2007 Lexus ES350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2007 Lexus ES350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2007 Lexus ES350. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on February 1, 2017. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), H0A (Toyota Zone C), GLG (Lexus Zone A), GLH (Lexus Zone B) and HLA (Lexus Zone C).
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
Toyota IS recalling certain model year 2004-2010 passenger vehicles. the accelerator pedal can get stuck in the wide open position due to its being trapped by an unsecured or incompatible driver's floor mat.
Risk and remedy
Risk
A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.
Remedy
Toyota filed an amended defect report on november 25, 2009, stating that dealers will modify the accelerator pedal and, on certain vehicles, alter the shape of the floor surface under the pedal. these changes address the risk of pedal entrapment due to interference with the floor mat. redesigned accelerator pedals will become available beginning in april 2010 and dealers will replace any modified pedal with the new pedal if desired. also, dealers will replace any genuine toyota or lexus all-weather floor mats with redesigned all-weather mats, or repurchase the previous mats from owners who do not want the new ones. additionally, software modifications will be installed on camry, avalon and lexus ES 350, IS 350 and IS 250 models that will ensure that the brake overrides the accelerator in the event both brake and accelerator pedals are applied. toyota will begin mailing letters to owners on december 31, 2009. owners may contact toyota at 1-800-331-4331, lexus at 1-800-255-3987.
Certain all weather floor mats (awfm) specifically sold as an optional accessory for use on the 2007 and 2008 model year lexus es350 and toyota camry vehicles. the awfm includes two grommet holes and retaining hooks (clips) to secure the mat to the vehicle's carpet. if the awfm IS not secured by itself or if it IS placed on top of an existing carpeting…
Risk and remedy
Risk
The accelerator pedal may temporarily become stuck in a partially depressed position when returning to the idle position. if this condition occurs, it may increase the possibility of a crash.
Remedy
Toyota will notify owners of all 2007 and 2008 lexus es350 and toyota camry vehicles about the recall even though not all of these owners will have purchased the all weather mats. if the owner had not purchased the mats, they are not affected by the recall. this letter will advise owners when replacement mats will be available or how to return the all weather floor mat set to obtain a refund. a second letter will be sent after mats are available requesting owners to return their mats to a lexus or toyota dealer for exchange of the driver's side mat. the first letter IS expected to be sent during early october 2007 and the second in late november 2007. owners can contact the lexus customer assistance center at 1-800-255-3987 or the toyota customer experience center at 1-888-270-9371.
Owner complaints
539 complaints60 involved a crash6 involved a fire49 injuries4 deaths
What owners report most
Latest complaints
- Structure › Interior panels › Dashboard
The contact owns a 2007 Lexus ES350. The contact stated that the dashboard was sticky with a glare coming from the dashboard. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure but provided no assistance. The failure mileage was unavailable.
- Electrical system · Structure › Body
TL* the contact owns a 2007 lexus es350. The contact stated that the dashboard was soft, deteriorating, and melting. Also, the TPMS warning indicator was illuminated. The contact called herrin-gear infiniti (685 high st, jackson, ms 39202, (601) 354-4900) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 200,000.
- Vehicle speed control
TL* the contact owns a 2007 lexus es350. While attempting to leave a driveway, the vehicle independently accelerated without warning. The contact stated that the brake pedal was depressed, but required additional brake pressure to slow down the vehicle. The vehicle was towed to lexus of glendale…
TL* the contact owns a 2007 lexus es350. While attempting to leave a driveway, the vehicle independently accelerated without warning. The contact stated that the brake pedal was depressed, but required additional brake pressure to slow down the vehicle. The vehicle was towed to lexus of glendale (located at 1221 s brand blvd, glendale, ca 91204, (818) 507-1300) to be diagnosed, but the dealer was unable to duplicate the failure or retrieve a fault code. The contact was informed that the failure may have been due to driver error. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
- Unknown or other
Dash of a 2007 lexus es350 IS melting in sun. Dash IS sticky and shines. Shine bothers my vision . dangerous driving the car.
- Tires
TL* the contact owns a 2007 lexus es350 equipped with kumho ecsta LX platinum tires, size: 215/557r17 (na). Four tires were purchased new and installed on june20,2016. While driving 70 mph, the tires began to vibrate. The driver could barely steer and maintain control of the vehicle. The following…
TL* the contact owns a 2007 lexus es350 equipped with kumho ecsta LX platinum tires, size: 215/557r17 (na). Four tires were purchased new and installed on june20,2016. While driving 70 mph, the tires began to vibrate. The driver could barely steer and maintain control of the vehicle. The following day, the failure recurred. The vehicle was taken to an independent mechanic who diagnosed that the interior belt slipped and three of the four tires were faulty. The tires were not repaired or replaced. The contact planned to replace the tires this week. Tires were rotated but vibration continued. The manufacturer was made aware of the failure and did not assist. The tire and vehicle failure mileage was 94,500. The vin was unknown. *bf *jb *tr 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).'*jb
- Structure
2007 lexus ES 350. Consumer writes in regards to sticky, melting dashboard. *Ld the consumer stated the dashboard has developed a glare creating visibility issues. The consumer was not notified of the warranty extension or recall for the dashboard that expired in may of 2017. The manufacturer was notified, but denied assistance. *Js
- Engine
TL* the contact owns a 2007 lexus es350. When the vehicle was cold started, the engine made a loud rattling noise. Also, while the vehicle was parked, the oil level lowered. The contact stated that the cam shaft gear assembly was defective and unable to hold oil to reduce emission control of the…
TL* the contact owns a 2007 lexus es350. When the vehicle was cold started, the engine made a loud rattling noise. Also, while the vehicle was parked, the oil level lowered. The contact stated that the cam shaft gear assembly was defective and unable to hold oil to reduce emission control of the engine when the vehicle was started. The contact planned to take the vehicle to bredemann lexus (2000 n waukegan rd, glenview, il 60025, (847) 510-5535) for diagnostic testing later this week. The manufacturer stated that even though the engine was the same as in other vehicles that were recalled, there were no recalls on the contact's vehicle. The failure mileage was 91,000.
- Air bags · Structure › Body · Unknown or other
Sticky dashboard cannot be repaired due to manufacturer defect
- Structure › Body
Dashboard melts and becomes stick and shiny, causing excessive glare and significantly reducing the drivers ability to see out of windshield. this IS a well documented manufacturing defect. contacting lexus/toyota about this and they refused to provide any assistance to rectify this problem.…
Dashboard melts and becomes stick and shiny, causing excessive glare and significantly reducing the drivers ability to see out of windshield. this IS a well documented manufacturing defect. contacting lexus/toyota about this and they refused to provide any assistance to rectify this problem. the problem IS not bad in the winter time. But with ambient temperatures above 40 degrees f and with the sun shining in the car windshield the dashboard melts and becomes shiny and sticky causing driver vision issues. have contacted manufactures customer service and local dealers for past six months with no help from others. Auto IS low millage 65,000 and IS garaged when at home.located in midwest. this IS more than a cosmetic interior issue, as it causes the drive to have impaired operation of vehicle and should mandate a recall
- Electrical system
While driving, front doors unlock themselves. Its been happening often over 3 years.the dealer was unable to repair. While parked, alarm sounds itself. Today it happened two times. This IS new.
- Engine · Suspension · Vehicle speed control
He need service transmicion , motor part. Amortiguadores .clamshop
- Air bags · Unknown or other · Visibility/wiper
Lexus ES 350 2007 dashboard IS melting and compromised. due to the sticky mess the airbags will not deploy properly and death will likely occur. very concerned about the toxicity of the dashboard as well. it's melting, changing color from black to white and cracking. this carcinogenic material…
Lexus ES 350 2007 dashboard IS melting and compromised. due to the sticky mess the airbags will not deploy properly and death will likely occur. very concerned about the toxicity of the dashboard as well. it's melting, changing color from black to white and cracking. this carcinogenic material IS now poisoning all who ride in the vehicle. included photo does not convey the glossy melting ,sticky reality of it all. the glossy melting reflection causes lots of glare and impairs visibility on sunny days. this issue must be resolved before a life IS taken needlessly. lexus refuses to replace the dashboard even though they admit that its a compromised part and have deceptively allocated this safety issue as a warranty problem that has expired. because my vehicle IS seldom driven and garaged (69,717k miles) problem did not surface until now.
- Air bags
Dashboard melted. while driving, cannot see through the windshield as a result of this unsafe condition.
- Air bags · Structure › Body
TL* the contact owns a 2007 lexus ES 350. The contact stated that the dashboard was melting and created a blinding glare that could cause a crash. The vehicle was taken to prestige lexus of ramsey (1000 NJ-17, ramsey, nj 07446, (855) 484-6393), but was not diagnosed or repaired. The manufacturer…
TL* the contact owns a 2007 lexus ES 350. The contact stated that the dashboard was melting and created a blinding glare that could cause a crash. The vehicle was taken to prestige lexus of ramsey (1000 NJ-17, ramsey, nj 07446, (855) 484-6393), but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact also received notification of nhtsa campaign number: 16v340000 (air bags). The failure mileage was 90,000.
- Unknown or other · Visibility/wiper
The dasboard IS melting severely which causes a bright glare day and night, causing visibility and safety concerns. There IS also a very obnoxious smell to it. I bought this car used and didn't notice the issue at the time. Lexus should just own up to it and replace the dash no matter how old the…
The dasboard IS melting severely which causes a bright glare day and night, causing visibility and safety concerns. There IS also a very obnoxious smell to it. I bought this car used and didn't notice the issue at the time. Lexus should just own up to it and replace the dash no matter how old the car IS since it IS a safety hazard to me and others on the road. I personally try not to drive during the daytime when its the worst but thats not always feasible.
- Engine
TL* the contact owns a 2007 lexus es350. When the contact took the vehicle to be serviced at an independent mechanic, they diagnosed the vehicle and stated that the engine had a fuel leak. The vehicle was not repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was approximately 114,000.
- Exterior lighting
The issue that I am having with my 2007 lexus ES 350 IS while im in motion on a highway or street both of my headlights will shut off leaving the street completely dark putting me and my family at risk for an accident. I have to manually turn the headlight switch off then on again and thats when…
The issue that I am having with my 2007 lexus ES 350 IS while im in motion on a highway or street both of my headlights will shut off leaving the street completely dark putting me and my family at risk for an accident. I have to manually turn the headlight switch off then on again and thats when they will come back on, however this can happens several times while in motion during one extend driving period. Sometimes the left headlight will turn off and the right stays on and vice versa for the right or both. I contacted the dealership and they said I needed the headlamp replaced but once I did some research on this issue with the make and model of my vehicle I realized there are numerous of individuals having the same dangerous issue with having the headlamps replace the issue still remains the headlamps shut off completely inhibiting the view of the highway at night.
- Unknown or other
During the month of june, 2018 my dashboard top melted and released an obnoxious smell. Now when driving facing the sun there IS a glare on the windshield that prohibits a clear view while driving creating various safety problems. To overcome this hazard the driver has to put on sun glasses and if…
During the month of june, 2018 my dashboard top melted and released an obnoxious smell. Now when driving facing the sun there IS a glare on the windshield that prohibits a clear view while driving creating various safety problems. To overcome this hazard the driver has to put on sun glasses and if driving after sunset the glare from street lights, traffic signals, etc., creates many problems by distorting the view thru the windshield. And now,the defective dashboard cannot be repaired other than replacing it with a new one.
- Unknown or other
Dashboard IS melting. I was told I should have gotten a recall letter. I did not receive a letter pertaining to the replacement of the dash. it IS between 96 to 100% for months here and the dash gets so hot even to touch it. . I put a sunscreen over windshield and punctures it. I am not…
Dashboard IS melting. I was told I should have gotten a recall letter. I did not receive a letter pertaining to the replacement of the dash. it IS between 96 to 100% for months here and the dash gets so hot even to touch it. . I put a sunscreen over windshield and punctures it. I am not asking for a replacement but just repairing it.. I love my car and intend to get new one next year but I plan on keeping it for another year. I went to sterling mccall lexus and was told mine offer expired may, 2017. had I received a letter I would replace it then. please help me with this matter. I would be forever grateful.
- Steering · Unknown or other
Steering: linkages: tie rod assembly. While driving the vehicle the front right passenger side shakes as if something's loose while driving
- Air bags
TL* the contact owned a 2007 lexus es350. While driving at an unknown speed, another vehicle crashed into the front passenger side of the contact's vehicle. The air bags failed to deploy. A police report was filed. The contact stated that the front seat passenger sustained a neck injury that did…
TL* the contact owned a 2007 lexus es350. While driving at an unknown speed, another vehicle crashed into the front passenger side of the contact's vehicle. The air bags failed to deploy. A police report was filed. The contact stated that the front seat passenger sustained a neck injury that did not require medical attention. The vehicle was towed to an unknown towing garage and deemed destroyed. The contact called hoffman lexus at 860-525-3987; however, they could not determine the cause of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 91,000.
- Power train
TL* the contact owns a 2007 lexus es350. While driving 70 mph, the vehicle jerked and decelerated. The vehicle was taken to a repair shop where failure codes were found for the transmission computerized system and transmission drive train. The vehicle was not taken to a dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 220,000.
- Unknown or other
While driving at a slow speed, my front passenger window fell out of the car when I went to raise it. The window didn't break, and I made it home and reinstalled it and held it in with tape. This happened last winter. I have done a lot of research on this, especially in the lexus forums, and this…
While driving at a slow speed, my front passenger window fell out of the car when I went to raise it. The window didn't break, and I made it home and reinstalled it and held it in with tape. This happened last winter. I have done a lot of research on this, especially in the lexus forums, and this has been happening to other owners as well. In my case, the window clips did not break, but rather there was insufficient adhesive applied to the clips, or the adhesive simply failed. In my opinion, this IS a safety issue for which lexus should take responsibility. Other, later years were also affected, and the cause IS usually 1 or both broken clips. Other owners have reported as many as 3 windows being replaced the lexus, at great cost since the entire window must be replaced. In my case I found an auto glass service that will do it for $250, compared to the dealer cost of $700. But the issue IS safety! If this happened at highway speed and either the driver's window fell out or any other window fell out, it might cause loss of control or possible injuries to others or a passenger. Attached IS a tsb released by lexus.
- Air bags
We have complained about our air bag on the driver side for years before the recall. We have yet to get this corrected even after service claim to have repaired or replace airbag. I am asking for help on this situation it has been to long dealing with. Now dealership asking me to pay additional monies and they are not sure what the problem IS? We have not had any accident just airbag lights stays on.
- Unknown or other
Dashboard IS very sticky and shiny. A voluntary warranty service recall was issued. The condition produces a glare on the windshield which IS very dangerous. Warranty extension reimbursement offer expired in may 2017. My car has been garaged for 2 1/2 years. Received service note and just set it…
Dashboard IS very sticky and shiny. A voluntary warranty service recall was issued. The condition produces a glare on the windshield which IS very dangerous. Warranty extension reimbursement offer expired in may 2017. My car has been garaged for 2 1/2 years. Received service note and just set it aside as car was garaged. Recently relicensed vehicle and immediately on first bright day was reminded of the issue. Lexus says offer expired, period. I can certainly pay for the replacement ($1500). I contend this IS an ongoing safety issue and should have been a recall. I contend lexus/toyota avoided a safety recall by preemptively issuing a service/warranty notice. how many es350's are out there with dangerous glare on the windshield? this IS not a cosmetic issue. It's a safety issue. number pol14-03 replacement bulletin number: 12-17 nhtsa item number 10091863 date 2015-12-17 component structure date added 2017-02-15 summary wpb: background: lexus has received reports where some vehicles may exhibit cracked and/ or sticky/ melting dashboards as a result of heat or humidity. In mid-december, 2014 lexus announced the reimbursement phase of this warranty enhancement
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Unwanted and unintended acceleration
The office of defects investigation (odi) opened dp09-001 on april 8, 2009, to evaluate a defect petition requesting additional investigation of potential throttle control system defects unrelated to floor mat interference with accelerator pedals in model year (my) 2007 lexus ES 350 vehicles.the petitioner referenced…
The office of defects investigation (odi) opened dp09-001 on april 8, 2009, to evaluate a defect petition requesting additional investigation of potential throttle control system defects unrelated to floor mat interference with accelerator pedals in model year (my) 2007 lexus ES 350 vehicles.the petitioner referenced an earlier odi investigation concerning floor mat interference with accelerator pedal return (pe07-016/ea07-010), which he stated was too narrow in scope as it did not include all incidents of unwanted acceleration and consider all potential causes of vehicle speed control concerns.the petition also requested an investigation of my 2002-2003 lexus es300 for those 'longer duration incidents involving uncontrollable acceleration where brake pedal application allegedly had no effect' that were determined not to be within the scope of investigation pe04-021. As background, the petitioner owns a my 2007 lexus es350 that allegedly experienced an unwanted and uncontrolled acceleration event (odi complaint number 10261660).toyota concluded that the incident was caused by an unsecured floor mat. To assess the petitioner's request, odi interviewed the petitioner, inspected his vehicle, reviewed information submitted by toyota, reviewed owner complaints alleging incidents of unwanted acceleration in the subject vehicles and material related to the investigations cited by the petitioner.odi identified 64 complaints alleging incidents of unwanted acceleration in my 2007 lexus vehicles, resulting in 8 crashes and 15 injuries.odi's analysis of these complaints determined that 50 (78%) involved incidents of floor mat interference, including 7 (88%) of the crashes and all 15 injuries.therefore, odi's analysis found that the only defect trend related to vehicle speed control in the subject vehicles involved the potential for accelerator pedals to become trapped near the floor by out-of-position or inappropriate floor mat installations. On october 5, 2009, toyota initiated a safety recall (recall 09v-388) to address concerns with potential accelerator pedal entrapment by floor mats in approximately 3.8 million vehicles, including the subject vehicles.except insofar as the petitioner's contentions relate to that recall, the factual bases of the petitioner's contentions that any further investigation IS necessary are unsupported. In our view, additional investigation IS unlikely to result in a finding that a defect related to motor vehicle safety exists or a nhtsa order for the notification and remedy of a safety-related defect, as alleged by the petitioner, at the conclusion of the requested investigation.therefore, in view of the need to allocate and prioritize nhtsa's limited resources to best accomplish the agency's safety mission, the petition IS denied.this action does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will take further action if warranted by future circumstances.please see thefederal register notice for further details.
- Unwanted acceleration, floor mat
The driver side floor mat will not interfere with the throttle pedal if properly secured using the retaining hooks provided by toyota.however, if the all weather mat IS unsecured and moves forward from its intended position it can entrap the throttle pedal at the fully open position after it has been depressed.this…
The driver side floor mat will not interfere with the throttle pedal if properly secured using the retaining hooks provided by toyota.however, if the all weather mat IS unsecured and moves forward from its intended position it can entrap the throttle pedal at the fully open position after it has been depressed.this can happen regardless of whether or not another mat (carpet) IS underneath.when this occurs, some operators react by applying the brake pedal multiple times, depleting the braking system's (vacuum based) power assist.stopping the vehicle with unassisted braking while the throttle IS fully open requires significant pedal force, which some operators did not, or were unable to, apply for the required duration.continued driving in this condition results in overheated brakes, which further diminishes the braking effectiveness.some operators attempted to turn the vehicle off by depressing the engine control button, however they were unaware the button had to be depressed for three seconds to stop the engine when the vehicle IS in motion; this functionality was not explained adequately in the owner's manual.in odi interviews, owner's reported they were unaware the all weather mat had the potential to interfere with the throttle pedal, advising that this was never properly explained given the significant hazard it represented.owners reported several explanations for why the mat was unsecured, including that the vehicle was delivered in this condition (most common reason), or that they had (unwittingly) installed the mat themselves, or that another party, such as a car wash attendant, had disturbed the mat without the owner's knowledge.one consumer reported that their vehicle was delivered without the retaining devices installed.in a september 26, 2007 letter to nhtsa, toyota indicated that they would conduct a safety recall to replace the all weather mat with a redesigned mat.according to toyota, the new mat design will reduce the potential for mat interference with the throttle pedal.the population noted above represents the number of subject matsthat have been sold in the united states.since toyota cannot identify which vehicles may have the subject mats, they will send a letter to all registered owners of the subject vehicles (estimated 750K) advising them of the concern and remedy.a copy of that letter will be posted to nhtsa's web site under recall 07e-082; it contains a description of the condition and the actions an operator should take in the event throttle entrapment occurs while driving.the fatality incident noted above occurred in july 2007 and was investigated by nhtsa's special crash investigations office.it has not been reported on a vehicle owner questionnaire.the operator reportedly travelled at speeds in excess of 100 mph for an estimated eight miles on an interstate in california before it struck two other vehicles.one of the struck vehicles and the subject vehicle caught fire.the occupant of the struck vehicle did not evaculate and died at the scene.the subject vehicle driver suffered a broken bone.the california highway patrol IS investigating the incident also.odi did not issue an information request letter during this investigation.the toyota reports noted above were reported during preliminary evaluation pe07-016 and are current through april 2007 for my 2007 lexus es350 only.odi does not have field experience data from toyota for camry vehicles.throttle entrapment due to improperly installed floor mats could be a concern in all vehicles.therefore, drivers should always ensure their floor mats are properly and safely installed.this incl
- Accessory floor mat
Complainants interviewed by odi stated that they applied the throttle pedal to accelerate the vehicle then experienced unwanted acceleration after release.subsequent (and sometimes repeated) applications of the brake pedal reduced acceleration but did not stop the vehicle.in some incidents drivers traveled significant…
Complainants interviewed by odi stated that they applied the throttle pedal to accelerate the vehicle then experienced unwanted acceleration after release.subsequent (and sometimes repeated) applications of the brake pedal reduced acceleration but did not stop the vehicle.in some incidents drivers traveled significant distances (miles) at high vehicle speeds (greater than 90 mph) before the vehicle stopped (odi notes that multiple brake applications with the throttle in an open position can deplete the brake system's power (vacuum) assist reserve resulting in diminished braking).the subject vehicles have an engine control button instead of a traditional ignition key. Some drivers reported that their attempts to turn the engine off by pressing the control button were unsuccessful.in these cases it appears the drivers were unaware that the button's functionality changes when the vehicle IS in motion requiring that it be depressed for 3 seconds (instead of momentarily) to stop the engine.odi has observed that an unsecured lexus accessory all weather floor mat can trap the throttle pedal in an open position resulting in significant unwanted acceleration.unsecured floor mats have been found in the majority of incident vehicles.in addition, odi has inspected two incident vehicles documenting brake damage due to overheating. In the five odi crash incidents the operators allege they experienced unwanted acceleration and were unable to stop the vehicle to avoid the collision.four of the five crashes are multi-vehicle (one involving 7 vehicles) and two resulted in total loss damages (one involving a fire).one injury, which resulted from a roll-over crash, was significant and the injured person continues to show symptoms.one injury incident IS not crash related (complainant alleges a knee injury due to overexertion during brake application). In their response to odi's april 5, 2007 information request letter, toyota acknowledges that some of the alleged incidents are likely related to improper installation of the driver side all weather floor mat resulting in interference with accelerator pedal movement.toyota describes various changes to the labeling of the all weather mat (including a sticker for the bottom of the mat and enlarging the statement on the visible surface) and the packaging used for sales of the mats, and has notified odi of an owner mailing to subject vehicle owners warning of the dangers of improper mat installation.toyota believes the subject vehicles and the all weather mat do not contain a safety related defect and that the actions they have taken are sufficient to address any future concerns. This investigation has been upgraded to an engineering analysis to further investigate this issue and to assess the actions taken by toyota.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
- 10217805CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Lexus?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Lexus stands behind the reliability of our vehicles
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10210374TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205392Warranty Enhancement Program - ZLD Phase 2,3 & 4 Part Replacement Available for all Models - Extention of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards ( Inst krukment Panels) as a Result of Heat or Humidity.
- 10205391Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity.
- 10205385Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
- 10205383Spots in Window Glass - vehicle exterior
- 10205365Vehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205340HVAC Odor Maintenance
- 10205339Wiper Blade Maintenance and Cleaning
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205319Brake Pedal Force Gauge SST for Parking Brake Inspection.
- 10205297World Standard Automatic Transmission Fluid
- 10205136Warranty Enhancement Program - ZLD Phase 2,3 & 4 Part Replacement Available for all Models - Extention of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards ( Inst krukment Panels) as a Result of Heat or Humidity.
- 10205134Warranty Enhancement Program - ZLD Phase 2,3 & 4 Part Replacement Available for all Models.
- 10205126WS ATF Level Adjustment for U660E/F Transmissions.
- 10204556TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
- 10201403OBSOLETE NOTICE July 26, 2021: This bulletin is now obsolete. Please see L-SB-0024-21.
- 10201401TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
- 10197471Diagnosis of bluetooth connectivity complaints.
- 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
- 10190455TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
- 10179697TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10179601TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10177783TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see L-SB-0023-20.
- 10177780TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
- 10176283Safety Recall and Service Campaign - Technician Certification Requirements
- 10174889TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
- 10174888TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
- 10173987TT: For proper calibration of the millimeter wave radar sensor, the vehicle must be on a level surface. If a level surface is not available, this tech tip should be used in conjunction with the repair manual to set the angle of the front millimeter wave radar sensor and reflector height before performing beam axis adjustment.
- 10172827TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20.
- 10172825TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
Every Lexus ES350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.