2014 Lexus ES350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › ES350 › 2014
These records cover every 2014 Lexus ES350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2014 Lexus ES350. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment.…
Risk and remedy
Risk
A vehicle that unexpectedly brakes increases the risk of a crash.
Remedy
Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.
Owner complaints
28 complaints4 involved a crash1 injuries
What owners report most
Latest complaints
- Air bags
GM is unable to provide an ETA on a replacement airbag that is under an open safety recall. It has been months since I started contacting my nearest GMC dealer and GM customer support. It is unacceptable they can immediately repair let alone being un able to even provide a time frame for the replacement airbags.
- Electrical system
Car was vandalized on 12/7/21 and alarms did not go off. Car alarm doesn’t work, hasn’t worked.
- Service brakes · Suspension · Unknown or other
Brakes, tires, transmission went out, suspension craked licking oil Car steering wheel vibration, car pulling, brakes didn’t respond, i pulled to side before hitting a car Yes 2 different shops currently at express transmission Currently under inspection because of transmission going out while…
Brakes, tires, transmission went out, suspension craked licking oil Car steering wheel vibration, car pulling, brakes didn’t respond, i pulled to side before hitting a car Yes 2 different shops currently at express transmission Currently under inspection because of transmission going out while driving on freeway No warning lights, air bags are off I don’t know why bought car 4 months ago Dealership said they maintenance the vehicle that was a lie i had it maintenance not to long ago car needed it car went out in matter of hrs not days it was hrs it never alerted me something was wrong vehicle was in previous accident in 2016 dealership never informed us about it we recently found out about accident express transmission spoke to me and stated transmission over heated and blew up from inside my vehicle could of blown up as well with me in it putting at risk other people when vehicle was driven while pressing brakes i had to press pedal all the way in or let go and press pedal again in order for vehicle to stop my tires we’re getting more damaged from in words car was rotated and had an alignment done and it keept damaging tires from in words we bought vehicle for $35,000 we have had it for 4 months i have receipts of services done to vehicle and im still waiting on diagnose from transmission so i can know what inside transmission blew up it will cost me approximately $4,000 to $6,000 to fix vehicle
- Service brakes · Unknown or other
Sudden unintended acceleration with braking problems. Three episodes. The first episode was a complaint to the dealer with documentation in the car's service record. The second of which was worked-up for one week by the dealer with no answers. The third episode occurred going down a parking ramp…
Sudden unintended acceleration with braking problems. Three episodes. The first episode was a complaint to the dealer with documentation in the car's service record. The second of which was worked-up for one week by the dealer with no answers. The third episode occurred going down a parking ramp and resulted in loss of control of the car and injuries to both fenders. The car's "black box" was not activated during the last episode. The car accelerated right after it had begun moving forward. During the other episodes, the acceleration occurred right after being started. During the third and most serious episode, the car was moving down the car ramp in a parking garage, from the eighth floor to the sixth floor. After starting down the ramp, the car accelerated and could not be stopped by braking, shifting to neutral and park or by pressing the off button switch. When the sixth floor was reached, the car was driven down one of the exit lanes where finally it was able to be stopped by usual braking maneuvers. In the "black box" study, there was no record of any abnormal activity, either acceleration or braking. Police were notified and essentially documented the events but made no other comments. During the third episode, the car was moving at a rapid rate of speed, probably at about 50 miles per hour but this cannot be documented. Repair of the vehicle cost about $6000.
- Unknown or other
Forward collision warning system has failed and IS inoperable. There IS a recall out there, however my vin# isn't on the list. Lexus will not fix it.
- Electrical system
Both front door lock actuators not working properly.the car only has 40225 miles and IS garage kept.what the possibility of both going bad and IS this a manufacturing defect and should be a warranted part?
- Air bags
TL* the contact owns a 2014 lexus es350. The contact stated while driving 61 mph, he hit a deer. The airbags did not deploy as his face hit the steering wheel. The contact stated he saw smoke from the engine compart however, no fire was seen. the contact stated he sustained head injuries however…
TL* the contact owns a 2014 lexus es350. The contact stated while driving 61 mph, he hit a deer. The airbags did not deploy as his face hit the steering wheel. The contact stated he saw smoke from the engine compart however, no fire was seen. the contact stated he sustained head injuries however, he did not seek medical attention. The vehicle was towed to a collision center by the insurance company. The cause of the failure has not been determined by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was 101,000.
- Engine · Fuel/propulsion system
TL* the contact owns a 2014 lexus es350. The contact stated while driving at approximately 15 mph, the vehicle stalled with the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed to the floor for the vehicle to respond. The vehicle was driven to the…
TL* the contact owns a 2014 lexus es350. The contact stated while driving at approximately 15 mph, the vehicle stalled with the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed to the floor for the vehicle to respond. The vehicle was driven to the residence. the vehicle IS included in nhtsa campaign number: 20v012000(fuel system, gasoline) however, the part to do the recall repair was not yet available. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was notified of the failure and offered a rental vehicle. The failure mileage was 47,000.
- Electrical system
Door locks(all 4 doors) stopped locking/unlocking by use of power door lock button or key fob. Each door must now be locked / unlocked manually. Based on forum page, this IS a widespread issue that must be investigated. Https://www.cargurus.com/cars/discussion-t36095_ds744492
- Electrical system
The power door lock on the driver's side stopped working with the key fob. can only lock and unlock by use of actual key or by manually pushing door lock. the passenger's side door lock IS starting to show the same signs as the driver's side did before it stopped working completely. sometimes will work properly and sometimes it won't.
- Tires
I purchased a new set of yokohama 225/45r18 tornante tires in october 2016 from mr. Tire. Immediately following installation I experienced an excessive warbling noise from the tires and took the vehicle to a trusted tire shop. They found that the tread was wobbling from side-to-side when placed on…
I purchased a new set of yokohama 225/45r18 tornante tires in october 2016 from mr. Tire. Immediately following installation I experienced an excessive warbling noise from the tires and took the vehicle to a trusted tire shop. They found that the tread was wobbling from side-to-side when placed on the tire balancing machine and recommended I take it back to mr. Tire for replacement. I did this and mr. Tire said that the uneven tread was normal and refused to replace the tire. I proceeded to drive the vehicle 43,000 miles over a 2.5 year period and experienced an increasingly noisy ride and vibration at high speeds. I got to the point where I was concerned about the safety of the tires and took the vehicle in for service. They inspected the vehicle and recommended immediate replacement of the tires as there were severe cracks forming on both the inner and outer sidewall that went all the way through to the interior of the tire. Clearly a tire not safe to be on the road. I feel that these tires were defective from the purchase date and the defects got worse over this 2.5 year period to the point of the aforementioned severe sidewall cracking.
- Service brakes
The brake IS very spongy. The pedal gets very low to the floor.its hard to stop these car. Brake fluid, brake pads and rotors check out fine at the dealership. There are complaints about defects with the master cylinder. my car has 44000 miles and the problem IS chronic. You need a large stopping range when using this car. Lexus claims I need to get use to it
- Air bags
Takata recall received a notice fromtk holdings inc about one to two years ago regarding replacement of air bag. called my lexus dealer about a year ago and they told me they would notice when it was my turn. they did not give me a time frame on when they would repair it. I am driving a dangerous car. how long do I have to wait?? case no 17-11375
- Electrical system · Steering
My 2014 lexus ES 350 has less then 4000 miles on the vehicle and the steering has malfunctioned twice and I am now unable to drive the car as it IS part of the electrical system which continually freezes up making it inoperable. I purchased the car 2 months ago and as it was certified by lexus…
My 2014 lexus ES 350 has less then 4000 miles on the vehicle and the steering has malfunctioned twice and I am now unable to drive the car as it IS part of the electrical system which continually freezes up making it inoperable. I purchased the car 2 months ago and as it was certified by lexus this should not have happened.this IS a potentially very dangerous situation. Fortunately I was in my parking lot both times this occurred and not on the highway.
- Seat belts
Rear middle seat belt almost strangled 7year old. the seat belt was looped around child when they were playing while parked in driveway. when ready to get out of car, the child unbuckled and the loop wrap around child tightened. the seat belt was not loosening to allow child to fit through loop…
Rear middle seat belt almost strangled 7year old. the seat belt was looped around child when they were playing while parked in driveway. when ready to get out of car, the child unbuckled and the loop wrap around child tightened. the seat belt was not loosening to allow child to fit through loop, pulling on belt made the belt even tighter and did not unlock. child was having difficulty breathing and I had to cut the belt. request made with lexus dealership to fix malfunctioned belt in december 2017. no response from dealer as of april 2018. continuing to inquire for resolution to to have belt fixed under vehicle warranty. dealer IS unresponsive to phone and email for updates.
- Unknown or other
I was driving down the interstate and my sunroof exploded.
- Electrical system
The door actuator which controls the ability to lock and unlock the doors fail frequently. this failure may cause the inability to exit the car or have someone open the car door in the event of an accident or other problem. I have had to replace 3 of the door actuators in 60,000 miles or less. this was also a problem in my last lexus which was a 2007 es350.
- Forward collision avoidance
TL* the contact owns a 2014 lexus es350. The contact received a recall notification for nhtsa campaign number: 15v728000 (forward collision avoidance) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Forward collision avoidance
TL* the contact owns a 2014 lexus es350. The contact received notification of nhtsa campaign number: 15v728000 (forward collision avoidance) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…
TL* the contact owns a 2014 lexus es350. The contact received notification of nhtsa campaign number: 15v728000 (forward collision avoidance) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Engine · Structure › Body
I experienced a low speed sudden unintended acceleration of my 2014 lexus es350 for the first time on december 22, 2015. I was turning into a parking place where I live as I have done hundreds of times. as I was taking my foot off the acceleration pedal to starting hitting the brake pedal, the…
I experienced a low speed sudden unintended acceleration of my 2014 lexus es350 for the first time on december 22, 2015. I was turning into a parking place where I live as I have done hundreds of times. as I was taking my foot off the acceleration pedal to starting hitting the brake pedal, the car suddenly accelerated. I heard the engine revving and I was taken totally by surprise. my reaction was to turn to the left to avoid hitting the wall in front of me while hitting the brake without any response from the car. I hit the wall with the right front side of the car and kept going for a little while until I somehow shifted gears. the car stopped and I put it on reverse. I again experienced the same situation on march 21, 2016 while parking the car at a different place. fortunately, nothing obstructed the car so I was able to stop it before hitting anything - the override toyota designed after all the earlier sudden unintended acceleration accidents worked this time. but this second incident confirmed to me that the first one will no longer be an isolated incident hence I'm filing this safety complaint so other lexus owners learn about it.
- Fuel/propulsion system
While accelerating from a standing stop or accelerating while changing lanes, the vehicle would hesitate before the engine engaged. What was more frightening was when the vehicle was operating on the road and there was a need to change lanes, you pressed on the gas then the vehicle would type to…
While accelerating from a standing stop or accelerating while changing lanes, the vehicle would hesitate before the engine engaged. What was more frightening was when the vehicle was operating on the road and there was a need to change lanes, you pressed on the gas then the vehicle would type to enter text hesitate from 1 to 3 seconds. You literally found yourself in no mans land, as the vehicle failed to respond and you found yourself caught straddling two lanes and the vehicle virtuallystopped accelerating. This situation starting occurring more and more when I or jane lanes,made right and left hand turns, or accelerated from a standing stop. t the vehicle hesitation, while accelerating, IS frighting and dangerous. It seems to be getting worse. We made an appointment with newport lexus to have the vehicle's stalling corrected and serviced. On october 21, 2015 we took the vehicle to newport lexus and explained the problem to the service attendant. The vehicle was examined and then road tested by chris peret, newport lexus chief mechanic. After the road test, the vehicle did hesitate at times when he accelerated the vehicle. The cause IS how the front wheel vehicle IS designed.the process and how the vehicle acceleration process works on a front wheel drive vehicle; the gas peddle which IS in the front of the vehicle sends a signal to the engine which IS in the front of the vehicle, the engine sends a signal to the computer which IS in the rear of the vehicle, the computer then sends a signal to the engine and the vehicle then accelerates. He explained the process IS almost instantaneous and there IS only a very slight hesitation. if this last component occurs you could get a longer delay before from the time you depress the accelerator to the time the vehicle actually accelerates (1 to 3 seconds).
- Electrical system
My car battery IS dead 3 times in 2 years.
- Engine · Service brakes · Steering
TL* the contact owns a 2014 lexus es350. While making a u turn at approximately 5 mph, the rpms increased, the steering wheel seized, and the brake pedal failed to slow the vehicle down without warning. The contact crashed the vehicle into a fence and a tree. A police report was filed and there…
TL* the contact owns a 2014 lexus es350. While making a u turn at approximately 5 mph, the rpms increased, the steering wheel seized, and the brake pedal failed to slow the vehicle down without warning. The contact crashed the vehicle into a fence and a tree. A police report was filed and there were no injuries. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 3,500. updated 03/30/15*lj updated 9/22/2017*cn
- Electrical system · Fuel/propulsion system · Vehicle speed control · Visibility › Rearview mirrors/devices
I purchased my 2015 lexus es350 on tuesday, november 25TH, 2014. on november 27TH, I was turning right into a parking space and the vehicle accelerated aggressively on its own causing the car to run over the concrete parking spot stopper and propel 200-300 feet until I hit a palm tree, stopping…
I purchased my 2015 lexus es350 on tuesday, november 25TH, 2014. on november 27TH, I was turning right into a parking space and the vehicle accelerated aggressively on its own causing the car to run over the concrete parking spot stopper and propel 200-300 feet until I hit a palm tree, stopping the car from entering a nearby lake. This caused significant damage to the car. my wife and I were in complete shock as I was unable to stop / control the car - I attempted to pump the brakes multiple times (leaving tire tracks) but the car continued accelerating until we hit the tree. we filed a report w/ the florida sheriff's department. additionally, the day before (nov 26TH), I noticed the side mirrors on the car did not tilt properly when in reverse - the left mirror tilted down, the right mirror tilted up. This may be a result of the 'mirror switch block' but together with a few other mechanical issues, this leads me to believe the 2-DAY old car had some significant and dangerous mechanical / electronic issues. I have attached more information about the car and a picture of the parking spot where the acceleration occurred. please contact me about appropriate next steps related to this significant defect. *js
- Equipment › Electrical › Navigational system(global positioning system) · Visibility
We drive a lexus. our children drive a toyota. the problem IS, therefore, identical. when one starts the vehicle, particularly in a parking lot, one expects the rear view camera feature to be available. this does not happen with the lexus and toyota system. at the instant that one IS ready…
We drive a lexus. our children drive a toyota. the problem IS, therefore, identical. when one starts the vehicle, particularly in a parking lot, one expects the rear view camera feature to be available. this does not happen with the lexus and toyota system. at the instant that one IS ready to back out of one's place, the upper 15 -20% of the rear viewing area IS covered with a series of messages transmitting information about the bluetooth status. this information may be important to a 14-year old, but not to a driver. one has two alternatives; either back up blind (negating the whole reason for the back up system) or wait for the messages to finish, wasting gasoline. I requested the dealer to override this problem, but I was told that it could not be done. *js
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205385Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
- 10205383Spots in Window Glass - vehicle exterior
- 10205381Intermittent Audio from Podcasts on iPhones Running iOS 7.0
- 10205380How to play itunes radio using the vehicle's Audio System
- 10205379Characteristics of Facetime Audio Calls using - All 2012-2014 My Models
- 10205378When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made.
- 10205377XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205376Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205369Navigation and Audio System Update/ Upgrade USB Directory
- 10205368Phone Call History deletion Audio/Visual/Telematics All 2013-14 Lexus
- 10205367Phone Call History Deletion on Vehicles with Entune - Audio/Visual/Telematics
- 10205359Oil Viscosity Applicability and Cfhange Interval Guide
- 10205358Oil Viscosity Applicability and Cfhange Interval Guide
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205344HDD navigation Map kUpdate Process (EMV-N)
- 10205343HDD Navigation Gracenote Database Update Process (EMV-N)
- 10205340HVAC Odor Maintenance
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205328Tire Positioning Before New Vehicle Delivery
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205326Battery Maintenance for In-Stock Vehicles.
- 10205325Leather Care Best Practices.
- 10205318Lexus Enform - Apps Update Process.
- 10205307XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205304Premium HOD Navigation Map Update Process (EMV-N)
- 10205300Premium HDD Navigation Gracenote Database Update Process (EMV-N)
- 10205126WS ATF Level Adjustment for U660E/F Transmissions.
- 10204556TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
Every Lexus ES350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.