2017 Lexus ES350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › ES350 › 2017
These records cover every 2017 Lexus ES350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2017 Lexus ES350. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017 Lexus ES350 vehicles. The right-hand side tie rod lock nut may loosen over time.
Risk and remedy
Risk
If the lock nut loosens, the tie rod may separate causing a loss of steering and increasing the risk of a crash.
Remedy
Toyota will notify owners, and dealers will inspect the lock nut and, if it is found loose, replace the lock nut, steering gear assembly, and tie rod assembly, free of charge. The recall began on July 26, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is HLC.
Owner complaints
22 complaints8 involved a crash5 injuries
What owners report most
Latest complaints
- Forward collision avoidance · Service brakes, hydraulic
The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the…
The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries. A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 55,000.
- Forward collision avoidance › Warnings · Vehicle speed control
The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal…
The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.
- Visibility › Sun/moon roof assembly
The contact owns a 2017 Lexus ES350. The contact stated while driving approximately 65 MPH, the sunroof exploded without warning. The vehicle was taken to a local dealer where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 31,200.
- Electrical system › Software
2017 lexus es350. Consumer writes regarding vehicles safety connect system being disconnected. *Ld *js
- Unknown or other
I was driving down the highway in va and I heard a loud explosion and I later found out the sunroof exploded on its own no cars around, no over pass it just exploded into little pieces.
- Structure › Body
I was driving down the highway having just picked picked up thiis car I just bought from the dealership when suddenly I heard a loud expolosion up above and noticed my sunroof exploded sending pieces of glass into my car. I was scratched and had to get home 1/2 hour away. Dealership was far. The dealershhip said to call the insurance. I think it could bet the way the sunroof was put in but not sure.
- Visibility/wiper
Rear tinted inside the glass window has bubbles and smeared adhesive across glass causing it hard to view what IS behind me. I have no idea how it happens I bought the car on november 16, 2016. most of the time the car IS parked in my driveway. I noticed it the first time in the last week of february 24, 2020.
- Visibility/wiper
Upon approaching my car, in a controlled parking lot (car IS stationary), I noticed the rear portion of the panoramic sunroof appears to have exploded. Sunroof shows defective bubble, and outer-edges appear to have cracked all the way around. Investigation of the area around the car shows no foreign objects (ie. Rocks) in the area.
- Visibility/wiper
The windshield cracked two times within two years. First time, there was no visible sign (or noise) of any rock hitting windshield as I parked the car in sun. When I came back to parking, the windshield was cracked and the crack extended in length as I drove. It costs me $500 in insurance…
The windshield cracked two times within two years. First time, there was no visible sign (or noise) of any rock hitting windshield as I parked the car in sun. When I came back to parking, the windshield was cracked and the crack extended in length as I drove. It costs me $500 in insurance deductible for geico insurance to have windshield replaced. The windshield again cracked in april 2019 the second time when I was driving on interstate 10 at about 50 miles per hour. I saw a tiny mark on one edge of windshield (probably a tiny pebble hit from road) and the crack spread quickly to one foot after driving just five miles. This'll cost me $600 as per my insurance geico. I have owned six brand new cars for several years and had never had a large windshield crack from heat and small pebble hit. Two large windshield cracks within two years have got to be a defect in ES 350 2017 windshield (or manufacturing defect). I know there are sensors under the windshield in 2017 ES 350. Lexus should fix the manufacturing defect in its 2017 ES 350 windshield.
- Service brakes
TL* the contact owns a 2017 lexus es350. While reversing the vehicle, the contact heard an abnormal clicking noise coming from the brakes. The vehicle was taken to lexus of watertown (330 arsenal st., watertown, ma 02472, (888) 677-9785) where the contact was informed that there was no failure with…
TL* the contact owns a 2017 lexus es350. While reversing the vehicle, the contact heard an abnormal clicking noise coming from the brakes. The vehicle was taken to lexus of watertown (330 arsenal st., watertown, ma 02472, (888) 677-9785) where the contact was informed that there was no failure with the brakes. The brakes were lubricated and the vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 16,000. *Tt*jb
- Air bags
During an accident from rear ended, airbags were not deployed and now it IS says that srs airbags are malfunctioned.
- Unknown or other
Nav system will not take me to my home address - my development was started in 2003. My street in not available and the nav system disables me from typing the street name. Just moved to a new state and need to be able to put in 'take me home'. I have contacted the dealer (wilde lexus, sarasota, fl)…
Nav system will not take me to my home address - my development was started in 2003. My street in not available and the nav system disables me from typing the street name. Just moved to a new state and need to be able to put in 'take me home'. I have contacted the dealer (wilde lexus, sarasota, fl) 3 times - they claimed to have ordered a new disk but I feel I am getting a run-around since the disk does not show up - have been driving the car for a little over one year - I hate it.
- Engine
TL* the contact owns a 2017 lexus es350. While driving 50 mph, the vehicle stalled without warning and failed to restart. After several minutes, unknown warning indicators illuminated. The vehicle was towed to the dealer (bell lexus north scottsdale, 18555 n scottsdale rd, scottsdale, az 85255…
TL* the contact owns a 2017 lexus es350. While driving 50 mph, the vehicle stalled without warning and failed to restart. After several minutes, unknown warning indicators illuminated. The vehicle was towed to the dealer (bell lexus north scottsdale, 18555 n scottsdale rd, scottsdale, az 85255, (480)-502-5000) where it was diagnosed that the crank system sensor needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 2,534.
- Steering · Suspension
TL* the contact owns a 2017 lexus es350. While driving approximately 30 mph, the front driver's side tire fractured and the control arm associated with the suspension arm fractured near the wheel bearing. The front driver's side wheel was pulling the vehicle to the left into oncoming traffic. As a…
TL* the contact owns a 2017 lexus es350. While driving approximately 30 mph, the front driver's side tire fractured and the control arm associated with the suspension arm fractured near the wheel bearing. The front driver's side wheel was pulling the vehicle to the left into oncoming traffic. As a result, the contact struck a curb. As the contact turned the steering wheel to the right, the vehicle still ended up on the curb. The contact pulled the tendons in her right arm trying to steer the vehicle. Medical attention was required. A police report was not filed. The vehicle was towed to lexus of westminster (7600 westminster blvd, westminster, ca 92683, 1-888-413-1939) where it was determined that they would investigate the crash data concerning the edr box. The manufacturer was notified to escalate the matter and indicated that they would follow-up. The vehicle was not included in nhtsa campaign number: 17v415000 (steering). There were three tsbs on the wheels and 3 tsbs on the tires. The approximate failure mileage was 10,000.
- Structure › Body
While driving on the interstate at approximately 70 miles per hour at 6:45 pm on tuesday, march 6TH, my sunroof suddenly exploded and glass fragments fell inside my vehicle. at the time of the explosion, there were not any cars around my vehicle nor did I hit any object on the road including a…
While driving on the interstate at approximately 70 miles per hour at 6:45 pm on tuesday, march 6TH, my sunroof suddenly exploded and glass fragments fell inside my vehicle. at the time of the explosion, there were not any cars around my vehicle nor did I hit any object on the road including a pothole. the explosion sounded as if a gun went off near my head and the glass immediately began to split into small pieces. other than having some ringing in my ears as a result of the explosion noise, I did not suffer any other physical damage. I took the car into the lexus dealer and they stated that they had never had a case where a sunroof exploded without something hitting it directly. I know for a fact that nothing hit my vehicle or my sunroof as I was traveling on the interstate without any car or truck around me at the time of the explosion. I am filing this in order to get it documented and to see if any other lexus owner has had a similar issue with their lexus sunroof. I am attaching pictures of the sunroof which shows the damage done from the glass exploding without any type of foreign contact. I hope that someone from the nhta would contact me to let me know if there have been other cases like this reported.
- Structure › Body
While traveling approximately 40 mph on a sunny day (45 degrees) the front panoramic sunroof spontaneously exploded. It was about 2 pm est. There were no cars around me or anything above. It sounded like an explosion. I pulled over and looked around to see what the noise was. It wasn't until I looked up that I saw the hole in the sunroof. Glass did not come down, it went out.
- Unknown or other
The pre-collision system does not work properly. the car rear ended the vehicle in front of it without warning and brake assist by pre-collision system as lexus claimed. It resulted in an accident. lexus has performed the investigation and extracted data from edr. they concluded no defect found.…
The pre-collision system does not work properly. the car rear ended the vehicle in front of it without warning and brake assist by pre-collision system as lexus claimed. It resulted in an accident. lexus has performed the investigation and extracted data from edr. they concluded no defect found. I still believe that the car pre-collision system did not work at all and was not able to prevent the collision as expected.
- Air bags
TL* the contact owns a 2017 lexus es350. While at a stop, the contact's vehicle was rear ended and caused the contact to crash into the preceding vehicle. The air bag error warning indicator illuminated after the crash. The air bags did not deploy. A police report was filed. The driver sustained…
TL* the contact owns a 2017 lexus es350. While at a stop, the contact's vehicle was rear ended and caused the contact to crash into the preceding vehicle. The air bag error warning indicator illuminated after the crash. The air bags did not deploy. A police report was filed. The driver sustained multiple injuries that needed medical attention. The vehicle was driven to the driver's residence and then towed to northside lexus (17925 north fwy, houston, tx 77090) where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Electrical system · Seats
***** when ventilated seat feature IS turned on, there IS tremendous heat that begins to build in the middle/lower seat back. Heat IS also being felt on the upper right shoulder of the bolster. This IS causing such an issue that I am having to lean forward while driving to avoid the heat build-up…
***** when ventilated seat feature IS turned on, there IS tremendous heat that begins to build in the middle/lower seat back. Heat IS also being felt on the upper right shoulder of the bolster. This IS causing such an issue that I am having to lean forward while driving to avoid the heat build-up that 2 accidents have almost occurred. I am concerned that the seat may catch fire !!!! This needs to be fixed immediately!!!! This happenes at anytime whether driving or stationary.
- Service brakes
Monday, june 5TH,I bought the lexus es350 at 6502 5TH ave in brooklyn. It hasn't been a week yet, and on friday the 9TH, the accident happened. I was driving from staten island to flushing to pick up my friend to go back to my home. Along the 495 highway, we were driving around 45-50 mph and…
Monday, june 5TH,I bought the lexus es350 at 6502 5TH ave in brooklyn. It hasn't been a week yet, and on friday the 9TH, the accident happened. I was driving from staten island to flushing to pick up my friend to go back to my home. Along the 495 highway, we were driving around 45-50 mph and suddenly a warning popped up on the ABS system saying that the "breaker IS on." we became really nervous so we wanted to check out why that message came on. There was a car about 100 meters in front of us, so I stepped on the breaks, but I was not able to step down on it. The brake IS completely locked and had no way to slow it down and within two seconds we hit the car in front, and our car was totaled. Fortunately, nobody had to go to the hospital. After we got home I felt dizzy and ears were ringing. Fortunately, I felt better after a couple days. We also tried contacting different lawyers, but none of them would take our case because there were no reports of me being injured or any other doctor reports. This IS ridiculous because it's basically saying that only if someone got hurt and was brought to the hospital would there be a serious case. IS this really how america handles serious car accidents? we hope that lexus can be fair and have someone inspect the black box to see if it was the car itself that had an issue. We also wish that they will give us a sincere apology, respect, and just a fair answer to this problem.
- Exterior lighting
The tach and speedometer fade during day sunlight to the extent the reading cannot be determined. when the sun reflects on the on those two items they fade and cannot be read, creating a safety hazard; the occurs when the vehicle IS stationary and in motion and occurs on city streets and highway.…
The tach and speedometer fade during day sunlight to the extent the reading cannot be determined. when the sun reflects on the on those two items they fade and cannot be read, creating a safety hazard; the occurs when the vehicle IS stationary and in motion and occurs on city streets and highway. It also occurs when turning and braking. the fading of the tach and speedometer display cannot be read under the above conditions when the sunlight enters the car. Since you cannot read the speed markings when this happens it IS creating a safety hazard and a legal liability for he driver.
- Suspension
TL* the contact owns a 2017 lexus es350. While driving 50 mph, the vehicle shook rapidly and the ball joint detached. The failure caused the strut to snap off of the vehicle. The contact lost control, struck another vehicle, and landed in a ditch. The contact sustained injuries on the forearm…
TL* the contact owns a 2017 lexus es350. While driving 50 mph, the vehicle shook rapidly and the ball joint detached. The failure caused the strut to snap off of the vehicle. The contact lost control, struck another vehicle, and landed in a ditch. The contact sustained injuries on the forearm, which required medical attention. A police report was filed. The vehicle was towed to a police impound pending further investigation on the vehicle. The manufacturer was not notified. The failure mileage was 352.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205325Leather Care Best Practices.
- 10202453TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments.
- 10201403OBSOLETE NOTICE July 26, 2021: This bulletin is now obsolete. Please see L-SB-0024-21.
- 10201401TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
- 10198149Pol: updates to the 2014-2021 lexus universal flat rate manual
- 10197471Diagnosis of bluetooth connectivity complaints.
- 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
- 10190455TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
- 10182961TT: HVAC drain tube is found to blocked/clogged.
- 10179782Ti: technical instructions for limited service campaign klg customer support program 19le05 safety connect system ? Vehicle location inaccurate
- 10179697TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10179694TT: HVAC drain tube is found to blocked/clogged.
- 10179601TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10179598TT: HVAC drain tube is found to blocked/clogged.
- 10178788TT: The new DCA-8000 Diagnostic Charger may cause your facility?s Ground Fault Circuit Interrupter (GFCI) breaker to trip. A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue to determine the root cause. Other reasons the GFCI breaker may trip ?Circuit demand is too high for GFCI rating ?Worn out GFCI internal contacts ?Improper installation or wiring of GFCI breaker
- 10177780TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
- 10176283Safety Recall and Service Campaign - Technician Certification Requirements
- 10174889TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
- 10174888TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
- 10173986TT: In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidelines for evaluating A/C system components.
- 10172827TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20.
- 10172825TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
- 10170747Dealer Package: December 10, 2019 Vehicle total has decreased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG.
- 10170746TSB: REVISION NOTICE December 10, 2019 Rev2: ? The Parts Information and Required Tools & Equipment sections have been updated. November 14, 2018 Rev1: ? The Parts Information and Required Tools & Equipment sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. L-SB-0074-14. ? The Part Information and Required Tools & Equipment, and On-Vehicle Data Navigation Update sections have been updated. Service Bulletin No. L-SB-0074-14 is obsolete and any printed versions should be discarded. Lexus models equipped with the HDD Navigation (EMV-N) system require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. The SST is used with all vehicles to deliver the update; however, a unique activation number is required for each vehicle. Activation numbers are provided in an Activation Card Number pamphlet available through the normal parts ordering system. Use the process described in this bulletin to perform the update.
- 10170745Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
- 10170744Area Letter: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
- 10169437TT: In some cases, customers may report the engine coolant temperature gauge on the combination meter intermittently reading max hot, or ?in the red zone,? (Fig.1) on a vehicle with no other symptoms of overheating.
- 10169332TT: HVAC drain tube is found to blocked/clogged.
- 10168533Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
- 10168532Area Letter: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
- 10168531Region Email: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
- 10168519TT: Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Every Lexus ES350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.