2011 Lexus ES350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Vehicles › Lexus › ES350 › 2011
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
These records cover every 2011 Lexus ES350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
3 recalls name the 2011 Lexus ES350. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350…
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico…
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles…
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
TL* the contact owned a 2011 lexus es350. The contact stated that while her son was driving at 70 mph, without warning an abnormal noise was heard coming from the passenger wheel and within seconds he lost control of the vehicle crashing into a ditch and flipping over. The driver depressed the brake pedal as the vehicle slid on the wet roadway due to the rain. The driver was ejected from the vehicle thru the windshield as the air bags failed to deploy. The driver sustained a broken hip and face laceration as he was transported to the hospital by ambulance. a police report was made. The insurance company was contacted and towed the vehicle to a lot where it was deemed a total loss. no dealer was contacted. The manufacturer was made aware of the failure as a claim was filed. However no further assistance was taken. The failure mileage was approximately 89,000. *Dt
This web site (the nhtsa) says there IS no recall on this vin, but toyota/lexus site says there IS, for the airbags. This misleading information on a government web site can be dangerous.
N/a
1. Body paint has deteriorated greatly on roof, front hood and trunk, pictures attached. 2. Leather seats deteriorated. Driver seat broke in various parts. Passenger and rear seats also deteriorating. Pictures attached. date recorded on the when did this happen field IS an approximate when we first noticed the implication of these issues.
Takata recall - no incident yet
Exploding sunroof
Takata recall - have called the dealer three different times and says parts aren't available
Takata recall received a recall notice in july 2016. received no contact from the manufacturer about scheduling repairs. contacted the manufacturer in march 2017. I was told that they had no immediate plans to replace the airbags due to lack of replacement parts. my vehicle IS seven years old, and based on the information published regarding degradation of the original airbags, I understand that my vehicle IS in greater danger of having defective and possibly dangerous airbags. as a result, I requested a replacement or loaner vehicle until repairs could be made to my vehicle and was told I would be contacted by a local dealer representative to arrange one, but was never contacted thereafter. manufacturer case number IS 1701061699.
I was driving on interstate just outside beaumont, texas on thursday, november 2 when I heard a loud noise similar to a gunshot or an explosion. immediately after I heard the noise, I noticed my sunroof cover shaking and wind coming through the top of my car. I pulled the cover back just a little and noticed shattered glass. when I pulled over at the next service station, I got out and realized my sunroof was shattered. I contacted lexus and they pretended to be surprised; however, after further research, I discovered a class action lawsuit and many other complaints regarding this same issue. I have since had the sunroof repaired, but not by lexus. the dealership offered to repair it to the tune of $2,000. the sunroof repair company where I took my car repaired it for a fraction of that. this morning I received a phone call from lexus corporate office stating that the damaged sunroof was due to "impact," which IS not true. of course, lexus IS not taking any responsibility for my vehicle. I suspect they will continue to keep their defective vehicles on the road until an adequate number of people have died from the defects. the general manager of lexus of clear lake reached out to me on this past saturday and asked that I email her, which I did. however, I never heard anything back from her.
TL* the contact owns a 2011 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jm family enterprises (lexus) of coconut creek, florida was made aware of the recall and stated that the parts were unavailable and that the contact could lease a vehicle as an alternative option. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Part distribution disconnect. *bf consumer stated it IS not safe for a passenger to sit in the front seat, making the car, essentially, useless for us. Front passenger seat unusable. Updated 7/27/18*jb
TL* takata recall. The contact owns a 2011 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (sterling mccall lexus, 10025 southwest fwy, houston, tx 77074 (713) 995-2600) stated that parts were not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
TL* takata recall. The contact owns a 2011 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of jacksonville (10259 atlantic blvd, jacksonville fl) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
TL* the contact owns a 2011 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (lexus of memphis, 2600 ridgeway rd, memphis, tn 38119) and was informed that the parts were on backorder and would call the contact when parts became available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
TL* takata recall. The contact owns a 2011 lexus es350. the contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called sterling mccall lexus (10025 southwest fwy, houston, tx 77074; 713-995-2600) and was informed that the parts were not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. *Ln consumer stated a new airbag part was installed 10/12/17 thur 10/13/17 a loaner car was provided. You may close this case. updated 7/24/18*jb *tr
TL* takata recall. The contact owns a 2011 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lexus of new orleans (811 veterans memorial blvd, metairie, la 70003 (504) 207-3100) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available/parts distribution disconnect.
Takata recall: manuf. Said take car in for air bag/ none available...have passanger ride in back seat!! wife tied of riding in back seat/ and with grand children she has to ride in front seat.
TL* takata recall. The contact owns a 2011 lexus es350. After conducting a vin look up on the safercar.gov website, the contact became aware of nhtsa campaign number: 16v340000 (air bags). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. North park lexus at dominion (21531 interstate 10 w frontage rd, san antonio, tx 78257, (210) 987-5669) was contacted and was unable to provide a time frame for the remedy part to become available. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
TL* takata recall. The contact owns a 2011 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called westside lexus (12000 katy fwy, houston, tx 77079; 281-558-3030) and was informed that he would be notified once parts became available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall
TL* the contact owns a 2011 lexus es350. That contact stated that nhtsa campaign number: 16v34000 (air bags) had exceeded a reasonable time for the repair. The contact received the recall notification in june of 2016. The manufacturer advised that parts would be available in september of 2017. However, the manufacturer had not verified if indeed the parts were presently available. The contact did not experience a failure. Vin tool confirms recall incomplete remedy not yet available.
Takata recall. I have taken my vehicle in for an airbag replacement due to notification of recall on jen 16, 2017 and was told the remedy IS not yet available. It IS now roughly 8 months later and they still do not have a remedy ready for my vehicle. This IS beyond unacceptable as they identify risk to passengers in the vehicle in the event of deployment. Each time I contact the dealer they simply state there IS not remedy available at this point and just wait longer. My compliant IS that this IS well beyond a reasonable amount of time to make a customer wait for a defective product repair.
TL* takata recall. The contact owns a 2011 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. I've been waiting since may 2016 for a remedy. No remedy as of 9/5/17. This has become a one-seater car since no one can ride in the front passenger seat. Totally inexcusable.
TL* takata recall. The contact owns a 2011 lexus es350. The contact stated that nhtsa campaign number: 16v340000 (air bags) exceeded a reasonable amount of time for the repair. The contact received the recall notification in june of 2016. The dealer (lexus of orange park, 7040 blanding blvd, jacksonville, fl,) stated that the parts were unavailable for repair. The manufacturer was also contacted and confirmed that the parts were unavailable and that when the dealer received the parts she would be informed. In addition, the contact stated that the entire dashboard melted causing a sticky surface that reflects off the window, which at times impaired her vision. The failure mileage was unknown. Vin tool confirms parts not available.
TL* the contact owns a 2011 lexus es350. the contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at: laxus of north miami, 14100 biscayne blvd, north miami, fl, 33181, and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.