2004 Lexus RX
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2004 Lexus RX. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2004 Lexus RX. Newest first.
Toyota IS recalling certain model year 2005-2006 avalon, model year 2004-2006 highlander, model year 2004-2006 lexus RX, and model year 2006 lexus GS and IS vehicles. brake fluid containing polymers IS used that acts as lubricants for certain brake system components. if replacement brake fluid IS used that does not contain such polymers, or that contains…
Risk and remedy
Risk
A leak of brake fluid could lead to a change in brake pedal feel and overtime a degradation in braking performance increasing the risk of a crash.
Remedy
Dealers will replace the seal with a newly designed one. this service will be performed free of charge. the safety recall began on november 15, 2010. owners may contact toyota at 1-800-331-4331 and lexus at 1-800-255-3987.
Owner complaints
40 complaints1 involved a crash1 involved a fire1 injuries
What owners report most
Latest complaints
- Unknown or other
Odometer reading in vehicle doesn't match information on carfax, zilocar, or title reading. Also sellers may have titled jumped vehicle. Recieved call from owner on title I recieved and she said that she had sold vehicle on 2/4/2026 to couple. I purchased vehicle on 2/13/2026 with her name on…
Odometer reading in vehicle doesn't match information on carfax, zilocar, or title reading. Also sellers may have titled jumped vehicle. Recieved call from owner on title I recieved and she said that she had sold vehicle on 2/4/2026 to couple. I purchased vehicle on 2/13/2026 with her name on title. Odometer was correct mileage to carfax when she sold to buyers, yet changed when I purchased vehicle with about 150,000 mile differebce.
- Air bags · Unknown or other
Dashboard crack in 2024, that started on passenger side near air vent, expanded recently causing the "passenger air bag off" alert to light up and stay on continually. If I were to have a passenger at the time of an accident, the air bag might not deploy, which would be a safety issue. This could…
Dashboard crack in 2024, that started on passenger side near air vent, expanded recently causing the "passenger air bag off" alert to light up and stay on continually. If I were to have a passenger at the time of an accident, the air bag might not deploy, which would be a safety issue. This could possibly lead to a liability issue, so I have not had any passengers but that isn't sustainable, so I contacted the dealer. I was told that the previous recall for cracked dashboards ended in 2017 and that it was cosmetic only, not safety related, but that the part was available for $964.50, not including labor, tax, etc. I feel that a safety related recall should be issued, the previously known dash cracking problem didn't end when their recall did, the fact that my vehicle is primarily garaged preserved the interior integrity, I don't believe I should be penalized for my dash not cracking 8 years earlier. Thank you for your consideration.
- Exterior lighting · Steering · Vehicle speed control
Power steering very stiff and difficult to steer vsc light on and air bags light goes on and off and unknown cause.
- Seats
I was driving with the driver’s seat heater turned on. While I were traveling, I noticed that the seat heater was very hot, so I turned it off. I arrived at my destination and parked the vehicle for about two hours. I did not turn the seat heater back on when you returned to the vehicle. I was…
I was driving with the driver’s seat heater turned on. While I were traveling, I noticed that the seat heater was very hot, so I turned it off. I arrived at my destination and parked the vehicle for about two hours. I did not turn the seat heater back on when you returned to the vehicle. I was removing snow from the vehicle with the driver’s door open and some of the snow landed on the driver’s seat. When I brushed the snow off the seat, I noticed a burn mark in the seat cushion. I called Lexus USA to report this 2 days later and showed my local dealer (Lexus of Portland) and they had never seen this before. Here is the response from Lexus today: "In response to your concerns, a vehicle inspection was conducted by a Lexus Field Technical Specialist (FTS) on January 19, 2022 at Bud Clary Toyota of Yakima. A visual inspection confirmed there was a small 6mm x 7mm burn hole in the driver’s seat leather cover on the bottom cushion. The hole was in the outer bolster portion of the bottom cushion. Resistance was checked through the seat warmer grid. The seat back was recorded at .7 ohms and the seat bottom had an open circuit. The seat cover was removed to examine the seat heater grid. Two wires were found near each other at the burn area. One wire was broken at the location. Our FTS disconnected the seat heater switch after the inspection was completed." They left me with now 2 non functioning seat heaters by disconnecting it during a cold winter. They did not offer any sort of assistance or recommendations for next steps, I feel like they hung me out to dry.
- Unknown or other
I purchased the vehicle on 17TH of june 2021. I noticed the dashboard IS cracked really bad. I did research on the lexus dashboards and found previous recalls on the lexus dashbaords including the 2004 rx330 models. How can I get this fixed if the recall IS not listed for the vin number on my vegicle?
- Unknown or other
Dashboard cracking even though windshield screen used when not in garage. vehicle kept in home garage as well as garage at hospital while I worked.
- Visibility/wiper
Was on freeway, heard a loud pop , looked around and everything looked ok, saw something fly off vehicle in rearview mirror. Now there IS a sound of wind rushing, check windows all closed, decided to pull of freeway to see if there was damaged to vehicle . Stopped got out did not notice anything up…
Was on freeway, heard a loud pop , looked around and everything looked ok, saw something fly off vehicle in rearview mirror. Now there IS a sound of wind rushing, check windows all closed, decided to pull of freeway to see if there was damaged to vehicle . Stopped got out did not notice anything up till we looked at the roof an saw a hole. Looked like it blow out not in , did not notice in the car because sunroof cover was closed.
- Service brakes
Daughter was driving, conditions were dry, sunny fall weather. Avg speed 45 mph, light turned yellow, vehicle in front started to slow down, daughter applied brakes, pedal went to floor, no slowing down, repeatedly pushed brake and applied full force, car did not slow down, hit other vehicle…
Daughter was driving, conditions were dry, sunny fall weather. Avg speed 45 mph, light turned yellow, vehicle in front started to slow down, daughter applied brakes, pedal went to floor, no slowing down, repeatedly pushed brake and applied full force, car did not slow down, hit other vehicle, totaling the lexus. Airbags did not deploy until after my daughter hit the steering wheel. Witness reported seeing my daughter trying to brake but the car not responding. No evidence of tire marks on the road
- Fuel/propulsion system · Power train · Suspension
Dealership inspection. Disclosure-satisfactory throughout the list actual inspector-visible leaks to the naked eye when looking under the car. I was misled in this purchase as there are problems with this vehicle that were not disclosed to me before purchase. *tr
- Structure › Body
TL* the contact owns a 2004 lexus RX. The contact stated that the dashboard was crumbling and melting. The failure was present near the passenger side airbag housing of the dashboard. The cause of the failure was not determined. The local dealer (butler lexus located at 4025 jonesboro rd, union city ga) and the manufacturer were notified but no assistance was offered. The failure mileage was 140,000.
- Air bags · Unknown or other
Melting/cracked dashboard passenger side - smells of chemicals - does this affect passenger airbag deployment? I have owned this vehicle for 4 years and was never notified of any programs - dash first started melting/cracking about 6-8 months ago long after their consumer enhancement program went away.
- Unknown or other
Sunroof glass spontaneously broke while driving on a city street, approximately 40 mph, in a straight line, on smooth pavement.
- Wheels
While driving on a city street, the cable holding the spare tire (spare tire carrier part #51900-0e012) under the car, broke and spare tire and accessories for it fell into street into traffic creating a hazzard
- Exterior lighting
During night driving, the headlights randomly go off. I have to switch them off and then on again. in a few minutes I have to repeat. the bulbs are not blown because when I switch them on, both lamps come on. having to constantly turn them off and on during driving. It seems to be getting…
During night driving, the headlights randomly go off. I have to switch them off and then on again. in a few minutes I have to repeat. the bulbs are not blown because when I switch them on, both lamps come on. having to constantly turn them off and on during driving. It seems to be getting worse. I work nights and this IS getting to be a burden. of course, I don't know what causes this to happen so I took it to get it repaired and they told me there was a recall for the head lights. Unfortunately, I don't have the recall number. I believe this IS a safety risk because they go off randomly while I'm driving.
- Service brakes · Unknown or other
The lexus RX 330 IS on recall by lexus because the dash has developed cracks,i have been waiting 2 years for a replacement and was told by lexus of orlando I am number 1024 on their list fro replacement. By the time they get to me according to my calculations the year will be 2095 at the pace that…
The lexus RX 330 IS on recall by lexus because the dash has developed cracks,i have been waiting 2 years for a replacement and was told by lexus of orlando I am number 1024 on their list fro replacement. By the time they get to me according to my calculations the year will be 2095 at the pace that they are replacing the dashes. Also lexus has a problem with their brake light switches,all of them seem to develop a problem where the vsc,brakes and ABS lights all come on at the same time. This problem has happened to all three lexus' that I have owned. They are aware of the problem because right next to the shifter IS a small cover to bypass the hard shifter.
- Air bags · Structure
I have a severely cracked dashboard and a lot of the very deep cracks are over where the passenger airbag IS located. this has been a problem for a few years now but lately it has gotten much worse in the area of the airbag. Lexus acknowledges the problem but they say it could be several more…
I have a severely cracked dashboard and a lot of the very deep cracks are over where the passenger airbag IS located. this has been a problem for a few years now but lately it has gotten much worse in the area of the airbag. Lexus acknowledges the problem but they say it could be several more months or even years before they have enough replacement dashboards. I believe my dashboard IS more of a safety issue than just cosmetic. Unable to attach photos but could email them to you if an email address IS provided. *tr
- Seats · Structure › Body
The dashboard IS disintegrating. the car has been predominantly kept covered and well maintained. initially a large piece (credit card size) broke off dash. we repaired with vinyl restoration company, and another area about a year later. since then, numerous cracks are present - too many to repair. this IS not normal wear! *tr
- Structure
Melting dashboard. *tr
- Wheels
Recently, while driving down the highway, my 2004 lexus RX 330 started making a "howling" sound (for lack of a better description). Upon hearing this disturbing noise, I immediately drove it right to my local dealership (ira) in peabody, massachusetts. They determined it was the bearing and hub…
Recently, while driving down the highway, my 2004 lexus RX 330 started making a "howling" sound (for lack of a better description). Upon hearing this disturbing noise, I immediately drove it right to my local dealership (ira) in peabody, massachusetts. They determined it was the bearing and hub assembly in my left rear wheel. I was told this IS a very dangerous condition that must be repaired immediately. This ended up costing me $676.87 (11/14/14). this isn?t the first time this has happened with this car. It happened march 3, 2011 and it cost me $704.35 then. I have had at least 6 cars during my driving history and none of them ever had any bearing and/or hub problems and this happens twice with same car??? It IS important to note that my previous cars were less expensive cars; brands that may be expected to have more issues than lexus; honda's, pontiac's, nissan's, and chevy's. *tr
- Air bags · Structure
Unknown date and time. vehicle made alarm noise, turned vehicle off. safety bag light came on and dashboard cracked; radio stopped working. *tr
- Structure
Our 2004 RDX, extremely low miles, always garaged, mint condition, has a dash that has cracked all the way around and IS beginning to extend toward the middle. when I went to the local lexus service department several years ago, they told me "leather always does that". stupid ass. I have since…
Our 2004 RDX, extremely low miles, always garaged, mint condition, has a dash that has cracked all the way around and IS beginning to extend toward the middle. when I went to the local lexus service department several years ago, they told me "leather always does that". stupid ass. I have since learned that many others have this issue. I thought lexus quality was better, but it's the service that IS appalling! We were offered a 25% courtesy assistance. *tr
- Structure
I purchased my 2ND lexus in 2011; by 2012 the dashboard was cracking, and in 2014 the dashboard melted. I reported the cracking problem to lexus of orlando in 2013, and they told me it was due to type of spray I was using to clean the car. after researching the cracking and melting dashboard…
I purchased my 2ND lexus in 2011; by 2012 the dashboard was cracking, and in 2014 the dashboard melted. I reported the cracking problem to lexus of orlando in 2013, and they told me it was due to type of spray I was using to clean the car. after researching the cracking and melting dashboard scenario, I read the customary response from lexus to their customers IS, ??type of spray you are using to clean the car??. I went back to lexus in july on 2014, and this time they took pictures of the cracked and melting dashing. I did not hear back from lexus therefore I called them for a status, and they forgot to report my complaint to the corporate office. Wow, remember this IS a luxury dealership. after waiting another 2 weeks, I called lexus of orlando again, and was told they did not hear back from the corporate office, and would call them for a response. after a few days, someone called be back just to report that lexus would not do anything to repair my melting and cracking dashboard, and I need to prove my loyalty to lexus. really, what about lexus loyalty to their customers to purchase a luxury car where the dashboard does not crack or melt? I am very disappointed in lexus with their response and the unprofessional behavior of their employees in handling this problem at lexus of orlando. it should not matter the year of a car; a dashboard of a car should not melt. I am frustrated and disgusted with lexus. *tr
- Air bags · Structure
The passenger side of the dashboard has developed several long vertical cracks. The dash simply cracked on its own. the car has always been garaged and has never been in any accident the cracks are large enough that we are afraid that the airbags may not properly deploy in an emergency. the…
The passenger side of the dashboard has developed several long vertical cracks. The dash simply cracked on its own. the car has always been garaged and has never been in any accident the cracks are large enough that we are afraid that the airbags may not properly deploy in an emergency. the dashboard cracks are identical to many similar postings on the internet. Lexus claims they are "dedicated to providing vehicles of outstanding quality and value." , in this case they have, once again, stuck their head in the sand!! *tr
- Structure · Unknown or other
The dashboard began to melt. Literally. I tried to wipe it off and the towel melted into the dashboard the dealership blamed it on armor-all. the car was about 7 y/o at the time. I am the second owner. I did not research this until I saw a program that suggested the airbags may be affected. thank you. *js
- Air bags · Structure
The dashboard IS cracking around the passenger side airbag. The airbag was designed with a certain amount of resistance from the dashboard. Major concern with airbag deployment speed with less resistance from dashboard. Also concern about fragmentation of dashboard during deployment. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Unintended and Uncontrolled Acceleration
On February 16, 2010, NHTSA's Office of Defects Investigation (ODI) opened RQ10-003 to determine whether the scope of prior Toyota recalls relating to potential unintended acceleration were sufficiently broad, including, among others, Toyota recalls 07E-082, 09V-388, 10V-017, and 10V-023.NHTSA also requested…
On February 16, 2010, NHTSA's Office of Defects Investigation (ODI) opened RQ10-003 to determine whether the scope of prior Toyota recalls relating to potential unintended acceleration were sufficiently broad, including, among others, Toyota recalls 07E-082, 09V-388, 10V-017, and 10V-023.NHTSA also requested information regarding potential electronic causes of unintended acceleration in Toyota and Lexus vehicles.I. Pedal Interference from Floor mats, Carpet Covers and Plastic Pads in Carpets.During the RQ10-003 investigation, ODI reviewed a large volume of documents to assess whether additional vehicles should be recalled.Following the agency's analysis, NHTSA requested that Toyota recall additional vehicles.Toyota complied with the agency's request.The details of these recalls are set forth more fully in Toyota's reports to NHTSA pursuant to 49 CFR Part 573.These recalls are as follows:Recall 11V-112: (1) model year (MY) 2004-2006 Toyota Highlander and Highlander Hybrid; and, (2) MY 2004-2007 Lexus RX330,RX350, and RX400h (hybrid model). The total estimated population under this recall is 769,379 vehicles.This recall remedies potential accelerator pedal entrapment caused by a loose floor carpet cover (trim panel). Recall 11V-113: (1) MY 2003-2009 through 2009 Toyota 4Runner; (2) MY 2006-2010 Toyota RAV4; and, (3) MY 2008-2011 Lexus LX570.The total estimated population under this recall is 1,381,000 vehicles.This recall supplements recall 09V-388 and remedies potential accelerator pedal entrapment by an unsecured floor mat.Recall 11V-115: (1) MY 2006-2007 Lexus GS300 (all wheel drive vehicles); and, (2) MY 2006-2007 Lexus GS350 (all wheel drive vehicles). The total estimated population under this recall is 19,647 vehicles.This recall remedies potential accelerator pedal entrapment caused by inadequate clearance between the pedal linkage and a plastic pad embedded in the vehicle's carpet.II. Potential Electronic Causes of Unintended Acceleration.After NHTSA opened RQ10-003, NHTSA launched a ten-month study of potential electronic causes of unintended acceleration in Toyota vehicles.NHTSA launched the study in the spring of 2010 in light of concerns aired in Congressional hearings.NHTSA enlisted engineers at the National Aeronautics and Space Administration (NASA) with expertise in areas such as computer controlled electronic systems, electromagnetic interference and software integrity to assess whether electronic systems or electromagnetic interference played a role in incidents of unintended acceleration in Toyota vehicles.That study has concluded.Two reports are associated with the study and are available on NHTSA's website.NASA's report is entitled Technical Support to the National Highway Traffic Safety Administration (NHTSA) on the Reported Toyota Motor Corporation (TMC) Unintended Acceleration (UA) Investigation, NESC Assessment No. TI-10-00618 (Jan. 18, 2011).NHTSA's report is entitled Technical Assessment of Toyota Electronic Throttle Control (ETC) Systems (Feb. 2011).Both reports should be read in conjunction with each other. As stated in its report, NASA did not find an electronic cause of large throttle openings that can result in unintended acceleration incidents. NHTSA did not find a vehicle-based cause of unintended acceleration incidents other than the physical pedal interference causes that are being addressed by Toyota's recalls. This RQ is closed.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11003650To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11003648The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete
- 11003643Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003642Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. The entire bulletin has been updated.
- 11003641Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
- 11003595To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11003593The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete
- 11003588Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003587Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. The entire bulletin has been updated.
- 11003586Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205392Warranty Enhancement Program - ZLD Phase 2,3 & 4 Part Replacement Available for all Models - Extention of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards ( Inst krukment Panels) as a Result of Heat or Humidity.
- 10205391Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity.
- 10205383Spots in Window Glass - vehicle exterior
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205331Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10179697TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10179601TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10177780TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
- 10176283Safety Recall and Service Campaign - Technician Certification Requirements
- 10174889TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
- 10174888TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
- 10164328TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-SB-0021-14. G1765 Applicability has been updated to include applicable 2018 models and 2016 ? 2018 model year RC 300 and 2015 ? 2018 model year RC 350 vehicles. ? Applicability has been updated to exclude 2001 ? 2003 model year ES 300 vehicles. Service Bulletin No. L-SB-0021-14 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines the use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Lexus term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ECU is used as a generic label for the following SAE J1930 standard references: ? Powertrain Control Module (PCM) ? Engine Control Module (ECM) ? Transmission Control Module (TCM) ? Any other Lexus-specific control unit
- 10146513Warranty Policy Bulletin: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. NOTE: The same voluntary Warranty Enhancement Program coverage described herein is also applicable to certain 2006-2008 MY IS 250/350 and certain 2007 MY LS 460 vehicles for cracked and/or sticky/melting front and rear interior door panels as a result of heat or humidity.
- 10134373WPB: Background: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. In Mid-December, 2014 Lexus announced the reimbursement phase of this warranty enhancement program. Since this announcement, Lexus has been diligently making parts preparations for the parts replacement phase of this program. Due to the age, volume, and breadth of the covered vehicles involved in the Program, and the size and complexity of dashboard manufacturing, Lexus will be launching the part replacement portion of this Program in several phases; please refer to the table below for part replacement model phasing.
- 10133657TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, and PG002-90. Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, and PG002-90 are obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Vehicle replacement certification labels (vinyl label installed on driver door or door post) and VIN lates (metal plate riveted to dashboard) may be available from Lexus, provided the request meets one of the criteria listed in this Service Bulletin.
- 10133651TSB: REVISION NOTICE November 22, 2017 Rev1: ? Applicability has been updated to include 2014 ? 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. In the event that a Lexus vehicle becomes submerged in water, many components may be physically damaged. Electrical and electronic components, including wiring harnesses, are particularly susceptible to corrosion and subsequent malfunction. Although any flooding can be damaging, salt water flooding elevates the potential for abnormal conditions and may increase risks due to its highly corrosive and conductive nature. Salt residue also continues to corrode and remain conductive even after a vehicle dries. This bulletin is intended to assist with safe handling and inspection of flood damaged vehicles and to provide basic guidance on likely needed repairs.
- 10132811TSB: While some condensation in the headlamp is normal and should be expected, certain 2004 - 2009 RX vehicles may exhibit a condition where excess moisture forms on the interior of the headlamp housing. Examples of excess moisture are: * Pooling of water at the bottom of the headlamp that do not clear with normal use of the vehicle in dry weather conditions. * Noticeable streaks of water that run down the interior of the headlamp lenses that do not clear with normal use of the vehicle in dry weather conditions. To address the excess moisture condition of the headlamp, an improved headlamp housing has been developed. Use the following repair information to replace the headlamp housing as necessary.
- 10132810TSB: While some condensation in the headlamp is normal and should be expected, certain 2004 ? 2009 RX vehicles may exhibit a condition where excess moisture forms on the interior of the headlamp housing. Examples of excess moisture are: ? Pooling of water at the bottom of the headlamp that do not clear with normal use of the vehicle in dry weather conditions. ? Noticeable streaks of water that run down the interior of the headlamp lenses that do not clear with normal use of the vehicle in dry weather conditions.To address the excess moisture condition of the headlamp, an improved headlamp housing has been developed. Use the following repair information to replace the headlamp housing as necessary.
- 10132809TSB: OBSOLETE NOTICE - MAY 21, 2014: This bulletin is now obsolete.
- 10132625TSB: Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles. The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
- 10132074Beginning in 1998, Lexus introduced side airbags as optional equipment. Lexus does NOT recommend replacement of original seat covers with non-Lexus leather or other seat cover materials on vehicles due to the following: Seat covers NOT recommended by Lexus may affect side airbag performance, in general or in part, during an accident. Modifications that negatively affect side airbag performance can result in severe occupant injuries. Seat covers are an integral part of this safety system. Replacing fabric seat covers with non-Lexus leather or other seat cover materials may compromise the effectiveness of this safety system. The design of the seat is complex, integrating safety and strength with comfort and luxury. Lexus strongly discourages modifying original equipment seats that have optional side airbags. Additionally, Lexus strongly advises against the installation or use of aftermarket seat covers, which could impair the performance of the side airbags in the event of an accident.
- 10131835Dealer Daily: Rev March 23, 2017 Voluntary Extension of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards (Instrument Panels) as a Result of Heat or Humidity.
- 10131834Warranty Policy Bulletin POL14-11: REVISED December 10, 2014: Toyota has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. NOTE: The same voluntary Warranty Enhancement Program coverage described herein is also applicable to certain 2006-2008 MY IS 250/350 and certain 2007 MY LS 460 vehicles for cracked and/or sticky/melting front and rear interior door panels as a result of heat or humidity.
- 10131833Dealer Daily: Voluntary Extension of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards (Instrument Panels) as a Result of Heat or Humidity.
- 10129210TSB: OBSOLETE NOTICE January 22, 2018: This bulletin is now obsolete. Please see L-SB-0001-18.
Every Lexus RX model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.