2024 Lexus RX
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2024 Lexus RX. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2024 Lexus RX. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear…
Risk and remedy
Risk
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As…
Risk and remedy
Risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 Toyota Camry Hybrid, Lexus NX250, NX350, NX350 Hybrid, 2024-2025 Lexus RX350, RX350 Hybrid, and RX500 Hybrid vehicles. The second-row center seat belt webbing may be damaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…
Risk and remedy
Risk
A damaged seat belt may not adequately restrain an occupant, increasing the risk of injury during a crash.
Remedy
Dealers will inspect the seat belt webbing and replace the seat belt assembly if necessary, free of charge. Owner notification letters were mailed March 20, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TA03 and 25LA03.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor…
Risk and remedy
Risk
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Remedy
Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
Owner complaints
60 complaints1 involved a crash6 injuries
What owners report most
Latest complaints
- Unknown or other
On October 16, 2026, the panoramic sunroof glass on my 2024 Lexus RX 500h shattered without any impact. The vehicle had about 78,000 miles. I was driving at roughly 70 mph on a highway when the glass burst with a loud bang. The glass blew upward and outward, not inward, and there was no road…
On October 16, 2026, the panoramic sunroof glass on my 2024 Lexus RX 500h shattered without any impact. The vehicle had about 78,000 miles. I was driving at roughly 70 mph on a highway when the glass burst with a loud bang. The glass blew upward and outward, not inward, and there was no road debris, no overhead object and no sign of anything striking the roof. No impact point or chip is visible on the remaining glass. No one was injured. The vehicle was out of the 4-year/50,000-mile basic warranty. The Lexus dealer inspected it and is replacing the sunroof assembly. I am filing because the failure happened with no external cause and matches other reports of sunroof glass shattering on this model.
- Engine · Fuel/propulsion system
My 2024 Lexus RX 500h experiences an intermittent failure to respond when I press the accelerator pedal. During these episodes, pressing the pedal does not produce the expected acceleration, making the vehicle’s response unpredictable. Lexus service bulletin L-SB-0026-25 was performed on my…
My 2024 Lexus RX 500h experiences an intermittent failure to respond when I press the accelerator pedal. During these episodes, pressing the pedal does not produce the expected acceleration, making the vehicle’s response unpredictable. Lexus service bulletin L-SB-0026-25 was performed on my vehicle to address the issue. However, the accelerator nonresponse continues after that repair. The issue remains unresolved. I am concerned that an unexpected inability to accelerate could leave my vehicle exposed to approaching traffic when entering a roadway or crossing an intersection. This is a safety concern because I cannot reliably count on the vehicle to accelerate when needed. I request that NHTSA review this recurring loss of accelerator response, including cases where the condition persists after the software update. The underlying cause of my vehicle’s continued problem has not been established.
- Engine
Dangerous Vehicle Failure on Highway XXX —XXX On the morning of XXX, at approximately 9:00 a.m., I drove the vehicle from [XXX] to the [XXX]. It was raining during Hurricane ISAIAS, and traffic stopped because of an accident approximately 2,000 meters ahead. After waiting in traffic and rain for…
Dangerous Vehicle Failure on Highway XXX —XXX On the morning of XXX, at approximately 9:00 a.m., I drove the vehicle from [XXX] to the [XXX]. It was raining during Hurricane ISAIAS, and traffic stopped because of an accident approximately 2,000 meters ahead. After waiting in traffic and rain for approximately 15 minutes, my vehicle suddenly displayed multiple warning messages, including hybrid-system and shift-system warnings. Within seconds, the vehicle became inoperable. My vehicle was left stranded in the middle of Highway 141 as traffic began moving again. Vehicles behind and beside me honked, and I was frightened because I could not restart the car or move it out of the traffic lane. Also, the vehicle's Lexus SOS function is not working that I try. I called the dealership's service department, but after being transferred to roadside assistance, I couldn't get help. I subsequently contacted [XXX] for help. An officer arrived on site and helped move the vehicle to the roadside in the storm. I continued trying to restart the vehicle. After approximately 10 minutes of repeated attempts, it finally started and became drivable again. I was advised by the officer that I could drive home or take it to a repair facility. Given the seriousness of the incident and the vehicle's history, I drove directly back to the Lexus dealership. This incident was extremely frightening. In the storm, a vehicle that suddenly loses its ability to operate in moving highway traffic can put the driver, passengers, and other road users at serious risk. Below are the pictures showing the car error message while the car stopped to run: Image1: Hybrid system stopped, Start Power Low. Image0 & Image2: Sift system malfunction, Apply Parking Brake, Secure when Parking, See Owner's Manual. History: 1.XXX, back to dealer for shit trouble 2. XXX, shift problem at dealer after accident repair in Lexus center. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
Cruise control engaged and going 70mph. Brakes engaged and brake light came on in dash indication crash braking. Brakes slammed on and car decelerates to 5 mph before getting operating control back. No cars within 200 ft no road obstacles. Acceleration did not respond and unable to gain control and prevent danger problem.
- Electrical system
A 2024 Lexus RX 350 H 12 volt battery is discharging leaving owners stranded. AAA must be called to jump the battery. This has happened four times, each when opening car doors to clean the vehicle. From my understanding the battery discharges within 5 minutes leaving the auxiliary system…
A 2024 Lexus RX 350 H 12 volt battery is discharging leaving owners stranded. AAA must be called to jump the battery. This has happened four times, each when opening car doors to clean the vehicle. From my understanding the battery discharges within 5 minutes leaving the auxiliary system without power and the inability to start the car. Not exactly sure what is causing the battery drain but vehicle becomes unable to move, open doors or move since drive train will not allow any movement. Owners have been stranded four times waiting on help. Dealer unsure of problem but exploring electrical issues, battery issues, software issues or unknown issues.
- Unknown or other
I have tried to get Stevenson Lexus in Lakewood Colorado to replace the head rests , they have not ever had the parts to complete the recall. I have been waiting for over a year. I called Lexus headquarters in Texas and was told that there is a remedy but Stevenson Lexus has never offered that to me.
- Power train · Unknown or other
While on a long road trip on a hot day, on the interstate, the car suddenly lost speed and would not accelerate. It was like the car had shifted into neutral. I was coasting on the interstate, steadily slowing, and was forced to pull over to the shoulder. I turned the car off and waited a couple of…
While on a long road trip on a hot day, on the interstate, the car suddenly lost speed and would not accelerate. It was like the car had shifted into neutral. I was coasting on the interstate, steadily slowing, and was forced to pull over to the shoulder. I turned the car off and waited a couple of minutes then turned the car back on. No error messages were displaying at that time. About 5-10 minutes later, I pulled over for a planned stop. My husband assumed driving responsibilities when we got back into the car. Upon trying to get back on the interstate, the car would not accelerate, and multiple errors error messages appeared, including: ""System Malfunction/Visit Your Dealer," "Check Engine/Visit Your Dealer," "Drive-Start Control Malfunction/Visit Your Dealer," "Secondary Collision Brake System Malfunction/Visit Your Dealer," and "Traction Control Turned Off." He pulled into a nearby parking lot where we had to have the car towed to the dealership. It felt like the car was in neutral when this happened both times.
- Unknown or other
The sunroof exploded spontaneously while driving on major road at 65 MPH, nothing hit it and no other vehicle around. No abnormal weather conditions. No warning just a burst into air. Remaining glass fell into vehicle when I opened shade.
- Lane departure › Assist
When in cruise, the car will merge itself into the next lane if you hold the turn signal partially. If you keep holding it or fully engage the turn signal (maybe you forgot to turn off you signal, or held it too long), the car will merge through the solid white line off the road into a ditch. This happened to me once, and I noticed it trying several other times.
- Electrical system › 12v/24v/48v battery
The contact owns a 2024 Lexus RX 350H. The contact stated that while attempting to start the vehicle, several unknown warning lights illuminated. Additionally, the door latches locked independently, and the contact and wife were locked inside the vehicle for several hours. The contact eventually…
The contact owns a 2024 Lexus RX 350H. The contact stated that while attempting to start the vehicle, several unknown warning lights illuminated. Additionally, the door latches locked independently, and the contact and wife were locked inside the vehicle for several hours. The contact eventually remembered to pull the mechanical door latch and exited the vehicle. The vehicle was towed to the dealer where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 17,500.
- Electrical system › 12v/24v/48v battery · Latches/locks/linkages › Doors › Latch › Emergency mechanical release
The contact owned a 2024 Lexus RX 350H. The contact stated that while the vehicle was parked and running, it unexpectedly turned off with the electronic malfunction error message displayed. The vehicle could not able to be restarted, and the contact was unable exit the vehicle due to the failure of…
The contact owned a 2024 Lexus RX 350H. The contact stated that while the vehicle was parked and running, it unexpectedly turned off with the electronic malfunction error message displayed. The vehicle could not able to be restarted, and the contact was unable exit the vehicle due to the failure of the power locks. Roadside Assistance assisted with removing the contact from the vehicle. The vehicle was taken to the dealer, where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer and remained with the dealer. The dealer was not contacted. The vehicle was not diagnosed or repaired. The dealer attempted to return the vehicle back to the residence. The contact was concerned about the issues with the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 1,624.
- Service brakes
I was stopped at a red light with brake on, my vehicle leaped forward on its own three times, with the brake on, the force was so strong I thought someone rear-ended me. No warning lights, the acceleration was load.
- Electrical system · Electrical system › 12v/24v/48v battery
I am reporting a recurring electrical and mechanical system failure on a 2024 Lexus RX 350h Luxury. On [XXX], the vehicle suffered a total power loss that rendered the electronic door latches unresponsive to all inputs. Because the occupants were a [XXX] and a [XXX] strapped into car seats, they…
I am reporting a recurring electrical and mechanical system failure on a 2024 Lexus RX 350h Luxury. On [XXX], the vehicle suffered a total power loss that rendered the electronic door latches unresponsive to all inputs. Because the occupants were a [XXX] and a [XXX] strapped into car seats, they were physically unable to reach the interior manual overrides. Critically, the mechanical backup key also failed to unlock the vehicle from the exterior, preventing immediate rescue. This created a life-threatening entrapment scenario. The doors only responded after multiple minutes of repeated manual attempts. Once entry was gained, the vehicle would not start and the headlights began blinking rapidly, indicating a total system communication failure. I had to use jumper cables to restore power. This is the second occurrence of this catastrophic failure, documented on Repair Order [XXX] at Lexus of Westminster. The failure of both electronic and mechanical failsafes constitutes an extreme occupant safety hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Forward collision avoidance › Automatic emergency braking · Service brakes · Vehicle speed control
On Feb. 10th 2026 I was driving north I405 (Los Angeles). The car suddenly applied emergency breaks in the middle of the freeway, while there was no car in front of me, at least for 100m. I was lucky that the car behind me didn't hit me. It could be a serious multi-car collision.
- Electrical system · Unknown or other
My 2024 Lexus RX 350h experienced a catastrophic 12V battery collapse (2.00V), disabling the electronic 'e-Latch' door system and rendering interior handles non-functional for standard use. While a manual override exists, it is not intuitive for emergency egress. Additionally, the electronic…
My 2024 Lexus RX 350h experienced a catastrophic 12V battery collapse (2.00V), disabling the electronic 'e-Latch' door system and rendering interior handles non-functional for standard use. While a manual override exists, it is not intuitive for emergency egress. Additionally, the electronic parking brake and shift-by-wire systems remained physically locked, preventing the vehicle from being moved to a safe location during the power failure. I am reporting this as a failure of primary safety and fail-safe protocols. Dealer did not consider this a a problem because he said I “needed to read the manual before I ever drove the car”
- Engine · Power train
When coming from a stop, the car will not respond to the gas pedal being engaged OR it will begin to engage and then no response leaving the car rolling for a few seconds until a response is recieved and the car engages again. This has caused us to be put in harms way MANY times with oncoming…
When coming from a stop, the car will not respond to the gas pedal being engaged OR it will begin to engage and then no response leaving the car rolling for a few seconds until a response is recieved and the car engages again. This has caused us to be put in harms way MANY times with oncoming traffic when making turns or in front of oncoming traffic in intersections. The dealer states this is not a known issue however it is all over the internet that hundreds of reports of this issue have been made. The dealer states no fix since they don't "have a problem". MAJOR safety issue. We have reported this many times to Lexus now with no resolve or help from them.
- Back over prevention › Sensing system › Camera
The rear backup camera does not work when put into reverse
- Engine
When accelerating at slow speed, the engine or turbo turns off which causes the nose of the car to take a hard nose dive and then turns back on within 1 second but results in a big loud sound coming from engine/transmission. This issue almost caused on accident because it does a hard engine break…
When accelerating at slow speed, the engine or turbo turns off which causes the nose of the car to take a hard nose dive and then turns back on within 1 second but results in a big loud sound coming from engine/transmission. This issue almost caused on accident because it does a hard engine break where I was almost rear ended but from other drivers perspective, it might seem that I’m break checking them. Showed car to Lexus but they said it is normal but it not normal and should be investigated as it can cause harm to everyone involved if accident were to occur. Situation occurred 3 times this week and it is entirely random and can’t replicate at will.
- Forward collision avoidance › Automatic emergency braking
I went to reverse the car. Suddenly, the car's automatic emergency breaking system engaged. This occurred on 2 separate occasions. The first time, was in a parking lot during a sunny day. There was definitely nothing behind me, not even a person, but the camera saw a leaf or something small, and…
I went to reverse the car. Suddenly, the car's automatic emergency breaking system engaged. This occurred on 2 separate occasions. The first time, was in a parking lot during a sunny day. There was definitely nothing behind me, not even a person, but the camera saw a leaf or something small, and engaged the automatic emergency brake. The second time, it was raining in the evening, the sky was dark. I went to reverse (to complete a u-turn in an empty lot). Suddenly the automatic emergency braking engaged. In both instances, if I was reversing (as part of a u-turn on a busy street, this would have been very dangerous. Please investigate this. It was very scary.
- Electrical system
The car started showing multiple error messages on the dash and then shut off while in operation, it would not restart without a service call and battery boost. This has happened multiple times. Online research shows this is a common issue with the hybrid models - the 12v battery doesn't get…
The car started showing multiple error messages on the dash and then shut off while in operation, it would not restart without a service call and battery boost. This has happened multiple times. Online research shows this is a common issue with the hybrid models - the 12v battery doesn't get adequately charged, voltage drops and car ceases to work - even while mid drive on the road, this is extremely scary and dangerous.
- Electrical system
Battery has "sulfated" twice in 15 months of ownership. Lexus/dealer have replaced battery two times. Considered safety issue since battery could "die" at any time. Could be locked out of car with infant inside or if battery dies while driving, car could become immobile.
- Electrical system
The contact owns a 2024 Lexus RX. The contact stated that while idle at a red stoplight, the entire vehicle began to violently jerk back and forth. No warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a software malfunction, and the failure was…
The contact owns a 2024 Lexus RX. The contact stated that while idle at a red stoplight, the entire vehicle began to violently jerk back and forth. No warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a software malfunction, and the failure was replicated. The vehicle was repaired. Medical attention was sought for severe depression, anxiety, PTSD, memory loss, concussion, head, neck, and back injuries. No police report was filed. In addition, the contact stated that after the injuries, she was no longer able to work or drive. The manufacturer was made aware of the failure. The failure mileage was approximately 22,790.
- Structure › Body · Unknown or other
The moonroof spontaneously shattered while driving on the freeway at night. This limit the speed to less than 20 mph since the moonroof continued to shatter at a higher speed.
- Electrical system
The contact owns a 2024 Lexus RX350H. The contact stated while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that the doors failed to unlatch, and the key fob failed to function as intended. The vehicle was not diagnosed or repaired by an independent…
The contact owns a 2024 Lexus RX350H. The contact stated while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that the doors failed to unlatch, and the key fob failed to function as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the failure had occurred while the contact and her husband were occupying the vehicle. The contact stated that luckily the weather was not cold, or a baby was not in the vehicle during the failure. AAA was contacted and provided a jumpstart to the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 16,342.
- Service brakes · Steering
Heard clicking noise coming from steering wheel. Car shimmied when breaking off of freeway. Newish car, only 20,611 miles. Took into dealership before anything went awry. Dealership said never heard of the steering problem before. Turned out it was a tie rod going bad and repair was covered by warranty. Break issue was also covered by warranty.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011637After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In several cases, the cause of the ECU damage was improper jump starting. Further investigation found that ECU damage may occur if the negative (ground) cable clamps are attached on or around the engine ECU or mounting bracket. To prevent this condition from occurring, it is recommended that the jumper cables be attached as described in the owners manual.
- 11010365The table below describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available.
- 11010364SECOND KEY DELIVERY PROGRAM 23LJ01 Multiple Models and Model Years Second Key Delivery Program Frequently Asked Questions
- 11010363The supply of Smart Keys available for Lexus vehicles has been temporarily limited to one (1) on select models since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart Key and a second mechanical key.
- 11010362The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
- 11010352Some 2021 2024 model year ES 250, ES 300h, ES 350, RX 350, RX 350h, RX 500h, UX 200, and UX 250h vehicles may exhibit a high-pitched noise coming from the front HVAC blower motor while operating the air conditioner or heater. This condition does not affect the operation of the vehicle, however, a heater cover has been developed to help reduce or potentially eliminate the noise.
- 11010337Technical instructions for special service campaign 24lc03 malfunction indicator lamp (mil) IS on with dtc p05ce00 software update certain 2023-2024 NX 350 vehicles certain 2023-2024 rx350 vehicles certain 2024 tx 350 vehicles
- 11010325Some 2023 model year ES 250, ES 300h, ES 350, and UX 250h vehicles with DCM firmware version earlier than LG-N210ee9999-09 may exhibit a condition in which the vehicle customize settings menu is unavailable in the head unit after connecting to Techstream. Some 2023 model year ES 250, ES 350, LS 500, LS 500h, RX 350, RX 350h, RX 500h, and RZ 450e vehicles, and 2023 2024 model year ES 300h and UX 250h vehicles with DCM firmware versions earlier than LG-N210jj3333-09, LG-N210nn1212-09, LG-N310kk4646-0I, LG-N310ll4A4A-0I, LG-N310mm8A8A-0I, LG-N310nnBLBM-0I, or LG-N310oo1B1B-0I may exhibit a condition in which remote services are inoperative. Some 2023 model year ES 250, ES 350, LS 500, LS 500h, and RZ 450e vehicles, 2023 2024 model year RX 350, RX 350h, RX 450h+, and RX 500h vehicles, 2024 model year GX 550, LC 500c, and UX 250h vehicles; and 2023 2025 model year ES 300h vehicles with DCM firmware versions earlier than LG-N210qq####-##, or LG-N310qq####-##, may exhibit a condition in which Apple Music or Amazon Music streaming and/or remote services are inoperative. A DCM firmware update is now available.
- 11010099Some 2023 2024 RX 350, RX 350h, and 2024 TX 350 vehicles may exhibit a rotational clicking noise from one or both front drive shaft assemblies when accelerating while making turns. This condition may occur without a grease leak present on the front drive shaft assemblies. An updated front drive shaft assembly is available to resolve this condition.
- 11010085The Engine Control Computer software has a programing error which can cause the exhaust variable valve timing (VVT) locking pin to temporarily get stuck. When this happens, an engine malfunction indicator lamp (MIL) can appear on the dashboard as well as diagnostic trouble code (DTC), P05CE00 to be set.
- 11010084SPECIAL SERVICE CAMPAIGN 24LC03 Frequently Asked Questions
- 11010079Technical instructions for special service campaign 24lc03 malfunction indicator lamp (mil) IS on with dtc p05ce00 software update certain 2023-2024 NX 350 vehicles certain 2023-2024 rx350 vehicles certain 2024 tx 350 vehicles
- 11010078The Engine Control Computer software has a programing error which can cause the exhaust variable valve timing (VVT) locking pin to temporarily get stuck. When this happens, an engine malfunction indicator lamp (MIL) can appear on the dashboard as well as diagnostic trouble code (DTC), P05CE00 to be set.
- 11010077The Engine Control Computer software has a programing error which can cause the exhaust variable valve timing (VVT) locking pin to temporarily get stuck. When this happens, an engine malfunction indicator lamp (MIL) can appear on the dashboard as well as diagnostic trouble code (DTC), P05CE00 to be set.
- 11010070The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available.
- 11010069The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
- 11007456Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11006162Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11005185Second Key Delivery Program Frequently Asked Questions
- 11005184The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available.
- 11005178A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following: User Profile configuration and display. Cloud Navigation and Intelligent Voice Assistant. Mobile device connectivity. On-screen display and system settings/configuration. Security enhancements. A head unit software update is now available for 2022 LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (earlier than version 1040). This software update includes the following improvements: Cloud navigation. Intelligent assistant voice recognition. Showing and controlling explicit audio content. User interface. Bluetooth. Bug fixes. This software update removes the following feature: Hybrid radio. A head unit software update is now available for 2023 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1040 or earlier). This software update provides improved performance and capability for the following: User Profile. Over-the-air (OTA) notifications. Ability to search during a call. Bug fixes settings/configuration. Security enhancements. A head unit software update is now available for 2022 2023 model year LX 600 vehicles; 2023 2024 model year RX 350, RX 350h, RX 450h+, and RX 500h vehicles; 2022 2024 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles; 2023 model RZ 450e vehicles equipped with Lexus Multimedia (earlier than version 2050). This software update includes the following improvements: User interface design. Intelligent assistant. Navigation lane guidance. Phone book search. Bug fixes. A head unit software update is now available for 2022 2024 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles; 2023 2024 model year RX 350, RX 350h, RX 450h+, RX 500h, and RZ 450e vehicles; 2024 model year TX 350, TX 500h, and TX 550h+ vehicles equipped with Lexus Multimedia (earlier than version 2170). This software update includes the following improvements: User Profile. User interface. Cloud navigation. Intelligent assistant voice recognition. Bug fixes.
- 11005121Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11005101Second Key Delivery Program Frequently Asked Questions
- 11005100The supply of Smart Keys available for Lexus vehicles has been temporarily limited to one (1) on select models since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart Key and a second mechanical key.
- 11005095The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available.
- 11005085Some 2023 2024 model year RX 350, RX 350h, and RX 500h and 2024 model year RX 450h+ vehicles may exhibit a condition where the instrument panel garnish trim located above the glove box becomes loose/detached from the instrument panel dashboard. This condition is more prevalent in warmer/rough terrain regions due to inadequate retention of the garnish clips.
- 11005080Some 2023 2024 model year RX 500h and 2024 model year TX 500h vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P279762 (Electromagnetic Oil Pump Component Internal Failure) present. The Transmission Control Module (TCM) logic has been modified to reduce the possibility of this condition
- 11005063Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11005043Second Key Delivery Program Frequently Asked Questions
- 11005042The supply of Smart Keys available for Lexus vehicles has been temporarily limited to one (1) on select models since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart Key and a second mechanical key.
- 11005037The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated over time as more details become available.
- 11005027Some 2023 2024 model year RX 350, RX 350h, and RX 500h and 2024 model year RX 450h+ vehicles may exhibit a condition where the instrument panel garnish trim located above the glove box becomes loose/detached from the instrument panel dashboard. This condition is more prevalent in warmer/rough terrain regions due to inadequate retention of the garnish clips.
- 11005022Some 2023 2024 model year RX 500h and 2024 model year TX 500h vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P279762 (Electromagnetic Oil Pump Component Internal Failure) present. The Transmission Control Module (TCM) logic has been modified to reduce the possibility of this condition
- 11003652When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations. 1. Refer to the TAS 21MM Diagnostics Pre-Call Worksheet (PCW) on the TAS case creation page. The following steps will provide some answers for the PCW. 2. Start with the vehicle running outside for 5-10 minutes in an area with no overhead obstructions. a. Enter the radio Service Menu (diagnostic mode) using Techstream or GTS+, or the manual swiping method as outlined in the Repair Manual. b. Once the Service Menu is shown, the Function Check/Setting, and Product information buttons will be used. 3. Select the Product Information button to display radio and DCM registration details. 4. Accurate GNSS Date and Time is needed for the QR code to work. From the Service Menu select Function Check/Setting > System Sensors Check to display GNSS details.
- 11003650To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11003648The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete
- 11003643Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003642Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. The entire bulletin has been updated.
- 11003641Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
- 11003639Some 2022 2024 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration software is required. A new Configure column has been added to the GTS+ Health Check Results screen to show when configuration software is available for a specific ECU. REVISION NOTICE April 18, 2024 Rev1: Applicability has been updated to include 2024 model year GX 550, LX 600, NX 250, NX 350, NX 350h, NX 450h+, RX 350, RX 350h, RX 450h+, RX 500h, RZ 300e, RZ 450e, TX 350, TX 500h, and TX 550h+ vehicles. The Introduction section has been updated. The Operation Procedure section has been removed. The Standard ECU Configuration Procedure and ECU Configuration Value Writing Procedure sections have been added.
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