2008 Mazda CX-9
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › CX-9 › 2008
These records cover every 2008 Mazda CX-9. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2008 Mazda CX-9. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.
Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A."…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Risk and remedy
Risk
Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.
Thule, inc. IS recalling 2,323 owner-installed roof-mounted fit kits, models 3068 and 3069, manufactured between january 1, 2008 and february 28, 2009 that are used with thule podium foot packs, models 460 and 460R. these fit kits were sold as aftermarket equipment for use on the vehicles listed above. the bolt(s) used to secure the foot to the vehicle…
Risk and remedy
Risk
This may result in the bolt(s) snapping off during use or without a load. the unsecured rack and load can then come loose while driving creating a potential road hazard, possibly resulting in a vehicle crash.
Remedy
Thule will mail a retro fit kit along with repair instructions to owners free of charge. the safety recall IS expected to begin on or before april 13, 2009. owners may contact thule toll-free at 1-800-238-2388.
Mazda IS recalling 30,600 my 2007-2009 CX9 vehicles equipped with power adjustable seat with position memory function. the seat harness routed underneath the seat cushion may interfere with the front cover bracket which IS attached on the front side of the seat cushion. due to this the covering of the seat harness may be damaged, the core wire of the…
Risk and remedy
Risk
Drivers will experience certain functions that are uncontrollable which will cause serious difficulties in driving increasing the risk of a crash.
Remedy
Dealers will inspect the seat harness and fasten the seat frame with a cable tie. the harness covering will be repair free of charge. the recall IS expected to begin on or before march 16, 2009. owners may contact mazda at 1-800-222-5500.
Owner complaints
172 complaints10 involved a crash5 injuries
What owners report most
Latest complaints
- Service brakes
While driving the vehicle the brakes became hard to depress and a hissing came from my steering column, the car would not stop or respond to stop. I had to downshift to Neutral to get the speed slow enough to stop - and had passed through an intersection while in failure. I had also had symptoms…
While driving the vehicle the brakes became hard to depress and a hissing came from my steering column, the car would not stop or respond to stop. I had to downshift to Neutral to get the speed slow enough to stop - and had passed through an intersection while in failure. I had also had symptoms I did not know at the time may be related which was at a stop at dunkins or a drive through at a stopped position - where the car would run rough the last few weeks. I thought the rough idle was gas related. I can no longer drive the vehicle and am told this is brake booster/pump issue / that other of the same parts in fords and other manufacturers are now extending customer sat programs like 13N02 because of faulty parts in the brake booster. the vehicle can be towed or seen for this problem. The vehicle has no existing coverage of the faulty brake booster. This is a car insured for my son [XXX][ to drive and It is a safety risk that this went while driving, i'm happy it was myself driving that day. Problem has been confirmed as a brake booster pump/booster failure by a service professional. No warning lights - just not able to stop the car when stepping on the brake. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Wheels
It acting like it doesn’t want to hold air. I have to air up my wheels every morning. It’s only the back wheels.
- Power train · Steering · Suspension
Once you get to 70mph it starts shaking like if a the wheels will fall off.
- Suspension
In 2017 had my front control arms replaced after the driver side CV arm came off of the axle due to a recall. 5 years later (about 30k miles) the same exact situation happened now with the passenger side making a left turn. Thankfully both times I didn’t cause an accident but came close due to…
In 2017 had my front control arms replaced after the driver side CV arm came off of the axle due to a recall. 5 years later (about 30k miles) the same exact situation happened now with the passenger side making a left turn. Thankfully both times I didn’t cause an accident but came close due to the wheel coming off of the axle. Brought to dealership, they had to get approval from corporate for the repair. Got a call 6 days later saying corporate denied the goodwill repair due to being “normal wear and tear” and they told me to call corporate. Just called corporate and they say that the dealership makes that decision. I shouldn’t have to pay for something that was recalled, repaired, and happened again 100% in the same fashion. Normal wear and tear on a CV arm is not 20-30k miles.
- Service brakes, hydraulic
The contact owns a 2008 Mazda CX-9. The contact stated while driving approximately 30 MPH, he noticed that the brakes felt loose and the braking distance had become extended while attempting to stop the vehicle. The contact stated that he heard a hissing sound while depressing the brake pedal. The…
The contact owns a 2008 Mazda CX-9. The contact stated while driving approximately 30 MPH, he noticed that the brakes felt loose and the braking distance had become extended while attempting to stop the vehicle. The contact stated that he heard a hissing sound while depressing the brake pedal. The contact stated no warning light was illuminated. The contact stated that the brakes failed completely while attempting to stop for a traffic signal and the vehicle rolled into the intersection. The contact had taken the vehicle to a local dealer, where it was diagnosed that the brake booster was malfunctionin,g and needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 115,000.
- Equipment › Appliance › Air conditioner · Unknown or other
To whom it concern. Leaking water in my passenger seat, at the beginning we though that was the blower motor, we change it, but then got wet again and it went bad again, but I found out that was a malfunction factory the problem with the air conditioning compressor. I took my car to 3 different…
To whom it concern. Leaking water in my passenger seat, at the beginning we though that was the blower motor, we change it, but then got wet again and it went bad again, but I found out that was a malfunction factory the problem with the air conditioning compressor. I took my car to 3 different shops, where the first two, drained my A/C I give up because I was paying money for nothing. I took the car to Mazda dealer, They told me that my car have a malfunction Factory and was about the a/c system. I talk to Mazda and ask them to replace it, because this was a factory problem. They refuse to do it. I found a recall for Mazda cx5 with the same problem but not my car that is Mazda cx9. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Engine · Power train · Suspension
Knock or hard shift in park as well as in reverse keeps burning oil had everything flushed replaced all fluids valve cover gaskets spark plugs etc
- Electrical system · Lane departure › Blind spot detection · Service brakes
Sometimes the blind signal works sometimes it doesn't sometimes it blinks on the screen and when switching lanes, brakes keeps going out ball joint keeps popping hard shift or knock in reverse and when placed in park had repair done several times. Dvd wires keeps going out/shortage m. Sometimes seat belt blinker work and sometimes it doesn't
- Air bags
TL* the contact owned a 2008 mazda CX-9. The contact stated while driving at 45 mph, the contact saw a raccoon and veered off the road causing the contact to hit a tree. The air bags deployed with extreme force causing the contact to have a migraine. A police report was filed. The contact sustained…
TL* the contact owned a 2008 mazda CX-9. The contact stated while driving at 45 mph, the contact saw a raccoon and veered off the road causing the contact to hit a tree. The air bags deployed with extreme force causing the contact to have a migraine. A police report was filed. The contact sustained a chest contusion and received medical attention. The vehicle was not drivable and was towed to a junkyard. The vehicle was not diagnosed or repaired. The contact was relating the failure to nhtsa campaign number: 20v035000 (air bags). Oak lawn mazda (6750 w 95TH st, oak lawn, il 60453) was contacted and informed the contact that the recall was already performed prior to the contact owning the vehicle and that they could not further assist. The manufacturer had been informed of failure and informed the contact that they could not assist. The failure mileage was 93,000.
- Service brakes · Steering · Suspension
My control arms bearings and joints are rusted and the dealership says they aren't covered they were fixed 5 years ago and they are definitely separated and hazardous
- Steering · Suspension · Wheels
Lost control brakes failing and steering and wheel LC about to fall off dealerships saying recall was completed but it's definitely not
- Power train
Known issue of transfer case mechanical failure in all CX-9 models from 2007-2015. Transfer case IS too close to exhaust causing the oil to dry up. Transfer case explodes causing the vehicle to lock up while driving. Known issue that has cause many accidents.
- Service brakes
I was driving and all of a sudden I lost the pressure on my brake and my car wont stop. I had to depressed the brake so hard. Then I started hearing a hissing noise while stepping on the brake.
- Power train
I noticed in the last almost year a strange vibration in the SUV when I turn, as time went on it got louder. I had couple other parts replaced throughout this time thinking that was the issue. I than find out recently it was the read repeller shaft and another part which connects to the engine also part of the drive shaft. Noise occurs with driving I noticed after searching it IS common with this SUV
- Power train
When driving vehicle a severe shuddering vibration and loud noise emanated from front end of vehicle, as if front axel was going to fall off. happened three times so far. once to my wife, once to me, and once to the mechanic. Very frightening each time, causing drivers to pull over and turn off…
When driving vehicle a severe shuddering vibration and loud noise emanated from front end of vehicle, as if front axel was going to fall off. happened three times so far. once to my wife, once to me, and once to the mechanic. Very frightening each time, causing drivers to pull over and turn off vehicle. then vehicle drives ok for a while. happened while driving straight forward. mechanic states it IS a failed power transfer unit. mechanic's research indicated it IS a big problem in mazda CX-9 vehicles, and a class action lawsuit was filed and resulted in a settlement. as far as I can tell that settlement does not cover my vehicle year (2008), and IS limited to vehicles manufactured after 2010, and which meet certain specifications. mechanic estimates repair will run in the $1100-$1500 range. wondering if I have any recourse with regard to this problem and the fact that it seems a manufacturing defect rather then normal wear and tear. *tr
- Air bags · Electrical system
TL* the contact owns a 2008 mazda CX-9. The contact received nhtsa campaign number 17v457000 (air bags). The contact stated that the air bag warning light was illuminated. Additionally, the battery became inoperable. The vehicle was taken to an independent mechanic where the battery was replaced.…
TL* the contact owns a 2008 mazda CX-9. The contact received nhtsa campaign number 17v457000 (air bags). The contact stated that the air bag warning light was illuminated. Additionally, the battery became inoperable. The vehicle was taken to an independent mechanic where the battery was replaced. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer greiner ford of casper 3333 cy ave, casper, wy 82604 (307) 462-4090 who stated that the remedy parts were not available. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 145,000. Parts distribution disconnect.
- Suspension
When I brought the car within 30 days the axle broke they fixed it but I haven't had the car for 4 months and now the transfer case IS cracked they want me to pay 800 dollars to fix it but I did nothing wrong he hasn't fixed my key after he said he will he stated after the axle was fixed that he…
When I brought the car within 30 days the axle broke they fixed it but I haven't had the car for 4 months and now the transfer case IS cracked they want me to pay 800 dollars to fix it but I did nothing wrong he hasn't fixed my key after he said he will he stated after the axle was fixed that he needed to add transmission fluid which he did not ever add and now my transfer case IS broke I was driving and heard a large boom I thought the axle broke again and the 4WD light came on so I was able to drive it back and now they telling me it's my fault that it happened I didn't do anything but drive the car I brought the car september 5TH 2019 I had to take the car back because the seat wouldn't work the axle broke now the other issue
- Engine · Steering · Visibility/wiper
Mazda CX-9 problem 130,000 miles-on november 25TH, as I was dropping my children to their schools, the defrost suddenly stops working. I try to turn the fan/heater all the way, but to no avail. I had to use a towel to wipe the windshield. As I pulled into a curved side, the engine turns off, I…
Mazda CX-9 problem 130,000 miles-on november 25TH, as I was dropping my children to their schools, the defrost suddenly stops working. I try to turn the fan/heater all the way, but to no avail. I had to use a towel to wipe the windshield. As I pulled into a curved side, the engine turns off, I turned the ignition key to off, then starts the engine again, and the engine light comes on. I pulled out and drove about six hundred feet and parked. I call a mechanic and I drove it again for a mile to the shop. He opens up the hood and pour in some coolant and all the coolant were on the floor. He immediately told me that coolant leaks and oil IS probably mixed and causes the engine failure. He told me I had to change the engine, because fixing it will cost me over ten grand. I drove it home, then the following morning, I took to a different shop, they did the diagnosis and relate the same story that check codes showed three codes: p0016, crank position sensor correlation bank one sensor a. 1285 cylinder head over temperature, 1299 cylinder head temp protection. the codes indicate an overheat scenario that resulted in engine shut down. They check oil and found milky substance instead of oil. Pressure check for coolant leak pushed milky oil out of dipstick tube. Head gasket has failed due to overheating and the coolant has contaminated the engine oil. Their recommendation IS to replace the engine, assembly and flush cooling system. Their total estimate IS $10,900. I can't afford to pay for this service repair. I cannot even spend that much of money on another car. We bought this car thinking that it will take us for some time before we'll need another car. I contacted mazda customer experience, and their response was, "wish there were never part failures", now, I'm stuck. So this IS my story!!! Safety issues: sudden engine shut off, defrost malfunction and steering wheel.
- Electrical system · Power train · Unknown or other
When accelerating after driving for a few minutes maybe 10-15 after the vehicle has had time to warm up, as I am applying pressure to the gas pedal and it IS shifting into gears (usually into gears 3,4, & 5) the vehicle IS showing that it IS into the next gear but you feel it shift after the fact…
When accelerating after driving for a few minutes maybe 10-15 after the vehicle has had time to warm up, as I am applying pressure to the gas pedal and it IS shifting into gears (usually into gears 3,4, & 5) the vehicle IS showing that it IS into the next gear but you feel it shift after the fact so it IS delayed and as accelerating it feels as though it IS lagging and trying to shift but can't fully right away. I am only submitting this complaint because I know a couple others with this make of vehicle but different years and they stated they have the same issue with their vehicle as well
- Electrical system · Unknown or other
One day, my keyless don stopped working. The next day the door kept locking while I was driving almost every time I turned the steering wheel. Then the drivers door wouldn't unlock, when I manually unlocked the door it was hard to do. I luckily had the windows rolled down, got out the vehicle and…
One day, my keyless don stopped working. The next day the door kept locking while I was driving almost every time I turned the steering wheel. Then the drivers door wouldn't unlock, when I manually unlocked the door it was hard to do. I luckily had the windows rolled down, got out the vehicle and as soon as I shut the door I hear the door lock and my two year old was in the backseat! Again luckily I had the windows rolled down otherwise she might've been stuck! Then the alarm kept going off and wouldn't turn off until I unhooked the battery. Imagine my frustration. I brought the car to a mazda dealership who said it was the door latch/actuator. Upon paying heftily when I picked up my car, the clicking of the door locks had stopped but the unlock button still wouldn't work and the alarm was once again going off! Now the car IS still at the mazda dealership and had its bcm/bcu replaced for a supposed 'fix', I'm suppose to pick it up tomorrow. So I guess we'll see. The apparent problem from all of this? My CX9 has a sunroof, which mazda knows these vehicles don't drain properly which causes water to go to the bcm shorting it out! This IS inexcusable and could very well cost someone's child their life because of the doors constant locking and unable to unlock sometimes manually. The dealership has seen it on more than one occasion and mazda company has even admitted this fault! So why IS there no recall?!
- Power train
Car make weird vibration noise in the back end . Went to different mechanics and it's a transfer case and driveshaft issue. . Looks the problem IS in design. Mazda recalled the transfer case from 2010 model and later but not before. Since the same part IS used in earlier models requesting recall on…
Car make weird vibration noise in the back end . Went to different mechanics and it's a transfer case and driveshaft issue. . Looks the problem IS in design. Mazda recalled the transfer case from 2010 model and later but not before. Since the same part IS used in earlier models requesting recall on earlier models too. I went to 4 different transmission shops and everyone told me that each and every mazda CX-9 comes to them has same issue. Called dealership and they said the extended warranty IS after 2010. They have same parts and I or other owners can't afford the repair and it's a manufacturing fault. Looking forward to get help from nhtsa
- Service brakes
O was operating the vehicle and the brakes became spongy and failed to stop the vehicle unless I increased the effort to depress the brake pedal down. Foot has slipped on occasion causing my ankle to be struck on the pedal. I now down shift gears to slow the vehicle to assist in stopping while…
O was operating the vehicle and the brakes became spongy and failed to stop the vehicle unless I increased the effort to depress the brake pedal down. Foot has slipped on occasion causing my ankle to be struck on the pedal. I now down shift gears to slow the vehicle to assist in stopping while keeping even further back from vehicles in front of me. Currently, no recalls are out specifically for my vin but the year make and model are consistent with the current recalls out for bad master brake cylinder and brake booster. Both of which have failed in my vehicle. I have contacted the gaithersburg md mazda dealership and they insist the vehicle IS not recalled and are suggesting I pay out of pocket for a known recall on these vehicles. Any assistance would be greatly appropriated. Thank you
- Air bags
Takata recall - I'm advised that air bags had to change because are defects, all.
- Wheels
Tire sensor failure has twice now caused blow out of tires while driving, luckily no injury since going at low speed in neighborhood. Also keep having issues with loosing tire pressure. Now I see this IS a known problem with this vehicle make model and year
- Electrical system · Electronic stability control (esc) · Suspension
We bought our car on a dealer in mesa, it was stationary. After we bought it we noticed locks moving on their own windows rolling down so did the moon roof. When we turn off the engine the a/c turns on even though the car IS turned off. The car locks itself leaving us outside. We had problems with the tires they keep loosing up making the car vibrate and making sounds like banging on the tires
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Lower ball joint separation
In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow water to enter the…
In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow water to enter the front suspension ball joint fitting during use which may result in premature ball joint wear and a progressively looser joint.In January 2014, Mazda implemented redesigned lower control arms in production vehicles to improve the durability of the lower ball joints.The redesign involved changing the shape of the top surface of the ball joint boot cover and adding a suspension plate to the undersurface of the knuckle.Mazda's recall will replace the defect lower control arms with the redesigned parts.ODI's analysis of information collected during PE15-022 identified a total of 62 ball joint separation incidents, including 34 identified in ODI complaints and 31 identified in Mazda complaints and field reports (3 of the Mazda records involve vehicles/incidents that were also reported to ODI).When Mazda's design change was implemented, most of the field experience related to lower ball joints involved complaints of noise and premature wear-out.Only 1 of the ODI and 6 of the additional Mazda separation complaints identified in ODI's analysis were reported prior to January 2014.Significant increases in the number and trend in separation complaints were observed in 2015, when 30 of the ODI complaints and 16 of the additional Mazda complaints were reported.The report trend appears to be accelerating, with 29 of the reports received after ODI opened PE15-022 on June 9, 2015.There has been one crash reported to ODI related to the alleged defect (VOQ 10746510). This investigation is closed based on Mazda's recall.The 34 VOQs associated with this investigation are: 10747358, 10746510, 10744897, 10743509, 10736229, 10735938, 10734763, 10734302, 10734290, 10733813, 10732578, 10732217, 10732154, 10731850, 10730736, 10730280, 10730143, 10730114, 10726622, 10726480 10726448, 10726168, 10725839, 10725567, 10725488, 10725427, 10725390, 10717510, 10714469, 10695142, 10668978, 10648429, 10640541, 10546535
- Brake master cylinder leak
The Office of Defects Investigation (ODI) opened PE11-026 to investigate possible brake performance loss due to brake fluid leaking from the master cylinder into the brake booster in model year (MY) 2008 Mazda CX-9 vehicles.In response to ODI's information request letter, Mazda identified a problem with the…
The Office of Defects Investigation (ODI) opened PE11-026 to investigate possible brake performance loss due to brake fluid leaking from the master cylinder into the brake booster in model year (MY) 2008 Mazda CX-9 vehicles.In response to ODI's information request letter, Mazda identified a problem with the manufacturing process for the master cylinder primary plunger that could result in inappropriate surface finish.ODI's analysis of complaints and field reports determined that the problem was isolated to several months late in the production of the MY 2008 CX-9 vehicles.Mazda indicated that changes to the plunger machining and inspection processes were incorporated late in MY 2008 vehicle production (June 25, 2008).There are no confirmed failures related to the condition in subsequent production.The subject master cylinder was used by Mazda in MY 2007 through MY 2011 CX-9 vehicles (approximately 132,000 vehicles) with no other significant problems related to master cylinder leakage.ODI's analysis identified a total of 248 complaints and field reports potentially related to the subject condition in MY 2008 CX-9 vehicles.The majority of the records reported that brake malfunction indicator lamp (MIL) illumination was the only symptom of a problem, with only 4% (9 reports) alleging any symptoms related to brake pedal feel or effectiveness.ODI identified no crash claims related to the alleged defect.In addition, analysis of this data showed a declining trend with 90 percent of the incidents reported before January 2011.Based on the extremely slow leak rate associated with the alleged defect, the declining failure trend and the low probability that the condition would affect brake performance, this investigation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10442322, 10419837, 10449109
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10244679If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10244671Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10243569Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240496Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10237216If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10232299Speedometer replacement procedure
- 10226924If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay/ Android Auto will not connect) 6. Over-sized wheels/tires (incorrect GPS location)
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10225724Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213430Excessive condensation or water within the headlamp assembly caustion
- 10213427HandsFree bluetooth module and/or text messaging troubleshooting procedure
- 10213421Condensation/Fog in front and rear combination lights
- 10213417Passenger fAirbag deactivation (PAD) indicator light illumination
- 10213336Engine Coolant Leak from lower radiator hose Some vehicles may exhibit an engine coolant leak (A) between the lower radiator hose (B) and the thermostat housing
- 10213333Battery test procedure requirements using the GR81291
- 10213329Engine Start /Stop Procedure with room fuse removed
- 10213326Mazda guidelines for factory scheduled maintenance
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208567Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
- 10206000Remote Start Causes HVAC1 or IGN1 Fuse to Blow - Install Load Reduction Relay Service Harness: TSB 01-046/08 - 2007-2008 CX-7, 2007-2008 CX-9 - REMOTE START CAUSES HVAC1 OR IGN1 FUSE TO BLOW - INSTALL LOAD REDUCTION RELAY SERVICE HARNESS is no longer valid.
- 10205994Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10202696Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
- 10202695Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.
- 10201777Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.
- 10200933This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200527This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
- 10198691Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10198689Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
Every Mazda CX-9 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.