2017 Mazda CX-9

Owner complaints

What owners report most

1. Engine43
2. Unknown or other9
3. Fuel/propulsion system6
4. Suspension4
5. Power train4
6. Wheels2
7. Electrical system2
8. Steering2
9. Forward collision avoidance2
10. Seats1

Latest complaints

• Jun 11, 2026MS
  Engine

  this is covered under csp11. the problem is my car is a 2017 and they only allow a warranty up to 120,000 miles mine is at 158000 and they will not fix the problem now even thought we just started having problems.

• Jun 5, 2026NC
  Fuel/propulsion system

  Engine running rough. Check Engine Light illumination. Difficulty starting or a no-start condition. Noticeable loss of power during acceleration Check engine light P0192

• Dec 11, 2025MA
  Steering

  The car was jump start due to a bad battery it cold and the light was left on. Right after the jump start a check engine light can on. When I put the vehicle in drive to turn the steering wheel it violently snapped bad and broken one of my finger nail. I tried aging in disbelief it happened aging this shouldn't be happening it could've broke my fingers.

• Sep 22, 2025UT
  Engine
  I took our vehicle into Mazda due to a coolant leak that could not be located. It had my wife stranded due to the vehicle overheating. Everything lined up with CSP11. The dealership is now stating that the vehicle has a blown gasket and needs an engine replacement. This is the issue covered by…

  I took our vehicle into Mazda due to a coolant leak that could not be located. It had my wife stranded due to the vehicle overheating. Everything lined up with CSP11. The dealership is now stating that the vehicle has a blown gasket and needs an engine replacement. This is the issue covered by CSP11 except that the crack is in the wrong location. They haven't found the Crack but are denying the warranty due to the covered location not being the source. The vehicle only has 93000 miles on it.

• Jul 18, 2025CA
  Back over prevention › Sensing system › Camera

  My infotainment screen goes black 10-12 times a year, and therefore I lose access to my backup cameras. I have to turn the car off, and then back on, in order for the screen to function again. This has been happening for the full 8 years I have owned the car. I also have video of this happening, but the file is too large to attach so including photo only.

• Mar 26, 2025PA
  Engine · Power train · Steering
  I was driving the vehicle on the highway when the vehicle started to overheat, lights started blinking, the car was smoking, losing power and acceleration. This car has a recall on the cyclindwr head which when cracks causing the car to loose coolant and oil. If it cracks while you’re driving…

  I was driving the vehicle on the highway when the vehicle started to overheat, lights started blinking, the car was smoking, losing power and acceleration. This car has a recall on the cyclindwr head which when cracks causing the car to loose coolant and oil. If it cracks while you’re driving especially on the highway the car will immediately loose coolant and oil thus causing a very dangerous driving condition. There was no indicator prior to the failure that there was anything wrong with the car. No check engine lights, no coolant lights nothing. Prior to this happening I smelled coolant in the car cabin , took it to my mechanic who tested the coolant system and found no leak. At the time he was unaware of the known issue these cars have with the cylinder head. The problem has been confirmed by Mazda and they notified me within the month of March of the problem and the extended warranty to replace the known manufacturer defect cylinder head. The Mazda dealer now has my car and acknowledges the cracked cylinder head caused the problem but said because I didn’t immediately stop on the highway and kept driving until I got to a safe location I was negligent and are refusing to fix the car which now has a blown engine, etc. it is available for inspection now at the Mazda dealer. My safety was put at risk because I could have died on the highway if the car completely stopped working, it was dangerous driving it when it first started happening because it started out of nowhere the car was fine I was driving 50+ mph and it started smoking, overheating etc. I could have also killed someone else. It is a disgrace that not only they won’t fix my car they want to say they won’t because I’m negligent? I drive my kids to and from school everyday do you think I’m going to risk their safety in an unsafe car? They should not only fix the car but compensate me for putting mine and my children’s lives at risk. A complete disgrace.

• Jan 16, 2025IL
  Engine · Unknown or other

  Vehicle experienced coolant leak also oil leak from rear of engine. Broken cylinder head due to turbo too close to head

• Dec 30, 2024PR
  Power train

  Coolant leak cylinder head. It was running and i could smell coolant on the minifalda and it shout down.

• Sep 11, 2024OH
  Engine
  My 2017 Mazda CX9 Signature Edition started leaking coolant from the engine near the firewall. I had a Mazda dealer investigate. They tell me the cylinder head is cracked and the entire engine needs replaced. This appears to be a common problem due to a design flaw and there is a Mazda service…

  My 2017 Mazda CX9 Signature Edition started leaking coolant from the engine near the firewall. I had a Mazda dealer investigate. They tell me the cylinder head is cracked and the entire engine needs replaced. This appears to be a common problem due to a design flaw and there is a Mazda service bulletin on it. I have found talk of a class action suit online because Mazda is not standing behind their product. I only have 88k miles on this car

• Aug 30, 2024AZ
  Engine

  My 2017 Mazda Cx9 was stalling and jerking while driving almost causing an accident but glad I was able to drive it home without causing an accident. Took the car to the dealership and was advised that it needs a new engine due to coolant leak. The coolant was going inside the vehicle.

• Aug 29, 2024MO
  Engine

  The 2.5l turbo engine mounts are not manufactured strong enough to handle daily driving and torque under the weight of the turbo. This causing cracks in the block/head resulting in coolant leak, over heating, and full engine replacement.

• Jul 21, 2024NY
  Fuel/propulsion system
  This is the second time my car mazda -2017 had problem with fuel pump. I only saw recall for 2019 Mazda CX-9 in internet. Before the fuel pump fail, I smelled gas inside the car which I was told my mechanic later from the shop where I bought my car for immediate diagnose was considered dangerous.…

  This is the second time my car mazda -2017 had problem with fuel pump. I only saw recall for 2019 Mazda CX-9 in internet. Before the fuel pump fail, I smelled gas inside the car which I was told my mechanic later from the shop where I bought my car for immediate diagnose was considered dangerous. The first time happened 2 years ago when we were on the trip 250 miles from where we live. This time we were about 200 miles away. So the fuel pump it seemed became the problem for Mazda. When we asked Mazda about it they said it is not the same with recall for 2019. If those car has the problem with fuel pump and got the recall why Mazda 2017 did not get recalled? They said it is wear and tear but it is the same issue fuel pump. we spend $912 for original part and bought it from Mazda dealer but we couldn’t get reimbursed because they said it is not a recall. I am filing this complaint because they denied the problem with Mazda is actually and consistently fuel pump!. I have kids that I have to bring to school. Smelling gas, the car stop suddenly and lost power will get us into accident. So I am writing this to let you all know that 2017 Mazda has the same problem with 2019 Mazda which is fuel pump. Please take this seriously. Thank you

• Jul 12, 2024CT
  Engine
  July 10, 2024, antifreeze leaking from my engine leaking on garage floor. Yes, my safety was put at risk. July 12, 2024, local mechanic informs me that I have a cracked cylinder head coming from the back of the engine. July 15, 2024, vehicle will be towed to local Mazda dealership to have vehicle…

  July 10, 2024, antifreeze leaking from my engine leaking on garage floor. Yes, my safety was put at risk. July 12, 2024, local mechanic informs me that I have a cracked cylinder head coming from the back of the engine. July 15, 2024, vehicle will be towed to local Mazda dealership to have vehicle diagnosed. No warning lights, messages or any other symptoms of the problem prior to the failure. Happened July 10, 2024, at 3:50pm.

• Jul 11, 2024TN
  Engine · Fuel/propulsion system · Unknown or other
  My Mazda 2017 CX 9 apparently had a coolant leak. When we had our oil changed, we were told it looked like it was leaking from behind the turbo booster. As I was driving it yesterday, the car slowed to an almost complete stop on the interstate and a warning sign on the screen showed that it was…

  My Mazda 2017 CX 9 apparently had a coolant leak. When we had our oil changed, we were told it looked like it was leaking from behind the turbo booster. As I was driving it yesterday, the car slowed to an almost complete stop on the interstate and a warning sign on the screen showed that it was overheating to a dangerous level. I immediately pulled over and allowed the car to cool down. I checked the coolant level and it was not very low at all, although I did add some coolant at that time. It continued to overheat and even blew tons of smoke out through the exhaust, so I had AAA tow to my home. After researching this, I have found that there was a bulletin posted in 2021 from Mazda about this very thing happening. My husband thinks that we may have a cracked block or a blown head gasket due to this overheating. This obviously could have caused me to have a wreck on the interstate by my car overheating and shutting down so quickly. We are scheduling to have it towed to our local Mazda dealer to let him do the $99 diagnostic. Based on what he finds, which we think will be confirming what we think it is, we will have to have a new engine put in my car due to a defect in manufacturing from Mazda. Even though my car has 130,000 miles on it and is technically “out of warranty“, we feel this is simply unacceptable and that Mazda should help us with this most definitely. I have so enjoyed my Mazda, and I feel that this is not something of my doing, but rather a defect on Mazda part and it should be addressed.

• Jul 2, 2024CT
  Engine
  This vehicle has been diagnosed as having the Cylinder Head Crack issue referenced in Mazda TSB 01-013/21. The car has just over 70,000 miles on it, so I understand it is out of Warranty, yet this issue only came up due to a known design flaw by Mazda. I have been told that I will be without the…

  This vehicle has been diagnosed as having the Cylinder Head Crack issue referenced in Mazda TSB 01-013/21. The car has just over 70,000 miles on it, so I understand it is out of Warranty, yet this issue only came up due to a known design flaw by Mazda. I have been told that I will be without the car for up to 9 weeks due to repair backlogs and the cost will be $5,250 plus tax!! This car has always been maintained at the Mazda dealership since purchase and has never had any other issues until this flaw, acknowledged by became an issue. Immediately, I brought it in, only to be told Mazda would not assist in a Good Faith repair. This is very sad that Mazda would do this to loyal customers, there should be a recall and this should not fall on customers pockets when we continue to give them business, trusting they would not knowingly put a full engine repair in their customers pockets

• Jun 24, 2024TX
  Engine
  I noticed my 2017 CX-9 Touring was leaking coolant. It wasn't much but then checked the reservoir which is nearly empty. The car was overheating. I had it checked out by the dealer and initially I was told that it was bad radiator cap. This was fixed and resolved the initial overheating problems.…

  I noticed my 2017 CX-9 Touring was leaking coolant. It wasn't much but then checked the reservoir which is nearly empty. The car was overheating. I had it checked out by the dealer and initially I was told that it was bad radiator cap. This was fixed and resolved the initial overheating problems. The overheating issues resurfaced and took it a certified mechanic which indicated it was leaking from the engine block. The quote for repair was over $6000 See: Service Bulletin: 01-002/23

• Jun 16, 2024MS
  Unknown or other

  Sunroof exploded. Nothing hit the car just spontaneous explosion while driving. Sounded like a gun shot it was so loud.

• Jun 6, 2024WA
  Engine
  Engine head cracked and is still on car as of now. If engine overheats, engine can seize. The leak has been reproduced, but the head has not been removed for inspection yet. No warning lamps. A large puddle of coolant was noticed under the vehicle. From what I have heard is that the material is…

  Engine head cracked and is still on car as of now. If engine overheats, engine can seize. The leak has been reproduced, but the head has not been removed for inspection yet. No warning lamps. A large puddle of coolant was noticed under the vehicle. From what I have heard is that the material is too thin and eventually cracks. There is a tsb that covers the issue, but since we've gone beyond the 5 yrs of the powertrain warranty it won't be covered. We are under the mileage limit. We lucky caught the leak before engine damage took place (as far as we know, since the teardown has not been performed. If the replacement head is "reinforcing" that area then a design flaw has been inferred and should be corrected to avoid serious injuries due to a seized motor.

• Jun 2, 2024CT
  Engine
  My car has never had any issues but began burning through coolant. After analyzing myself and then bringing to a mechanic, it has a bad cylinder head leak. This is a design flaw in the motors of Mazda cars during the years of the models with a 2.5 Turbo motor. This flaw will now cost me over $6k…

  My car has never had any issues but began burning through coolant. After analyzing myself and then bringing to a mechanic, it has a bad cylinder head leak. This is a design flaw in the motors of Mazda cars during the years of the models with a 2.5 Turbo motor. This flaw will now cost me over $6k for a car just out of warranty when I religiously serviced the car at the Mazda dealer I bought it at in 2017. I cannot afford these repairs that were cause by a design flaw on Mazdas side. There is a TSB and a class action lawsuit for this exact issue. Mazda should issue a recall or help owners pay for the repairs since they have acknowledged the issue but have not made it right.

• Jun 1, 2024GA
  Engine
  I took my vehicle into the dealership service center to have maintenance and repairs done. I notified them to a coolant leak. They discovered that the engine has a cracked cylinder head and that the manufacturer is aware of the defect. They stated that they have new updated parts they will use…

  I took my vehicle into the dealership service center to have maintenance and repairs done. I notified them to a coolant leak. They discovered that the engine has a cracked cylinder head and that the manufacturer is aware of the defect. They stated that they have new updated parts they will use for the repair so this will not happen again. At this time there is no Mazda warranty extension or recall that covers the cost of the repair.

• May 17, 2024MO
  Engine · Power train
  There was a coolant leak on my Mazda CX9 Signature with a 2.5T engine, and when driving the engine temperature started increasing slightly before taking off and turning red. I had to pull off to the side of a busy interstate road very quickly and shut the vehicle down before it overheated any more.…

  There was a coolant leak on my Mazda CX9 Signature with a 2.5T engine, and when driving the engine temperature started increasing slightly before taking off and turning red. I had to pull off to the side of a busy interstate road very quickly and shut the vehicle down before it overheated any more. Once I got the vehicle to the dealership, they told me it was a cracked cylinder head leaking coolant, and that it was an extremely common problem for the 2.5T mazda engines around about 60k miles, and they were actively working on one in the shop where I was for the same problem. Mazda is not currently helping with engine swap or any repairs as a result and is sticking the customer with the bill.

• Jan 26, 2024IL
  Engine
  Known issue in these CX-9’s. Had the issue fixed once with a brand new, Mazda, “redesigned engine.” 14 months and 30000 miles later it’s happening again. Leaking coolant due to cracked cylinder head. First repair was about 9 grand. This time my repair estimate since it’s premature was for another…

  Known issue in these CX-9’s. Had the issue fixed once with a brand new, Mazda, “redesigned engine.” 14 months and 30000 miles later it’s happening again. Leaking coolant due to cracked cylinder head. First repair was about 9 grand. This time my repair estimate since it’s premature was for another 6000 to replace the cylinder head versus the whole engine. That’s 15k on a used car when I could’ve almost paid it off with that amount at this point.

• Jan 16, 2024TX
  Engine
  My car started leaking coolant around [XXX]. It did not gave me any alert the car was heating up. My eldest brother was the one that notices. I took the car to the dealership and they are telling me I need a new engine. Now I'm googling and I'm seeing a big number of people reporting same issue.…

  My car started leaking coolant around [XXX]. It did not gave me any alert the car was heating up. My eldest brother was the one that notices. I took the car to the dealership and they are telling me I need a new engine. Now I'm googling and I'm seeing a big number of people reporting same issue. The dealership refuses warranty because is up to 60k miles and mine has 72k miles. However many people are having same issue on where the metal in the cylinder head isn't strong enough to support the weight of the turbocharger. I'm seeing complain in the internet since 2016 and Mazda has done nothing to fix this issue. Please go to for reference: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Nov 22, 2023CA
  Engine
  On 11/21/23 Mazda dealership informed that coolant leak in my Mazda CX-9 had ruined the engine. Research on the coolant leak has found several other cases in CX-9 models. It has been alleged that the engines in these vehicles may be prone to coolant leaks around the cylinder head and exhaust…

  On 11/21/23 Mazda dealership informed that coolant leak in my Mazda CX-9 had ruined the engine. Research on the coolant leak has found several other cases in CX-9 models. It has been alleged that the engines in these vehicles may be prone to coolant leaks around the cylinder head and exhaust manifold joint due to excessive forces. When an engine coolant leak occurs, the vehicle may rapidly lose engine coolant and cause the engine to overheat. It has been further alleged that Mazda is aware of the engine coolant leak defect but has not extended the warranty or provided a redesigned part free of charge. As a result, consumers may be forced to pay for costly out-of-pocket engine repairs to correct the engine coolant leak defect.

• Nov 16, 2023PA
  Engine
  Leak from cylinder head caused by overheating. Reported a coolant leak prior to diagnosis. Car now shows an over heat code. Safety was put at risk due to immediate need to pull over and no longer able to drive the vehicle. Dealership and initial shop had different diagnosis of the vehicle.…

  Leak from cylinder head caused by overheating. Reported a coolant leak prior to diagnosis. Car now shows an over heat code. Safety was put at risk due to immediate need to pull over and no longer able to drive the vehicle. Dealership and initial shop had different diagnosis of the vehicle. Shop advised of a head gasket leak only. Only warning maintenance light came on as car began to overheat. No earlier notice other than coolant leak seen on ground.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11011345CUSTOMER SERVICE PROGRAM CSP12 - DENSO LOW-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
• 11011341CUSTOMER SERVICE PROGRAM CSP12 - DENSO LOW-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
• 11011338CUSTOMER SERVICE PROGRAM CSP12 - DENSO LOW-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
• 11011336CUSTOMER SERVICE PROGRAM CSP12 - DENSO LOW-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
• 11011331CUSTOMER SERVICE PROGRAM CSP12 - DENSO LOW-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
• 11011326CUSTOMER SERVICE PROGRAM CSP12 - DENSO LOW-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
• 11011141Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.
• 11011136CSP11 - COOLANT LEAKS AT CYLINDER HEAD WARRANTY EXTENSION For certain 2019-2020MY CX-5, 2016-2020MY CX-9, 2018-2020MY Mazda6 that are equipped with SKYACTIV-G 2.5T engine, the warranty coverage for specific repair of the coolant leak at cylinder head is extended to: 10 years (120 months) or 120,000 miles (192,000 km) whichever comes first, from the original warranty start date CONDITION OF CONCERN On certain subject vehicles, the coolant may leak at the cylinder head around the exhaust manifold.
• 11011134Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold flange (2) on the cylinder head.
• 11009661Please review the entire Dealer Email below announced on October 17, 2024 for full details regarding this campaign. Warranty Information is at the bottom of the TSB Parts and Warranty information and Repair Procedures will be available by October 25, 2024. Until that time if a vehicle is presented to your dealer with a complaint and CSP11 is visible in eMDCS, please click here and follow instructions in TSB 01-002/23 COOLANT LEAKS AT CYLINDER HEAD and hold claims until the Parts and Warranty Information is available in eMDCS and MGSS.
• 11009660Mazda Motor Corporation has decided to conduct a Customer Service Program (CSP11) to extend the limited powertrain warranty to 10 years or 120,000 miles, whichever occurs first, for necessary repairs if the covered vehicle has coolant leaks at the cylinder head, around the exhaust manifold. A dealer must inspect and confirm the covered vehicle is exhibiting coolant leaks at the cylinder head around the exhaust manifold matching Technical Service Bulletin 01-002/23 (Feb. 10, 2023) for the repair to be covered.
• 11009659Mazda Motor Corporation has decided to conduct a Customer Service Program (CSP11) to extend the limited powertrain warranty to 10 years or 120,000 miles, whichever occurs first, for necessary repairs if the covered vehicle has coolant leaks at the cylinder head, around the exhaust manifold. A dealer must inspect and confirm the covered vehicle is exhibiting coolant leaks at the cylinder head around the exhaust manifold matching Technical Service Bulletin 01-002/23 (Feb. 10, 2023) for the repair to be covered.
• 11009658Mazda Motor Corporation has decided to conduct a Customer Service Program (CSP11) to extend the limited powertrain warranty to 10 years or 120,000 miles, whichever occurs first, for necessary repairs if the covered vehicle has coolant leaks at the cylinder head, around the exhaust manifold. A dealer must inspect and confirm the covered vehicle is exhibiting coolant leaks at the cylinder head around the exhaust manifold matching Technical Service Bulletin 01-002/23 (Feb. 10, 2023) for the repair to be covered.
• 11009654The SKYACTIV-DRIVE FW6A-EL AT uses Automatic Transmission Fluid (ATF) Type: FZ. Only use ATF-FZ to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.
• 11009644Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 11008577Some customers may complain about scratches on the instrument cluster lens.
• 11007029For improvement of electrical diagnosis, the SKYACTIV Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.
• 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
• 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
• 11007018Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.
• 11007013Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
• 11007010Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.
• 11007009Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 11006998Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
• 11006917Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.
• 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 11003397Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
• 11003396Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 11000772Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10 C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.
• 11000673Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through small
• 10254191Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
• 10254188Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10 C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.
• 10254187Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
• 10252508Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10252507Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.
• 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10251368Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10251363Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing sealing performance. Snow and water may enter the PLG drive unit. Humidity then causes rust inside of the unit, resulting in noise. Clacking noise: Since the grease applied on the spring end of the PLG drive unit is insufficient, interference noise is caused when the spring end interferes with the spring guide. The noise has been eliminated by the following mass-production changes: Creaking noise: The sealing structure has been modified to prevent dust/dirt from entering the unit. Clacking noise: The production procedure of the PLG drive unit has been modified to apply sufficient grease to spring end.

Every Mazda CX-9 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.