2009 Mazda CX-9
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › CX-9 › 2009
These records cover every 2009 Mazda CX-9. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2009 Mazda CX-9. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.
Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F.
Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A."…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Risk and remedy
Risk
Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.
Thule, inc. IS recalling 2,323 owner-installed roof-mounted fit kits, models 3068 and 3069, manufactured between january 1, 2008 and february 28, 2009 that are used with thule podium foot packs, models 460 and 460R. these fit kits were sold as aftermarket equipment for use on the vehicles listed above. the bolt(s) used to secure the foot to the vehicle…
Risk and remedy
Risk
This may result in the bolt(s) snapping off during use or without a load. the unsecured rack and load can then come loose while driving creating a potential road hazard, possibly resulting in a vehicle crash.
Remedy
Thule will mail a retro fit kit along with repair instructions to owners free of charge. the safety recall IS expected to begin on or before april 13, 2009. owners may contact thule toll-free at 1-800-238-2388.
Mazda IS recalling 30,600 my 2007-2009 CX9 vehicles equipped with power adjustable seat with position memory function. the seat harness routed underneath the seat cushion may interfere with the front cover bracket which IS attached on the front side of the seat cushion. due to this the covering of the seat harness may be damaged, the core wire of the…
Risk and remedy
Risk
Drivers will experience certain functions that are uncontrollable which will cause serious difficulties in driving increasing the risk of a crash.
Remedy
Dealers will inspect the seat harness and fasten the seat frame with a cable tie. the harness covering will be repair free of charge. the recall IS expected to begin on or before march 16, 2009. owners may contact mazda at 1-800-222-5500.
Owner complaints
59 complaints2 involved a crash
What owners report most
Latest complaints
- Seat belts
The contact owns a 2009 Mazda CX-9. The contact stated that while inspecting the vehicle it was discovered that the locking mechanism for both the 3 row driver side and passenger side seat belts locking mechanisms was not present. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The failure mileage was 217,400.
- Suspension
The contact owns a 2009 Mazda CX-9. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle made an abnormal sound. The contact stated the brake pads and rotors were replaced; however, the abnormal sound persisted. The contact called and informed…
The contact owns a 2009 Mazda CX-9. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle made an abnormal sound. The contact stated the brake pads and rotors were replaced; however, the abnormal sound persisted. The contact called and informed the dealer of the issue however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 15V451000 (Suspension) as a possible solution for the failure; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
- Tires
October 2021 purchase 2 Cooper Evolution H/T All-Season 245/60R18. With less than 8k miles, both tires developed deformities/bulging on upper sidewal/tread,line intersect, causing vehicle to shimmy. The dot #'s of both tires are up83 1LE 1021 . Tires have a 60k warranty. Cooper tires issues two…
October 2021 purchase 2 Cooper Evolution H/T All-Season 245/60R18. With less than 8k miles, both tires developed deformities/bulging on upper sidewal/tread,line intersect, causing vehicle to shimmy. The dot #'s of both tires are up83 1LE 1021 . Tires have a 60k warranty. Cooper tires issues two safety recalls due to sidewall deformities on this tire model, same plant, but in a different sizes. February 26, 2021 cooper tires has issued yet another safety recall on this exact model tire but in a different size. The 2 cooper evolution HT tires seem to also have sidewall defects. I feel that the bulging tires are a safety hazard due to manufacturing defects. I would like to have my 245/60r18 cooper evolution as well as all of the other sizes of this model tire made by cooper, futher reviewed to the recall list
- Engine and engine cooling › Cooling system › Pump
The contact owns a 2009 Mazda CX9. The contact stated while driving at an undisclosed speed, the hot engine temperature warning light illuminated. The contact pulled over and added coolant to the reservoir and waited for the engine to cool down. The warning light remained illuminated. The contact…
The contact owns a 2009 Mazda CX9. The contact stated while driving at an undisclosed speed, the hot engine temperature warning light illuminated. The contact pulled over and added coolant to the reservoir and waited for the engine to cool down. The warning light remained illuminated. The contact was concerned that the failure was related to the water pump on the vehicle not working as needed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
- Tires
While driving under normal, dry conditions on highway 540 in north carolina, my right rear copper CS5 ultra touring tire catastrophically failed and separated the tread completely from the sidewall of the tire on my 2009 mazda CX-9.
- Power train
While pulling a small trailer the car stopped unable to drive the car according to the mechanic the transfer case shattered into pieces
- Service brakes
My brakes started feeling spongy but hard to push when I would try to come to a stop. It felt at times like my car wasn't going to stop. I stopped driving it and the brake booster was replaced. At that time, I lost brakes completely. The brake peddle goes all the way to the floor when pressed. Hopefully the booster IS a bad one.
- Service brakes
I have a problem with the brake light switch. It works for awhile and then stops working. When I press the brake pedal the brake light may or my not come on and that IS while sitting still or while the car IS moving. I have replaced the switch several times.
- Service brakes
I was taking my daughter to high school in the morning with my son in the car as well. In the parking lot of the high school, I applied the brakes but the brakes did not work. My foot was all the way to the floor when they finally caught but I was out in the line of traffic and luckily no one hit…
I was taking my daughter to high school in the morning with my son in the car as well. In the parking lot of the high school, I applied the brakes but the brakes did not work. My foot was all the way to the floor when they finally caught but I was out in the line of traffic and luckily no one hit me and injured my son or myself. After replacing the rotors and brake pads that did not fix the situation, I have since learned that the brake booster has been an ongoing issue with mazda CX-9 that was even investigated by the nhtsa without having a recall. How does something so critical in the safety of lives does not generate a recall that the nhtsa has seen repeated complaints of the same issue without advising or caring about the safety of the consumers and other drivers. It IS an ongoing issue that mazda has not addressed or corrected.
- Engine
Oil and coolant mixed together and cause engine to die with a service code of p0016 which means per the dealer that the engine needs to be replaced. I bought this car brand new and had it service by mazda dealership consistently. This IS common issue and mazda manufacturer should be cover this issue for customers.
- Service brakes
Hissing sound when brake pedal IS pressed. pedal gets really hard to push then it goes to the floor when attempting to stop the vehicle. in a panic stop it feels that the car will not be able to stop. I am told that the brake booster has failed. the mileage on the vehicle IS approximately 138,000 miles.
- Air bags
Takata recall, I called mazda america on or around march 1, 2019 about this recall, I explained I would need a vehicle to use as they fixed it, the lady on the phone explained that there dealer in huntersville nc would not have a vehicle to loan for three or four day and that the dealership would call me, its not the 25TH of march and no phone calls fron mazda or there dealer!
- Service brakes
TL* the contact owns a 2009 mazda CX-9. The contact stated that the brakes were faulty. The vehicle continued to slide as the contact depressed the brake pedal with force. The check engine indicator was also illuminated. The contact called kerry mazda (1020 burlington pike, florence, ky 41042…
TL* the contact owns a 2009 mazda CX-9. The contact stated that the brakes were faulty. The vehicle continued to slide as the contact depressed the brake pedal with force. The check engine indicator was also illuminated. The contact called kerry mazda (1020 burlington pike, florence, ky 41042, (844) 327-8391) and was advised to contact the manufacturer. An unknown recall was issued soon after the vehicle's warranty expired. The manufacturer was notified and advised the contact to call nhtsa to file a complaint. The vehicle was not diagnosed or repaired. The failure mileage was 113,000.
- Power train
TL* the contact owns a 2009 mazda CX-9. While driving approximately 45 mph, the vehicle lost acceleration and a rattling noise was heard. The contact had to coast the vehicle over to the road shoulder to a complete stop. The vehicle was restarted and driven to the contact's residence. The vehicle…
TL* the contact owns a 2009 mazda CX-9. While driving approximately 45 mph, the vehicle lost acceleration and a rattling noise was heard. The contact had to coast the vehicle over to the road shoulder to a complete stop. The vehicle was restarted and driven to the contact's residence. The vehicle was taken to an independent mechanic who determined that the transfer case was fractured and needed replacement. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 125,000.
- Air bags
Takata recall vin: [xxx] I have repeatedly called the dealership (suburban auto collection of troy - michigan) suburban mazda of troy for the past 1-2 years asking them to check and see if our vehicle IS on the takata airbag recall list and they have confirmed everytime that it was not. I…
Takata recall vin: [xxx] I have repeatedly called the dealership (suburban auto collection of troy - michigan) suburban mazda of troy for the past 1-2 years asking them to check and see if our vehicle IS on the takata airbag recall list and they have confirmed everytime that it was not. I checked the nhtsa website and confirmed that their IS an active recall on the airbag for our CX-9. We were not called or informed (as they said they would do). We did not receive the proper notification from takata or the mazda dealership. Our vehicle was either apart of the recall from the start or it was added later when the recall was expanded, however we never received anything telling us to have the airbag inflator replaced. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Service brakes
Mazda CX9 break booster diaphragm leakage. I recently purchased a 2009 mazda CX9 that almost got me killed. I was driving down the highway with my family in the car when all of a sudden I had to slow down because the car ahead of me abruptly slowed down. I pressed my breaks to slow down and…
Mazda CX9 break booster diaphragm leakage. I recently purchased a 2009 mazda CX9 that almost got me killed. I was driving down the highway with my family in the car when all of a sudden I had to slow down because the car ahead of me abruptly slowed down. I pressed my breaks to slow down and it felt as hard as a rock prompting me to make sharp maneuver into the other lane, thankfully no other cars were coming on that lane. upon making home I went on the computer and research the issue. I found out that the problem IS due to a manufacturing defects with the break boosters in the CX9 and mazda IS aware of the issue. I took the car to a mazda dealership where I was told to pay $680 to have the issue fixed because I missed the 2015 deadline set by mazda to have the break booster fixed. I was so upset, I called mazda USA where I was told that there IS nothing they can do about the issue. To rob salt in the wound the lady I spoke to on the phone advised my to make sure that I schedule an appointment with the local mazda dealership for the open recall on the airbags issue. (Which I interpreted as "if your breaks fail and you die, the airbag will protect face should in case your family wants to do an open casket at your funeral"). I believe it IS unfair for mazda to avoid fixing a known defects in the most important safety system in a car ( the breaks) by passing it off as a warranty program. I am glad to be alive to file this complaint. Please think about peoples safety and not the interest of the manufacturers and do the right thing.
- Air bags
Hi there ... We got rear ended last year ... I have had no luck getting our mazda repaired for the last couple of months ... Mazda has not called me back for repair
- Air bags
2009 mazda CX-9. Consumer writes in regards to takata airbag safety recall. *Ld the consumer stated that the vehicle exceeded a reasonable amount of time. updated 9/29/2017*js
- Air bags
TL* takata recall. The contact owns a 2009 mazda CX-9. The contact received notification of nhtsa campaign number: 17v429000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…
TL* takata recall. The contact owns a 2009 mazda CX-9. The contact received notification of nhtsa campaign number: 17v429000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called an unknown dealer and was informed that the part for the repair was not available and should become available in the fall of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. updated 12/13/2017 *ln updated 7/23/18*jb
- Air bags
TL* takata recall. The contact owns a 2009 mazda CX-9. The contact received notification of nhtsa campaign number: 17v429000 (air bags). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…
TL* takata recall. The contact owns a 2009 mazda CX-9. The contact received notification of nhtsa campaign number: 17v429000 (air bags). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Continental mazda of naperville (2363 aurora ave, naperville, il 60540, (630) 352-5900) was contacted, but was unable to provide a time frame for part availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
Takata recall, entering vin in this site does not result in a recall for air bags shown. entering on the mazda site indicates there IS a recall. however it also says solution IS not available. it indicates via a map that I am in zone 2 (north carolina. however the vehicle IS extensively used in…
Takata recall, entering vin in this site does not result in a recall for air bags shown. entering on the mazda site indicates there IS a recall. however it also says solution IS not available. it indicates via a map that I am in zone 2 (north carolina. however the vehicle IS extensively used in south carolina which IS in zone 1...THE first to be replaced.. I would like confirmation and a proposed time line for repair. if this can not be completed within the next 30 days I would like the ability to disable the passenger side airbag until a replacement/repair can be affected.
- Power train
Car dangerously shudders and hesitates when accelerating & at certain highway speeds increasingly for last two years due to faulty torque converter design per two transmission diagnostics done. it IS very dangerous due to the random nature of the shudder and high cost to rebuild transmission IS prohibitive for many people driving CX9S at risk
- Air bags
Takata recall - this IS ridiculous. I cannot use all 7 seats in my 7-passenger vehicle and there IS no end in sight. parts are not available and nobody can give any reasonable estimates of when they will be available. please allow people affected to go to their dealers to have the faulty airbags removed/disconnected until parts are available. we need to be able to use our vehicles fully.
- Visibility › Sun/moon roof assembly
TL* the contact owns a 2009 mazda CX-9. While driving 65 mph with the sun roof opened and the shade pulled back 3/4 of the way, the sun roof fractured unexpectedly without warning. The vehicle was occupied by the owner, a passenger (wife), and two children under the ages of 8. There were no…
TL* the contact owns a 2009 mazda CX-9. While driving 65 mph with the sun roof opened and the shade pulled back 3/4 of the way, the sun roof fractured unexpectedly without warning. The vehicle was occupied by the owner, a passenger (wife), and two children under the ages of 8. There were no injuries. The vehicle was taken to the local dealer (open road mazda of morristown, 108 ridgedale ave, morristown, nj 07960) where it was determined that they would not cover the cost of the sun roof. The manufacturer stated that they were aware of the failure; however, there was no recall or failure being investigated. The manufacturer also informed the contact that the vehicle was out of warranty and provided no further assistance. The failure mileage was approximately 125,000.
- Air bags
TL* takata recall. The contact owns a 2009 mazda CX-9. The contact received notification of nhtsa campaign number: 16v356000 (air bags) over a year ago. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…
TL* takata recall. The contact owns a 2009 mazda CX-9. The contact received notification of nhtsa campaign number: 16v356000 (air bags) over a year ago. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (putman mazda located on 65 california dr, burlingame, ca (650) 558-5685) who stated that the recall parts were not available and added her name to a wait listing. The manufacturer was not made aware of the issue as the wait time was over an hour when the contact tried to contact the manufacturer. The contact had not experienced a failure. Parts distribution disconnect.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Lower ball joint separation
In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow water to enter the…
In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow water to enter the front suspension ball joint fitting during use which may result in premature ball joint wear and a progressively looser joint.In January 2014, Mazda implemented redesigned lower control arms in production vehicles to improve the durability of the lower ball joints.The redesign involved changing the shape of the top surface of the ball joint boot cover and adding a suspension plate to the undersurface of the knuckle.Mazda's recall will replace the defect lower control arms with the redesigned parts.ODI's analysis of information collected during PE15-022 identified a total of 62 ball joint separation incidents, including 34 identified in ODI complaints and 31 identified in Mazda complaints and field reports (3 of the Mazda records involve vehicles/incidents that were also reported to ODI).When Mazda's design change was implemented, most of the field experience related to lower ball joints involved complaints of noise and premature wear-out.Only 1 of the ODI and 6 of the additional Mazda separation complaints identified in ODI's analysis were reported prior to January 2014.Significant increases in the number and trend in separation complaints were observed in 2015, when 30 of the ODI complaints and 16 of the additional Mazda complaints were reported.The report trend appears to be accelerating, with 29 of the reports received after ODI opened PE15-022 on June 9, 2015.There has been one crash reported to ODI related to the alleged defect (VOQ 10746510). This investigation is closed based on Mazda's recall.The 34 VOQs associated with this investigation are: 10747358, 10746510, 10744897, 10743509, 10736229, 10735938, 10734763, 10734302, 10734290, 10733813, 10732578, 10732217, 10732154, 10731850, 10730736, 10730280, 10730143, 10730114, 10726622, 10726480 10726448, 10726168, 10725839, 10725567, 10725488, 10725427, 10725390, 10717510, 10714469, 10695142, 10668978, 10648429, 10640541, 10546535
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10244679If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10244671Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10243569Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240496Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10237216If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10232299Speedometer replacement procedure
- 10226924If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay/ Android Auto will not connect) 6. Over-sized wheels/tires (incorrect GPS location)
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10225724Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213430Excessive condensation or water within the headlamp assembly caustion
- 10213427HandsFree bluetooth module and/or text messaging troubleshooting procedure
- 10213421Condensation/Fog in front and rear combination lights
- 10213417Passenger fAirbag deactivation (PAD) indicator light illumination
- 10213336Engine Coolant Leak from lower radiator hose Some vehicles may exhibit an engine coolant leak (A) between the lower radiator hose (B) and the thermostat housing
- 10213333Battery test procedure requirements using the GR81291
- 10213329Engine Start /Stop Procedure with room fuse removed
- 10213326Mazda guidelines for factory scheduled maintenance
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208567Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
- 10205994Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10202696Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:
- 10202695Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.
- 10201777Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.
- 10200933This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200527This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
- 10198691Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10198689Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
- 10198574Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
Every Mazda CX-9 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.