2000 Mercedes Benz E320
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Mercedes Benz › E320 › 2000
These records cover every 2000 Mercedes Benz E320. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
44 complaints2 involved a crash2 involved a fire5 injuries
What owners report most
Latest complaints
- Steering · Suspension · Wheels
My car passenger side control arm has dry rotted and cracked in half I noticed this because my car steering wheel has never turned all the way to the right side so as I pulled up to the store, I had got out my car to check to see what the problem was and come to find out that the lower control arm by the lower ball joint was cracked in half from the control arm
- Tires
I purchased 4 brand new tires from Firestone. They said tires has warranty and lifetime rotation as long as I own the car. I didn't receive any documentation about it or email shows my warranty. My right rear tire exploded in middle of highway. It was so hard to pull over almost got into an…
I purchased 4 brand new tires from Firestone. They said tires has warranty and lifetime rotation as long as I own the car. I didn't receive any documentation about it or email shows my warranty. My right rear tire exploded in middle of highway. It was so hard to pull over almost got into an accident. I put my spare tire and checked tire if it caused by screw or any object there was nothing wrong with it. My tire just broke on side wall. I call Firestone center explained what's happened and I said I need to know what's wrong with the tire. I have 3 more the same tires I don't want to die. They gave me inspection number and take it to place I purchased and install my tire. I left my key and gave them inspection number. Next day they put new tire and charge me money for install no explain about what's happened old tire. After install the new tire 2 of wheelnuts missing on it no information about it also. I don't want to die.they need take it seriously. Store address:1492 Annapolis Rd , Odenton, MD 21113 +1 410-305-7563 235 45 R17 97 W
- Service brakes
i got abs warning on the dash board, anti lock brake warning, sbc warnings, brake shop warnings...messages, brake pedal travels to the floor,. not stopping the car at the least.
- Air bags
TL* the contact owns a 2000 mercedes-benz E320 wagon. While the contact's daughter was driving 20 mph, the side air bags on the driver's side and the front and rear passenger side air bags deployed without warning or impact. There were no injuries. The manufacturer was contacted and the executive…
TL* the contact owns a 2000 mercedes-benz E320 wagon. While the contact's daughter was driving 20 mph, the side air bags on the driver's side and the front and rear passenger side air bags deployed without warning or impact. There were no injuries. The manufacturer was contacted and the executive referral manager stated that they would call the contact back. The dealer was not contacted. A police report was filed. The vehicle was towed to a garage. The failure mileage was 140,000.
- Air bags
My husband I was traveling southbound I-99 at a speed of 65 we both had our seatbelt on and at 11.20am mercedes side airbag deployed without any contact with another vehicle or accident.. Airbag deploying causing injury to myself hitting my face and right side of my body incidents happened at…
My husband I was traveling southbound I-99 at a speed of 65 we both had our seatbelt on and at 11.20am mercedes side airbag deployed without any contact with another vehicle or accident.. Airbag deploying causing injury to myself hitting my face and right side of my body incidents happened at (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).
- Air bags
My husband driving on 99 freeway going south bound at 11:20am side passager airbag deployed without any impact with any car I was in passager sit airbag injured me blowing up in my face my face IS bruise, injured my head and right side of my bodu
- Steering · Suspension
While pulling out of a parking lot, the front left corner of car fell down and there was a sound like I hit a pothole. the road was clear. at this point the vehicle became difficult to steer. I had the car towed to my house and after further inspection, I noticed the lower control arm had rotted out and broke.
- Air bags · Power train
TL* the contact owns a 2000 mercedes benz E320. While driving 40 mph, the contact heard a noise underneath the vehicle. Upon inspection, the contact noticed that the driveshaft of the vehicle fractured. In addition, the contact noticed smoke coming from the side curtain air bag, but the air bag…
TL* the contact owns a 2000 mercedes benz E320. While driving 40 mph, the contact heard a noise underneath the vehicle. Upon inspection, the contact noticed that the driveshaft of the vehicle fractured. In addition, the contact noticed smoke coming from the side curtain air bag, but the air bag failed to deploy. The air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failures. The failure mileage was 163,000.
- Air bags
While driving 55mph on a straight and level road, the passenger side curtain and right rear passenger door airbags deployed suddenly and without warning. The weather conditions were clear and dry. The road was asphalt and also dry. There were no other vehicles nearby and nothing in the road was run…
While driving 55mph on a straight and level road, the passenger side curtain and right rear passenger door airbags deployed suddenly and without warning. The weather conditions were clear and dry. The road was asphalt and also dry. There were no other vehicles nearby and nothing in the road was run over. There was no contact with any objects whatsoever. There were no caution or warning lights prior to the event. The red "srs" light came on shortly after the air bags deployed.
- Suspension
The spring perch broken on the car while it was parked, along with the perch the spring broke as well.
- Power train
Driving normally at 40 mph when the car gave out a loud grinding noise, and started to slow down on its own. Car stopped in the middle of a busy road and needed to be towed for service. A new front driveshaft was needed . *tr
- Service brakes · Vehicle speed control
TL* the contact owns a 2000 mercedes benz E320. The contact stated that the ABS warning light illuminated intermittently followed by an unintended acceleration and deceleration of the vehicle. The manufacturer was made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 107,900.
- Fuel/propulsion system
After returning home from work at approximately 4:10pm I noticed two puddles in front of the drivers side rear tire. After kneeling down and placing 2 fingers in one of the fist size puddles, I determined it was gas. The vehicle has not been driven in excess of 10 days, and its very odd to suddenly begin leaking while the car IS stationary. *tr
- Air bags
While driving along fort dix road, in pemberton, nj, the driver side airbags deployed, with no explain sign. upon the deployment of the airbags the vehicle lost power and was unable to accelerate to drive to side of road was able to roll. upon the vehicle stopping, the airbags smacked me on my…
While driving along fort dix road, in pemberton, nj, the driver side airbags deployed, with no explain sign. upon the deployment of the airbags the vehicle lost power and was unable to accelerate to drive to side of road was able to roll. upon the vehicle stopping, the airbags smacked me on my left side leaving me in total pain on my left side upper arm. upon getting out of the vehicle, I noticed that the airbags had only deployed on the driver's side, both front and back doors airbags along with the airbag in drivers side upper area which covered the windows. my four year old daughter was in the car, on the passenger side but no damage or deployment of airbags. upon trying to start the vehicle and moving it completely off the ride, the vehicle would not move, even when vehicle was put in drive or reverse. *tr
- Fuel/propulsion system
The vehicle fuel cap would not come off the tank. forcibly remove the fuel cap, replaced with a new $35 cap purchased from the mercedes dealer and the same exact thing occurred. *tr
- Engine
TL* the contact owns a 2000 mercedes benz E320. While the vehicle was in the park position, the engine stalled. The failure occurred twice. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 184,595.
- Electrical system · Engine · Fuel/propulsion system
My mint condition W210 '00 E320 mercedes caught fire last week while my wife was pulling into her high rise office garage in downtown seattle. fortunately, she was able to escape without injury before the fire grew and consumed the whole engine compartment. this engine fire started on its own…
My mint condition W210 '00 E320 mercedes caught fire last week while my wife was pulling into her high rise office garage in downtown seattle. fortunately, she was able to escape without injury before the fire grew and consumed the whole engine compartment. this engine fire started on its own with no outside factors. this car had been fully maintained during my 11 year ownership by mercedes of bellevue and mercedes of seattle. the car only had 155,000 miles on it, still fairly low mileage compared to the other mercedes I have owned over the years. I notified mercedes of seattle about this incident. no one in service seemed particularly concerned at the dealership, although they mentioned they have never seem a W210 catch on fire and burn on its own. thus my message to you. *tr
- Structure · Vehicle speed control
Driver's side carpet design poor and dangerous.... Keeps getting stuck under gas pedal creating car to not be able to accelerate properly. no way to keep carpets in place. *tr
- Air bags · Power train › Driveline › Driveshaft
2000 mercedes benz E-320. consumer writes in regards to mechanical malfunction caused the deployment of air bags. *smd the consumer stated the drive shaft dropped from the vehicle and the vehicle lost power. when the state trooper arrived on the scene, he noticed the vehicle had lost all of its…
2000 mercedes benz E-320. consumer writes in regards to mechanical malfunction caused the deployment of air bags. *smd the consumer stated the drive shaft dropped from the vehicle and the vehicle lost power. when the state trooper arrived on the scene, he noticed the vehicle had lost all of its transmission fluid. the consumer was informed it was likely the drive shaft hit a transmission line and caused it to rupture. The insurance company declared the vehicle a total loss, as it was not worth the expense of fixing. The consumer did not believe, the air bags should have deployed because of a mechanical malfunction. *Jb updated 10/28/14
- Air bags
TL* the contact owns a 2000 mercedes benz E320. The contact stated that while driving 25 mph, he crashed against another vehicle and the air bags failed to deploy. A police report was filed. The driver sustained minor injuries to the right knee and the passenger sustained severe internal injuries.…
TL* the contact owns a 2000 mercedes benz E320. The contact stated that while driving 25 mph, he crashed against another vehicle and the air bags failed to deploy. A police report was filed. The driver sustained minor injuries to the right knee and the passenger sustained severe internal injuries. The manufacturer was not made aware of the failure. The vehicle was destroyed. The failure and current mileage was 176,000.
- Electrical system · Electronic stability control (esc)
On july 5TH on a busy city street in charlotte nc the brakes suddenly locked and brought the car to a stop. the cars behind me were able to avoid a rear end accident. there were no warning lights on at the time but once the brakes locked the bas/esp lights appeared. I got off of the street and…
On july 5TH on a busy city street in charlotte nc the brakes suddenly locked and brought the car to a stop. the cars behind me were able to avoid a rear end accident. there were no warning lights on at the time but once the brakes locked the bas/esp lights appeared. I got off of the street and turned the car off and on the restart all lights went off. tried to drive the car home but within one mile the same thing happened again. I was scared to drive it so I had to be towed. *tr
- Suspension
TL* the contact owns a 2000 mercedes benz E320. The contact stated that while driving at various speed, the vehicle made a squeaking and scraping noise. The vehicle was taken to a private mechanic who inspected the vehicle and found that the passenger front coils spring holder had corroded and caused the spring to release. The vehicle was not repaired. The approximate failure and current mileage was 200,000.
- Electronic stability control (esc) · Service brakes
The "idiot" light messages came on as follows: brake assist, esp, visit workshop followed by: elect. Stabil. Prog., esp, visit workshop. these messages then went away, but returned several days later. no issues could be determined as to what could be wrong. This pattern re-occurred over a…
The "idiot" light messages came on as follows: brake assist, esp, visit workshop followed by: elect. Stabil. Prog., esp, visit workshop. these messages then went away, but returned several days later. no issues could be determined as to what could be wrong. This pattern re-occurred over a couple of days. IS there a recall or a service bulletin related to this make, year, and model, related to the message that comes up periodically? *tr
- Equipment · Power train
On turning the key in the ignition with foot on brake pedal, car started, immediately red-lined, and started shaking as the rpm limiter kicked in. The brake pedal was depressed, not the accelerator. Removed foot from brake and visually confirmed correct foot placement before reapplying pressure to…
On turning the key in the ignition with foot on brake pedal, car started, immediately red-lined, and started shaking as the rpm limiter kicked in. The brake pedal was depressed, not the accelerator. Removed foot from brake and visually confirmed correct foot placement before reapplying pressure to the brake pedal. During removal of foot from brake pedal to visually confirm, car continued to redline. Turned engine off via key within 5-10 seconds of occurrence. verified that floor mat was not between the floor and the accelerator. engine restarted without incident. mentioned the occurrence to local mb dealership but no codes were found when car was taken in for routine service a few months later. it IS possible that the accelerator was actuated slightly via the all weather mb floormats that had recently been installed in car migrating forward and getting wedged between the floor of the car and the bottom edge of the accelerator. the included alligator clips had not been installed with the floor mats. however, with the engine on and car in park, manually wedging the floor mat between the floor and the pedal did not duplicate the engine redlining. regardless, the clips were promptly installed after this occurrence and the floor mat has not migrated forward under the gas pedal since. It IS unclear if the unintended redlining on starting the engine was due to the pressure of the floor mat between the floor and the accelerator or some other issue. Either way, the unintended redlining has not recurred since. note: the web interface insists on offering "headlight lens" as the only option under equipment. the above has nothing to do with the headlight lens. *Tr
- Suspension › Front
Front end suspension due to spring perch went out. spring perch came off of wheel well. Extensive front suspension repairs due to left front spring perch. Old parts are with collision center that IS fixing the issue. *Tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10235972Enclosed for your information and pursuant to part 579.5, please find our latest Service and Warranty Bulletins for March, 2016
- 10186142Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
- 10186141NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
- 10186135If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
- 10181124Harsh engagement when changing gear range from P to D or R
- 10181123Harsh engagement when changing gear range from P to D
- 10179951AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
- 10167553Combination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
- 10167525Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
- 10167000Surface damage on steering wheel trim
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10166090Possible complaints: 1. Memory function of electric seat fore/aft adjustment not functioning. 2. Seat fore/aft adjustment with easy entry/exit feature not functioning. 3. Head restraint presetting not functioning. 4. Seat fore/aft adjustment can only be adjusted for 2 sec with the seat adjustment switch (seat can only be adjusted in longitudinal direction in fits and starts). 5. Function "Collision avoidance when folding down the rear seat backrest" not functioning (seat fails to move forward when the rear seat backrest is folded down).
- 10151959Seat belt extender toothed rack sluggish or makes noises
- 10151948Display of suspension setting in head unit implausible
- 10151924Liftgate intermittently does not open fully
- 10136031Engine noises (rattling) after engine start
- 10135628iPhone mobile phone: Various complaints after software update to iOS8
- 10135598Engine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
Every Mercedes Benz E320 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.