2006 Mercedes Benz E320
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes Benz › E320 › 2006
These records cover every 2006 Mercedes Benz E320. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2006 Mercedes Benz E320. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk and remedy
Risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk and remedy
Risk
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing…
Risk and remedy
Risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA's number for this recall is 2021040012.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk and remedy
Risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Owner complaints
41 complaints2 involved a crash2 injuries
What owners report most
Latest complaints
- Service brakes
Vehicle had a blow out on highway. Pull onto right shoulder doing about 60mph. Pressed the brakes and would not stop. Kept pressing brake and pumping the brakes and would not stop. was going around 50mph on the shoulder. After 15 seconds of pressing the brakes, car decided to brake. Checked brake…
Vehicle had a blow out on highway. Pull onto right shoulder doing about 60mph. Pressed the brakes and would not stop. Kept pressing brake and pumping the brakes and would not stop. was going around 50mph on the shoulder. After 15 seconds of pressing the brakes, car decided to brake. Checked brake lines, brake fluid and everything was correct and not leaking and drove the car back home slowly with spare on. ESP and ABS error came on. No other warning came on.
- Visibility
TL* the contact owns a 2006 mercedes-benz E320. The contact received notification of nhtsa campaign number: 19v918000 (visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* the contact owns a 2006 mercedes-benz E320. The contact received notification of nhtsa campaign number: 19v918000 (visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. the manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Electronic stability control (esc) · Service brakes
While driving, with short beeps , the sbc in my W211 gives a short warning and fails completely. It IS very risky to drive after that. With such an expensive car the reliability has been compromised. If there IS a recall it would help many owners.
- Service brakes · Unknown or other
In january 2018, my car had developed sbc malfunction issues and I took it to the and they quoted me $ 2,700+/- to fix the issue. I then called mb USA and they told me that the sbc unit warranty was extended for 10yrs and that I had just crossed that limit. I then reached out to a private mechanic…
In january 2018, my car had developed sbc malfunction issues and I took it to the and they quoted me $ 2,700+/- to fix the issue. I then called mb USA and they told me that the sbc unit warranty was extended for 10yrs and that I had just crossed that limit. I then reached out to a private mechanic who agreed to replace the unit for $865 (please see the attached receipt). I was able to purchase the sbc unit from mb of clear lake for $1,045.70 . Thus, I was able to get the car repair and save my self about $1,000 as mb was not covering its repair. on september 2018 I received a letter from mb USA, indicating that the cost of the repair IS reimbursable. I reached out to the dealer and provided all the documents that they requested. However, I was told the repair can be reimbursed only if it was done by an authorized dealer. I believe this IS not a fairway to resolve the issue when all the relevant documents are available for a legitimate reimbursable. Mb I believe IS not acting in good faith and I need your assistance in recovering my due refund for a faulty sbc unit. I have sent a letter to mb USA and they reached out to me with the answer, "not unless repair done by an authorized dealer" thank you.
- Service brakes
TL* the contact owns a 2006 mercedes-benz E320. While operating the vehicle, the service brake indicator illuminated and the vehicle would not immediately stop when the brake pedal was depressed. The vehicle was taken to an independent mechanic who replaced the brake pads and brake rotors, but the failures continued. The manufacturer and local dealer were not notified of the failures. The failure mileage was 127,000.
- Air bags · Seat belts
My airbags self deployed while I was driving. I had just left work and driving northbound on the west sam houston tollway approaching the toll station at highway speeds. there was an incredibly loud explosion and and hard percussion as the airbags self deployed while I was driving. I thought I…
My airbags self deployed while I was driving. I had just left work and driving northbound on the west sam houston tollway approaching the toll station at highway speeds. there was an incredibly loud explosion and and hard percussion as the airbags self deployed while I was driving. I thought I had been punched or shot in the gut. The passenger side curtain dropped down and the right rear passenger side door bag deployed. the seatbelt around my waist and shoulder tightened. Fortunately, I kept it together and drove directly to the dealership. I had not hit anything, run over a pothole, swerved or otherwise make any sudden direction change. I was immediately called by an operator on the mercedes emergency system within the car. so mercedes IS aware of the incident at the time it happened. she asked if I needed an ambulance or police. I told her that the airbags had deployed on their own and that I was physically ok. additionally, I drove immediately to star motor dealership where they looked at my vehicle less than 20 minutes after it occurred. the service adviser and some of the technicians quickly looked at the vehicle (it was near closing time). they said they could not read the codes other than the srs fault. I was advised that it would likely be cheaper to fix at a body shop than at the dealer. I later found that the driver side rear seatbelt had also deployed and was tightened.
- Service brakes
TL* the contact owns a 2006 mercedes-benz E320. The contact stated that the brake warning indicator illuminated. The vehicle was manufactured so that after the brake pedal was depressed over 300,000 times, the brakes would fail. The contact took the vehicle to a certified mechanic who diagnosed…
TL* the contact owns a 2006 mercedes-benz E320. The contact stated that the brake warning indicator illuminated. The vehicle was manufactured so that after the brake pedal was depressed over 300,000 times, the brakes would fail. The contact took the vehicle to a certified mechanic who diagnosed that the sbc brake unit failed. The vehicle was not repaired. The manufacturer stated that it was a known failure and extended the warranty an additional 10 years; however, the contact's vehicle surpassed the warranty extension by six months. The manufacturer advised the contact to have the vehicle towed to a dealer for diagnostic testing. The approximate failure mileage was 149,000.
- Service brakes
Car has "sensotronic braking system", sbc, that upon failure renders the car unsafe as only the front wheel brakes will have partial hydraulic power to stop the car. ref: mb bulletin "s142.46-p-0012a" failure occurs without prior warning or brake degradation. my car has had several transitory…
Car has "sensotronic braking system", sbc, that upon failure renders the car unsafe as only the front wheel brakes will have partial hydraulic power to stop the car. ref: mb bulletin "s142.46-p-0012a" failure occurs without prior warning or brake degradation. my car has had several transitory failures as I was driving. only turning off the key and then back on again did I regain normal braking. also upon sbc failure the brake pedal almost goes down to the floor with a functioning reversion to "hydraulic mode." mercedes benz should immediately recall and replace all sbc units asap to eliminate this "time bomb." *tr
- Fuel/propulsion system
Persistent smell of diesel in cabin after filling tank. Leak isolated to right side (passenger side) fuel sender cap under rear seats. Same as gasoline versions, this really happens in the cdi or diesel versions as well. The warranty extension/recall should apply to these cars as well!
- Air bags
I was involved in an accident sat. April 9, 2016. I struck another vehicle that was stopped dead still in the road. My air bags did not deploy . I was traveling at a speed over 30 miles an hour but less than 45 mph and the impact was dead on, no glancing blow. The accident happened on a state highway about 10 p.m.
- Fuel/propulsion system
Fuel IS leaking out of my E320 cdi, there IS also an intense fuel smell, it appears to be the same exact issue that the nhtsa previously ordered mercedes to replace the fuel tanks on all 2003-2009 e-class mercedes, but mercedes says it only applies to gasoline engines.
- Electrical system · Exterior lighting
The insulation covering the electrical wiring that powers the low beam headlights on both passenger and driver sides has failed and crumbled away exposing the bare copper wire. This circuit powers two halogen 55 watt bulbs (110 watts total or ~10 amps) at 12 volts. The insulation failure will…
The insulation covering the electrical wiring that powers the low beam headlights on both passenger and driver sides has failed and crumbled away exposing the bare copper wire. This circuit powers two halogen 55 watt bulbs (110 watts total or ~10 amps) at 12 volts. The insulation failure will present an immediate vehicle fire hazard if the electrical protection fuse fails to actuate as a result of the short circuit created by potential bare wire contact. If the electrical protection fuse does actuate properly the car will lose forward illumination which IS essential for safe vehicle operation at night. In either instance a property and personal hazard can result from this defect. this defect can be traced directly to the wire mercedes benz selected for the manufacture of this circuitry. Either the gauge of the wire selected IS insufficient to dissipate the heat generated by the current flow the circuit demands or the insulation of the wire selected IS inherently defective as evidenced by its crumbling deterioration for a component that should be expected to last the life of the vehicle. In either case this wiring failure constitutes a manufacturing defect which should be subject to recall and correction by the manufacturer at his expense. the defect was discovered while attempting to replace a failed low beam headlight bulb, a maintenance activity that can reasonably be expected to be performed a number of times during the vehicle's lifespan. The defective insulation was immediately evident by visual and tactile observation. It was immediately clear an immediate hazard was present and that the lighting could not be used rendering the vehicle unsafe to operate under condition when the lighting circuit might be operated.
- Service brakes
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. . Mercedes…
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. . Mercedes stopped installing this system in 2006. At the very least, mercedes should issue a mandatory recall to interrogate these vehicles with star das to determine how close to the service threshold the sbc unit IS and replace them at the dealer's expense. This IS a major safety issue that needs to be addressed.
- Service brakes
While driving I got this warning " brake service brake visit workshop.(color black)" I went to a certified mercedes benz shop and got a computer diagnosis stating that the problem was in the power supply accumulation of the sensotronic brake control (sbc) and was advised to take the car to a dealer, I never received from mercedes-benz a letter about a recall of this problem.
- Service brakes
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. I have sent…
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. I have sent a copy of the mercedes service bulletin s142.46-p-0012a which addresses this issue. Mercedes stopped installing this system in 2006. At the very least, mercedes should issue a mandatory recall to interrogate these vehicles with star das to determine how close to the service threshold the sbc unit IS and replace them at the dealer's expense. This IS a major safety issue that needs to be addressed.
- Exterior lighting
During renewal of headlamp bulbs I found that insulation had broken off leaving substantial portion of bare conductors. Wires are in close proximity to each other and if they touch there IS the possibility of loss of lighting or electrical fire. Should this occur, while driving on a dark road, it…
During renewal of headlamp bulbs I found that insulation had broken off leaving substantial portion of bare conductors. Wires are in close proximity to each other and if they touch there IS the possibility of loss of lighting or electrical fire. Should this occur, while driving on a dark road, it likecould result in catastrophic crash. This IS commonly discussed by owners in the mercedes-benz forums. I am surprised that mercedes has not been forced to recall w211s from 2003 to 2009 model years. *tr
- Service brakes
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. Mercedes…
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. Mercedes service bulletin s142.46-p-0012a addresses this issue. Mercedes stopped installing this system in 2006. At the very least, mercedes should issue a mandatory recall to interrogate these vehicles with star das to determine how close to the service threshold the sbc unit IS and replace them at the dealer's expense. This IS a major safety issue that needs to be addressed. *tr
- Service brakes
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. Mercedes…
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. Mercedes has a service bulletin s142.46-p-0012a which addresses this issue. Mercedes stopped installing this system in 2006. At the very least, mercedes should issue a mandatory recall to interrogate these vehicles with star das to determine how close to the service threshold the sbc unit IS and replace them at the dealer's expense. This IS a major safety issue that needs to be addressed. *tr
- Service brakes
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. mercedes…
This vehicle IS equipped with sensotronic brake control that has a service threshold. When this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. This occurs without any prior warning and results in increased stopping distance. mercedes stopped installing this system in 2006. At the very least, mercedes should issue a mandatory recall to interrogate these vehicles with star das to determine how close to the service threshold the sbc unit IS and replace them at the dealer's expense. This IS a major safety issue that needs to be addressed. *tr
- Service brakes
This vehicle IS equipped with sensotronic brake control that has a service threshold. when this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. this occurs without any prior warning and results in increased stopping distance. I have…
This vehicle IS equipped with sensotronic brake control that has a service threshold. when this threshold IS reached the brake system defaults to non power assisted hydraulic mode to the front wheels only. this occurs without any prior warning and results in increased stopping distance. I have sent a copy of the mercedes service bulletin s142.46-p-0012a to nathaniel hayes at dot.gov which addresses this issue. mercedes stopped installing this system in 2006. at the very least, mercedes should issue a mandatory recall to interrogate these vehicles with star das to determine how close to the service threshold the sbc unit IS and replace them at the dealer's expense. this IS a major safety issue that needs to be addressed. ....updated 01/23/15 *bf updated 10/6/2015*js
- Fuel/propulsion system
Filled the fuel tank with diesel. Drove 240 miles to destination. Upon arriving, smelled diesel very strong at right rear near fuel cap and under tire well. Looked under car and saw possible diesel leaking. Bought new file tank thinking that may solve but kept smelling it so I drive to mb dealer…
Filled the fuel tank with diesel. Drove 240 miles to destination. Upon arriving, smelled diesel very strong at right rear near fuel cap and under tire well. Looked under car and saw possible diesel leaking. Bought new file tank thinking that may solve but kept smelling it so I drive to mb dealer in fort pierce, fl. Dealer stated fuel tank leak with estimate of $3500. Seems to be happening on other W211 cars as well. Feel this should be a recall on the cars. This IS very much a safety issue on a supposedly "safe" car. *tr
- Fuel system, gasoline
TL* the contact owns a 2006 mercedes benz E320. The contact stated while parked and the engine turned off, a strong odor of fuel emitted inside and outside of the vehicle. The vehicle was taken to an authorized dealer, who stated that the fuel sending unit would need to be replaced. The vehicle was currently being repaired. The manufacturer was notified of the issue. The approximate failure mileage was 31,000. Pam
- Fuel/propulsion system
My 2006 e class 320 mercedes had a strong odor of gasoline. I took it to the dealer and they said it IS a fuel sending unit problem I have read that this IS a problem with this car and I should let you know that I have this problem. I am being told I have to pay $1000.00 + for this repair are…
My 2006 e class 320 mercedes had a strong odor of gasoline. I took it to the dealer and they said it IS a fuel sending unit problem I have read that this IS a problem with this car and I should let you know that I have this problem. I am being told I have to pay $1000.00 + for this repair are they supposed to cover this? I also read there IS a recall on this car voluntary emissions recall # 2008-020001 can you please advise me I am very concerned. *tr
- Service brakes
Near total and instantaneous brake failure, very close to hitting another car, thankfully was able to enter parking lot to stop. as soon as pedal was depressed dash illuminated red and notified of brake failure, pushing pedal to floor barely provided any braking at all. After key off cycles…
Near total and instantaneous brake failure, very close to hitting another car, thankfully was able to enter parking lot to stop. as soon as pedal was depressed dash illuminated red and notified of brake failure, pushing pedal to floor barely provided any braking at all. After key off cycles everything appears to be normal again. huge confidence loss in vehicle, very close to hitting another car at speed, not good. *tr
- Suspension
Driving over a speed bump at low speed and coil spring snapped above the spring perch. car was unable to be driven until repairs were made. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Driver Air Bag Circuit High Resistance
Mercedes-Benz USA (MBUSA) has reported a high number of warranty claims for air bag warning lamp illumination due to a diagnostic fault code 9103 or 9123 indicating a high resistance in the driver's frontal air bag firing circuit.MBUSA's testing and evaluation have shown that this condition is the result of a faulty…
Mercedes-Benz USA (MBUSA) has reported a high number of warranty claims for air bag warning lamp illumination due to a diagnostic fault code 9103 or 9123 indicating a high resistance in the driver's frontal air bag firing circuit.MBUSA's testing and evaluation have shown that this condition is the result of a faulty connector (specifically, improper wire crimp) but that it will not prevent proper deployment of the driver's frontal air bag.The faulty connector can cause the air bag circuit resistance levels to exceed the threshold that illuminates the air bag warning lamp, but they do not exceed a higher limit at which proper deployment of the air bag may no longer occur.The agency believes that further expenditure of agency resources does not appear to be warranted at this time.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.During the investigation, ODI learned that MBUSA will initiate a warranty extension program to address the faulty connectors in subject model year 2005 and 2006 E-Class and other MBUSA model/model year vehicles.This action will extend the warranty coverage for this issue to 10 years or 100,000 miles, whichever occurs first.MBUSA will notify all affected vehicle owners of this action.A bulletin describing this program is available in the investigative file.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10252770As previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a Settlement regarding claims relating to allegations that the 590 Mars Red paint available as an original, exterior color option for certain models of Mercedes-Benz vehicles may experience peeling, flaking, or bubbling of the exterior paint or clear coat. This Mars Red paint is sometimes referred to as Fire Opal. The purpose of this update is to alert you that: 1. The Settlement has received final approval. The Settlement will go into effect on March 11, 2024. As of that date, customers are eligible to receive extended warranty coverage under the Settlement. 2. Under the Settlement, an eligible customer might receive extended warranty coverage as of the date the vehicle is presented to your dealership OR certain customers might have validated Qualified Future Repair claims, making them eligible for a different level of coverage. To determine if a customer: (a) is eligible for extended warranty coverage; and (b) what level of warranty coverage is available to them, please refer to the Service Packages section in VMI/Netstar. 3. Damage code 21800 (damage type 00) must be used for warranty claims covered pursuant to the Settlement. Please note that you should only claim for the percentage of warranty repair cost reflected in VMI/Netstar (see below, e.g., for Period Two, claim only 50% of warranty repair cost). 4. Before the dealership agrees to perform any work: The customer should be given a Repair Order containing: (1) an estimate for the repair, (2) the portion covered under the extended warranty; and (3) the customers contribution amount for the repair, if applicable. The customer must agree to pay their contribution amount for the repair and sign the Repair Order before the repair is performed.
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10235972Enclosed for your information and pursuant to part 579.5, please find our latest Service and Warranty Bulletins for March, 2016
- 10219252In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, is extending the warranty coverage on the fuel filter unit in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: The fuel filter unit might need to be replaced due to minor fuel seepage at the fuel filter flange that could result in fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). Note that a risk of fire has been ruled out based on the nature of the fuel seepage and the distance to hot components. The vehicles will be visible and flagged in VMI as OPEN on June 10, 2022
- 10215214In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, is extending the warranty coverage on the fuel filter unit in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: The fuel filter unit might need to be replaced due to minor fuel seepage at the fuel filter flange that could result in fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). Note that a risk of fire has been ruled out based on the nature of the fuel seepage and the distance to hot components.
- 10205233Mobile phone cotacts are not transferred completely.
- 10205225Headlamps fogged.
- 10186142Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
- 10186141NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
- 10186135If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
- 10181124Harsh engagement when changing gear range from P to D or R
- 10181123Harsh engagement when changing gear range from P to D
- 10179951AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
- 10167561Xenon burner inoperative or flickers
- 10167553Combination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
- 10167525Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
- 10167489Noise: A rattling noise may be heard from the area of the chain drive for approx. 2-5 seconds after engine start. And/or: Fault code entries in engine control unit: SIM271DE20: P001177 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The commanded position cannot be reached. P001762 The position of the exhaust camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. The signal comparison is faulty. P001192 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The function or the instruction is faulty. P001195 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The mechanical setup is not OK. P001477 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The commanded position cannot be reached. P001492 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The function or the instruction is faulty. P001495 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The mechanical setup is not OK. P001600 The position of the intake camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. P001662 The position of the intake camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. The signal comparison is faulty. P001700 The position of the exhaust camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft.
- 10167000Surface damage on steering wheel trim
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10166975This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year 2002 to 2014.
- 10166103The controls on the partially electric seat adjustment switch stick or are loose or broken.
- 10166092Dynamic seat control is not functioning correctly and/or air cushions do not inflate fully.
- 10166090Possible complaints: 1. Memory function of electric seat fore/aft adjustment not functioning. 2. Seat fore/aft adjustment with easy entry/exit feature not functioning. 3. Head restraint presetting not functioning. 4. Seat fore/aft adjustment can only be adjusted for 2 sec with the seat adjustment switch (seat can only be adjusted in longitudinal direction in fits and starts). 5. Function "Collision avoidance when folding down the rear seat backrest" not functioning (seat fails to move forward when the rear seat backrest is folded down).
- 10166084Rubbing noises at the point at which the covering rubs against the cover. Only occurs on vehicles with the sport package .
- 10166083Rubbing noises arise between the covering and cover of the sidebag
- 10166082Noises from area of seat adjuster or cushion frame.
- 10166081Noise complaints when load on backrest frame changes. Affects the driver and front passenger seats. Also perform the remedial action if you are performing work on: - backrest frame - backrest cover or - guide rail of head restraint. If the backrest frame is exposed as a result, the actions must always be performed in order to avoid follow-up repairs.
- 10158329Oil in engine wiring harness
- 10151959Seat belt extender toothed rack sluggish or makes noises
- 10151948Display of suspension setting in head unit implausible
- 10151924Liftgate intermittently does not open fully
- 10136031Engine noises (rattling) after engine start
- 10135628iPhone mobile phone: Various complaints after software update to iOS8
- 10135598Engine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
Every Mercedes Benz E320 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.