2008 Mercedes-Benz E350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › E350 › 2008
These records cover every 2008 Mercedes-Benz E350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2008 Mercedes-Benz E350. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk and remedy
Risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk and remedy
Risk
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk and remedy
Risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Mercedes-benz IS recalling certain model year 2007-2009 E350 4matic wagon vehicles manufactured from july 1, 2006, through april 30, 2009. A connecting rod for the load leveling rear suspension system may fail.
Risk and remedy
Risk
If this occurs, the driver may have reduced vehicle control, increasing the risk of a crash.
Remedy
Mercedes-benz will notify owners, and dealers will replace all the connecting rods, free of charge. the safety recall began on september 7, 2012. owners may contact mercedes-benz at 1-800-367-6372.
Owner complaints
173 complaints8 involved a crash9 involved a fire9 injuries
What owners report most
Latest complaints
- Structure › Body
Driving down Interstate 65 just south of Bay Minette Alabama and doing approximately 70MPH, there was a total failure of the sunroof. This happened where crazing started and then a catastrophic failure of the glass, blowing out the sunroof. This happened in the space of about 30 seconds. It…
Driving down Interstate 65 just south of Bay Minette Alabama and doing approximately 70MPH, there was a total failure of the sunroof. This happened where crazing started and then a catastrophic failure of the glass, blowing out the sunroof. This happened in the space of about 30 seconds. It appears to be the exact circumstance outlined in NHTSA Recall #24V874000. Shards of glass entered the cabin, and while there were no injuries, the passenger was hit in the face with debris. The car behind, although hit with some glass, swerved to avoid it and moved on without stopping. No police report was filed. The car was previously inspected by Mercedes under the recall and we were told that the glass was fine and MB closed the recall on this particular VIN. This is a post inspection failure. Mercedes have so far, refused to honor any type of recall work to replace the roof. At this time, I have opened a case with MB USA and await an outcome.
- Visibility
The contact owns a 2008 Mercedes-Benz E-350. The contact received notification of NHTSA Campaign Number: 19V918000 (Visibility). The vehicle was taken to the dealer. The contact informed the dealer that the sunroof had not been used in 10 years. In addition, the contact informed the dealer of an…
The contact owns a 2008 Mercedes-Benz E-350. The contact received notification of NHTSA Campaign Number: 19V918000 (Visibility). The vehicle was taken to the dealer. The contact informed the dealer that the sunroof had not been used in 10 years. In addition, the contact informed the dealer of an issue while attempting to close the sunroof ten years ago. The vehicle was not inspected, and the dealer declined the recall repair. The contact was informed that if the recall repair was performed and the sunroof fractured, the vehicle owner would be responsible for the repair. The contact was unsure if the previous sunroof issue was with the vehicle or a previous vehicle that the contact had owned. The manufacturer was contacted, and a case was filed. The contact was advised to take the vehicle to an alternate dealer for assistance. The vehicle was not repaired. The failure mileage was unavailable.
- Electrical system · Fuel/propulsion system
My car displayed all of the issues listed below for the Electrical system recall. The fuel gague went "blank", other gagues acting irradical, the check engine light stay on, etc. My car make and model fall under this recall but have been excluded. I had to pay out of pocket $4678.50 to replace the…
My car displayed all of the issues listed below for the Electrical system recall. The fuel gague went "blank", other gagues acting irradical, the check engine light stay on, etc. My car make and model fall under this recall but have been excluded. I had to pay out of pocket $4678.50 to replace the entire fuel tank due to this and the Manufacture (Mercedes Benz) is refusing to reimburse me. (1) THE FUEL GAUGE READINGS MAY BE INCORRECT; (2) A STUCK FUEL-LEVEL SENSOR MAY NOT BE DISPLAYED IN THE INSTRUMENT CLUSTER; (3) THE OBD SYSTEM MAY CAUSE THE CHECK ENGINE LIGHT TO ILLUMINATE INCORRECTLY; AND, (4) THE SPEEDOMETER MAY BE OUT OF TOLERANCE. IN THE EVENT OF A VEHICLE CRASH, THE ELECTRICAL FUEL PUMP MAY NOT RECEIVE A CRASH SIGNAL THAT IS REQUIRED FOR THE FUEL PUMP TO DISCONNECT AND PREVENT FUTURE FUEL DELIVERY AS DESIGNED.
- Electrical system · Seats · Unknown or other
2008 MercedesE350 (W211) Driver’s seat heater, ~11:48am Location: Lidl Parking Lot, 2017 St. Joseph’s Dr., Bowie/Upper Marlboro, MD While I was sitting in the driver’s seat with my back fully against it, the seat heater burned through the leather on the left side of the seat. The cabin immediately…
2008 MercedesE350 (W211) Driver’s seat heater, ~11:48am Location: Lidl Parking Lot, 2017 St. Joseph’s Dr., Bowie/Upper Marlboro, MD While I was sitting in the driver’s seat with my back fully against it, the seat heater burned through the leather on the left side of the seat. The cabin immediately filled with smoke. The burning stopped only after I turned off the seat‑heater button. I was inside the vehicle during the failure, and the situation created a direct fire hazard; the seat could have ignited, and I could have caught fire. I don’t know if the passenger seat heater is also affected, so passengers cannot safely use their seat warmer. No warning lamps, messages, or symptoms pre failure. Evidence Available: Video/photo of the aftermath (burned seat left‑side damage), the vehicle and damaged seat are available for inspection. Smoke in video/photo. Has the Problem Been Reproduced or Confirmed?: I’ve not attempted to reproduce the problem for safety reasons, and it has not yet been confirmed by a dealer or independent service center. However, publicly available information shows Mercedes previously settled a $54 million class action for the same seat‑heater defect in model years prior to 2008. My 2008 model was not included despite experiencing the same dangerous failure. Mercedes is aware this is a known issue.Has the Vehicle Been Inspected?: A dealership inspection at Mercedes‑Benz of Alexandria scheduled 12/23/23 at 11:00 a.m. Warning Lamps or Prior Symptoms: None. Safety Risk Summary: This defect created immediate danger to my safety. The heater burned through the seat while I was sitting in it, filling cabin with smoke and creating a risk of burn injury and the possibility that I could have caught fire. The defect may also endanger passengers if both seats are affected. Broader Concern: Prevent others from experiencing defect, causing serious injury/vehicle fire. Limits safe use of vehicle for self and passengers. Plus Mercedes is aware. Can’t upload video.
- Air bags · Power train
While driving a 2008 Mercedes-Benz E350 on 5/21/2025 around 1:50pm, the transmission suddenly failed while I was traveling at approximately 75 mph was on highway 76. As a result of the failure, the driver's side airbag deployed unexpectedly.
- Structure › Body
The trunk safety release inside the trunk will not open the trunk. It is an electrical switch and not a cable pull release. If you get in the trunk and the battery is low, you cannot get out. There is not a passage between the rear seat and the trunk. There is not a manual release for the trunk. The only way to get inside is cutting through the trunk lid or deck.
- Electrical system · Suspension · Visibility
The contact owns a 2008 Mercedes-Benz E350. The contact stated that after parking the vehicle overnight, the vehicle failed to start the following morning. The contact was able to jumpstart the vehicle. The vehicle was taken to Combels Customs - Collision Repair, Auto Body Shop, where the…
The contact owns a 2008 Mercedes-Benz E350. The contact stated that after parking the vehicle overnight, the vehicle failed to start the following morning. The contact was able to jumpstart the vehicle. The vehicle was taken to Combels Customs - Collision Repair, Auto Body Shop, where the alternator and the battery were replaced; however, the failure persisted. The contact stated that the speedometer, the clock, and the infotainment system were inoperable. Additionally, the contact stated while driving at various speeds and turning, there was an abnormal knocking sound coming from the rear suspension, and the vehicle was swaying. The contact stated that after opening the sunroof, the sunroof failed to close as needed. The contact was able to close the sunroof manually with assistance. The contact related the failure to NHTSA Campaign Numbers: 08V303000 (Electrical System), 24V874000 (Visibility) and 12V264000 (Suspension). The dealer was notified of the failure and informed the contact the VIN was not included in the recalls. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.
- Fuel/propulsion system
This is a PZEV vehicle. When the car is filled over 3/4th of the way, the driver's side near the back tire starts to leak the fuel. There was no warning lights, just the smell and the leaks. It's obvious why this is a safety hazard. This was not inspected by anyone other than myself as it was…
This is a PZEV vehicle. When the car is filled over 3/4th of the way, the driver's side near the back tire starts to leak the fuel. There was no warning lights, just the smell and the leaks. It's obvious why this is a safety hazard. This was not inspected by anyone other than myself as it was quite obvious after removing the back seat and accessing the sending unit location. This started after I resolved a fuel pump issue (back in March, resolved this month) Mercedes refused to handle ($3k) and noticed on or around 9/24/24.
- Visibility/wiper
panoramic sunroof stuck will not close. generally dealer purportedly recalled select vehicles acknowledging issue, however oem states this particular vin is not included in recall, not making any sense, if they acknowledge problem but decline to resolve for others
- Visibility › Sun/moon roof assembly
The contact owns a 2008 Mercedes-Benz E350. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 19V918000 (Visibility). The contact stated that the sunroof was working prior to the recall repair. After the recall repair, the contact opened the sunroof to check the…
The contact owns a 2008 Mercedes-Benz E350. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 19V918000 (Visibility). The contact stated that the sunroof was working prior to the recall repair. After the recall repair, the contact opened the sunroof to check the operation of the sunroof; however, the sunroof failed to close as needed. The vehicle was taken back to the dealer and the sunroof was manually closed and the contact was informed that the sunroof should not be opened. The sunroof was not repaired. The contact called the dealer several times but was unable to speak with the Service Manager. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 86,876.
- Electrical system · Fuel/propulsion system · Unknown or other
On [XXX] I was driving and the vehicles stalled in the middle of the street, I couldn’t start it back. I managed to contact AAA and had the vehicle towed to my home because it around 6pm and auto repair shops were closed. Next morning I had AAA towed the vehicle to a local auto repair shop and…
On [XXX] I was driving and the vehicles stalled in the middle of the street, I couldn’t start it back. I managed to contact AAA and had the vehicle towed to my home because it around 6pm and auto repair shops were closed. Next morning I had AAA towed the vehicle to a local auto repair shop and they told me that fuel pump failed. It would have been very dangerous if we were driving on the freeway, not to mention I had my 85 year old mother in the passenger seat. Please help me as I am sure what I need to do now. It’s a Mercedes-Benz model E350 2008. I can be reached at [XXX] my name is [XXX] . My car has 87,200 miles. Thank you in advance for all your helps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fuel/propulsion system
Smell of gasoline in the cabin and real bad outside of car
- Fuel system, gasoline
The contact owns a 2008 Mercedes-Benz E350. The contact stated that the vehicle failed to start after several attempts. In addition, the engine began to sputter while idling. The contact had taken the vehicle to an independent mechanic where the fuel tank sensor was replaced; however, the failure…
The contact owns a 2008 Mercedes-Benz E350. The contact stated that the vehicle failed to start after several attempts. In addition, the engine began to sputter while idling. The contact had taken the vehicle to an independent mechanic where the fuel tank sensor was replaced; however, the failure persisted. The contact also stated that while his daughter was driving at an undisclosed speed, the vehicle stalled in the middle of an intersection. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed; and the mechanic discovered that the fuel pump had failed and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 140,000. The VIN was not available.
- Electrical system › Instrument panel › Fuel gauge
The contact owns a 2008 Mercedes-Benz E350W. The contact that she noticed a fuel odor throughout the vehicle. The contact stated that the vehicle was taken to an independent mechanic where it was diagnosed, and the contact was informed that the fuel tank components and fuel compressor needed to be…
The contact owns a 2008 Mercedes-Benz E350W. The contact that she noticed a fuel odor throughout the vehicle. The contact stated that the vehicle was taken to an independent mechanic where it was diagnosed, and the contact was informed that the fuel tank components and fuel compressor needed to be replaced. The vehicle was repaired however, the failure recurred. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was towed back to the dealer where it was diagnosed that the fuel gauge failed to read properly and needed to be replaced. The vehicle was not repaired. The contact referenced the NHTSA Campaign Number: 08V303000 (Electrical System). The manufacturer was not notified of the failure. The failure mileage was approximately 128,000.
- Fuel/propulsion system
Gasoline smell all times inside of the car.
- Service brakes, hydraulic · Visibility › Sun/moon roof assembly
The contact owns a 2008 Mercedes-Benz E350. The contact stated while driving at various speeds on a bumpy road surface, the sunroof shuddered. The contact also stated that the sunroof failed to open. Additionally, the contact stated while driving 40-45 MPH and depressing the brake pedal, the pedal…
The contact owns a 2008 Mercedes-Benz E350. The contact stated while driving at various speeds on a bumpy road surface, the sunroof shuddered. The contact also stated that the sunroof failed to open. Additionally, the contact stated while driving 40-45 MPH and depressing the brake pedal, the pedal went to the floorboard, and the vehicle failed to respond. The brake fluid level message was displayed. The contact stated that she swerved to the left lane to avoid crashing into another vehicle. The contact then made a left turn and continually depressed the brake pedal until the vehicle stopped. The contact then drove 20-25 MPH to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake line was corroded, causing the brake fluid to leak. The mechanic added brake fluid to the vehicle; however, the failure recurred while the contact was driving back to the residence. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The failure mileage was approximately 106,000.
- Fuel system, gasoline
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while refueling, the contact smelled an abnormal fuel odor. The contact stated that the odor was present whether the vehicle was turned off or running. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
- Fuel/propulsion system
My car has smelled like gas for the past few years. Also it has not past inspection for the past 2 years. Mercedes said it was due to a defective intake manifold. Paid to replace the intake manifold and Mercedes said 2 new codes appeared. Now the gas tank, fuel pumps, brackets and hoses need…
My car has smelled like gas for the past few years. Also it has not past inspection for the past 2 years. Mercedes said it was due to a defective intake manifold. Paid to replace the intake manifold and Mercedes said 2 new codes appeared. Now the gas tank, fuel pumps, brackets and hoses need to be replaced at a cost of of over 3500. The fuel pumps were replaced in 2014. Not sure why I continue to have problems with fuel pumps and now gas tank. Was informed this year after replacing the intake manifold that there was an extended warranty that concluded December 2022. I think Mercedes should resolve this as other vehicles had this same safety issue.
- Air bags
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while driving at approximately 25 MPH, a vehicle that was merging onto the road did not yield and crashed into the front passenger side of her vehicle. The contact stated that the air bags failed to deploy. The contact sustained…
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while driving at approximately 25 MPH, a vehicle that was merging onto the road did not yield and crashed into the front passenger side of her vehicle. The contact stated that the air bags failed to deploy. The contact sustained whiplash and bruises on her right leg, and the front passenger had an ACL injury. A police report was filed. The vehicle was towed to an independent mechanic, where unknown repairs were completed. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 123,000.
- Fuel/propulsion system
Very strong gas smell both inside and outside of the car with check engine light on. This happened in May of 2022. Could not park the car inside the garage. Contacted MBUSA, they said there is an extended warranty for this vehicle for this problem, advised me to take it to Mercedes dealer. I took…
Very strong gas smell both inside and outside of the car with check engine light on. This happened in May of 2022. Could not park the car inside the garage. Contacted MBUSA, they said there is an extended warranty for this vehicle for this problem, advised me to take it to Mercedes dealer. I took the car to the dealer. They checked it out and said it is not covered under the extended warranty because it has passed the mileage ceiling for PZEV which I do not know what PZEV is. I checked The NHTSA website, it says 15 years unlimited miles. I had no other choice but to fix the car at the dealer and pay for the cost. A few months later MBUSA sent me a letter telling me although it has passed the mileage I might be eligible for a refund and wanted me to file a claim at the dealership. I did and after over two months the dealer again told me it is not covered. I paid about $1100 for the repair and told MBUSA that the dealer does not honor what the MBUSA letter says. Now even MBUSA does not honor what they wrote me in their own letter. They say if my car was non PZEV it would have been covered? How was it my fault to have a PZEV vehicle? Why did Mercedes had PZEV and non PZEV? How is it the customer fault. Both vehicles have the same issue but why one is covered and the other is not? Please you be the judge.
- Seats
I switched on driver seat heater. Less than one minute later I noticed smoke and discovered a hole burned through seat and my jacket.
- Power train › Driveline › Differential unit
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while approaching a stop, she heard a roaring sound coming from the vehicle. The contact stated that the vehicle then stalled without warning. The vehicle failed to restart. No warning light was illuminated. The vehicle was towed…
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while approaching a stop, she heard a roaring sound coming from the vehicle. The contact stated that the vehicle then stalled without warning. The vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the rear differential had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 71,888.
- Seats
The driver side seat warmer melted through the leather seat and burnt a hole in my sweater The seat could have got on fire We took the car to Mercedes Benz of Lynnwood where our service advisor, John McDonald took pictures to send to MBenz USA The display panel did not show any error messages or error codes
- Power train
The vehicle will intermittently go into limp mode with a max speed of 45mph. At a stop vehicle will not accelerate FWD unless transmission is put into park and the vehicle turned off and then re-started. Professional diagnosis suggests the transmission needs to be replaced and this is common for…
The vehicle will intermittently go into limp mode with a max speed of 45mph. At a stop vehicle will not accelerate FWD unless transmission is put into park and the vehicle turned off and then re-started. Professional diagnosis suggests the transmission needs to be replaced and this is common for cars with 100k miles or more. Only a Mercedes Authorized Technician with a real time connection to a Mercedes Server can properly perform this task. This is a sub par design that creates a safety hazard. The repair procedure coupled with the frequency of this serious failure makes this vehicle a Lemon. Mercedes Benz Is Totally Responsible.
- Unknown or other
Panoramic sunroof does not close and roof shades do not close. Mercedes Benz wants $8,000+ to fix it. Then tells us our 2008 is only worth $3500.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Fuel Leakage From The Fuel Tank
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and…
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10219252In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, is extending the warranty coverage on the fuel filter unit in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: The fuel filter unit might need to be replaced due to minor fuel seepage at the fuel filter flange that could result in fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). Note that a risk of fire has been ruled out based on the nature of the fuel seepage and the distance to hot components. The vehicles will be visible and flagged in VMI as OPEN on June 10, 2022
- 10215214In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, is extending the warranty coverage on the fuel filter unit in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: The fuel filter unit might need to be replaced due to minor fuel seepage at the fuel filter flange that could result in fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). Note that a risk of fire has been ruled out based on the nature of the fuel seepage and the distance to hot components.
- 10205154Gasket may settle causing a slight oil leak.
- 10205147Ticking or pulsing noise from high-pressure pump and/or fuel injectors.
- 10186142Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
- 10186141NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
- 10186135If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
- 10181124Harsh engagement when changing gear range from P to D or R
- 10181123Harsh engagement when changing gear range from P to D
- 10179951AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
- 10177571Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Check housing cover of lamp unit for natural fogging or dew as per GI82.10-P-009047. . 1. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. 1.1. Order the required service covers by referring to the variant overview. 1.2. Remove lamp unit 1.3. Remove all grommets from vent openings. 1.4. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation membrane to work properly! 1.5. Remove existing service cover 1.6. Place desiccant packs in new service covers and bolt down 1.7. Stick new diaphragm onto specified surface on service cover [picture of service cover] Note: The bonding surface must be clean and dry. 06
- 10176670To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system in certain Mercedes-Benz vehicles. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles diagnosed as having mold or mildew type odors originating from the HVAC system?although that coverage will not take effect until the settlement is judicially approved and other events occur; likely not until December 7, 2020 at the earliest (see below). If the settlement becomes effective, coverage will include cleaning of the evaporator and replacement of the HVAC filters
- 10167561Xenon burner inoperative or flickers
- 10167525Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
- 10167000Surface damage on steering wheel trim
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10166975This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year 2002 to 2014.
- 10166103The controls on the partially electric seat adjustment switch stick or are loose or broken.
- 10166092Dynamic seat control is not functioning correctly and/or air cushions do not inflate fully.
- 10166090Possible complaints: 1. Memory function of electric seat fore/aft adjustment not functioning. 2. Seat fore/aft adjustment with easy entry/exit feature not functioning. 3. Head restraint presetting not functioning. 4. Seat fore/aft adjustment can only be adjusted for 2 sec with the seat adjustment switch (seat can only be adjusted in longitudinal direction in fits and starts). 5. Function "Collision avoidance when folding down the rear seat backrest" not functioning (seat fails to move forward when the rear seat backrest is folded down).
- 10166084Rubbing noises at the point at which the covering rubs against the cover. Only occurs on vehicles with the sport package .
- 10166083Rubbing noises arise between the covering and cover of the sidebag
- 10166082Noises from area of seat adjuster or cushion frame.
- 10166081Noise complaints when load on backrest frame changes. Affects the driver and front passenger seats. Also perform the remedial action if you are performing work on: - backrest frame - backrest cover or - guide rail of head restraint. If the backrest frame is exposed as a result, the actions must always be performed in order to avoid follow-up repairs.
- 10165849AIRCAP functions excessively
- 10158329Oil in engine wiring harness
- 10151959Seat belt extender toothed rack sluggish or makes noises
- 10151948Display of suspension setting in head unit implausible
- 10151924Liftgate intermittently does not open fully
- 10135628iPhone mobile phone: Various complaints after software update to iOS8
- 10135598Engine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
- 10056470Xentry (mercedes): combination of fault codes p060c00 and/or p060600, causing various transmission symptoms due to central processing unit, software induced internal control unit fault IS detected. Model 212.098, 212.298, 212. 095, 212.195. Updated 1/6/15.
- 10051540Xentry: m271.8 evo engine has poor accelerator response- lack of power under full load and high rpm. Engine diagnosis warning lamp (cel) lights up, vehicle IS in limp-home mode (may or may not be intermittent).
Every Mercedes-Benz E350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.