2009 Mercedes-Benz E350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › E350 › 2009
These records cover every 2009 Mercedes-Benz E350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2009 Mercedes-Benz E350. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk and remedy
Risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk and remedy
Risk
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk and remedy
Risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Mercedes-benz IS recalling certain model year 2007-2009 E350 4matic wagon vehicles manufactured from july 1, 2006, through april 30, 2009. A connecting rod for the load leveling rear suspension system may fail.
Risk and remedy
Risk
If this occurs, the driver may have reduced vehicle control, increasing the risk of a crash.
Remedy
Mercedes-benz will notify owners, and dealers will replace all the connecting rods, free of charge. the safety recall began on september 7, 2012. owners may contact mercedes-benz at 1-800-367-6372.
Owner complaints
64 complaints2 involved a crash4 involved a fire5 injuries
What owners report most
Latest complaints
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact purchased a 2009 Mercedes-Benz E350. The sale was a private sale. The contact's friend, a dealer, requested a Carfax report, which indicated that mileage was last reported at 200,000. In addition, the Carfax report indicated that the last reported repair service was performed in 2014 and the mileage then was 66,000. The contact stated that the advertisement reported the mileage at 88,000.
- Seats › Front assembly › Power adjust
The contact owns a 2009 Mercedes-Benz E350. The contact stated while driving 30 MPH, the contact felt heat coming from the rear of the front driver seat and noticed smoke coming from the rear of the seat, causing the back of the driver’s seat to catch on fire. The contact was to pull over and…
The contact owns a 2009 Mercedes-Benz E350. The contact stated while driving 30 MPH, the contact felt heat coming from the rear of the front driver seat and noticed smoke coming from the rear of the seat, causing the back of the driver’s seat to catch on fire. The contact was to pull over and noticed that the back of his shirt had caught on fire as well, the contact was not injured. The contact was able to stop the fire by pouring water on the seat. No police report was filed. The vehicle was taken to the dealer, but it was not diagnosed, but the front driver seat was replaced, but the failure reoccurred. The manufacturer was contacted, and they agreed to replace the front seat. The failure mileage was 38,000.
- Fuel system, gasoline › Delivery › Fuel pump
The contact owns a 2009 Mercedes-Benz E-350. The contact stated while driving 30 MPH and coming to a complete stop, the vehicle started sputtering and stalled. The contact pushed the vehicle to the side of the roadway. The contact was unable to restart the vehicle after several attempts. The…
The contact owns a 2009 Mercedes-Benz E-350. The contact stated while driving 30 MPH and coming to a complete stop, the vehicle started sputtering and stalled. The contact pushed the vehicle to the side of the roadway. The contact was unable to restart the vehicle after several attempts. The contact towed the vehicle to her residence five days later. The contact used an OBD reader to determine that the failure was associated with the fuel system. The contact replaced the fuel relay and fuses, fuel pump and fuel filter herself; however, the vehicle failed to start. The vehicle was then towed to the dealer and diagnosed with a fuel leak. The contact was informed that the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included. The failure mileage was approximately 147,000.
- Fuel/propulsion system
This vehicle has a very profound strong gas smell inside and out of the car. Upon further research, it has been notably stated that this particular vehicle model from years 2003-2009 had the same common issue that when refueling and topping off at full tank capacity, there is a fuel leakage seeping…
This vehicle has a very profound strong gas smell inside and out of the car. Upon further research, it has been notably stated that this particular vehicle model from years 2003-2009 had the same common issue that when refueling and topping off at full tank capacity, there is a fuel leakage seeping from the top of the gas tank which sits underneath of the back passenger seat. Apparently there is a health hazard recall listed upon this vehicle for this issue but when I called my local mercedes benz dealer they said that there was no recall with this issue and refused to acknowledge the problem. But in fact there are many videos of evidence online illustrating and showing other same vehicle owners addressing the fuel tank leakage from within underneath the back passenger seat, and there is also many written testimonials cases stating the existance of the same issue. I really do hope this issue gets addressed asap for which i do fear for my family's safety and mine. Thank you in advance for your time!
- Engine
Crank shaft balancer which IS so common and an almost $9000 repair. car runs but can't smog or sell because it throws codes p0016 p0017. There IS no word on many class action lawsuits about this online. how do we fix. This IS a one owner car with problem for last 50K miles and no solution.
- Fuel system, gasoline
The contact owns a 2009 Mercedes-Benz E350. The contact stated while driving immediately after refueling, there was an abnormally strong fuel odor inside the cabin of the vehicle. The vehicle was taken to the local dealer but was not diagnosed. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 132,000.
- Fuel/propulsion system
I’m smelling gas fumes inside and outside of the car. I heard there was a 15 yr warranty on E Class with this issue.
- Power train · Steering
(1) when driving, the vehicle tends to drift back and forth in the lane. There IS no evidence of losing steering fluid. What causes this to happen? (2) the transmission causes the vehicle to tremble when taking off from a stop position and also when driving at slow speedsuch as in slow street trafic.
- Fuel/propulsion system
Serious smell of gasoline during and after refuelling. Occurs while stationary.
- Air bags · Seat belts · Service brakes
I just purchased a vehicle from a private party and we kept communicating for about 4-5 days. During that time the seller claimed he was the 2ND owner and that was great. then he posted pictures and videos of the car in a video and it looked in perfect condition. then after driving 3 1/2 hours…
I just purchased a vehicle from a private party and we kept communicating for about 4-5 days. During that time the seller claimed he was the 2ND owner and that was great. then he posted pictures and videos of the car in a video and it looked in perfect condition. then after driving 3 1/2 hours to meet the seller and he lied about the year of vehicle. the damages were far beyond shown on the video and pictures. then the major issue was that there was an warning light stating the driver srs needs to be serviced, I asked the seller mohummed. What this IS and he said its the seat belt buckle and it something I can find in the trash can. also there was severe oxidation on the roof and he was not willing to change the price at all. then when I asked him how many owners had this vehicle and he says he's the second owner and I was very suspicious because this car will of had 7 owner after me, I did call him and he claimed he told me that the airbags don't work!!! I was very upset due to the fact we have a child and the care has 2 stage airbags and he didn't service anything himself everything else's was from the previous owners. he simply beat it up and then sold it. the biggest issues besides scratches and dents, it's clean in the interior however he didn't mention a airbag not working and I specifically asked him what going on with this airbag warning and he simply said it goes away and you don't have worry about it its nothing serious.... When I figured it all out and spoke via by phone 2 days after the purchase he didn't even have a contract or bill of sale. I want the airbage replaced or he can give me my money back and we can end it at that point. my phone: [xxx] seller:([xxx]) :[xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).
- Air bags · Exterior lighting · Unknown or other
[Xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Fuel/propulsion system
When I was filling up the fuel completely, I had a smell of fuel from the back when I parked the car, so I tracked the car and found the fuel drops coming down from the left side in the back, so I stopped the car and took it home and I checked the transmitter unit in the back seat as a mechanical…
When I was filling up the fuel completely, I had a smell of fuel from the back when I parked the car, so I tracked the car and found the fuel drops coming down from the left side in the back, so I stopped the car and took it home and I checked the transmitter unit in the back seat as a mechanical engineer, and I found fuel leaking from the top of the transmitter unit, when I asked about this problem, I found that there IS a 15-year guarantee on this subject and I added some evidence that supports the problem, including some customer complaints, and a response to them by the maintenance department im living in saudi arabia and for contact me +[xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Fuel/propulsion system
When I was filling up the fuel completely, I had a smell of fuel from the back when I parked the car, so I tracked the car and found the fuel drops coming down from the left side in the back, so I stopped the car and took it home and I checked the transmitter unit in the back seat as a mechanical…
When I was filling up the fuel completely, I had a smell of fuel from the back when I parked the car, so I tracked the car and found the fuel drops coming down from the left side in the back, so I stopped the car and took it home and I checked the transmitter unit in the back seat as a mechanical engineer, and I found fuel leaking from the top of the transmitter unit, when I asked about this problem, I found that there IS a 15-year guarantee on this subject
- Seat belts
TL* the contact owns a 2009 mercedes-benz E350. The contact stated that the driver's side seat belt warning light would illuminate on the instrument panel despite the seat belt being in operation and securely fastened. The contact took the vehicle to an independent mechanic who informed him that…
TL* the contact owns a 2009 mercedes-benz E350. The contact stated that the driver's side seat belt warning light would illuminate on the instrument panel despite the seat belt being in operation and securely fastened. The contact took the vehicle to an independent mechanic who informed him that the seat belt buckle was defective and needed to be replaced. Carlton motorcars inc (2446 laurens rd, greenville, sc 29607) was contacted and informed of the failure. The contact was provided an estimate for the diagnostic test but declined. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 112,000.
- Fuel/propulsion system
Gasoline odor IS noticed when fuel IS added to the fuel tank. It IS very noticeable when car IS parked in the garage for over 5 minutes after a recent fuel fill. The odor IS very strong and has caused household members to have headaches. I am forced to park the car outside due to this odor. I also noticed gasoline spilling on the floor near the fuel tank area.
- Structure › Body
I received safety recall # 2020040011. I made an appointment at beverly hills mercedes for 9/23/20 at 10:00am.(per letter sent to me by mercedez benz. (nhtsa recall #19v918). the service man (i believe his name was tamir) told me they had no loaner for me and that 95% of the time they will do…
I received safety recall # 2020040011. I made an appointment at beverly hills mercedes for 9/23/20 at 10:00am.(per letter sent to me by mercedez benz. (nhtsa recall #19v918). the service man (i believe his name was tamir) told me they had no loaner for me and that 95% of the time they will do nothing regarding their recalls. I was stunned at such unprofessional and unethical behavior from a mercedez dealer. I told him to give me my car back and why did they make my appointment if they are not going to honor the safety committments in good faith.
- Fuel/propulsion system
I am having an issue with my E350 (09), every time I fill up my tank I can smell the gas. I don't smell it inside the car but outside the car and it IS strong. It IS really strong that you thought the gas spilled. Once the gas goes down to like 3/4 of a tank the odor will be gone. I tried tracing where the gas odor IS coming from and I think it IS under the fender on the rear driver side.
- Power train
I was driving on a city street my car just stopped I tried to put it in gear would not move..my eps light came on and the dash said inoperative please see manual. I have my car towed to mercedes. After doing some research I believe it was the sensor went back...i googled what I experienced a lot of mercerdes with the same year as my car had the same problem
- Visibility › Sun/moon roof assembly
TL* the contact owns a 2009 mercedes-benz E350. The contact received notification of nhtsa campaign number: 19v918000 (visibility) however, the part to do the recall repair was unavailable. Fields motorcars (4141 n florida ave, lakeland, fl 33805, (863) 688-8111) was contacted by phone and it was…
TL* the contact owns a 2009 mercedes-benz E350. The contact received notification of nhtsa campaign number: 19v918000 (visibility) however, the part to do the recall repair was unavailable. Fields motorcars (4141 n florida ave, lakeland, fl 33805, (863) 688-8111) was contacted by phone and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact attempted to inform the manufacturer of the issue, however, the answering service stated that due to emergency testing they were unable to answer inbound calls. The contact stated that there was an abnormal sound coming from the sunroof and that the sunroof seal allowed air to enter the vehicle with the sunroof closed. The approximate failure mileage was 150,000. Vin tool confirms parts not available.*dt*jb
- Fuel/propulsion system · Service brakes
At approximately 11:50 a.m. On tuesday, february 11, 2020, I pulled out of our driveway onto spruce dr. Nw, going south and the car immediately started accelerating on its own, careening down spruce dr. Nw. I was desperately trying to miss parked cars on the street but my car was moving faster and…
At approximately 11:50 a.m. On tuesday, february 11, 2020, I pulled out of our driveway onto spruce dr. Nw, going south and the car immediately started accelerating on its own, careening down spruce dr. Nw. I was desperately trying to miss parked cars on the street but my car was moving faster and faster, out of control through the intersection at the end of my block. Then my car was flying through the air, between 25-40 mph, slamming into a creek bank and ending on the driver side down a 30 foot ravine at the end of spruce drive nw. I was trapped inside the car with my seat belt on and according to the police report the side airbag had deployed. thankfully, I did not hit any cars! It was truly a miracle that I was alive and that my neighbors heard and saw the crash. Within five minutes the metropolitan police department who were stationed at the mayor's house around the corner arrived and with my neighbors were able to pull me from the wreckage through the sunroof. Apparently the glass sunroof had popped open/off during the crash. The crash happened about 11:53 a.m. Shortly thereafter, I was taken by ambulance to a trauma center in a local hospital. Fortunately I only had minor bruises but the trauma center staff gave me a thorough check-up. And no one else was involved in the crash.
- Air bags · Seat belts
TL* the contact owns a 2009 mercedes benz E350. The contact stated that while driving approximately 35 mph the vehicle crashed into a second vehicle. During the crash the front end was severely damaged but the air bags did not deploy. In addition the front driver side seat belt malfunctioned…
TL* the contact owns a 2009 mercedes benz E350. The contact stated that while driving approximately 35 mph the vehicle crashed into a second vehicle. During the crash the front end was severely damaged but the air bags did not deploy. In addition the front driver side seat belt malfunctioned causing the driver to make contact with the steering wheel. The driver sustained injuries to the upper torso and chest pains which required medical treatment. Injuries to the second vehicle was unknown. A police report was taken at the scene and the vehicle was towed away. The cause of the failures were not determined. The local dealer and manufacturer were not notified of the failures. The failure mileage was 26,370.
- Visibility/wiper
TL* the contact owns a 2009 mercedes-benz E350. The contact received a notification of nhtsa campaign number: 19v918000 (visibility) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…
TL* the contact owns a 2009 mercedes-benz E350. The contact received a notification of nhtsa campaign number: 19v918000 (visibility) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Fuel/propulsion system
When filling up gas tank to full, strong gas odor IS smelled around the car. Not sure if it IS leaking from within the car or outside. Odor was smelled when stationary, I do not leave windows down while driving.
- Suspension
Due to leaking rear air suspension, rear of vehicle drops so that body of car restsd on rear tires. Vehicle in motion
- Fuel/propulsion system
The inside cabin of my 2009 mercedes benz E-350 consistently smells like gasoline. My garage always smells like gasoline IS emitting from the vehicle.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10219252In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, is extending the warranty coverage on the fuel filter unit in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: The fuel filter unit might need to be replaced due to minor fuel seepage at the fuel filter flange that could result in fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). Note that a risk of fire has been ruled out based on the nature of the fuel seepage and the distance to hot components. The vehicles will be visible and flagged in VMI as OPEN on June 10, 2022
- 10215214In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, is extending the warranty coverage on the fuel filter unit in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: The fuel filter unit might need to be replaced due to minor fuel seepage at the fuel filter flange that could result in fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). Note that a risk of fire has been ruled out based on the nature of the fuel seepage and the distance to hot components.
- 10205154Gasket may settle causing a slight oil leak.
- 10205147Ticking or pulsing noise from high-pressure pump and/or fuel injectors.
- 10186142Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
- 10186141NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
- 10186135If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
- 10181124Harsh engagement when changing gear range from P to D or R
- 10181123Harsh engagement when changing gear range from P to D
- 10179951AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
- 10177571Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Check housing cover of lamp unit for natural fogging or dew as per GI82.10-P-009047. . 1. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. 1.1. Order the required service covers by referring to the variant overview. 1.2. Remove lamp unit 1.3. Remove all grommets from vent openings. 1.4. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation membrane to work properly! 1.5. Remove existing service cover 1.6. Place desiccant packs in new service covers and bolt down 1.7. Stick new diaphragm onto specified surface on service cover [picture of service cover] Note: The bonding surface must be clean and dry. 06
- 10176670To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system in certain Mercedes-Benz vehicles. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles diagnosed as having mold or mildew type odors originating from the HVAC system?although that coverage will not take effect until the settlement is judicially approved and other events occur; likely not until December 7, 2020 at the earliest (see below). If the settlement becomes effective, coverage will include cleaning of the evaporator and replacement of the HVAC filters
- 10167572If it is necessary to replace an HV battery, the return will only be accepted with the filled-out ?Analysis Sheet for Transportability of High-Voltage Batteries Form? accompanied by: , the removed part, the quick test printout, the BMS control unit log printout, the repair documentation and with all required documentation listed in Section E of the Form.
- 10167569Switch for seat belt extender inoperative.
- 101675671. Noises when operating electric seat fore/aft adjustment 2. Electric fore/aft adjustment nonfunctional 3. Adjustment is biased to one side, which bends the seat frame
- 10167566The side air vents in the instrument panel may be reflected in the side windows in sunlight
- 10167564Customer experiences low battery conditions, resulting in jump starts, and eventually requiring battery replacement.
- 10167563The COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated. Note: The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
- 10167561Xenon burner inoperative or flickers
- 10167556Glove box squeaks/rattles at top left mounting.
- 10167554Engine diagnosis warning lamp activated. Fault code P045600 "Very fine leak" or P044200 "Fine leak" stored in engine control unit.
- 10167552Engine does not start, or various fault messages in instrument cluster immediately after engine start and servo assistance is reduced. The following display messages may appear: - Red message "Power Steering Malfunction - See Operator's Manual" including acoustic warning - Red or yellow message "ESP / ABS Currently Unavailable - See Owner's Manual", sometimes with acoustic warning - White message about tire pressure monitor or run flat indicator: "Tire Pressure Loss Warning Defective" or "Tire Pressure Monitor Defective" In addition, the indicator lamps of the following systems may light up: - Brakes / ABS / ESP / ESP Off / engine diagnosis Furthermore: - The chassis CAN is partially or completely disrupted - Several control units (e.g. the electric power steering, ESP, engine etc.) cannot be interrogated or are not listed in the quick test - Various CAN communication errors from other control units may be logged (see list "Control unit / Fault code")
- 10167547Shift quality complaints and/or automatic transmission in limp-home mode in combination with one or more of the following fault codes: P060600, P072200, P072300, P072364, P072900, P073000, P073100, P073200, P073300, P073400, P073500, P076F00.
- 10167525Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
- 10167040This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the mbrace software does not correspond to current production configuration. An authorized Mercedes-Benz dealer will update the mbrace control module software at the next workshop visit.
- 10167015The key is not recognized in the electronic ignition switch, the vehicle cannot be started and/or the automatic transmission may perform an "Automatic P function" at speeds below 6 km/h.
- 10167009Battery discharged, vehicle does not start.
- 10167000Surface damage on steering wheel trim
- 10166994Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). Heard once when changing from forward to reverse (and vice versa)
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10166975This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year 2002 to 2014.
- 10166103The controls on the partially electric seat adjustment switch stick or are loose or broken.
- 10166092Dynamic seat control is not functioning correctly and/or air cushions do not inflate fully.
Every Mercedes-Benz E350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.