2013 Mercedes-Benz Sprinter 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 3500 › 2013
These records cover every 2013 Mercedes-Benz Sprinter 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2013 Mercedes-Benz Sprinter 3500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Risk and remedy
Risk
If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. Daimler issued an interim notification to owners on March 13, 2018. The recall began December 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly…
Risk and remedy
Risk
If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy
DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and…
Risk and remedy
Risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy
Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Owner complaints
45 complaints
What owners report most
Latest complaints
- Steering › Hydraulic power assist › Power steering fluid
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that she safely drove the vehicle to her residence. The contact stated that when…
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that she safely drove the vehicle to her residence. The contact stated that when she opened the hood, she discovered that the vehicle was leaking power steering fluid. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.
- Unknown or other
My Sprinter van was purchased used, and I was alerted of a recall on my vehicle where I took it in for service. However, the issues were not addressed and caused further damage to my vehicle. When I addressed those issues, I contacted the manufacturer, who refused to reimburse me for the repairs. The vehicle, despite it still being "fixed", continues to have ongoing issues related to the recall.
- Electronic stability control (esc)
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving, the vehicle failed to exceed 20 MPH. The contact stated that the vehicle had lost motive power. The vehicle was taken to an independent mechanic where the wheel speed sensor was replaced. The contact received…
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving, the vehicle failed to exceed 20 MPH. The contact stated that the vehicle had lost motive power. The vehicle was taken to an independent mechanic where the wheel speed sensor was replaced. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 34,200.
- Vehicle speed control › Cruise control
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 MPH and attempting to activate the cruise control, the vehicle failed to remain in cruise control mode. The contact stated that the ABS, traction control, and check engine warning lights were illuminated. The…
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 MPH and attempting to activate the cruise control, the vehicle failed to remain in cruise control mode. The contact stated that the ABS, traction control, and check engine warning lights were illuminated. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under a related recall. The failure mileage was approximately 41,000.
- Electronic stability control (esc)
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 65 mph, the ABS warning light and two other unknown warning lights illuminated. The contact stated he continued to drive the vehicle. The contact stated the vehicle was not taken to be diagnosed nor repaired…
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 65 mph, the ABS warning light and two other unknown warning lights illuminated. The contact stated he continued to drive the vehicle. The contact stated the vehicle was not taken to be diagnosed nor repaired however, the contact replaced the driver’s side rear wheel speed sensor himself. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 12,200. VIN tool confirms parts not available.
- Vehicle speed control
Speed sensor failures caused ESP & ABD disabled. Both front and rear sensors had problems frequently! The mechanics at different dealership told me that the sensor has design deficiencies and it happens all the time.
- Vehicle speed control
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact received a repair for the rear wheel speed sensors and now they were unable to exceed 50 mph while driving. The contact stated that the vehicle was possibly in Limp Mode. The contact contacted the dealer who performed the repair…
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact received a repair for the rear wheel speed sensors and now they were unable to exceed 50 mph while driving. The contact stated that the vehicle was possibly in Limp Mode. The contact contacted the dealer who performed the repair however, the contact was unable to take the vehicle in for an appointment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 33,000.
- Electronic stability control (esc)
TL* the contact owns a 2013 mercedes benz sprinter 3500. The contact received notification of nhtsa campaign number: 21v042000 (electronic stability control) however, the part to do the recall repair was unavailable. The contact called mercedes-benz of reno (11500 s virginia st, reno, NV 89511…
TL* the contact owns a 2013 mercedes benz sprinter 3500. The contact received notification of nhtsa campaign number: 21v042000 (electronic stability control) however, the part to do the recall repair was unavailable. The contact called mercedes-benz of reno (11500 s virginia st, reno, NV 89511, (855) 661-9151) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Forward collision avoidance › Automatic emergency braking · Power train · Vehicle speed control
On march 22, 2020, the vehicle entered the 'limp home mode' while traveling on an interstate highway, where the speed limit was 70 mph. Prior to the failure, warning lights were present on the dashboard for ABS, esp, and asr, with cruise control disabled. These indicator lights would clear…
On march 22, 2020, the vehicle entered the 'limp home mode' while traveling on an interstate highway, where the speed limit was 70 mph. Prior to the failure, warning lights were present on the dashboard for ABS, esp, and asr, with cruise control disabled. These indicator lights would clear occasionally after the vehicle was not in use for a period of time, and then reappear again after driving for about an hour or two. the vehicle was towed to a dealership, where two failed speed sensors were replaced to correct the problem. a year later, the warning lights are back, with the loss of cruise control. It has not entered into the 'limp home mode' as of now. I have read news articles that were initially published about 6 months ago, that said that this IS a known problem that IS being investigated by nhtsa. what IS the status and IS mercedes doing anything to address this issue? to have the vehicle suddenly enter into 'limp home mode' on the interstate where speed limits are 70 mph IS a safety concern.
- Service brakes, air › Antilock › Wheel speed sensor · Vehicle speed control › Cruise control
2013 mercedes benz sprinter. Consumer writes in regards to ABS system failure. *Ld the consumer stated the wheel sensors failed multiple times, while driving. The cruise control would not disengage. The consumer requested to be reimbursed for the failed sensors. *Js
- Electronic stability control (esc) · Unknown or other · Vehicle speed control
1 rear wheel speed sensors failed 2 years ago 2 rear wheel speed sensors failed two weeks AGO.0
- Electronic stability control (esc) · Service brakes · Vehicle speed control
I have had two failures of a rear speed sensor which have caused a loss of anti lock braking, traction control, and cruise control. the most recent failure on oct 14, 2020 also resulted in some erratic transmission shifting. all of these things impact the safety of the vehicle. In both failures the vehicle was traveling at highway speeds.
- Electronic stability control (esc) · Service brakes · Vehicle speed control
Wheel sensors failure causes loss of ABS braking , cruise control and traction control. When this occurs causes the vehicle to go into limp mode and rapid reduction of speed. All of the above causes a hazardous situation on the freeway. We have had 2 fail and many of our friends have experienced cthe same.
- Unknown or other
The awning attached to the van and manufactured by fiamma does not extend or retract correctly and breaks down every single time we have had it fixed. the motor has to be replaced each time which IS money out of our pocket.
- Electronic stability control (esc) · Vehicle speed control
I have had to change the speed sensor on the right back wheels 3 times. This affects electrical stability control of vehicle and ABS system. It IS unusual and expensive to be doing this. Last time was april 2019. I have to take it in to the mercedes again to change it.
- Electronic stability control (esc) · Service brakes, air › Antilock › Wheel speed sensor
TL* the contact owns a 2013 mercedes-benz sprinter 3500. The contact stated that while driving 60 mph, the passenger's side rear wheel speed sensor ceased to operate with the ABS warning light, electronic stability program (esp) warning light and another unknown warning light illuminated. The…
TL* the contact owns a 2013 mercedes-benz sprinter 3500. The contact stated that while driving 60 mph, the passenger's side rear wheel speed sensor ceased to operate with the ABS warning light, electronic stability program (esp) warning light and another unknown warning light illuminated. The contact initially took the motorhome to (mercedes-benz of tyler (3274 professional dr, tyler, tx 75701) where the vehicle was diagnosed with a defective passenger's side rear wheel speed sensor. The speed sensor was replaced. The contact stated that recently, the driver's side rear wheel speed sensor experienced a similar failure with similar warning lights illuminated. The motorhome was then taken to mercedes-benz of shreveport (1330 e bert kouns industrial loop, shreveport, la 71105) where the vehicle was diagnosed and the contact informed that the driver's side rear wheel speed sensor needed to be replaced. The wheel speed sensor was replaced. The manufacturer was notified of the failure. The failure mileage was 22,000.
- Service brakes · Vehicle speed control › Cruise control
TL* the contact owns a 2013 mercedes benz sprinter 3500. the contact stated while driving 65 mph and depressing the brake pedal, there was abnormal crunching noise detected. The ABS warning light was illuminated and the cruise control was inoperable. the vehicle was taken to park place motorcars…
TL* the contact owns a 2013 mercedes benz sprinter 3500. the contact stated while driving 65 mph and depressing the brake pedal, there was abnormal crunching noise detected. The ABS warning light was illuminated and the cruise control was inoperable. the vehicle was taken to park place motorcars mercedes-benz fort worth (5601 bryant irvin rd, fort worth, tx 76132) where it was diagnosed that the rpm sensor needed to be replaced. The vehicle was repaired however the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 23,500.*bf*jb
- Vehicle speed control
TL* the contact owns a 2013 mercedes-benz sprinter 3500. The contact stated that while making a right turn and depressing the accelerator pedal, the vehicle loss motive power with several warning lights illuminated including; the ABS, traction control, and the check engine warning lights. The…
TL* the contact owns a 2013 mercedes-benz sprinter 3500. The contact stated that while making a right turn and depressing the accelerator pedal, the vehicle loss motive power with several warning lights illuminated including; the ABS, traction control, and the check engine warning lights. The contact was able to drive in limp mode to mercedes-benz of lynnwood located at (17800 hwy 99, lynnwood, wa 98037) where the vehicle was diagnosed with a defective speed sensor. The contact stated that the speed sensor was replaced on three times. The contact spoke with the manufacturer and received no assistance. The vehicle had not been repaired. The failure mileage was approximately 27,800.
- Engine and engine cooling › Exhaust system › Emission control
2013 mercedes benz sprinter. Consumer writes seeking reimbursement for repairs to vehicle. *Ld *js
- Air bags
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 3500. The contact stated that he was unable to contact an authorized dealer to schedule a recall repair appointment within a reasonable amount of time regarding nhtsa campaign number: 16v077000 (air bags). The interim recall notice…
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 3500. The contact stated that he was unable to contact an authorized dealer to schedule a recall repair appointment within a reasonable amount of time regarding nhtsa campaign number: 16v077000 (air bags). The interim recall notice began on april 11, 2016 and indicated that the part was not available and a second notice would be sent to the vehicle owner. In addition, the manufacturer indicated that the closest dealer was less than three hours away. The contact informed the manufacturer several times that this was not a reasonable option. The contact had not experienced a failure. Parts distribution disconnect. *Bf consumer stated it IS manufactures fault due to faulty airbags/recall. *Jb
- Air bags
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 3500. The contact received notification of nhtsa campaign number: 18v032000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of stevens creek (4500 stevens…
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 3500. The contact received notification of nhtsa campaign number: 18v032000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of stevens creek (4500 stevens creek blvd, san jose, ca 95129, (408) 641-4610) was contacted and confirmed that the parts were available. Once the vehicle was taken to the dealer, the contact was informed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Electronic stability control (esc)
Wheel speed sensor failure. 5 sensors replaced on 4 different occasions. I cannot find the first invoice for the henderson nevada wheel speed sensor repair but here are the other three... 7/25/2016 spokane washington- @25232 miles, replace both front wheel speed sensors, 2/6/2018 reno nevada-…
Wheel speed sensor failure. 5 sensors replaced on 4 different occasions. I cannot find the first invoice for the henderson nevada wheel speed sensor repair but here are the other three... 7/25/2016 spokane washington- @25232 miles, replace both front wheel speed sensors, 2/6/2018 reno nevada- @29593 miles, replace right rear wheel speed sensor, 7/13/2018 spokane washington- @ 31575 miles left rear wheel speed sensor. As far as I'm conserned, the vehicle cannot be relied upon for travel. Look at the mile between repairs. A time oriented warranty does not apply to a milage based part on a vehicle. The failures occured while driving on paved highways. mercedes benz denied my lemon law claim.
- Air bags
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 3500 (m3db170e). The contact received notification of nhtsa campaign number: 18v032000 (air bags). The contact called vin devers autohaus of sylvania at 419-885-5111 (located at 5570 monroe street, driveway 1, sylvania, oh 43560) and…
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 3500 (m3db170e). The contact received notification of nhtsa campaign number: 18v032000 (air bags). The contact called vin devers autohaus of sylvania at 419-885-5111 (located at 5570 monroe street, driveway 1, sylvania, oh 43560) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
- Electronic stability control (esc) · Service brakes · Vehicle speed control · Vehicle speed control › Cruise control
Rear wheel speed sensor failure. I have had to replace a rear wheel speed sensor in each of the last 3 years. When the sensor fails the ABS system stops operating. Cruise control IS disabled and traction control IS disabled. Vehicle IS still drivable, but safety systems are lost until repaired.…
Rear wheel speed sensor failure. I have had to replace a rear wheel speed sensor in each of the last 3 years. When the sensor fails the ABS system stops operating. Cruise control IS disabled and traction control IS disabled. Vehicle IS still drivable, but safety systems are lost until repaired. based on web searches this IS a very common problem for this vehicle and model year. I have not had a dangerous incident when the sensor gave out though I have had to deal with some uncommanded braking.
- Air bags
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 3500. The contact received notification of nhtsa campaign number: 16v077000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the…
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 3500. The contact received notification of nhtsa campaign number: 16v077000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of westminster (10391 westminster blvd, westminster, co 80020, (303) 410-7800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *Tt
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Rear Wheel Speed Sensor Failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY…
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 10236008Important safety recall information.
- 10235998Additional information around the recent recall announcement affecting approximately 100,000 Mercedes-Benz and Freightliner vans involving Takata driver-side airbags containing SDI type inflators
- 10235997Additional information around the recent recall announcement affecting approximately 100,000 Mercedes-Benz and Freightliner vans involving Takata driver-side airbags containing SDI type inflators
- 10235993recall campaign announcement.
- 10235992Takata airbag recall campaign announcement
- 10235073Emissions.
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 102202992020040006
- 102202982020040007
- 10214960Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all. The Approved Emission Modification (AEM) Exhaust Aftertreatment Customer Service Measure stops in error
- 102147322020040006 Modification to the emissions control system
- 102147312020040007 Modification to the emissions control system
- 10212902Modification to the emission control system.
- 10207182Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
- 10206073Various complaints due to aftermarket OBDII device installed
- 10206072"The monitor status this driving cycle (PID 41) can be displayed as disabled in the generic scan tool although no monitor of this group is disabled "
- 10205221Headlamps and lamps fogged and/or leaking.
- 10205151Coolant, vacuum, temperature fault codes.
- 10202549Replace Wheel Speed Sensors
- 10202548Replace Wheel Speed Sensors
- 10191542Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the affected vehicles to a total of 11 years/ 120,000 miles from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the exhaust gas temperature sensor coverage applies to the vehicle regardless of ownership.
- 10189037Rear Wheel Speed Sensor (RV)
- 10188420The "Commuter route" option is activated in the settings of the MBUX multimedia system (A26/17). Therefore, the navigation system automatically detects that the vehicle is on a commuter route and automatically starts route guidance without any voice output.
- 10187793Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
- 10181267Initial Notice - STOP SALE - Pending Emissions Modification
- 10181199Daimler had reached ?Agreements in Principle? with various U.S. Authorities, as well as with plaintiff?s counsel, to settle regulatory and civil proceedings regarding diesel emissions in the USA.
- 10181196Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission control system in certain MercedesBenz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (?AEM?) for the affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or leased or cause to be leased, or introduced into commerce, or exported from the United States to another country, until after the AEM described in this notification is performed. An authorized Mercedes-Benz dealer will install the AEM at a later date at no cost to the Owner/Lessee.
- 10179954Power Steering Hose Updated Repair Method
- 10179906Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system
- 10170541Seat belt does not roll up correctly
- 10170528MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc
- 10170524SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)
- 10170523MBUX multimedia system: Central display goes dark temporarily (Connect5)
- 10170522MBUX multimedia system: Central display intermittently remains dark (NTG6)
- 10170521MBUX multimedia system: Malfunction in Android Auto (Connect5)
- 10170517MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)
- 10168064Replace Driver-side Airbag
Every Mercedes-Benz Sprinter 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.