2014 Mercedes-Benz Sprinter 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 3500 › 2014
These records cover every 2014 Mercedes-Benz Sprinter 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2014 Mercedes-Benz Sprinter 3500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Risk and remedy
Risk
If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly…
Risk and remedy
Risk
If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy
DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk and remedy
Risk
Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and…
Risk and remedy
Risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy
Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Owner complaints
55 complaints2 involved a crash1 involved a fire
What owners report most
Latest complaints
- Engine and engine cooling › Exhaust system › Emission control › Catalytic convertor
The contact owns a 2014 Mercedes-Benz Sprinter 3500. The contact stated that while driving at an undisclosed speed, the front exhaust pipe, including the catalytic converter, failed. A flow of unmitigated exhaust gas incinerated the wiring and fuel lines during operation. The dealer was contacted. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 181,810.
- Engine · Forward collision avoidance › Adaptive cruise control · Vehicle speed control
THE FOLLOWING HAS BEEN SENT TO MERCEDES CORPORATE CUSTOMER SERVICE All of the following has started happening since an exhaust recall was done by Mercedes. In September 2022, we were driving cross country to Denver Colorado and enough codes piled up in the background that we went into limp mode in…
THE FOLLOWING HAS BEEN SENT TO MERCEDES CORPORATE CUSTOMER SERVICE All of the following has started happening since an exhaust recall was done by Mercedes. In September 2022, we were driving cross country to Denver Colorado and enough codes piled up in the background that we went into limp mode in the middle of 70 MPH highway traffic. This happened without warning and was an extreme safety concern. But I was lucky to be near an exit and already in the right lane. I reset these codes and finished going to Denver the next day. The two Sprinter dealers in Denver were backlogged several weeks; so we spent over $600 trying to troubleshoot the issues with Colorado Fleetworks, a qualified Sprinter specialist. He checked codes too; ran other diagnostics; replaced the fuel filter and air filter even though they had been done only 10,000 miles earlier; and performed a forced DPF regeneration. He also replaced the DPF pressure sensor. This work did not help change the daily multiple code problems. We had to reset them every day coming back from our trip. When we returned home we took it to the dealer. They confirmed the codes, reset them, and test drove it 25 miles. Since codes didn't return, they said, "There is nothing we can do if we don't witness active codes." I said, "How active do they have to be? I will have codes in the next 20 to 30 miles like I do every day I drive it." These never happened in the 6 years prior to the recall wok. Either the programming is confused, some of the new sensors are faulty, or something. A totally separate problem is the faulty factory crimps on the connector of the rail pressure sensor. This is a known defect; and we've had the exact same symptoms and code as noted in Xentry TSB MC-10135520-9999. The engine has actually cut off when turning into traffic a few times. This is an extreme safety concern.
- Service brakes
received a recall for the ESP electronic stability control system inApril 2021, dealership made an appointment for May 2021. Then told me the reaper parts were not available, but would contact me asp, . Today, August 26th I checked to see why no notification, was told thy had the parts, but could…
received a recall for the ESP electronic stability control system inApril 2021, dealership made an appointment for May 2021. Then told me the reaper parts were not available, but would contact me asp, . Today, August 26th I checked to see why no notification, was told thy had the parts, but could not get to my project until later October. I told them that date would not work asm I was driving the vehicle to New York beginning October first. They failed to call me, and now put me at the back of the line for repairs. My notice from your office, dated August and received on the 18th go August suggests the time for repair would be one hour. My problem, related to their failure to notify, is I can not wait till late October. Any help?
- Electronic stability control (esc)
The contact owns a 2014 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 mph, the rear wheel speed sensor failed causing the transmission to inadvertently downshift. The contact stated that the abs warning light was illuminated. The vehicle was taken to a local dealer to be…
The contact owns a 2014 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 mph, the rear wheel speed sensor failed causing the transmission to inadvertently downshift. The contact stated that the abs warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The mechanic determined that the rear wheel speed sensor needed to be replaced. The vehicle was repaired however, the failure recurred two years later. The contact was relating the failure to NHTSA campaign number: 21V042000 (Electronic Stability Control). The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.
- Electrical system · Wheels
Wheele speed sensor problems and needing replaced every 3 4 months
- Electronic stability control (esc) · Vehicle speed control
TL* the contact owns a 2014 mercedes-benz sprinter 3500. The contact stated that while driving 70 mph, the vehicle surged without warning. The contact restarted the vehicle and the vehicle drove as designed. The contact received notification of nhtsa campaign number: 21v042000 (electronic stability…
TL* the contact owns a 2014 mercedes-benz sprinter 3500. The contact stated that while driving 70 mph, the vehicle surged without warning. The contact restarted the vehicle and the vehicle drove as designed. The contact received notification of nhtsa campaign number: 21v042000 (electronic stability control) however, the part to do the recall repair was unavailable. The vehicle was taken to several unknown local dealers to be diagnosed. The contact was informed that the rear wheel speed sensor needed to be replaced. The vehicle was repaired however the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. The failure mileage was 15,000. Vin tool confirms parts not available.
- Lane departure › Blind spot detection · Vehicle speed control · Wheels
Wheel speed sensor on vehicle has malfunctioned multiple times. When speed sensor malfunctions the vehicle speed surges and operates erratically on its own. Condition happens when vehicle IS in motion. Conditions happen at different speeds
- Engine · Service brakes · Vehicle speed control
It started with transmission not shifting, dash warning lights flashing, no cruise control all while in motion
- Service brakes · Vehicle speed control · Wheels
Wheel speed sensors malfunctioning while driving. going on the third trip to the dealer for rnr. Third fault after a couple of hundred miles since the second rnr. Many internet forums explain same issues n frustrations. Veh has only 13500 miles, three rnrs within the 500-1000 miles.
- Unknown or other
In june of 2020 this vehicle caught on fire, originating in the engine compartment according to my driver. The vehicle was a total loss resulting in no bodily harm and my insurance company paid me a settlement and IS still investigating last I heard. I also had to replace two wheel speed sensors…
In june of 2020 this vehicle caught on fire, originating in the engine compartment according to my driver. The vehicle was a total loss resulting in no bodily harm and my insurance company paid me a settlement and IS still investigating last I heard. I also had to replace two wheel speed sensors out of pocket that my local dealer didn't recognize they should have been covered under warranty. My dealer did eventually acknowledge they should have been covered, but refuse to reimburse since they didn't do the work.
- Engine · Service brakes · Vehicle speed control
I was driving on the highway during rain and 3 messages displayed on the dash: 1) esp (electronic stability program) visit workshop, 2) asr (acceleration slip regulation) icon visit workshop and 3) ABS (anti-lock braking system) visit workshop. Also received collision avoidance assist inoperative…
I was driving on the highway during rain and 3 messages displayed on the dash: 1) esp (electronic stability program) visit workshop, 2) asr (acceleration slip regulation) icon visit workshop and 3) ABS (anti-lock braking system) visit workshop. Also received collision avoidance assist inoperative notification. I pulled off the highway and experienced unexpected acceleration and erratic gear shifting resulting in extremely unsafe operation. Later, mercedes service determined the left rear wheel speed sensor was the problem (see attached). Diagnosis and fix was $473.99 plus tax. They said this IS a common problem with sprinters especially if uplifted to rv. I understand there IS an ongoing nhtsa investigation of this problem. I strongly believe these wheel speed sensors should be recalled due to their effect on esp, asr, ABS and collision avoidance assist causing unexpected acceleration and erratic gear shifting which results in extremely unsafe operation.
- Lane departure › Blind spot detection · Vehicle speed control · Wheels
While driving on interstate highway, the following warning messages appeared: ABS, esp and ars not functioning and take to workshop. also, the blindspot warning on mirrors stopped working, as did the cruise control. drove several hours to nearest mercedes dealership without these safety features.…
While driving on interstate highway, the following warning messages appeared: ABS, esp and ars not functioning and take to workshop. also, the blindspot warning on mirrors stopped working, as did the cruise control. drove several hours to nearest mercedes dealership without these safety features. problem diagnosed as rpm sensor failure. was advised that although only one sensor failed, they recommended replacing both at the same time. at the time, the vehicle only had 40,111 miles on odometer, but was not covered under warranty. service advisor stated that sensor may have gotten hot, suggesting I had driven with emergency brake on. I took exception to this, as I rarely employ the e-brake unless I am on a very steep incline, and had not used during this trip. repair cost totaled over $700. copy of bill attached. this occurred on september 8, 2018, as I was beginning a multi-state trip.
- Electronic stability control (esc) · Service brakes · Vehicle speed control
After driving for several hours, the cruise control would drop out & the ABS, stability control & wheel speed sensor lights would come on.
- Service brakes
ABS safety for our 2015 mercedes sprinter chassis [xxx]. Two years ago we started to have problems with our ABS braking. Two different dealers said the right rear sensor IS defective. They were changed but problem returned. We are concerned about our safety not having brakes that should work…
ABS safety for our 2015 mercedes sprinter chassis [xxx]. Two years ago we started to have problems with our ABS braking. Two different dealers said the right rear sensor IS defective. They were changed but problem returned. We are concerned about our safety not having brakes that should work according to the manufacture. With out ABS the cruise control does not work either. Thank you for any help. Note; the many frustrated owners discussions on the internet about this problem. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Electronic stability control (esc)
Power steering went out and car crashed. Mercedes benz walnut creek california refused free repair
- Engine
At approximately 11,600 vehicle miles the def warning message came on stating that there were only 10 remaining starts left on the vehicle. Previous message prior to this was to check the def system level. Def had been added for the previous 2500 miles every 500 miles to maintain a full tank. Since…
At approximately 11,600 vehicle miles the def warning message came on stating that there were only 10 remaining starts left on the vehicle. Previous message prior to this was to check the def system level. Def had been added for the previous 2500 miles every 500 miles to maintain a full tank. Since I was in wyoming there were no mercedes dealers available to troubleshoot the warning messages. After the limiting start message I contacted the nearest mercedes dealer in farmington, utah for an emergency appointment the following day. I drove approximately 260 miles from the tetons in wyoming to have the system checked and repaired at my expense. The repair required the replacement of the def tank and associated components at a cost of $3,400.00. Mercedes refused to cover the cost of repair due to vehicle age for the state( nc ) not covered in extended emissions warranty.
- Engine
TL* the contact owns a forest river solera rv trailered to a 2014 mercedes-benz sprinter 3500. The contact stated that while driving at an undisclosed speed, the engine stalled with the check engine warning light illuminated. The failure recurred several times. The vehicle was taken to several…
TL* the contact owns a forest river solera rv trailered to a 2014 mercedes-benz sprinter 3500. The contact stated that while driving at an undisclosed speed, the engine stalled with the check engine warning light illuminated. The failure recurred several times. The vehicle was taken to several unknown mercedes-benz dealers where, the knock sensor was replaced. The contact also stated that whenever one of the speed sensors on the wheels failed, the gear shifter failed to operate intermittently. The failure recurred and the vehicle was taken to the sun motor cars, inc located at 6677 carlisle pike, mechanicsburg, pa 17050, where the technician diagnosed that the catalytic converter needed to be replaced. The manufacturer was made aware of the failures and stated that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 1,100.
- Electrical system · Electronic stability control (esc) · Service brakes
While driving about 30 miles per hour on a slightly bumpy road, three indicator lights on the dashboard started to show problems with the ABS, asr/bas, and ebd systems. According to the onboard diagnostics the root problem IS a faulty right rear wheel speed sensor. This design seems to have put the…
While driving about 30 miles per hour on a slightly bumpy road, three indicator lights on the dashboard started to show problems with the ABS, asr/bas, and ebd systems. According to the onboard diagnostics the root problem IS a faulty right rear wheel speed sensor. This design seems to have put the wheel speed sensor in a dangerous position exposed to the elements, which causes it to degrade and stop working at a high rate.
- Electronic stability control (esc) · Service brakes · Vehicle speed control
Vehicle has had two speed sensors replaced, first one IS the left rear at only 10,385 miles may 29TH 2020. The second one on the right rear at 10,615 miles july 8TH 2020. Dealers are aware of the sprinters having this issue yet there have been no recalls on this. As of this date total cost to get…
Vehicle has had two speed sensors replaced, first one IS the left rear at only 10,385 miles may 29TH 2020. The second one on the right rear at 10,615 miles july 8TH 2020. Dealers are aware of the sprinters having this issue yet there have been no recalls on this. As of this date total cost to get it operating safely again IS $1018.93 ( parts and labor ) when these go out there IS no warning while you are driving down the road which you then lose your ABS braking, traction control and stability control. After investigating this it IS a known fact and has been for years. This IS a very serious safety issue and not any technician can replace this. All this happens while in motion city driving and highway driving.
- Electronic stability control (esc)
At highway speed the vehicle suddenly shifted down and I noticed 3 yellow warning lights: ABS, esp, asr/bas. fortunately, I was able to pull over. I phoned a mercedes dealer and was told it sounded like a faulty wheel speed sensor and that it was ok to drive with caution. a authorized sprinter…
At highway speed the vehicle suddenly shifted down and I noticed 3 yellow warning lights: ABS, esp, asr/bas. fortunately, I was able to pull over. I phoned a mercedes dealer and was told it sounded like a faulty wheel speed sensor and that it was ok to drive with caution. a authorized sprinter repair center did diagnose the rear wheel speed sensor. $345.00 later the problem IS fixed. the service manager said they see a lot of these. he said that the replacement sensor has a new part number which tells him that it has probably been improved. I hope so!
- Electronic stability control (esc) · Service brakes · Vehicle speed control
ABS, traction control and stability control lights came on while going down the road. This obviously disabled all of the above functions. Cause of failure was verified to be a faulty lh wheel speed sensor by the repair shop. *tr
- Traction control system
TL* the contact owns a 2014 mercedes-benz sprinter 3500. Contact stated that while driving at various speeds the traction control failed without warning. The contact coasted to the shoulder, turned the vehicle off and back on which failed to remedy the failure. The vehicle was taken to…
TL* the contact owns a 2014 mercedes-benz sprinter 3500. Contact stated that while driving at various speeds the traction control failed without warning. The contact coasted to the shoulder, turned the vehicle off and back on which failed to remedy the failure. The vehicle was taken to mercedes-benz of easton (4300 morse xing, columbus, oh 43219, (888) 530-5742) where it was diagnosed however, the mechanic was unable to duplicate the failure. The ABS sensors were replaced however, the failure recurred multiple times. The manufacturer was made aware of the failure but no further assistance was taken. The failure mileage was approximately 21,000. The vin was not available.
- Vehicle speed control
Problem with speed sensors . I have replaced the speed sensor on my vehicle on four different occasions. This seems to be a reoccurring problem that needs to be addressed before someone gets seriously injured. Mercedes benz seems to be doing nothings to rectify this problem. Please be concerned that the public needs your help with this as soon as possible.
- Electronic stability control (esc) · Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Wheel speed sensor/tone ring
TL* the contact owns a 2014 merceds-benz sprinter 3500. While driving various speeds, the ABS, esp, and bas warning indicators illuminated. The vehicle was taken to mercedes-benz of san jose (3000 e capitol expy, san jose, ca 95148, (408) 214-3009) where the front passenger wheel speed sensor…
TL* the contact owns a 2014 merceds-benz sprinter 3500. While driving various speeds, the ABS, esp, and bas warning indicators illuminated. The vehicle was taken to mercedes-benz of san jose (3000 e capitol expy, san jose, ca 95148, (408) 214-3009) where the front passenger wheel speed sensor failed and needed to be replaced. The vehicle was repaired. The contact mentioned that from wheel sensors needed to be replaced at different times. The manufacturer was not made aware of the failure. The failure mileage was 23,000. *tr consumer stated failures happened in a period 0F 3 years.*jb
- Air bags
Takata recall -- I continue to get postcards and/or emails from mercedes benz regarding the nhsta recall #16v077. the latest email came today. but I had the recall work done on august 24, 2018. apparently mercedes benz does not know that the recall has been performed, even though the mercedes benz dealer who performed the recall work assures me that there are no outstanding recalls on this vehicle.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Rear Wheel Speed Sensor Failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY…
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 10236008Important safety recall information.
- 10235998Additional information around the recent recall announcement affecting approximately 100,000 Mercedes-Benz and Freightliner vans involving Takata driver-side airbags containing SDI type inflators
- 10235997Additional information around the recent recall announcement affecting approximately 100,000 Mercedes-Benz and Freightliner vans involving Takata driver-side airbags containing SDI type inflators
- 10235993recall campaign announcement.
- 10235992Takata airbag recall campaign announcement
- 10235073Emissions.
- 10232323Complaint MIL illuminated. Fault codes for 'position sensor of crankshaft' in combination with fault codes for 'Output stage fuel injectors' are set in the CDI control unit.
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 10228805Problem: Vehicle fails smog test Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. Once fault is resolved, proceed to step 5. 4. If no relevant Fault Codes are present, or the fault has been previously repaired and Fault Codes erased, proceed to step 5.
- 10228610Software Update - Water Pump Diagnostics
- 10227139SMOG Test will not complete successfully. NOTE: Customers may come to dealership as instructed by ISP (Independent Service Provider) based on instructions from a TSB (Technical Service Bulletin). Access to the TSBs can be found via https://www.obdclearinghouse.com/ or by viewing the TSBs in the attachments area of this LI. Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. 4. If no relevant Fault Codes are present, or the fault has been repaired and Fault Codes erased, proceed to check and install new Engine Control Unit SW
- 102203002020040005
- 10214960Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all. The Approved Emission Modification (AEM) Exhaust Aftertreatment Customer Service Measure stops in error
- 102147332020040005 Modification to the emissions control system
- 10212902Modification to the emission control system.
- 10207182Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
- 10206073Various complaints due to aftermarket OBDII device installed
- 10206072"The monitor status this driving cycle (PID 41) can be displayed as disabled in the generic scan tool although no monitor of this group is disabled "
- 10205221Headlamps and lamps fogged and/or leaking.
- 10205151Coolant, vacuum, temperature fault codes.
- 10202549Replace Wheel Speed Sensors
- 10202548Replace Wheel Speed Sensors
- 10191542Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the affected vehicles to a total of 11 years/ 120,000 miles from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the exhaust gas temperature sensor coverage applies to the vehicle regardless of ownership.
- 10187793Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
- 10181267Initial Notice - STOP SALE - Pending Emissions Modification
- 10181199Daimler had reached ?Agreements in Principle? with various U.S. Authorities, as well as with plaintiff?s counsel, to settle regulatory and civil proceedings regarding diesel emissions in the USA.
- 10181196Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission control system in certain MercedesBenz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (?AEM?) for the affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or leased or cause to be leased, or introduced into commerce, or exported from the United States to another country, until after the AEM described in this notification is performed. An authorized Mercedes-Benz dealer will install the AEM at a later date at no cost to the Owner/Lessee.
- 10179954Power Steering Hose Updated Repair Method
- 10179906Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system
- 10171617Burmeister High-End 3D Surround: Speakers may temporarily not emit sound
- 10170541Seat belt does not roll up correctly
- 10170528MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc
- 10170524SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)
- 10170523MBUX multimedia system: Central display goes dark temporarily (Connect5)
- 10170522MBUX multimedia system: Central display intermittently remains dark (NTG6)
- 10170521MBUX multimedia system: Malfunction in Android Auto (Connect5)
- 10170517MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)
Every Mercedes-Benz Sprinter 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.