2015 Mercedes-Benz Sprinter 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 3500 › 2015
These records cover every 2015 Mercedes-Benz Sprinter 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
15 recalls name the 2015 Mercedes-Benz Sprinter 3500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Risk and remedy
Risk
If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk and remedy
Risk
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under…
Risk and remedy
Risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy
Vantage has notified owners, instructing them to contact Freedman for a repair kit, free of charge. The recall began March 25, 2019. Owners may contact Freedman customer service at 1-800-443-4540.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015 Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles were manufactured without a protective plate on the front of the gas tank and a foam ring at the filler neck. As such, these vehicles may not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel…
Risk and remedy
Risk
Without the protective plate and the foam ring installed, impacts may damage the tank resulting in a fuel leak that can increase the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will replace the fuel tank, free of charge. The recall began on June 6, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly…
Risk and remedy
Risk
If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy
DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Risk and remedy
Risk
A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will install a driveshaft catch strap, free of charge. The recall began on April 27, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped…
Risk and remedy
Risk
If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.
Remedy
DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may separate from the vehicle when the outer layer of paint…
Risk and remedy
Risk
If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.
Remedy
DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehicle is designed for.
Risk and remedy
Risk
The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2015 Sprinter 2500 and Sprinter 3500 vehicles manufactured February 28, 2014, to January 22, 2015. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk and remedy
Risk
Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began May 18, 2015. Owners may contact Mercedes customer service at 1-877-762-8267. Note: This recall is an expansion of 14V-764.
Mercedes-Benz USA, LLC - DBA Sprinter (Sprinter) is recalling certain model year 2015 Sprinter 2500 and 3500 vehicles manufactured July 1, 2014, to October 14, 2014. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Risk and remedy
Risk
If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Remedy
Sprinter will notify owners, and dealers will check the installation of the abutting wedge, correcting it as necessary, free of charge. The recall began in March 2015. Owners may contact Sprinter customer service at 1-877-762-8267.
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk and remedy
Risk
Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
Owner complaints
37 complaints1 injuries
What owners report most
Latest complaints
- Electronic stability control (esc) · Power train · Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Wheel speed sensor/tone ring
The contact owns a 2015 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 35 mph, the transmission inadvertently downshifted into third gear and the vehicle stalled with an unknown warning light illuminated. The vehicle was towed to the local dealer to be diagnosed. The…
The contact owns a 2015 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 35 mph, the transmission inadvertently downshifted into third gear and the vehicle stalled with an unknown warning light illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the rear wheel speed sensors were faulty and needed to be replaced. The vehicle was repaired, and the failure was remedied. The contact later received notification of NHTSA campaign number 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. Vin tool confirms parts not available. The failure mileage was 52,000.
- Vehicle speed control
I received a recall notice for the the rear speed sensors on this vehicle. I have had both front speed sensors fail and I believe this should be looked into as well as I believe the ABS brake system was effected by my front wheel speed sensor failures. the first sensor failed 30 days after warranty expired when the vehicle had less than 19,000 miles. the second sensor failed about 3 months later.
- Vehicle speed control
When driving the vehicle will accelerate by itself. the brakes will pulsate when you try to stop at the accelerated level you must put the vehicle in neutral to stop. Then 3 lights appear on dash, abs,tire and traction. when the lights appear the vehicle runs fine but cruise control will not…
When driving the vehicle will accelerate by itself. the brakes will pulsate when you try to stop at the accelerated level you must put the vehicle in neutral to stop. Then 3 lights appear on dash, abs,tire and traction. when the lights appear the vehicle runs fine but cruise control will not work. When vehicle IS turned off for the day the next day the lights are gone from dash and the vehicles runs proper for a short period of time. This issue IS becoming more frequent.
- Forward collision avoidance › Warnings · Service brakes · Vehicle speed control
We were traveling on flat, open interstate roadway in rainy weather at night with cruise control set when the vehicle unexpectedly accelerated quickly. I noticed the vehicle felt like it downshifted and felt like it was accelerating hard. I looked at speedometer and speed had increased by more…
We were traveling on flat, open interstate roadway in rainy weather at night with cruise control set when the vehicle unexpectedly accelerated quickly. I noticed the vehicle felt like it downshifted and felt like it was accelerating hard. I looked at speedometer and speed had increased by more than 5 mph over what cruise was set in a matter of 4 seconds or so. I then applied pressure to brake pedal at which point the vehicle felt like brake system pulsed 4 times, and cruise control did not appear to disengage. I then hit brakes again, and pushed the cruise control level toward dash and cruise disengaged this time. during or immediately after this event, warning lights came on in dash for ABS, esp, visit workshop, and other warning lights that safety features were disabled such as forward collision, blind spot indicators in mirror, etc. these warning lights have occasionally went off for short periods of time, but have remained on for most of time. sometimes they will be off when started, but come on after touching brake pedal. no warning lights were on prior to this event.
- Vehicle speed control
Both rear wheel sensors went out within 2 months of each other. One 6,000 miles, the other 8,000 miles. Both highway driving no rough road
- Vehicle speed control
I was driving on the freeway with my cruise control set at 65. The vehicle abruptly started accelerating. Fortunately I had left myself a good distance from the semi in front of me or I would have rammed into the back of it. This was quite unnerving and after braking I received the following error codes: ABS, esp, traction control and cruise control.
- Fuel/propulsion system · Power train · Service brakes
This vehicle has had 4 separate wheel sped sensor failures. When each incident occurred, the vehicle will accelerate on its own and at the same time the ABS will not allow full braking pressure while underway. you will hear the ABS sound like it's sliding on a slippery surface in any condition.…
This vehicle has had 4 separate wheel sped sensor failures. When each incident occurred, the vehicle will accelerate on its own and at the same time the ABS will not allow full braking pressure while underway. you will hear the ABS sound like it's sliding on a slippery surface in any condition. as the vehicle accelerates and braking pressure IS greatly reduced, it IS sometimes necessary to quickly shove the vehicle in neutral to keep from hitting anything ahead. When these failures occur it can be at any speed or on any surface. This vehicle was purchased new and now has approximately 45,000 miles. occasionally, prior to the dash lights indicating a wheel speed sensor failure, the vehicle will also cut all power. this typically has happened on hard acceleration onto a highway, being equally dangerous to drive. the vehicle IS just going out of warranty and I have tried to work out a solution with mercedes who have now stated I have no claim. a final factor IS that at about 10,000 miles this vehicle had a massive short that literally melted the battery down. I have suggested to mercedes that that incident, under warranty, may have done serous harm to the entire electrical system/computers.
- Electronic stability control (esc) · Service brakes · Vehicle speed control
See uploaded document
- Electronic stability control (esc) · Service brakes
I was driving on an interstate hwy and the ABS and esp warning malfunction occured with a visit workshop message. The engine rpm reved up and the vehicle slowed to 40 mph. I was able to get to a safe place. Consultation with a repair facility determined the cause to be the wheel speed sensors on…
I was driving on an interstate hwy and the ABS and esp warning malfunction occured with a visit workshop message. The engine rpm reved up and the vehicle slowed to 40 mph. I was able to get to a safe place. Consultation with a repair facility determined the cause to be the wheel speed sensors on the rear wheels. Further investigation revealed this same thing previously occured with the previous owner with 4000 miles on the vehicle the speed sensors were replaced at factory auth dealer at that time. This incident I am describing occured at 12000 miles on the vehicle. I was 700 miles from home and the nearest factory repair facility's only emergency opening was 3 days in the future. The independent repair facility that diagnosed the problem was not able to perform the necessary repairs. I drove home in limp mode. 4 speed sensors were purchased at a mercedes dealer for a cost of $900.00 and replaced by myself. Prior to replacing the sensors the second time the ABS and esp warning occured briefly and cleared on their own. Much research has shown this IS a very common failure of these vehicles.
- Electronic stability control (esc) · Service brakes · Vehicle speed control
In october of 2018 at 28,860 odometer miles, the passenger rear wheel speed sensor failed while driving from atlanta, ga to west palm beach, fl. Causing the eps, ABS, anti_collision and cruise control system to stop functioning with warning messages displayed on the dash. I experienced erratic…
In october of 2018 at 28,860 odometer miles, the passenger rear wheel speed sensor failed while driving from atlanta, ga to west palm beach, fl. Causing the eps, ABS, anti_collision and cruise control system to stop functioning with warning messages displayed on the dash. I experienced erratic speeds while manually driving home. on october 3, 2020, at 39,214 odometer miles, the same issue happened again, only this time it was the front passenger wheel speed sensor that failed with all the same warning lights and disabled eps, ABS, anti-collision and cruise control systems being shut down. in both cases the failed sensors were replaced under the mercedes-benz emission warranty. I am very concerned that these failures are common with this model vehicle and I will continue to experience failures of these sensors after the warranty expires. I have replaced two of them so far with less than 40,000 miles on the vehicle and there are still two more original sensors yet to fail.
- Electronic stability control (esc) · Power train · Vehicle speed control
This IS a winnebago view 24G on sprinter 3500 chassis. while highway driving, sudden ABS and esp warning light with message to go to workshop. cruise control stops working. loss of power and shifting ability IS intermittent. was able to drive (without cruise control and with warning lights on)…
This IS a winnebago view 24G on sprinter 3500 chassis. while highway driving, sudden ABS and esp warning light with message to go to workshop. cruise control stops working. loss of power and shifting ability IS intermittent. was able to drive (without cruise control and with warning lights on) for 100+ miles to shop. When loss of power occured, I would pull off the road and turn off engine, and this would typically resolve the problem for awhile sprinter authorized service center replaced both rear wheel rpm sensors 7/3/20 ($581.09). same condition re-appeared during similar driving condition. same sprinter dealer replaced right front wheel speed sensor to resolve the problem on 8/18/20 ($507.48).
- Electronic stability control (esc) · Service brakes · Vehicle speed control
Vehicle has a high failure rate for tire rotation speed sensors. this condition immediately disables the antilock brakes, stability control, traction control and cruise control. vehicle mileage was 31000 miles at loss of third sensor. vehicle was in motion at highway speeds at the time of all failures.
- Structure › Body · Suspension
TL* the contact owns a 2016 thor siesta installed on a 2015 mercedes benz sprinter 3500 chassis. The contact stated that upon approaching a stop, the contact heard a loud abnormal grating noise. Upon inspection, the contact noticed that the receiver hitch that was attached to a bar had fractured…
TL* the contact owns a 2016 thor siesta installed on a 2015 mercedes benz sprinter 3500 chassis. The contact stated that upon approaching a stop, the contact heard a loud abnormal grating noise. Upon inspection, the contact noticed that the receiver hitch that was attached to a bar had fractured from the chassis. the tow bar was still attached to the receiver hitch however, due to the failure, the tow bar was dragging on the road. The safety cable from the tow bar was also no longer attached to the vehicle. There were no warning lights illuminated. Neither the dealer nor the manufacturer were notified of the failure. The failure had yet to be repaired. The failure mileage was 31,842.
- Electronic stability control (esc)
While going uphill at about 50 mph on a highway the vehicle did a hard downshift and three engine lights came on,esp,abs&asr . I stopped and check tires and air pressure all ok. At times the engine would buck, then speed up. Turned off engine then started it again. I was able to drive about 50…
While going uphill at about 50 mph on a highway the vehicle did a hard downshift and three engine lights came on,esp,abs&asr . I stopped and check tires and air pressure all ok. At times the engine would buck, then speed up. Turned off engine then started it again. I was able to drive about 50 miles to mercedes dealer who diagnosed as the rear axel speed sensors failure. Medford mercedes-benz replaced both rear real axel speed sensors (vehicle mileage 27907) cost $909.00. Vehicle warranty on speed sensor IS 5 yr or 100,000 miles.
- Power train · Service brakes · Vehicle speed control
I was driving at 65 miles an hour on interstate and the vehicle decelerated and then accelerated and continued to accelerate. The cruise control was not on at the time. I tried to brake but the vehicle continued to try to accelerate as I depressed the brake petal. The only way to stop this was to…
I was driving at 65 miles an hour on interstate and the vehicle decelerated and then accelerated and continued to accelerate. The cruise control was not on at the time. I tried to brake but the vehicle continued to try to accelerate as I depressed the brake petal. The only way to stop this was to physically put the vehicle in neutral. After sitting for a period of time multiple alarms were displayed. I was able to drive again once the vehicle was in alarm mode and the anti lock braking system had disabled itself. I am an experience driver. I am afraid that another person may have panicked and the result may have been much different. the attached images shows the alarms that were present after the incident, ABS alarm, esp alarm, and anti traction light the problem was ultimately found to be a faulty wheel speed sensor on the driver side rear tire. very dangerous, I have also found other testimonials online since this incident
- Electronic stability control (esc) · Vehicle speed control · Wheels
I'm experiencing wheel speed sensor malfunction and failure at interstate highway speed. It's happened approx 10 times. Once when encountering a dip in the road. Once in heavy cross winds. And lastly when passing an 18 wheeler. Upon malfunction, my camper looses power due to cruise control dropping…
I'm experiencing wheel speed sensor malfunction and failure at interstate highway speed. It's happened approx 10 times. Once when encountering a dip in the road. Once in heavy cross winds. And lastly when passing an 18 wheeler. Upon malfunction, my camper looses power due to cruise control dropping out. This put me in unsafe condition passing 18 wheeler. First failure was on I-8 in remote country. I made it to safe area but was very stressed. Fault cleared after restarting my engine. Next event was in colorado in august 2019. In heavy crosswind on interstate system coded 'wheel spin, loss of traction.' multiple times I stopped, killed engine, but codes didn't clear. Upon leaving camp it coded additional ABS failure. This resulted in breakdown. Vehicle became erratic jerking and lurching. I called mercedes and was towed 250 miles to dealer in littleton co. Right rear wheel speed sensor replaced. Lastly this happen again two days ago on I-20 in louisiana. While passing an 18 wheeler my sprinter coded 'wheel spin, vehicle skid'.' immediate loss of cruise control caused loss of speed. The large truck sped by me in the inside lane buffeting me badly! I maintained control but this was unsafe for myself and the truck driver! Upon getting off interstate I got ABS code with vehicle stuck in low gear (computer generated response).mercedes has once again towed my sprinter to dealer for repair. All said these sensors are not fit for purpose. Their failures at highway speed put operators at risk. This ruins consumers plans.it puts us unsafely on the side of the road waiting on tow trucks.
- Electronic stability control (esc) · Service brakes · Vehicle speed control
While driving our 2015 mercedes sprinter 3500 on I-5 south from oakland, ca to joshua tree national park on thursday, march 19 suddenly our speed control quit functioning and the ABS, esp and traction control lights on our instrument panel lighted up. we immediately called a mercedes benz service…
While driving our 2015 mercedes sprinter 3500 on I-5 south from oakland, ca to joshua tree national park on thursday, march 19 suddenly our speed control quit functioning and the ABS, esp and traction control lights on our instrument panel lighted up. we immediately called a mercedes benz service department in bakersfield, ca and were told that as long as the van seemed to be driving , braking and handling normally we did not need to bring it in for service but could continue driving. The van did seem to be running normally so we drove on without speed control. about 400 miles later as we were driving into joshua tree national park the brakes started to make a loud clicking noise when the pedal was depressed completely and the transmission would no longer shift out of 2ND gear making it impossible to drive over 30 mph. we had to have the van towed 46 miles back to palm springs, ca and await the mercedes benz service department there opening on monday, march 23. at the service department they diagnosed the rear wheel speed sensors had failed with only 48,271 miles on the odometer. the following day they replaced the rear wheel speed sensors and the van was running normally again. I have researched the problem with the wheel speed sensors on mercedes benz sprinter vans. It seems to be a common problem at least from the year 2013-2016. it IS unacceptable that a van that mercedes promotes for its utility has this kind of failure commonly. It IS a significant safety issue. We were driving on dry pavement so noticed no problem with performance until the brakes began to malfunction and the van would not shift above 2ND gear. If we had been on wet or slick roads the lack of anti-lock brakes, traction control and electronic stability control would have made the van dangerous to drive. mercedes benz needs to do something to remedy this common failure.
- Electronic stability control (esc)
This IS the second time the rpm speed sensors have needed to be replaced on my 2016, 3500 mercedes sprinter
- Seat belts
The 2015 sprinter van was converted to recreational vehicle (rv) by erwin-hymer group na aka roadtrek which I purchased in 2016. It was sold as seating for 4 (original sprinter van - driver and front passenger seat and an added ROW/2 captain chairs behind that) in 2019 erwin-hymer na group…
The 2015 sprinter van was converted to recreational vehicle (rv) by erwin-hymer group na aka roadtrek which I purchased in 2016. It was sold as seating for 4 (original sprinter van - driver and front passenger seat and an added ROW/2 captain chairs behind that) in 2019 erwin-hymer na group /roadtrek filed bankruptcy taking away 4 of the 6 years warranty I purchased (violation of magnuson-moss warranty act). I reached out to the court appointed receiver alvarez&marsal canada who said that no funds were set aside for consumers. additionally, in 2019 I was notified that the second row/ 2 added captain seats/seat belts could fail in a crash and now my vehicles second row should not be occupied while the vehicle IS moving. (Notified in jan. 2020 nhtsa 19v450) yes this IS a safety violation but also a consumer and road safety issue. The rv industry IS putting large vehicles on the road and their IS not enough regulation to insure highway safety.
- Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Wheel speed sensor/tone ring
TL* the contact owns a 2015 mercedes-benz sprinter 2500. While driving various speeds, the vehicle surged and the anti-skid and ABS warning indicators illuminated. The vehicle was taken to mercedes-benz of melbourne (509 e nasa blvd, melbourne, fl 32901) where it was diagnosed that the wheel speed…
TL* the contact owns a 2015 mercedes-benz sprinter 2500. While driving various speeds, the vehicle surged and the anti-skid and ABS warning indicators illuminated. The vehicle was taken to mercedes-benz of melbourne (509 e nasa blvd, melbourne, fl 32901) where it was diagnosed that the wheel speed sensor was defective. The sensor was replaced. The contact stated that all four wheel sensors were replaced within the last year. The repairs would last approximately five months before the failure recurred. The manufacturer was notified of the failure and offered 10% off the repair cost. The contact stated that the vehicle was no longer under warranty. The approximate failure mileage was 12,000. *Pm consumer states that vehicle IS unsafe to drive in rain or on wet roads. *Dl
- Service brakes
While driving, three warning lights illuminated advising I had lost my ABS and my cruise control failed. The vehicle soon went into limp mode. Both rear wheel ABS speed sensors failed and were replaced by a mercedes sprinter dealer. I soon discovered this IS a very common failure. The vehicle only…
While driving, three warning lights illuminated advising I had lost my ABS and my cruise control failed. The vehicle soon went into limp mode. Both rear wheel ABS speed sensors failed and were replaced by a mercedes sprinter dealer. I soon discovered this IS a very common failure. The vehicle only had 32000 miles on it when the problem occurred. The service agent said it was a very common problem on the sprinter rv vehicles. I feel mercedes should fix the problem as it IS an inherent safety problem for these vehicles. I was traveling 65 mph on an interstate highway with cruise control engaged when the problem occurred. This could have been a safety issue had I needed the brakes at that moment.
- Air bags
TL* the contact owns a 2015 mercedes-benz sprinter 3500. The contact received notification of nhtsa campaign number: 19v004000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of north orlando (1100 rinehart rd, sanford…
TL* the contact owns a 2015 mercedes-benz sprinter 3500. The contact received notification of nhtsa campaign number: 19v004000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of north orlando (1100 rinehart rd, sanford, fl 32771) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. *bf consumer stated air bags replaced no longer sagety problem. *Jb
- Air bags
Takata recall: mercedes advised me that the replacement airbags for passenger side may not be ready until 2020. This IS unacceptable. therefore this IS my formal complaint.
- Electronic stability control (esc)
Abs,esp and traction control out. Wheel speed sensors cause fault that triggers all three systems to fail. I have replaced rear wheel sensors three times. When failing the transmission IS erratic and wants to surge ahead. I must stand on the brake to not hit the cars in front. My vehicle has…
Abs,esp and traction control out. Wheel speed sensors cause fault that triggers all three systems to fail. I have replaced rear wheel sensors three times. When failing the transmission IS erratic and wants to surge ahead. I must stand on the brake to not hit the cars in front. My vehicle has 22,000 miles and issue started on our first road trip. It usually happens when going about 5 mph in traffic. Our vehicle IS a winnebego navion with a mb sprinter base. This problem IS strictly a mercedes problem. *Dt*jb
- Visibility/wiper
I purchased this vehicle from a private party in 2016 it IS a sprinter with a coachman forest river motorhome/coach on the chassis I have almost no visibility on the passenger side looking in the side view mirror. Because they installed an awning at the factory before they sold it as a new vehicle.…
I purchased this vehicle from a private party in 2016 it IS a sprinter with a coachman forest river motorhome/coach on the chassis I have almost no visibility on the passenger side looking in the side view mirror. Because they installed an awning at the factory before they sold it as a new vehicle. I contacted the ntsb and filed a complaint in july of 2016(approximately) and was told it would be looked into. I never heard back. I complained to mercedes and they said they sell thousands of chassis to coach manufacturers and it IS not their problem. I contacted coachman and forest river and got the runaround. This IS a serious problem and needs to be addresed. I am sure there are thousands of vehicles out there with the same problem.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Rear Wheel Speed Sensor Failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY…
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 10235973Recall Campaign bulletin
- 10235073Emissions.
- 10232323Complaint MIL illuminated. Fault codes for 'position sensor of crankshaft' in combination with fault codes for 'Output stage fuel injectors' are set in the CDI control unit.
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 10228805Problem: Vehicle fails smog test Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. Once fault is resolved, proceed to step 5. 4. If no relevant Fault Codes are present, or the fault has been previously repaired and Fault Codes erased, proceed to step 5.
- 10228610Software Update - Water Pump Diagnostics
- 102279562020040004
- 10227139SMOG Test will not complete successfully. NOTE: Customers may come to dealership as instructed by ISP (Independent Service Provider) based on instructions from a TSB (Technical Service Bulletin). Access to the TSBs can be found via https://www.obdclearinghouse.com/ or by viewing the TSBs in the attachments area of this LI. Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. 4. If no relevant Fault Codes are present, or the fault has been repaired and Fault Codes erased, proceed to check and install new Engine Control Unit SW
- 102203022020040003
- 102203012020040004
- 10214960Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all. The Approved Emission Modification (AEM) Exhaust Aftertreatment Customer Service Measure stops in error
- 10212902Modification to the emission control system.
- 10212806Modification to the emission control system.
- 10207182Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
- 10206073Various complaints due to aftermarket OBDII device installed
- 10206072"The monitor status this driving cycle (PID 41) can be displayed as disabled in the generic scan tool although no monitor of this group is disabled "
- 10205221Headlamps and lamps fogged and/or leaking.
- 10205151Coolant, vacuum, temperature fault codes.
- 10202549Replace Wheel Speed Sensors
- 10202548Replace Wheel Speed Sensors
- 10191557Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak resulting in the loss of power steering.
- 10191542Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the affected vehicles to a total of 11 years/ 120,000 miles from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the exhaust gas temperature sensor coverage applies to the vehicle regardless of ownership.
- 10189037Rear Wheel Speed Sensor (RV)
- 10188420The "Commuter route" option is activated in the settings of the MBUX multimedia system (A26/17). Therefore, the navigation system automatically detects that the vehicle is on a commuter route and automatically starts route guidance without any voice output.
- 10187796Replace 3rd brake lamp, remove soft top compartment cover to access.
- 10187793Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
- 10186324Inspect Power Steering Hose Clamps
- 10181267Initial Notice - STOP SALE - Pending Emissions Modification
- 10181196Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission control system in certain MercedesBenz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (?AEM?) for the affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or leased or cause to be leased, or introduced into commerce, or exported from the United States to another country, until after the AEM described in this notification is performed. An authorized Mercedes-Benz dealer will install the AEM at a later date at no cost to the Owner/Lessee.
- 10179954Power Steering Hose Updated Repair Method
- 10179906Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system
- 10170541Seat belt does not roll up correctly
- 10170528MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc
- 10170524SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)
- 10170523MBUX multimedia system: Central display goes dark temporarily (Connect5)
- 10170522MBUX multimedia system: Central display intermittently remains dark (NTG6)
- 10170521MBUX multimedia system: Malfunction in Android Auto (Connect5)
Every Mercedes-Benz Sprinter 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.