2011 Volvo XC60
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo › XC60 › 2011
These records cover every 2011 Volvo XC60. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2011 Volvo XC60. Newest first.
Volvo Cars of N.A., LLC (Volvo) is recalling certain 2008-2016 V70 and XC70, 2007-2016 S80, 2011-2018 S60 and V60, 2016-2018 S60 Cross Country, 2014-2020 S60L, 2009-2015 S80L, 2009-2016 XC60 and 2015-2018 V60 Cross Country vehicles. The flexible steel cable that connects the seat belt to the front outboard seating positions may fatigue over time, causing…
Risk and remedy
Risk
An unsecured occupant has an increased risk of injury in the event of a crash.
Remedy
Volvo will notify owners, and dealers will replace the seat belt anchor cable for both front seats. The recall began December 10, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R10029.
Volvo IS recalling certain passenger vehicles equipped with power front passenger seats. the front seat rail's detection system was manufactured incorrectly and may permit the passenger to forward the seat beyond the intended maximum.
Risk and remedy
Risk
Positioning of the seat beyond the intended maximum can cause increased risk of injury to the passenger in the event of a crash.
Remedy
Dealers will inspect the front power seat stops for both front seats for the presence of an "end stop" and repair the vehicles as necessary free of charge. the safety recall began on december 23, 2010. owners may contact volvo at 1-800-458-1552 or at customercare@volvoforlife.com.
Volvo IS recalling certain model year 2011, S80, S60, XC70 and XC60 vehicles. the software calibration for the fuel cut-off functionality in the engine control module (ecm) IS too sensitive.
Risk and remedy
Risk
Sudden engine stall could occur increasing the risk of a crash.
Remedy
Dealers will update the ecm and tcm with new software free of charge. the safety recall IS expected to begin on or before december 10, 2010. owners may contact volvo at 1-800-458-1552 or at customercare@volvoforlife.com.
Volvo IS recalling certain model year 2010-2011 S80, XC70, model year 2011 XC60 and model year 2010 V70 vehicles. there may be an intermittent fault in the driver's airbag clockspring wiring connector for the supplemental restraint system.
Risk and remedy
Risk
In the event of a crash, the driver's frontal airbag may not deploy as intended or at all, and therefore will not be able to properly protect the driver, increasing the risk of injuries.
Remedy
Dealers will install a metal shim in the driver's air bag clockspring wiring connector. this service will be performed free of charge. the safety recall began on october 20, 2010. owners may contact volvo at 1-800-458-1552.
Owner complaints
36 complaints2 involved a crash
What owners report most
Latest complaints
- Visibility/wiper
Windshield is original from Volvo but leaks during rain and car washes. Rain floods my driver’s side floor board and heavy enough might effect my electrical system.
- Seat belts · Visibility › Sun/moon roof assembly
The contact owns a 2011 Volvo XC60. The contact stated that the front driver’s side belt was restraining her extremely tightly and failed to release as needed. No warning light was illuminated. The contact also stated that water had leaked from around the windshield into the vehicle. The vehicle…
The contact owns a 2011 Volvo XC60. The contact stated that the front driver’s side belt was restraining her extremely tightly and failed to release as needed. No warning light was illuminated. The contact also stated that water had leaked from around the windshield into the vehicle. The vehicle was taken to the dealer where the contact was informed that water was in the vehicle and the sunroof drain needed to be flushed out however, the contact stated that she was denied service unless the sunroof drain was flushed out. The vehicle was repaired however, the failure recurred, and the contact was concerned for her safety. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 49,000.
- Seat belts
The front passenger seat belt will not release without much difficultly. If the vehicle started on fire or went into water, the passenger would likely die. I contacted Volvo and they will not help other than charging over $800 to replace the seat belt.
- Engine
The contact owns a 2011 Volvo XC60. The contact stated that she noticed an oil leak underneath the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the turbo needed to be replaced. The…
The contact owns a 2011 Volvo XC60. The contact stated that she noticed an oil leak underneath the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the turbo needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
- Visibility/wiper
Original OEM front windshield developed a leak causing water to start dripping onto my hands on the steering wheel and on my lap during a rainstorm. seems to be numerous accounts of the front windshield bonding failing, definitely can be hazardous when driving in an already higher-risk situation…
Original OEM front windshield developed a leak causing water to start dripping onto my hands on the steering wheel and on my lap during a rainstorm. seems to be numerous accounts of the front windshield bonding failing, definitely can be hazardous when driving in an already higher-risk situation rain causes. Not to mention the dripping runs down the inside of the windshield they don't make windshield wipers for the inside of the car and you have to wipe it away while driving to help with the visibility.
- Seat belts
This SUV. 2011 Volvo XC60 is our family travel vehicle. I had a bad scenario, The drivers side seat belt Buckle got stuck. Would not release, My girlfriend was in car trying to release buckle. This is not normal. its scary felling she told me. In a MVA. this may be a risk of stuck in car. The…
This SUV. 2011 Volvo XC60 is our family travel vehicle. I had a bad scenario, The drivers side seat belt Buckle got stuck. Would not release, My girlfriend was in car trying to release buckle. This is not normal. its scary felling she told me. In a MVA. this may be a risk of stuck in car. The Dealer had replaced shoulder harness under recall. But My complaint was the seat belt buckle get stuck wont release. It seems to sit too close to seat I don't know why It was not replaced as an assembly. Does any record show seat belt buckle stuck issues and wont release.? Other than the Seat belt gets stuck wont release. My issue I think the buckle should be at a higher above lower seat to accommodate average size people.
- Electrical system
Locking mechanisms in passenger side door failing, unable to lock or unlock remotely, have to manually lock or unlock from rear passenger side door to enter vehicle.
- Seat belts
Seat belt recall issued june 30, 2020 (info below). Called the volvo dealer (autonation in bellevue, wa) and they reported that no parts will be available until november 2020 and that I should call back then. This appears to be an unreasonable amount of time to replace such a critical piece of safety eqipment. manufacturer recall number: r10029 nhtsa recall number: 204378
- Electrical system · Electrical system › Adas › Parking assist › Sensors · Electronic stability control (esc) · Unknown or other
The park assist does not work, rear camera not working. *tr
- Seat belts
Drivers seatbelt randomly comes undone when driving - unrelated to speed or braking.. has been occurring for last 15-18 months about 1-2 weekly.
- Structure › Body · Visibility/wiper
My car has an odor for days after it rains when the windshield streams water above the drivers stearing wheel and also allows water to stream down into the driver's side floor board- it's a full on stream of water that comes out the top corner driver side of the windshield and rolls down over the…
My car has an odor for days after it rains when the windshield streams water above the drivers stearing wheel and also allows water to stream down into the driver's side floor board- it's a full on stream of water that comes out the top corner driver side of the windshield and rolls down over the stearing wheel and drivers hands and down through the drivers floorboard over the accelerator and the drivers feet. I've been in the car during the rain and while at the car wash to witness this streaming of water. there IS a 1 to 2 inch puddle of water that forms in the floor board right under the accelerator if left to stream freely. The water does not gush out right away but sometimes will remain dry until moving -has happened at low speeds while pulling out of my driveway but as delayed up TO10 minutes later after I've gotten on the highway where I'm at a speed of @ 70mph) its a huge safety hazard- I have been startled (safety distraction) because of unexpected cold water flooding my foot and my pant leg while on the accelerator.i've spoke to auto glass repair companies, who report several things could be happening but either way, cost me a lot of money while liability IS on me if they accidentally crack the good windshield if it isnt a simple seal problem. The majority of windshield repair company's I've spoken to state that they have seen this before in this model vehicle and it has (in thier experience) been a crack in the sunroof drainage system? However, just to test this problem alone IS a $400+ in shop diagnostics - I have also read on volvo forums and on nhtsa, other owners have reported the same issue I'm having. If anything, I wanted to report the issue too in hope of gaining info about what the problem maybe so I can have it fixed in the most efficient and less costly method or may it lead to further investigation to determine recall procedures.
- Seat belts
Malfunctioning seat belt latches and buckles- the seat belt latches do not release the buckle very good when needing to exit the vehicle (they stick in place until the latch IS held at a specific angle while pressing the release button) I dont believe this IS an intended safety feature. This issue…
Malfunctioning seat belt latches and buckles- the seat belt latches do not release the buckle very good when needing to exit the vehicle (they stick in place until the latch IS held at a specific angle while pressing the release button) I dont believe this IS an intended safety feature. This issue IS present in all 5 seat positions latches and buckles in my car. after special attention to unbuckle myself, I often have to walk around to the back doors to get in the back seat so I can unlatch my sons buckle also. He IS 6YRS old and has not ever had any problem unbuckling himself in our last SUV nor in our other current car. He has lots of anxiety over this, he panicks and then will cry because he feels he IS trapped in. Also, the buckles do not always lock into the latch when putting the safety belt on when entering the vehicle. Often times while in route, the system warning light comes on to notify me that a buckle IS not on in a seat position because although the buckle sounded and felt like it was latched, it was not.bupon checking the seat position the system warns, the belt flys right up and out of the latch, indicating it was not secure afterall. This issue also present in all 5 seat positions latch and buckles. the issues are intermittent but occurs more than likely more often than we think because we have gotten used to the defective functioning and have adapted to during normal use of the vehicle. I am confident that my family's risk of harm during a true emergency IS greater because of these buckles and latches and their malfunctioning.
- Seat belts
TL* the contact owns a 2011 volvo XC60. The contact stated that the driver's seat belt was restraining the driver extremely tightly. The contact stated that it was difficult to adjust the seat belt and the seat belt buckle was difficult to lock and unlock. Volvo cars glen cove (79 cedar swamp rd…
TL* the contact owns a 2011 volvo XC60. The contact stated that the driver's seat belt was restraining the driver extremely tightly. The contact stated that it was difficult to adjust the seat belt and the seat belt buckle was difficult to lock and unlock. Volvo cars glen cove (79 cedar swamp rd, glen cove, ny 11542, (516) 231-2400) was contacted and indicated that there was no failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.
- Visibility/wiper
Driver's side windshield IS leaking and blocking visibility.
- Unknown or other · Visibility/wiper
Leaking windshield common on these models. Windshield seal coming loose.
- Structure › Body · Visibility/wiper
The front windshield (original, factory) adhesive has failed and the windshield IS loose. besides the annoyance of water leaking in, this IS a safety issue since the windshield IS a structural component which retains the airbags and occupants. this IS apparently a fairly common known issue with the factory windshields.
- Unknown or other
Windshield the front seat on the driver and passenger side gets about 2+ inches of water on the floor when it rains. there IS a constant dripping of water on the driver's side of the windshield. it drips down on the steering wheel. it has to be dripping elsewhere because of the amount of water…
Windshield the front seat on the driver and passenger side gets about 2+ inches of water on the floor when it rains. there IS a constant dripping of water on the driver's side of the windshield. it drips down on the steering wheel. it has to be dripping elsewhere because of the amount of water that accumulates on the floor of the driver's and passenger side. this leaves a wet damp unpleasant smell in the car. took the car to a glass company to get the windshield check and the windshield IS loose and shaky to the touch.
- Electronic stability control (esc) · Service brakes
ABS goes off unexpectedly when braking and turning and has gotten worst. Fear for my life as someone can rear end me and my children.
- Air bags
TL* the contact owns a 2011 volvo XC60. While driving at an unknown speed, the contact lost control of the vehicle and crashed. The front end of the vehicle was severely damaged, but the air bags did not deploy. A police report was filed and there were no injuries. The manufacturer was not notified. The failure mileage was 50,000.
- Unknown or other
Low battery icon comes on.
- Electrical system · Unknown or other
The car has needed 4 battery changes and the last two were in july and october. On one occasion the car died and would not start at all. on october 3, like the multiple times before, the low battery sign came up. When the car was taken in the dealer finally found that there software glitch in…
The car has needed 4 battery changes and the last two were in july and october. On one occasion the car died and would not start at all. on october 3, like the multiple times before, the low battery sign came up. When the car was taken in the dealer finally found that there software glitch in their words that was keeping certain modules of the car on despite the car being turned off. We were told a software patch was applied and that would take care of the issue. today, 11/6/2015, the low battery sign has come on again and the car has automatically decided to switch the radio off to conserve power twice already. This seems to happen every time we are trying to start the car. the first time this happened we were parked and had to get the vehicle towed. The second time the low battery sign came on and we were able to drive the car to the dealer where the battery was replaced. The 3RD time the battery died parked in a parking lot and the car had to be towed to the dealership. The 4TH time the low batter sign came on again and I had to drive the car back to the dealership. this IS the 5TH time the low battery sign has come on and we are about to take the car to the dealership. The sign came on again when we were parked and about to start the car. additionally, the blind spot assistance system has a camera that keeps malfunctioning. This happens randomly during drives where the camera malfunctions. The only way to get the error to go away IS to restart the car.
- Unknown or other
The seal in the windshield failed allowing water to enter the cabin of the vehicle. Vehicle was returned to the dealer and repaired under an extended warranty plan.
- Structure › Body
Windshield seal failed, resulting in water leak. I also understand that the windshield bonding failure may result in the airbags failing to function as they should.
- Electrical system
TL* the contact owns a 2011 volvo XC60. While the vehicle was parked, the key failed to release from the ignition switch without warning. The vehicle was taken to the dealer, but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000. The vin was unavailable.
- Air bags
TL* the contact owns a 2011 volvo XC60. The contact stated that the supplemental restraint system warning light illuminated. The failure recurred on numerous occasions. The vehicle was taken to a dealer, where the warning light was reset but the failure recurred. The contact referenced nhtsa campaign number:10v489000 (air bags). The manufacturer was notified of the failure. The approximate failure mileage was 63,156.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009811This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems.
- 11007925Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
- 10249191This is a Technical Journal: 12V Battery Testing Method
- 10241661Complimentary upgrade c00009 description.
- 10241651Rubber cushion
- 10234826Left front LED flickers after turning car off
- 10234760Customer may experience ?Low oil pressure light? coming on. No external leakage. High engine oil consumption may occur. Follow the instructions under ?Service?.
- 10234736Sensus screen freezes/system locks up
- 10234704SPA Brake noise
- 102346984 Cylinder VEP engine: Castrol Edge Professional V 0W-20 Synthetic oil.
- 10234675SiriusXM Tuner Replacement Process
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10213887Center wheel caps, removal instruction
- 10213885The Deutronic DBL-1200 is an advanced battery maintainer/charger with the flexibility to be updated as products and repair methods evolve.
- 10213883ICUP/Google Built-In Diagnostic Operations
- 10213882Battery Charger/maintainer requirement
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10205651News Letter 70
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10202436New Software Products (SP) have been developed to convert a Care Key to a standard key.
- 10197371This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10192877There is a new process for upgrading maps on cars with Sensus (IAM2.1) navigation. Map updates for Sensus navigation systems in MY2011-2015A cars (identified as shown in attached picture) can now be downloaded online and transferred to the car via a USB flash drive in the same way as current models. Updating via DVDs is no longer possible.
- 10190794Create PB with attached word doc.
- 10190559This is to inform you that we have procured Rebuilders Automotive Supply (RAS) to handle the returns of the recalled Front Seat Belt Fastener Pretensioner for Recall R10029. RAS has created instructions for the pretensioner shipping procedures. You MUST review and inform your staff as to the requirements for handling the returns. There are specific measures as these pretensioners are classified as hazardous materials. A Parts Bulletin with this same information has also been created to ensure your Parts Department will receive these instructions in case they will be handling the returns.
- 10190558This is to inform you that we have procured Rebuilders Automotive Supply (RAS) to handle the returns of the recalled Front Seat Belt Fastener Pretensioner for Recall R10029. RAS has created instructions for the pretensioner shipping procedures. You MUST review and inform your staff as to the requirements for handling the returns. There are specific measures as these pretensioners are classified as hazardous materials. A Parts Bulletin with this same information has also been created to ensure your Parts Department will receive these instructions in case they will be handling the returns.
- 10188881Volvo?s Warranty Department tracks Retailer warranty spending by utilizing the Warranty Retailer Counseling Process (WRCP). The WRCP is used to gauge individual retailer performance on objective measures over time. By setting clear performance expectations and parameters and assisting retailers in focusing on individual processes and procedures, all retailers are provided with adequate tools to help achieve the ultimate goal of qualifying for self-authorization status.
- 10182494This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10182493This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10181041Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10179681This is a Service Manager Bulletin: Service 2.0 Software & Total Upgrade Reminder
- 10173760This is a Service Manager Bulletin: Service 2.0 Software & Total Upgrade Reminder
- 10172464This is a Service Journal: Coolant Filling Equipment Tool
- 10171682This is a Service Manager Bulletin: Windshield Cleaning Operation Service Interval Change. Will only be performed at 20k
- 10171676Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10170147Service Manager Bulletin TITLE : Service Action Notification Re - Mails GROUP : NO : ISSUING DEPARTMENT : CAR MARKET : Product Safety & Compliance United States and Canada 00 325 REFERENCE BULLETINS : DATE : SMB00 - 323 and SMB00 - 323A YEAR MONTH DAY SERVICE SERVICE WARRANTY 2013 02 15 MANAGER WRITER ADMINISTRATOR Service Personnel : Read and initial Page 1 of 1 Volvo monitors completion rates for all service actions and will complete notification re - mails to vehicle owners when necessary . Listed below are the latest notification re - mails . Please refer to SMB 00 - 323 and SMB 00 - 323A for information on how and where to find the related Service Action documents in VRC2 and TIE . FEBRUARY RE - MAILS Action Description # of Re - Mails Service Campaign 236 Washer Reservoir Sensor Canada ? 295 Recall 129 Brake Vacuum Pump U.S . ? 3,430 Recall 245 Replace Fuel Lines U.S . ? 48 MARCH RE - MAILS Action Description # of Re - Mails Recall 246 Inspect P / S Return Hose U.S . ? 1,367 Recall 246 Inspect P / S Return Hose Canada ? 95 Recall 251 Inspect Underbody Coating Canada ? 54 Recall 255 TCM Software Upgrade U.S . ? 499 Recall 256 TPMS Warning Message U.S . ? 123 Please be prepared to accommodate vehicle owners that may contact you regarding these actions . ? Fixed Right ? First Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . 2013 VOLVO CARS OF NORTH AMERICA , LLC
- 10169394This is a Technical Journal: Swapping control modules from vehicle to vehicle for diagnostics should be avoided. Swapping control modules may result in consequential damage to the swapped control module and in certain cases several other control modules in the vehicle. Swapping the Driver Information Module (DIM) is strictly forbidden as the DIM it is the main carrier of the odometer function, and will, in case of swapping, result in manipulated odometer value. Service: Please do NOT swap any control modules from vehicle to vehicle for testing, unless instructed to do so in a Vehicle Report by the Technical Helpdesk
- 10169393This is a Technical Journal: Swapping control modules from vehicle to vehicle for diagnostics should be avoided. Swapping control modules may result in consequential damage to the swapped control module and in certain cases several other control modules in the vehicle. Swapping the Driver Information Module (DIM) is strictly forbidden as the DIM it is the main carrier of the odometer function, and will, in case of swapping, result in manipulated odometer value. Service: Please do NOT swap any control modules from vehicle to vehicle for testing, unless instructed to do so in a Vehicle Report by the Technical Helpdesk
- 10169391Software Installation Policy changes.
Every Volvo XC60 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.