2021 Volvo XC60
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Volvo › XC60 › 2021
These records cover every 2021 Volvo XC60. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2021 Volvo XC60. Newest first.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Risk and remedy
Risk
A short circuit in a high-voltage battery increases the risk of a fire.
Remedy
Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
Risk and remedy
Risk
A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
Remedy
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Risk and remedy
Risk
Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
Remedy
Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10120.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 XC40, XC 40 Recharge, V60CC, V90, V90CC, XC90, and 2021-2022 V60, XC60, S60 vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor…
Risk and remedy
Risk
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed October 13, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10111.
Volvo Cars USA, LLC (Volvo Car) is recalling certain 2021 Volvo V60, V60 Cross Country, V90, V90 Cross Country, XC60, and XC90 vehicles. The Supplementary Restraint System (SRS) control unit may not have been properly attached to the car body and may detach during a crash.
Risk and remedy
Risk
A detached SRS control unit can decrease the performance of occupant protection systems such as air bags, seat belts, and high voltage battery disconnect, increasing the risk of injury during a crash.
Remedy
Volvo Car will notify owners, and dealers will inspect and, as necessary, tighten the SRS control unit mounting screws, free of charge. The recall began February 12, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10068.
Owner complaints
50 complaints4 involved a crash4 injuries
What owners report most
Latest complaints
- Electrical system · Engine · Fuel/propulsion system
The vehicle is experiencing repeated, unpredictable engine stalling while in motion and under active acceleration. The engine cuts out completely within 15–30 seconds or after several minutes of driving, without displaying any check-engine lights or diagnostic warning messages. This presents an…
The vehicle is experiencing repeated, unpredictable engine stalling while in motion and under active acceleration. The engine cuts out completely within 15–30 seconds or after several minutes of driving, without displaying any check-engine lights or diagnostic warning messages. This presents an immediate, severe safety hazard to the driver, passengers, and surrounding motorists on public roads. The vehicle is currently grounded as it is unsafe to operate.
- Exterior lighting
I am writing to urge NHTSA to address the serious safety problem caused by excessively bright headlights on American roads. Many LED, HID, high-mounted, improperly aimed, and aftermarket headlights produce such intense glare that oncoming drivers can be temporarily blinded. This can make it…
I am writing to urge NHTSA to address the serious safety problem caused by excessively bright headlights on American roads. Many LED, HID, high-mounted, improperly aimed, and aftermarket headlights produce such intense glare that oncoming drivers can be temporarily blinded. This can make it difficult to see lane markings, pedestrians, bicyclists, animals, curves, or stopped vehicles. At highway speeds, even a few seconds of impaired vision can have devastating consequences. Technology already exists to reduce this danger. Adaptive headlights can provide excellent visibility while reducing the amount of light directed at oncoming vehicles, and advanced systems have been used in other countries. Why is America lagging behind when safer technology is available? I urge NHTSA to strengthen regulations regarding headlight brightness, beam aim, mounting height, and aftermarket lighting, and to expand the use of glare-reducing technology. A driver’s ability to see farther should never come at the expense of another driver’s ability to see at all. Excessive headlight glare is not merely an inconvenience—it is a preventable safety hazard. Please take action to make nighttime driving safer for everyone.
- Electrical system
The air conditioning system in my 2021 Volvo XC60 failed, blowing hot air instead of cold. A Volvo dealer diagnosed the cause as a failed A/C evaporator core and quoted $7,800 to replace it. Volvo Cars North America has declined to provide any goodwill assistance despite this being a widely…
The air conditioning system in my 2021 Volvo XC60 failed, blowing hot air instead of cold. A Volvo dealer diagnosed the cause as a failed A/C evaporator core and quoted $7,800 to replace it. Volvo Cars North America has declined to provide any goodwill assistance despite this being a widely reported failure across multiple Volvo models (S60, S90, V60, XC60, XC90) at similar mileage/age, and despite Volvo having issued a running design change (a resistor harness, part no. 32241228) intended to prevent the evaporator core from over-cooling and freezing — indicating the manufacturer is aware of the underlying defect. Beyond the loss of cabin cooling, this failure created a separate safety concern: in warm-weather conditions, with the HVAC system unable to properly regulate cabin temperature, the vehicle's infotainment system began to overheat.displayed a thermal-warning message, dimmed/shut down, rebooted, or lost function while driving.] This is a safety issue because the infotainment display controls or is integrated with all functions of the car, and any unexpected shutdown, reboot, or loss of function of this system while the vehicle is in motion is a distraction and a loss of a driver-relied-upon system, particularly on a public roadway. This is also the second time I have experienced an evaporator failure of this type on a Volvo vehicle. My previous vehicle, a 2017 Volvo XC90, suffered an identical A/C evaporator failure on 6/6/2023. Two separate Volvo vehicles failing in the same manner suggests a systemic design or component issue rather than an isolated incident. I am filing this complaint to document the safety impact of this known defect and to request that NHTSA evaluate whether it warrants further investigation.
- Visibility/wiper
The A/C evaporator core on my 2021 Volvo XC60 suffered a premature structural failure, creating an immediate and severe safety hazard while driving. The component failed precisely five weeks after the Certified Pre-Owned (CPO) warranty wrapper expired. An authorized Volvo dealership service…
The A/C evaporator core on my 2021 Volvo XC60 suffered a premature structural failure, creating an immediate and severe safety hazard while driving. The component failed precisely five weeks after the Certified Pre-Owned (CPO) warranty wrapper expired. An authorized Volvo dealership service department formally inspected the vehicle and verified an active, heavy refrigerant leak utilizing UV filter video diagnostics. This component defect directly compromises vehicle safety in two distinct ways: Complete Loss of Windshield Defrost Capability: Due to the total failure of the climate control and dehumidification system, the vehicle completely loses its ability to clear the windshield during sudden weather shifts. During a period of heavy rain, the windshield instantly fogged over completely, severely restricting forward visibility and forcing me to immediately pull over on the shoulder to avoid a collision. Toxic Chemical Exposure: The cracked evaporator core continuously vents atomized chemical refrigerant vapor directly into the sealed passenger cabin through the HVAC ductwork. Even with the climate control system and fan completely powered off, a highly concentrated, sharp chemical odor filters into the cabin daily, exposing occupants to toxic chemical fumes while operating the vehicle. Volvo has documented this exact premature failure pattern across its SPA-platform vehicles under Technical Journal TJ 35912, explicitly acknowledging a systemic engineering defect where improper sensor calibration causes the core to freeze, warp, and crack. Despite knowing this part is prone to rapid premature failure, Volvo refuses to issue a safety recall, leaving drivers to operate unsafe vehicles or absorb an exorbitant $3,300+ out-of-pocket invoice to repair a known manufacturing flaw.
- Unknown or other
Hood latch assembly corrodes making it impossible to open hood or service the vehicle.
- Electrical system
My SUV has a had the check engine light on from a failed battery cell for my 2021 grey Volvo XC60 recharge (VIN [XXX]). I have been without the electric functionality (to charge the hybrid car or use electric power) since mid December and waiting on a warranty part since Dec. 23, 2025. I have…
My SUV has a had the check engine light on from a failed battery cell for my 2021 grey Volvo XC60 recharge (VIN [XXX]). I have been without the electric functionality (to charge the hybrid car or use electric power) since mid December and waiting on a warranty part since Dec. 23, 2025. I have been told April 2026 and then August 2026 for this warranty issue that both the dealership and Volvo corporate have agreed is under warranty and needs replaced to make the car functional as intended. They claim the part as been backordered for the entire 8 months. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
After backing up out of a parking space, the side mirror on the drivers side moves to an unpredictable position and does not return to its original position. This is potentially dangerous because the driver is not aware of this change in position, and when changing lanes may rely on mirror that is…
After backing up out of a parking space, the side mirror on the drivers side moves to an unpredictable position and does not return to its original position. This is potentially dangerous because the driver is not aware of this change in position, and when changing lanes may rely on mirror that is in a faulty position. This appears to be some sort of flaw in the logic that tilts the mirror down when backing up and returns to original position when the car is put back in drive. Regardless of whether I turn this feature on or off, the same malfunction occurs.
- Lane departure › Blind spot detection · Latches/locks/linkages › Electronic lock/latch actuator
The entire right ride of the car just stopped working. Back right door became permanently locked and could not open from outside or inside. When hitting lock/unlock buttons on key fob i) front passenger door would not lock/unlock and ii) right side mirror would not fold in/out. Blind spot monitor…
The entire right ride of the car just stopped working. Back right door became permanently locked and could not open from outside or inside. When hitting lock/unlock buttons on key fob i) front passenger door would not lock/unlock and ii) right side mirror would not fold in/out. Blind spot monitor and TPMS said they needed service. Left side of car was fine and worked. Car would start normally. I checked all relevant fuses and none were blown. Then all of a sudden it all started working again. My fear is that in the heat of summer what if all doors became locked somehow and i did not have the key fob with the manual key? I have 2 children
- Electrical system
An intermittent electrical failure occurred to my wife causing my 2021 Volvo XC60 to stop and then later go into limp mode while driving. The service light went on immediately and was very startling to her and made it difficult for the drivers following as the car speed was significantly reduced/…
An intermittent electrical failure occurred to my wife causing my 2021 Volvo XC60 to stop and then later go into limp mode while driving. The service light went on immediately and was very startling to her and made it difficult for the drivers following as the car speed was significantly reduced/ I suspect limp mode though it was not on the dashboard. When I called Volvo and then brought the car in... it is a known issue to Volvo. They purposively produce a vehicle that is known for sunroof leaks which knowingly leads to electrical issues exposing their customers to harm. Volvo (Geely) inspected the car, found the electrical issues from the front interior to the battery compartment that had water over an inch deep. the VGM (Vehicle Gateway Module) was replaced and reloaded, all connectors were separate/dried and several had to be cut/spliced and rewired due to corrosion damage. Carpets were removed, the gasket was replaced, the front and rear sun roof drains were cleaned out. Aside from the safety concern the shrinking of the rubber gasket caused the issue. Not funny, but Volvo/Geely states that the repair now has a lifetime warranty after I was charged over $4,000 USD. The vehicle is only about 5 years old!!
- Fuel/propulsion system
My 2021 Volvo XC60 experienced a fuel system failure at approximately 53,500 miles. Prior to the failure, the vehicle displayed multiple warning messages and entered reduced-power (limp mode), including the turtle symbol on the instrument cluster. The vehicle unexpectedly would not start despite…
My 2021 Volvo XC60 experienced a fuel system failure at approximately 53,500 miles. Prior to the failure, the vehicle displayed multiple warning messages and entered reduced-power (limp mode), including the turtle symbol on the instrument cluster. The vehicle unexpectedly would not start despite multiple attempts. The failure occurred while I was at a physical therapy appointment approximately 25 minutes from my home. After approximately 10 minutes, the vehicle started and was able to be driven. Because of the warning messages, limp mode, and failure-to-start condition, the vehicle was taken to a Volvo dealership for diagnosis. The Volvo dealership diagnosed the vehicle with ECM fault code P008A00 (Low Fuel Pressure). According to the repair invoice, testing confirmed that fuel pressure was intermittently low, and the dealership determined that the in-tank fuel pump was faulty. The fuel pump was replaced to correct the condition. This failure created a safety concern because the vehicle became unexpectedly inoperable and would not start when needed. Had the failure occurred in a remote location, during extreme weather conditions, at night, or in an emergency situation, it could have left the vehicle occupants stranded without reliable transportation. The inability to start the vehicle occurred without warning and could have resulted in a more serious safety risk under different circumstances. The issue was reproduced and confirmed by an authorized Volvo dealership, which inspected the vehicle, diagnosed the fault, and replaced the fuel pump. Repair records are available for inspection upon request. The failure occurred at approximately 53,500 miles, which is relatively low mileage for a major fuel system component. Because fuel pump failures can render a vehicle unexpectedly inoperable, I am submitting this complaint for review and investigation.
- Lane departure › Assist · Steering
Multiple times, with the Pilot Assist system engaged, the vehicle has pulled me out of my intended travel lane when on a curve, near an on / off ramp, and generally tends to drift from the left to right of the intended lane of travel on straight sections of road. It will drift to the rumble strip…
Multiple times, with the Pilot Assist system engaged, the vehicle has pulled me out of my intended travel lane when on a curve, near an on / off ramp, and generally tends to drift from the left to right of the intended lane of travel on straight sections of road. It will drift to the rumble strip and sometimes into the next lane with both hands firmly on the wheel. I find myself fighting the system at these times. When it gets confused, with corners or merges, and on / off ramps, it will abruptly change lanes which is very dangerous. Twice it almost caused an accident. I have had it looked at many times now by Gengras Volvo in East Hartford where I bought the car. I was provided a loaner each time but the car has been in their shop for close to a month over these visits. It happend on one test drive with their repair tech driving the car, so the issue has been verified and recorded by Gengras. Multiple components of the system have been changed out and Volvo has downloaded and reviewed the telemetry twice. Volvo's stance is that the system is functioning correctly, and in times if inclement weather it may not work as intended. Most of my incidents happened on dry roads. Upon researching this on the internet, there are many other owners of Volvos of my year and others complaining of the exact same issues and behavior of the car. I feel it may be a design flaw but in my opinion the system is not safe to use. Volvo went to a completely different system soon after 2021. This was a very expensive option to purchase on the vehicle. We have a similar system in our Acura that works flawlessly on the same roads in any weather condition. I bought this vehicle certified by Volvo with roughly 15K miles for my son to drive when he had just gotten his license as Volvo has an incredible reputation for safely. I do not feel safe with him driving this vehicle as was intended. Latest diagnosis attached, Remainder available from Gengras Volvo, East Hartford CT.
- Service brakes
After 5 times of phantom breaking at high speed I took the car to Betten Volvo. The did a system update to try to correct. The car has now 3 times in 2 weeks again triggered the break at highway speed. I have another appointment scheduled April 21, 2026. Having the brake applied for no reason at this speed is extremely jarring and dangerous.
- Visibility › Rearview mirrors/devices › Exterior
The driver's side mirror repositions itself downward, upward, or outward when unlocking and opening a door. It infrequently repositions while driving as well. These occurrences put me and others at risk by increasing my blind spot when I need to change lanes. Two Volvo dealers have reproduced the…
The driver's side mirror repositions itself downward, upward, or outward when unlocking and opening a door. It infrequently repositions while driving as well. These occurrences put me and others at risk by increasing my blind spot when I need to change lanes. Two Volvo dealers have reproduced the mirror changing positions when unlocking and opening the door, but a few times they were not able to get the car to reproduce it. Technicians have performed software updates, deleted and reprogrammed the keys to the car, and performed a factory reset on the infotainment center to no avail.
- Unknown or other
Exiting a parking lot, attempting to break. The plastic break pedal cover fell off and was unable to break in time to avoid a front end accident.
- Air bags
SRS warning light is on
- Electrical system · Engine · Seat belts
The USB ports under the center console malfunction frequently. The main, top engine mount disintegrated and needed to be replaced under 50,000 miles. The rear seat seatbelts come loose and sag easily. They do not retract automatically. The rubber stripping, where the door jamb is, comes off.…
The USB ports under the center console malfunction frequently. The main, top engine mount disintegrated and needed to be replaced under 50,000 miles. The rear seat seatbelts come loose and sag easily. They do not retract automatically. The rubber stripping, where the door jamb is, comes off. The handles to the air vent break off very easily, rendering the vents inoperable. **The software for the vehicle malfunctions constantly, displaying the incorrect readings for fuel economy, the gas gauge, and more. It is possibly affecting the catalytic converters and O2 sensors. **The vehicle turns itself on, in battery mode. **The blind spot indicators to not light up sometimes and do not make any noise indications of nearby cars.
- Power train
Serpentine belt failure at 70K miles. Was driving back home when I felt the traction misbehaving and the check engine light came on. Was able to get home safely and brought the car to the garage the next open day. During inspection, serpentine belt was found missing 1 rib and was caught in splash…
Serpentine belt failure at 70K miles. Was driving back home when I felt the traction misbehaving and the check engine light came on. Was able to get home safely and brought the car to the garage the next open day. During inspection, serpentine belt was found missing 1 rib and was caught in splash fan. Had to pay almost $1000 to replace it as insurance had run out a couple months prior. Volvo tech said it was almost surely a defect in the belt as these last typically ~150k miles and they had seen other such recent cases of early failure. I was not happy having to pay to replace a defective part which moreover was about to catastrophically fail, destroying my engine/traction and potentially hurting me. Thankfully the check engine light, which was apparently unrelated (oxygen sensor which needed to be replaced for another $1000) brought me to the garage before the accident happened.
- Steering
The contact owns a 2021 Volvo XC60. The contact stated that while driving at undisclosed speeds and turning, the front end of the vehicle made an abnormal grinding sound. Additionally, the contact stated that the steering wheel seized after turning, which required the contact to jam the steering…
The contact owns a 2021 Volvo XC60. The contact stated that while driving at undisclosed speeds and turning, the front end of the vehicle made an abnormal grinding sound. Additionally, the contact stated that the steering wheel seized after turning, which required the contact to jam the steering wheel for the steering wheel to return to the center. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering rack had failed internally and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V001000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.
- Back over prevention › Rearview system braking · Back over prevention › Warnings · Electrical system
My car was backed into July 4, 2024, unoccupied and had damage done to the hood and front light and bumper. The person who hit the car had insurance and I took it to a local collison company for the repairs In November 2024. (Insured would not return calls to insurance company so it took this…
My car was backed into July 4, 2024, unoccupied and had damage done to the hood and front light and bumper. The person who hit the car had insurance and I took it to a local collison company for the repairs In November 2024. (Insured would not return calls to insurance company so it took this long for repairs) I began taking it to Volvo OC in December because the sensors were constantly lighting up and beeping constantly with no one around me. I took it to Volvo many times from December to August 2025. They would have my car for a week or two and think they fixed it and it was not fixed. After Volvo sent me a note saying that Corporate was not going to pay to do anything and they were done with trying to fix the car I took it back to my collison company. When Volvo last had it they told me that the wiring harness was not the correct part number and that the collision company installed the wrong one. I called them back and they explained that they had to call Volvo Mission Viejo and gave them the VIN number and they installed what was sent. I took it back to the collision company and they called and ordered another harness and they received the exact same harness. They installed that one and the sensors still do not work correctly. They then called Volvo Mission Viego again and they were told there was a cable that was needed if a car was in an accident and 2 sensors needed to be attached to the cable and the other sensors to the harness. So they did that. And still the same issue. At that time Volvo told me that the sensors in my car were not the correct sensors and that they were not the sensors that came with the car. The collision company said they removed the sensors from the harness but attached the exact same sensors during the repair. So both Volvo and the collision company have left me hanging and this is a safety issue. If I am looking one way for traffic and the beeping goes off it is startling to think someone is coming from the other
- Fuel/propulsion system · Service brakes · Steering
Rotor seems to have worn out much quicker than expected. When I break, I can feel certain vibration / bumps. When breaking while going down on a hill, front break also has made screeching noise. Steering feels stiff at times. generally, I have always been topping up gas more than the advertised mileage performance / EPA
- Seat belts
Rear Center Seat seatbelt buckle does not latch.
- Latches/locks/linkages › Doors › Latch
The passenger side rear door locked and could not be open from either the inside or the outside. The dealer concluded that the door lock failed in the locked position. It gained entry to the door panel with the door shut, removed the old lock, opened the door, installed a new lock assembly and…
The passenger side rear door locked and could not be open from either the inside or the outside. The dealer concluded that the door lock failed in the locked position. It gained entry to the door panel with the door shut, removed the old lock, opened the door, installed a new lock assembly and reassembled the door. Because the car was slightly out of warranty, we had to pay for the repair. Until this was done, we felt very unsafe. In the event of an accident or emergency, the passenger on that side of the car would not be able to exit the car. There was no warning prior to this happening. It just stopped working.
- Fuel/propulsion system
Driving as normal through a major intersection and the car began to jerk and stutter when trying to accelerate. there was no warning or symptom prior to this issue, but upon it happening, the turtle warning light appeared and had the display had an engine system message saying "reduced…
Driving as normal through a major intersection and the car began to jerk and stutter when trying to accelerate. there was no warning or symptom prior to this issue, but upon it happening, the turtle warning light appeared and had the display had an engine system message saying "reduced performance". I was able to pull over. Then turned the car off and back on, which then allowed me to pull in to the nearest parking lot. The warning light remained on. The car was towed to the nearest Volvo dealership. They confirmed the issue was a failure of the fuel pump. They replaced the fuel pump. Luckily I had passed the intersection and the cars around me were still accelerating from a lower speed, so this did not cause an accident.
- Service brakes
Around 10/26/2024 I purchased a 2021 Volvo XC60 from Carvana. Carvana sells vehicles with a 100 day limited warranty. The manufacturer warranty was expired at this time. Carvana states they do an inspection of the vehicle prior to delivery. When I received the vehicle, I noticed the steering…
Around 10/26/2024 I purchased a 2021 Volvo XC60 from Carvana. Carvana sells vehicles with a 100 day limited warranty. The manufacturer warranty was expired at this time. Carvana states they do an inspection of the vehicle prior to delivery. When I received the vehicle, I noticed the steering wheel would vibrate hard when I came to a stop. I took the Volvo to the local Volvo dealership to perform a full multi-point inspection. They found that the brake pads were at 1-2 MM with warped rotors on the front wheels. The back wheels had 3 MM brake pads. I called Carvana on 11/22/2024 to discuss the brake issue and inquired about the 100 day warranty to cover the brake repair because I was sold a very unsafe vehicle. I was told their warranty would not cover the cost to repair the brakes. I asked for the inspection report they did prior to delivering the Volvo. They will not release the inspection report to me. So I asked for the details of the inspection on the brakes. They told me their inspection showed front wheels with 6m on both and the rotors were at 29 (LF) and 28.02 (RF). They told me the rear wheels had 6M on brake pads for both wheels and the rotors were 11 (LR) ad 11.92 (RR). They could not tell me the date of the inspection. I trust the Volvo Dealership to provide accurate information on their inspection. This is not a safe vehicle and should have the brakes replaced AND Carvana should pay for this cost. At this point, Carvana is selling very dangerous and unsafe vehicles and declining to provide inspection reports. I ask for your help with contacting Carvana and absolutely requiring them to repair and replace the brakes on the vehicle they sold me.
- Electrical system · Engine
The contact owns a 2021 Volvo XC60. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder, and the vehicle continuously turned on and off independently. The check engine warning light was illuminated. The…
The contact owns a 2021 Volvo XC60. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder, and the vehicle continuously turned on and off independently. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the auxiliary battery power was low and that the vehicle needed a software update. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 18,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011735This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
- 11009818This is a Technical Journal: White patch defect in paint when removed rapgard. Expose vehicle to outside daylight for 48hrs.
- 11009817This is a Technical Journal: DIM message about parking brake. Manually order and download software part number 32429456
- 11009815This is a Technical Journal: Apple CarPlay Not OK - iPhone with USB-C, SENSUS. The 56 kO resistor ensures safe and appropriate power delivery.
- 11009811This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems.
- 11009803This is a Technical Journal: Outer rear view mirror intermittently not folding. May required replacing terminals.
- 11009511This is a Technical Journal: Alleged issues with Intellisafe functionality. Inform the customer of the functions and limitations
- 11009496This is a Technical Journal: Difficulty clearing SODx DTCs. put the car in usage mode "Driving" and continue the erasing process
- 11007926This is a Technical Journal: DIM message about parking brake. Manually order and download software part number 32429456
- 11007925Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
- 11006576This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 11006564This is a Technical Journal: SENSUS - IHU Software Improvement (Voice Control). software is available in VIDA beginning 2024 week 21.
- 11006562This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 11006560This is a Technical Journal: DIM message about parking brake. Download the available total upgrade software.
- 11006557This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 10254406This is a Technical Journal: Check Engine Light in DIM (BCM2 P25A268 / U003700). Download software.
- 10254399This is a Technical Journal: Vibration/shudder while braking. Replace front brake pads
- 10253788This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software.
- 10253771This is a Technical Journal. If you experience difficulty programming remote keys on Hybrid vehicles, please follow the advise in Technical Journal under service.
- 10252722This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 10252682This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 10251606This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 10251328CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.
- 10251147This is a Technical Journal: VIDA Main battery diagnostic - Prompted to charge battery a second time. Use had held tester.
- 10251143This is a Technical Journal: SR PHEV Cell Module Replacement. Updated BECM software was released
- 10249465This is a Technical Journal: WPC, none or unstable charging. recalibrate the WPC by performing a WPC reload.
- 10249396Creaking noise from right engine pad
- 10249393OHC replaced too often due to CEM U134187,download software prior replacement
- 10249387PHEV Intermittent Start of the Combustion Engine in Hybrid or Pure Mode
- 10249386PHEV Intermittent Start of the Combustion Engine in Hybrid or Pure Mode
- 10249385WPC (Wireless Phone Charger) charging information
- 10249383Creaking noise from Steering Wheel Module (SWM)
- 10249382DIM message ?Parking brake service required?
- 10249366Volvo Cars App Remote climate or ERS, not possible
- 10249362PHEV Intermittent Start of the Combustion Engine in Hybrid
- 10249356Unnecessary Replacements of BEV and PHEV Charging Cables
- 10249355Unnecessary Replacements of BEV and PHEV Charging Cables
- 10249354Unnecessary Replacements of BEV and PHEV Charging Cables
- 10249346Convert CARE KEY to normal key
- 10249344P5(SPA)/P6(CMA) Software Download Guide
Every Volvo XC60 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.