2013 Volvo XC60
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo › XC60 › 2013
These records cover every 2013 Volvo XC60. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2013 Volvo XC60. Newest first.
Volvo Cars of N.A., LLC (Volvo) is recalling certain 2008-2016 V70 and XC70, 2007-2016 S80, 2011-2018 S60 and V60, 2016-2018 S60 Cross Country, 2014-2020 S60L, 2009-2015 S80L, 2009-2016 XC60 and 2015-2018 V60 Cross Country vehicles. The flexible steel cable that connects the seat belt to the front outboard seating positions may fatigue over time, causing…
Risk and remedy
Risk
An unsecured occupant has an increased risk of injury in the event of a crash.
Remedy
Volvo will notify owners, and dealers will replace the seat belt anchor cable for both front seats. The recall began December 10, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R10029.
Volvo is recalling certain model year 2013 S60 and XC60 vehicles, manufactured on January 7, 2013. The product identification labels were printed with the incorrect manufacture year. Thus, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification Regulation."
Risk and remedy
Risk
With an incorrect date of manufacture on the certification label, the vehicle owner may not be to determine if they are affected by future vehicle recalls, increasing their risk of a crash of injury.
Remedy
Volvo has quarantined the affected vehicles and will install correct labels prior to sale. The recall began during March 2013. Owner notification letters will not be sent.
Volvo is recalling certain model year 2013 S60 and XC60 vehicles. A manufacturing defect within the Supplemental Restraint System (SRS) control unit may lead to an inadvertent deployment of the seat belt pretensioner and/or inflatable curtain.
Risk and remedy
Risk
If the seat belt pretensioner and/or inflatable side curtain deploy without cause, the driver could be distracted and the driver's visibility could be reduced, increasing the risk of a crash.
Remedy
These vehicles have not been sold and the SRS control unit will be replaced prior to the cars being sold. Owners may contact Volvo at 1-800-458-1552.
Owner complaints
66 complaints1 involved a crash2 involved a fire1 injuries
What owners report most
Latest complaints
- Visibility/wiper
Windshield leaks water into cabin. Volvo dealership charged $190 to diagnose problem. Told me I need a new windshield but they do not do glass replacement or repairs. They said sealant is bad at top of windshield. This is the original factory windshield. They referred me to a independent glass…
Windshield leaks water into cabin. Volvo dealership charged $190 to diagnose problem. Told me I need a new windshield but they do not do glass replacement or repairs. They said sealant is bad at top of windshield. This is the original factory windshield. They referred me to a independent glass company who quoted $900 - $1285 for replacement. Cannot repair only install new windshield. This seems to be a known problem with Volvo cars and the sealant that was used at factory? Not covered by insurance. Car was parked outside during rain.
- Visibility › Windshield
During a heavy rain storm, I noticed water running down the inside of the windshield. It impaired my vision.
- Electrical system · Vehicle speed control
The accelerator got stuck and and the engine went full power. It would not shut off and the overheated.
- Structure › Body
Factory installed windshield is leaking profusely due to faulty adhesive/primer. This is a well known issue that causes havoc on vital electronic systems and should be a national recall. The loose windshield bond can cause the windshield to detach during a crash. The failed windshield bond compromises the structural integrity of the roof.
- Air bags
"During airbag deployment, the driver’s hand was burned with blistering. I believe hot gas or chemicals vented abnormally. This caused a painful injury requiring treatment."
- Visibility/wiper
Faulty seal in OEM windshield sealant/silicone causing water to leak on the inside of car, headliner, and inner windshield. Can cause visibility issues and mildew.
- Visibility/wiper
The windshield has come loose at the top allowing water to get into the vehicle when it rains. Water pools on the floor of driver’s side, the headliner gets wet, and the interior smells moldy.
- Electrical system
The component or system that failed is the driver side door controls for all four windows and both side mirrors. My safety is at risk as I am unable to adjust my mirrors manually or electronically in order to see. I am also unable to roll down any of the windows in the vehicle from the driver door…
The component or system that failed is the driver side door controls for all four windows and both side mirrors. My safety is at risk as I am unable to adjust my mirrors manually or electronically in order to see. I am also unable to roll down any of the windows in the vehicle from the driver door in the event of an emergency. Yes, the problem has been confirmed by the Volvo service center. According to my local Volvo service center, this is a common problem in Volvos and they are very familiar with the repair needed to correct. The problem is that the driver door wiring is zip-tied together and over time, as the driver door opens and closes, the zip tie chafes the insulation off of the wiring causing the copper part of the wires to be exposed and twisted together. There are no warning lights reporting this issue, only that the window and mirror controls stop working. The following video link between 9:38-12:16 explains this issue in Volvos. I am writing to advocate for a vehicle recall. I believe this is a manufacturing flaw which could have been avoided by simply using electrical tape and not a zip tie. The repair has been quoted at $800. Driver side door entry is an essential function and should not be a cause for an electrical fire or drivers’ and passengers’ safety. Link: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Forward collision avoidance › Automatic emergency braking
The car came to a complete stop without a reason. This happened while exiting the freeway and no cars or objects were in front of me. I was very lucky that I did not have a car behind me or this would have caused a collision. After the car stopped the message "auto braking by City Safety" appeared on my dashboard
- Forward collision avoidance › Automatic emergency braking
The vehicle came to a stop in two different occasions (6 months apart) without a reason. The first occasion was while exiting the freeway, there was no car or object in front of me. The second time I had gone over a manhole and the car screeched to a halt on a city street. I was very fortunate…
The vehicle came to a stop in two different occasions (6 months apart) without a reason. The first occasion was while exiting the freeway, there was no car or object in front of me. The second time I had gone over a manhole and the car screeched to a halt on a city street. I was very fortunate that in both occasions I did not have a car behind me or this malfunction would have caused a collision. After the car stopped I was able to continue driving. After the car stopped the message "Auto braking by City Safety" appeared on the dashboard.
- Unknown or other
The windshield leaks. The seal is no good. I get wet every time it rains. No repair messages or warning lights were issued by the car. The repair service inspected the car, and they stated the factory glue was non-existent on the seal. Very poor.
- Visibility › Windshield
The windshield leaks when I am driving from the passenger side and the driver side. Last rain a lot of water got into the car which makes it very dangerous to drive and obviously to break since it gets slippery. I live in the mountains, and we get a lot of rain and now I have to pay out of pocket to get it diagnosed when even the service advisor said that that particular year and models leaks a lot.
- Visibility/wiper
Water enters from the front of the windshield while driving.
- Electrical system · Unknown or other
I recently was forced to use the pry-off cap and manual key entry to get into my 2013 Volvo XC60. This was due to the vehicle’s lack of response to the fob, there was no communication between the fob and the electrical system. Once inside, inserting the fob, the engine started but the entire…
I recently was forced to use the pry-off cap and manual key entry to get into my 2013 Volvo XC60. This was due to the vehicle’s lack of response to the fob, there was no communication between the fob and the electrical system. Once inside, inserting the fob, the engine started but the entire instrument cluster was flashing intermittently the various warning lights, and the windows could not be lowered. The cluster showed failure of speedometer, tachometer, brake system, seat belts and all other gauges on the cluster. Not knowing whether it was safe to drive, I turned it off. I returned later and turned it on, same problem. I went around the block, contacted the Volvo dealer for consultation, and secured an emergency appointment to bring it in. On the next day/the appointment, I drove the car in, during which the systems seemed to have reset themselves, but halfway there the problem started again. At this point the vehicle has been there (Howard Orloff Volvo, 1924 N. Paulina St, Chicago, 1.877.570.6927) since the 28th, they have not been able to give me a diagnosis, and the bill is over $600. How can this problem NOT be a safety risk for ordinary person such as myself? It is my understanding, from researching this, that this is a common and recurring problem so why has there NOT been a recall for what is obviously a defect inherent in this make and model car? Kindly respond with a reference number for this complaint. Thank you very much.
- Air bags
Water leakage from top of windsheild due to common failure of sealant (known to Volvo) falls directly into steering wheel airbag and, from there, flows into the seam between airbag module and the steering wheel and collecting behind the airbag subjecting the electrical connections of the airbag to moisture trapped behind the airbag. See photos. No warning lights yet. Vehicle is available for inspection by nhtsa.
- Visibility/wiper
Several ounces of water leaking onto drivers hands on steering wheel from top of windshield when braking in adverse weather conditions is a severe and dangerous distraction to driving and braking. Condition first noticed in first heavy rain storm soon after using drive-through car wash, and…
Several ounces of water leaking onto drivers hands on steering wheel from top of windshield when braking in adverse weather conditions is a severe and dangerous distraction to driving and braking. Condition first noticed in first heavy rain storm soon after using drive-through car wash, and persisted and worsened steadily thereafter. This condition is particularly dangerous as it occurs only when driver attempts to slow the vehicle at an intersection, and water in the roof flows forward into, and fills, the cavity that contains the top edge of the windshield with a large quantity of water which then flows onto the driver's hands and lap with no warning. Dealer is aware of defective windshield seals common to this year and model but will not assume repair beyond warranty period.
- Visibility/wiper
Water leaking every time it rains. Running down the windshield on the inside and making it difficult to see and dangerous as I’m having to wipe while I’m driving.
- Visibility/wiper
While driving in the rain, water leaked in the through the top of the windshield, dripping on me and running down the inside of the windshield. This is a distraction for the driver to deal with the shock of getting wet while driving, as well as, and most importantly, a major visibility issue to…
While driving in the rain, water leaked in the through the top of the windshield, dripping on me and running down the inside of the windshield. This is a distraction for the driver to deal with the shock of getting wet while driving, as well as, and most importantly, a major visibility issue to have to deal with water on the inside of the windshield that impacts the driver's line of sight. I have read online that this model vehicle (and similar) has a known issue with the adhesive securing the windshield in place breaking down over time. If this is not corrected on my vehicle, the windshield could come loose and detach from the vehicle. It is *shocking* that there is not a recall in place for this model and similar vehicles impacted.
- Engine
The contact owns a 2013 Volvo XC60. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled in the middle of the road. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and proceeded to his destination. The…
The contact owns a 2013 Volvo XC60. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled in the middle of the road. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and proceeded to his destination. The failure recurred several times. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,574.
- Electrical system · Unknown or other · Visibility/wiper
The issue is with the windshields separating from the bonding agent ( not sealing ) it is cause for a safety issue not only because it is loose and can move when pushed up , but water is entering the vehicle through the top part of the windshield and entering the electrical controls for the…
The issue is with the windshields separating from the bonding agent ( not sealing ) it is cause for a safety issue not only because it is loose and can move when pushed up , but water is entering the vehicle through the top part of the windshield and entering the electrical controls for the lights and sun roof causing a potential short or shock hazard, not to mention ruining the interior of the vehicle ,( headliner, mold..etc..). I and many other's ( see link below) feel it is necessary to have Volvo make the replacement of windshields in their vehicles . https://beranek.agrrmag.com/2015/04/volvo-glass-bonding-issue/
- Visibility/wiper
Yesterday ice-cold water was dripping onto my lap while I was driving (distracting), as well as obstructing my vision while it ran down the inside of the glass. In addition, water collected at the footwell made it soggy and being that it was 5 degrees overnight it was frozen solid making the break pedal almost non-functional.
- Unknown or other
The front seal on my windshield glass is not connected, the adhesive us either gone or not working anymore. You can push the glass up and see it move visibly when pushed. The leak is impacting my safety while driving. Yesterday ice cold water was dripping onto my lap while I was driving…
The front seal on my windshield glass is not connected, the adhesive us either gone or not working anymore. You can push the glass up and see it move visibly when pushed. The leak is impacting my safety while driving. Yesterday ice cold water was dripping onto my lap while I was driving (distracting), as well as obstructing my vision while it ran down the inside of the glass. An independent glass company has inspected the windshield and duplicated the issues I have mentioned above. They mentioned that they have seen many of these faulty windshield seals and thought there might be a recall, but I have not been able to see one from Volvo.
- Air bags · Unknown or other
Windshield leaks while raining. Mold getting into headliner and the drips affect my visibility. The water intrudes into airbag area and could affect airbag lifespan and efficiency. Can affect electrical safety features in car. Cannot see while driving . Other people all over internet have this issue . Reported it to dealer.
- Electrical system
Summary: Vehicle suddenly and completely loses all electric power. i.e. no lights, including hazard lights or brake lights, no engine, no power steering. Status: The root issue has occurred twice, and the vehicle is pending service to positively diagnose and repair the issue. First occurrence…
Summary: Vehicle suddenly and completely loses all electric power. i.e. no lights, including hazard lights or brake lights, no engine, no power steering. Status: The root issue has occurred twice, and the vehicle is pending service to positively diagnose and repair the issue. First occurrence: Driver parked the vehicle, turned off the engine, and remained inside with standard electric power active. Upon exiting the vehicle and closing the driver’s door, the door lock button did not respond. Returning to the vehicle it became apparent the reason for the lock failure was the absence of electric power. During the process of preparing to connect jumper cables, electric power returned. This was without actually connecting to a jump source. Second occurrence, 1 day after first: While driving at 60 MPH on a highway, electric power suddenly ceased. Driver unable to activate hazard lights or any other warning to other vehicles. Driver was able to steer to roadside and come to a stop. At suggestion of mechanic shop, driver opened battery compartment and tapped the cables connected to the battery terminal, and power returned. Mechanic suggested hairline fracture of metal connectors of positive cable connecting to vehicle power. Now awaiting mechanic diagnosis and repair. Fortunately the failure did not result in a collision, but does present a clear safety hazard upon its occurrence. The mechanic’s suggestion leads to the suspicion this is a known issue with the vehicle component.
- Fuel/propulsion system
The gas gauge no longer reports accurate level of fuel in tank. Thousands of people have reported this issue, yet no recall exists, though this endangers lives - especially in the deserts of the southwest. Volvo service quotes are aways ripoffs, quoting $3000 minimum.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009811This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems.
- 11007925Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
- 10249191This is a Technical Journal: 12V Battery Testing Method
- 10241661Complimentary upgrade c00009 description.
- 10241651Rubber cushion
- 10234826Left front LED flickers after turning car off
- 10234763Keyless Drive receiver issues
- 10234736Sensus screen freezes/system locks up
- 10234704SPA Brake noise
- 102346984 Cylinder VEP engine: Castrol Edge Professional V 0W-20 Synthetic oil.
- 10234675SiriusXM Tuner Replacement Process
- 10234662To further enhance the customer?s Volvo ownership experience, Volvo Car USA, LLC offers the MY 2013 and later Volvo Complimentary Factory Scheduled Maintenance Program. Model Year 2013 and later vehicles, the service intervals are every 10,000 miles and ALL 2013 and later vehicles must use synthetic oil only.
- 10224584Expendable Items Parts List.
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10213887Center wheel caps, removal instruction
- 10213885The Deutronic DBL-1200 is an advanced battery maintainer/charger with the flexibility to be updated as products and repair methods evolve.
- 10213883ICUP/Google Built-In Diagnostic Operations
- 10213882Battery Charger/maintainer requirement
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10205651News Letter 70
- 10205639Volvo Complimentary Factory schedualed maintenance
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10202436New Software Products (SP) have been developed to convert a Care Key to a standard key.
- 10197371This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10192877There is a new process for upgrading maps on cars with Sensus (IAM2.1) navigation. Map updates for Sensus navigation systems in MY2011-2015A cars (identified as shown in attached picture) can now be downloaded online and transferred to the car via a USB flash drive in the same way as current models. Updating via DVDs is no longer possible.
- 10190794Create PB with attached word doc.
- 10190559This is to inform you that we have procured Rebuilders Automotive Supply (RAS) to handle the returns of the recalled Front Seat Belt Fastener Pretensioner for Recall R10029. RAS has created instructions for the pretensioner shipping procedures. You MUST review and inform your staff as to the requirements for handling the returns. There are specific measures as these pretensioners are classified as hazardous materials. A Parts Bulletin with this same information has also been created to ensure your Parts Department will receive these instructions in case they will be handling the returns.
- 10190558This is to inform you that we have procured Rebuilders Automotive Supply (RAS) to handle the returns of the recalled Front Seat Belt Fastener Pretensioner for Recall R10029. RAS has created instructions for the pretensioner shipping procedures. You MUST review and inform your staff as to the requirements for handling the returns. There are specific measures as these pretensioners are classified as hazardous materials. A Parts Bulletin with this same information has also been created to ensure your Parts Department will receive these instructions in case they will be handling the returns.
- 10188881Volvo?s Warranty Department tracks Retailer warranty spending by utilizing the Warranty Retailer Counseling Process (WRCP). The WRCP is used to gauge individual retailer performance on objective measures over time. By setting clear performance expectations and parameters and assisting retailers in focusing on individual processes and procedures, all retailers are provided with adequate tools to help achieve the ultimate goal of qualifying for self-authorization status.
- 10182494This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10182493This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10181041Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10179681This is a Service Manager Bulletin: Service 2.0 Software & Total Upgrade Reminder
- 10173760This is a Service Manager Bulletin: Service 2.0 Software & Total Upgrade Reminder
- 10172469Volvo Complimentary Factory Scheduled Maintenance 'FSM330' MY2013 and later. Factory Scheduled Maintenance up to the first 3 years or 36,000 miles (whichever comes first) as recommended in the Volvo Warranty and Maintenance Information booklet.
- 10172464This is a Service Journal: Coolant Filling Equipment Tool
- 10171682This is a Service Manager Bulletin: Windshield Cleaning Operation Service Interval Change. Will only be performed at 20k
- 10171676Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
Every Volvo XC60 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.