2017 Volvo XC60
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo › XC60 › 2017
These records cover every 2017 Volvo XC60. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2017 Volvo XC60. Newest first.
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location…
Risk and remedy
Risk
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
Volvo Car USA LLC (Volvo) is recalling certain 2017 S60, S60CC, V60, V60 Cross Country, and XC60 vehicles. The affected vehicles have driver and front passenger seat side mounted side air bags (SAB) with inflator initiators that may fail to ignite during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety…
Risk and remedy
Risk
If the air bag inflator initiator fails to ignite, the air bag will not deploy, increasing the risk of injury.
Remedy
Volvo will notify owners, and dealers will inspect and, if necessary, replace the front seat side air bags, free of charge. The recall began March 31, 2017. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89712. Note: This recall is an expansion of recall 16V-918.
Volvo Car USA LLC (Volvo) is recalling certain model year 2017 S60 and S60 Cross Country, V60 and V60 Cross Country, and XC60 vehicles manufactured August 16, 2016, through October 21, 2016. The affected vehicles have driver and front passenger seat side mounted side air bags (SAB) with inflator initiators that may fail to ignite during a crash. As such…
Risk and remedy
Risk
If the air bag inflator initiator fails to ignite, the air bag will not deploy, increasing the risk of injury.
Remedy
Volvo will notify owners, and dealers will inspect and, if necessary, replace the front seat side air bags, free of charge. The recall is expected to begin on February 13, 2017. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89712.
Volvo Car USA LLC (Volvo) is recalling certain model year 2016-2017 XC90, S90, XC60, V60 Cross Country, V60, S60 Cross Country, S60, and S60 Inscription vehicles manufactured February 16, 2015, to August 22, 2016. On the affected vehicles, the front passenger seat belt buckle attaching stud may loosen, allowing the buckle to separate from the seat belt…
Risk and remedy
Risk
If the seat belt buckle separates from the bracket, the front seat passenger may not be adequately restrained in the event of a crash, increasing their risk of injury in the event of a crash.
Remedy
Volvo will notify owners, and dealers will inspect the front passenger seat belt buckle stud, replacing the seat belt buckle as needed, free of charge. The recall began January 2017. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89708.
Owner complaints
16 complaints2 involved a crash1 involved a fire2 injuries
What owners report most
Latest complaints
- Tires
235/55R19. Tire blowed up while driving on the interstate highway I-57. Tire pressure was checked at 35 psi before the ride.
- Unknown or other
Pulling into a gas station, a turtle warning light (limp mode) came on in the dash, and the car started moving very slowly. Moments later the engine was on fire. Basically the entire front end of the car melted away before the fire department in New Buffalo, Mich., could put it out.
- Electrical system
The support battery for start/stop started to show on the dash and tells me that service is required about 2 weeks ago. "THE LOCATION OF THE BATTERY IS MY CONCERN". A month ago, the air coming out from the vent of the ac/heater started to smell like a rotten egg, a very strong smell that gives me a…
The support battery for start/stop started to show on the dash and tells me that service is required about 2 weeks ago. "THE LOCATION OF THE BATTERY IS MY CONCERN". A month ago, the air coming out from the vent of the ac/heater started to smell like a rotten egg, a very strong smell that gives me a headache and makes me dizzy. This smell comes and go.I had to open the windows and switch to recycled air, this helps a little bit. I brought my Volvo to 2 shops about 3 weeks ago before I went to the dealer on Feb 16, 2024. The first shop smelled it and said they checked the catalytic converter and run a diagnostics and emission and they said emission is very good and there is no problem with the catalytic converter and suggested to bring it to the dealer. They said it could be coming from the battery and I told them that the battery is new and main battery has a box casing so the strong smell is definitely not coming from the main battery. I didn't know that there was another battery. I brought it to an exhaust shop and said the same thing, no leaks in the pipe and catalytic converter and smoke coming from the exhaust looks normal and smells normal. Next I brought it to the dealer and they did nothing and simply stated they could not duplicate the problem. I had no choice but to do an extensive research to find out where the location of the support battery so I can change it myself. I always wondered why the smell is so strong in the passenger side intake screen cover of the cowling. I couldn't believe where Volvo had placed the second battery/support battery. It was on the passenger side, right next to the air intake for the AC/heat of the car and is covered by the cowling between the windshield and the engine. Harmful gases that can potentially come out from the battery is directly suck in to the intake of the car's air conditioner.
- Air bags · Electrical system
SRS Airbag light came on three times in a month but did not stay on. Took it to Volvo dealership to see what the issue was. According to dealership- there was loose pin tension in the left front door harness. They checked for codes and received SRS B11A081 left side pressure sensor message…
SRS Airbag light came on three times in a month but did not stay on. Took it to Volvo dealership to see what the issue was. According to dealership- there was loose pin tension in the left front door harness. They checked for codes and received SRS B11A081 left side pressure sensor message failures. Followed VIDa fault tracing and found the loose tension in SRS pins in the driver door harness. They had to replace the SRS terminal pins and splice wiring. The dealership did mention that this has happened with 3 or 4 different Volvo models already this year. It sounds like it's a defect in the manufacturing of the SRS system within the doors. However, Volvo warranty will not cover this repair. My primary concern was that the airbag was deactivated this entire time, even when the light was off. Again, the warning only came on for three trips in an entire month. I had assumed it was a software glitch, since when my software needs updating electrical things start to happen (i.e. spacial sensors going off when nothing is around me and I'm parked).
- Forward collision avoidance › Warnings
I pulled my car out of the garage, I saw I had not taken the trash out and had my foot on brake. the car has an automatic shut off at stops to save gas. It shut off, I jumped out thinking it was "off" as there was no engine sound. The car started back up and started going forward. I attempted to…
I pulled my car out of the garage, I saw I had not taken the trash out and had my foot on brake. the car has an automatic shut off at stops to save gas. It shut off, I jumped out thinking it was "off" as there was no engine sound. The car started back up and started going forward. I attempted to jump in to hit the brakes ... it kept going and hit side mirror, door, me and then kept going! it never stopped! crushed me half in half out of door. my friend jumped in stopped it from passenger side and then started it up to back it up and remove me. I was taken to trauma with fractured pelvis, broken lumbar, cracked ribs and a concussion and stitches! this is supposed to be one of thee safest cars. my family owns 3! the sensors did not stop the car! period! called volvo and they blew me off after several drawn out forms. Said the car will not stop in reverse. I was going forward! I paid for the black box to be downloaded and it shows NO collision recorded but I need two new doors its so bad! it has been since first week of feb that I have been rehabilitating and several of my doctors have asked why this was not a case with a lawyer? so far most do not want to fight volvo I guess. I need help with this. I have proof it did not stop or even show collision from sensors. Thank you Kimberly Bradshaw
- Service brakes
Got into my car, pulled out of a parking spot and approached a stop sign. The brakes suddenly became extremely mushy and the brake peddle went all the way to the floor. I didn't notice an issue when I pulled out of the parking spot. I was unable to continue driving as the brakes were not usable.…
Got into my car, pulled out of a parking spot and approached a stop sign. The brakes suddenly became extremely mushy and the brake peddle went all the way to the floor. I didn't notice an issue when I pulled out of the parking spot. I was unable to continue driving as the brakes were not usable. I had the car towed to the dealer and they indicated the brake booster and vacuum pump failed due to "normal wear and tear". The vehicle was purchased at, and always maintained at our local Volvo dealer. Luckily no accident occurred.
- Electrical system · Engine · Fuel/propulsion system
I will followup once I have a report from a mechanic. My car stalled while driving in heavy traffic; a pedestrian ran in front of me and I braked. I didn't hit anything or anyone, not even a pothole. My car stalled and all the dashlights went off. I put the car in park and tried to restart, but…
I will followup once I have a report from a mechanic. My car stalled while driving in heavy traffic; a pedestrian ran in front of me and I braked. I didn't hit anything or anyone, not even a pothole. My car stalled and all the dashlights went off. I put the car in park and tried to restart, but it would not start. My emergency lights wouldn't work and because I was on a busy thoroughfare in DC, my daughter and I were nearly rear ended by a bus. Even after we got out of the car, we watched other cars nearly hit it because it couldn't be pulled over and the emergency flashers wouldn't turn on. The mechanic said that the battery was fine. I had a regularly serviced oil change 2k miles ago, and everything was fine. The mechanic will replace the starter since the car will no longer start, but said that a bad starter would not cause the car to just die in heavy traffic. I called Volvo to report the issue, but they said they wouldn't take safety reports unless it was towed to a Volvo dealer. Of course, my car stalled out far away from a Volvo dealer, and roadside assistance only tows to the nearest mechanic.
- Fuel/propulsion system
The fuel pump regulator failed causing the fuel pump to fail way to early (car has less than 60K miles). In addition, the floats in the fuel tank itself stick making the fuel gauge unreliable. We have had to replace the fuel pump regulator, fuel pump and also have an unreliable gas gauge now…
The fuel pump regulator failed causing the fuel pump to fail way to early (car has less than 60K miles). In addition, the floats in the fuel tank itself stick making the fuel gauge unreliable. We have had to replace the fuel pump regulator, fuel pump and also have an unreliable gas gauge now unfortunately. The car failed while we were driving through the canyon in southern CA which was terrifying and very dangerous. We are fortunate we were able to steer off the road and get out of the way.
- Tires › Temporary/emergency spare tire
2017 volvo XC60. Consumer stated that volvo vehicles are unsafe due to no longer having spare tires in vehicles. *Ld *js
- Vehicle speed control
TL* the contact own a 2017 volvo XC60. The contact stated that while driving at various speeds, the accelerator pedal was depressed and the vehicle swerved to the left and the right. The contact released the accelerator pedal and the vehicle operated as designed. The vehicle was not taken to a…
TL* the contact own a 2017 volvo XC60. The contact stated that while driving at various speeds, the accelerator pedal was depressed and the vehicle swerved to the left and the right. The contact released the accelerator pedal and the vehicle operated as designed. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The manufacturer had been informed of failure, however no assistance was offered. The failure mileage was approximately 56,000.
- Steering
TL* the contact owns a 2017 volvo XC60. The contact stated that the steering wheel failed to turn. The vehicle was taken to smolish volvo (20360 grandview drive bend, oregon 97701, (541)-639-3005) to be diagnosed. The dealer replaced the steering wheel computer sensor, the steering wheel rack, and…
TL* the contact owns a 2017 volvo XC60. The contact stated that the steering wheel failed to turn. The vehicle was taken to smolish volvo (20360 grandview drive bend, oregon 97701, (541)-639-3005) to be diagnosed. The dealer replaced the steering wheel computer sensor, the steering wheel rack, and the steering wheel fluid reservoir; however, the repairs did not correct the failure. The manufacturer was contacted and provided case number: 191112-000964. The vehicle was not repaired. The approximate failure mileage was 20,000.
- Air bags · Structure › Body
I was t-boned by another SUV in the driver's door, damaging front & rear doors, front panel and back panel. my car was stopped getting ready to make a left turn and the other vehicle stomped the gas to make a left turn and hit me directly. Door would not close after impact and all of these parts…
I was t-boned by another SUV in the driver's door, damaging front & rear doors, front panel and back panel. my car was stopped getting ready to make a left turn and the other vehicle stomped the gas to make a left turn and hit me directly. Door would not close after impact and all of these parts replaced. air bags never deployed and insurance adjuster indicated that this model volvo does not have side airbags. please advise..
- Fuel/propulsion system
The vehicle does not report the fuel level accurately. Over the past 6 months the vehicle has run out of gas 3 times, all when there were two bars of fuel on the gauge, and the remaining mileage has been between 80-90 miles. There clearly seems to be a problem. The second time the vehicle was towed…
The vehicle does not report the fuel level accurately. Over the past 6 months the vehicle has run out of gas 3 times, all when there were two bars of fuel on the gauge, and the remaining mileage has been between 80-90 miles. There clearly seems to be a problem. The second time the vehicle was towed to a volvo dealer and they said the vehicle was working fine. I'll take it back again and maybe they will fix it this time. the last time it ran out was yesterday on an off-ramp of an interstate highway at 10:00 pm. It was dark because there were no street lights and there was no shoulder to pull the car onto. There were numerous close call with vehicle not seeing the stopped vehicle until the last second. My two kids and I were left stranded in a very dangerous situation.
- Electrical system · Engine · Power train
Engine control module (ecm) failed at 56,000 miles. car has become inoperable.
- Electrical system · Power train
Constant problems/failures with start/stop function. car's electrical system will completely shut down for no reason while in traffic and engine will not restart. car has to be shut off and system has to be re-booted. dealer service dept can find no problem. most recently, car's starter…
Constant problems/failures with start/stop function. car's electrical system will completely shut down for no reason while in traffic and engine will not restart. car has to be shut off and system has to be re-booted. dealer service dept can find no problem. most recently, car's starter motor failed and had to be replaced under warranty by the dealer. having the car's engine start/stop system constant fail IS a serious safety risk. We had serveral near-miss accidents caused by this failure. the work around has been to manually disable the start/stop function, which has to be done each time the car IS started for the first time.
- Unknown or other
Two times now, driving through the same one-way intersection, the city safety auto-braking function activated for no reason. I was going straight through the intersection, with no need to turn left or right. However, the city safety auto-braked to a complete stop, placing me at risk from being hit…
Two times now, driving through the same one-way intersection, the city safety auto-braking function activated for no reason. I was going straight through the intersection, with no need to turn left or right. However, the city safety auto-braked to a complete stop, placing me at risk from being hit from behind. An error message appeared in my information center confirming the city safety auto-braking function was activated. I brought to a volvo dealer and they did not see any error messages. I asked to disable this function, but they weren't able to and stated I would have to manually do this every time I got in the vehicle, which IS a 5-step process. Attached IS a map of the area where this occurred. I believe it was the e 11TH st and cedar intersection (marked as #1), as the intersection does look more complicated and veers to the right (close-up also included). The other two are also possibilities for where the auto-braking could've occurred. However, it happened very fast and my best recollection in the intersection of 11TH and cedar, traveling east.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011735This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
- 11009811This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems.
- 11007925Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
- 10251328CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.
- 10251147This is a Technical Journal: VIDA Main battery diagnostic - Prompted to charge battery a second time. Use had held tester.
- 10249396Creaking noise from right engine pad
- 10249386PHEV Intermittent Start of the Combustion Engine in Hybrid or Pure Mode
- 10249366Volvo Cars App Remote climate or ERS, not possible
- 10249193This is a Technical Journal: AC evaporator repair, additional parts needed. Add resister in line jumper cable.
- 10249191This is a Technical Journal: 12V Battery Testing Method
- 10248798Updated Chassis Range.
- 10244098ERAD (Electric Rear Axle Drive) Bearing Noise
- 10241670No internet connection and intermittent.
- 10241661Complimentary upgrade c00009 description.
- 10241655Driver support systems
- 10241651Rubber cushion
- 10241649Electrical rear axis drive
- 10241648Body, cab and interior.
- 10241647New Information.
- 10241641Mobile data services, general
- 10238367This is a Technical Journal. Recovering control modules stuck in not responding after failed SW download. Connect VIDA to read-out the car. Follow steps outlined in this TJ.
- 10234824Creaking noise from right engine pad
- 10234823Creaking noise from right engine pad
- 10234821OHC replaced too often due to CEM U134187 download software prior replacement
- 10234794Volvo Cars App Remote climate or ERS, not possible
- 10234761If the vehicle is equipped with indirect tire pressure monitoring sensors (I-TPMS) (VDN codes: PU02, PU03, PU04), and there is a warning message in the DIM about Low tire pressure and DTC BCM-C007768, follow advice under Service.
- 10234736Sensus screen freezes/system locks up
- 10234727Left engine pad click sound
- 10234726Left engine pad click sound
- 10234704SPA Brake noise
- 102346984 Cylinder VEP engine: Castrol Edge Professional V 0W-20 Synthetic oil.
- 10234688Audio switches on steering wheel, no function
- 1023467812V battery drained with High Voltage charge cable connected
- 1023467712V battery drained with High Voltage charge cable connected
- 10234675SiriusXM Tuner Replacement Process
- 10234665Volvo monitors completion rates for all service actions and will complete notification re-mails to vehicle owners when necessary. Listed below are the latest planned owner notification re-mails. Please refer to SMB 00-323 and SMB 00-323A for information on how and where to find the related Service Action documents in VRC2 and TIE.
- 10234662To further enhance the customer?s Volvo ownership experience, Volvo Car USA, LLC offers the MY 2013 and later Volvo Complimentary Factory Scheduled Maintenance Program. Model Year 2013 and later vehicles, the service intervals are every 10,000 miles and ALL 2013 and later vehicles must use synthetic oil only.
- 10234659Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has decided to launch Service Action S39893 on certain model year 2017 - 2018 XC90 and 2018 XC60 and S90 vehicles. Volvo has identified that the Vehicle Connectivity Module (VCM) backup battery may be depleted while the vehicle is plugged in and charging the high voltage battery. This could result in a ?Volvo On Call Service Required? message displayed in the Driver Information Module (DIM). This condition has no effect on the vehicle?s drivability or performance.
- 10234657Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has decided to launch Service Action S29878 on certain model year 2017 - 2018 XC90, S90, V90, V90CC, XC60 vehicles. Volvo has identified that the lower flap in the capless unit that is located inside the fuel tank filler pipe, intermittently may not close completely after refueling. This could result in a Check Engine Light and Diagnostic Trouble Code ECM-P0044200.
- 10234648Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, has decided to launch Service Action S39893 on certain model year 2017 - 2018 XC90 and 2018 XC60 and S90 vehicles. Volvo has identified that the Vehicle Connectivity Module (VCM) backup battery may be depleted while the vehicle is plugged in and charging the high voltage battery. This could result in a ?Volvo On Call Service Required? message displayed in the Driver Information Module (DIM). This condition has no effect on the vehicle?s drivability or performance.
Every Volvo XC60 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.