2014 Volvo XC60
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 Volvo XC60. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2014 Volvo XC60. Newest first.
Volvo Cars of N.A., LLC (Volvo) is recalling certain 2008-2016 V70 and XC70, 2007-2016 S80, 2011-2018 S60 and V60, 2016-2018 S60 Cross Country, 2014-2020 S60L, 2009-2015 S80L, 2009-2016 XC60 and 2015-2018 V60 Cross Country vehicles. The flexible steel cable that connects the seat belt to the front outboard seating positions may fatigue over time, causing…
Risk and remedy
Risk
An unsecured occupant has an increased risk of injury in the event of a crash.
Remedy
Volvo will notify owners, and dealers will replace the seat belt anchor cable for both front seats. The recall began December 10, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R10029.
Volvo is recalling certain model year 2014 S60, S80, XC60 and XC70 vehicles equipped with keyless ignition. In the affected vehicles, the Central Electronic Module (CEM) will not perform as intended. As a result, the front windshield wipers might run continuously when the ignition is on. Also, the turn signals, high beams, and headlight switch might not…
Risk and remedy
Risk
Malfunctioning head lamps and/or turn signals increase the risk of a crash.
Remedy
Volvo will notify owners, and dealers will upgrade the CEM software, free of charge. The recall began on October 3, 2013. Owners may contact Volvo at 1-800-458-1552.
Owner complaints
16 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Back over prevention › Sensing system › Camera
The backup camera image flickers or does not appear at all (blue screen). This is a known design defect that Volvo will repair by installing what they call an equalizer in the camera harness. It is not a replacement of an existing part, it is a part they add. The cost is several hundred dollars…
The backup camera image flickers or does not appear at all (blue screen). This is a known design defect that Volvo will repair by installing what they call an equalizer in the camera harness. It is not a replacement of an existing part, it is a part they add. The cost is several hundred dollars for something that should be a recall. A search on the internet will return results showing many others having this exact same problem. This has been occuring and getting worse for the past 8 years.
- Engine · Power train
The contact owns a 2014 Volvo XC60. The contact stated that the vehicle was consuming an excessive amount of engine oil. The AWD system light was illuminated, and the message “AWD Disabled” was displayed. The maintenance light was illuminated. Additionally, there was an abnormal knocking sound…
The contact owns a 2014 Volvo XC60. The contact stated that the vehicle was consuming an excessive amount of engine oil. The AWD system light was illuminated, and the message “AWD Disabled” was displayed. The maintenance light was illuminated. Additionally, there was an abnormal knocking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the local dealer, where the dipstick and gasket were replaced, but the failure recurred. The dealer provided the contact with the cost for the diagnostic test and the repair. The vehicle was not repaired. The manufacturer was contacted by email and mail, but no additional assistance was provided. The failure mileage was approximately 90,000.
- Electrical system · Unknown or other · Visibility/wiper
When I purchased my 2014 Volvo XC 60 I was told that it was in good overall condition and believe that after driving it for the vehicle in full and brought it back because it needed a current inspection. Within four days of taking it home after the inspection, the PCV valve went bad and I had a…
When I purchased my 2014 Volvo XC 60 I was told that it was in good overall condition and believe that after driving it for the vehicle in full and brought it back because it needed a current inspection. Within four days of taking it home after the inspection, the PCV valve went bad and I had a minor leak in the middle center top of the windshield that dripped in and left watermarks on my headliner. So again I called the dealer and explained to them what was going on. I took it back they corrected the PCV valve and said that they had my windshield Repaired and sealed by a professional windshield installer. Once again, I picked up my new car and I went home with it. The first rainstorm we got the inside of my car was flooded to the point where it shorted out my sunroof switch so now I can use my sunroof and there is mildew smell all through my car , floorboard on the driver side side gets soaked along with everything else from about the center all the way to the left and down the side of the windshield I feel that more than half of that windshield is not secured properly in there and sealed and could lead to serious injury to myself or possibly Someone else. I have reached out to them several times And after I picked it up when they stated everything was fixed and good to go, it was nothing but a nightmare my Car has a massive leaking windshield around more than 50% of it at least. I contacted the auto dealer once again and explained what was going on and how severe the situation had become. The service manager assured me that they work on the windshield was guaranteed and under warranty and he had a switch on hand to Replace my control switch for my sunroof and that he would contact their windshield guy and get him back there to make it right at no cost to me. In addition he said he would also supply me the loaner so I would not be without a car until mine was definitely fixed and ready, that was the last I heard from them and that was almost 3 weeks ago
- Electrical system · Exterior lighting · Visibility/wiper
Wipers continually run. Headlights will not flip to high beam at times.
- Seat belts
I have received two recall notices for defective driver and front passenger seat belt fasteners (nhtsa recall 20v-378). the notices are dated 29 aug 2020 and 9 dec 2020. I have called the local volvo dealer repeatedly to schedule for completion of this recall. each time they say they do not have…
I have received two recall notices for defective driver and front passenger seat belt fasteners (nhtsa recall 20v-378). the notices are dated 29 aug 2020 and 9 dec 2020. I have called the local volvo dealer repeatedly to schedule for completion of this recall. each time they say they do not have the parts and apologize. in the meanwhile, the risk of the seat belt failing persists. more than six months have passed since the initial notice which I consider to be an excessive period of time. what can be done to expedite the completion of this recall? any advice you can provide, or actions you could take would be appreciated. Thank you for consideration of this request. [Xxx] cincinnati, oh [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).
- Seat belts
TL* the contact owns a 2014 volvo XC60. The contact received notification of nhtsa campaign number: 20v378000 (seat belts) however, the part to do the recall repair was unavailable. Bill pearce volvo cars (11555 s virginia st, reno, NV 89511, (775) 337-9653) was contacted and it was confirmed that…
TL* the contact owns a 2014 volvo XC60. The contact received notification of nhtsa campaign number: 20v378000 (seat belts) however, the part to do the recall repair was unavailable. Bill pearce volvo cars (11555 s virginia st, reno, NV 89511, (775) 337-9653) was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system · Service brakes · Wheels
I purchased this vehicle a week ago, I used the emergency brake which I use when I park in my driveway because it's slanted. Well after the first time I disengaged it went to drive and heard a weird noise when coming to a stop which only got worse. I brought it back to the dealer to find out that…
I purchased this vehicle a week ago, I used the emergency brake which I use when I park in my driveway because it's slanted. Well after the first time I disengaged it went to drive and heard a weird noise when coming to a stop which only got worse. I brought it back to the dealer to find out that the e-brake never fully disengaged on the right side only. I was able to get the entire assembly replaced but now I'm not comfortable using the e brake at all out of fear it will destroy another assembly. Also since I got it back I have noticed weird electrical issues like all my 12V sockets are out or I come to a stop at a red light 2 car lengths away and all my blind spot sensors go off for like 30 seconds then stop.
- Electrical system
Electronic instrument cluster failure rendered vehicle speed and other characteristics inoperable. there IS no backup analog cluster in this vehicle, so there was no way to determine vehicle speed.
- Engine
In june 2018, I received a low oil light alert. auto was 2.quarts low in oil. dealership stated that it was a software /dipstick issue. auto was repaired. june 2019, low oil light alert again. auto was 2.5 quarts low in oil. dealership found cylinder leak, inspected spark plugs, and…
In june 2018, I received a low oil light alert. auto was 2.quarts low in oil. dealership stated that it was a software /dipstick issue. auto was repaired. june 2019, low oil light alert again. auto was 2.5 quarts low in oil. dealership found cylinder leak, inspected spark plugs, and inspected valve cover gasket. leak was caused by poor seal on valve cover. dealership replaced valve cover gasket and spark plugs.
- Engine
TL* the contact owns a 2014 volvo XC60. The contact stated that while turning the vehicle, the engine stalled. The vehicle was able to restart. In addition, the contact mentioned the vehicle was jerking while the gear was shifting. The vehicle was towed to a dealer where it was diagnosed that the…
TL* the contact owns a 2014 volvo XC60. The contact stated that while turning the vehicle, the engine stalled. The vehicle was able to restart. In addition, the contact mentioned the vehicle was jerking while the gear was shifting. The vehicle was towed to a dealer where it was diagnosed that the vehicle needed a software upgrade. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 13,219.
- Fuel/propulsion system
My wife was operating a very brand new 2014 XC - owned for 6 weeks - when driving it on a highway it began to frighteningly slow down and sputter. She was able to get it off the highway, and it turned out the car had run out of gas. However: the computer fuel gauge still showed almost half a tank…
My wife was operating a very brand new 2014 XC - owned for 6 weeks - when driving it on a highway it began to frighteningly slow down and sputter. She was able to get it off the highway, and it turned out the car had run out of gas. However: the computer fuel gauge still showed almost half a tank remaining. This was obviously a scary incident. The car was then taken to the dealer for repair, replacing the gauge did not work, and then they had to replace the gas tank in its entirety to repair the issue. *tr
- Engine
June 25 new car, mileage 6844. Engine oil light on. Down 1.5 qt. Oil dealer looks for leaks finds none performs oil change. Schedules vehicle in for diagnostics. Car serviced july 7 until july 14 mileage 7313 two pages of parts replaced. September 3 car returned to dealer engine oil light on again…
June 25 new car, mileage 6844. Engine oil light on. Down 1.5 qt. Oil dealer looks for leaks finds none performs oil change. Schedules vehicle in for diagnostics. Car serviced july 7 until july 14 mileage 7313 two pages of parts replaced. September 3 car returned to dealer engine oil light on again mileage between two page repair and 3 rd repair less than 2000 miles. Vehicle in at 9384 . Suggested repair by volvo new engine. *tr
- Electrical system · Vehicle speed control
I am complaining about unintended acceleration recently experienced while parking my car in a parking lot and the manufacturing cannot tell me if and when any recalls were updated on my car prior to purchase. The car started accelerating after I removed my foot from accelerator and started to break…
I am complaining about unintended acceleration recently experienced while parking my car in a parking lot and the manufacturing cannot tell me if and when any recalls were updated on my car prior to purchase. The car started accelerating after I removed my foot from accelerator and started to break into a stop so I could park the car in the parking lot. because the car lurched forward in full throttle it caused me to crash into the brick building. the high vroom noise started as soon as I turned into the parking spot and started to break. The automatic breaking system never engaged which in this model should have prevented the crash. the breaks were of no use since the high speed in less than 4 feet of the parking spot and wall. the car IS new with only about 1200-1300 miles and I am being told that it was my fault when I know it was electronic failure controlling the acceleration. the day before in a park position on a sunny day the wipers went on automatically and I had trouble making them stop. wednesday and thursday prior to the accident the side mirrors kept automatically on their own move to a downward position making it dangerous to drive and I had to manually override it several times to be in the right position. even when I adjusted the side mirrors they would move downward while I drove forcing me to readjust the mirrors. In addition my front seat would get reprogrammed when I exited the car at least every other time I would exit. I was planning on taking the car into the dealership after the holiday weekend but the accident happened that weekend. please investigate since the prior electrical problems could be indicators to future problems though the problems were intermittent - windshield wipers on when not intended, side mirrors moving when not intended and my front seat reprogramming when not intended. *tr
- Fuel system, gasoline
While driving my 2014 volvo XC60. I could feel the car stopping. luckily I was on a local road and was able to pull into a parking lot without incident. the volvo had run out of gas, but the fuel gauge was showing that my tank was more than half way full. this IS the second time that I have had…
While driving my 2014 volvo XC60. I could feel the car stopping. luckily I was on a local road and was able to pull into a parking lot without incident. the volvo had run out of gas, but the fuel gauge was showing that my tank was more than half way full. this IS the second time that I have had this problem with the car, and this IS my second report. the confirmation number from my previous complaint was 10569092. *tr
- Fuel system, gasoline · Vehicle speed control
While driving my 2014 volvo XC60, I stopped at a red light and started to feel a vibration in the car. when the light turned green, I pressed on the accelerator and a warning came up that I needed to either slow down or down shift. I began to move to the right lane and then my car stopped. after…
While driving my 2014 volvo XC60, I stopped at a red light and started to feel a vibration in the car. when the light turned green, I pressed on the accelerator and a warning came up that I needed to either slow down or down shift. I began to move to the right lane and then my car stopped. after receiving a tow to the dealer, I was told that it was a software problem that caused my car to not display an accurate amount of fuel and I was out of gas. they upgraded my software and it fixed the problem, but it was not a mandatory upgrade and was not made aware of it until the problem. *tr
- Equipment adaptive/mobility · Vehicle speed control
The volume level of the lane change warning signal IS extremely soft and largely undetectable with background road noises. this presents a safety issue as the driver IS not alerted to inadvertent lane changes as he/she should be. I came pretty close to having an accident since I had expected…
The volume level of the lane change warning signal IS extremely soft and largely undetectable with background road noises. this presents a safety issue as the driver IS not alerted to inadvertent lane changes as he/she should be. I came pretty close to having an accident since I had expected the alert and it did not occur at a volume level that I could hear. (i had a 2010 volvo XC60 with this same feature but the volume level of the lane change warning was much louder). the volvo dealer confirms that the volume level of the lane change warning IS not user nor dealer adjustable; it will require a software upgrade by volvo. I have informed volvo customer service of this issue. they say they are aware, but could not provide any date for the software upgrade to fix this important issue. some urgency needs to be provided in fixing this as it IS a significant safety issue. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009811This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems.
- 11007925Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
- 10249366Volvo Cars App Remote climate or ERS, not possible
- 10249191This is a Technical Journal: 12V Battery Testing Method
- 10241661Complimentary upgrade c00009 description.
- 10241651Rubber cushion
- 10234826Left front LED flickers after turning car off
- 10234794Volvo Cars App Remote climate or ERS, not possible
- 10234763Keyless Drive receiver issues
- 10234736Sensus screen freezes/system locks up
- 10234704SPA Brake noise
- 102346984 Cylinder VEP engine: Castrol Edge Professional V 0W-20 Synthetic oil.
- 10234690Drive-E: Low oil level message in Driver Information Module (DIM)
- 10234675SiriusXM Tuner Replacement Process
- 10234662To further enhance the customer?s Volvo ownership experience, Volvo Car USA, LLC offers the MY 2013 and later Volvo Complimentary Factory Scheduled Maintenance Program. Model Year 2013 and later vehicles, the service intervals are every 10,000 miles and ALL 2013 and later vehicles must use synthetic oil only.
- 10224584Expendable Items Parts List.
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10213887Center wheel caps, removal instruction
- 10213885The Deutronic DBL-1200 is an advanced battery maintainer/charger with the flexibility to be updated as products and repair methods evolve.
- 10213883ICUP/Google Built-In Diagnostic Operations
- 10213882Battery Charger/maintainer requirement
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10205651News Letter 70
- 10205639Volvo Complimentary Factory schedualed maintenance
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10202436New Software Products (SP) have been developed to convert a Care Key to a standard key.
- 10197371This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10192877There is a new process for upgrading maps on cars with Sensus (IAM2.1) navigation. Map updates for Sensus navigation systems in MY2011-2015A cars (identified as shown in attached picture) can now be downloaded online and transferred to the car via a USB flash drive in the same way as current models. Updating via DVDs is no longer possible.
- 10190794Create PB with attached word doc.
- 10190559This is to inform you that we have procured Rebuilders Automotive Supply (RAS) to handle the returns of the recalled Front Seat Belt Fastener Pretensioner for Recall R10029. RAS has created instructions for the pretensioner shipping procedures. You MUST review and inform your staff as to the requirements for handling the returns. There are specific measures as these pretensioners are classified as hazardous materials. A Parts Bulletin with this same information has also been created to ensure your Parts Department will receive these instructions in case they will be handling the returns.
- 10190558This is to inform you that we have procured Rebuilders Automotive Supply (RAS) to handle the returns of the recalled Front Seat Belt Fastener Pretensioner for Recall R10029. RAS has created instructions for the pretensioner shipping procedures. You MUST review and inform your staff as to the requirements for handling the returns. There are specific measures as these pretensioners are classified as hazardous materials. A Parts Bulletin with this same information has also been created to ensure your Parts Department will receive these instructions in case they will be handling the returns.
- 10188881Volvo?s Warranty Department tracks Retailer warranty spending by utilizing the Warranty Retailer Counseling Process (WRCP). The WRCP is used to gauge individual retailer performance on objective measures over time. By setting clear performance expectations and parameters and assisting retailers in focusing on individual processes and procedures, all retailers are provided with adequate tools to help achieve the ultimate goal of qualifying for self-authorization status.
- 10182735This is a Technical Journal: Sensus Connect, Internet browser limitations. Do not attempt to repair.
- 10182731VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Leather dashboard , leather comes loose REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 29012 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2015 06 26 FUNC GROUP : FUNC DESC : 8811 Instrument panel Page 1 of 3 Attachment File Name File Size Leather dashboard.jpg 1.2691 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 124 2012 - 2015 0151101 - 0182120 201120 - 201402 136 2012 - 2015 0118101 - 0191314 201120 - 201402 156 2014 - 2015 0500127 - 0755266 201320 - 201416 542 2012 - 2013 0123001 - 0144301 201146 - 201325 CSC Customer Symptom Codes Code Description L9 Instrument panel / dashboard / Loose , poor fit , warped , wrinkled N2 Instrument panel / dashboard / Blistered / bubbled / peeled VST Operation Number VST Operation Number Description 88107 - 2 Dashboard replace . ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 29012 DTC Diagnostic Trouble Codes Rows beginning with * are modified Note ! If using a printed copy of this Technical Journal , first check for the latest online version . Text DESCRIPTION : Leather on dashboard may come loose on small areas . PRODUCT MODIFICATION : The amount of glue used for fastening the leather has been increased and * finetuned . Process has been optimized and more measurements introduced . MATERIAL RETURN : Material for analysis can be requested in Vehicle Report . In other cases , follow normal routines . Vehicle Report : When submitting a Vehicle Report for a condition described in this TJ , use concern area ? Vehicle Report and sub concern area ? Support Not Needed ? with function group 8811 . Service : I
- 10182494This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10182493This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10181041Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10179681This is a Service Manager Bulletin: Service 2.0 Software & Total Upgrade Reminder
Every Volvo XC60 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.