2014 Cadillac Escalade
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 Cadillac Escalade. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2014 Cadillac Escalade. Newest first.
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally…
Risk and remedy
Risk
If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
Owner complaints
20 complaints4 involved a crash1 involved a fire2 injuries
What owners report most
Latest complaints
- Unknown or other
Failed the inspection in texas. No details.
- Electrical system · Engine · Steering
While driving my 2016 Cadillac Escalade with a6.2L V8 engine on [XXX] near Bristow, Oklahoma at approximately 75 mph, the vehicle suddenly and completely lost power. Without any prior warning or unusual noises, the engine shut down, and I lost power to the dashboard and power steering. This caused…
While driving my 2016 Cadillac Escalade with a6.2L V8 engine on [XXX] near Bristow, Oklahoma at approximately 75 mph, the vehicle suddenly and completely lost power. Without any prior warning or unusual noises, the engine shut down, and I lost power to the dashboard and power steering. This caused the vehicle to decelerate rapidly, making it extremely difficult to control. I managed to steer the vehicle to the shoulder of the highway, narrowly avoiding a collision due to the loss of control. The vehicle could not be restarted. The affected components seem to include the engine, electrical system, and steering. These failures put my safety and the safety of others at significant risk due to the sudden and unexpected loss of vehicle control on a busy highway. The vehicle was towed to the nearest Cadillac dealership for inspection and repair. As of now, the dealership has been unable to determine the cause of the engine failure despite conducting multiple tests and inspections. There were no warning lamps, messages, or other symptoms prior to the failure. The dealership has confirmed the issue but has not identified the root cause. The vehicle remains at the dealership for further diagnostics and is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Visibility › Rearview mirrors/devices › Exterior
The contact owns a 2014 Cadillac Escalade. The contact stated that after going through the car wash, the passenger’s side mirror became inoperable. There were no warning lights illuminated. The contact was unable to reset the mirror like stated in the Owner’s Manual. The contact called the local…
The contact owns a 2014 Cadillac Escalade. The contact stated that after going through the car wash, the passenger’s side mirror became inoperable. There were no warning lights illuminated. The contact was unable to reset the mirror like stated in the Owner’s Manual. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called the manufacturer, who referred him to the local dealer for assistance. The approximate failure mileage was 40,000.
- Electrical system · Fuel/propulsion system
I am having an electrical short that is shutting down everything while I'm driving or stopped, it makes driving it Dangerous and Scary. It looks like the recall from 2014 that describes everything I'm experiencing. Recall 14515 that talks about a Chassis Control Module that controls a lot of…
I am having an electrical short that is shutting down everything while I'm driving or stopped, it makes driving it Dangerous and Scary. It looks like the recall from 2014 that describes everything I'm experiencing. Recall 14515 that talks about a Chassis Control Module that controls a lot of things including the fuel pump and more electrical components to list. I have a vehicle that is Dangerous to drive, im a Disabled Veteran and am tied to a Powered Chair. I have called Cadillac and they say that my Escalade is not included and they will do nothing for me. I'm at a lose as what to do, I could just sell it to someone else and let them deal with it or get killed in it. Either way is not a good choice. Let me know what you would do if you were in my position.
- Air bags
2014 cadillac escalade. Consumer writes in regard to frontal airbag inflator safety recall. the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The consumer was informed the parts were unavailable.
- Air bags
Cadillac sent a notice of the recall. The authorized Chevrolet dealership repair facility and Cadillac told me that they would not accept the risk that the dashboard would not crack in installation of authorized Chevrolet dealership repair facility defective part and that 'I' would have to sign a…
Cadillac sent a notice of the recall. The authorized Chevrolet dealership repair facility and Cadillac told me that they would not accept the risk that the dashboard would not crack in installation of authorized Chevrolet dealership repair facility defective part and that 'I' would have to sign a waiver saying 'I' accept the risk that they 'could' damage my car and would be 'my' responsibility if the dash is ruined and pay for the replacement. This is not my error/defective issue, but GM's. They have already indicated that people have been injured and died from this defective part. I believe Cadillac should accept the 'potential' risk should it be damaged. I am getting no where with Cadillac and would like to have the NHTSA to weigh in on their lack of support to mitigate this error. Certainly hoping that the dash does not crack, but I don't have the funds to take on that risk and they've left me in bad situation with a KNOWN risk of defective part.
- Suspension
The contact owns a 2014 Cadillac Escalade. The contact stated while driving at various speeds, the vehicle would drive rough. The vehicle was taken to an independent mechanic where it was diagnosed with needing the struts and shocks replaced. The vehicle was repaired. The manufacturer was informed…
The contact owns a 2014 Cadillac Escalade. The contact stated while driving at various speeds, the vehicle would drive rough. The vehicle was taken to an independent mechanic where it was diagnosed with needing the struts and shocks replaced. The vehicle was repaired. The manufacturer was informed of the failure and told the contact that the VIN was not included in a recall regarding the failure. The failure mileage was approximately 41,000. Vehicle has been repaired.
- Electrical system
On Saturday June 26, 2021 I open the driver door to the vehicle and the passenger seat caught. on fire and burned a hole in the side of the seat .
- Engine
Radiator leak discovered. problem with cycling of the thermostat that causes stress fractures on the radiator leading to coolant leaks. gm bulletins on the 2014 and 2015 models. P11513a and p11513f. this was leaking for a while and was not noticed until multi point inspection I…
Radiator leak discovered. problem with cycling of the thermostat that causes stress fractures on the radiator leading to coolant leaks. gm bulletins on the 2014 and 2015 models. P11513a and p11513f. this was leaking for a while and was not noticed until multi point inspection I requested by the service center I use for service. (B&b service center, farmington nh. this was a know issue on this model vehicle.
- Air bags
Information released by nbc.
- Electrical system · Vehicle speed control
The car goes into limp mode, engine reduced power, stability control off, traction control off. Check engine light comes on. Car will not drive over 20mph happens when I hit bumps or potholes in the road. Check engine code p2137 I've replaced the maf sensor, throttle position sensor (gas pedal) and…
The car goes into limp mode, engine reduced power, stability control off, traction control off. Check engine light comes on. Car will not drive over 20mph happens when I hit bumps or potholes in the road. Check engine code p2137 I've replaced the maf sensor, throttle position sensor (gas pedal) and the whole throttle body. Still not fixed. I've done extensive research online and in forums. This IS a common problem and I don't know what else to do. My car IS at the service department at the dealership now.
- Engine · Power train
TL* the contact owns a 2014 cadillac escalade. The contact stated that the air conditioner blew hot air, the transmission overheated and hesitated, and a banging noise was heard underneath the center of the vehicle. There were no warning indicators illuminated. The vehicle was taken to crestmont…
TL* the contact owns a 2014 cadillac escalade. The contact stated that the air conditioner blew hot air, the transmission overheated and hesitated, and a banging noise was heard underneath the center of the vehicle. There were no warning indicators illuminated. The vehicle was taken to crestmont cadillac (26000 chagrin blvd, beachwood, oh 44122, (216) 831-5300) where it was diagnosed that the air compressor had a hole in the tube, which caused a freon leak. The vehicle was not repaired because gm was on strike. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,133.
- Electronic stability control (esc) · Suspension
Just purchased this 2014 vehicle for $32900 with 73345miles and on the way home noticed that the ride was horrible. Upon checking with my mechanic the ride suspension was at fault. I am having it repaired and will seek reimbursement from the dealer. They knew nothing about it even though they had it for over 4 months on their lot
- Wheels
I purchased a new 2014 cadillac escalade in 2014. I have 61,000 miles on the vehicle. I took the car in yesterday for a tire repair at which time the technicians informed me the tires were cracking and they could come apart. the new vehicle came equipped with bridgestone 285/45 r 22 tires. I…
I purchased a new 2014 cadillac escalade in 2014. I have 61,000 miles on the vehicle. I took the car in yesterday for a tire repair at which time the technicians informed me the tires were cracking and they could come apart. the new vehicle came equipped with bridgestone 285/45 r 22 tires. I replaced the tires today with a different brand of tires. when I was at the tire shop today, there was another person with a cadillac escalade, same tires as mine with the same problem. I'm wondering if this IS a manufacturer issue that might affect other people. I have pictures of the tires that I will try and attach.
- Air bags · Vehicle speed control
TL* the contact owns a 2014 cadillac escalade. While pulling into the driveway, the vehicle accelerated without warning crashed into the house. The air bags failed to deploy. As a result, the contact sustained neck, shoulder, left knee, right side, and right hip injuries that required medical…
TL* the contact owns a 2014 cadillac escalade. While pulling into the driveway, the vehicle accelerated without warning crashed into the house. The air bags failed to deploy. As a result, the contact sustained neck, shoulder, left knee, right side, and right hip injuries that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic lot. The vehicle was not diagnosed or repaired. Manufacturer was notified of the failure. The approximate failure mileage was 10,000. updated 07/26/16*lj
- Air bags · Vehicle speed control
TL* the contact owns a 2014 cadillac escalade. The contact stated that the vehicle unintendedly accelerated while pulling into the car port. The vehicle proceeded to crash into the wall, a pole, a fence, and the house. The contact suffered injuries to the neck and ribs, but did not require medical…
TL* the contact owns a 2014 cadillac escalade. The contact stated that the vehicle unintendedly accelerated while pulling into the car port. The vehicle proceeded to crash into the wall, a pole, a fence, and the house. The contact suffered injuries to the neck and ribs, but did not require medical attention. The front driver side air bag failed to deploy. The vehicle was towed to an independent mechanic who concluded that the failure was not caused by a manufacturer defect. A police report was filed. The vin was not available. The approximate failure mileage was 10,281.
- Electrical system
While starting the vehicle there was a loud series of popping sounds followed by some smoke which came from under the hood. the engine was quickly turned off and the smoke cleared. the hood insulation shows a slightly damaged/stained/heat effected area above the alternator. the vehicle was subsequently restarted several times and has been checked by the dealer and no problems could be found or duplicated. *tr
- Electrical system
Tl*the contact owns a 2014 cadillac escalade. The contact received notification of nhtsa campaign number: 14v614000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
- Electrical system
Tl*the contact owns a 2014 cadillac escalade. The contact received a notification of nhtsa campaign number: 14v614000(electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Electrical system · Steering · Unknown or other
Purchased brand new 2014 cadillac escalade from penske in torrance ca , beginning of sept. 2014. Vehicle refused to start on at least four occasions. Then while driving into a gas station, the vehicle lost power and power steering, causing a crash at a gas station. I am unable to get penske in torrance ca to look into the problem. They are declining to do anything to look or fix the problem. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007155This informational bulletin advises the technician that the engine and related parts will be debited if found that the tech did not properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.
- 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006670This service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
Every Cadillac Escalade model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.