2023 Cadillac Escalade
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2023 Cadillac Escalade. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2023 Cadillac Escalade. Newest first.
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Risk and remedy
Risk
Engine failure increases the risk of a crash.
Remedy
Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with…
Risk and remedy
Risk
Without a warning light, the vehicle may be driven with low brake fluid, which can reduce braking performance and increase the risk of a crash.
Remedy
The Electronic Brake Control Module (eBCM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed October 25, 2024. Owners can contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N242447990.
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Risk and remedy
Risk
A broken suspension bolt can result in misalignment of the rear wheel, increasing the risk of a crash.
Remedy
Dealers will replace both rear suspension outer control arm bolts, free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N232415910.
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to…
Risk and remedy
Risk
DRLs that do not deactivate as intended may result in a glare, reducing visibility, and increasing the risk of a crash.
Remedy
The body control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed January 23, 2023. Owners may contact GMC customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222386380. This recall expands previous recall number 22V-827.
Owner complaints
143 complaints3 involved a crash2 injuries
What owners report most
Latest complaints
- Engine
I am reporting a catastrophic engine failure on my 2023 Cadillac Escalade with the 6.2L L87 V8 engine (currently at 106,000 miles). The engine suffered sudden engine failure while driving / stalling, creating an immediate traffic hazard. The vehicle was towed to an authorized Cadillac dealership in…
I am reporting a catastrophic engine failure on my 2023 Cadillac Escalade with the 6.2L L87 V8 engine (currently at 106,000 miles). The engine suffered sudden engine failure while driving / stalling, creating an immediate traffic hazard. The vehicle was towed to an authorized Cadillac dealership in Louisiana, where it has remained completely unrepaired for 60 consecutive days. The dealership claims they cannot repair the safety defect because they are "short-staffed." This vehicle’s failure directly matches the systemic manufacturing defects currently under investigation by the Office of Defects Investigation in Engineering Analysis EA26005. The manufacturer's inability to provide a timely repair through its dealer network leaves a known safety hazard unresolved.
- Engine
Vehicle passed the L87 V8 recall inspection, but subsequently suffered sudden engine failure/knocking.
- Engine
Around May 2025; we noticed a ticking/knocking noise coming from our engine. We popped the hood, confirmed the noise was coming from somewhere in the engine. Shut the vehicle off, noticed that the drive belt was significantly damaged/frayed. Brought it to the dealership - they we were informed that…
Around May 2025; we noticed a ticking/knocking noise coming from our engine. We popped the hood, confirmed the noise was coming from somewhere in the engine. Shut the vehicle off, noticed that the drive belt was significantly damaged/frayed. Brought it to the dealership - they we were informed that our engine had failed related to the GM 2025 recall. Engine was replaced at 68,500 miles with new engine. October 2026, around approximately 103,000 miles, we heard the same ticking/knocking noise coming from the engine. Again, popped the hood & found the drive belt to once again be destroyed, this time even worse from our perspective. Cracked in several places, frayed edges along several sections. Had the vehicle towed back to the same dealership the following day (Monday). Service advisor let us know the next day that the engine had "internal failure." Per the technician, "crankshaft bearing failure - premature wear, oil pressure collapse, and destruction of the main and rod bearings."
- Power train
The engine stalled in the middle of an intersection ([XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
I received a recall notice for catastrophic engine failure on my 2023 Cadillac Escalade sport platinum. I took it into Cable Dahmer Caddy Sales. They ran a test and added a thicker oil. My check engine light turns on roughly every 40 to 60 days and I take it to get service and it usually comes back…
I received a recall notice for catastrophic engine failure on my 2023 Cadillac Escalade sport platinum. I took it into Cable Dahmer Caddy Sales. They ran a test and added a thicker oil. My check engine light turns on roughly every 40 to 60 days and I take it to get service and it usually comes back with no error but why is the check engine light keep popping on and flashing. I’ve been reading about this catastrophic engine failure on the 6.2 V8 engine that’s in my vehicle and adding the thicker zero40 oil and running premium which nothing lower than 91 goes in my vehicle is just buying me time until I’m outside of my factory warranty. And on this website it says that no recalls have been repaired but is adding thick oil repair or as it’s being stated just a fix and draws out the eventual catastrophic engine failure. I’m just assuming that that’s going to happen as soon as my car is out of Warranty is there anyway we can get this tracked correctly on the website that shows that my vehicle does not have that particular engine that ceases up and fails and could I get a better explanation why my check engine light continues to come on and the dealership says there’s no issue they couldn’t get it to misfire again thanks
- Engine
Driving down freeway and engine started making engine clicking noise, lights for engine, Stabil- Trak and numerous others came on. Gas pedal made even louder noise and shaking as i pulled over as i could not keep driving as it sounded like engine was going to blow up. limped off the road and took…
Driving down freeway and engine started making engine clicking noise, lights for engine, Stabil- Trak and numerous others came on. Gas pedal made even louder noise and shaking as i pulled over as i could not keep driving as it sounded like engine was going to blow up. limped off the road and took it to dealer. of course, they are saying it's a lifter failure and not an engine failure. Dealership wording it the way the want trying to get me to pay for it even though there is a recall and engine warranty for 150,000
- Engine · Power train · Unknown or other
2023 Cadillac Escalade Sport Platinum, VIN [XXX], equipped with the 6.2L L87 V8. The vehicle has a recurring vibration/shudder during steady, light-throttle driving, particularly in the low 30 mph range and again around 53 mph. At approximately 53 mph, the vibration can remain sustained while…
2023 Cadillac Escalade Sport Platinum, VIN [XXX], equipped with the 6.2L L87 V8. The vehicle has a recurring vibration/shudder during steady, light-throttle driving, particularly in the low 30 mph range and again around 53 mph. At approximately 53 mph, the vibration can remain sustained while speed and throttle are held steady and generally stops or improves when I accelerate. The selling Cadillac dealer has repeatedly road-tested the vehicle. The Service Manager personally reproduced the condition and confirmed that the vibration goes away when the vehicle is operated in L9. After further evaluation, the dealer advised me in writing that the vibration was “positively confirmed” to be caused by the cylinder-deactivation process and that it cannot be changed. The vehicle previously underwent the applicable GM L87 engine recall inspection and passed that inspection. I am reporting this because the vibration and hesitation are noticeable and sustained during normal steady-speed driving, and I am concerned about whether this cylinder-deactivation behavior presents a drivability or potential safety issue. I have not experienced complete loss of propulsion or engine failure at this time. Been ongoing at purchase. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Repeated Check engine light due to emissions systems Problem cannot be fixed even after several repairs with GM TAC case help
- Engine · Fuel/propulsion system
Prior to purchasing my 2023 Cadillac Escalade, I was informed the vehicle had been subject to an engine recall. The dealership told me the corrective action was changing the oil from 0W-20 to 0W-40, replacing the filter, and updating the oil cap. I was assured this resolved the issue and that I…
Prior to purchasing my 2023 Cadillac Escalade, I was informed the vehicle had been subject to an engine recall. The dealership told me the corrective action was changing the oil from 0W-20 to 0W-40, replacing the filter, and updating the oil cap. I was assured this resolved the issue and that I should not experience future problems. Based on those assurances, I purchased the vehicle in October 2025 with approximately 25,000 miles. About nine months later, the engine shut off while I was stopped at a traffic light. The vehicle automatically shifted into neutral and turned off. I restarted it and continued driving. The exact same incident occurred again a few days later. I brought the vehicle to a Cadillac dealership for inspection. After several hours of diagnostics, I was told they could not find any issues and that the vehicle appeared to be operating normally. Two days later, while traveling approximately 75 mph on the highway with my family, including two young children, a warning message appeared instructing me to restart the vehicle. At the same time, the vehicle shifted into neutral and lost propulsion. I pulled to the shoulder and restarted the engine, which struggled to start and ran very rough. After resuming travel, the exact same failure occurred again within minutes at highway speed, forcing me to pull over a second time. Concerned for my family's safety, I exited the highway and drove local roads. The vehicle was returned to the dealership. An oil sample was sent to a GM-approved laboratory, and I was later informed that elevated levels of metal contamination were found in the oil. GM subsequently authorized a complete engine replacement. I am submitting this complaint because the recall remedy I was told would resolve the issue did not prevent a major engine failure. The vehicle shut off twice at stoplights, passed a dealership inspection, and then lost propulsion twice at highway speeds. This presented a significant safety risk to my family and
- Service brakes, hydraulic
The contact and her husband own a 2023 Cadillac Escalade. The contact stated that while her husband was inside the vehicle with their four children and attempting to depress the brake pedal, the brake pedal failed to work as intended, causing the vehicle to crash into the vehicle ahead. The contact…
The contact and her husband own a 2023 Cadillac Escalade. The contact stated that while her husband was inside the vehicle with their four children and attempting to depress the brake pedal, the brake pedal failed to work as intended, causing the vehicle to crash into the vehicle ahead. The contact stated that there was no injury sustained. The contact stated that a Police report was not filed; however, the local Police assisted with having the vehicle towed to the dealer. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 42,000.
- Engine
Oil pressure sesnsor warning. The dealership is saying I need a new motor.
- Engine · Forward collision avoidance › Adaptive cruise control · Unknown or other
I am reporting ongoing safety concerns with my 2023 Cadillac Escalade involving unexpected acceleration and loss of propulsion while driving. On XXX, while traveling to [XXX] in slow-moving traffic with Super Cruise engaged, my vehicle unexpectedly accelerated forward. I immediately applied the…
I am reporting ongoing safety concerns with my 2023 Cadillac Escalade involving unexpected acceleration and loss of propulsion while driving. On XXX, while traveling to [XXX] in slow-moving traffic with Super Cruise engaged, my vehicle unexpectedly accelerated forward. I immediately applied the brakes to avoid striking the vehicle ahead. I reported the incident to the Cadillac dealership and contacted OnStar. OnStar records reflected the acceleration/hard-braking event, but the dealership could not identify the cause. On XXX, the vehicle experienced a significant loss of engine/transmission power while I was driving. I contacted OnStar, which reported transmission control module-related diagnostic codes P0747 and P0700 and indicated reduced power/transmission malfunction. I had difficulty reaching a safe location and the vehicle was ultimately towed to a Cadillac dealership. I have also experienced ongoing excessive oil consumption. I first reported this in May 2024 at approximately 21,000 miles. Multiple oil consumption tests were performed, but I repeatedly had to add oil between changes. In June 2026, the vehicle displayed an “Add Oil” warning even though the oil life monitor showed approximately 37% remaining. The vehicle has also had recurring HVAC problems requiring multiple dealership visits, including a coolant flush for an air pocket and later vent actuator recalibration. The vehicle has been inspected and serviced by authorized GM/Cadillac dealerships multiple times, including recall work, oil consumption testing, powertrain diagnosis and HVAC repairs. Despite these repeated visits, concerns continue. My primary safety concerns are the unexpected acceleration and subsequent loss of propulsion/reduced power while driving. I am reporting these incidents because they may indicate a safety-related defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
I was driving down the road, doing approximately 50 mph, when my vehicle shifted itself into neutral and I lost power completely. The information center said "reduced power. Press the start button to regain power," which I did, but nothing happened. I had to pull off the road and have my vehicle…
I was driving down the road, doing approximately 50 mph, when my vehicle shifted itself into neutral and I lost power completely. The information center said "reduced power. Press the start button to regain power," which I did, but nothing happened. I had to pull off the road and have my vehicle towed to a Cadillac dealership in Lima, OH. The dealer, Lima Auto Mall, confirmed I suffered a complete engine failure. This is one of the 6.2L engines that GM has recalled and I had already had the engine inspected by my local Cadillac dealer and they told me my engine was "good," and switched to the 0W40 motor oil. I had just had the vehicle into my Cadillac dealer 4 days prior where they performed an oil change, tire rotation, 80,000 mile service , etc. Four days later, the motor completely failed and had to be replaced.
- Engine
Total engine failure. Had to replace entire engine. Crank shaft issue. We had just returned from vacation and could have been stranded MILES away. Willis Cadillac in Iowa replaced the engine. No warning light whatsoever. Immediate failure upon turning the car on.
- Engine
Re: 2023 Cadillac Escalade 6.2L Engine Recall and Safety Concern. I followed the recall process, had the prescribed remedy performed, and yet the information now available has left me with substantially diminished confidence that the vehicle is protected against the very failure the recall was…
Re: 2023 Cadillac Escalade 6.2L Engine Recall and Safety Concern. I followed the recall process, had the prescribed remedy performed, and yet the information now available has left me with substantially diminished confidence that the vehicle is protected against the very failure the recall was intended to address (catastrophic engine failure). My concern is reinforced by NHTSA's Engineering Analysis EA26005, which is examining post-remedy engine failures. When cold starting my Escalade, I hear clanging, flapping, and what I perceive to be abnormal noises coming from the engine. Combined with documented post remedy failures now being investigated by NHTSA, I do not believe the recall remedy provides a sufficient margin of safety.
- Engine · Power train
Transmission control module went out of the blue, caused limp mode on the highway and barely got off. Damaged the Transmission, had to replace by cadillac. 2 weeks later after i got the car back, blew 3 fuses and the starter while driving. Had to get towed back over 100 miles. 3 days later the engine completely blew and they had to replace it. this was the second time this happened, first since ive owned it.
- Engine
On 06/23/2026 at approximately 62,745 miles, I brought my 2023 Cadillac Escalade Sport Platinum 4WD equipped with the 6.2L L87 V8 engine to a Cadillac dealership because of excessive engine oil consumption. The vehicle has been consuming approximately 3 quarts of engine oil every 2,000 miles, or…
On 06/23/2026 at approximately 62,745 miles, I brought my 2023 Cadillac Escalade Sport Platinum 4WD equipped with the 6.2L L87 V8 engine to a Cadillac dealership because of excessive engine oil consumption. The vehicle has been consuming approximately 3 quarts of engine oil every 2,000 miles, or roughly 1 quart every 650-700 miles. The dealership began an oil-consumption test to document the condition, and the vehicle is currently still at the dealership undergoing evaluation. This vehicle is equipped with the 6.2L L87 engine involved in NHTSA Safety Recall 25V-274 / GM Recall N252494000 concerning internal engine damage and possible loss of propulsion. I do not know whether the excessive oil consumption is directly related to the recall defect, but I am concerned that this level of oil consumption may indicate an internal engine problem that could lead to inadequate lubrication, engine damage, stalling, seizure, or sudden loss of propulsion. The vehicle is available for inspection at the Cadillac dealership. The dealer has service records and oil-consumption-test documentation associated with this condition. I am filing this complaint so the excessive oil consumption on this L87-equipped vehicle is formally documented with NHTSA and can be considered along with other reported L87 engine concerns.
- Engine · Fuel/propulsion system · Power train
The engine/powertrain malfunctioned on my 2023 Cadillac Escalade at approximately 29,434 miles, ultimately requiring complete engine replacement. During the engine repair, the Cadillac technician also discovered that the transmission cooler lines were leaking fluid. The dealership replaced all of…
The engine/powertrain malfunctioned on my 2023 Cadillac Escalade at approximately 29,434 miles, ultimately requiring complete engine replacement. During the engine repair, the Cadillac technician also discovered that the transmission cooler lines were leaking fluid. The dealership replaced all of the affected transmission cooler lines as part of the repair.The original failed engine was removed by the Cadillac dealership, so I do not know whether GM/Cadillac retained it. The failure involved the vehicle’s engine and created concern about the possibility of sudden loss of propulsion or engine failure while driving. Because this is a large vehicle routinely operated on public roads and highways, an unexpected loss of engine power could significantly reduce my ability to safely accelerate, merge, or move the vehicle out of traffic. Fortunately, I brought the vehicle in for service after noticing the abnormal engine noise before a complete failure occurred while driving. Yes. Heritage Cadillac inspected and diagnosed the vehicle. The dealership documented my complaint of a “weird noise on start up” that continued until approximately 10 MPH. The technician removed the valve covers and inspected the rocker arms and pushrods. The dealership ultimately determined that an engine replacement was necessary and replaced the engine under warranty. Yes. The vehicle was inspected and repaired by Heritage Cadillac, an authorized Cadillac dealership. The dealership diagnosed the engine issue and replaced the complete engine. During the repair process, the technician also discovered leaking transmission cooler lines. I did not receive a warning lamp or dashboard message alerting me to an engine problem. The primary symptom was an abnormal engine noise shortly after startup that continued during initial acceleration to approximately 10 MPH. This prompted me to bring the vehicle to Heritage Cadillac for inspection. The dealer documented this symptom on the repair order.
- Engine · Fuel/propulsion system
I was driving and the vehicle stopped accelerating and the gear was in neutral. I pulled over and turned the car off then attempted to turn it on, but it would not turn over. All electrical was on, but the car would not start. This same thing happened two days prior twice within 10 min. of each…
I was driving and the vehicle stopped accelerating and the gear was in neutral. I pulled over and turned the car off then attempted to turn it on, but it would not turn over. All electrical was on, but the car would not start. This same thing happened two days prior twice within 10 min. of each other, but I was able to start the car those times. Due to the speed suddenly declining and being unable to accelerate on a two lane road with cars behind me; it could have caused a serious accident. It has not yet been confirmed by a dealer, but this is a known recall for this vehicle that was listed as complete prior. There was no warning lamps or messages prior to the failure. The first noted incident happened on 8/10/26.
- Electrical system · Engine · Power train
2023 Cadillac Escalade, 6.2L V8 (RPO L87). Subject of Recall 25V-274 and NHTSA investigation RQ26-001. Over the past year, this vehicle has been out of the shop only about 90 days total. The rest of the year it has been in dealer service at GM/Cadillac dealerships for a recurring, undiagnosed…
2023 Cadillac Escalade, 6.2L V8 (RPO L87). Subject of Recall 25V-274 and NHTSA investigation RQ26-001. Over the past year, this vehicle has been out of the shop only about 90 days total. The rest of the year it has been in dealer service at GM/Cadillac dealerships for a recurring, undiagnosed loss-of-power defect. It is currently in dealer service. FAILURE: The vehicle has suddenly lost all motive power on three separate occasions. Engine runs, vehicle loses all drive power, will not restart. Two events occurred at approximately 80 mph on an interstate highway. One occurred with children in the vehicle. The only warning is a “service rear axle” message that appears just before power loss. No diagnostic trouble code has isolated the fault. Root cause has not been diagnosed. REPAIR PATTERN: Six dealer visits across two Cadillac dealerships in one year. Interventions have included two battery replacements, a full engine replacement under Recall 25V-274, an approximately $1,500 charge categorized as diagnostic with no repair labor documented, and most recently a “wiring harness manipulation / re-wrap” performed over approximately 90 days. Dealer personnel described the fix as “manipulation fixed it” — which is not a diagnosed repair. On at least one return of the vehicle, dealer personnel stated in the presence of a witness that they were not certain the defect had been fixed. The “service rear axle” warning returned within three days of the most recent repair. POST-RECALL: The engine was replaced under Recall 25V-274 and the loss-of-power failures continued afterward. This is directly relevant to RQ26-001, examining post-recall-remedy failures.
- Engine
Vehicle started making a horrendous noise, knock and squeeling noise while on the highway. Approximately 2 minutes later the check engine light came on and we completely lost power. Went from 70 to zero dead on the side of the NY Thruway rapidly. Vehicle was towed to the dealer where it was…
Vehicle started making a horrendous noise, knock and squeeling noise while on the highway. Approximately 2 minutes later the check engine light came on and we completely lost power. Went from 70 to zero dead on the side of the NY Thruway rapidly. Vehicle was towed to the dealer where it was confirmed that an engine replacement was necessary. Engine previously passed PICO test and update to the oil cap was completed. Oil changes every 5k miles.
- Engine
Engine stopped running while driving without any prior notifications, lights, or warnings. Car was stationary in the roadway while my wife tried repeatedly to restart the engine. After several tries the engine started and ran long enough to pull car off roadway. Car was inspected last year and…
Engine stopped running while driving without any prior notifications, lights, or warnings. Car was stationary in the roadway while my wife tried repeatedly to restart the engine. After several tries the engine started and ran long enough to pull car off roadway. Car was inspected last year and procedures per recall notice where performed and was then deemed safe and reliable. Recall corrections did not fix the problem.
- Engine
My vehicle was inspected as part of the 6.2 engine recall and passed. 3 months later the engine stopped. Had to get towed and get a new engine
- Engine · Power train
2023 Cadillac Escalade Sport Platinum with 6.2L L87 V8 suffered catastrophic engine failure on 6/20/2026 at approximately 38,658 miles. Vehicle had GM recall N252494000 performed at Coulter Cadillac in Phoenix, AZ on 12/3/2025. Engine reportedly passed GM recall inspection and received oil-related…
2023 Cadillac Escalade Sport Platinum with 6.2L L87 V8 suffered catastrophic engine failure on 6/20/2026 at approximately 38,658 miles. Vehicle had GM recall N252494000 performed at Coulter Cadillac in Phoenix, AZ on 12/3/2025. Engine reportedly passed GM recall inspection and received oil-related remedy rather than engine replacement. Approximately six months later, while driving on I-17 near Black Canyon City, AZ at highway speed on a 75 mph interstate, the engine suddenly shut down with no warning signs or alerts. Vehicle shifted to neutral and lost all propulsion. There were no prior check-engine lights, oil-pressure warnings, reduced-power warnings, abnormal noises, or other alerts before failure. I was traveling with my family of four plus our dog in approximately 105°F heat at the start of a road trip. I was able to maneuver to the shoulder, but the sudden loss of propulsion at highway speed created a serious safety risk. We were stranded roadside for nearly one hour in a remote area. Earnhardt Cadillac in Scottsdale, AZ diagnosed crank bearing failure. GM/Cadillac has indicated the proposed repair is installation of a refurbished/remanufactured replacement engine. I am concerned this failure occurred after the recall remedy had already been completed and appears consistent with the L87 crankshaft/connecting rod/bearing failures and post-remedy failures under NHTSA review. Cadillac case number is 103635161.
- Electrical system · Power train · Wheels
The vehicle has experienced the same safety issue on two separate occasions. While driving, the vehicle suddenly lost power and displayed a “Conditions Not Correct for Shift” warning message. During the incident, the vehicle became stuck in Drive and could not be shifted normally. The brakes also…
The vehicle has experienced the same safety issue on two separate occasions. While driving, the vehicle suddenly lost power and displayed a “Conditions Not Correct for Shift” warning message. During the incident, the vehicle became stuck in Drive and could not be shifted normally. The brakes also did not respond as expected, creating a significant safety hazard and making it difficult to maintain control of the vehicle. The failure occurred without warning and has happened more than once, raising concerns about the safety and reliability of the vehicle’s electrical, powertrain, and braking systems.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of motive power due to engine failure post recall remedy
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an…
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. Additionally, ODI has received 191 reports of L87 engine failures in engines produced after the production period cited in Recall 25V-274. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI is opening this Engineering Analysisto continue investigating complaints of post-remedy engine failure. ODI is expanding the scope of this Investigation to include engines produced after the production period cited in the recall. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure post recall remedy
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an…
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI will close this RQ and continue to investigate complaints of post-remedy engine failure for Recall 25V-274 as part of an Engineering Analysis (EA26005). To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure
The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado…
The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2021-2024MY Chevrolet Suburban and Tahoe, GMC Yukon/Yukon XL, and Cadillac Escalade/Escalade ESV vehicles. The subject engine failures were investigated as part of a Preliminary Evaluation (PE25001). GM determined that these engine failures were due to multiple supplier manufacturing and quality issues. GM issued recall 25V-274 to address the supplier manufacturing and quality issues produced between March 1, 2021, and May 31, 2024. Based on the issuance of recall 25V-274, NHTSA has closed PE25001. ODI continues to receive a significant number of reports of engine failure in vehicles outside the scope of 25V-274. This presents a potential safety risk that warrants further investigation. ODI is opening this Engineering Analysis (EA) to further evaluate the scope and severity of the potential problem and to fully assess the potential safety-related issues of vehicles built outside the recall scope. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure
On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures…
On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures resulting in knocking and growling noises from the engine’s bottom end and in some cases more severe consequences such as broken connecting rods leading to engine damage, or engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. On April 24, 2025, GM issued recall 25V-274 to address the concern with L87 engines produced between March 1, 2021, and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issues. GM’s recall remedy will be either an oil change to an oil with a different viscosity or engine replacement depending on the results of the remedy inspection procedure. To date, ODI has received 1,157 allegations of engine bearing failure. GM submitted 55,464 reports in total, with 29,752 unique VINs. ODI continues to receive allegations of L87 engine failures which fall outside of the scope of recall 25V-274. Based on GM’s recall, ODI will close this PE. NHTSA will continue to investigate complaints of engine failure outside the scope of recall 25V-274 as part ofEngineering Analysis (EA25007). To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11012009This bulletin helps aid the tech in possible transmission noise that may be normal or abnormal depending on the concern noted.
- 11012001This Preliminary information communicates to dealership technicians that if they encounter a vehicle with this issue, they can contact TCSC to have the software for the MDI backdated to communicate properly.
- 11011996This service bulletin provides diagnostic/repair information to correct a customer concern of Cellphone not Charging or USB Receptacle Inoperative.
- 11011990This service bulletin provides a procedure to clean the back side of the rims and rotors and to correct the customer concern of wheel clicking.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011983This engineering information (EI) closure ends the need for gathering additional information from technicians in regard to diesel fuel on the ground.
- 11011946This informational bulletin provides information on Outside Rear View Mirror Defog or Defrost Times Different for Passenger and Driver Mirrors.
- 11011911This bulletin provides diagnostic information when checking the exhaust system for leaks.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011890This Preliminary information communicates A diagnostic tip from root causing DTC: C1197 caused by a pinched air inlet hose to the suspension compressor air leveling system.
- 11011885This Preliminary information communicates diagnostic tips on how to resolve a issues with vehicles that will not power up after a can bus 2 issue, lightning strike, or a failed overthe air update.
- 11011877This technical bulletin provides repair information to correct a customer concern of Air Bag Warning MIL with DTC B14DC.
- 11011872This Preliminary information communicates a diagnostic tip on how to resolve a issue if the serial data authentication configuration did not complete correctly.
- 11011867This Preliminary information communicates a issue where the park assist module can set current communication dtc's due to a timing issue and it may have nothing related to the customers complaint. A software update will beavailable to repair these false DTC's
- 11011857This Preliminary information communicatesDiagnostic Tips When Having Difficulties Programming Or Adding Key Fobs / Transmitters.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011773This Preliminary information communicates the proper component naming and labor operation codes for the air leveling system RPO F47and theElectronic Suspension Control SystemRPO Z95
- 11011771This Preliminary information communicates an issue with how to properly inspect and ensure the air lines for the air suspension system are fully seated.
- 11011712This informational bulletin provides information for dealers/technicians on Enabling V-Mode.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011694This Preliminary information communicates Thus the active safety systems maybe inoperable and to perform a module reset to correct.
- 11011693This Preliminary information communicates how to recover the Image Processing Module.
- 11011684This Preliminary information communicates an issue with high resistance in the glass breakage loop that could cause a dead battery or unwanted theft alarm. Dealers are to inspect the glass breakage loop.
- 11011476This Preliminary information communicates diagnostic tips on how to resolve a issues with vehicles that will not power up after a can bus 2 issue, lightning strike, or a failed overthe air update.
- 11011475This Preliminary information communicates a diagnostic tip on how to resolve a issue if the serial data authentication configuration did not complete correctly.
- 11011474This Preliminary information communicates to GM dealers of a concern with having USB connections swapped.
- 11011465This Preliminary information communicates to dealership technicians that if they encounter a vehicle with this issue, they can contact TCSC to have the software for the MDI backdated to communicate properly.
- 11011459This Preliminary information communicates a possible retainer ring dis-lodged fora DTC P2714, may not have reverse as well.
- 11011449This Preliminary information communicates an issue with a low battery concerns and dealership are to reprogram the BCM to correct the issue.
- 11011431This Preliminary information communicates adiagnostic tip when experiencing an error when trying to perfom a trim height learn or review pressure data in GDS
- 11011406This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
- 11011386This Preliminary information communicates an issue where the odometer mileage is incorrect after performing a module setup procedure and a FSE will be dispatched to the vehicle to correct the odometer error.
- 11011382This Preliminary information communicates an issue with premature brake pad life and engineering is working on release new pad lining material.
- 11011367This informational bulletin provides a guide on how to diagnose and test for vibrations utilizing the PicoScope.
- 11011337This Preliminary information communicates an issue where the odometer mileage is incorrect after performing a module setup procedure and a FSE will be dispatched to the vehicle to correct the odometer error.
- 11011335This Preliminary information communicates information that Engineering is aware of a concern where the collision / detection alert changes from audible beep to haptic feedback on its own and are working on a repair.
- 11011231This Preliminary information communicates an issues with a service keyless entry message caused by aftermarket door handle covers and they should be removed.
- 11011224This Preliminary information communicates an issue where the odometer mileage is incorrect after performing a module setup procedure and a FSE will be dispatched to the vehicle to correct the odometer error.
- 11011212This Preliminary information communicates to dealership technicians that if they encounter a vehicle with this communication issue, they can contact TCSC to have the software for the MDI backdated to communicate properly.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
Every Cadillac Escalade model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.