2024 Cadillac Escalade
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Vehicles › Cadillac › Escalade › 2024
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
These records cover every 2024 Cadillac Escalade. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
2 recalls name the 2024 Cadillac Escalade. Newest first.
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Engine failure increases the risk of a crash.
Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with…
Without a warning light, the vehicle may be driven with low brake fluid, which can reduce braking performance and increase the risk of a crash.
The Electronic Brake Control Module (eBCM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed October 25, 2024. Owners can contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N242447990.
I was driving the vehicle into a XXX parking lot in [XXX] on Thursday XXX at around 7:00pm, and as I slowed to park, the vehicle completely died and the dash screens went dark. The vehicle would not restart. I was able to rule out quick fixes such as a battery or fuse issue and then had the vehicle towed to the closest Chevrolet/GMC dealership. The vehicle has been at the dealership since the XXX. On Monday, XXX the dealership informed me that the engine had seized and that this is the same known defect as recall NHTSA Campaign 25V274000. The dealership said the engine must be replaced for the vehicle to be operational. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On Nov 16-17, 2025 we had GM recall work done - it was an manufacturers defect in connecting rod & crankshaft that can cause bearing failure or sudden loss of propulsion. The escalade ran fine since then, other than the HUD not working on the windshield. We had the oil changed on Sept 17, 2026, and they ordered the part for the HUD. On October 10, 2026, with this 2024 escalade, we were heading to SC towing an enclosed trailer with a motorcycle inside. 35 minutes into our drive on an interstate, the escalade started making a loud grinding noise, like the engine was revving up, then the engine cut out. We were able to coast to the shoulder and park it. It would not start back up. We called Onstar and ordered a tow, that took 4+ hours to arrive. The tow dropped it off at the dealership. The service rep said it's probably the engine (and he has 2 other escalades here with the same problem), but they cannot look at it until Monday. We tried to get a loaner through the dealership so we could continue our trip, and they were not able to accommodate us.
The contact owns a 2024 Cadillac Escalade. The contact stated that while driving 45 MPH, the vehicle vibrated and the engine shut off. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, but the failure was not duplicated. The failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with starter failure. The contact was informed that the starter needed to be replaced. The vehicle was repaired but the failure reoccurred. The contact stated that the failure was a persistent failure. The vehicle was taken to the dealer; however, the failure was not duplicated. The failure mileage was approximately 20,000.
I was traveling in the middle lane at the normal rate of speed approximately 70 mph. All of a sudden I see a message to press start engine button again. I pressed the button and nothing happened. We started loosing speed and I notice that the car had downshifted into neutral. We were unable to navigate safely to the side of the road before coming to a complete stop in the middle of a busy highway with cars travelling at a high rate of speed. I had two small children in the back seat. When the police arrived, they tried unsuccessfully to determine how to move the car into neutral to push it to the side of the road. There was no safe way to exit the vehicle OR move it. We contacted OnStar and they dispatched roadside assistance and ran diagnostic. No known issues were noted. I contacted corporate and they said there are NO KNOWN ISSUES with this make or model despite there being numerous reports of other drivers experiencing the exact same thing. This could have been a tragedy. This car is well maintained, low miles, and was purchased new. The vehicle is now at the dealership with undetermined issues. The police noted that this is a known issue that they have seen with these vehicles. The dealership and the manufacturer have been unhelpful in resolving this issue and addressing safety concerns.
Engine has a subtle but noticeable squeaking and chirp sound from the engine when cold and it is noticeable when decelerating, you can hear it then as well. The engine also runs fairly rough for a Cadillac and when decelerating to a stop, the engine RPM will drop significantly run rough and then it will recover. It's been Cadillac and Cadillac says this is working as designed.
The contact owns a 2024 Cadillac Escalade. The vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, while driving 45 MPH, the vehicle lost motive power, the rear wheels locked up, and the vehicle came to a complete stop. No warning lights illuminated. The contact attempted to restart the vehicle, and the message "Transport Mode On" displayed. The vehicle was towed to a dealer but was not diagnosed. The contact was informed by the service manager of a potential catastrophic engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 34,953.
On 8/25/2026, my 2024 Cadillac Escalade with the 6.2L V8 suffered a sudden loss of propulsion at approximately 49,754 miles. While my husband was driving and preparing to enter the highway, the vehicle went into Neutral and lost propulsion. He heard a loud banging noise, the low-oil warning illuminated, and the check-engine light began flashing. I later looked in the Cadillac app and saw code P0016. The engine then completely seized. The vehicle was towed to Sewell Cadillac. The dealer documented that the engine would not crank or turn manually, found metal/debris in the oil and internal bearing/rod damage, and replaced the complete engine. We picked up the Escalade on 8/29/2026 at approximately 49,779 miles. After only 127 miles, at approximately 49,906 miles, I experienced another loss of propulsion while driving. The vehicle unexpectedly went into Neutral and shut off. I was able to restart it and safely move it, but it shut off again. There were no warning lights after restarting. The vehicle was towed back to the dealership. On the second repair order, the dealer documented the complaint as “vehicle turned off and went to neutral.” They found code U3000, documented “ECM software out of date” and “ECM software malfunction,” and reprogrammed the ECM using GM’s SPS system. The repair order identifies this as a “REPEAT REPAIR” related to the prior engine replacement. As far as I know, my VIN was not included in the applicable 6.2L engine recall, and I was not informed by the dealership about the known 6.2L engine issue. I am reporting this because the vehicle has experienced two sudden loss-of-propulsion events in less than 50,000 miles, including one only 127 miles after complete engine replacement. I am concerned this vehicle is unsafe to drive.
My 2024 Cadillac Escalade had the 6.2 v8 engine recall done in 6/25. I’ve put less than 8k miles on it since and just rolled 32400 miles total. While driving with my family in the car on 8/30 on the highway, it lost all power and just shut off while driving highway speeds. I was able to safely stop but very dangerous. Vehicle would not restart and had to be towed to dealer.
The engine in our escalade is starting to fail. Our cadillac dealer did their voluntary recall on our escalade at around 15,000 miles. This included a "Pico" listening forgot knock, and once it passed that test they drained the previously factory recommended 0w-20, and re filled with the now recommended 0w-40 with a filter change, and oil fill cap replacement that has 0w-40 printed in it. At around 20,000 miles, on August 16th my father in law and I performed the next oil change. My father in law has been a master technician owning his own automotive shop for almost 40 years. I used to work as a machinist, machining, building and dynoing engines. I cut open the oil filter after the oil change to inspect it, and there were flakes of bearing material throughout the filter media. I packaged all the parts of the oil filter up in a ziploc bag, and took it to my cadillac dealer the next day august 17th. I talked to, and showed a few people there the bearing material in the filter, ending in the service manager. The service manager agreed that there is something wrong with the engine, and that there shouldnt be metal in the oil filter. But he stated that the voluntary recall that they have for the engine only comes into effect if it fails the Pico test, or the engine fails, not if the engine is beginning to fail. He said he would talk to his boss, and an engineer attached to the recall, to see if there was anything else they could do. He said he would call me later in the day. He called me later and said that both people he talked to said there was nothing that cadillac could do until it has outward symptoms of a failing engine (knock) or it totally fails. Now we have a new vehicle that my wife is afraid to take anywhere because its failing cadillac knows about it, and won't do anything about it.
November 19, 2025 I brought my Cadillac Escalade to the dealership under their voluntary recall on the engine. My vehicle passed the pico compression test. The dealership then changed my current oil to a heavier oil and changed the oil cap to match the oil they put in. July 2nd 2026 my husband was driving about 55 mph and I was a passenger the we heard loud knocking and the engine quit. We had vehicles behind us my husband was shocked I instantly hit my emergency 4 way light button so we didn’t get rear ended. We coasted to the shoulder of the road thankful that we didn’t get hit by the vehicles behind us.
On June 14, 2026, while driving approximately 70 mph on a Michigan freeway, the 6.2L V8 engine began shaking violently. The vehicle lost oil pressure, warning messages appeared on the dashboard, and the vehicle completely lost propulsion and shut down while still in motion. My spouse and child were inside the vehicle. The sudden loss of power at highway speed created a serious risk of a collision, although I was able to bring the vehicle to safety. No collision, bodily injury, fire, or property damage occurred during this incident. An OnStar/Cadillac notification reported a critical engine and transmission system problem and diagnostic trouble code P0016. The vehicle was towed directly to an authorized Cadillac dealership. The dealership opened the repair order on June 15, 2026, at approximately 46,640 miles. The dealership determined that the vehicle required a replacement engine. The replacement engine later arrived, but additional required parts, including a seal kit and gasket, were still outstanding. General Motors advised in writing that there was no estimated arrival date for those parts and no confirmed repair-completion date. The vehicle and failed engine components have been in the possession of the authorized Cadillac dealership and should be available for inspection. General Motors confirmed that the engine failure and repairs are covered under warranty. I am reporting this incident because the engine failure caused a complete and unexpected loss of propulsion at highway speed, placing the vehicle occupants and surrounding motorists at risk.
After accelerating from a stop sign to about 60mph on a 2 lane road, the engine shut off and the vehicle changed to neutral. I had to glide the truck down the road and off to the side. Vehicle would not start and had to be towed to a Cadillac dealership on a flatbed.
Driving on the freeway at 70mph, vehicle lost power and slowed down with no warning. Gas pedal unresponsive. Received message on screen to start vehicle. was able to swerve to shoulder lane out of oncoming traffic's way just in time for it to come to a full stop and never start again. When attempted to start vehicle again, it was completely unresponsive. Had to call for police escort since car was in near path of oncoming traffic. Tow truck had to haul to dealership location near home (100+ miles away). Currently still receiving alerts from onstar that all vehicle functions are clear and OK with no issues "green checkmark" on all components. No recalls or service issues in the vehicle for 22k miles until failure.
I want to report several recurring issues with my 2024 Escalade transmission:Rough/Hard Shifting: Drivers experience jerky, clunking, or harsh shifting, especially when accelerating or decelerating.Transmission Slipping: The vehicle slipped between gears, impacting performance.Delayed Engagement: A delay or clunking sound when shifting from Park to Drive or Reverse.
On Sunday April 19th at approximately 12:00pm. I was driving on NJ’s garden state parkway when the car had catastrophic engine failure at highway speeds. I lost full power, including power steering, and brakes. This SUV could have killed my family and I if I was unable to use brute force to control it into the right lane. While I understand that any vehicle can experience warranty-related issues, a catastrophic engine failure at highway speeds is not a typical or acceptable occurrence. The severity of this incident has significantly impacted my confidence in both the vehicle and the brand. I am particularly concerned about the safety implications associated with the L87 6.2L V8 engine, which has been widely reported as affecting a substantial number of vehicles. Given what occurred, I no longer feel safe operating this Escalade. My wife is unwilling to drive it, and I am not comfortable having my child in the vehicle under any circumstances.
Vehicle experienced catastrophic failure while going approximately 45 miles per hour in the middle lane of one of the busiest streets in the city…my [XXX] son was in the vehicle when this occurred….I am a disabled veteran who purchased this vehicle for transportation for son and his team mates to sporting events and tournaments…the vehicle has been at the dealership for 60 days…there was one attempt around the 30th day to replace the engine…that engine was found to be faulty as well…another 30 days have passed and the vehicle has not been fixed…the dealership does not have a loaner vehicle for me…I am concerned about the safety of this vehicle and honestly am not comfortable with my wife and son experiencing additional traumatic incidents INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I’m using this car in Poland (Europe) my engine starts to make knocking noise due to Bearings rods and lifters failure . N252494001 L87 Engine Loss of Propulsion I called to European Cadillac authorized service and they refused to replace the engine because USA based manufacturer don’t wan’t to repair a car even is still on warranty
After having the initial engine failure recall completed by the dealership by switching to a different viscosity oil… While traveling at 45 mph the motor made a knocking or ticking sound with a squeal and then “hiccuped “ and immediately lost all power. I was only able to steer the vehicle onto a busy sidestreet. The vehicle had recently been serviced by Cadillac. Once stopped, the vehicle cannot be shifted from park due to “shifting conditions not met” so I was blocking the entire intersection. Police had to respond for traffic control. Due to the electronic shifter the only way to shift the vehicle into neutral is with tools and getting underneath the vehicle to remove a bolt. There is no reasonable or prudent way to do this in the middle of an intersection.
Traveling on interstate preparing to exit on ramp. Press start button displayed, car immediately sounded like it geared down hard and then lost power, unable to control well, all I could do to come to a safe stop, while praying that the car behind me didn’t hit me. The car basically locked up while preparing to exit the interstate. So scary, terrifying and dangerous.
Component/System Involved: Engine / Powertrain and Vehicle Electronic Control Systems, including Serial Data Gateway Module Description of Failure: While driving at highway speed (approximately 60 mph), the vehicle experienced a sudden and complete loss of propulsion without warning. Engine power was lost while traveling on an interstate, forcing me to pull onto the shoulder without propulsion. The loss-of-power event occurred more than once during the same trip. The vehicle was towed to an authorized Cadillac dealership for inspection. Dealer diagnosis confirmed internal mechanical engine failure, including metal debris present in the engine oil, requiring full engine replacement. During diagnostic procedures, the dealership also identified electrical communication faults involving the serial data gateway module, including voltage fluctuation and wiring chafing within the vehicle harness. These faults caused loss-of-communication conditions between control modules and required repair. Safety Risk: The loss of propulsion occurred at highway speed with passengers present in the vehicle, creating a serious safety hazard. Sudden power loss on an interstate increased the risk of collision due to the inability to maintain speed or maneuver safely in traffic. Confirmation / Inspection: The failure was confirmed by an authorized Cadillac dealership. The engine was removed and replaced due to internal damage. Electrical communication faults related to the serial data gateway module were also confirmed and repaired. Warning Indicators: No warning lamps or alerts were displayed prior to the loss of propulsion. Communication faults were identified during post-failure diagnostics. Current Status: The vehicle has undergone engine replacement and electronic repairs and is currently under post-repair monitoring due to the severity and safety implications of the failure. Availability for Inspection: The vehicle and repair documentation should be available through dealership
While driving vehicle reported multiple system failures and started shaking. Was safety parked and towed to dealership. Dealership found metal shavings in engine oil. No resolution as of yet.
The check engine light has been coming on intermittently and the engine has felt rough operating. On December 23, 2025, despite the absence of an illuminated "Check Engine Light", I was driving the vehicle when it suddenly lost power/acceleration in the middle of a busy street, which caused me to nearly get into an accident. I brought the vehicle into the Dealership on 12/29/25, and is still there as of 1/7/26. The Dealership has hooked my car up to the scanner, which found code P0300, and they indicated that it's showing a history of misfires across all cylinders. The Dealership has said that they cannot fix the car because they cannot get the Engine Light to illuminate and because as of 1/7/26, my VIN is not included in part of the widespread Engine recall. My vehicle poses an extreme safety risk to drive, and I do not feel comfortable driving it, knowing that the Engine is misfiring and could lose acceleration or power at any moment and without warning.
Vehicle tires were swaying
Vehicle: 2024 Cadillac EscaladenV VIN: [XXX] Mileage: ~31,000 miles On December 29, 2025 at approximately 7:30 a.m. Eastern Time, while driving at Approximately 30 mph under normal operating conditions, the front panoramic sunroof glass of my 2024 Cadillac Escalade V catastrophically shattered without warning. Ambient temperature was approximately 21°F. Weather conditions included freezing rain and high winds. The vehicle interior was heated. The interior sunshade was closed at the time of failure. The vehicle was equipped with a roof rack and a mounted cargo box positioned directly above the sunroof plane, providing physical shielding of the glass from above. There was no collision, no road debris strike, and no external object interaction. The glass failure was sudden and explosive. After safely pulling over and retracting the interior sunshade to assess the damage, glass fragments fell into the passenger compartment and struck both front occupants. Two children seated in the second row were not injured. Visual inspection shows no identifiable impact point, crater, or localized strike origin. Fracture patterns appear to originate near the perimeter of the glass panel, suggesting possible stress related or installation related failure rather than impact damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine failure. Started making a knocking noise on road with my whole family in the car, no lights or warnings on dash and had to pull over and get it towed to nearest dealer. Took a week to get a diagnostic done. Dealer found metal shavings in oil filter believe to be from a connecting rod bearing. Recall 252494000 was done 2,000 miles prior to engine failure. Now dealer must replace engine assembly, engine oil cooler and radiator all due to contamination
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. Additionally, ODI has received 191 reports of L87 engine failures in engines produced after the production period cited in Recall 25V-274. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI is opening this Engineering Analysisto continue investigating complaints of post-remedy engine failure. ODI is expanding the scope of this Investigation to include engines produced after the production period cited in the recall. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI will close this RQ and continue to investigate complaints of post-remedy engine failure for Recall 25V-274 as part of an Engineering Analysis (EA26005). To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2021-2024MY Chevrolet Suburban and Tahoe, GMC Yukon/Yukon XL, and Cadillac Escalade/Escalade ESV vehicles. The subject engine failures were investigated as part of a Preliminary Evaluation (PE25001). GM determined that these engine failures were due to multiple supplier manufacturing and quality issues. GM issued recall 25V-274 to address the supplier manufacturing and quality issues produced between March 1, 2021, and May 31, 2024. Based on the issuance of recall 25V-274, NHTSA has closed PE25001. ODI continues to receive a significant number of reports of engine failure in vehicles outside the scope of 25V-274. This presents a potential safety risk that warrants further investigation. ODI is opening this Engineering Analysis (EA) to further evaluate the scope and severity of the potential problem and to fully assess the potential safety-related issues of vehicles built outside the recall scope. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures resulting in knocking and growling noises from the engine’s bottom end and in some cases more severe consequences such as broken connecting rods leading to engine damage, or engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. On April 24, 2025, GM issued recall 25V-274 to address the concern with L87 engines produced between March 1, 2021, and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issues. GM’s recall remedy will be either an oil change to an oil with a different viscosity or engine replacement depending on the results of the remedy inspection procedure. To date, ODI has received 1,157 allegations of engine bearing failure. GM submitted 55,464 reports in total, with 29,752 unique VINs. ODI continues to receive allegations of L87 engine failures which fall outside of the scope of recall 25V-274. Based on GM’s recall, ODI will close this PE. NHTSA will continue to investigate complaints of engine failure outside the scope of recall 25V-274 as part ofEngineering Analysis (EA25007). To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.