2003 Dodge RAM 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2003 Dodge RAM 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
9 recalls name the 2003 Dodge RAM 2500. Newest first.
Chrysler (FCA US LLC) is recalling certain model year 2003 Dodge Ram 1500, 2500, and 3500 trucks manufactured August 29, 2002, to July 25, 2003 to address a safety defect in the passenger side frontal air bag inflator which may produce excessive internal pressure causing the inflator to rupture upon deployment of the air bag. This recall addresses both the…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicle until the recall repair is complete. Owners are advised not to drive their vehicles until the remedy is completed. Chrysler will notify owners, and dealers will replace the passenger frontal air bag, free of charge. The recall began on March 16, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R26. Note: This recall partially supersedes recall 14V770.
Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.
Risk and remedy
Risk
A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy
Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.
Chrysler IS recalling certain model year 2008-2011 dodge RAM 2500/3500 4X4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge RAM 3500 cab chassis 4X2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge RAM 1500 mega cab 4X4, manufactured from february 14, 2008, through august 15…
Risk and remedy
Risk
This condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash.
Remedy
Dealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403.
Fabtech IS recalling certain aftermarket replacement pitman arms, p/nos. Fts93001 and ft44039, installed for use on certain 2003 through 2008 dodge 2500 4WD, 3500 4WD, and 1500 4WD mega cab vehicles. the pitman arm can fracture and break away from the steering box causing total loss of steering control.
Risk and remedy
Risk
Steering loss could result in a vehicle crash possibly resulting in property damage, injury or death.
Remedy
Fabtech will notify owners and authorized installers will inspect for defective pitman arm and replace if necessary free of charge. the safety recall began on may 24, 2010. owners may contact fabtech at 1-877-432-2832.
Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, "glazing…
Risk and remedy
Risk
In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass.
Remedy
Safelite will notify its retail customers and replace the glass free of charge. Retail customers can contact safelite toll free at 1-888-843-2906. Safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. Wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. The recall began on january 15, 2008.
Certain lki enterprises, inc., brand name superlift suspension, pitman arms sold as replacement equipment for 2003-2007 dodge RAM 2500 and 3500 4X4 light trucks. due to inadequate heat treatment during production, the affected pitman arms may develop cracks in the upper splined attachment attachment to the steering output shaft. movement between the…
Risk and remedy
Risk
Pitman arm wear or failure may lead to loss of vehicle control, possibly resulting in a vehicle crash.
Remedy
Lki will notify owners and replace the pitman arm, if necessary. the recall began on march 12, 2007. owners may contact lki at 1-800-551-4955.
On certain pickup trucks equipped with diesel engines and automatic transmissions, in an attempt to exit the vehicle quickly without shutting off the engine and removing the key, the driver may inadvertently leave the automatic transmission shift control in indicated reverse.
Risk and remedy
Risk
This error IS an unintended action that may result in a lack of transmission park pawl engagement and possibly delayed rearward movement of the vehicle.
Remedy
Dealers will perform a software modification to equip these vehicles with an out-of-park alarm. owners may contact daimlerchrysler at 1-800-853-1403.
Certain heavy duty pickup trucks, the aluminum wheels may have excessive porosity in the center hub area which can cause a wheel to crack.
Risk and remedy
Risk
This could cause a loss of vehicle control and result in a crash without warning.
Remedy
Dealers will inspect the wheels and replace them if necessary. owner notification IS expected to begin june 17, 2003.. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-992-1997.
Certain pickup trucks, equipped with cummins diesel engines and manual transmissions, may experience an elevated idle speed after extended cruise control use.
Risk and remedy
Risk
This can result in unintended acceleration and a reduction in braking effectiveness, increasing the risk of a crash.
Remedy
Dealers will reprogram the software in the cummins engine controller. owner notification began on march 10, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403.
Owner complaints
661 complaints30 involved a crash2 involved a fire29 injuries2 deaths
What owners report most
Latest complaints
- Visibility/wiper
Defrost doesnt work due to door beaking in housing, allows iceing in freezing conditions as cannot defrost windshield. Well know problem with these year model dodge trucks
- Tires › Sidewall
travelstar ecopath a/t size LT265/70R17 a large bubble developed on sidewall. about 3 inches in diameter. tire only had about 5000 miles on it. i was on a trip with my truck camper mounted on bed of truck. returned from trip and noticed the bulge. truck is single rear axle with one tire on each…
travelstar ecopath a/t size LT265/70R17 a large bubble developed on sidewall. about 3 inches in diameter. tire only had about 5000 miles on it. i was on a trip with my truck camper mounted on bed of truck. returned from trip and noticed the bulge. truck is single rear axle with one tire on each side. travel speed was 55 to 60 mph. if tire had blown out truck and camper would have flipped over. i called manufacturer of tire, was told to contact walmart where i purchased tire. contacted walmart, was told to contact manufacturer. classic runaround.
- Air bags · Steering
The contact owns a 2003 Dodge Ram 2500. The contact received notification of NHTSA Campaign Number: 09E001000 (Steering), 13V528000 (Steering) and 15V312000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the…
The contact owns a 2003 Dodge Ram 2500. The contact received notification of NHTSA Campaign Number: 09E001000 (Steering), 13V528000 (Steering) and 15V312000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system · Exterior lighting · Visibility/wiper
After driving in heavy rain. During the following day started having electrical issues the parking lights would stay on even when the switch was turned off the driver's side headlight would also come on. and the parking lights would either turn off or flash when the high beams were turned on this…
After driving in heavy rain. During the following day started having electrical issues the parking lights would stay on even when the switch was turned off the driver's side headlight would also come on. and the parking lights would either turn off or flash when the high beams were turned on this happened with front and back parking lights the only way to fully get them to stay off was to pull the relay or disconnect the battery. The problem is with the power distribution center and front control module the poor design allows them to corrode damaging the copper tracing and causing shorts in the system this is a common problem as there are several online forums dedicated to these problems with a lot of people having the same issues so I'm not sure why there hasn't been a recall for this since it is a major safety problem when it affects lights, windshield wipers and several other things that could cause accidents. my brother's truck is also having sign's of the pdc and fcm being bad. and at over $1000 to replace both for a manufacturing defect it's not right that dodge customer's should have to pay that bill. I'll be attaching a picture of another board but the damage is the same and in the same spot
- Steering · Suspension
We have a 2003 Dodge Ram 2500 Diesel crew cab pickup that occasionally after hitting a bump or on rough roads the steering mechanism or suspension develops an uncontrollable harmonic vibration with one or the other front wheels bouncing. The only way to stop the vibration is to come to a complete…
We have a 2003 Dodge Ram 2500 Diesel crew cab pickup that occasionally after hitting a bump or on rough roads the steering mechanism or suspension develops an uncontrollable harmonic vibration with one or the other front wheels bouncing. The only way to stop the vibration is to come to a complete stop. In heavy traffic it could be a serious safety issue. The condition is well known to Chrysler and is commonly called a "Death Wobble". The first incidence on our vehicle was around ten years ago, but newer pickups are reported to have the condition. By replacing just the shock absorbers then it seemed to have helped, but that fix may have been fortuitous. The Dodge service center at that time did know of or maybe did not admit to the issue. Recently we have had the return of a couple episodes of the Death Wobble. The internet has many aftermarket brackets available for the Death Wobble, so, I assume, the condition is well known. Chrysler now has replacement that I was told are stronger (and maybe of a better design), but any pickup of this model without the upgrade is potentially a very dangerous safety hazard. I assume there should have been a recall for this problem, but, from your website, there are no recalls listed for this vehicle. As a side note, the Jeep SUVs have also been reported to have a Death Wobble, but I have no information on whether the wobble with them is caused by the same defect with the steering or suspension systems.
- Unknown or other
Because the OE blend doors are defective, my defroster does not work. I have to constantly use a squeegee while driving to remove fog from the inside windshield, which is extremely unsafe. Occasionally the heater will kick in, and even though I live in Florida, it does get quite cold during the winter months.
- Tires › Tread/belt
265/70/17- busted belts in 2 tires, liner separation in another. available for inspection removed all 4 due to safety concerns
- Power train · Steering · Suspension
I was driving on I55 this morning and all of a sudden my truck started vibrating really bad, the steering wheel was veering, I had to constantly fight to keep in my lane. And when I touched my brakes it veered. Riding really rough, and has power loss. I took it to the nearest shop and they said my…
I was driving on I55 this morning and all of a sudden my truck started vibrating really bad, the steering wheel was veering, I had to constantly fight to keep in my lane. And when I touched my brakes it veered. Riding really rough, and has power loss. I took it to the nearest shop and they said my driveshaft was very loose, and that it is affecting everything that I described. The center driveshaft support bearing is also failing.
- Fuel/propulsion system · Power train · Vehicle speed control
On a 35mph street, truck suddenly bucking as if it was going to stall, and the rpm's were erratic. I put it in n pulled over and shut it off. It restarted with no issues. I drove about 9 miles, pulled into my driveway and was coasting up it, when suddenly the truck accelerated. I depressed the…
On a 35mph street, truck suddenly bucking as if it was going to stall, and the rpm's were erratic. I put it in n pulled over and shut it off. It restarted with no issues. I drove about 9 miles, pulled into my driveway and was coasting up it, when suddenly the truck accelerated. I depressed the brake, nothing. I slammed it in park and shut it off. It happened a few times while idling, or moving at a slow rate. I was stopped at a light when it suddenly accelerated into a 50mph, 4 lane main thoroughfare. I stepped on parking brake, turned it off and thanked god that I was unharmed. I started back up, put it in d, depressed the gas pedal (light turned green) and it would not accelerate. I took my foot off the gas, then it bucked a few times and accelerated on it's own. I depressed the brake pedal, but it kept revving up and accelerating. Again, I depressed the emergency brake and shut it off. it just happened again as I was coming up my suburban 35mph street. I got to approximately 20mph when it wouldn't accelerate further. I bucked and choked, rpm's jumping up and down the last 100 yards. I turned into my driveway at an idling rate and it took off like a shot. I pressed the brake and it still kept accelerating. If I hadn't turned the wheel, I would have driven through my garage. this IS not an isolated incident. I suffer from idiopathic cardiomyopathy and ckd, these incidents have caused me to be unable to breathe as my heart was beating so fast. This must be addressed immediately!
- Engine
At 70 mph the engine turns off as if a switch was flipped. This has happened multiple times, always on the interstate and always with cruise control on and active. It occurs more frequently in the hot summer months (110+ f). The warning light for the throttle control circuit sometimes illuminates.…
At 70 mph the engine turns off as if a switch was flipped. This has happened multiple times, always on the interstate and always with cruise control on and active. It occurs more frequently in the hot summer months (110+ f). The warning light for the throttle control circuit sometimes illuminates. While still moving, selecting neutral, turning the ignition off and then back on allows the engine to restart. This can occur as frequently as every 60 miles, but the average occurrence would be around 150 miles.
- Air bags
Vehicle was involved in a collision going 50 mph on a highway and another vehicle failed to stop at a stop sign at a cross road and we struck them with the front of the vehicle on their passenger door. Air bags did not deploy causing 2 of the passengers in the vehicle to hit their head/face on the dash and windshield.*dt*jb
- Air bags · Steering
3D7ku26633g8[xxx] redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *Cc
- Steering · Steering › Linkages › Tie rod assembly
TL* the contact owns a 2003 dodge RAM 2500. The contact stated that while his daughter was driving at 3 mph, the tie rod detached from the vehicle and the steering wheel was loose. As a result, the vehicle crashed into the curb. The air bags did not deploy. There were no reported injuries and no…
TL* the contact owns a 2003 dodge RAM 2500. The contact stated that while his daughter was driving at 3 mph, the tie rod detached from the vehicle and the steering wheel was loose. As a result, the vehicle crashed into the curb. The air bags did not deploy. There were no reported injuries and no police report was filed. The vehicle was towed to planet chrysler dodge jeep RAM fiat of flagstaff (5190 n test dr, flagstaff, az 86004 (928) 433-6787) where it was diagnosed that the tie rod kit needed to be replaced. The vehicle was not repaired. The contact mentioned that a tie rod kit was installed prior to the failure. The manufacturer was contacted and stated the alignment and installation would be at the owners expense. The failure mileage was 199,600.
- Power train
TL* the contact owns a 2003 dodge RAM 2500. The contact received notification of nhtsa campaign number: 05v462000 (power train). the contact called mark dodge at 337-474-2640 (located at 3777 gerstner memorial blvd, lake charles, la) and was informed that the parts were not available. The…
TL* the contact owns a 2003 dodge RAM 2500. The contact received notification of nhtsa campaign number: 05v462000 (power train). the contact called mark dodge at 337-474-2640 (located at 3777 gerstner memorial blvd, lake charles, la) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags · Unknown or other
I was involved in an accident on may 3RD 2019 where I struck a vehicle that had just entered the two lane highway from the shoulder of the road and crossed in front of me. I hit her at 45 mph resulting in heavy from end damage which I'm still waiting on the insurance company to decide if it will be…
I was involved in an accident on may 3RD 2019 where I struck a vehicle that had just entered the two lane highway from the shoulder of the road and crossed in front of me. I hit her at 45 mph resulting in heavy from end damage which I'm still waiting on the insurance company to decide if it will be repaired or totaled out. I'm fearing it's totaled. Anyway I'm contacting you because my airbags didn't deploy. I'm in no manner an automotive engineer so I can't explain why thy didn't deploy I'm just wanting you to know they didn't. The vehicle I hit was diagonal to me,
- Suspension › Front › Control arm › Lower ball joint
I was traveling at about 20 mph, slowing down to make a turn when I heard a loud cracking sound. I pulled over but could not determine the source of the sound. I decided to return to the house to investigate further. on my way home, I stopped at a coffee shop and when tried to back up into a…
I was traveling at about 20 mph, slowing down to make a turn when I heard a loud cracking sound. I pulled over but could not determine the source of the sound. I decided to return to the house to investigate further. on my way home, I stopped at a coffee shop and when tried to back up into a parking space, the passenger front wheel broke off. it completely fell off!! I am very happy we were moving at about 1-2 mph instead of the 40mph on the road. truck was towed to the dealer where I was told that the bottom ball joint had broken off. this IS a very serious issue. peoples lives are at stake here. I am the only owner of this vehicle and have all the repair/ maintenance records. the repair for this IS over $3000.00. why hasn't the manufacturer recognized this as a problem? *Dt *dt consumer picked up the truck after getting it fixed about 7 miles driving down the highway the truck broke down again. It was towed and repaired second time around.*jb
- Steering · Suspension
TL* the contact owns a 2003 dodge RAM 2500. While driving 75 mph over a pothole, the front end of the vehicle shook violently and vibrated. The cause of the failure was not determined. Janssen dodge (3101 s. Jeffers dr, north platte, ne) and the manufacturer were notified, but no assistance was offered. The vehicle was not repaired. The failure mileage was 88,000. *Tt *tr
- Unknown or other
I have a 2003 dodge RAM 2500 that the dash board IS cracking and falling apart for know reason. My truck IS in like new condition the dash started cracking at about 60,000 the truck now has 112,000 miles on it and the dash IS in pieces. Nhtsa needs to take this mater seriously and make dodge take…
I have a 2003 dodge RAM 2500 that the dash board IS cracking and falling apart for know reason. My truck IS in like new condition the dash started cracking at about 60,000 the truck now has 112,000 miles on it and the dash IS in pieces. Nhtsa needs to take this mater seriously and make dodge take care IS this problem at no cost to the truck owner. Dodge knows there was a defect with the plastic that was used in the dash and needs to take care of it or be made to fix it. This IS a danger to me the driver and my wife and kids that ride in my truck.
- Air bags
Took vehicle to dealer they stated it needed a air bag control module which was 3 years ago part IS still on order and has not been installed
- Air bags · Latches/locks/linkages › Doors › Latch · Structure › Body
Takata ?- on 7/15/2017 my son was involved in a single vehicle accident as he drove home on the freeway. lost control of vehicle resulting in the vehicle spinning and impacting a guard rail post , ejecting him from the vehicle on to the freeway where he died. Upon examination of vehicle no airbags in the cabin deployed. *bf * *tr
- Structure › Body
The dash board on almost all of these trucks are severely crashing and if the airbags go off parts of the dash can injury or kill someone from flying parts of the dash board
- Structure › Body
TL* the contact owns a 2003 dodge RAM 2500. The contact stated that there was an abnormal noise coming from the rear of the vehicle. The contact noticed that the frame was fractured. The contact called freehold dodge RAM at 732-462-1600 and was informed that there was no recall and the part was not…
TL* the contact owns a 2003 dodge RAM 2500. The contact stated that there was an abnormal noise coming from the rear of the vehicle. The contact noticed that the frame was fractured. The contact called freehold dodge RAM at 732-462-1600 and was informed that there was no recall and the part was not replaceable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000.
- Electrical system
The trailer connector on my truck has never been used by me so I didnt know it didnt work. I now have a travel trailer but nothing works but the driver side signal. Nothing else. I checked the connector and there IS no current coming out of it except for the left signal. I see there was a recall…
The trailer connector on my truck has never been used by me so I didnt know it didnt work. I now have a travel trailer but nothing works but the driver side signal. Nothing else. I checked the connector and there IS no current coming out of it except for the left signal. I see there was a recall but cant find any info. Cant take it anywhere without lights!!! Have to go out of town with it but cant until its working. Help please.
- Unknown or other
Vehicle hesitates when stepping on fuel pedel from a dead stop does it when it wants to off and on at different times and some days not at all.
- Engine · Unknown or other
Engine ticking
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- Chrysler's execution of 13V-528 & 529
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the…
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- False park
The subject vehicles are heavy duty pickup trucks with diesel engines and automatic transmissions commonly used for commercial and work purposes.a column mounted shift lever IS used for gear selection and an electronic prndl on the instrument panel provides gear position information to the driver.the subject vehicles…
The subject vehicles are heavy duty pickup trucks with diesel engines and automatic transmissions commonly used for commercial and work purposes.a column mounted shift lever IS used for gear selection and an electronic prndl on the instrument panel provides gear position information to the driver.the subject vehicles are also equipped with a brake-transmission shift interlock that prevents the shift lever from being moved from the park position (when the engine IS on) unless the brake pedal IS depressed and an ignition-shift interlock that prevents key removal unless the transmission IS in the park position.complainants generally report that the vehicle was being operated in a forward gear and brought to a stop through brake application on alevel surface, at which time the operator moved the shift lever to engage the park position.the operator then opened the driver side door and, without verifying park engagement (e.g., prndl gear indication), securing the park brake, or turning the engine off, exited the vehicle.initially, no vehicle movement was apparent, however, a short time later, typically reported as 10 to 30 seconds, the vehicle moved rearward under engine power.the incident often ended in a vehicle crash, and sometimes involved serious injury.two fatalities are alleged.odi?s analysis of test vehicles and some incident vehicles found no evidence to indicate that a shift lever properly placed in park could unintentionally (i.e., without driver input) disengage from that position.however, odi did find that the shift lever could be inadvertently placed, and remain at rest, within an intermediate position between the park and reverse gear positions.when placed in such an intermediate position, the vehicle can experience a delayed pressurization of the reverse hydraulic circuit that IS sufficient to cause the vehicle to roll rearward under power.the delay period allows sufficient time for operators to exit the stationary vehicle without perceiving that the shifter IS not in park.the summary report discusses the technical analysis of this issue in greater detail and compares the frequency of these incidents in the subject vehicles to other peer vehicles that odi examined.as described in their october 4, 2005 letter to nhtsa, daimlerchrysler corporation (dcc) will conduct a safety recall (nhtsa recall no. 05V-462, dcc no. E17) to install an out-of-park alarm system in the subject vehicles.the alarm will provide audible and visual feedback to alert the driver, and others, if the driver attempts to exit the vehicle while the engine IS running and the shift lever IS not in the park position.the timing of dcc?s action has yet to be determined.
- False park
There have been 50 complaints to odi and daimlerchrysler alleging incidents of reverse powered rollaway in subject vehicles that were parked with the engine running and the parking brake disengaged.the incidents are alleged to have resulted in 42 crashes and 3 injuries. According to daimlerchrysler, incident vehicle…
There have been 50 complaints to odi and daimlerchrysler alleging incidents of reverse powered rollaway in subject vehicles that were parked with the engine running and the parking brake disengaged.the incidents are alleged to have resulted in 42 crashes and 3 injuries. According to daimlerchrysler, incident vehicle inspections have not identified any misadjusted or broken parts.a typical incident IS believed to involve the following set of conditions:(1) with the vehicle on a relatively level surface, an attempted shift into park inadvertently places the transmission in a position between the reverse and park gear detents; (2) the driver exits the vehicle with the key in the ignition, the engine running, and the parking brake disengaged; and (3) after some delay, the vehicle begins traveling rearward.in prior investigations of other daimlerchrysler products, reverse motion was found to result from a gradual pressurization of the reverse circuit (hydraulic reverse). Daimlerchrysler attributes the incidents to operator error in using a system that functioned as designed.according to daimlerchrysler, the alleged defect cannot occur if the driver:(1) shifts fully into park as indicated by end of shifter travel slam, the forward throw of the shift lever, and/or the illumination of the park indication in the prndl display; (2) removes the key from the ignition; (3) turns the engine off; or (4) engages the parking brake. The subject vehicles are equipped with:(1) daimlerchrysler's re-specific transmissions that have been the subject of two previous odi reverse powered rollaway investigations (ea96-006 & ea01-017); and (2) a column mounted shift mechanism with an electronic gear position indicator (prndl) that IS located in the dash display directly forward of the steering wheel.two peer populations of dodge RAM pickup trucks were analyzed for comparison with the subject vehicles:(1) my 2001-02 RAM 2500/3500 pickup trucks equipped with similar transmissions, but a different shifter with a mechanical prndl; and (2) my 2003-04 RAM 1500 pickup trucks equipped with the same shifter as the subject vehicles but different transmissions.the complaint rate in the subject vehicles IS significantly higher than in the two peer populations.this investigation has been upgraded to an engineering analysis.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 10229256KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.
- 10229181Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a Non-EGR application. Unless, the EGR Block-Off Plate is being transferred from the old engine.
- 10224768Connecting to the DRB III Emulator for Cummins Engines
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10223602Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a Non-EGR application. Unless, the EGR Block-Off Plate is being transferred from the old engine.
- 10221686KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.
- 10220411If replacing the steering linkage or drag link inner tie rod assembly at the pitman arm on a vehicle built before Febuary 14 th, 2008, verify that the pitman arm part number is 68039930AA. The part number is embossed on the pitman arm.~If the pitman arm is not a 68039930AA, it must be replaced with a 68039930AA.~ Issue 2: For 2003 to 2007 MY only. If the OE steering linkage has been replaced with 52122362AA, 52122362AB, 52122362AC, 52122362AD, 52122362AE, or 52122362AF and pitman arm 68039930AA the following service parts are available.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 1021645756045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch
- 10216348Heavy Duty Filtration MOPAR Retrofit or Add On Parts Available
- 10191460Valve Body. These may cause over drive cycling.
- 10191455Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only.
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
- 10169249Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10169247Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10169245Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10139596Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are now available as a kit. If the insulator requires replacement please order kit 68253161AA. Insulator only used on Auto-RWD transmission Note: The color of the insulator is not relevant for service.
- 10139595Part Description: Insulator in Lever Assembly - Valve Body - Trans Issue Description: The manual valve insulator, attaching rivet and an instruction sheet are now available as a kit. If the insulator requires replacement lease order 68253099AA. Note: Insulator color is not relevant for service
- 1013900968069384A$, R8069384A$, 68086182A$, R8027067A$, RL002012A$ - Gasket, Cylinder Head Cover Before replacing injectors for Diagnostic Trouble Codes P0201, P0202, P0203, P0204, P0205, and/or P0206, please make sure that the wiring loom and/or connector in the valve cover gasket is not the root cause to your concern. In addition, make sure that the wiring attaching nuts are torqued to their proper value.~
- 1012901156045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch
- 1012900882212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
- 10041904Dodge: bulletin providing alignment procedures for tie rod ball stud housing for the right and left. Model yrs for cab chassis (reg and mega pickups and 4X4) 2003-2011.
- 10033104Dodge: california emissions recall reprogram ecm-obd readiness. Recall affects RAM trucks and cab chassis. Csc letter was rec'd.
- 10015075New water pump for 3.7L engine - no longer common with 4.7L. Advanced service information #05-002.
- 10015060Long crank times in ambient temperatures below freezing.
- 10013981Added diagnostics for p0421 and p0431.
- 10000331Customer satisfaction notification to tighten the diesel engine cooling fan which may become loose and separate from the pulley.
Every Dodge RAM 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.