2011 Dodge RAM 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › RAM 2500 › 2011
These records cover every 2011 Dodge RAM 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2011 Dodge RAM 2500. Newest first.
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the…
Risk and remedy
Risk
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Risk and remedy
Risk
If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.
Risk and remedy
Risk
A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy
Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.
Chrysler IS recalling certain model year 2008-2011 dodge RAM 2500/3500 4X4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge RAM 3500 cab chassis 4X2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge RAM 1500 mega cab 4X4, manufactured from february 14, 2008, through august 15…
Risk and remedy
Risk
This condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash.
Remedy
Dealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403.
Owner complaints
298 complaints3 involved a crash7 involved a fire4 injuries
What owners report most
Latest complaints
- Electrical system · Engine
Vehicle was parked and turned off for 4 days. Spontaneously combusted from the engine bay. Local fire department extinguished. No open recalls found, indicating an un-fused component failure.
- Electrical system
Approximatly 6 years ago My TIPM failed on my 2011 dodge ram 2500. It was not under warrenty so I replaced it myself not knowing this was an ongoing problem with dodge products. My TIPM is again failing. What can be done with it? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
The steering became uncontrollable and wobbled so violently I could not keep my hands on the wheel. It will be open for inspection at any time. The safety of all other road users and pedestrians were put in grave danger. Due to the complete loss of steering control. This has happened to…
The steering became uncontrollable and wobbled so violently I could not keep my hands on the wheel. It will be open for inspection at any time. The safety of all other road users and pedestrians were put in grave danger. Due to the complete loss of steering control. This has happened to other ram owners I have talked with as well. The problem was addressed by my local mechanic. He recommended replacing the entire front end steering and suspension components I agreed he did the work, he did the work. I also replaced all four tires with new and had them balanced. Within 2 weeks this death wobble happened. There are no warning lamps for this problem.
- Engine · Power train
Warped head / blown head gasket
- Steering
Yesterday, 3/22/2024, I was driving northbound on I-15, fat left lane, approx. 80 mph/posted highway speed. Suddenly lost steering control on my 2011 Dodge Ram 2500 Cummins diesel truck. Front end/tires began vibrating, all steering control lost, truck veered to the right across 3 lanes of traffic…
Yesterday, 3/22/2024, I was driving northbound on I-15, fat left lane, approx. 80 mph/posted highway speed. Suddenly lost steering control on my 2011 Dodge Ram 2500 Cummins diesel truck. Front end/tires began vibrating, all steering control lost, truck veered to the right across 3 lanes of traffic and off into the dirt/sage brush to the right of the highway. It almost rolled over, but I was able to slow it to a stop. My dogs & I could have been killed. I turned the truck off for a few minutes, then re-started the ignition. Was mid-trip with no other transportation option, so I drove the rest of the way at much slower speeds, was able to get the truck to our home. I am still shaken from what could have happened to me and our family. I have dash cam video of this incident.
- Electrical system · Engine · Fuel/propulsion system
Some electrical components became inoperative in the quick minute. Fuel pump was running continuedly till the battery was drained. Mechanic, I had used before told me that the TIPM Module was defective and needed replaced. Truck just before the battery died was that not all Eletronic's were…
Some electrical components became inoperative in the quick minute. Fuel pump was running continuedly till the battery was drained. Mechanic, I had used before told me that the TIPM Module was defective and needed replaced. Truck just before the battery died was that not all Eletronic's were working. Interior lights, horn, cruise control, FOBs not responding to the vehicle. Mechanic stated that the TPIM did need to be replaced. Contacted dealership were purchased and they told me that there have been recalls out on this particular part. I know that from 2009 to 2017 there have been several models that were impacted by this part being defective. I do have the invoice from the mechanic that took care of replacing the TIPM module.
- Electrical system
Driving on the highway doing about 100km per hour and the truck shut off. No noise or anything it just died, no steering etc. luckily I was able to slow down and safely get to the side of the road. Put in park and it started up again fine. A few weeks later the same thing happened while drive…
Driving on the highway doing about 100km per hour and the truck shut off. No noise or anything it just died, no steering etc. luckily I was able to slow down and safely get to the side of the road. Put in park and it started up again fine. A few weeks later the same thing happened while drive 60km per hour. I took it home and appears the key is able to shake loose while in the run position; if you hit a bump etc it’s enough to cause the truck to shut off. I brought it to the dealer and told them and they knew exactly what the issue was; have to replace the ignition and get new keys- approximately a $1000 repair im told. They also said they do 4-5 of these repairs a week. I asked if it’s a recall item and they said no. I was shocked as it was very frightening when the truck shut off on the highway and not having full control of the vehicle. It was dangerous and I have not driven the truck since; have been 5 weeks waiting on the new ignition to come in. I also have a 2012 dodge 3500 diesel and it did the same thing this week. While driving it shut off. So I have 2 of these truck with the same issue; I’m told it’s a common issue with the trucks, but it’s not a recall? Seems like a huge safety concern to me. If I had been involved in an accident due to this issue I’m Sure we would be looking at a whole other issue.
- Tires
I was driving at the speed limit on the highway, normal day, and I notice a sudden vibration started to feel worst and worst, so I got out of the highway and notice one of the tires deformed on the contact part of the tire, the belt IS coming off , I drove home city roads and next day took it to…
I was driving at the speed limit on the highway, normal day, and I notice a sudden vibration started to feel worst and worst, so I got out of the highway and notice one of the tires deformed on the contact part of the tire, the belt IS coming off , I drove home city roads and next day took it to my mechanic shop , the issue IS confirmed , I talked to my the tire wholesaler to replace the tires , and they said " I can only give you a partial cost of the old tire and the new tire cost even more" no covering the warranty at all, and to be honest I will not want to drive this car with this set of tires anymore I do not feel safe , tires got less than 10000 miles, I wrote an email to falken costomer services after I talked to the wholesaler. It really bothers me now I can't drive this car until they answer this IS unsafe and can cause a major accident, this IS exactly why I purchase a new set of tires to avoid a real bad accident ..
- Power train
Transfer case exploded while driving down the road
- Service brakes · Steering
TL* the contact owns a 2011 RAM 2500. The contact stated that while driving approximately 65 mph and making a left turn, the braking system malfunctioned and the vehicle would not immediately slow down. Additionally, the power steering failed causing the steering wheel to become difficult to turn.…
TL* the contact owns a 2011 RAM 2500. The contact stated that while driving approximately 65 mph and making a left turn, the braking system malfunctioned and the vehicle would not immediately slow down. Additionally, the power steering failed causing the steering wheel to become difficult to turn. The contact indicated that the failure had occurred on four separate occasions and occurred while the rpm was below 700 rpm. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. No repairs were performed. The manufacturer was notified of the failure. A dealer was not contacted. The vin was not available. The failure mileage was 75,000.*dt failure occurred after braking and going about 20 mph after the rpm's drop to about 700.*jb
- Electrical system
While operating the vehicle on a city street, highway, and off road; on both a rough paved roads and while running over bumps in the road, the vehicle experienced sudden loss of power (engine and all powered accessories) affecting the vehicle's engine, power steering and braking. fortunately, no…
While operating the vehicle on a city street, highway, and off road; on both a rough paved roads and while running over bumps in the road, the vehicle experienced sudden loss of power (engine and all powered accessories) affecting the vehicle's engine, power steering and braking. fortunately, no accidents or other events have occurred when I was operating the vehicle during this sudden loss of power. while the vehicle was powerless, in motion, the vehicle had to be placed into neutral and the engine restarted before regaining engine and accessory power. this IS not the first occurrence and has happened numerous times since purchasing the vehicle used in 2015. I have replicated the loss of engine power while parked with the engine running: by slightly moving the vehicle's ignition key fob while attached to the wireless ignition node (win) module, this caused the vehicle's engine and accessories to shutoff. while researching a solution to the problem, I found numerous comments on vehicle forums and chatrooms, as well as in youtube videos relating to issues problems with defective wins that needed to be replaced and the vehicle be reprogrammed. in my opinion, mopar has known, or should have known about the issues with the win and the vehicle's sudden loss of power while the vehicle IS in motion. loss of power events like I and others have experience has the potential for causing a serious accident resulting in death of serious bodily injury.
- Steering
Death wobble at interstate 70mph speeds, no control until speed drops to 30. has happened 5 times.-first time feb 2019 with about 55K miles. last time was aug 2020 with less than 60K miles. have spent considerable time nd money to no avail. condition IS extremely dangerous as it happens with no warning and IS alarmingly violent. this needs to be recalled and fixed or sent to the salvage yard
- Electrical system · Engine · Fuel/propulsion system
There are two issues at hand here. One IS the fuel pump fuse/relay. It went out but cant be fixed without replacing the entire fuse box as it IS internally within fuse box. I did a bypass and replaced fuel pump, but I still have codes related to fuel system having a leak. When this issue happened…
There are two issues at hand here. One IS the fuel pump fuse/relay. It went out but cant be fixed without replacing the entire fuse box as it IS internally within fuse box. I did a bypass and replaced fuel pump, but I still have codes related to fuel system having a leak. When this issue happened, my wife was left stranded as the truck wouldn't turn on. Also, on a different note, I noticed my trailer brake light coming on saying it IS disable and flashes on and off as I am driving. Not sure if this IS related to the electrical aspect of it. The other was on engine. I have a 2011 RAM 2500 5.7 4X4. It started with having a cylinder 1 misfire. I replaced spark plugs and coils. Still had issue and after some research, I found out that the valve stem/spring in engine head break and cause the lifters and camshaft to rub and release metal shavings through out engine. While this was messed up, I would notice the truck would shake very hard as I approached a certain speed limit. I took truck to dodge dealership to verify research and it was confirmed. I was told I needed a new engine. So I replaced engine. Total bill was over 7500 for parts and labor.
- Engine
TL* the contact owns a 2011 dodge RAM 2500. The contact stated that while driving at 5 mph, the vehicle stalled without warning. The vehicle was restarted and driven to the residence. The failure recurred. The vehicle was taken to sterling chrysler jeep dodge RAM located at 5504 I-49 frontage rd…
TL* the contact owns a 2011 dodge RAM 2500. The contact stated that while driving at 5 mph, the vehicle stalled without warning. The vehicle was restarted and driven to the residence. The failure recurred. The vehicle was taken to sterling chrysler jeep dodge RAM located at 5504 I-49 frontage rd, opelousas, la 70570, (337) 942-1241, to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a complaint was filed. The failure mileage was approximately 178,000.
- Steering
The truck IS making noises every time you turn the wheel, it IS very stiff, and there IS a leak.
- Electrical system · Power train
TL* the contact owns a 2011 RAM 2500. While driving 65 mph, the vehicle turned off and restarted independently. The contact was concerned for his safety. Additionally, while the vehicle was parked on several occasions, the contact was unable to shift the vehicle out of park. When the vehicle was…
TL* the contact owns a 2011 RAM 2500. While driving 65 mph, the vehicle turned off and restarted independently. The contact was concerned for his safety. Additionally, while the vehicle was parked on several occasions, the contact was unable to shift the vehicle out of park. When the vehicle was turned off and restarted, it resumed normal operation. The vehicle was not diagnosed or repaired. The contact stated that the failures recurred once. The dealer and manufacturer were not contacted. The approximate failure mileage was 68,000. *Dt*jb
- Engine and engine cooling · Unknown or other
When the vehicle's engine IS running, if the frequency operated button ignition key (fobik) IS moved in any slight movement, the engine will immediately shut off. it appears the fix IS to replace the wireless ignition node (win) module, similar to other safety recalls issued for other…
When the vehicle's engine IS running, if the frequency operated button ignition key (fobik) IS moved in any slight movement, the engine will immediately shut off. it appears the fix IS to replace the wireless ignition node (win) module, similar to other safety recalls issued for other dodge/chrysler models. the vehicle will shut off every day now and has even shut off while driving on the interstate. We had to try to safely pull to the side of the interstate and restart the vehicle.
- Electrical system
When we got home last nite I saw smoke coming out from under the hood and I could smell something burning like electrical. I opened the hood and the alternator was pouring out smoke. I grabbed my hose and poured water on it until I could disconnect the batteries. Upon research I found the same…
When we got home last nite I saw smoke coming out from under the hood and I could smell something burning like electrical. I opened the hood and the alternator was pouring out smoke. I grabbed my hose and poured water on it until I could disconnect the batteries. Upon research I found the same problem on 2013 model years. I feel the 2013 recall may need to be extended to earlier model years. I am fortunate the truck did not catch fire.
- Engine
To whom it may concern, my wife and I own a 2011 RAM 2500 6.7 turbo diesel. It was purchased new by her parents. I bought the truck from my in-laws a year ago and it's just over 80,000 miles. unfortunately, over the last 6 months, we have run into a couple of major engine problems: -O2…
To whom it may concern, my wife and I own a 2011 RAM 2500 6.7 turbo diesel. It was purchased new by her parents. I bought the truck from my in-laws a year ago and it's just over 80,000 miles. unfortunately, over the last 6 months, we have run into a couple of major engine problems: -O2 sensor (includes overlay harness and module replacement), approx $1,500 -turbocharger - variable flaps not operating properly, approx $5,000 (according to rairdon of monroe, wa) everything I have read and every mechanic I have talked to (including the chrysler dealer) has said the only true fix IS to delete the egr/emissions and run the truck without it. It IS very strange that the most trusted fix IS an illegal option and there IS no assistance from chrysler for either of these known problems. seeing as the delete IS an illegal option, I attempted to go the legal route and get the O2 sensor fix at the dealer. Not minutes had I picked up my truck, driving out the of dealership, the check engine light came back on for the turbocharger. there IS service bulletin for the O2 sensor issue, however it was never submitted as a recall. If it IS a known issue (a manufacture error), why was there no recall issued by chrysler? it seems the overarching issue comes from the emissions equipment. Along with the O2 senor failing, the turbocharger IS now spitting out an engine code (p2262). Due to the carbon/soot build up from the egr, the vanes of the turbocharger become clogged. This IS also a known issue and not a recall. please let me know what solutions are available. Thank you!
- Steering
TL* the contact owns a 2011 RAM 2500. While driving 30 mph, the steering wheel seized. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 136,000. The vin was not available.
- Electrical system · Fuel/propulsion system
The emissions check engine light came on and was diagnosed as a overlay wiring harness that was faulty and needed to be upgraded. This vehicle only has 67000 miles on it and this item helps control the diesels emisiones. It should be covered by the factory for the 100,000 miles as stated. Upon…
The emissions check engine light came on and was diagnosed as a overlay wiring harness that was faulty and needed to be upgraded. This vehicle only has 67000 miles on it and this item helps control the diesels emisiones. It should be covered by the factory for the 100,000 miles as stated. Upon contacting fca they refused to help in any way to cover cost of repairs. This repair IS happening on multiple diesel rams . I only ask that fca be held responsibility for vehicles that produce and sell
- Power train
Several manifold bolts broke off causing exhaust to leak early. potential hazard to the vehicle occupants depending on how bad the leak IS, not to mention the environmental impact. very known and common issue but fca will only address if the vehicle IS within the powertrain warranty period. vehicle IS 7 years old but only has 37,000 miles.
- Service brakes · Unknown or other
Integrated trailer brake system failed and will not read any trailer when connected. States 'trailer disconnected'
- Unknown or other
I was traveling south on grand ave in glendale arizona when I came on to a turn my vehicle turned off on me I lost steering and brakes vehicle drifted into another lane luckily no one was next to me when it happens I had to put the vehicle in neutral and tried to start the truck 4 times before the vehicle turned back on, later that day same thing happened again on freeway I-10 and 75TH ave heading west.
- Engine
Engine shuts off while driving. I am able to get it started again by moving the ignition key around.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air…
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 11004993Replacement Totally Integrated Power Module (TIPM) Displays Incorrect Vehicle Identification Number (VIN) Current and Active
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10229871Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10229252CONDENSER, Air Conditioning CONDITION 1: If it is determined that the A/C compressor does not engage due to a refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet. CONDITION 2: For stock at the dealership of the below Part Number level or older ONLY, use kit 68447796A$ to change the desiccant BAG and the desiccant bag access PLUG before installing the Cooler on the vehicle. 52014588AD level and older only. 52014609AC level and older only. 52014632AC level and older only. 52014797AG level and older only. 52014948AE level and older only. 52014978AF level and older only.
- 10229031Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
- 10228020Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10226283Center Console.
- 10225951CONNECTOR Trailer Tow,WIRING Trailer Tow,CONNECTOR 7 Way,WIRING Rear Bumper If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10222885CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10221853Emissions Recall VE5 Late Life Emissions Performance Degradation
- 10221682CONDENSER, Air Conditioning CONDITION 1: If it is determined that the A/C compressor does not engage due to a refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet. CONDITION 2: For stock at the dealership of the below Part Number level or older ONLY, use kit 68447796A$ to change the desiccant BAG and the desiccant bag access PLUG before installing the Cooler on the vehicle. 52014588AD level and older only. 52014609AC level and older only. 52014632AC level and older only. 52014797AG level and older only. 52014948AE level and older only. 52014978AF level and older only.
- 10221380CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10220993RHR Radio Issue Description: Issue 1: While performing RHR radio reflash (software update), on rare occasions, the flash can fail to properly update the radio resulting in the radio running in Emergency IFS mode. This error condition can occur due to interrupting the software update, background radio operations interfering with the reflash process, etc. The radio will reboot, but with limited functionality ( may include but are not limited to: NAV, Voice Recognition, Bluetooth, or AUX jack are inop, no available space shown on HDD, etc.). The radio can still be properly updated by simply reinserting the software update disc and performing the reflash procedure again. To assist in the verification that the radio is running Emergency IFS perform the 1. Power on radio~ 2. Press MENU H/K~ 3. Press System Setup S/K~ 4. Press Manage HDD S/K~ 5. Press Display Available Space on HDD S/K~ 6. When running Emergency IFS, all items under Used, Available, and Capacity report as dashes Issue 2: If you are having troubles connecting a phone or a MP3 player, try removing the battery on the device and then going through the pairing/connection procedure again. If you cannot remove the battery on the device, perform a reboot. Each manufacturer has a different series of buttons to hold down to perform a reboot. If the problem still persists, try the device on another like vehicle with the same radio. If you are having the same connection issues on another like vehicle, the device may be faulty or it may not be compatible with the RHR radio. Go to www.chrysler.com/hostb/crossbrand/owners/en and click on ?Bluetooth Phone Compatibility Test Results? link for a list of phones that are compatible. For MP3 players and media storage devices, only .wma, .aac, .mp3, .sacd, .jpeg & .jpg files are supported. Remove all other file types and reevaluate the concern. Issue 3: If upgrading a vehicle from a low line radio that has factory installed UConnect
- 10220868Transfer Case Gear Motor/Actuator Installation Guidelines.
- 10220837GEAR MOTOR, Transfer Case The gear motor assembly is shipped in AWD/2WD position. The transfer case needs to be positioned in AWD/2WD position to properly assemble gear motor to T-Case. Please reference Star Online publication S2121000003 for further details. Do not have the transfer case in in another position other than AWD/2WD and rotate the motor to align the bolt holes as this could result in damage to the gear motor.
- 10220687Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
- 10220496PLATE - CLUTCH PRESSURE For 68RFE trans use selective fit pressure plates between the overdrive and reverse clutch packs and hence use all three 52119929A$, 52119930A$, 04799116A$ maintain clearance For 65RFE & 66RFE no selectives for this pressure plate: 65RFE use 04799116A$ 66RFE use 52119929A$
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10218783Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10218303RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
- 10218178Part Description: Thermostat, Engine Issue Description: Important! There has been an application change to the Cummins turbo diesel thermostat. When replacing a thermostat confirm the correct replacement is choosen.~ 2010, 2011, and 2012 RAM Trucks 2500/3500/4500/5500 engine coolant operating temperature has been increased to 200 degrees requiring thermostat 68067109AA.~ 2009, 2013, and 2014 RAM Trucks 2500/3500/4500/5500 engine coolant operating temperature is 190 degrees requiring thermostat 68005464AA.~ These thermostats are not interchangeable and doing so will result in reduced engine performance.
- 10218147Powertrain Diagnostic And System Enhancements.
- 10218037Hands Free Module Prompts Begin Erroneously.
- 10217942Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10217614Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with updated software. illumination. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs): MIL Illumination P2096 - Downstream Fuel Trim System 1 Lean (5.7L Engines). P2097 - Downstream Fuel Trim System 1 Rich (5.7L Engines). P2098 - Downstream Fuel Trim System 2 Lean (5.7L Engines). P2099 - Downstream Fuel Trim System 2 Rich (5.7L Engines). Drivability Improvements: **MIL Lamp without DTC Active - Permanent Fault Code Issue (fix permanent fault code retention). ASD Relay (to improve fuel pump relay initialization at key on).** Fuel pump relay operation at key on. Engine seems to lack power at high engine RPMs (5.7L and 4.7L Engines). Shudder or shake condition on wide open throttle stab during downshift event (5.7L and 4.7L Engines). EVAP Diagnostic Enhancements. This diagnostic routine will be disabled while the vehicle is in decel fuel shut off mode.(3.7L/4.7L Engines only). Audible knock sound on WOT launches (DJ/DD 5.7L Engines only). Transmission Improvements: High engine RPMs needed before vehicle will upshift from 3rd to 4th. (5.7L and 4.7L Engines). Harsh 1st to 2nd gear upshift (5.7L and 4.7L Engines). Unexpected or busy downshift while coasting between 72-77 kmh (45-48 mph) (DS 5.7L Engines only).
- 10217569Failure Code Change This bulletin involves notifying the dealers and technicians of a change to the Required Flash (RF) and Customer Concern (CC) failure codes.
- 10217521Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
Every Dodge RAM 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.