2004 Dodge RAM 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › RAM 2500 › 2004
These records cover every 2004 Dodge RAM 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
9 recalls name the 2004 Dodge RAM 2500. Newest first.
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.
Risk and remedy
Risk
A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy
Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.
Chrysler IS recalling certain model year 2008-2011 dodge RAM 2500/3500 4X4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge RAM 3500 cab chassis 4X2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge RAM 1500 mega cab 4X4, manufactured from february 14, 2008, through august 15…
Risk and remedy
Risk
This condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash.
Remedy
Dealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403.
Fabtech IS recalling certain aftermarket replacement pitman arms, p/nos. Fts93001 and ft44039, installed for use on certain 2003 through 2008 dodge 2500 4WD, 3500 4WD, and 1500 4WD mega cab vehicles. the pitman arm can fracture and break away from the steering box causing total loss of steering control.
Risk and remedy
Risk
Steering loss could result in a vehicle crash possibly resulting in property damage, injury or death.
Remedy
Fabtech will notify owners and authorized installers will inspect for defective pitman arm and replace if necessary free of charge. the safety recall began on may 24, 2010. owners may contact fabtech at 1-877-432-2832.
Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, "glazing…
Risk and remedy
Risk
In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass.
Remedy
Safelite will notify its retail customers and replace the glass free of charge. Retail customers can contact safelite toll free at 1-888-843-2906. Safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. Wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. The recall began on january 15, 2008.
Certain lki enterprises, inc., brand name superlift suspension, pitman arms sold as replacement equipment for 2003-2007 dodge RAM 2500 and 3500 4X4 light trucks. due to inadequate heat treatment during production, the affected pitman arms may develop cracks in the upper splined attachment attachment to the steering output shaft. movement between the…
Risk and remedy
Risk
Pitman arm wear or failure may lead to loss of vehicle control, possibly resulting in a vehicle crash.
Remedy
Lki will notify owners and replace the pitman arm, if necessary. the recall began on march 12, 2007. owners may contact lki at 1-800-551-4955.
On certain pickup trucks equipped with diesel engines and automatic transmissions, in an attempt to exit the vehicle quickly without shutting off the engine and removing the key, the driver may inadvertently leave the automatic transmission shift control in indicated reverse.
Risk and remedy
Risk
This error IS an unintended action that may result in a lack of transmission park pawl engagement and possibly delayed rearward movement of the vehicle.
Remedy
Dealers will perform a software modification to equip these vehicles with an out-of-park alarm. owners may contact daimlerchrysler at 1-800-853-1403.
The vehicle certification label on some pickup trucks lists incorrect tire, wheel, and recommended inflation pressure information which does not conform to the requirements of federal motor vehicle safety standard no. 120, 'tire selection and rims for vehicles other than passenger cars.'
Risk and remedy
Risk
Installing the incorrect tire/rim sizes and loading the vehicle to the weights shown on the label can cause tire failure and result in a crash without warning.
Remedy
Owners will be provided with vehicle certification label overlays containing the corrected information relative to vehicle tire and rim size, and recommended inflation pressure. this recall began on may 5, 2004. owners should contact daimlerchrysler at 1-800-853-1403.
On certain pickup trucks, the transfer case to transmission attaching fasteners may not be tightened correctly. this could cause the transmission adapter or transfer case housing to crack and leak fluid.
Risk and remedy
Risk
Continued operation can result in propeller shaft separation and damage to fuel system components, which could lead to a fuel leak. fluid and/or fuel leakage in the presence of an ignition source can cause an underbody fire.
Remedy
Dealers will retighten the transfer case to transmission fasteners. Owner notification began on december 22, 2003. owners should contact daimlerchrysler at 1-800-992-1997.
Owner complaints
582 complaints49 involved a crash7 involved a fire14 injuries4 deaths
What owners report most
Latest complaints
- Air bags
The contact owns a 2004 Dodge Ram 2500. The contact received notification of NHTSA Campaign Number: 16V352000 (Air Bags); however, the part to do the recall repair was unavailable. The contact was unable to renew the registration with the unrepaired recall. The manufacturer was contacted by phone. The contact was informed that parts were unavailable. The contact had not experienced a failure.
- Electrical system · Engine · Fuel/propulsion system
In the past 6 months my steering and suspension components failed causing me to wreck and also somehow my engine bay deteriorated in turn having started a fire
- Air bags
The contact owns a 2004 Dodge Ram. The contact received notification of NTHSA Campaign Number: 16V352000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experience a failure.
- Air bags · Steering
The contact owns a 2004 Dodge Ram. The contact was informed that the vehicle had four notifications of NHTSA Campaign Numbers: 13V528000 (STEERING), 16V352000 (AIR BAGS), 15V313000 (AIR BAGS) and 09E001000 (STEERING). However, the parts to do the recall repairs for both air bags are not available.…
The contact owns a 2004 Dodge Ram. The contact was informed that the vehicle had four notifications of NHTSA Campaign Numbers: 13V528000 (STEERING), 16V352000 (AIR BAGS), 15V313000 (AIR BAGS) and 09E001000 (STEERING). However, the parts to do the recall repairs for both air bags are not available. Two local dealers were contacted and confirmed that the recall parts were on back order and it was unknown how long it would take for them to be delivered. The recall part for the passenger side was the part that is on national back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Air bags · Steering
The contact owns a 2004 Dodge Ram 2500. The contact received notifications of NHTSA Campaign Numbers: 13V528000 (Steering) and 16V352000 (Air Bags) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the…
The contact owns a 2004 Dodge Ram 2500. The contact received notifications of NHTSA Campaign Numbers: 13V528000 (Steering) and 16V352000 (Air Bags) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Steering
My vehicle had wat is known as the 3rd gen steering assembly. Which is known and reported by multiple consumers to cause wat everyone calls a death wobble " Death wobble happens in Jeeps, 4x4s, and trucks when rapidly rotating steering wheel components cause your steering wheel to move rapidly from…
My vehicle had wat is known as the 3rd gen steering assembly. Which is known and reported by multiple consumers to cause wat everyone calls a death wobble " Death wobble happens in Jeeps, 4x4s, and trucks when rapidly rotating steering wheel components cause your steering wheel to move rapidly from side to side. This causes your vehicle to feel like it's about to fall apart and you want to hold onto the steering wheel for dear life." Which cause me to nearly crash multiple times and the only way to get it to stop is to slow to speeds below 30. So I did research on how to correct this problem I found the only true fix would be to redo the whole assembly with the 4th gen assembly. Now that my issue is fixed I'm now worried about other drivers of the same vehicles safety. And wonder why no recall was made even though the dealer know of the issue thus coming up with the 4th gen assembly.
- Steering · Suspension
When driving over some overpasses on highways the "bump" causes the whole front end to shake and makes steering very hard to maintain. I have heard this called "the Dodge death wobble" and has been reported by many other Dodge Ram owners. I have had all of the ball joints and tie rod replaced.…
When driving over some overpasses on highways the "bump" causes the whole front end to shake and makes steering very hard to maintain. I have heard this called "the Dodge death wobble" and has been reported by many other Dodge Ram owners. I have had all of the ball joints and tie rod replaced. This is a highly disturbing occurrence when traveling at a speed of 65-70 mpr on a highway. This has happened to me more than once and is a very scary feeling, thinking my front tires are coming off. Is there a recall to correct this?
- Steering · Suspension
dodge death wobble. this death wobble started prior to my 100000mile warranty expired, but by the time i drove the truck home, it was over the milage. After a lot of bs and a fee, Dodge "fixed" my problem. ( for a while) They have refused to re-repair their bad design since. .I've spent many hours…
dodge death wobble. this death wobble started prior to my 100000mile warranty expired, but by the time i drove the truck home, it was over the milage. After a lot of bs and a fee, Dodge "fixed" my problem. ( for a while) They have refused to re-repair their bad design since. .I've spent many hours and money temporarily repairing their front end design. If i hit a bump in the road while exceeding 55 mph the truck violently shakes and i cannot control the direction. I went off the freeway in Salt Lake this last weekend after putting new tie rods (again) on the front end. You know what this is ! Dodge has never remedied this situation. !
- Fuel/propulsion system
While the NHTSA is looking at the later Dodge diesel pickups, the 5.9 engines commonly fail at low mileage (mine was at 100,000 miles) by the intank pump failing. Mine shut off at 45mph in traffic on State 33 in Idaho without warning.. My truck was towed to repair facility and waited 4 weeks for a…
While the NHTSA is looking at the later Dodge diesel pickups, the 5.9 engines commonly fail at low mileage (mine was at 100,000 miles) by the intank pump failing. Mine shut off at 45mph in traffic on State 33 in Idaho without warning.. My truck was towed to repair facility and waited 4 weeks for a substitute pump to be installed. The Turbo Diesel Register magazine commonly has articles of the hundreds of Doidge Ram owners who have been stranded and sometimes lives endangered by the pump failure. Dealers are aware of the problem, give a wink and a nod and as the part is not available, I paid nearly $1400 for a r & r fuel tank, labor, and a FASS brand pump/filter to get back on the road. This happened in August 2020 and didn't run till Sept 2020. Work order available. Truck has had 3,000 mile service it's existance, at Dodge 5 Star Dealer
- Unknown or other
The frame on my truck IS rusting out from underneath of its self, which IS leading to crack in spots. The date provided below IS an about date. I took my truck in for tire work and asked the guys if he could look over my truck to see if there IS something that I might have missed, I do it…
The frame on my truck IS rusting out from underneath of its self, which IS leading to crack in spots. The date provided below IS an about date. I took my truck in for tire work and asked the guys if he could look over my truck to see if there IS something that I might have missed, I do it quarterly. They told me that my frame was cracked and rotting out from underneath of its self. I can't find anyone that will fix it,
- Air bags
Vehicle was inspected on 3/2/2020. at the bottom of inspection statement was a recall advisory notice. I submitted info. On website, but I've received no response. today the airbag light has come on the dash and it remains on. what do you want me to do at no charge to me. IS this a recall??
- Electrical system · Exterior lighting
While driving at night both headlights went out. Replaced bulbs headlights would not come back on. Was told that the front control module was bad. Replaced front control module with a new one. 13 months later now the horn will stop working a couple times a week a mouth very intermittent. Turn…
While driving at night both headlights went out. Replaced bulbs headlights would not come back on. Was told that the front control module was bad. Replaced front control module with a new one. 13 months later now the horn will stop working a couple times a week a mouth very intermittent. Turn signals are intermittent also. Engine will not start all the time just cranks tell you cycle the key. Was told this IS all related to another front control module going bad. New module IS not under warranty anymore. I fill this IS a safety issue . I have heard lots of complaints from other dodge RAM owners about the same issues
- Suspension
This the the second attempt by me to report this problem. It IS knwn as the dodge death wobble and this IS a dangerous problem not only for the driver of the vehicle as well as anyone else on the highway when this occurs.https://www.youtube.com/watch?v=wa8fjfmh1pa this the second dodge 200 that I…
This the the second attempt by me to report this problem. It IS knwn as the dodge death wobble and this IS a dangerous problem not only for the driver of the vehicle as well as anyone else on the highway when this occurs.https://www.youtube.com/watch?v=wa8fjfmh1pa this the second dodge 200 that I have experienced this with. The vehicle totally loses control and you have to get off the road to stop it. There are countless videos on youtube of it.
- Steering
The ball joints were replaced when I purchased the truck, the complete front tie rods as a kit were replaced this week now to get a wheel alignment I have to replace the lower intermediate shaft on the steering column? I went to dodge and was told the steering shaft IS available but would not work…
The ball joints were replaced when I purchased the truck, the complete front tie rods as a kit were replaced this week now to get a wheel alignment I have to replace the lower intermediate shaft on the steering column? I went to dodge and was told the steering shaft IS available but would not work as I needed to replace the upper as well as it IS no longer available that dodge upgraded the item? The total cost would be $600+ for both? If the steering components for driving have been upgraded and the original IS no longer made available why IS this not a recall? If the u-joint fails the truck IS going to be unsteer able? Why was an upgrade done and no one informed? Why does the cost go to me when I should be able to buy the oem section that was made in 2004? It IS discontinued every where on line for purchase. There fore there IS a defect or issue that has been identified and not shared with the public!
- Steering · Suspension
At highway speeds of 70mph after hitting the slightest of bumps or bridge joints the front end of the truck would violently shake so bad that I couldn't control it and sent the truck sideways almost flipping it and hitting a tractor trailer but thank god I didnt. My wife and kids were driving it…
At highway speeds of 70mph after hitting the slightest of bumps or bridge joints the front end of the truck would violently shake so bad that I couldn't control it and sent the truck sideways almost flipping it and hitting a tractor trailer but thank god I didnt. My wife and kids were driving it and at 60 hit a bump and she also almost wrecked it with our kids in the truck! Its been in the shop and at this point im paying someone else to own it. Im a ford guy and stepped out to try something different and am now wasting my hard earned money and im pissed. I want my F250 back.
- Air bags
TL* takata recall. The contact owns a 2004 dodge RAM 2500. The contact stated that lithia chrysler jeep dodge RAM of corpus christi (4313 staples st, corpus christi, tx 78411) failed to repair the vehicle effectively per nhtsa campaign number: 16v352000 (air bags). The air bag failure impacted the…
TL* takata recall. The contact owns a 2004 dodge RAM 2500. The contact stated that lithia chrysler jeep dodge RAM of corpus christi (4313 staples st, corpus christi, tx 78411) failed to repair the vehicle effectively per nhtsa campaign number: 16v352000 (air bags). The air bag failure impacted the dashboard. The vehicle was taken back to the dealer for a dashboard replacement. The contact received another notification for the same recall, but the dealer failed to comply. The vehicle was taken more than 100 miles away to an unknown dealer in allen, tx who had not scheduled the recall repair within a reasonable timeframe and indicated that the dashboard may need to be taken apart. The vehicle was not repaired. The manufacturer was notified. The failure mileage was not available. Parts distribution disconnect.
- Unknown or other
I hit a bump going down the road at 65 mph the whole front end started shaking so bad I couldn't see the road I finally got it to stop when I got slowed down to 40 mph I have been replacing front end parts but no luck what IS going on
- Steering · Suspension
Death wobble at highway speed.
- Air bags
TL* the contact owns a 2004 dodge RAM 2500. The contact stated that the air bag warning indicator illuminated. The contact received a notification for an unknown recall regarding the air bags. The contact did not have the nhtsa campaign number available. Woodhouse chrysler dodge jeep RAM fiat (2101…
TL* the contact owns a 2004 dodge RAM 2500. The contact stated that the air bag warning indicator illuminated. The contact received a notification for an unknown recall regarding the air bags. The contact did not have the nhtsa campaign number available. Woodhouse chrysler dodge jeep RAM fiat (2101 6TH st, sioux city, ia 51101, (712) 277-3221) performed the recall repair, but the failure recurred. The contact stated that the dealer wanted to charge him to have the vehicle repaired again. The manufacturer had not been contacted. The failure mileage was 230,000. *Tt*jb
- Fuel/propulsion system · Service brakes · Steering
My truck IS only used for towing a fifth wheel, thus the low mileage. On a trip, the truck stalled with no warning on the freeway, lost power, power brakes and power steering in the 2ND from right lane. I was barely able to pull it over and stop, in an unsafe area. 4 hrs later a tow for truck and…
My truck IS only used for towing a fifth wheel, thus the low mileage. On a trip, the truck stalled with no warning on the freeway, lost power, power brakes and power steering in the 2ND from right lane. I was barely able to pull it over and stop, in an unsafe area. 4 hrs later a tow for truck and 5TH wheel was arranged. The tacoma dodge dealer replaced the lift fuel pump with an in tank lift fuel pump. Apparently the block mounted pump "always fails around 70K miles", which IS what my truck has logged. The heat kills the pump. I paid $2106.47 for the repair. The new pump failed in less than 6 months or 2K miles. The everett dwayne lane dealer has the truck now for two weeks, and cannot get the warranted pump replaced for another 2 weeks due to back order from mopar. I believe the pump to be a defect causing extreme safety hazard, as no warning loss of power steering and brakes are affected. Seniors often drive rv's, many would not be able physically to handle the rig with this failure. Eventually a death will occur, and probably many already have that I am unware of. Recall should be immediate. Sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *cw *tr
- Service brakes
Steel brake line behind gas tank which connect to rubber hose line completely rusted out almost get killed by slamming onto a tree to stop
- Electrical system · Structure › Body › Door
TL* the contact owns a 2004 dodge RAM 2500. The contact stated that the front driver's side door would not unlock for the driver to enter the vehicle. The electronic remote lock was not functioning. The contact attempted to manually open the door with the key, but the key failed to turn and unlock…
TL* the contact owns a 2004 dodge RAM 2500. The contact stated that the front driver's side door would not unlock for the driver to enter the vehicle. The electronic remote lock was not functioning. The contact attempted to manually open the door with the key, but the key failed to turn and unlock the door. In order to enter the vehicle, the driver had to enter through the rear door and climb over to reach the front driver's seat. The dealer and manufacturer had not been contacted. The vehicle was not diagnosed or repaired. The vin was not available. The failure mileage was 160,000.
- Steering › Gear box (other than rack and pinion)
TL* the contact owns a 2004 dodge RAM 2500. While driving approximately 10 mph, the power steering gear box side bolt sheared in half. The vehicle was towed to an independent mechanic and repaired. The mechanic informed the contact of a possible recall, but the contact did not have the recall…
TL* the contact owns a 2004 dodge RAM 2500. While driving approximately 10 mph, the power steering gear box side bolt sheared in half. The vehicle was towed to an independent mechanic and repaired. The mechanic informed the contact of a possible recall, but the contact did not have the recall information available. The contact called lithia chrysler jeep dodge of grants pass (1421 ne 6TH st, grants pass, or 97526) and was informed that the vin was not included in a recall for the failure. The manufacturer had not been contacted. The failure mileage was 152,073.
- Structure › Body
TL* the contact owns a 2004 dodge RAM 2500. While attempting to hold onto the roof handle, the handle detached from the vehicle. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 230,000.
- Engine · Fuel/propulsion system
Truck dies while driving and makes it extremely hard to steer ! Seems to be some sort of fuel problem ! This has been ongoing for several years and I don't trust it to attempt to drive in traffic to a dealer for repairs ! The truck currently has approx. 87,000 original miles on it ! Problem seem to…
Truck dies while driving and makes it extremely hard to steer ! Seems to be some sort of fuel problem ! This has been ongoing for several years and I don't trust it to attempt to drive in traffic to a dealer for repairs ! The truck currently has approx. 87,000 original miles on it ! Problem seem to start shortly after last dealer visit in 2008 for replacement of a/c ducting under dash ! Dealer shut down right after our president took office, as did many of the local dodge dealers ! To me, it acts as if the fuel just shuts off. Hard to restart or steer - definitely a safety hazard ! While surfing the internet for like complaints, most all complaints of the same nature, say that dodge IS aware of the problem and will do nothing ! I'm a 100 % service connected double amputee, and need this vehicle for transportation and travel to the va hospital 45 miles away from where I live ! I can't afford another vehicle at this time.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- Chrysler's execution of 13V-528 & 529
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the…
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- Clutch Interlock Switch Malfunction
On December 16, 2104, Chrysler Group LLC submitted a Safety Recall Report to NHTSA describing a defect in the clutch ignition interlock switches in approximately 66,819 model year (MY) 2006 through early-2007 Dodge Ram Trucks, Dodge Dakota, and Mitsubishi Raider vehicles equipped with manual transmissions and built…
On December 16, 2104, Chrysler Group LLC submitted a Safety Recall Report to NHTSA describing a defect in the clutch ignition interlock switches in approximately 66,819 model year (MY) 2006 through early-2007 Dodge Ram Trucks, Dodge Dakota, and Mitsubishi Raider vehicles equipped with manual transmissions and built between July 1, 2005 and July 31, 2006 (NHTSA Recall No. 14V-795, Chrysler Recall No. P80), including 38,969 MY 2006 Dodge Ram 2500 and 3500 vehicles that are part of the subject vehicle population for PE14-013.Chrysler's Safety Report states that:1) the clutch ignition interlock switch return springs may experience fatigue failure due to material issues; 2) if the return springs are broken, the switch contacts may not reflect actual clutch pedal position; and 3) the failures could result in a vehicle experiencing unintended movement if the ignition is cranked when the clutch pedal is not being pressed.Chrysler's recall remedy will replace the clutch ignition interlock switch on all affected vehicles with a switch with a more robust design.On May 19, 2014, ODI opened PE14-013 to investigate clutch ignition interlock failure in MY 2004 through 2006 Dodge Ram 2500 and 3500 trucks with manual transmissions, based on two MY 2006 complaints and one MY 2004 complaint.One of the MY 2006 complaints involved a fatality that occurred when a young child was able to start a MY 2006 Ram 3500 truck that was parked with the transmission in gear, without depressing the clutch.The diesel engine started and the vehicle moved forward under power running over another child resulting in fatal injuries.ODI's analysis of failure data from all sources identified a total of 14 complaints and 16 warranty claims for the subject vehicles.Thirteen (13) of the complaints and all 16 warranty claims were for the 38,969 MY 2006 Dodge Ram 2500 and 3500 trucks that were included in 14V-795.The single complaint that was outside the scope of Chrysler's recall was the MY 2004 ODI complaint identified in the opening resume for PE14-013.Further analysis of this incident indicates that the cause of the clutch switch failure in this vehicle was spring damage caused by hydraulic fluid leakage from the clutch master cylinder into the switch.The field data did not show any other similar incidents of switch failures caused by clutch master cylinder leakage. This investigation is closed based on Chrysler's recall.
- Engine stall
Analysis of the complaint, field report and warranty data shows that the majority of stalling incidents in the subject vehicles appear to be related to the engine calibration concerns that daimlerchrysler addressed with service bulletins releasing revised pcm software.analysis of the complaints and odi's survey of…
Analysis of the complaint, field report and warranty data shows that the majority of stalling incidents in the subject vehicles appear to be related to the engine calibration concerns that daimlerchrysler addressed with service bulletins releasing revised pcm software.analysis of the complaints and odi's survey of owners of vehicles that received engine management software updates under tsb #18-013-05 show that these stalling incidents have the following characteristics: - they occur at low speeds, often during parking lot ordriveway maneuvers; - they occur during decelerations, such as braking for a stop sign or traffic signal; and - the operator IS almost always able to immediately restart the vehicle.when compared with other safety defect investigations and recalls of conditions that result in stalling during low-speed deceleration with immediate engine restart possible, the failure rate in the subject vehicles IS low.analyses of complaint and warranty data also show a declining trend.accordingly, this investigation IS closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.see document file for additional information regarding this resume.
- Engine stall
On may 16, 2005,odi opened preliminary evaluation pe05-027 to investigate complaints of engine stalling in model year 2004-05 dodge durango suvs and RAM 1500 series pickups equipped with the 5.7L V8 engine.information provided by daimlerchrysler during pe05-027 indicated that a large percentage of the complaints are…
On may 16, 2005,odi opened preliminary evaluation pe05-027 to investigate complaints of engine stalling in model year 2004-05 dodge durango suvs and RAM 1500 series pickups equipped with the 5.7L V8 engine.information provided by daimlerchrysler during pe05-027 indicated that a large percentage of the complaints are related to an idle undershoot condition that may cause the engine to stall during turning maneuvers.in february 2005, daimlerchrysler revised the powertrain control module software in production vehicles and issued a technical service bulletin (tsb 18-013-05) releasing the new software as a service remedy for the idle undershoot condition.the bulletin was superceded by tsb 18-013-05a in april 2005.daimlerchrysler believes that the failure rate for stalling while driving due to the idle undershoot condition IS low and that the bulletin has adequately addressed the problem. Since pe05-027 was opened, odi has continued to receive complaints from owners of the subject vehicles who allege experiencing engine stall incidents under all types of driving conditions.in some instances the stalling has continued after the vehicle received the service bulletin repairs.this investigation has been upgraded to an engineering analysis (ea05-018) to further assess the scope, frequency, and safety consequences of the alleged defect in dodge durango and RAM 1500/2500/3500 series pickup trucks.
- False park
The subject vehicles are heavy duty pickup trucks with diesel engines and automatic transmissions commonly used for commercial and work purposes.a column mounted shift lever IS used for gear selection and an electronic prndl on the instrument panel provides gear position information to the driver.the subject vehicles…
The subject vehicles are heavy duty pickup trucks with diesel engines and automatic transmissions commonly used for commercial and work purposes.a column mounted shift lever IS used for gear selection and an electronic prndl on the instrument panel provides gear position information to the driver.the subject vehicles are also equipped with a brake-transmission shift interlock that prevents the shift lever from being moved from the park position (when the engine IS on) unless the brake pedal IS depressed and an ignition-shift interlock that prevents key removal unless the transmission IS in the park position.complainants generally report that the vehicle was being operated in a forward gear and brought to a stop through brake application on alevel surface, at which time the operator moved the shift lever to engage the park position.the operator then opened the driver side door and, without verifying park engagement (e.g., prndl gear indication), securing the park brake, or turning the engine off, exited the vehicle.initially, no vehicle movement was apparent, however, a short time later, typically reported as 10 to 30 seconds, the vehicle moved rearward under engine power.the incident often ended in a vehicle crash, and sometimes involved serious injury.two fatalities are alleged.odi?s analysis of test vehicles and some incident vehicles found no evidence to indicate that a shift lever properly placed in park could unintentionally (i.e., without driver input) disengage from that position.however, odi did find that the shift lever could be inadvertently placed, and remain at rest, within an intermediate position between the park and reverse gear positions.when placed in such an intermediate position, the vehicle can experience a delayed pressurization of the reverse hydraulic circuit that IS sufficient to cause the vehicle to roll rearward under power.the delay period allows sufficient time for operators to exit the stationary vehicle without perceiving that the shifter IS not in park.the summary report discusses the technical analysis of this issue in greater detail and compares the frequency of these incidents in the subject vehicles to other peer vehicles that odi examined.as described in their october 4, 2005 letter to nhtsa, daimlerchrysler corporation (dcc) will conduct a safety recall (nhtsa recall no. 05V-462, dcc no. E17) to install an out-of-park alarm system in the subject vehicles.the alarm will provide audible and visual feedback to alert the driver, and others, if the driver attempts to exit the vehicle while the engine IS running and the shift lever IS not in the park position.the timing of dcc?s action has yet to be determined.
- False park
There have been 50 complaints to odi and daimlerchrysler alleging incidents of reverse powered rollaway in subject vehicles that were parked with the engine running and the parking brake disengaged.the incidents are alleged to have resulted in 42 crashes and 3 injuries. According to daimlerchrysler, incident vehicle…
There have been 50 complaints to odi and daimlerchrysler alleging incidents of reverse powered rollaway in subject vehicles that were parked with the engine running and the parking brake disengaged.the incidents are alleged to have resulted in 42 crashes and 3 injuries. According to daimlerchrysler, incident vehicle inspections have not identified any misadjusted or broken parts.a typical incident IS believed to involve the following set of conditions:(1) with the vehicle on a relatively level surface, an attempted shift into park inadvertently places the transmission in a position between the reverse and park gear detents; (2) the driver exits the vehicle with the key in the ignition, the engine running, and the parking brake disengaged; and (3) after some delay, the vehicle begins traveling rearward.in prior investigations of other daimlerchrysler products, reverse motion was found to result from a gradual pressurization of the reverse circuit (hydraulic reverse). Daimlerchrysler attributes the incidents to operator error in using a system that functioned as designed.according to daimlerchrysler, the alleged defect cannot occur if the driver:(1) shifts fully into park as indicated by end of shifter travel slam, the forward throw of the shift lever, and/or the illumination of the park indication in the prndl display; (2) removes the key from the ignition; (3) turns the engine off; or (4) engages the parking brake. The subject vehicles are equipped with:(1) daimlerchrysler's re-specific transmissions that have been the subject of two previous odi reverse powered rollaway investigations (ea96-006 & ea01-017); and (2) a column mounted shift mechanism with an electronic gear position indicator (prndl) that IS located in the dash display directly forward of the steering wheel.two peer populations of dodge RAM pickup trucks were analyzed for comparison with the subject vehicles:(1) my 2001-02 RAM 2500/3500 pickup trucks equipped with similar transmissions, but a different shifter with a mechanical prndl; and (2) my 2003-04 RAM 1500 pickup trucks equipped with the same shifter as the subject vehicles but different transmissions.the complaint rate in the subject vehicles IS significantly higher than in the two peer populations.this investigation has been upgraded to an engineering analysis.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 10230298Security Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)
- 10229256KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.
- 10229181Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a Non-EGR application. Unless, the EGR Block-Off Plate is being transferred from the old engine.
- 10224768Connecting to the DRB III Emulator for Cummins Engines
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10223762Security Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)
- 10223602Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a Non-EGR application. Unless, the EGR Block-Off Plate is being transferred from the old engine.
- 10221686KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.
- 10220411If replacing the steering linkage or drag link inner tie rod assembly at the pitman arm on a vehicle built before Febuary 14 th, 2008, verify that the pitman arm part number is 68039930AA. The part number is embossed on the pitman arm.~If the pitman arm is not a 68039930AA, it must be replaced with a 68039930AA.~ Issue 2: For 2003 to 2007 MY only. If the OE steering linkage has been replaced with 52122362AA, 52122362AB, 52122362AC, 52122362AD, 52122362AE, or 52122362AF and pitman arm 68039930AA the following service parts are available.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 1021645756045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch
- 10216348Heavy Duty Filtration MOPAR Retrofit or Add On Parts Available
- 10191460Valve Body. These may cause over drive cycling.
- 10191455Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only.
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
- 10169249Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10169247Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10169245Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10139595Part Description: Insulator in Lever Assembly - Valve Body - Trans Issue Description: The manual valve insulator, attaching rivet and an instruction sheet are now available as a kit. If the insulator requires replacement lease order 68253099AA. Note: Insulator color is not relevant for service
- 1013900968069384A$, R8069384A$, 68086182A$, R8027067A$, RL002012A$ - Gasket, Cylinder Head Cover Before replacing injectors for Diagnostic Trouble Codes P0201, P0202, P0203, P0204, P0205, and/or P0206, please make sure that the wiring loom and/or connector in the valve cover gasket is not the root cause to your concern. In addition, make sure that the wiring attaching nuts are torqued to their proper value.~
- 1012901156045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch
- 1012900882212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
- 10041904Dodge: bulletin providing alignment procedures for tie rod ball stud housing for the right and left. Model yrs for cab chassis (reg and mega pickups and 4X4) 2003-2011.
- 10038104Chrysler group: there are diagnostic enhancements for the fuel system.
- 100220031-2 shift hunt at light throttle.
- 10015075New water pump for 3.7L engine - no longer common with 4.7L. Advanced service information #05-002.
- 10015068Throttle body coking.
- 10015067Emissions recall E09 - new veci labels.
- 10015060Long crank times in ambient temperatures below freezing.
- 10015058Idle fluctuation/diagnostic trouble codes.
- 10010536Improved automatic transmission shifting in tow/haul mode.
- 10010488Fuel economy improvement, white smoke on start up, accuracy of fuel mileage in overhead console display. Flash.
- 10006305Recommended 12V switched accessory sources. This IS a fisher service bulletin.
- 10003520Service action 03014 - powertrain control module (pcm) electrical connector seal inspection/repair procedure.
Every Dodge RAM 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.