2002 Dodge RAM 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › RAM 3500 › 2002
These records cover every 2002 Dodge RAM 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2002 Dodge RAM 3500. Newest first.
Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, "glazing…
Risk and remedy
Risk
In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass.
Remedy
Safelite will notify its retail customers and replace the glass free of charge. Retail customers can contact safelite toll free at 1-888-843-2906. Safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. Wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. The recall began on january 15, 2008.
Owner complaints
44 complaints2 involved a crash2 injuries
What owners report most
Latest complaints
- Fuel system, diesel › Storage › Tank assembly
Installed transfer fuel tank in back of my pickup truck, two weeks ago after putting 45 gals of fuel in tank, next morning tank was empty. Removed tank and found the bottom of tank has many holes from defective aluminum plate which entire tank is made from. Contacted manufacture ( RDS…
Installed transfer fuel tank in back of my pickup truck, two weeks ago after putting 45 gals of fuel in tank, next morning tank was empty. Removed tank and found the bottom of tank has many holes from defective aluminum plate which entire tank is made from. Contacted manufacture ( RDS Manufacturing, 300 Industrial Park Drive, Perry, FL ). Was informed that water in contact with bottom probably caused the problem, my thought is when the sheet of aluminum was made there was contamination in the process therefor causing porosity in the sheeting. There are thousands of these tanks out there on the road and this can't be the only one with this problem, fuel leak of this magnitude is very dangerous on our highways.
- Steering
While driving my truck on at least 10 times the vehicle hit a bridge or bump in the road the vehicle starts to have a death wobble I cant control it I try to stop on a highway almost was hit by a tractor trailer and other vehicles each time I have replaced alot of front end equipment and it has 6 new tires also the dash exploded in alot of pieces another safety issue
- Unknown or other
The dash in my truck has broken pieces are coming out really bad looks like it exploded with the air condition turned on or the defrost pieces hit you in the face dodge refuses to help recall this everyone I know has this issue with there dodge this IS a safety issue with my grand children who ride in this truck also
- Unknown or other
Have a 2002 dodge RAM 3500 that I bought new and the dash has disintegrated. The plastic IS defective and has crumbled into a multitude of pieces. These pieces fly out of the air vents into your eyes and are sharp and will cut like a knife. This IS a danger not only to my eyes but it I was to have…
Have a 2002 dodge RAM 3500 that I bought new and the dash has disintegrated. The plastic IS defective and has crumbled into a multitude of pieces. These pieces fly out of the air vents into your eyes and are sharp and will cut like a knife. This IS a danger not only to my eyes but it I was to have a wreck they would fly and cut you. Have had to remove the pieces from vents that won't blow out that have gotten into the ac/heat door flap. I have never had a dash on any car or truck fall apart like this. If you just touch it it falls apart.
- Engine
TL* the contact owns a 2002 dodge RAM 3500. While driving 50 mph, the service vehicle warning indicator illuminated and the engine stalled. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer stated that they would get back with the contact. The failure mileage was 130,000.
- Fuel system, gasoline › Fuel injection system › Injectors · Steering · Suspension
TL* the contact owns a 2002 dodge RAM 3500. While driving approximately 60 mph over a bump in the road, the front end of the vehicle suddenly shook violently and vibrated. The cause of the failure was not diagnosed. The vehicle was not repaired. The contact heard a knocking noise when the steering…
TL* the contact owns a 2002 dodge RAM 3500. While driving approximately 60 mph over a bump in the road, the front end of the vehicle suddenly shook violently and vibrated. The cause of the failure was not diagnosed. The vehicle was not repaired. The contact heard a knocking noise when the steering wheel was turned in either direction. In addition, while driving, the vehicle suddenly would not accelerate. An independent mechanic diagnosed that the fuel injector bump and lift bump were faulty and would need to be replaced. The vehicle was repaired and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 48,500.
- Unknown or other
My dodge 3500 2002 dashboard has fell apart caved in I can see the inside of the radio, air condition vents its awful and I have bought a cover and just dealt with it but now I want to trade it in and I know it will effect the trade in value
- Service brakes
TL* the contact owns a 2002 dodge RAM 3500. The vehicle was hitched to a 2015 pj gooseneck trailer. While driving approximately 35 mph in rainy weather conditions, the brake pedal was engaged and the attached vehicle failed to slow down. The vehicle was taken to the dealer where it was diagnosed…
TL* the contact owns a 2002 dodge RAM 3500. The vehicle was hitched to a 2015 pj gooseneck trailer. While driving approximately 35 mph in rainy weather conditions, the brake pedal was engaged and the attached vehicle failed to slow down. The vehicle was taken to the dealer where it was diagnosed that the rear passenger hydraulic line fractured from the brake caliper. The contact replaced the hydraulic line himself. Nine days later, the vehicle was repaired and the front driver hydraulic line separated from the brake caliper. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was not applicable.
- Air bags · Power train · Steering
TL* the contact owns a 2002 dodge RAM 3500. While traveling approximately 30 mph and making a right turn, the steering wheel failed to respond and would not turn. As a result, the contact crashed into a rock causing the vehicle to flip onto the passenger side. The driver side air bag deployed, but…
TL* the contact owns a 2002 dodge RAM 3500. While traveling approximately 30 mph and making a right turn, the steering wheel failed to respond and would not turn. As a result, the contact crashed into a rock causing the vehicle to flip onto the passenger side. The driver side air bag deployed, but the front passenger side air bag did not. The driver sustained head and back injuries and lacerations to the arms. The front passenger sustained head injuries, cuts, and abrasions to the arm from the glass. Both occupants required medical attention. A police report was filed. The vehicle was towed to a salvage yard. The manufacturer was made aware of the failure and instructed the contact to take the vehicle to an authorized dealer. The vehicle was not diagnosed. The vehicle was taken to a repair shop authorized by the insurance company, which indicated that the driver side tie rod, the steering mechanism, and the drive train fractured on the driver side. The contact mentioned that the defective parts were repaired six years before the vehicle was included in an unknown manufacturer recall. The vehicle was not repaired. The approximate failure mileage was 17,000. updated 10/8/15 *ln updated 10/15/15*bf updated 10/18/2017*cn
- Steering · Suspension
I hit a pothole and omg you can not believe what came and now I'm finding out that its called a death wobble and the name IS correct because it makes u think your about to hit a tree or someone else on the road just luckily no one was coming the other way because I promise u I would have hit them dodge needs to fix the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,!!!!!!! *tr
- Steering
Tl-the contact owns a 2006 dodge RAM 3500. The contact stated there was a recall under nhtsa campaign ID number 13v528000 (steering) and the vehicle had not been serviced because the part was unavailable to perform the repair. The dealer informed that one remedy part was being sent per week. The manufacturer was notified of the problem. The contact had not experienced a failure. Js
- Air bags · Structure
Dash started cracking about 2007 and IS not starting to fall apart in big sharp pieces. If air bag would ever go off I don't know where these pieces would end up, hopefully not in me. *tr
- Structure
Dash board broken and falling apart. Parts falling in are very sharp and dangerous. It IS like someone holding a knife in front of you when driving down the road, hoping you don't hit anything. *tr
- Steering › Linkages › Tie rod assembly
TL* the contact owns a 2002 dodge RAM 3500. The contact stated that while traveling 70 mph, the contact crashed into a median divider, slid and then crashed into another median divider before finally landing in a ditch. The vehicle was destroyed and towed to a private mechanic where it was…
TL* the contact owns a 2002 dodge RAM 3500. The contact stated that while traveling 70 mph, the contact crashed into a median divider, slid and then crashed into another median divider before finally landing in a ditch. The vehicle was destroyed and towed to a private mechanic where it was discovered that the tie rod failed and caused the crash. The vehicle was not repaired. The manufacturer was contacted about the issue. The failure and current mileages were 43,566.
- Structure › Body
TL* the contact owns a 2002 dodge RAM 3500. The contact stated that the dash board had developed a crack and the electrical wires underneath was exposed to the view. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The failure mileage was 50,000 and the current mileage was 150,000.
- Power train
TL* the contact owns a 2002 dodge RAM 3500. The contact stated that the gear shift selector remained stuck in park and she was unable to shift into any other gear. The dealer did not offer any assistance. The manufacturer had not been notified. No repairs were performed. The failure mileage was 125,000 and the current mileage was 130,000.
- Vehicle speed control
TL* the contact owns a 2002 dodge RAM 3500. The contact stated that while driving 40 mph, the vehicle began to experience trouble shifting gears. The vehicle was taken to an independent repair shop and the contact was informed that the throttle position sensor needed to be replaced. The vehicle was…
TL* the contact owns a 2002 dodge RAM 3500. The contact stated that while driving 40 mph, the vehicle began to experience trouble shifting gears. The vehicle was taken to an independent repair shop and the contact was informed that the throttle position sensor needed to be replaced. The vehicle was repaired. The failure recurred twice after repairs. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was 160,000. Updated 10/27/11*lj
- Structure › Body
My 2002 dodge truck IS like so many others, the dash IS cracking and crumbling into the electrical wiring behind the dash. During research it seems to be a problem with a lot of these dodges and also a safety problem, which dodge has choose to ignore. I realize that to sum this IS not life…
My 2002 dodge truck IS like so many others, the dash IS cracking and crumbling into the electrical wiring behind the dash. During research it seems to be a problem with a lot of these dodges and also a safety problem, which dodge has choose to ignore. I realize that to sum this IS not life threatening but with some of the complaints and results of the dash following into the electrical components under this faulty dash , it could cause accidents and or serious injuries. *tr
- Steering
TL* the contact owns a 2002 dodge RAM 3500. The contact stated that while driving 5 mph, the output shaft fractured and he was unable to steer the vehicle. The vehicle was taken to a private mechanic where the gear box was replaced. The dealer did not offer any assistance. The manufacturer was made aware of the failure. The failure and current mileages were 130,000.
- Structure
I bought a 2002 dodge 3500 brand new in 2002. 4 months later the dash cracked. I brought the truck to the dealer ship several times with my warranty and they refused to fix this issue. Since then to now we have continued to contact chrysler corp. And the dealership with this issue to just be put…
I bought a 2002 dodge 3500 brand new in 2002. 4 months later the dash cracked. I brought the truck to the dealer ship several times with my warranty and they refused to fix this issue. Since then to now we have continued to contact chrysler corp. And the dealership with this issue to just be put off time and time again. You pay 33,000 for a truck within 4 months the dash cracks and dodge tells you its cosmetic your bumper to bumper warranty will not cover it. I feel it IS a safety issue because pieces of the dash can come loose and the dash itself IS loose. *Tr
- Latches/locks/linkages · Tires
Full size spare truck tire fell off of truck while driving down the road. Cable snapped. truck had just passed state inspection 1 week prior and I had just checked the air on the spare that morning. *tr
- Fuel system, diesel
TL* the contact owns a 2002 dodge RAM 3500. The contact stated the vehicle stalled without warning. The contact was able to restart the vehicle. He then further inspected the failure and found that the fuel pump within the fuel tank had failed. As a result, the fuel injectors also failed. The…
TL* the contact owns a 2002 dodge RAM 3500. The contact stated the vehicle stalled without warning. The contact was able to restart the vehicle. He then further inspected the failure and found that the fuel pump within the fuel tank had failed. As a result, the fuel injectors also failed. The vehicle was not inspected or repaired. The manufacturer would not provide any assistance. The failure mileage was approximately 63,700 and the current mileage was approximately 64,400.
- Structure
Cracked dash ~ so bad the whole dash has caved in and it IS causing the air conditioner to not work properly. *Tr
- Fuel system, diesel
2002 dodge diesel turbo charged: while pulling up a hill in 95 degree outside temperature, towing a 5TH wheel trailer, and acts like the turbo charger cut out while the engine continues to run without power. this does not happen in cooler temperature or while not towing. this IS a danger that can lead to a very serious accident. *Tr
- Structure
Dashboard on my aug 2002 built dodge RAM 3500 has extensive cracks. Internet sites show a number of other dodge vehicles with this same issue - some much worse than mine. Potential safety risks include distracting driver due to dash cracking. Other owners with more severe cracks have reported electrical system failures due to dashboard cracks and dashboard falling inward. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 10229256KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.
- 10224768Connecting to the DRB III Emulator for Cummins Engines
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10221686KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10216348Heavy Duty Filtration MOPAR Retrofit or Add On Parts Available
- 10191460Valve Body. These may cause over drive cycling.
- 10191455Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only.
- 10176211This SKU is a Clock Spring. The customer communication requested return of unsold inventory to inspect the internal spring. If the internal spring is not seated, the electrical circuit for the horn is disconnected and the horn will not function. The horn electrical circuit does not affect the airbag circuit.
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
- 10169249Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10169247Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10169245Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10139596Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are now available as a kit. If the insulator requires replacement please order kit 68253161AA. Insulator only used on Auto-RWD transmission Note: The color of the insulator is not relevant for service.
- 10139595Part Description: Insulator in Lever Assembly - Valve Body - Trans Issue Description: The manual valve insulator, attaching rivet and an instruction sheet are now available as a kit. If the insulator requires replacement lease order 68253099AA. Note: Insulator color is not relevant for service
- 1013900968069384A$, R8069384A$, 68086182A$, R8027067A$, RL002012A$ - Gasket, Cylinder Head Cover Before replacing injectors for Diagnostic Trouble Codes P0201, P0202, P0203, P0204, P0205, and/or P0206, please make sure that the wiring loom and/or connector in the valve cover gasket is not the root cause to your concern. In addition, make sure that the wiring attaching nuts are torqued to their proper value.~
- 1012901156045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch
- 1012900882212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
- 10128933Heavy Duty Filtration MOPAR Retrofit or Add On Parts Available
- 10011493Original minute mount wiring and e-force isolation module wiring conversions. Fisher. Various models including all gm/chevrolet and ford. 2002 & prior.
Every Dodge RAM 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.