2011 Dodge RAM 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › RAM 3500 › 2011
These records cover every 2011 Dodge RAM 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2011 Dodge RAM 3500. Newest first.
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the…
Risk and remedy
Risk
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Charger Police vehicles, 2007-2013 RAM 3500 Cab Chassis, 2008-2013 RAM 4500 and 5500 Cab Chassis, and 2013 RAM 2500 and 3500 vehicles. The affected vehicles have a 220 amp alternator that may suddenly fail.
Risk and remedy
Risk
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will replace the alternator with a revised alternator, free of charge. The recall began on December 23, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S68.
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Risk and remedy
Risk
If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.
Risk and remedy
Risk
A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy
Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.
Chrysler IS recalling certain model year 2008-2011 dodge RAM 2500/3500 4X4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge RAM 3500 cab chassis 4X2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge RAM 1500 mega cab 4X4, manufactured from february 14, 2008, through august 15…
Risk and remedy
Risk
This condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash.
Remedy
Dealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403.
Owner complaints
225 complaints3 involved a crash5 involved a fire6 injuries
What owners report most
Latest complaints
- Steering · Suspension
Seemingly at random whenever the truck goes over a bump at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it…
Seemingly at random whenever the truck goes over a bump at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it happen at least fifty to a hundred times since I bought it on 3-6-2026 and it only has 155,000 miles on it. The "Death Wobble has been a known problem on Ram 2500 and 3500 trucks built form 1994 through 2012 according to the internet. Yet nothing seems to have been done to fix it.
- Steering · Suspension
At random any time the truck goes over a bump in the road at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it…
At random any time the truck goes over a bump in the road at about 25MPH to 65MPH the whole truck will start to shake violently and uncontrollably like an earthquake is happening and the steering wheel will shake back and fourth and not stop until the truck comes to a complete stop. I've had it happen at least fifty to a hundred times since I bought it on 3/6/2026 and the truck only has 155,000 Miles on it. From what I've read on the internet the "death wobble" is pretty common in Ram trucks from 1994 all the way through 2012 yet Ram hasn't done anything to fix the problem.
- Electrical system
A mechanic at professional auto shop diagnosed the failed TIPM. It caused the fuel sending pump in the fuel tank to stop pumping. The truck stalled while driving on the highway leaving me stranded in 2-degree weather. I read online that there was a lawsuit for this issue but don't know how to file…
A mechanic at professional auto shop diagnosed the failed TIPM. It caused the fuel sending pump in the fuel tank to stop pumping. The truck stalled while driving on the highway leaving me stranded in 2-degree weather. I read online that there was a lawsuit for this issue but don't know how to file to recoup the $1200+ repair bill on top of the $200 cost to tow it to the auto repair shop. There was an electrical draw and emergency flashers randomly turning on causing the batteries to die a month prior to the failure of the TIPM. I did have the check engine light come on when the fuel pump was cutting out and stalling. The truck is currently in the shop, and they ordered a new remanufactured TIPM.
- Electrical system › Integrated trailer brake control
The contact owns a 2011 Ram 3500. The contact stated that the OEM trailer brake controller indicated that the trailer brake was disconnected even though it was attached correctly. The failure occurred while different trailers were hitched to the vehicle. The vehicle was taken to a certified…
The contact owns a 2011 Ram 3500. The contact stated that the OEM trailer brake controller indicated that the trailer brake was disconnected even though it was attached correctly. The failure occurred while different trailers were hitched to the vehicle. The vehicle was taken to a certified mechanic, but the cause of the failure was not determined. The contact replaced the OEM brakes with new OEM brakes; however, the failure persisted. The vehicle was taken back to an independent mechanic, who diagnosed and determined that there was not enough amp signal to recognize that the trailer was connected. The mechanic attached a magnetic pigtail line with magnets attached to both ends, and the vehicle recognized that the trailer was connected. The cause of failure was found; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 145,000.
- Unknown or other
While driving 70mph on the interstate, the truck randomly shut off. I lost power steering. Luckily I was going straight and there were no curves in the road, and I managed to pull the truck and trailer to the side of the road. All electrical assist, steering and brakes turned completely off…
While driving 70mph on the interstate, the truck randomly shut off. I lost power steering. Luckily I was going straight and there were no curves in the road, and I managed to pull the truck and trailer to the side of the road. All electrical assist, steering and brakes turned completely off, radio turned off, all electrical power was off. The engine shut off as well. As I was pulling over, the electrical turned back on but the engine did not. Once I was stopped, I turned the key off, waited 30 seconds, and then started the truck. It ran fine the rest of the way home, approximately 30 miles. I have not drove the truck since. This has happened 3 times, once parked idling after I pressed the door unlock button and the other time in the middle of an intersection. I took the truck to the dealership, paid for the inspection fee, but they could not recreate or find any wiring problems. It did throw a code when it happened, U0121 (Lost communication with ABS module). The dealer said they had to recreate it to diagnosis. I am fearful if I continue to drive the truck to pull my trailer, this could happen again while I am in a turn and I will not be able to continue to turn or stop the vehicle without electrical assist. Dodge does not seem interested in trying to fix this safety issue.
- Electrical system · Engine
The contact owns a 2011 Ram 3500. The contact stated that during cold weather, the engine would not heat up properly and hesitated to start. In addition, the contact stated that on several occasions, the heater grid connector on the driver's side melted bolts and wiring that intruded into the…
The contact owns a 2011 Ram 3500. The contact stated that during cold weather, the engine would not heat up properly and hesitated to start. In addition, the contact stated that on several occasions, the heater grid connector on the driver's side melted bolts and wiring that intruded into the engine, causing piston #6 to misfire. The contact related the failure to NHTSA Campaign Number: 23V060000 (Electrical System) however, the VIN was not included. There was no warning light illuminated. The local dealer was contacted; however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
- Steering
The contact owns a 2011 Ram 3500. The contact stated that on several occasions while attempting to make a right turn, the steering wheel seized. No warning light was illuminated. The failure occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed but the cause of…
The contact owns a 2011 Ram 3500. The contact stated that on several occasions while attempting to make a right turn, the steering wheel seized. No warning light was illuminated. The failure occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed but the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 20,000.
- Visibility/wiper
Coming home at night ran into a horde of bugs, I had just had the wiper reservoir filled. It was empty and I had to stop and wipe my windshield by hand. i looked on line I seen several owners had the same problem this I believe to be a manufactured problem. The dealer wants 400 hundred to replace the reservoir I believe this to be a Chrysler safety problem that has occurring to to many 2011 and 2012 vehicles,
- Electrical system · Engine
Don’t know, the fireman,said the engine caught on fire, some how look like from on top pointed to the top. I believe I believe it was exhaust? Fire department would write out report and send it to me. Devastated 68+ miles truck was paid off melted the whole front and top of the engine everything…
Don’t know, the fireman,said the engine caught on fire, some how look like from on top pointed to the top. I believe I believe it was exhaust? Fire department would write out report and send it to me. Devastated 68+ miles truck was paid off melted the whole front and top of the engine everything down! I want to know what happened?! 2011, dodge ram 1 ton 6.7diesel Cummings ! also melted my boat 2010 nitro Z7 with a 150 mercury bass boat $28,000 boat worth more than that now whet up in value! It had 15 hours only on engine! It’s not completely lost I pray…
- Electrical system · Engine · Fuel/propulsion system
I had a recall on the fuel heater plug and took care of the problem a few years back. I noticed today that the plug is leaking fuel and was wondering if the problem was ever fixed or if they used the same recalled parts? Do you ever recall an already recalled part? or do they ever pay for the part if I fix it myself?
- Steering
The passenger side tire rod in the steering linkage that connects from one tire to the other fell out of the adjusting tube it was screwed into. This caused both wheels to canter out for a total loss of steering. I had just refueled and was going 2mph turning out of the gas station. Had I been back…
The passenger side tire rod in the steering linkage that connects from one tire to the other fell out of the adjusting tube it was screwed into. This caused both wheels to canter out for a total loss of steering. I had just refueled and was going 2mph turning out of the gas station. Had I been back on the single lane hwy at 50mph the loss of steering would have resulted in a head on collision or dumping me into the forest trees. Having worked on similar front end parts in the past I find this absurd that those parts would simply pull apart, even if it were involved in striking a curb (which was not the case here). I have asked to repair facility to save the parts.
- Steering
Steering wheel locked while vehicle was being driven at approximately 60mph. All other systems functioned normally. With about 2' of play in locked steering wheel vehicle made it to road shoulder. Restarted vehicle 3 times but steering wheel remained locked. Put car in "D" and "R" successfully and…
Steering wheel locked while vehicle was being driven at approximately 60mph. All other systems functioned normally. With about 2' of play in locked steering wheel vehicle made it to road shoulder. Restarted vehicle 3 times but steering wheel remained locked. Put car in "D" and "R" successfully and vehicle would move normally but steering wheel remained locked. All other electrical and mechanical systems function normally. No warning lights on dash were displayed. Called LIthia Dodge in Bryan/College Station(where vehicle was eventually towed). They suggested disconnect battery for 15" and system might reset. It did not. I disconnected Battery a 2nd time for about a minute. Steering still locked. Vehicle towed to Lithia where they willmlook at it Tuesday September 7, 2021. This had never happened before.
- Power train
TL* the contact owns a 2011 RAM 3500. The contact stated that while driving at various speeds, the transmission experienced hard shifting with, service four wheel drive message displayed on the instrument panel. The cause of the failure was not determined. The local dealer and manufacturer were not…
TL* the contact owns a 2011 RAM 3500. The contact stated that while driving at various speeds, the transmission experienced hard shifting with, service four wheel drive message displayed on the instrument panel. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The contact indicated that the failure began after the vehicle was repaired under the nhtsa campaign number: 17v821000 (power train). The vehicle was not repaired. The failure mileage was 171,000.
- Electrical system · Electronic stability control (esc) · Visibility/wiper
This IS the second RAM 3500 I have purchased in a year and both have had the same issues with the blending doors for the heating and air condition unit. With that being said this IS a safety issue. The defrost will not work when the blending door are not operating properly. this cause the front…
This IS the second RAM 3500 I have purchased in a year and both have had the same issues with the blending doors for the heating and air condition unit. With that being said this IS a safety issue. The defrost will not work when the blending door are not operating properly. this cause the front windshield not to be able to defrost when it IS started or when it fogs up when going down the road. This IS a safety issue because you can not see out the windshield which put my family and other family at risk because I can not see properly out the windshield to see what IS going on and may cause an accident. This IS a large vehicle and would be devastating if I hit another vehicle. dodge has recalled this issue on other models under K17, but there IS no recall on the year that I own. *tr
- Steering
TL* the contact owns a 2011 RAM 3500. While attempting to steer the vehicle, the power steering would fail or the steering wheel would jerk in one direction and seize in that position. The contact took the vehicle to chrysler dodge jeep RAM north savannah (located at 1100 chatham pkwy, savannah, ga…
TL* the contact owns a 2011 RAM 3500. While attempting to steer the vehicle, the power steering would fail or the steering wheel would jerk in one direction and seize in that position. The contact took the vehicle to chrysler dodge jeep RAM north savannah (located at 1100 chatham pkwy, savannah, ga 31405, 912-712-7900) where it was diagnosed that the power steering pump and the power steering cooler failed. The vehicle was repaired; however, the failure continued. The contact reached out to the manufacturer, but did not get a response. The approximate failure mileage was 130,000. The vin was unknown.
- Electrical system
When going on rough roads vehicle shuts off. Have to manipulate ignition to get to start again. My family has 3 of these trucks and all are having these same issues. Just had ignition module replaced on a 2012 RAM with 100000 miles because it shut off when going down road and frightened driver.…
When going on rough roads vehicle shuts off. Have to manipulate ignition to get to start again. My family has 3 of these trucks and all are having these same issues. Just had ignition module replaced on a 2012 RAM with 100000 miles because it shut off when going down road and frightened driver. When truck dies you have no power steering or brakes. search on internet shows this to be a common problem to many with trucks of this year.
- Engine
TL* the contact owns a 2011 RAM 3500. While driving 50 mph, the water pump bearing disintegrated. There was excessive steam and smoke that impacted the driver's visibility, which caused the driver to have to brake extensively to coast the vehicle over to a complete stop. The vehicle was unable to…
TL* the contact owns a 2011 RAM 3500. While driving 50 mph, the water pump bearing disintegrated. There was excessive steam and smoke that impacted the driver's visibility, which caused the driver to have to brake extensively to coast the vehicle over to a complete stop. The vehicle was unable to be driven due to the internal water pump leakage. The vehicle was towed to a repair facility for further diagnostic testing. A dealer had not diagnosed the vehicle. The vehicle was excluded from nhtsa campaign number: 17v562000 (engine and engine cooling); although, the vehicle exhibited the same failure related to the recall campaign. The contact wanted to determine if this was a concentric-brand water pump and if the manufacturer's remedy provided a newly designed water pump with a hole. The manufacturer was notified of the failure. The approximate failure mileage was 98,000. * consumer stated water pump, it broke the serpentine belt which powers steering and brakes. When the water pump failed, it broke the serpentine belt which powered the steering and brakes. I could not turn but could slightly move the wheel enough to get the side of road. My electric thailor brakes were all that stopped my truck!!!*jb
- Engine
The vehicle was purchased new and has been in my possession since. The vehicle IS used very little in comparison with other vehicles this age (62518 miles). The vehicle IS housed in a garage when not in use. I have never had a water pump problem on any vehicle with so little miles. IS there a…
The vehicle was purchased new and has been in my possession since. The vehicle IS used very little in comparison with other vehicles this age (62518 miles). The vehicle IS housed in a garage when not in use. I have never had a water pump problem on any vehicle with so little miles. IS there a problem with this water pump???? I started the vehicle and allowed it to warm about 3 - 5 minutes as IS my practice, and drove away. I had driven approximately 6.5 miles when the heater began to blow cold air. I checked the temperature gauge and notice the temperature beginning to rise rapidly. I pulled the truck to the side of the road and shut it off. On close inspection I noticed that the coolant I was adding ran out as fast as it was going in. The bushing around the impeller shaft was as if it was missing.
- Steering
I have a 2011 RAM 3500 dually cummins truck. If I hit a bump in the road at highway speed it will start a very violent shake that caused me to veer into the next lane. This has happened many times towing my rv or not towing. This truck has 61,000 miles on it. It has the tie rod recall done, the…
I have a 2011 RAM 3500 dually cummins truck. If I hit a bump in the road at highway speed it will start a very violent shake that caused me to veer into the next lane. This has happened many times towing my rv or not towing. This truck has 61,000 miles on it. It has the tie rod recall done, the steering gear box replaced, several alignments and the problem continues. This truck IS very dangerous to drive at highway speed ( 65 mph ). It passed alignment at brandon dodge and big o tire company. I am now afraid to pull my rv and even drive this truck on any highway. I have done much research on this issue and chrysler claims this issue has been fixed. These trucks are built and claim to be able to tow very heavy loads. They are extremely dangerous to drive and the only way to get the shaking to stop IS to slow to 25 to 30 miles per hour while being on an interstate highway. This a very dangerous problem that fiat chrysler has claimed to be fixed, but its not fixed through the current recall. Please help my self as well as many heavy duty chrysler owners to get this problem repaired. Thankyou!
- Unknown or other
W 17, 2018 my husband stopped on the shoulder of a two lane road and believes he put the truck in park; the engine was still running. He removed his foot from the brake, unbuckled his seat belt, opened the door and stepped onto the ground. At that point the truck began to roll forward. he ran…
W 17, 2018 my husband stopped on the shoulder of a two lane road and believes he put the truck in park; the engine was still running. He removed his foot from the brake, unbuckled his seat belt, opened the door and stepped onto the ground. At that point the truck began to roll forward. he ran to try to catch it and fell. The left rear dual ran over his left foot, right ankle, and up the back of the right leg as far as the hip. the truck was parked on level ground but rolled slightly to the right, into a shallow ditch or depression. slight elevation on the other side of the ditch stopped the forward motion 20 or 30 feet from the point at which it began. when my husband eventually reached the truck it was in drive. If he neglected to put the truck in park, why did it not begin to roll as soon as he removed his foot from the brake? There were no rocks or impediments of any kind to prevent it. Can this be related to the shift interlock safety recall, 17v-821? Chrysler does not believe so. That part has now been replaced but we are wary about using the truck. Are there other reported incidents of this type?
- Steering · Suspension · Unknown or other
N49 / nhtsa 13v-529; #2 of the recall states they will repurchase your vehicle. We took that option. It was inspected by michael (xxxx) around 09/14/18. 09/18/18 we were offered $13,558 by jasmine (xxxxx). Rick (xxxx) signed the offer 09/25/18. Copy of the title front and back was faxed to…
N49 / nhtsa 13v-529; #2 of the recall states they will repurchase your vehicle. We took that option. It was inspected by michael (xxxx) around 09/14/18. 09/18/18 we were offered $13,558 by jasmine (xxxxx). Rick (xxxx) signed the offer 09/25/18. Copy of the title front and back was faxed to 844-840-3737 per their request. A 10 day payoff was faxed by usaa. As of today 11/09/18, 2:30pm dodge agent has not contacted me to turn this vehicle in. November 1ST I spoke with someone at 800-583-1403, ref# 57174908 (case number) and they assured me that linda (xxx) received the paperwork 10/19/18 and that it would settle soon. I was advised by someone at dodge and also jasmine that the check had already been cut. Jasmine also called and assured me that we would settle by friday 11/09/18. I called dodge today and now they say the check IS in process. I reminded them that all their calls are recorded and that I was requesting to speak with a supervisor. They inform me none are available. I advised I want a return phone call by 3PM today. That I continue to get the run around and then lied to about whether the check IS or has not been processed yet. I sent jasmine an email and reminded her she said this would only take 10 days and now as of today it IS 45 days since the process has started. I have a copy of our signed agreement. You can request a copy of all my phones call from dodge and jasmine (xxxxxx). I have had 2 strokes, my husband died october 6TH this year. This whole episode IS a tremendous about of stress on me. I started crying one of my phone calls to dodge. They should never agreed to the buy back if their intention was to drag their feet. Here it IS 3PM as I requested a call back even if they did not have an answer for me. No call back. (Xxxx) rick (xxxx) IS my husband. He died 10/06/18. parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).
- Power train
Dealership IS not tending to the recall.. Keep saying part IS not available. Been about 8 months.
- Service brakes · Unknown or other
There IS a nhtsa recall number: 17v-821, manufacturer recall number: T79 recall date: december 20, 2017. When I called mopar today to see what the status IS they told me the manufacturer still does not have a replacement part and added me to a list to be notified when it comes in (see attached live…
There IS a nhtsa recall number: 17v-821, manufacturer recall number: T79 recall date: december 20, 2017. When I called mopar today to see what the status IS they told me the manufacturer still does not have a replacement part and added me to a list to be notified when it comes in (see attached live assistance exchange). The solution in the interim IS to set the parking brake. Unfortunately when we use the parking brake it becomes difficult to shift out of park. The dealership does not have a solution for this problem, so we stopped using the parking brake. This leaves us with a defective vehicle. We are unable to use our 5TH wheel because we are concerned that we will be stuck somewhere and not be able to shift out of park. This resolution IS taking too long. I have noted the date the problem started with the parking brake.
- Power train · Service brakes
2011 dodge RAM 3500. Consumer writes in regards to brake transmission shift interlock safety recall.. *Ld the consumer stated the vehicle was placed into park with the engine running and the parking brake on. The vehicle rolled across the highway and into in electrical pole. There was a recall related to the failure, but the parts were unavailable.*js
- Tires · Wheels
Tl-contact owns a 2011 dodge RAM 3500..... Complaint...tires...general ameritrax tires.... Treading split apart on fron drivers side tire and tire blew out causing major damage to vehicle on main interstate at 70mph.... No recall on ameritrac tires at this time. December 11TH 2017 tire blew out on main interstate.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air…
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 11004993Replacement Totally Integrated Power Module (TIPM) Displays Incorrect Vehicle Identification Number (VIN) Current and Active
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10229871Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10229031Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
- 10228020Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10226283Center Console.
- 10225951CONNECTOR Trailer Tow,WIRING Trailer Tow,CONNECTOR 7 Way,WIRING Rear Bumper If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10222885CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10221380CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10221029Diesel Exhaust Fluid This bulletin provides information regarding the Diesel Exhaust Fluid (DEF) vehicle delivery fill guidelines.
- 10220868Transfer Case Gear Motor/Actuator Installation Guidelines.
- 10220837GEAR MOTOR, Transfer Case The gear motor assembly is shipped in AWD/2WD position. The transfer case needs to be positioned in AWD/2WD position to properly assemble gear motor to T-Case. Please reference Star Online publication S2121000003 for further details. Do not have the transfer case in in another position other than AWD/2WD and rotate the motor to align the bolt holes as this could result in damage to the gear motor.
- 10220496PLATE - CLUTCH PRESSURE For 68RFE trans use selective fit pressure plates between the overdrive and reverse clutch packs and hence use all three 52119929A$, 52119930A$, 04799116A$ maintain clearance For 65RFE & 66RFE no selectives for this pressure plate: 65RFE use 04799116A$ 66RFE use 52119929A$
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10218783Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10218303RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
- 10218178Part Description: Thermostat, Engine Issue Description: Important! There has been an application change to the Cummins turbo diesel thermostat. When replacing a thermostat confirm the correct replacement is choosen.~ 2010, 2011, and 2012 RAM Trucks 2500/3500/4500/5500 engine coolant operating temperature has been increased to 200 degrees requiring thermostat 68067109AA.~ 2009, 2013, and 2014 RAM Trucks 2500/3500/4500/5500 engine coolant operating temperature is 190 degrees requiring thermostat 68005464AA.~ These thermostats are not interchangeable and doing so will result in reduced engine performance.
- 10218147Powertrain Diagnostic And System Enhancements.
- 10218037Hands Free Module Prompts Begin Erroneously.
- 10217942Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10217614Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with updated software. illumination. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs): MIL Illumination P2096 - Downstream Fuel Trim System 1 Lean (5.7L Engines). P2097 - Downstream Fuel Trim System 1 Rich (5.7L Engines). P2098 - Downstream Fuel Trim System 2 Lean (5.7L Engines). P2099 - Downstream Fuel Trim System 2 Rich (5.7L Engines). Drivability Improvements: **MIL Lamp without DTC Active - Permanent Fault Code Issue (fix permanent fault code retention). ASD Relay (to improve fuel pump relay initialization at key on).** Fuel pump relay operation at key on. Engine seems to lack power at high engine RPMs (5.7L and 4.7L Engines). Shudder or shake condition on wide open throttle stab during downshift event (5.7L and 4.7L Engines). EVAP Diagnostic Enhancements. This diagnostic routine will be disabled while the vehicle is in decel fuel shut off mode.(3.7L/4.7L Engines only). Audible knock sound on WOT launches (DJ/DD 5.7L Engines only). Transmission Improvements: High engine RPMs needed before vehicle will upshift from 3rd to 4th. (5.7L and 4.7L Engines). Harsh 1st to 2nd gear upshift (5.7L and 4.7L Engines). Unexpected or busy downshift while coasting between 72-77 kmh (45-48 mph) (DS 5.7L Engines only).
- 10217569Failure Code Change This bulletin involves notifying the dealers and technicians of a change to the Required Flash (RF) and Customer Concern (CC) failure codes.
- 10217549Diesel Exhaust Fluid This bulletin provides information regarding the Diesel Exhaust Fluid (DEF) vehicle delivery fill guidelines.
- 10217521Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
- 10217428On Board Diagnosis (OBD) Monitor Readiness
- 10217426On Board Diagnosis (OBD) Monitor Readiness
- 10216438FLASH: Engine Systems and PTO Enhancements This bulletin involves selectively erasing and reprogramming the Engine Control Module (ECM) with new software. Cab chassis trucks equipped with a 6.7L Cummins diesel have a number of software improvements available. This latest Service Bulletin (SB) will include:Improvements To Prevent Unnecessary Malfunction Indicator Lamp (MIL) Illumination For: P0524 - ENGINE OIL PRESSURE SENSOR CIRCUIT LOW P051B - CRANKCASE PRESSURE SENSOR CIRCUIT RANGE/PERFORMANCE P20EE - SCR NOx CATALYST EFFICIENCY BELOW THRESHOLD - BANK 1 U010E - LOST COMMUNICATION WITH DIESEL EXHAUST FLUID CONTROL UNIT P2609 - INTAKE AIR HEATER SYSTEM PERFORMANCE P061A - ETC LEVEL 2 TORQUE PERFORMANCE P1123 - POWER TAKE OFF SYSTEM MONITOR CONTROL ERROR P2579 - TURBOCHARGER SPEED SENSOR CIRCUIT PERFORMANCE P2453 - DIESEL PARTICULATE FILTER PRESSURE SENSOR A CIRCUIT PERFORMANCE U059F - INVALID DATA RECEIVED FROM NOx SENSOR "B" P20EE - SCR NOx CATALYST EFFICIENCY BELOW THRESHOLD - BANK 1 Vehicles with DTC P20EE set in conditions other than highway speed and/or high load drive cycles should have normal diagnostics performed Enhanced Diagnostics For: Variable Geometry Turbocharger. Fuel level sensor. Misfire without MIL illuminationOther Updates: Too frequent regeneration readiness improvement Correct CAC out voltage in WiTech Add ability to read EMP sensor value in WiTech Display correct crankcase pressure in WiTech Display correct EGR position in WiTech Display correct alternator voltage in WiTech Improve idle shutdown messages - extra message removed Low Diesel Exhaust Fluid (DEF) level EVIC messaging strategy changes. Diesel Exhaust Fluid (DEF) system tampering EVIC messaging strategy changes. Oil change monitor - updated for easier reset (same basic procedure, easier to reset).
Every Dodge RAM 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.