2009 Dodge RAM 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › RAM 3500 › 2009
These records cover every 2009 Dodge RAM 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2009 Dodge RAM 3500. Newest first.
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge…
Risk and remedy
Risk
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles.…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.
Risk and remedy
Risk
A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy
Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.
Chrysler IS recalling certain model year 2008-2011 dodge RAM 2500/3500 4X4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge RAM 3500 cab chassis 4X2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge RAM 1500 mega cab 4X4, manufactured from february 14, 2008, through august 15…
Risk and remedy
Risk
This condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash.
Remedy
Dealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403.
Chrysler IS recalling 32,782 my 2008-2009 dodge RAM 2500, 3500 and 3500 cab chassis pickup trucks equipped with powers and sons steering linkage. the steering linkage drag link inner tie rod to pitman arm ball stud may fracture. also the steering linkage damper attaching the bracket may yield and shift on the linkage.
Risk and remedy
Risk
This could result in a loss of steering control and the restricted ability to turn the vehicle in one direction increasing the risk of a crash without warning.
Remedy
Dealers will replace the steering linkage drag link inner tie rod end assembly, and inspect the steering linkage damper bracket free of charge. the recall IS expected to begin on or before february 16, 2009. owners may contact chrysler at 1-800-853-1403.
Owner complaints
105 complaints6 involved a crash2 involved a fire1 injuries
What owners report most
Latest complaints
- Service brakes
The frame is completely rotted from wheel well to wheel well on both sides of vehicle frame was completely rotted thru with judge holes completely rusted thru The vehicle was sold with no brakes sold to me and with dog chain holding the gas tank in place because fuel straps were rotted thru and bad…
The frame is completely rotted from wheel well to wheel well on both sides of vehicle frame was completely rotted thru with judge holes completely rusted thru The vehicle was sold with no brakes sold to me and with dog chain holding the gas tank in place because fuel straps were rotted thru and bad wheel bearing that was ready to seize or will fall off vehicle purchased on 11/06 /25 and returned a couple days later within 7 days took it to repair shop to have brake lines repaired and they said they would put truck on lift because frame was rotted so bad they were afraid truck could break in half . Truck is supposed to be a 1 ton heavy duty truck capable of pulling a $15,000 lb fifth wheel trailer safely and no way shape or form could the truck barely pull itself it ran perfect shifted perfect but the frame and structure was completely rotted in half I am a senior citizen with two artificial knees and was incapable of crawling under the truck was told salesman put brake fluid in which breaks worked halfway home and all the brake fluid got pushed out of the brake lines because of the massive hole in the brakes had to drive the rest of the way home with no brakes endangering my life and others on the road in my opinion there's no way to repair the frame unless it is completely replaced the whole frame
- Power train · Service brakes
Hash shifting during acceleration and deceleration and aggressive braking during decelerating...was only doing this during acceleration in the beginning but now does it all the time . This has not left me stranded yet but, I feel like this is going to be a major problem if this problem does not get remedied soon . Started doing this about a month ago or so..
- Air bags
I was in a bad wreck on the freeway going freeway speed 60mph I hit a jersey barrier that caused me to roll my truck and not one of my airbags went off this accident happened in september 2018 I shattered my collarbone due to hitting the steering wheel and have had surgery's done and my collarbone will never be the same
- Power train · Power train › Axle assembly
TL* the contact owns a 2009 dodge RAM 3500. The contact stated that while driving at an unknown speed, the rear axle locked up and caused the vehicle to skid. The contact called shields motor co inc., (814 w cherry st, chanute, ks 66720, (620)-431-0483), and was informed to bring the vehicle in to…
TL* the contact owns a 2009 dodge RAM 3500. The contact stated that while driving at an unknown speed, the rear axle locked up and caused the vehicle to skid. The contact called shields motor co inc., (814 w cherry st, chanute, ks 66720, (620)-431-0483), and was informed to bring the vehicle in to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The technician stated that the failure was a known issue and that it was unsafe to drive the vehicle. The technician suggested that the vehicle be towed to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 110,503.
- Suspension
TL* the contact owns a 2009 dodge RAM 3500. The contact stated that when he pulled into a parking lot and made two quick turns, the steering wheel malfunctioned and the drag link detached from the vehicle. the contact was a truck mechanic and believed that the part was defective. the…
TL* the contact owns a 2009 dodge RAM 3500. The contact stated that when he pulled into a parking lot and made two quick turns, the steering wheel malfunctioned and the drag link detached from the vehicle. the contact was a truck mechanic and believed that the part was defective. the contact was concerned that if the toe link had detached on the highway, there could have been a major accident and loss of life. the toe link was replaced in a recall repair 5 years ago. The repairs were done at the dealer fisher chrysler dodge jeep RAM (349 e 32ND st, yuma, az 85365 (928) 344-2650). The manufacturer declined the contact's request for reimbursement and placement into a recall. The failure mileage was 99,126. *Ln*jb
- Electrical system
On 11/25/19 about 3 am the horn got stuck in the on position and nothing was labeled in the fuse box or manual (book) what IS the solution? My truck has only 40,012 miles, I'm totally surprised about this problem, and I was considering buying another dodge RAM truck!!!! Track was parked
- Electrical system · Steering · Suspension
My 2011 mega cab 3500 was purchased in nov of 2018 with only approx. 110K miles on odometer. After a short while of driving, a vibration started getting worse up until I took to a dealer at approx. 114K for a check on toe & alignment. It ended up being a total repair of upper & lower u-joints &…
My 2011 mega cab 3500 was purchased in nov of 2018 with only approx. 110K miles on odometer. After a short while of driving, a vibration started getting worse up until I took to a dealer at approx. 114K for a check on toe & alignment. It ended up being a total repair of upper & lower u-joints & ball joints. Also had to replace driver's mirror-had short, wiring harness on passenger headlight-had short, transmission shifter seal leaked, new pinion gear & seal, & few other items also. It seems like a diesel that has just started breaking in was falling apart on me before it's time. Needless to say, about 4 months or so after I made the purchase, I had to fork out a !!heap!! Of $$$$$ for repairs that I couldn't recover. Funny thing IS, before I bought the truck, another gentleman told me these years of dodge trucks he had heard they were having a lot of front end trouble. I'm shocked there hasn't been a recall. It sure would be nice to be reimbursed.
- Power train · Steering
Two issues: 1: knocking sound when turning at parking lot speeds. I've replaced bushings, linkages, ball joints, and nothing helped. I replaced wheel hub assemblies and the knocking IS reduced, but not fixed. Shop owners that drive the same truck say they've spent thousands of dollars on their own…
Two issues: 1: knocking sound when turning at parking lot speeds. I've replaced bushings, linkages, ball joints, and nothing helped. I replaced wheel hub assemblies and the knocking IS reduced, but not fixed. Shop owners that drive the same truck say they've spent thousands of dollars on their own vehicles and can't pinpoint the front end noises either. 2:Vibration under the vehicle, from the transfer case, through the drive shaft, to the rear differential. Diesel shop says it's a common issue for the seals to get worn out due to imbalanced drive shaft. However, the drive shaft didn't lose any weights and was fine for the fist 90,000 miles. This IS a very common issue with dodge adam 2500 and 3500, according to the shop. At first I thought it was the tires, so I had them replaced and kept going to different shops, thinking that some may be better at balancing than others. There's a definite vibration between 45-55 mph and then it's really bad at 69-75+ mph. It's been getting worse for months and after replacing worn out seal on transfer case, it still isn't proper, but somewhat better. Shop said it's temporary and partial fix until I get the driveshaft balanced, but it has to be sent off for balancing and could take 3-4 days. I can't be without my truck for 3 days. I drove a ford for 300,000 miles with no issues in the steering nor in the drivetrain. I drove a chevy for 200,000 miles with zero issues that this dodge RAM 3500 has.
- Service brakes · Unknown or other
Driver side entry assist hand hold breaks and allows driver to fall backwards when trying to use to enter vehicle. brake line failure from fluid holder to ABS distribution block rust out and releases brake fluid and pedal goes to floor and will not stop vehicle. brake hoses deteriorates and does not allow caliper to release and causes overheat problems with poor steering when brake IS applied
- Unknown or other
I purchased a vehicle in october 2014. the miles was advertised as 81,000. The title and all of the paperwork shows 81,000. the title does not show true miles unknown or it does not show not actual miles. the dodge dealership in covington, ga ran a carfax report of the vehicle in may 2017 and it…
I purchased a vehicle in october 2014. the miles was advertised as 81,000. The title and all of the paperwork shows 81,000. the title does not show true miles unknown or it does not show not actual miles. the dodge dealership in covington, ga ran a carfax report of the vehicle in may 2017 and it had discrepancies of mileage rollback. based on carfax and the calculations the vehicle has approximately 330,000 plus miles on it. I can not sell the truck. I can not trade it in because of the mileage rollback. this IS something that I just found out in may 2017. I contacted the dealership and the owner would not talk to me about the issue. the owner had one of the employees to tell me that he will not be doing anything about it. this IS against federal and state laws. Please help. thank you.
- Exterior lighting
High beam and or low beam lights quit or go off from time to time. Dealer said its a "tipm" computer. At a cost of over $800.00 to replace or $100.00 to flash the computer to repair? Can only be flashed 3 - 4 times before it has to be replaced. All the wiring and connections are good. Dealer said…
High beam and or low beam lights quit or go off from time to time. Dealer said its a "tipm" computer. At a cost of over $800.00 to replace or $100.00 to flash the computer to repair? Can only be flashed 3 - 4 times before it has to be replaced. All the wiring and connections are good. Dealer said it was probably because of a faulty bulb and burned out the "tipm" ? I dont know, but sounds like a problem that dodge needs to address. If left unchecked / repaired it will slowly disable all the head lights high and low, plus the day time and fog lights. Not for sure when it started as I had just bought it from a individual, and only noticed it when switching from high to low beams. The truck has 130,000 miles. They say this can happen when trailer wires were incorrectly added? Again this IS suppose to be dodges pulling truck but with no $2.00 fuses to replace, just an $ 800.00 fix? Really dodge??
- Visibility/wiper
TL* the contact owns a 2009 dodge RAM 3500. While driving approximately 55 mph, the windshield wipers intermittently failed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
- Suspension
Death wobble while driving down the interstate going around 50/60 miles I hit a bump in the road and the truck shakes out of control. The truck doesn't stop shaking until you slow down til about 30. it's very dangerous, just today I hit a bump going across a bridge on the interstate and the truck…
Death wobble while driving down the interstate going around 50/60 miles I hit a bump in the road and the truck shakes out of control. The truck doesn't stop shaking until you slow down til about 30. it's very dangerous, just today I hit a bump going across a bridge on the interstate and the truck started shaking dangerously and another truck was behind me and on the side of me. The vehile on the right side of me had to hit the shoulder because while my truck was shaking the truck was going in that persons lane. I was scared out of my mind, it seemed that the truck just wouldn't slow down while I was on my breaks. This IS very dangerous and an accident waiting to happen. These trucks need to be recalled and fixed correctly before a life IS lost or someone hurt badly because of a faulty vehicle by chrysler/dodge
- Air bags
TL* the contact owns a 2009 dodge RAM 3500. The contact received notification of nhtsa campaign number: 16v352000 (air bags) however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failures. The manufacturer was not made aware of the issue.
- Structure › Body · Unknown or other · Wheels
Driving down the frwy at required speed when rt rear pass tire blew causing extensive damage to the wheel, rt rear panel & tailpipe. This tire had 3,000 mi. On it & we had chkd psig on all tires just previous to the blowout. This tire was a lt265/70r-17/10 terramax ht all position owl made by…
Driving down the frwy at required speed when rt rear pass tire blew causing extensive damage to the wheel, rt rear panel & tailpipe. This tire had 3,000 mi. On it & we had chkd psig on all tires just previous to the blowout. This tire was a lt265/70r-17/10 terramax ht all position owl made by dynamic tire. Les schwab replaced it with one just like it. We had a 4,000lb arctic fox cab over camper on the truck at the time. Dynamic states there IS not enough evidence of poor quality or anything else that would name them as the responsible party.
- Air bags
Pilson auto center in charleston, il has failed to remedy the situation. when the recall was first issued we called the dealership and they said they would put our vehicle on a list and we have yet to hear from them. when I called the dealership they said we were still on a list and that they would call us.
- Exterior lighting
When using the left turn signal, both signal lights would become active on the tail lights, but only show left turn on the dash. when using the right turn, no light would work at all. turned out to be the turn signal multifunction switch, which after searching also can affect the head lights…
When using the left turn signal, both signal lights would become active on the tail lights, but only show left turn on the dash. when using the right turn, no light would work at all. turned out to be the turn signal multifunction switch, which after searching also can affect the head lights working or not, and windshield wipers. I have checked on the internet forums and have found this happening on many dodges, mostly 2006 and newer.
- Steering › Linkages › Tie rod assembly
TL* the contact owns a 2009 dodge RAM 3500. While driving 65 mph, the contact lost control of the vehicle and drove into a ditch. The vehicle was towed to the dealer where it was diagnosed that the driver side tie rod ball stud fractured and needed to be replaced. The vehicle was repaired. The…
TL* the contact owns a 2009 dodge RAM 3500. While driving 65 mph, the contact lost control of the vehicle and drove into a ditch. The vehicle was towed to the dealer where it was diagnosed that the driver side tie rod ball stud fractured and needed to be replaced. The vehicle was repaired. The vehicle was included in nhtsa campaign number: 13v529000 (steering). The vehicle was repaired, but the failure recurred. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The approximate failure mileage was 81,000.
- Equipment · Visibility/wiper
TL* the contact owns a 2009 dodge RAM 3500. While attempting to utilize the windshield defrost function during inclement weather, the defroster and windshield wiper function became inoperable. The failures occurred intermittently without warning. The vehicle was diagnosed and repaired. The vin was…
TL* the contact owns a 2009 dodge RAM 3500. While attempting to utilize the windshield defrost function during inclement weather, the defroster and windshield wiper function became inoperable. The failures occurred intermittently without warning. The vehicle was diagnosed and repaired. The vin was not included in nhtsa campaign number: 09v158000 (equipment). The manufacturer was made aware of the failure. The failure mileage was 69,000. updated 05/06/16*lj the consumer stated the defective windshield wiper motor repair was made by an authorized dealer. *Tr
- Air bags
Takata recall. I received a recall notice from fiat chrysler automobiles (r25/nhtsa 15v-313) that was termed as an "interim notification letter" quite a few months ago stating that I would be notified when the repair parts become available. To date I have not received any further notices about the…
Takata recall. I received a recall notice from fiat chrysler automobiles (r25/nhtsa 15v-313) that was termed as an "interim notification letter" quite a few months ago stating that I would be notified when the repair parts become available. To date I have not received any further notices about the availability of parts. I had a similar experience with the last recall on my dodge RAM 3500. It appears that fiat chrysler IS purposefully failing to notify consumers of parts availability. I believe this warrants further investigation by the nhtsa to find out why fiat chrysler has failed to advise consumers of the availibilty of parts. I checked fiat chrysler's web site a few minutes ago and it states that parts are available so I don't know why I was not notified by them.
- Tires
While driving at highway speed with a p/u camper on my 1 ton p/u. the right rear tire came apart damaging the bed of my truck and destroying my wheel. I had recently checked the tire pressure. The tire failed with the tread separating and side walls split in several places. The tire tread depth was 7/32" per perfection tire store manager. The tire had 37,851 miles on it.
- Air bags
TL* the contact owns a 2009 dodge RAM 3500. The contact received a recall notification for nhtsa campaign number: 15v313000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. ...Updated 02/08/16 *bf... Updated 05/03/18*jb
- Air bags
TL* takata recall. The contact owns a 2009 dodge RAM 3500. The contact received notification of nhtsa campaign number: 15v313000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to do the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Air bags
TL* takata recall. The contact owns a 2009 dodge RAM 3500. The contact received notification of nhtsa campaign number: 15v313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2009 dodge RAM 3500. The contact received notification of nhtsa campaign number: 15v313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. update 01/15/16 ma
- Steering
TL* the contact owns a 2009 dodge RAM 3500. The contact stated that the tires prematurely had been worn out. The vehicle was taken to the dealer and an alignment was performed and the tie rod assembly was replaced. Months after the repairs, there was premature deterioration of the ball joints and…
TL* the contact owns a 2009 dodge RAM 3500. The contact stated that the tires prematurely had been worn out. The vehicle was taken to the dealer and an alignment was performed and the tie rod assembly was replaced. Months after the repairs, there was premature deterioration of the ball joints and tires. The tires were replaced by the contact due to the failure. The dealer later stated that the ball joints had been worn and they replaced the shocks and ball joints as well they provided an alignment. The contact stated that while driving approximately 65 mph, the vehicle stalled and it was unable to restart. The vehicle was towed to a dealer who diagnosed that the tipm and the fuse box box needed to be replaced. The vehicle was not included in nhtsa campaign numbers: 13v529000 (steering), 11v350000 (steering) and 09v005000 (steering). The approximate failure mileage was 103,600.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Chrysler's execution of 13V-528 & 529
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the…
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.
- Outer Tie Rod Failure
ODI received complaints regarding failing tie rod ball studs on Model Year 2008-2011 Dodge Ram 2500 and 3500 vehicles resulting in loss of steering control.Chrysler concluded that misalignment of the left (driver side) ball stud on vehicles built with the Cross Car steering linkage system could allow contact between…
ODI received complaints regarding failing tie rod ball studs on Model Year 2008-2011 Dodge Ram 2500 and 3500 vehicles resulting in loss of steering control.Chrysler concluded that misalignment of the left (driver side) ball stud on vehicles built with the Cross Car steering linkage system could allow contact between the bull stud and the ball housing which could weaken the stud and result in fracture.Chrysler submitted a recall notice on August 15, 2011 involving certain MY 2003-2011 Ram 2500 and Ram 3500 pickup trucks built or repaired with the Cross Car steering linkage.Chrysler will inspect, repair or realign the front end of the subject vehicles as needed.Chrysler's announcement of a safety recall on this matter addresses ODI's concerns.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10332525, 10357937, 10366591, 10303744, 10377166, 10373240, 10343969, 10375403, 10324831, 10373546, 10370771.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10191460Valve Body. These may cause over drive cycling.
- 10191455Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only.
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
- 10169249Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10169247Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10169245Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10166537RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
- 10159951Flash: MIL Illumination With Transmission And Driveability Improvements This bulletin involves flash reprogramming the Powertrain Control Module (PCM) with new software. The customer may experience a MIL illumination. Upon further investigation the technician may find that any of the following erroneous Diagnostic Trouble Codes (DTCs): ? U0140 - Lost Communication With Body Control Module. 2010 DJ 5.7L (Sales Code EZC) Attempting to clear this DTC will be unsuccessful. ? P050D - Cold Start Rough Idle. ? P2181 - Cooling System Performance has been set. ? P0935 - Line Pressure Sensor Circuit High. All RFE transmissions. P0300 through P0308 - Multiple and Single Cylinder Misfire. This condition can occur when the vehicle is started cold and the driver immediately places the vehicle in drive and applies heavy throttle. Driveability and Transmission improvements are also included with this software release. These changes consist of the following: ? Enhanced clutch protection for more robust torque management during repeated fore and aft movement (rocking vehicle). All engines. ? A revised torque convertor lockup schedule that will reduce transmission temperatures in Tow/Cruise mode. All models equipped with RFE transmission. ? A Clunk sound or feel a shudder when the cruise control resume switch is pressed. This condition is most noticeable after the brakes were pressed to cancel cruise control and then the resume switch is pressed. All models equipped with RFE transmission. ? A shudder or shaking feeling when a wide open throttle (WOT) event is performed by the customer. This is most noticeable after the transmission downshifts during the WOT event. This condition will stop once the transmission upshifts. All models equipped with RFE transmission. ? A shudder or shaking feeling when accelerating from a stop under moderate throttle. This condition will stop once the transmission upshifts. All models equipped with RFE transmission.
- 10139985Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 10139978Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 10139595Part Description: Insulator in Lever Assembly - Valve Body - Trans Issue Description: The manual valve insulator, attaching rivet and an instruction sheet are now available as a kit. If the insulator requires replacement lease order 68253099AA. Note: Insulator color is not relevant for service
- 1013900968069384A$, R8069384A$, 68086182A$, R8027067A$, RL002012A$ - Gasket, Cylinder Head Cover Before replacing injectors for Diagnostic Trouble Codes P0201, P0202, P0203, P0204, P0205, and/or P0206, please make sure that the wiring loom and/or connector in the valve cover gasket is not the root cause to your concern. In addition, make sure that the wiring attaching nuts are torqued to their proper value.~
- 10138987Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 1012900882212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
- 10121927NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar (M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~
- 10058671Fiat chrysler: tsb contains an owner's notification letter. Select document search button below. On some trucks, body wiring harness electrical connectors for diesel particulate filter (dpf) temperature sensor was connected incorrectly, causing oxides of nitrogen (nox), from tailpipe emissions, to exceed federal and california standards. Model 2013 RAM 2500, RAM 3500.
- 10058565Chrysler: some vehicles experience screen lock up on radio display or the screen goes blank, intermittently, text message IS grayed out soft keys, back up display turns off. Model 2015 charger, durango, grand cherokee, cherokee, RAM 1500, 2500, 3500, 3500 cab, 4500 cab, truck.
- 10058540RAM: diesel exhaust fluid (def) gauge level IS erratic and sticks for long period of time along with malfunction indicator lamp (mil) illuminating and information IS provided for approving proper diesel exhaust fluid inside tank and replacing def pump if necessary
- 10044182Chrysler: flash: mil illuminating with transmission and driveability improvements. This bulletin involves flash reprogramming the powertrain control module (pcm) with new software. Also included model ram1500 model year 2010 and model dakota model years 2009-2010.
- 10041904Dodge: bulletin providing alignment procedures for tie rod ball stud housing for the right and left. Model yrs for cab chassis (reg and mega pickups and 4X4) 2003-2011.
- 10033690Dodge: bulletin involves replacing the short runner valve (srv), srv connector, wiring pigtail, and adding a new stud for a tie strap.
- 10033185Dodge: improved fuel tank venting. Vehicles were shipped with a fuel tank vent that under severe conditions, may allow moisture and debris to enter the fuel tank through the vent. Dealers are requested to replace the fuel tank vent with a revised part.
- 10033113Dodge: engine control module (ecm) software program on about 159,700 trucks may cause illumination of the malfunction indicator lamp (mil) when no problem exists or under certain conditions allow heavy sooting of the turbocharger, exhaust gas recirculation valve and diesel particulate filter. Heavy sooting could damage emissions components and result in increased emissions. The engine control module must be reprogrammed (flashed). Csc letter was rec'd.
- 10032766Chrysler/jeep/dodge: california emissions warranty addendum. The warranty book on certain vehicles may contain errors or may be missing information regarding the coponents covered by the california emissions warranty. Dodge-caravan/grand caravan, charge/charger SRT8, magnum/magnum SRT8, viper, avenger, nitro, challenger/challenger SRT8, durango/durango hybrid, journey, RAM 2500/3500, caliber/caliber SRT4; jeep commander, grand cherokee/grand cherokeesrt8, compass, patroit, liberty; chrysler town&country, pacifica, 300 SRT8, ptcruiser, sebring/sebring conv., aspen/aspen hybrid.
- 10032004Dodge/chrysler: mil illumination and stationary desoot and other enhancements. Involves selectively erasing and reprogramming the engine control module (ecm) with new software.
- 10031004Dodge: revised diagnostic and repair procedures for dtc p2262-turbocharger boost pressure not detected-mechanical. Recent pcm calibration updates have improved the robustness to this dtc through updated diagnostic strategies.
- 10030706Dodge: mil illumination or stored diagnostic trouble code (dtc) for p1004 or 02016 or 02017. This involves replacing the short runner valve (srv), srv connector, wiring pigtail, and adding a new stud for a tie strap. The srv wiring takeout was not long enough and caused excessive wear on the srv, and srv wiring connector resulting in a loose connection. Also includes model/my 2009 cab chassis (4500).
Every Dodge RAM 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.