2008 Dodge RAM 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › RAM 3500 › 2008
These records cover every 2008 Dodge RAM 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
11 recalls name the 2008 Dodge RAM 3500. Newest first.
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge…
Risk and remedy
Risk
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles.…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.
Risk and remedy
Risk
A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy
Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.
Risk and remedy
Risk
A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy
Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.
Chrysler IS recalling certain model year 2008-2011 dodge RAM 2500/3500 4X4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge RAM 3500 cab chassis 4X2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge RAM 1500 mega cab 4X4, manufactured from february 14, 2008, through august 15…
Risk and remedy
Risk
This condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash.
Remedy
Dealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403.
Fabtech IS recalling certain aftermarket replacement pitman arms, p/nos. Fts93001 and ft44039, installed for use on certain 2003 through 2008 dodge 2500 4WD, 3500 4WD, and 1500 4WD mega cab vehicles. the pitman arm can fracture and break away from the steering box causing total loss of steering control.
Risk and remedy
Risk
Steering loss could result in a vehicle crash possibly resulting in property damage, injury or death.
Remedy
Fabtech will notify owners and authorized installers will inspect for defective pitman arm and replace if necessary free of charge. the safety recall began on may 24, 2010. owners may contact fabtech at 1-877-432-2832.
E-n-g mobile system IS recalling certain model year 2008 chevrolet w5500, model year 2007-2009 dodge 3500, model year 2009 mighty mover, model year 2006-2009 ford E-250, E-350 and E-450, model year 2008-2009 GMC w4500, model year 2007 international 4300, model year 2009 toyota land cruiser vehicles equipped with carrier airv ceiling units, model nos.…
Risk and remedy
Risk
This defect could result in a fire.
Remedy
E-n-g mobile system will notify owners and the vehicles will be repaired by carrier free of charge. please see carrier's defect report 09e-053. the safety recall IS expected to begin during december 2009. owners may contact carrier at 1-877-584-7059 or e-n-g mobile system at 1-925-798-4060.
Chrysler IS recalling 32,782 my 2008-2009 dodge RAM 2500, 3500 and 3500 cab chassis pickup trucks equipped with powers and sons steering linkage. the steering linkage drag link inner tie rod to pitman arm ball stud may fracture. also the steering linkage damper attaching the bracket may yield and shift on the linkage.
Risk and remedy
Risk
This could result in a loss of steering control and the restricted ability to turn the vehicle in one direction increasing the risk of a crash without warning.
Remedy
Dealers will replace the steering linkage drag link inner tie rod end assembly, and inspect the steering linkage damper bracket free of charge. the recall IS expected to begin on or before february 16, 2009. owners may contact chrysler at 1-800-853-1403.
Chrysler IS recalling 108,429 my 2007-2008 dodge RAM 2500 and 3500 pickup trucks equipped with 6.7L diesel engines. a silencer pad can sag and contact the exhaust gas recirculation (egr) cooler.
Risk and remedy
Risk
This could result in an engine compartment fire.
Remedy
Dealers will add a bracket to support the engine compartment silencer pad adjacent to the egr cooler. the recall IS expected to begin during december 2008. owners may contact chrysler at 1-800-853-1403.
Knapheide IS recalling 108 my 2006-2008 pro series truck beds equipped with an icc bumper which included a provision for a ball hitch. there may be an insufficient weld attaching the hitch channel to the supporting structure.
Risk and remedy
Risk
This could result in bending of the hitch channel or the hitch could be pulled off the vehicle, increasing the risk of a crash.
Remedy
Knapheide will offer two remedies to its customers: (1) for those customers who do not use the hitch, the hitch will be removed from the truck bed and replaced with an icc bumper; or (2) for those customers who need a hitch, a receiver hitch assembly will be added to the existing hitch assembly and all suspect weld joints will be re welded. the recall began on august 15, 2008. owners may contact knapheide at 1-877-473-5763.
Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, "glazing…
Risk and remedy
Risk
In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass.
Remedy
Safelite will notify its retail customers and replace the glass free of charge. Retail customers can contact safelite toll free at 1-888-843-2906. Safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. Wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. The recall began on january 15, 2008.
Owner complaints
173 complaints9 involved a crash14 involved a fire6 injuries
What owners report most
Latest complaints
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact purchased a 2008 Dodge Ram 3500 in November of 2023. The vehicle was purchased from the dealer, Louies Auto Sales (1514 E Main St, US Hwy 441, Leesburg, FL 34748). The contact stated when the vehicle was purchased the odometer indicated the mileage was 217,000. The…
Odometer Fraud. The contact purchased a 2008 Dodge Ram 3500 in November of 2023. The vehicle was purchased from the dealer, Louies Auto Sales (1514 E Main St, US Hwy 441, Leesburg, FL 34748). The contact stated when the vehicle was purchased the odometer indicated the mileage was 217,000. The contact attempted to sell the vehicle and the service document indicated that in 2011, the odometer reading was 338,221. The selling dealer was not made aware of the issue. The contact stated that the dealer was no longer in business.
- Steering
.The contact owns a 2008 Dodge Ram 3500. The contact stated that while attempting to reverse in the driveway, the steering wheel made an abnormal cracking sound and became significantly loosened. The contact stated that upon inspecting the vehicle, he noticed that the tie rod had fractured. The…
.The contact owns a 2008 Dodge Ram 3500. The contact stated that while attempting to reverse in the driveway, the steering wheel made an abnormal cracking sound and became significantly loosened. The contact stated that upon inspecting the vehicle, he noticed that the tie rod had fractured. The contact related the failure to NHTSA Campaign Number: 13V529000 (Steering). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 162,020. The VIN was not available.
- Electrical system
There seems to be a problem with the wiring harness in the steering column. Lights in the dash flash. You can turn the vehicle off and restart and it will stop. Sometimes the lights will start flashing again and sometimes not.
- Electrical system · Engine · Fuel/propulsion system
Power loss occurs at anytime. All the time. Truck slows down to idle speed. Really bad when doing 70 on the interstate. Must shut engine off, press accelerator slowly for 5 times then restart engine. Electronic throttle controller has been replaced 6 times now. They all failed again between 7 and 40 miles. Have not been able to get it repaired.
- Engine
TL* the contact stated employed by a company that owns a 2008 dodge RAM. The contact stated while an employee was driving at approximately 35 mph an abnormal odor was detected the cabin of the vehicle. The driver was able to stop the vehicle and upon opening the hood fire was seen in the engine…
TL* the contact stated employed by a company that owns a 2008 dodge RAM. The contact stated while an employee was driving at approximately 35 mph an abnormal odor was detected the cabin of the vehicle. The driver was able to stop the vehicle and upon opening the hood fire was seen in the engine compartment. The fire department was contacted and extinguished the fire. A fire investigation report was not available. The approximate failure mileage was 116,216.
- Exterior lighting
I purchased headlights from carid for my 2008 dodge RAM 3500 in december 2019. the headlights have shadows causing dark spots and a hazard. In the interim, I purchased led bulbs from the same company to rectify the problem, but the led bulbs will go dark periodically. Carid will not exchange the headlights for another brand, nor return my money, so I can purchase safer headlights.
- Suspension
While driving at speeds on highway and interstate, when hitting a bump, hole, or uneven surface (usually exiting a brifge), the front end starts vibrating violently becoming difficult to control and does not stop until the vehicle IS stopped. Each time this happens, the battery terminals come off. This has occurred four times since august of 2019, note, the vehicle was not driven in sept, oct, or nov.
- Visibility/wiper
Driving in rain and wipers went slow like losing voltage or power then just stopped. I had this happen once before but when they seemed sluggish I just had mechanic replace the motor. The motor IS less than 2 years old. I read about wiper motor issues but my vin doesn't seem to be on there. Not…
Driving in rain and wipers went slow like losing voltage or power then just stopped. I had this happen once before but when they seemed sluggish I just had mechanic replace the motor. The motor IS less than 2 years old. I read about wiper motor issues but my vin doesn't seem to be on there. Not sure but hoping it can be added. Will take back to mechanic and see about transverser which are the arms under the cowl that move the wipers per the motor. If still having issue has to be wiper recall due to moisture right? Have replaced alternator already due to low voltage so it can't be that. Replaced batteries when I replace alternator. Everything else electrical working just fine.
- Steering · Suspension
TL* the contact owns a 2008 dodge RAM 3500. The contact stated that the vehicle experienced a death wobble while driving and the front end shook violently. The contact had to depress the brake pedal with force to stop the vehicle and the steering wheel could not be controlled. There were no warning…
TL* the contact owns a 2008 dodge RAM 3500. The contact stated that the vehicle experienced a death wobble while driving and the front end shook violently. The contact had to depress the brake pedal with force to stop the vehicle and the steering wheel could not be controlled. There were no warning indicators illuminated. The vehicle was towed to the contact's residence. The dealer was not contacted. The contact replaced the track bar himself and ordered a dodge RAM bolt; however, the failure recurred. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 160,000.
- Power train
TL* the contact owns a 2008 dodge RAM 3500. While driving 65 mph, the contact heard a loud abnormal noise and lost control of the vehicle. The electrical system malfunctioned and the vehicle was towed to an independent mechanic. The contact was informed that there was a defect in the transfer case…
TL* the contact owns a 2008 dodge RAM 3500. While driving 65 mph, the contact heard a loud abnormal noise and lost control of the vehicle. The electrical system malfunctioned and the vehicle was towed to an independent mechanic. The contact was informed that there was a defect in the transfer case that caused it to explode. The vehicle was then towed to lithia chrysler jeep dodge of roseburg (1600 ne airport rd, roseburg, or 97470, (541) 378-4945) where the contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 140,000.
- Steering · Wheels
TL* the contact owns a 2008 dodge RAM 3500. While driving approximately 45 mph, the steering wheel seized without warning. The contact coasted the vehicle to the side of the road and resumed driving to his residence. In addition, each time the vehicle drove over a bump, the front end shook…
TL* the contact owns a 2008 dodge RAM 3500. While driving approximately 45 mph, the steering wheel seized without warning. The contact coasted the vehicle to the side of the road and resumed driving to his residence. In addition, each time the vehicle drove over a bump, the front end shook violently and the tires wobbled. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 122,000. *tr
- Unknown or other
Very little heat from floor vents.all heat seems to go to dash or windshield no matter what setting the switch IS on.not much fun to drive 35 miles to town with no heat on feet when it's 15* or colder.
- Steering
There IS a terrible wobble when running at speed and hit a bump in the road.
- Electrical system · Electronic stability control (esc) · Exterior lighting
Tipm has went out on truck. head lamps, blinkers do not work properly. Will replace tipm
- Steering · Suspension
TL* the contact owns a 2008 dodge RAM 3500. The contact stated that the suspension was unstable in the front of the vehicle due to the steering. The steering assembly was loose and the steering wheel veered left and right, which prevented the driver from safely driving over 40 mph. The contact was…
TL* the contact owns a 2008 dodge RAM 3500. The contact stated that the suspension was unstable in the front of the vehicle due to the steering. The steering assembly was loose and the steering wheel veered left and right, which prevented the driver from safely driving over 40 mph. The contact was uncertain if a death wobble would occur. The vehicle was taken to the dealer to be repaired per nhtsa campaign number: 13v529000 (steering), but the remedy failed to provide a solution. The vehicle was taken to the dealer several times, but the failure continued. More than one independent mechanic provided diagnostic testing. The manufacturer was notified of the failure. The contact was waiting to determine if the manufacturer could remedy the failure. The failure mileage was not available.
- Electrical system › Wiring › Interior/under dash
TL* the contact owns a 2008 dodge RAM 3500 quad cab. While the vehicle was parked, the contact noticed smoke underneath the dashboard. The contact was able to turn off the vehicle. The contact noticed loose wires under the steering wheel where the smoke was located. The contact pulled some wires…
TL* the contact owns a 2008 dodge RAM 3500 quad cab. While the vehicle was parked, the contact noticed smoke underneath the dashboard. The contact was able to turn off the vehicle. The contact noticed loose wires under the steering wheel where the smoke was located. The contact pulled some wires apart and the smoke stopped. The installation on the wiring was burned. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 160,000.
- Air bags
TL* takata recall. The contact owns a 2008 dodge RAM 3500. The contact received notification of nhtsa campaign number: 16v352000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2008 dodge RAM 3500. The contact received notification of nhtsa campaign number: 16v352000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Electronic stability control (esc) · Steering
My 2008 dodge RAM 3500 has death wobble in when you barely hit a bump. The only way to stop the shaking IS to bring the truck to a complete stop. We have had the tie rod recall fixed. Before the recall the truck did not have this problem, it only occurred after the recall was fixed. The dodge…
My 2008 dodge RAM 3500 has death wobble in when you barely hit a bump. The only way to stop the shaking IS to bring the truck to a complete stop. We have had the tie rod recall fixed. Before the recall the truck did not have this problem, it only occurred after the recall was fixed. The dodge mechanic stated that the ball joints needed replaced but we got a second opinion and they stated there was nothing wrong with the ball joints on our truck. This has been going on for some time now.
- Electrical system · Engine · Exterior lighting
TL* the contact owns a 2008 dodge RAM 3500. While driving, the instrument panel and exterior lighting illuminated brightly and the vehicle stalled. The contact pulled over and discovered that the tipm was smoking and caused six unknown fuses to become inoperable. The vehicle was towed to the…
TL* the contact owns a 2008 dodge RAM 3500. While driving, the instrument panel and exterior lighting illuminated brightly and the vehicle stalled. The contact pulled over and discovered that the tipm was smoking and caused six unknown fuses to become inoperable. The vehicle was towed to the contact's residence and restarted. After the vehicle was restarted, it caught on fire. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 245,000.
- Air bags
TL* the contact owns a 2008 dodge RAM 3500. The contact received notification of nhtsa campaign number: 16v352000 (air bags) however, the part for the recall repair was not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The manufacturer was not made aware of the issue. Vin tool confirms remedy not yet available.
- Air bags
TL* the contact owns a 2008 dodge RAM 3500. The contact stated that the repair for nhtsa campaign number: 16v352000 (air bags) exceeded a reasonable amount of time. The recall notification was received in july of 2016. The dealer stated that the part was not available for repair. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* takata recall. The contact owns a 2008 dodge RAM 3500. The contact received notification of nhtsa campaign number: 16v352000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags · Engine · Steering
TL* takata recall. The contact owns a 2008 dodge RAM 3500. The contact received notification of nhtsa campaign numbers: 08v641000 (engine and engine cooling), 09e001000 (steering), 13v528000 (steering), 15v313000 (air bags) and 16v352000 (air bags. The parts to do the repairs were unavailable. The…
TL* takata recall. The contact owns a 2008 dodge RAM 3500. The contact received notification of nhtsa campaign numbers: 08v641000 (engine and engine cooling), 09e001000 (steering), 13v528000 (steering), 15v313000 (air bags) and 16v352000 (air bags. The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Parts distribution disconnect.
- Air bags
Poke with dealership on 8/6/16 and 11/8/16 and they informed me that they had not received the parts yet. and I would be notified by manufacturer when parts are available, when might the be available?
- Air bags
TL* takata recall. The contact owns a 2008 dodge RAM 3500. The contact received notification of nhtsa campaign number: 16v352000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The interim recall notice provide a specific date for when the part…
TL* takata recall. The contact owns a 2008 dodge RAM 3500. The contact received notification of nhtsa campaign number: 16v352000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The interim recall notice provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Chrysler's execution of 13V-528 & 529
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the…
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.
- Outer Tie Rod Failure
ODI received complaints regarding failing tie rod ball studs on Model Year 2008-2011 Dodge Ram 2500 and 3500 vehicles resulting in loss of steering control.Chrysler concluded that misalignment of the left (driver side) ball stud on vehicles built with the Cross Car steering linkage system could allow contact between…
ODI received complaints regarding failing tie rod ball studs on Model Year 2008-2011 Dodge Ram 2500 and 3500 vehicles resulting in loss of steering control.Chrysler concluded that misalignment of the left (driver side) ball stud on vehicles built with the Cross Car steering linkage system could allow contact between the bull stud and the ball housing which could weaken the stud and result in fracture.Chrysler submitted a recall notice on August 15, 2011 involving certain MY 2003-2011 Ram 2500 and Ram 3500 pickup trucks built or repaired with the Cross Car steering linkage.Chrysler will inspect, repair or realign the front end of the subject vehicles as needed.Chrysler's announcement of a safety recall on this matter addresses ODI's concerns.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10332525, 10357937, 10366591, 10303744, 10377166, 10373240, 10343969, 10375403, 10324831, 10373546, 10370771.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10229181Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a Non-EGR application. Unless, the EGR Block-Off Plate is being transferred from the old engine.
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10223602Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a Non-EGR application. Unless, the EGR Block-Off Plate is being transferred from the old engine.
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10218307Flash: UConnect and Voice Recognition Inoperative This bulletin involves replacing the Hands Free Module (HFM). The customer may describe the following conditions: A complete loss of UConnect operation. A complete loss of Voice Recognition functionality
- 10191460Valve Body. These may cause over drive cycling.
- 10191455Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only.
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
- 10169249Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10169247Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10169245Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10166537RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
- 10140258Flash: UConnect and Voice Recognition Inoperative This bulletin involves replacing the Hands Free Module (HFM). The customer may describe the following conditions: A complete loss of UConnect operation. A complete loss of Voice Recognition functionality
- 10139985Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 10139978Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 10139595Part Description: Insulator in Lever Assembly - Valve Body - Trans Issue Description: The manual valve insulator, attaching rivet and an instruction sheet are now available as a kit. If the insulator requires replacement lease order 68253099AA. Note: Insulator color is not relevant for service
- 1013900968069384A$, R8069384A$, 68086182A$, R8027067A$, RL002012A$ - Gasket, Cylinder Head Cover Before replacing injectors for Diagnostic Trouble Codes P0201, P0202, P0203, P0204, P0205, and/or P0206, please make sure that the wiring loom and/or connector in the valve cover gasket is not the root cause to your concern. In addition, make sure that the wiring attaching nuts are torqued to their proper value.~
- 10138987Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 1012900882212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
- 10121927NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar (M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~
- 10076509SUBJECT: Flash: UConnect and Voice Recognition Inoperative SYMPTOM/CONDITION: The customer may describe the following conditions: A complete loss of UConnect operation. A complete loss of Voice Recognition functionality
- 10041904Dodge: bulletin providing alignment procedures for tie rod ball stud housing for the right and left. Model yrs for cab chassis (reg and mega pickups and 4X4) 2003-2011.
- 10034230Dodge: ccn update required with J35 recall. Involves verifying emission recall g30-replace oxygen sensor module and reprogram ecm has been performed. If not, perform first. Verifying software level, and if necessary, selectively erasing and reprogramming cab compartment node (ccn) module with new software, etc.
- 10033185Dodge: improved fuel tank venting. Vehicles were shipped with a fuel tank vent that under severe conditions, may allow moisture and debris to enter the fuel tank through the vent. Dealers are requested to replace the fuel tank vent with a revised part.
- 10033113Dodge: engine control module (ecm) software program on about 159,700 trucks may cause illumination of the malfunction indicator lamp (mil) when no problem exists or under certain conditions allow heavy sooting of the turbocharger, exhaust gas recirculation valve and diesel particulate filter. Heavy sooting could damage emissions components and result in increased emissions. The engine control module must be reprogrammed (flashed). Csc letter was rec'd.
- 10032766Chrysler/jeep/dodge: california emissions warranty addendum. The warranty book on certain vehicles may contain errors or may be missing information regarding the coponents covered by the california emissions warranty. Dodge-caravan/grand caravan, charge/charger SRT8, magnum/magnum SRT8, viper, avenger, nitro, challenger/challenger SRT8, durango/durango hybrid, journey, RAM 2500/3500, caliber/caliber SRT4; jeep commander, grand cherokee/grand cherokeesrt8, compass, patroit, liberty; chrysler town&country, pacifica, 300 SRT8, ptcruiser, sebring/sebring conv., aspen/aspen hybrid.
- 10032004Dodge/chrysler: mil illumination and stationary desoot and other enhancements. Involves selectively erasing and reprogramming the engine control module (ecm) with new software.
- 10031004Dodge: revised diagnostic and repair procedures for dtc p2262-turbocharger boost pressure not detected-mechanical. Recent pcm calibration updates have improved the robustness to this dtc through updated diagnostic strategies.
- 10028388Chrysler:dodge: approximately 2969 vehicles, equipped with an automatic transmission, may have been shipped with a gearshift cable that may slip out of adjustment and not allow low gear selection.
- 10026738Dodge service campaign: see document search button for owner letter. An incorrect vehicle emission control information (veci) label was inadvertently installed on about 60 of the truck cab and chassis. Csc letter was received.
- 10026168Chrysler/dodge/jeep: flash:diagnostic trouble code, dtc p0740 or p1798 and automatic transmission shift improvements 1-2 or 2-3 cold shift improvements.
- 10025162Turbocharger cleaning procedure due to excessive soot accumulation for 2007-2008 (DH/D1) RAM truck (2500/3500).
Every Dodge RAM 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.