2014 Ford Explorer
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 Ford Explorer. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2014 Ford Explorer. Newest first.
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Risk and remedy
Risk
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the…
Risk and remedy
Risk
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia…
Risk and remedy
Risk
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Risk and remedy
Risk
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk and remedy
Risk
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Risk and remedy
Risk
A loss of the wheel or wheel end can increase the risk of a crash.
Remedy
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
Risk and remedy
Risk
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Owner complaints
1,684 complaints32 involved a crash6 involved a fire38 injuries2 deaths
What owners report most
Latest complaints
- Steering
My steering wheel suddenly became really loose causing the control of the vehicle to be really difficult and it make a very loose hollow noise.
- Seat belts
My drivers seat belt will only fasten at the perfect angle about 10% of the time or less. I called form to open a claim but they said it was a “wear and tear” item. I don’t think a SEATBELL is a negotiable.
- Engine
Engineering design flaw. Water pump connected to the timing chain, knowing that it would cost thousands of dollars to fix.
- Engine · Fuel/propulsion system · Power train
Vehicle Safety Hazard Report: Toxic Cabin Fumes & Engine Hazard Following Improper Franchise Repair My 2014 Ford Explorer (VIN: [XXX]) was serviced at Sawgrass Ford in Sunrise, FL for an initial internal water pump replacement. Immediately following this repair, the vehicle began emitting heavy…
Vehicle Safety Hazard Report: Toxic Cabin Fumes & Engine Hazard Following Improper Franchise Repair My 2014 Ford Explorer (VIN: [XXX]) was serviced at Sawgrass Ford in Sunrise, FL for an initial internal water pump replacement. Immediately following this repair, the vehicle began emitting heavy white exhaust smoke and filling the passenger cabin with toxic chemical fumes. I returned immediately to Sawgrass Ford to address this severe safety hazard. The service advisor conducted a "courtesy check," explicitly falsely assured me that the vehicle was safe, and released it back to me. Due to the continuous heavy white smoke and toxic interior cabin fumes, the vehicle represents an immediate public road hazard and toxic inhalation danger. I have permanently parked the vehicle to avoid further hazardous exposure and imminent secondary internal engine destruction. The dealership completely failed to diagnose the internal coolant breach after servicing that exact internal system. A formal dealer compliance investigation has been filed with the Florida Bureau of Dealer Services. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
Power Assist Steering fails and becomes very difficult to turn the steering wheel, requiring much force to initiate a turn and requires just as much force to disengage/return the steering to a straight ahead direction. It cuts out unexpectedly and often. Dealer has examined and says cannot be…
Power Assist Steering fails and becomes very difficult to turn the steering wheel, requiring much force to initiate a turn and requires just as much force to disengage/return the steering to a straight ahead direction. It cuts out unexpectedly and often. Dealer has examined and says cannot be repaired without replacing the whole steering shaft, gear and rack as well as the tie rods. Vehicle only has about 80,000 miles and steering rack and gears should not wear out this soon.
- Unknown or other
I was driving down the highway, and I heard what sounded as if something had fallen on vehicle and cracked my window. However, there wasn't anything, so I got out of the car and saw that my B pillar trim had come off and was hanging down by the wires on the driver side of vehicle. This was very frightening as this could have resulted in an accident due to this piece falling apart on the side of the car.
- Steering
My 2014 Ford Explorer experienced a serious electric power steering failure. While driving, the vehicle displayed “Power Steering Assist Fault” and the steering became extremely difficult to turn due to loss of steering assistance. I was driving with my child in the vehicle when this occurred. I…
My 2014 Ford Explorer experienced a serious electric power steering failure. While driving, the vehicle displayed “Power Steering Assist Fault” and the steering became extremely difficult to turn due to loss of steering assistance. I was driving with my child in the vehicle when this occurred. I believe this created a potentially life-threatening situation. If I had needed to make an emergency maneuver or avoid another vehicle or obstacle, I may not have been able to control the vehicle normally. I could have been killed and my child could have been seriously injured or killed. The Power Steering Control Module was scanned and produced these DTCs: U3000-96 – Control Module: Component Internal Failure; U2011-49 – Motor: Internal Electronic Failure; U3000-49 – Control Module: Internal Electronic Failure. I replaced the battery with a brand-new battery and replaced a corroded EPAS fuse, but the steering remained extremely difficult and the problem continued. The vehicle is currently at Howell Ford in [XXX]. I have been given an estimated repair cost of approximately $2,700 plus tax. The repair has not yet been authorized. I previously contacted NHTSA and received Request #XXX, concerning “2014 Explorer Electric Power Steering Failure / Matching EPAS DTCs.” I am concerned this may be a safety-related defect and may be related to electric power steering failures reported on other Ford Explorer model years. I am requesting that NHTSA compare my vehicle, symptoms, and DTCs with other Ford Explorer EPAS complaints, investigations, recalls, and manufacturer information and determine whether the 2014 Explorer requires further safety review. I can provide the VIN, diagnostic scan, photographs, dealership information, and repair estimate. This was an actual loss of steering assistance, not merely a warning light, and occurred while I had my child in the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Suspension · Unknown or other
2 incomplete recalls
- Steering
Steering simply shutoff and locked up while driving. I seen there's a recall on 2013 Ford exploers but not for 2014 even though its the same problem. Now im without a vehicle and it will be a expensive repair.
- Unknown or other
I own a 2014 Ford Explorer, VIN [XXX]. In approximately 2020, I reported damaged exterior A-pillar appliqué trim clip(s) to a Ford dealer and requested repair. I was told the needed part was on backorder. The condition was not permanently repaired. Ford later issued Safety Recall 24S02 / NHTSA…
I own a 2014 Ford Explorer, VIN [XXX]. In approximately 2020, I reported damaged exterior A-pillar appliqué trim clip(s) to a Ford dealer and requested repair. I was told the needed part was on backorder. The condition was not permanently repaired. Ford later issued Safety Recall 24S02 / NHTSA Recall 24V-031 for certain 2011-2019 Ford Explorers involving exterior A-pillar appliqué trim retention clips that can allow the trim to loosen or detach. This is the same or substantially similar condition I reported years earlier. At a later dealer visit, the dealer verified the damaged A-pillar trim. Instead of completing a permanent repair, black duct tape was applied as a temporary measure. I was again told the recall repair parts were on backorder and that I was on a waiting list. The recall repair remains incomplete. I am concerned the exterior A-pillar trim could loosen or detach while driving, creating roadway debris and a hazard to other motorists. I believe the continued delay is unreasonable because I first reported this condition in 2020, the dealer verified it, and the issue is now covered by a safety recall. I request that NHTSA review Ford’s and the dealer’s continued inability to provide the required recall repair and the reliance on duct tape as a long-term temporary measure. I request prompt availability of the correct parts and completion of the recall repair at no cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Structure › Body
Recall issued and notified via mail by Ford for faulty A-pillarsin 2024. A-pillars can fall off vehicle while driving and can cause safety issue. Vehicle was taken to dealer for inspection in March of 2025 to verify issue and was informed that no parts are available. After several visits to…
Recall issued and notified via mail by Ford for faulty A-pillarsin 2024. A-pillars can fall off vehicle while driving and can cause safety issue. Vehicle was taken to dealer for inspection in March of 2025 to verify issue and was informed that no parts are available. After several visits to service department and phone calls, still no parts available for now 2+ years. Ford apparently has no intention of providing parts for the recall.
- Structure
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 55 MPH, the front driver’s side A-pillar trim had detached.…
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 55 MPH, the front driver’s side A-pillar trim had detached. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 127,000.
- Unknown or other
There are often times that there is a strong exhaust odor inside the vehicle, especially when idling
- Unknown or other
This complaint concerns a failed federal safety recall repair that has resulted in structural damage and rendered my vehicle unsafe to drive. I am the original owner of this vehicle (since XXX). On XXX, Riverside Ford ([XXX]) performed a federal safety recall repair on my vehicle's A-pillars. On…
This complaint concerns a failed federal safety recall repair that has resulted in structural damage and rendered my vehicle unsafe to drive. I am the original owner of this vehicle (since XXX). On XXX, Riverside Ford ([XXX]) performed a federal safety recall repair on my vehicle's A-pillars. On January 28, 2026, the vehicle began leaking water. On that day the dealership find the leak due to cracked A-pillar from the clip not holding.In May 2026 I had 4 inches of standing water on the passenger side while in Florida on vacation, and smeared excessive, unprofessional adhesive on the exterior trim. Took it to the dealership the Monday after returned from vacation to have them figure out why it was leaking again. They charged me $218 to have a diagnostic check even though it was part of the recall. Couldn't find any leaks. Took the headliner down. Said that they cleaned out the sunroof tubes but didn't verify if anything ever came out of them. Went back again because of the adhesive that was seeping and dried onto it and you look it's very sloppy. Contacted Ford corporate office opened a case. On XXX, during a another attempt, the dealership replaced the A-pillars again. Upon pickup, the interior sunroof headliner was completely sagging and unseated from its rails. There are massive structural gaps on all sides where I can stick my hand through to the sunroof rails. The dealership service manager, Connie Tell, denied responsibility and refused to let me view the shop video. The vehicle is no longer weather-tight, poses an interior electrical/mildew hazard, and cannot be driven in the rain due to the dealership's faulty execution of a federal safety recall. They also chipped paint off of my vehicle again taking the pillars off to replace them. Connie, when I had mentioned it said you already have paint chips on your car. What difference would it make that's not the point at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Steering
Sudden and complete loss of power steering assist while vehicle was in operation. Vehicle became extremely difficult to steer, creating safety hazard for driver and child passenger. Inspection revealed 150A EPAS Mega Fuse, Part #L0114875AA, was melted due to electrical short in Power Steering…
Sudden and complete loss of power steering assist while vehicle was in operation. Vehicle became extremely difficult to steer, creating safety hazard for driver and child passenger. Inspection revealed 150A EPAS Mega Fuse, Part #L0114875AA, was melted due to electrical short in Power Steering Control Module. This is identical to the defect described in NHTSA Safety Recall 14V316000 / Ford 14S06. Fire risk confirmed by melted/burned fuse condition. Photos of failed component attached. Component is available for inspection. Ford Customer Service denied assistance under Recall 14S06 on 07/10/2026, claiming vehicle was not covered despite physical evidence of the exact defect described in the recall. Vehicle manufacture date is 06/2014. Ford Technical Service Bulletin 15-0082 acknowledges some 2014 vehicles may still have defective modules installed. Vehicle is currently inoperable. Owner has dependent child with medical therapy appointments requiring reliable transportation. Current mileage approximate as vehicle cannot be driven. Request immediate NHTSA investigation and enforcement under federal safety law 49 USC 30120.
- Structure
The contact owns a 2014 Ford Explorer. The contact received the notification letter for NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the driver’s side exterior trim was loose. The vehicle was taken to the local dealer, and the contact was informed that the part was on back…
The contact owns a 2014 Ford Explorer. The contact received the notification letter for NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the driver’s side exterior trim was loose. The vehicle was taken to the local dealer, and the contact was informed that the part was on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but the line was busy. The failure mileage was approximately 70,000.
- Structure › Body
I am the owner of a 2014 Ford Explorer. There is an open recall on the vehicle; Recall number: 24S02. The plastic retention clips holding the exterior A-pillar moldings may not be properly engaged, which can allow the pieces to loosen and fly off at highway speeds. During the period following…
I am the owner of a 2014 Ford Explorer. There is an open recall on the vehicle; Recall number: 24S02. The plastic retention clips holding the exterior A-pillar moldings may not be properly engaged, which can allow the pieces to loosen and fly off at highway speeds. During the period following receipt of the recall notices I have made attempts to have the recall resolved. I made the attempts during routine safety and emissions testing, scheduled and unscheduled maintenance service visits. I have been advised by the dealer that the parts are unavailable and Ford has provided no timeline for parts availability. I contacted Ford Corporation directly and have been unable to obtain a date when parts would be available and was redirected to the dealer. My understanding is that the dealer is unable to perform the requisite service because it is unable or unwilling to provide the necessary parts.
- Steering
While sitting at a stop light, waiting to turn, the steering wheel went stiff, then I was forced to make the turn without the power steering. it started working again but made a very loud grindy noise. the noise has not gone away. I took it to a shop, and they assesed everything, and stated the…
While sitting at a stop light, waiting to turn, the steering wheel went stiff, then I was forced to make the turn without the power steering. it started working again but made a very loud grindy noise. the noise has not gone away. I took it to a shop, and they assesed everything, and stated the power steering rack has a fault code, and that the inner tie rods are loose, along with they can hear the power steering rack motor making a lot of noise. while going down the road the steering wheel shakes, and when making turns the steering wheel sticks and I have to yank the wheel back to unstick it. the vehicle is available to be inspected, at any time. I was almost in an accident multiple times due to the steering sticking and the wild vibration in the wheel. please help
- Structure
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Unknown or other
The defective recall items outlined in NHTSA Recall 24V031 (safety recall notice 24S02) continue to remain unrepaired and unresolved. The original notice was dated January 2024 and advised that parts and repairs should be available by late 2024. As of May 26, 2026 parts are not available and the…
The defective recall items outlined in NHTSA Recall 24V031 (safety recall notice 24S02) continue to remain unrepaired and unresolved. The original notice was dated January 2024 and advised that parts and repairs should be available by late 2024. As of May 26, 2026 parts are not available and the windshield trim attachments and related rubber seals are not in place. The safety recall notice details the risks associated with this unrepaired and unresolved recall item.
- Electrical system · Steering · Unknown or other
My pillar are coming off to the point when it rains water get inside my car. It’s messed up my system in my car. I can’t close my sun roof and water comes down from my lights that’s above my head where you put your sunny sunglasses in. I been calling around and still haven’t got no where.
- Steering
When driving, the steering wheel became less responsive. The next day, we drove a few hundred miles and got gas. After turning the car back on, the steering became even less responsive, resulting in a lot of force being needed to be used in order to turn the vehicle. In addition to this, the car…
When driving, the steering wheel became less responsive. The next day, we drove a few hundred miles and got gas. After turning the car back on, the steering became even less responsive, resulting in a lot of force being needed to be used in order to turn the vehicle. In addition to this, the car was extremely difficult to keep straight, making driving on a single-lane road extremely dangerous. We have dropped the car off at the dealership and are waiting until Monday or Tuesday for a diagnosis and repair.
- Electrical system
Backup camera failed, screen turns black or freezes when the car is put in Reverse. While driving or in reverse the screen becomes pixelated with red, green stripes. The camera is unuseable which creates a safety hazard. A recall is currently active for Ford 2015 explorers but not 2014 ford…
Backup camera failed, screen turns black or freezes when the car is put in Reverse. While driving or in reverse the screen becomes pixelated with red, green stripes. The camera is unuseable which creates a safety hazard. A recall is currently active for Ford 2015 explorers but not 2014 ford explorers. It is the exact problem the 2015 explorers are experiencing. The recall needs to be expanded to include the 2014 models.
- Unknown or other
The dashboard will randomly not work upon start up or stop working while driving... this only occurs for no longer than 1 min and will self correct. I have had multiple mechanics look for the cause of the issue and have replaced everything short of the instrument cluster and the wiring harness of…
The dashboard will randomly not work upon start up or stop working while driving... this only occurs for no longer than 1 min and will self correct. I have had multiple mechanics look for the cause of the issue and have replaced everything short of the instrument cluster and the wiring harness of the truck. While this doesn't seem to interfere with the function of my vehicle, this is/can be very dangerous. Please advise
- Structure
The contact owns a 2014 Ford Explorer. The contact received a recall notification, NHTSA Campaign Number: 24V031000 (Structure) however the parts were unavailable. In addition, the contact stated that the recall repair was initiated in 2024, and the parts were still unavailable. The manufacturer…
The contact owns a 2014 Ford Explorer. The contact received a recall notification, NHTSA Campaign Number: 24V031000 (Structure) however the parts were unavailable. In addition, the contact stated that the recall repair was initiated in 2024, and the parts were still unavailable. The manufacturer was contacted, and a complaint was filed. The contact's vehicle had not experienced any failure regarding the open recall repair.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Windshield trim molding Item detachment
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has…
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repair procedure during windshield replacements or other services. On January 19, 2024, Ford filed safety recall 24V-031 for MY 2011-2019 Ford Explorer vehicles to address the subject defect. In the Part 573 Safety Recall Report, Ford identified that a detached A-pillar trim panel can create a road hazard for other road users, increasing the risk of a crash. The recall remedy includes an inspection of the existing A-pillar trim panel and, if necessary, the replacement of the component. The remedy A-pillar trim panels will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Exhaust Odor in Passenger Cab
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety…
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the evolution of Ford service bulletins intended to reduce the level of exhaust odors and carbon monoxide (CO) entering the occupant compartment was examined and independent tests to evaluate the effectiveness of the final Field Service Actions (FSA) for both consumer and police vehicles were conducted. As part of the investigation, the agency also examined the effects of cracked exhaust mani-cats on the measured CO levels in the vehicles and tested the FSA repairs to ensure they did not adversely impact occupant compartment CO levels due to cracked mani-cats.The investigation identified upfitting issues for Police Interceptor vehicles. Upfitting (sirens, lights, cages, auxiliary power, etc.) is typically performed by governmental fleet operations, independent repair facilities, or local Ford dealers after the sale of the new vehicle. Sealing issues caused by upfitting were responsible for the highest measured carbon monoxide levels in tested vehicles. The police FSA instructs how to inspect the quality of the vehicle upfits and how to properly seal any leaks caused by these upfits, at no cost to the police agency. Similarly, the highest CO levels measured in consumer vehicles were usually traced to sealing issues caused by rear crash damage where the repairs did not ensure sealing integrity. The most recent Ford FSA procedure for both the police (17B25) and consumer vehicles (17N03) includes an HVAC reprogramming operation. Tests by Ford and NHTSA have demonstrated a substantial reduction of CO levels due solely to the HVAC reprogramming. Other FSA repairs also demonstrated measurable contributions to CO level reductions during controlled tests.Throughout the investigation, vehicles accurately measured with higher levels of carbon monoxide were almost always affected by upfitter alterations, damage, or other causes compromising rear passenger cabin seals.NHTSA received thousands of reports alleging odors which triggered a variety of physiological responses, predominately nausea, headaches, and lightheadedness. NHTSA focused the investigation on accurately measuring vehicle CO levels, and accurately measuring carboxyhemoglobin (COHB) levels from properly administered blood tests. Using rigorous test methods to produce exhaust gas intrusion in vehicles with a properly performed FSA, occupant compartment CO levels remained below current environmental limits for CO in any environment (EPA ambient air quality standards). Furthermore, even without FSA repairs, no vehicles unaffected by upfitter issues or prior crash damage were identified with CO levels that exceed accepted occupational CO exposure levels. This investigation finds that the 2011-2017 Ford Explorer vehicles when accurately measured produce occupant compartment CO levels which fall below current accepted health standards, and could not identify COHB levels for vehicle drivers or other occupants, which exceeded thresholds for acute physiological effects. Therefore, the agency has not identified a defect that represents an unreasonable risk to motor vehicle safety.This inve
- Ford Explorer Exhaust Odor
During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year…
During the National Highway Traffic Safety Administration?s (NHTSA?s) investigation into the Ford carbon monoxide allegations, the Office of Defects Investigation (ODI) identified additional Vehicle Owner Questionnaire (VOQ) reports with similar exhaust odor claims.Presently, ODI has identified 791 VOQs for Model Year 2011-2017 Ford Explorers pertaining to exhaust odor claims.ODI has identified three crashes and 41 injuries potentially linked this issue.The reported injuries range from unspecified to loss of consciousness, with the majority being nausea, headaches, or dizziness ? all of which can be symptomatic of carbon monoxide exposure.Additionally, Ford provided 2,400 reports including owner complaints, warranty claims, dealer field reports, and legal claims, that involve 2,051 vehicles that may be connected to the exhaust odor issue.NHTSA's Vehicle Test and Research Center tested multiple vehicles, including complaint vehicles, during the investigation.ODI also conducted field inspections of complaint vehicles and crashes involving police units that occurred while the officers were on duty.When possible, data was collected to quantify carbon monoxide levels in the examined vehicles.Based on the information gathered to date, NHTSA upgraded this investigation to an Engineering Analysis (EA17-002).
- Front Brake Hose Failure
On April 29, 2015, the Office of Defects Investigation (ODI) opened PE15-017 to investigate a report alleging incidents of front brake hose failure in model year (MY) 2015 Ford Explorer Police Interceptor vehicles used by the Sacramento Police Department in its pursuit driving training program (VOQ 10705832).On…
On April 29, 2015, the Office of Defects Investigation (ODI) opened PE15-017 to investigate a report alleging incidents of front brake hose failure in model year (MY) 2015 Ford Explorer Police Interceptor vehicles used by the Sacramento Police Department in its pursuit driving training program (VOQ 10705832).On September 28, 2015, ODI upgraded the investigation to an Engineering Analysis (EA15-005) to assess maximum front caliper crimp temperatures under various test conditions, test hose assemblies removed from police interceptor service for any signs of thermal degradation, and further assess field data for evidence of a defect trend related to the alleged defect.The alleged defect results from exposure to extremely high heat at the caliper-side hose crimp. NHTSA?s vehicle testing suggests that the conditions necessary to produce the critical temperatures in the subject components result from drive-soak intervals that can occur during the Sacramento training program.NHTSA's testing of hose assemblies returned from police interceptor service did not identify any evidence of thermal degradation.NHTSA has not confirmed any incidents of caliper crimp failures due to overheating in vehicles not subjected to the Sacramento training course driving.The low number of hose assembly failure reports and the absence of any verified incidents of heat related front brake hose crimp failures since 2015 suggests that the Sacramento PD incidents resulted from conditions unique to the training program.A safety related defect trend has not been identified at this time and further use of Agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The Agency will take further action if warranted by the circumstances.For additional information, see the Closing Report in the document file for EA15-005 on www.nhtsa.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10232579Certain 2011-2017 Model Year Explorer Vehicles Rear Wheel Knuckle Replacement REASON FOR THIS SUPPLEMENT Program Terms: added 21R01 and 21R02 REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR: added 21R01 and 21R02 OWNER NOTIFICATION MAILING SCHEDULE: added mailing schedule for 21R01 and 21R02 OASIS ACTIVATION: added 21R01 and 21R02
- 10226951Certain 2011-2017 Model Year Explorer Vehicles Rear Toe Link Replacement Under Safety Recall 21S32, some of the affected vehicles exposed to a highly corrosive environment where road salt is used extensively during winter months, have experienced a seized toe link ball joint resulting in a fracture of the outboard section of the rear suspension toe link.
- 10222507Certain 2011-2017 Model Year Explorer Vehicles Rear Wheel Knuckle Replacement Ref 21S32 Submitting Owner Letter
- 10214127Certain 2014-2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt - In all of the affected vehicles, the air bag light may illuminate as a result of a worn or damaged connection to the rear inflatable seat belt connector.
- 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- 10208271This program provides a no-cost, one-time repair (if needed) to the rear wheel knuckles for six (6) months from the Repair Order (RO) opening date for field service actions 21S32 or 21S43 provided that the RO opening date occurs on or before July 31, 2023. This is a one time repair. In some of the affected vehicles exposed to a corrosive environment where road salt is used during winter months, the rear toe link ball joint located in the rear knuckle could seize. A seized toe link ball joint could wear out and develop a knocking noise after installation of the updated toe links in the FSAs 21S32 or 21S43
- 10207905Customer Satisfaction Program 21B11 - Supplement #1 - Certain 2014 - 2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt
- 10207049Some 2011-2022 Explorer and 2020-2022 Aviator vehicles may experience an inoperative roof opening panel motor. If diagnostics lead to a motor replacement, visually inspect the original motor for signs of water intrusion. If found, determine source of water leak prior to replacing the motor. Refer to Workshop Manual (WSM), Section 501-17, Pinpoint Test A for 2011-2016 and Pinpoint Test B for 2017-2022 for identifying the source of the water leak.
- 10206858Customer Satisfaction Program 21B11 Certain 2014-2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt: In all of the affected vehicles, the air bag light may illuminate as a result of a worn or damaged connection to the rear inflatable seat belt connector.
- 10205031Touchscreen navigation system - arabic language - blank screen
- 10205012Harsh Engagement during elevated idle - Ambient temperature below -9 C. Some 2013-2015 Explorer vehicles located in Russia and equipped with a 3.5L Twin independent variable camshaft time (Ti-VCT) EFNGINE, MAY EXHIBIT A HARSH ENGAGEMENT DURING ELEVATED IDLE. tHE CONDITION USUALLY OCCURS WHILE AMBIENT TEMPERATURE IS BELOW -9 c.
- 102050102.0L Ecoboost - Fuel odor
- 102050086F35 Transmission - Fluid leak at left side halfshaft seal - built on or before 10/14/2013
- 1020498749 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C
- 1020498649 CFR Part 579.5 Monthly Communications - January 2016
- 102049792.0 GTDI/2.3L - Front wheel drive - Bibration and/or grinding/banging/clicking noise
- 10189760Certain 2013 through 2017 Model Year Explorer and Police Interceptor Utility Vehicles that are Registered or Sold in Certain States/Provinces Rear Toe Link Ball Joint Inspection This program is a proactive investigation by Ford Motor Company to obtain field data and parts for testing. Ford is voluntarily conducting this program to inspect the toe link ball joint and, if necessary, replace both rear toe links and wheel knuckles on vehicles always registered and always residing in the Nashville (and Calgary) area. The replacement toe links and knuckles being installed contain no enhancements and are identical to the parts being removed. It is very important that any parts obtained from this program be returned to Ford for this study
- 10189755Certain 2013 through 2017 Model Year Explorer and Police Interceptor Utility Vehicles that are Registered or Sold in Certain States/Provinces; Rear Toe Link Ball Joint Inspection This program is a proactive investigation by Ford Motor Company to obtain field data and parts for testing. Ford is voluntarily conducting this program to inspect the toe link ball joint and, if necessary, replace both rear toe links and wheel knuckles on vehicles always registered and always residing in the Nashville, Houston, Miami, Dallas, Atlanta, Phoenix, Winnipeg, and Calgary areas. The replacement toe links and knuckles being installed contain no enhancements and are identical to the parts being removed. It is very important that any parts obtained from this program be returned to Ford for this study.
- 10183767Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
- 10180428Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
- 10177863This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
- 10176938For 2013-2019 Ford Explorer vehicles that require rear wheel knuckle and bushing assembly repairs, dealers are advised to follow Workshop Manual (WSM) Procedures and use service parts recommended by Ford only. Ford has received reports of toe link failures after the installation of non-OEM cross-axial ball joints (aka bushings) in the rear wheel knuckle, and if service of the rear wheel knuckle and bushing assembly is required, the recommended repair is to replace the affected 5B758/9 as an assembly only. Refer to WSM, Section 204-02, and the Ford Service Parts Catalog as needed.
- 10176117For 2013-2019 Ford Explorer vehicles that require rear wheel knuckle and bushing assembly repairs, dealers are advised to follow Workshop Manual (WSM) Procedures and use service parts recommended by Ford only. Ford has received reports of toe link failures after the installation of non-OEM cross-axial ball joints in the rear wheel knuckle, and if service of the rear wheel knuckle and bushing assembly is required, the recommended repair is to replace the affected 5B758/9 assembly. Refer to WSM, Section 204-02, and the Ford Service Parts Catalog as needed.
- 10172972SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
- 10169994Customer Satisfaction Program 19N09 Certain 2011-2014 Model Year Edge and MKX and 2013-2014 Model Year Explorer, Flex, and MKT Vehicles Left Front Door Latch Extended Coverage
- 10169895Some 2013-2019 Explorer vehicles equipped with a 3.5L twin independent variable camshaft timing (Ti-VCT) engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P013A and/or P013C stored in the powertrain control module (PCM). This may be due to an improperly welded exhaust Y-pipe. To correct the condition, follow the Service Procedure to replace the exhaust Y-pipe.
- 10166446This SKU is a Suspension Lateral Link. The customer communication requested return of unsold inventory to revise the design similar to the OEM supercession associated with 19V435. We have received no defects associated with the current design.
- 10164596Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10164497For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
- 10164422Some 2013-2019 Explorer vehicles equipped with a 3.5L twin independent variable camshaft timing (Ti-VCT) engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P013A and/or P013C stored in the powertrain control module (PCM). This may be due to an improperly welded exhaust Y-pipe. To correct the condition, follow the Service Procedure to replace the exhaust Y-pipe. Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: *2013-2019 Explorer *3.5L Ti-VCT engine *Illuminated MIL with only DTCs P013A and/or P013C
- 10163573Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Use pigtail harness service part numbers 3U2Z-14S411-ZEA or CU2Z-14S411-FA, as both parts are interchangeable. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures.
- 10163552Some 2011-2019 Explorer vehicles equipped with a factory keyless entry keypad may exhibit a loose driver side B-pillar front door upper moulding. This may be caused by a lack of adhesion of the front door upper moulding to the door. To resolve the condition, follow the Service Procedure steps to reapply adhesive tape to the front door upper moulding. Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: * 2011-2019 Explorer * Equipped with factory keyless entry keypad * Left side front door upper moulding is loose
- 10162412Customer Satisfaction Program 19N05: Certain 2011-2017 Model Year Explorer Vehicles - Carbon Monoxide Concern
- 10162086Some 2015-2017 F-150/Mustang, 2015-2018 Edge/MKC, 2016-2018 MKX, 2013-2018 Explorer/Taurus/Flex/MKT, and 2017-2018 Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, collision warning, and/or collision avoidance system with a Pre-Collision Assist Not Available, Collision Warning Not Available, and/or Adaptive Cruise Fault message present in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) U3000:49 present in the cruise control module (CCM). To resolve the condition, reprogram the CCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 9E731 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10162064Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
Every Ford Explorer model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.