2018 Ford Explorer
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Ford › Explorer › 2018
These records cover every 2018 Ford Explorer. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2018 Ford Explorer. Newest first.
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
Risk and remedy
Risk
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
Risk and remedy
Risk
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk and remedy
Risk
An electrical short circuit can increase the risk of a fire.
Remedy
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Risk and remedy
Risk
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Risk and remedy
Risk
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator…
Risk and remedy
Risk
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Ford will notify owners, and dealers will replace the fuel line assembly, free of charge. The recall began December 7, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S35.
Owner complaints
734 complaints16 involved a crash7 involved a fire13 injuries
What owners report most
Latest complaints
- Steering
My steering wheel is turning 360 degrees. My tires are not always turning with the steering wheel. This may become dangerous and would like to know if the 23S63/2023-678 recall is affected with my 2018 Ford Explorer? If it is not affected with the recall above could this be considered a recall? Thank you.
- Unknown or other
The water pump has failed
- Engine
My vehhicle has been tested by ford service center and found to be affected by the factory defect that allows coolant to leak causing a catastrophic engine failure where the only remedy IS a new engine block. My vehicle has 69919 miles. The problem was recognized when the vehicle bagan to misfire…
My vehhicle has been tested by ford service center and found to be affected by the factory defect that allows coolant to leak causing a catastrophic engine failure where the only remedy IS a new engine block. My vehicle has 69919 miles. The problem was recognized when the vehicle bagan to misfire causing the check engine light to come on resulting in expensive diagnostics. Ford has put my safety as well as the safety of my passengers in jeopardy by knowing but not disclosing this factory defect that can become catastrophic at any given time. service advisories were sent out to employees but no notification to customers.
- Power train
The contact owns a 2018 Ford Explorer. The contact stated that while driving 35 MPH, the accelerator pedal was depressed and the vehicle jerked. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with a failed torque…
The contact owns a 2018 Ford Explorer. The contact stated that while driving 35 MPH, the accelerator pedal was depressed and the vehicle jerked. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The manufacturer was contacted by phone and made aware of the failure. The contact was informed that the repair was not covered under Customer Satisfaction Program: 20N07. The failure mileage was approximately 107,300.
- Structure › Body
Exterior B-Pillar Applique / Door Trim Panel with keypad: The exterior B-pillar trim piece on the driver side front door frame has experienced catastrophic adhesive failure and clip breakage, detaching at the top portion while driving. This plastic trim is flapping at highway speeds and is at…
Exterior B-Pillar Applique / Door Trim Panel with keypad: The exterior B-pillar trim piece on the driver side front door frame has experienced catastrophic adhesive failure and clip breakage, detaching at the top portion while driving. This plastic trim is flapping at highway speeds and is at imminent risk of completely flying off the vehicle. I'm sure this will be issue with other 3 doors at some point soon. This creates an immediate road hazard for trailing vehicles, motorcyclists, and pedestrians who could be struck by flying debris. It also distracts the driver due to severe wind noise and vibration. This identical structural failure is currently under active safety recall for 2016–2017 Ford Explorers under NHTSA Campaign Number 25S53 / Ford Recall 25S53. My 2018 model utilizes the exact same door frame and exterior trim engineering design, and is suffering from the identical defect. The manufacturing window for this known defect needs to be expanded by Ford to encompass 2018 model years, as the original adhesive/retention clip specifications clearly fail under normal vehicle aging. Thank you in advance.
- Seat belts
The contact owns a 2018 Ford Explorer. The contact stated that while driving at higher speeds, the front driver’s side seat belt might not prevent him from hitting the steering wheel in the event of a crash or while depressing the brake pedal to come to a sudden stop. The local dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
- Unknown or other
A pillar has not been fixed by local Ford dealership. A pillars are cracked and loose
- Engine
My 2018 Ford Explorer XLT 3.5L that we bought brand new from Bob Bell Ford/Glen Burnie Maryland had a water pump failure at only 72,344 miles, this was a safety concern when driving down the road that put us & others at risk. The only indication was dashboard warning that said (Engine coolant over…
My 2018 Ford Explorer XLT 3.5L that we bought brand new from Bob Bell Ford/Glen Burnie Maryland had a water pump failure at only 72,344 miles, this was a safety concern when driving down the road that put us & others at risk. The only indication was dashboard warning that said (Engine coolant over temperature)This failure happened while taking daughter to college on 8/21/26 We had to get towed to independent service center 175 miles away & repaired at the cost of $2900.00.
- Power train · Unknown or other
At 30 to 40 mph, there is a shuttering or stutter in the transmission during acceleration. This is a problem when trying to enter traffic on the expressway (Interstate or other lanes of traffic). I have taken this to the dealer and they indicate that the transmission needs to be replaced. They…
At 30 to 40 mph, there is a shuttering or stutter in the transmission during acceleration. This is a problem when trying to enter traffic on the expressway (Interstate or other lanes of traffic). I have taken this to the dealer and they indicate that the transmission needs to be replaced. They indicate that there is metal shavings in the trans fluid. This is in line with similar Ford SUV and transmission problems. At this point in time there is no recall, but this matter should be address as it is in line with similar Ford transmission failures.
- Power train
my transmission, like several others' I have spoken to, is about to lose reverse. The incident happened when i encountered a problem on the road and was UNABLE to put my car in reverse. I have taken it to several dealerships and nothing is ever done, it's been going on for years. Well now it's become more of a safety hazard since I do transport my children in the car.
- Suspension
The contact owns a 2018 Ford Explorer. The contact stated that while driving 55 MPH, the vehicle veered off the road toward the passenger’s side. The contact turned the steering wheel; however, the vehicle became uncontrollable, crossed into the opposite lane, and drove into a ditch. The vehicle…
The contact owns a 2018 Ford Explorer. The contact stated that while driving 55 MPH, the vehicle veered off the road toward the passenger’s side. The contact turned the steering wheel; however, the vehicle became uncontrollable, crossed into the opposite lane, and drove into a ditch. The vehicle was driven on a back road to the residence and was then towed to a dealer. The vehicle was diagnosed with a rear toe link failure associated with NHTSA Campaign Number: 26V101000 (Suspension). The VIN was included in the recall. The vehicle was being repaired. The manufacturer was notified of the failure but denied reimbursement for towing expenses.
- Unknown or other
In some of the affected vehicles, it may be possible that some of the exterior a-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. If this occurs, the a-pillar applique trim, which borders the right and left side of the windshield, may be loose…
In some of the affected vehicles, it may be possible that some of the exterior a-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. If this occurs, the a-pillar applique trim, which borders the right and left side of the windshield, may be loose, missing or become detached. safety risk an exterior a-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash.
- Structure
The contact owns a 2018 Ford Explorer. The contact received notification for NHTSA Campaign Number: 24V031000 (Structure); however, the parts to perform the recall repair were not yet available. The contact stated that in April, the vehicle was taken to a dealer for the recall repair. Although the…
The contact owns a 2018 Ford Explorer. The contact received notification for NHTSA Campaign Number: 24V031000 (Structure); however, the parts to perform the recall repair were not yet available. The contact stated that in April, the vehicle was taken to a dealer for the recall repair. Although the recall database stated that the parts were available, the dealer advised the contact that the parts were unavailable. The dealer instructed the contact to return at a later date for the permanent repair; however, the dealer marked the recall as completed in the system without performing the repair. The contact had secured the trim pillar to the body of the vehicle using electrical tape. The vehicle was not repaired. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was 140,852.
- Air bags · Electrical system · Vehicle speed control
The contact owned a 2018 Ford Explorer. The contact stated that while driving at various speeds, a message displayed on several occasions instructing the driver to pull over and shut off the vehicle because the battery would shut off. Upon pulling over and turning off the vehicle, the vehicle…
The contact owned a 2018 Ford Explorer. The contact stated that while driving at various speeds, a message displayed on several occasions instructing the driver to pull over and shut off the vehicle because the battery would shut off. Upon pulling over and turning off the vehicle, the vehicle failed to restart and required towing on several occasions. The vehicle was towed to the dealer, where a wiring failure was determined. The dealer attempted to repair the vehicle, but the failure persisted. While driving approximately 25 MPH, the infotainment screen turned blank, and a large wrench warning light illuminated. The vehicle independently accelerated, became uncontrollable, and drifted out of the intended lane. The contact regained partial control as the vehicle continued accelerating toward an embankment. The front driver's side wheel was caught in the gutter of the embankment, causing the driver's side of the vehicle to crash into the embankment. The contact's head struck the driver's side window, which was fractured, allowing branches to enter the cabin. The driver's side curtain air bags deployed for the second and third rows but failed to deploy properly for the front driver's side, causing the contact to hit her head a second time on a sail that had deployed. The contact became pinned between the driver's seat and the driver's side window area, with her hair caught and pulled in the seat belt pretensioner, causing significant pain. EMT personnel cut the contact's hair to free the contact from the vehicle. The contact was assisted from the vehicle, fitted with a neck brace, placed on a stretcher, and transported to the hospital. The contact sustained head and neck injuries, as well as a concussion. Additionally, the contact suffered from pre-existing auto-immune lumbar stenosis L1–L5, osteoarthritis L5–S1 with bone-on-bone contact, and sacroiliac joint disease, and experienced increased pain after missing a scheduled appointment for sacroiliac joint injections due to the crash. A Police report was filed but
- Unknown or other
Failure in the adhesion of the dash cover and is available for inspection. My safety is at risk due to vision impairment from the white padding reflecting on the inside of the car window. I have not taken my vehicle to a dealer yet. No inspection has happened. The first bit of white in my vision I…
Failure in the adhesion of the dash cover and is available for inspection. My safety is at risk due to vision impairment from the white padding reflecting on the inside of the car window. I have not taken my vehicle to a dealer yet. No inspection has happened. The first bit of white in my vision I thought was a reflection of the hood of my car because my car is white. And I thought why as of recently is my view through the windshield all of a sudden being impaired every time I drive, I thought maybe it was sun direction or something like that. Then it worsened and the white gap became worse which is making it more difficult to see through my windshield. And recently I noticed the cause was the padding under the dash cover and the sun reflecting off of it is reflecting on the inside glass of the car.
- Unknown or other
I purchased this 2018 Ford Explorer from Speedway Motors in Murfreesboro, TN back in July 2026. Within a month I notice that the windshield was whistling. I took it back and they told me that it was a recall on the "A pillar exterior trim." I contacted the Murfreesboro Ford dealership and was told…
I purchased this 2018 Ford Explorer from Speedway Motors in Murfreesboro, TN back in July 2026. Within a month I notice that the windshield was whistling. I took it back and they told me that it was a recall on the "A pillar exterior trim." I contacted the Murfreesboro Ford dealership and was told that the Ford dealership in Franklin had done a recall "check" in 2024 and it "passed" the recall. They did NOT replace seal the parts. Now two years later, the recall is supposedly not considered "open" by Ford Manufacturing. When I contacted their customer service to ask how a recall can be closed or ignored, they simply will not answer the question. My understanding is that a recall technically can not be "closed" if it a safety issue. In this case, the trim pieces come loose and become a road hazard. The pieces are not attached correctly or completely and the adhesive comes apart. This allows the trim and even the windshield to come off while driving down the road. There are hundreds of complaints and threats of class action lawsuits on line where people had to wait two years for the dealership to get the parts and replace them. Some people ended up ordering the trim pieces from Amazon and doing the work themselves. I do not feel it is my responsibility to have to fix this issue when clearly it is a safety recall by Ford. They should be held responsible for the repairs. If the windshield or trim were to come off and damage another car or injure someone, I would be held responsible. I am able to provide photos or bring the vehicle to any office for inspection if requested. I am happy to help in any way. Especially if I am able to get a resolution with this situation. I do not have money to fix this and do not want to report it to my insurance. Date of recall was January 2024 as far as I can tell. It was checked by Franklin Ford also in 2024.
- Suspension · Tires › Tread/belt
The contact owns a 2018 Ford Explorer. The contact stated that upon taking the vehicle to the dealer for service, the contact was made aware of NHTSA Campaign Number: 26V101000 (Suspension). The contact agreed to have the recall repair performed. The contact stated that approximately one month…
The contact owns a 2018 Ford Explorer. The contact stated that upon taking the vehicle to the dealer for service, the contact was made aware of NHTSA Campaign Number: 26V101000 (Suspension). The contact agreed to have the recall repair performed. The contact stated that approximately one month later, the contact discovered that the tread on the rear tires was shredding along the inner sidewalls. The vehicle was taken back to the dealer, and the tire failure was confirmed; however, the dealer stated that the work performed on the vehicle was not associated with the tire failure. The vehicle was later taken to an independent mechanic, and the contact paid out-of-pocket for two new tires and a rear wheel alignment. The contact stated that after the repair, the OBD2 scanner indicated that the rear wheel alignment was not properly performed. The contact stated that due to the failure, the tread on the new tires had started to shred. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 102,000.
- Power train
The transmission is actively slipping and dropping out of gear while driving causing unexpected loss of acceleration on public roads. This represents an extreme road safety hazard. The manufacture was notified but refused to offer assistance or grace coverage immediately following a Premium CARE factory contract expiration.
- Suspension
On March 25, 2026, an authorized Ford dealership in Florida performed a safety recall involving the rear suspension toe links. The recall addressed a condition that Ford states can result in loss of steering control and increased crash risk. After the recall was completed, I drove approximately…
On March 25, 2026, an authorized Ford dealership in Florida performed a safety recall involving the rear suspension toe links. The recall addressed a condition that Ford states can result in loss of steering control and increased crash risk. After the recall was completed, I drove approximately 1,200 miles home believing the safety defect had been corrected. After returning home, I began experiencing rear-end instability. The vehicle would sway when driving over even small bumps. I took the vehicle to another authorized Ford dealership, which confirmed the original recall repair had not been performed correctly. The dealership found problems with the rear suspension and alignment that required extensive corrective repairs, including replacement of rear suspension components and correction of the rear suspension alignment. Both rear tires had also developed severe, uneven wear and were determined to be unsafe, requiring replacement despite being only about two months old. No warning lights or messages appeared before or during this condition. I was unaware that the recall repair had been performed incorrectly and unknowingly drove approximately 1,200 miles with a compromised rear suspension after being told the safety recall had been completed. I am submitting this complaint because an improperly performed safety recall repair may have exposed me, my passenger, and others to the same safety risk the recall was intended to prevent.
- Structure
The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V448000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, one of the…
The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V448000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, one of the windshield exterior A-Pillar trims detached and struck the windshield. The vehicle was taken to the dealer, where the remaining A-Pillar trim was removed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 18,600.
- Structure
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts would be over a year to for the availability. The contact…
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts would be over a year to for the availability. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Service brakes · Unknown or other
July 12, 2026 I returned home and parked about 10 ft from my garage. I put my car in park, turned off the motor, and went to get out, when my husband started yelling at me that the car was moving. I pumped the brake, and heard a clicking sound. The car wouldn't stop, it ran into my house. Cracking…
July 12, 2026 I returned home and parked about 10 ft from my garage. I put my car in park, turned off the motor, and went to get out, when my husband started yelling at me that the car was moving. I pumped the brake, and heard a clicking sound. The car wouldn't stop, it ran into my house. Cracking my left headlight and denting my bumper. The car was in park, and I was unable to move the steering wheel. I had no control of the car. Thank goodness no one was standing in front of me. If it had happened just a short time before when I was at a splash pad full of children, it could have killed people. I contacted Ford Motor Company on Monday and the Customer Service representative did not offer any comfort, but simply stated that "she spoke for Ford Motor Co., and there was no financial compensation programs at this time." I never asked for money. I just want to know if my car is going to act possessed again, if there is a recall, if Ford would stand by their product (my 3-4th Ford car). She was rude, and not helpful at all. I took it to my dealership, and they said that they ran multiple tests on it, and it showed nothing. However, when my husband took it into the shop, he ran the black box, 2 days before and after, and it showed several erratic messages. None of which were mentioned today, when they announced that my car was available for pick up. Mind you, my headlight is cracked and bumper is dented. It looks like there might be a similar recall: NHTSA campaign number: 23V675. Ford’s own number for this recall is 23S55 - I don't know what to do about this. The dealership seemed interested in getting to the bottom of it, but may be dropping the ball. Is it possible that this recall would be on my car?? Please advise. I wanted Ford to take care of it, however it looks like I will need to file a report with my insurance company. I would say that there was a problem with the parking system, the brake system?
- Seat belts
The contact owns a 2018 Ford Explorer. The contact stated that the driver's side front seat belt failed to click securely into the buckle. The seat belt warning light was illuminated. The contact stated that the failure was associated with NHTSA Campaign Number: 25V093000 (Seat Belts); however, the…
The contact owns a 2018 Ford Explorer. The contact stated that the driver's side front seat belt failed to click securely into the buckle. The seat belt warning light was illuminated. The contact stated that the failure was associated with NHTSA Campaign Number: 25V093000 (Seat Belts); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.
- Engine · Power train · Unknown or other
This vehicle was inspected by a certified Ford dealership (Premier Ford, Service Advisor: Harry). Ford Motor Company’s Consumer Affairs Department subsequently reviewed the case under Complaint ID: XXX. In their official written response, Ford explicitly admitted the root cause, stating: "the…
This vehicle was inspected by a certified Ford dealership (Premier Ford, Service Advisor: Harry). Ford Motor Company’s Consumer Affairs Department subsequently reviewed the case under Complaint ID: XXX. In their official written response, Ford explicitly admitted the root cause, stating: "the vehicle experienced a failure to the harness for the alternator which melted due to heat from the exhaust." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Dealership is not honoring active recalls due to body damage causing car to be deemed total loss by dealership and is in process of being rebuilt
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Windshield trim molding Item detachment
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has…
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repair procedure during windshield replacements or other services. On January 19, 2024, Ford filed safety recall 24V-031 for MY 2011-2019 Ford Explorer vehicles to address the subject defect. In the Part 573 Safety Recall Report, Ford identified that a detached A-pillar trim panel can create a road hazard for other road users, increasing the risk of a crash. The recall remedy includes an inspection of the existing A-pillar trim panel and, if necessary, the replacement of the component. The remedy A-pillar trim panels will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Hertz/Vehicles Rented with Open Recalls
NHTSA is opening this audit query to investigate whether The Hertz Corporation (Hertz) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act (Safety Act). The Safety Act requires, among other things, that a rental company shall not rent a vehicle subject to a safety recall unless the…
NHTSA is opening this audit query to investigate whether The Hertz Corporation (Hertz) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act (Safety Act). The Safety Act requires, among other things, that a rental company shall not rent a vehicle subject to a safety recall unless the recall remedy has been performed. 49 U.S.C. § 30120(i).NHTSA is in receipt of information that indicates Hertz rented vehicles to customers without having performed required recall repairs. Accordingly, we are opening this audit query to seek additional information concerning this issue.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
- 10254142Some 2018-2019 Explorer and 2018-2024 Transit/F-150/Expedition/Navigator vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). Diagnosis should include checking for an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Confirm FPCM connector (Explorer - C3239, Transit - C433, F-150 - C460/C4336, Expedition/Navigator - C433/C4033) is fully seated and inspect applicable grounds (Explorer G302, Transit - G401, F-150 - G401, Expedition/Navigator - G403/G406) prior to performing guided diagnostics or replacing any components.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10230835Some 2018-2023 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
- 10222455Certain 2015-2019 MKC and 2016-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission - Transmission Extended Warranty Coverage Updated Owner Letters: 20N07/20B27 S1
- 10222454Certain 2015-2019 MKC and 2016-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission Powertrain Control Module Reprogram Submitting Owner Letters
- 10219060Certain 2016-2018 Model Year Explorer Vehicles High-Speed Cooling Fan Motor Relay; Reason for supplement: Vehicles Covered by this Program: all open / unrepaired vehicles from 21B05 (Police Interceptor Utility Vehicles) have been added to 21N01 as 21B05 expires August 31, 2022. Owner Notification: Police Interceptor Utility owners who have not completed 21B05 will be mailed a letter describing this change.
- 10219034Certain 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with the 2.3L engine and 6F35 transmission; Powertrain Control Module reprogram. Supplement: Program terms will be in effect through August 31, 2023 This program is now eligible for mobile repairs
- 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
- 10216541Some 2018 Explorer/Police Interceptor Utility vehicles equipped with Police, Base 100A, or XLT 200A package trim levels (Type 1 analog cluster in the Owner's Manual) built on 08-May-2018 and through 05-Aug-2018 may exhibit a parasitic battery drain of approximately 250 milliamps with the instrument panel cluster (IPC) possibly staying awake with the key off. This may result in a no crank/no start/discharged battery condition. To resolve the concern, reprogram the IPC using the latest software level using the Integrated Diagnostic System (IDS). Make sure the vehicle is connected to a battery charger. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10216459Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in drive (D) or reverse (R). The vehicle may also exhibit a lack of engine revolutions per minute (RPM), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible internal damage to the transmission. To correct this condition, follow the Service Procedure to replace the torque converter and specified internal transmission components that may have been damaged.
- 10214832Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
- 10214158Some 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150 - G401, Expedition/Navigator - G403, Transit - G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator - G407) and confirm FPCM connector (F-150 - C4336, Expedition/Navigator - C433, Transit - C433, 2018-2019 Explorer - C3239, 2020-2022 Explorer/Aviator - C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
- 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- 10210941In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
- 10210816Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10210242Some 2018-2022 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with Diagnostic Trouble Codes (DTCs) P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds (F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2022 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2022 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
- 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10208146Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
- 10207049Some 2011-2022 Explorer and 2020-2022 Aviator vehicles may experience an inoperative roof opening panel motor. If diagnostics lead to a motor replacement, visually inspect the original motor for signs of water intrusion. If found, determine source of water leak prior to replacing the motor. Refer to Workshop Manual (WSM), Section 501-17, Pinpoint Test A for 2011-2016 and Pinpoint Test B for 2017-2022 for identifying the source of the water leak.
- 10205725Certain 2016-2018 Model Year Explorer Vehicles High-Speed Cooling Fan Motor Relay ; Reason for supplement: Vehicle Build Date: Ending build date for Chicago Assembly built vehicles has been updated
- 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
- 10205482Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10203841Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201085This program provides a no-cost, one-time repair (if needed) to the high-speed cooling fan relay and respective electrical terminals, if affected, to ten (10) years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
- 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201019Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
- 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
- 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10199479On some of the affected vehicles, the roof rack covers may become detached from the vehicle.
- 10198605Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
- 10194428Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10194425Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
- 10194419Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Every Ford Explorer model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.