2017 Jeep Cherokee
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2017 Jeep Cherokee. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2017 Jeep Cherokee. Newest first.
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Risk and remedy
Risk
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Risk and remedy
Risk
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
Remedy
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between…
Risk and remedy
Risk
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
Remedy
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb)…
Risk and remedy
Risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor…
Risk and remedy
Risk
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Remedy
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Risk and remedy
Risk
If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Owner complaints
1,338 complaints24 involved a crash6 involved a fire27 injuries
What owners report most
Latest complaints
- Power train
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 45 MPH, the “Service 4WD” warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The dealer was…
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 45 MPH, the “Service 4WD” warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The dealer was contacted and made aware of the failure. The contact was informed that the failure was a known issue with the vehicle. In addition, the contact was informed by the independent mechanic and the dealer that the parts were on back order. The manufacturer was contacted and made aware of the failure. The contact was informed of an unknown recall; however, the VIN was not under recall. The failure mileage was approximately 75,000.
- Engine · Power train
Hello, I am writing to follow up on an issue I reported a month ago regarding an unaddressed recall on my 2017 Jeep Cherokee. The vehicle is currently not drivable due to significant consequential damage to the transmission caused by a failed Power Transfer Unit (PTU). I purchased this vehicle…
Hello, I am writing to follow up on an issue I reported a month ago regarding an unaddressed recall on my 2017 Jeep Cherokee. The vehicle is currently not drivable due to significant consequential damage to the transmission caused by a failed Power Transfer Unit (PTU). I purchased this vehicle nine months ago at 51,000 miles and have driven it fewer than 5,000 miles since. The PTU failure has led to the following severe mechanical issues: - Stripped Transmission Output Shaft: Due to wear on the differential input splines (associated with NHTSA Recall 20V343 / Manufacturer Recall W47), the transmission's output shaft has been stripped. Consequently, replacing the PTU alone will not resolve the issue, and the transmission requires repair or replacement. - Debris Contamination: Metallic shavings from the damaged PTU gears have entered the interconnected mechanical linkages of the gearbox. - Loss of Power and Park Function: The internal break caused the transmission to disengage from the differential, resulting in a loss of motive power and a complete failure of the PARK function, creating a roll-away hazard. Given that this critical recall was never performed prior to these failures, I request that this matter be escalated and addressed immediately. Please let me know the next steps for resolving this issue and covering the required repairs.
- Service brakes · Structure › Body
There was a leak in my trunk that completely shorted out my electric parking break module. My safety and others safety were put at risk because the emergency break was turning on automatically and I could not control it. I noticed it blinking and quickly pulled into a parking lot where the brake…
There was a leak in my trunk that completely shorted out my electric parking break module. My safety and others safety were put at risk because the emergency break was turning on automatically and I could not control it. I noticed it blinking and quickly pulled into a parking lot where the brake went on. I couldn't move the car at that time it took me a couple attempts to get the emergency brake off. I managed to get the car moving and went right back home where then the emergency brake turned on again. I ended up having to call a tow truck. This easily could've been worse if I made the decision to continue on my route that day because the emergency brake was turning on automatically. I took my car to an auto shop who determined with photo evidence that my electric parking brake module was filled with water. They noted "Shorted module Full of water due to trunk water leak. Needs module replacement and connector repair with reprogram. Trunk leak needs to be addressed." A small warning light appeared on my dashboard when the issue started. There was no prior warning lights or problems with the car. I had just gotten my car inspected a few days prior and passed inspection with no issues. I didn't notice the leak until after my emergency brake stopped working. That's when I began to investigate my car and found water in my spare tire compartment.
- Engine · Power train
I was stopped at a red light. When the light turned green, I took my foot off the brake and pressed the accelerator. bI heard a loud cracking/crushing noise coming from underneath the vehicle. When I tried to accelerate, the Jeep would not shift properly into gear. The engine revved, but the…
I was stopped at a red light. When the light turned green, I took my foot off the brake and pressed the accelerator. bI heard a loud cracking/crushing noise coming from underneath the vehicle. When I tried to accelerate, the Jeep would not shift properly into gear. The engine revved, but the vehicle did not accelerate normally / did not move as it should. The Jeep was essentially no longer able to transmit power normally, so I stopped driving it. The important sequence is: red light-green light-released brake-pressed accelerator-loud cracking/crushing noise underneath-Jeep wouldn't properly engage/shift- engine revved- vehicle accelerated normally.
- Power train
PTU failed on my 2017 Cherokee Jeep. It should be involved in a recall BUT it is not and I’m paying out of pocket to this repair.
- Electrical system · Structure › Body · Suspension
CRITICAL VEHICLE SYSTEM SAFETY & TELEMATICS FAILURES: 1.ELECTRICAL & ELICTRICAL DEFECTS: The vehicle's primary infotainment and factory navigation display module suffers a total software and hardware failure. module suffers a total software and hardware failure. While operating on public roadway…
CRITICAL VEHICLE SYSTEM SAFETY & TELEMATICS FAILURES: 1.ELECTRICAL & ELICTRICAL DEFECTS: The vehicle's primary infotainment and factory navigation display module suffers a total software and hardware failure. module suffers a total software and hardware failure. While operating on public roadway, including [XXX] entering [XXX], the tracking telemetry completely losses spatial orientation. mapping the vehicle floating deep in blue water (Shenango River Lake), dropping road names, and issuing false audible "entering restricted area" alarms furthermore, the screen suffers a total hardware lock that prevents it from engaging automatic night-dimming code, creating a blinding cabin glare that severely obscures forward visibility during night-driving hours ( I must shut screen off). Certified factory diagnostics at [XXX] confirmed the unit is frozen on an obsolete version (version 10) that cannot be updated per manufacturer parameters due to legacy 3G lines. 2. BODY & COSMETIC DEFECTS: Extensive, undisclosed road paint slurry/overspray is baked into the wheel wells and lower molding, masking structural trim deterioration. A certified inspection by Tri-City Collision verified that a full body restoration is required-including the total replacement of factory fender flares ,splash shields, and lower texture bumpers-totaling $2,742.75 3.BRAKES & SUSPENSION DEFECTS: Delivered from stagging hub ([XXX]) with pre-existing severe front-end mechanical and safety failures, independent certified mechanic at Marstellar Auto had to immediately replace both front rotors and right-front strut assembly to eliminate a dangerous highway driving wobble to restore basic steering stability replaced worn rear rotors as well SUMMARY: the vehicle was marketed as clearly "passing" items 67,87,113, and 116 on dealers active checklist Investigation open with PA AG ([XXX]) AND pa dept. OF state ( [XXX]_[XXX]) I took delivery 7/1/2026 and called Carvana with hours INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
- Unknown or other
I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while…
I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while in park so i put the parking brake on. There was no warning lights or messages or other symptoms prior to this failure. I managed to get the vehicle checked at a corner shop and was told the PTU recall is the issue and that it failed and to tow it to the dealership. I towed it to Luther Brookdale Jeep and Dodge in Brooklyn Park, MN and they claim to not know how to fix or even diagnose the problem and are not being forthcoming with any information.
- Unknown or other
I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this.…
I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this. Please help me out to see if jeep can help with this problem Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
The contact's mother owns a 2017 Jeep Cherokee. While the owner was driving at an undisclosed speed, the vehicle vibrated, and the vehicle was shaking erratically. The “Service 4WD” message was displayed. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to…
The contact's mother owns a 2017 Jeep Cherokee. While the owner was driving at an undisclosed speed, the vehicle vibrated, and the vehicle was shaking erratically. The “Service 4WD” message was displayed. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to exceed 30 MPH. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that parts were ordered for the repair. The contact was scheduled a new appointment; however, parts were still not available. The owner received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts were unavailable. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 89,117.
- Engine · Power train
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was an abnormal sound coming from the vehicle and the contact pulled over to the side of the road. There were no warning lights illuminated. The…
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was an abnormal sound coming from the vehicle and the contact pulled over to the side of the road. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who discovered that the skid plate was cracked, and after further inspection, the contact was informed about the PTU recall and referred the contact to the dealer for assistance. The vehicle was taken to the local dealer for NHTSA Campaign Number: 25V011000 (Power Train). The vehicle had not been diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 204,000.
- Engine · Power train
The contact owns 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH the vehicle lost automotive power, and the transmission shifted into a lower gear. No warning lights were illuminated, however a message appeared on the instrument panel "Service Shifter". The contact veered off…
The contact owns 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH the vehicle lost automotive power, and the transmission shifted into a lower gear. No warning lights were illuminated, however a message appeared on the instrument panel "Service Shifter". The contact veered off onto the side of the road in order to restart the vehicle. The contact continued to drive the vehicle when shortly after the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found. The contact referenced NHTSA Campaign Number: 25V011000 (POWER TRAIN) as probable cause for the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,801.
- Power train
The vehicle unprompted shifted into 4wd and lost all propulsion. Revved high, but didn’t move. There is a recall that outlines the exact issues I experienced, but my VIN is not covered for a free fix. The recall is NHTSA Recall Campain 25V-011 (jeep campaing 01C) I have a child and the fact that…
The vehicle unprompted shifted into 4wd and lost all propulsion. Revved high, but didn’t move. There is a recall that outlines the exact issues I experienced, but my VIN is not covered for a free fix. The recall is NHTSA Recall Campain 25V-011 (jeep campaing 01C) I have a child and the fact that my car broke down with her in it is terrifying. I purchased 4 new tires because I was told it was the tread on the tires was uneven. That wasn’t it. Took it to a transmission shop and they couldn’t find the issues please we really need help with this and it is not right that it isn’t covered. We purchase this vehicle only last year.
- Power train
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the vehicle. Additionally, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer, and it was determined that the PTU…
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the vehicle. Additionally, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer, and it was determined that the PTU was failing. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall with a similar description; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure had occurred while traveling out of state. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,952.
- Unknown or other
I dropped off my Jeep at Chris Crain Jeep Hot Springs AR on 7/15/26 due to a recall. At the time I dropped the vehicle off, the 4 wheel drive system was working properly and I had no warning lights on the dash. I always kept the 4 wheel drive in AUTO mode. They called on 7/16/2026 and said they…
I dropped off my Jeep at Chris Crain Jeep Hot Springs AR on 7/15/26 due to a recall. At the time I dropped the vehicle off, the 4 wheel drive system was working properly and I had no warning lights on the dash. I always kept the 4 wheel drive in AUTO mode. They called on 7/16/2026 and said they completed the PTU update. I took possession of the Jeep but before I left Cris Crain parking lot I started getting a SERVICE 4 WHEEL DRIVE and noticed the 4WD selector was in SNOW mode. I immediately returned the Jeep to service. They cleared the error and I left again. Within 2 miles the SERVICE 4 WHEEL DRIVE light came on and the selector shifted back to SNOW mode. The selector will no longer work and it is stuck in Snow mode. I immediately returned to their service and left the Jeep. They refuse to fix the problem and the Jeep is undrivable
- Power train
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed, and the vehicle shut off unexpectedly. The contact pulled over to the right side of the road, turned off, restarted the vehicle, and the…
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed, and the vehicle shut off unexpectedly. The contact pulled over to the right side of the road, turned off, restarted the vehicle, and the vehicle operated as intended. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The contact associated the failure with NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 144,131.
- Power train
An authorized dealership performed the federal safety (Safety Recall 01C) software update on my 2017 Jeep Cherokee Trailhawk. Two days and 160 miles later, the vehicle suffered a dangerous highway loss of propulsion. This software update failed to protect the physical drivetrain components from catastrophic failure.
- Power train
The 4WD warning light illuminated on the dashboard of this 2017 Jeep Cherokee (only 67,000 miles). The vehicle was taken to an authorized Jeep dealership, where a technician officially diagnosed a complete mechanical failure of the Power Transfer Unit (PTU). The estimated cost to replace the failed…
The 4WD warning light illuminated on the dashboard of this 2017 Jeep Cherokee (only 67,000 miles). The vehicle was taken to an authorized Jeep dealership, where a technician officially diagnosed a complete mechanical failure of the Power Transfer Unit (PTU). The estimated cost to replace the failed component is approximately $4,000 out of pocket. This vehicle is experiencing the exact same mechanical PTU failure, dashboard warnings, and safety hazards outlined in the manufacturer's existing widespread PTU recalls and warranty extensions (such as campaigns 25V-011, 20V-343 and the XJ1 warranty extension). However, the manufacturer has excluded this specific VIN from coverage. Stellantis was contacted many times directly regarding this issue and stated they could do nothing to assist because the VIN is not currently tied to an active recall campaign. A sudden internal failure of the PTU presents a severe safety risk, as it can cause an unexpected loss of drive power while the vehicle is in motion or create a rollaway hazard when the vehicle is parked. Because this vehicle has the identical manufacturing defect at low mileage, the manufacturer needs to expand the recall parameters to include excluded VINs facing the exact same safety failure. A deposit of $2,700 has already been paid to order the replacement component, and the vehicle has now been waiting for the necessary part for approximately two months with no resolution.
- Power train
I am having a issue with my ptu on my vehicle unfortunately it’s not under the recall but I reach out to jeep customer service they were no help to get this issue and concern resolved I paid for a diagnostic from a jeep dealership and have it stating the ptu is malfunctioning and called back jeep…
I am having a issue with my ptu on my vehicle unfortunately it’s not under the recall but I reach out to jeep customer service they were no help to get this issue and concern resolved I paid for a diagnostic from a jeep dealership and have it stating the ptu is malfunctioning and called back jeep and they said their nothing they can do I will have to pay for it to get repaired since it not under the recall which is not fair due to they knowing their this issue with these vehicles my truck only have about 57,000 miles on it
- Power train
The contact owns a 2017 Jeep Cherokee. The contact stated while his wife was driving at an undisclosed speed uphill with a grandchild in the vehicle, the vehicle lost drive power and rolled backwards. It was unknown whether a warning light was illuminated. The driver panicked, depressed the brake…
The contact owns a 2017 Jeep Cherokee. The contact stated while his wife was driving at an undisclosed speed uphill with a grandchild in the vehicle, the vehicle lost drive power and rolled backwards. It was unknown whether a warning light was illuminated. The driver panicked, depressed the brake pedal and shifted into park(P), but the vehicle failed to stop. The driver engaged the parking brake, and the vehicle came to a stop crossway on two opposite lanes. The vehicle was towed to an independent mechanic, where it was diagnosed with PTU failure related to an extended warranty coverage. The vehicle was later towed to the dealer, where it was diagnosed that the PTU had mechanically failed. However, the contact was informed that the warranty could not be honored because no diagnostic trouble code was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 150,000.
- Power train
2017 Jeep Cherokee Trailhawk suffered a Power Transfer Unit failure leading to sudden motive power. Vehicle was pulled over to the side of the road with a narrow shoulder. Exiting the vehicle put driver at risk of being struck by traffic. Driver had to exit the vehicle via the passenger side…
2017 Jeep Cherokee Trailhawk suffered a Power Transfer Unit failure leading to sudden motive power. Vehicle was pulled over to the side of the road with a narrow shoulder. Exiting the vehicle put driver at risk of being struck by traffic. Driver had to exit the vehicle via the passenger side leading to neck injury. Note Failure of have could have resulted in crash if it had happened earlier. PTU failure confirmed by dealership. Vehicle was under FCA recall O1C NHTSA 25V-011. It should be noted that even though this is a safety issue owners were not told not to drive vehicle, plus the remedy doesn't prevent PTU failure, which can happen without warning in certain conditions.
- Power train
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at approximately 40 MPH, a service 4x4 warning light illuminated. The vehicle was taken to a dealer where it was diagnosed the the PTU was bad and needed to be replaced. The vehicle was not repaired. The contact stated…
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at approximately 40 MPH, a service 4x4 warning light illuminated. The vehicle was taken to a dealer where it was diagnosed the the PTU was bad and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was associated with a common unknown recall. The manufacturer was notified of the failure and a complaint was filed. The failure mileage as approximately 65,000.
- Electrical system · Service brakes
The component that failed/malfunctioned was the module that activates the EPB. It is available for inspection if requested. My safety was put at risk because the parking brake would engage every time the vehicle shut off leaving me stranded and could put other drivers at risk if my vehicle was…
The component that failed/malfunctioned was the module that activates the EPB. It is available for inspection if requested. My safety was put at risk because the parking brake would engage every time the vehicle shut off leaving me stranded and could put other drivers at risk if my vehicle was stranded on the roadway. It would sometimes reset if the battery was disconnected and then reconnected, but eventually trying to reset it did not work. Within a week, the actuators completely seized and the vehicle was inoperable, requiring to be towed. The problem was confirmed by a Jeep dealership service center. They noted that water was leaking into the vehicle from the outside and pooling. The inside rear cargo carpets are moldy and need to be replaced and the module is completely water damaged along with other electrical components being rusted and corroded. The issue has been identified by a certified mechanic at the service center. I had planned to reach out to my auto insurance provider to file a claim, but was informed of an active recall on 2014-2020 Jeep Cherokees with similar symptoms to what I am experiencing. No warning lamps or messages were active prior to the failure. Both "Service Parking Brake" along with the red "brake" light were active to let me know my EPB was engaged. I was able to reset the message briefly to unlock the brakes by disconnecting the battery, but was only successful once. Then it needed to be towed to the dealership for further inspection.
- Air bags
The contact owned a Jeep Cherokee. The contact stated that while driving at approximately 45 mph , while raining, when coming down a decline on the roadway, a truck with a trailer was stopped and turning into a driveway, the corner of front driver side near the headlights collided with the pickup…
The contact owned a Jeep Cherokee. The contact stated that while driving at approximately 45 mph , while raining, when coming down a decline on the roadway, a truck with a trailer was stopped and turning into a driveway, the corner of front driver side near the headlights collided with the pickup truck and the trailer. There was no additional property damage. The contact's vehicle came to a stop in the driveway while the vehicle spun around and became perpendicular to the road which caused additional damage to the rear passenger door. The driver side air bags did not deploy. The passenger side, side air bag did deploy. No airbag warning lights illuminated The vehicle was towed to a tow yard. The insurance company deemed the vehicle as a total loss. Medical treatment was received. No injuries were sustained. The dealer was notified of the failure. The manufacturer was not notified of the failure. The approximate failure mileage 90,000.
- Power train · Unknown or other
I had my Jeep Cherokee Trailhawk fixed by Jeep per the recall notice. The PTU was replaced although no issues were apparent. The Car was fine before the work was done, but a month later started having driving issues and felt like it was skipping when turning left and wandering on the freeway. So I…
I had my Jeep Cherokee Trailhawk fixed by Jeep per the recall notice. The PTU was replaced although no issues were apparent. The Car was fine before the work was done, but a month later started having driving issues and felt like it was skipping when turning left and wandering on the freeway. So I took it back to Jeep. They have had the car two weeks (14 days), and do not know what is wrong with it, will not give an ETA for the fix, and will not supply a rental car. So I have no idea if my car can be fixed and when. The PTU obviously failed but they will not replace it. This has caused extreme stress and cost on my end having to rent a car to commute to work. Also they are really bad at communicating. I called back to speak with the service manager and they had blocked my number.
- Power train
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, an abnormal grinding sound was coming from under the vehicle. The 4-Wheel warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with a PTU…
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, an abnormal grinding sound was coming from under the vehicle. The 4-Wheel warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with a PTU failure. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired due to the VIN not being included in any recalls. In addition, the contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006983"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block."
- 11005320"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
- 11002828"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
- 11000172Switch - brake
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10248508Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247452Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244347Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
- 10243272Power Transfer Unit (PTU) Broken Input Spline XJ1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? 1720-00 - Output Speed Sensor Wheel Speed Rationality. ? P215C-00 - Output Shaft Speed Wheel Speed Correlation. This bulletin involves replacing the PTU assembly with an updated part.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10241067Power Transfer Unit (PTU) Broken Input Spline XJ1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P1720-00 - Output Speed Sensor Wheel Speed Rationality. ? P215C-00 - Output Shaft Speed Wheel Speed Correlation. This bulletin involves replacing the PTU assembly with an updated part.
- 10241042FCA Caribbean Warranty Bulletin ID-23-11 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10241041Warranty Bulletin D-23-10 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10239957Water Quality When Mixed With Engine Coolant
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 102369282.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10234468Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 102318002.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10231750Warranty Bulletin D-23-01 - (XB1) 2.4L Engine ? Select 2014 - 2019 Jeep Cherokee (KL), 2017 - 2018 Jeep Compass (MP), 2015 - 2018 Jeep Renegade (FWD/AWD) (BU), 2013 - 2016 Dodge Dart (PF), 2015 - 2017 Chrysler 200 (UF), 2016 - 2018 Fiat 500X (FWD) (FB), (AWD), 2015 - 2018 Ram Promaster City (VM)
- 10230301Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
- 10230242Customer Satisfaction Notification W84 Powertrain Software Update
- 10230196Service Electric Park Brake Message
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10230139Front Seat Side Shield Updated Service Procedure This bulletin informs the technician that when either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified. The technician will need to know the following: When either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified.
- 10230127Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following: Grinding noise coming from under the vehicle while driving. Vehicle will not move.
- 10230113Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following:Grinding noise coming from under the vehicle while driving. Vehicle will not move.
- 10230083Warranty Bulletin D-21-07 (X89) Power Transfer Unit - 2014-2017 Jeep Cherokee (KL)
- 10230029Customer Complaint May Include Engine Oil Leak Or Consumption
Every Jeep Cherokee model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.