2018 Jeep Cherokee
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Jeep › Cherokee › 2018
These records cover every 2018 Jeep Cherokee. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2018 Jeep Cherokee. Newest first.
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Risk and remedy
Risk
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid…
Risk and remedy
Risk
A vehicle stall can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee all-wheel-drive vehicles. The bearing cage for the right front halfshaft assembly may not have been properly heat treated, possibly resulting in the bearing cage breaking and a potential halfshaft assembly failure.
Risk and remedy
Risk
If the halfshaft bearing cage breaks, the halfshaft may not be able to transmit engine power, causing a loss of drive or it can allow the vehicle to move while in the "Park" position. Either condition may increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the front right halfshaft assemblies, free of charge. The recall began September 20, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U78.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb)…
Risk and remedy
Risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee vehicles equipped with a 2.4L engine. These vehicles may have been manufactured with a fuel tube that may leak fuel into the engine compartment.
Risk and remedy
Risk
A fuel leak in the presence of the ignition source can increase the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will inspect the fuel tube, replacing it as necessary, free of charge. The recall began May 24, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U39.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Risk and remedy
Risk
If the oil pump fails, the engine will stall, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the oil pump, replacing it as necessary, free of charge. The recall began December 5, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T65.
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor…
Risk and remedy
Risk
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Remedy
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Owner complaints
688 complaints11 involved a crash5 involved a fire7 injuries
What owners report most
Latest complaints
- Power train
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 55 MPH, the 4WD warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with PTU failure. The approximate failure mileage was 111,000.
- Unknown or other
Car indicating service 4WD message. I had a scan done on the vehicle and it was determined that it IS a power transfer unit issue which there have been recalls for yet per my vin number, mine IS not included. I have had this message every time I drive the vehicle and it has been present since 03/26.
- Power train
Took my 2018 Jeep cherokee to dealership for a service appointment, a service the 4wheel drive light came on. We have experience hard transmission shifting and popping. The dealership haved checked our Jeep and told us that the replacement of the PTU had to be replaced. My wife is not driving the Jeep due to the fear of locking up and causing an accident.
- Power train · Suspension
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 5 MPH, there was an abnormal sound coming from the vehicle and the transmission failed to shift into gear properly. The contact stated that the vehicle nearly stalled. The vehicle was taken to an independent mechanic where…
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 5 MPH, there was an abnormal sound coming from the vehicle and the transmission failed to shift into gear properly. The contact stated that the vehicle nearly stalled. The vehicle was taken to an independent mechanic where it was diagnosed with rear differential failure. The contact was informed that the rear differential needed to be replaced. The vehicle was repaired. The contact stated that the 4WD warning light was later illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The manufacturer was contacted by phone and a case was filed. The failure mileage was approximately 90,000.
- Power train
The contact owns a 2018 Jeep Cherokee. The contact stated that on a rainy day while driving 45 MPH, the vehicle almost spun out of control due to a lack of traction. The message "4WD System Service Required" was displayed. The dealer was contacted and diagnosed the vehicle with a power transfer…
The contact owns a 2018 Jeep Cherokee. The contact stated that on a rainy day while driving 45 MPH, the vehicle almost spun out of control due to a lack of traction. The message "4WD System Service Required" was displayed. The dealer was contacted and diagnosed the vehicle with a power transfer unit failure. The DTC: C14a7-97, associated with TSB: S1721000016 and NHTSA ID: 102247452 for the 4WD, was displayed. The manufacturer was contacted by phone about the failure and stated that the cost of the repair was not covered because the VIN was not under recall. The failure mileage was approximately 84, 400.
- Power train · Unknown or other
My 2018 Jeep Cherokee Trailhawk is subject to FCA Recall 01C/NHTSA 25V-011 for two-speed PTU failure. I have experienced 3 serious drivetrain events requiring towing. In April 2024, before the recall was announced, the vehicle suddenly lost acceleration while entering an interstate/on-ramp, with…
My 2018 Jeep Cherokee Trailhawk is subject to FCA Recall 01C/NHTSA 25V-011 for two-speed PTU failure. I have experienced 3 serious drivetrain events requiring towing. In April 2024, before the recall was announced, the vehicle suddenly lost acceleration while entering an interstate/on-ramp, with loud grinding/revving and jerking. An independent repair facility replaced the transmission. On May 18, 2026, another drivetrain failure occurred. An authorized Jeep dealer confirmed PTU failure and performed Recall 01C. Dealer records state the PTU had “MAJOR INTERNAL DAMAGE” and document damage at the PTU/transmission interface, including a transmission-side stub shaft and damage/scored gears attributed to the old PTU gear. The vehicle remained at the dealer until approximately August 7. About 2 weeks later, the Service 4WD warning appeared, followed by loud drivetrain noise, jerking and severe loss of propulsion. The vehicle also rolled backward while in PARK unless the parking brake was applied and required another tow. The dealer diagnosed a failed left-front CV axle/halfshaft and attributes it to progressive wear, unrelated to the PTU repair. I am not claiming the PTU caused the axle failure; I am asking NHTSA to evaluate the timing and repeated loss-of-propulsion/PARK events. Additionally, the dealer performed a multipoint inspection about one week before the axle failure that marked the CV drive axle category as passing. As of Sept. 2, 2026, BOTH NHTSA and FCA/Mopar systems still listed Recall 01C as incomplete/unrepaired despite the dealer having performed the recall repair. I request review of these repeated safety failures, the recall remedy, and the continued incomplete recall status.
- Power train
Noticed that while going slow and turning heard popping from the rear end. Had 3 different certified shops give me different answers to the cause. Had to attempt to find my wife a way to work. As stated previous We started at Becks for estimate and diagnosis. Then Daver Taylor transmission. Then I…
Noticed that while going slow and turning heard popping from the rear end. Had 3 different certified shops give me different answers to the cause. Had to attempt to find my wife a way to work. As stated previous We started at Becks for estimate and diagnosis. Then Daver Taylor transmission. Then I called Jeep Customer Care. Also dropped off our Jeep at Dealership. The day we picked it up from Dave Taylor and went to the dealership the SVC4x4 light came on. We not have it all together again. However we retained every parts that they said was faulty and replaced. Started our own research. Found it odd that our jeep had the same mechanical issues as stated in the previous campaigns. NHTSA 20V343 / FCA W47 and NHTSA 23V302 / FCA 45A, NHTSA Campaign Number 26V290. To this day no one has ever given a clear definition of what the root cause was.
- Electrical system
I have a 2018 Jeep Cherokee. The exact component causing the problem is UNKNOWN. While driving, a “Service Shifter” warning appeared on the dashboard and all of the gear indicator lights illuminated at the same time. After I turned the vehicle off and restarted it, the warning disappeared. On a…
I have a 2018 Jeep Cherokee. The exact component causing the problem is UNKNOWN. While driving, a “Service Shifter” warning appeared on the dashboard and all of the gear indicator lights illuminated at the same time. After I turned the vehicle off and restarted it, the warning disappeared. On a separate occasion, a “4WD Service Unavailable” message appeared along with the SVC 4WD warning light. That warning also later disappeared. I am concerned about my safety because these warnings involve the vehicle’s shifter and four-wheel-drive system, and I do not know whether either system could malfunction while I am driving. The vehicle has not been inspected or diagnosed by a Jeep dealer or independent repair facility for this problem yet. I took the vehicle to Advance Auto Parts, where they connected a diagnostic scanner, but no codes were found with their scanner. The warnings have been intermittent and have disappeared after restarting the vehicle. There were no other symptoms that I noticed before the warnings appeared. The exact cause of the Service Shifter and SVC 4WD warnings is UNKNOWN.
- Power train
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated on the instrument panel, and the transmission was shifting very roughly. The vehicle was taken to a dealer, where the battery was replaced several…
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated on the instrument panel, and the transmission was shifting very roughly. The vehicle was taken to a dealer, where the battery was replaced several times out of pocket; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 117,270.
- Service brakes, hydraulic · Structure
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at 25–30 MPH on the highway, the brakes locked up, and the vehicle failed to move. The "Service Brakes" message illuminated on the instrument panel after the failure. The contact related the failure to NHTSA Campaign…
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at 25–30 MPH on the highway, the brakes locked up, and the vehicle failed to move. The "Service Brakes" message illuminated on the instrument panel after the failure. The contact related the failure to NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The vehicle was towed to the local dealer, where it was diagnosed that the electronic brake module had failed due to water intrusion and corrosion. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 102,000.
- Wheels › Lugs/nuts/bolts/studs
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the rear end of the vehicle was shaking abnormally, and the rear end of the vehicle was uncontrollable. The vehicle was taken to an independent mechanic, where it was diagnosed with two fractured…
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the rear end of the vehicle was shaking abnormally, and the rear end of the vehicle was uncontrollable. The vehicle was taken to an independent mechanic, where it was diagnosed with two fractured bolts on the rear passenger’s side wheel. The contact was informed that the two bolts needed to be replaced. The vehicle was not repaired. The vehicle was taken to another independent mechanic where it was confirmed that the two bolts were fractured on the rear passenger's side wheel. The contact was informed that the two bolts needed to be replaced. The vehicle was repaired. The contact was informed that the two fractured bolts were severely damaged and had been damaged for a while. The contact stated that the dealer had performed an alignment on the vehicle the day before the failure occurred. The contact stated that the dealer failed to inform the contact of the issue. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,790.
- Power train
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train), and the part was listed as available at the time. The vehicle was taken to a dealer where it was diagnosed to have the PTU/full transmission failure as listed in the recall…
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train), and the part was listed as available at the time. The vehicle was taken to a dealer where it was diagnosed to have the PTU/full transmission failure as listed in the recall notice; however, the vehicle was not repaired due to the dealer not being able to remedy the part. The part was ordered. The contact stated while driving the vehicle at an undisclosed speed on the highway, she attempted to accelerate but no power was given. She pulled off to the side, and authorities were called for traffic control. The vehicle was unable to move. When engaging into drive, the vehicle sounded like it was coming apart. The contact stated the vehicle was not able to engage its own brake. When the vehicle was towed, there was no evidence that the wheels were locked up. Shortly after that, the vehicle's PTU became fully inoperable, causing the vehicle to not be able to be placed in park or any other driver setting. The vehicle was towed to the dealer a second time. The tow company parked the vehicle at the dealer on a hill. With a failed transmission, this caused the vehicle's E-brake to disengage, causing it to roll off the hill and stopped rolling shortly after once on flat ground. The dealer declined to perform the recall repair and prompted the contact to fix the E-brake on her own, although the failure portrayed to the recall notice. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 110,000.
- Engine · Power train
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle shut off as several warning lights appeared on the instrument panel. The contact made multiple attempts to restart the vehicle but to no avail. The police arrived at the scene and helped to place the…
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle shut off as several warning lights appeared on the instrument panel. The contact made multiple attempts to restart the vehicle but to no avail. The police arrived at the scene and helped to place the vehicle into neutral(N) and moved the vehicle off to the side of the road. Due to the failure, the vehicle was initially towed to the contact's home and was then towed to a dealer. The dealer diagnosed the vehicle with a failed alternator and PTU(Power Transfer Unit). The vehicle was towed back to the contact's home due to the cost of the repair. The contact called an independent mechanic who managed to replace the alternator. Although the contact managed to drive the vehicle once the alternator was replaced; the contact stated that the same warning lights including the 4WD warning message remained on the instrument panel. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000(Power Train); however, the VIN was not included in the recall. The manufacturer had yet to be notified of the failure. The vehicle had yet to be fully repaired. The failure mileage was approximately 118,000.
- Power train
The contact owns a 2018 Jeep Cherokee. The contact stated that upon starting the vehicle, all of the warning indicators on the instrument cluster panel illuminated. Additionally, the contact noted that the parking brake occasionally felt as though it had not engaged, and while driving, the parking…
The contact owns a 2018 Jeep Cherokee. The contact stated that upon starting the vehicle, all of the warning indicators on the instrument cluster panel illuminated. Additionally, the contact noted that the parking brake occasionally felt as though it had not engaged, and while driving, the parking brake would disengage on its own. The contact also stated that the vehicle hesitated during acceleration and failed to shift smoothly into the next gear. The contact referenced NHTSA ID Number: 25V011000 (Power Train) to be the cause of the issue however, the VIN was not included in the recall repair. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 99,000.
- Power train
PTU failed. Service 4 WD Light is on. Jeep has a recall but my VIN isn't included. It is going to cost over $3000 to get it fixed.
- Unknown or other
I am writing to escalate a safety and reimbursement concern regarding my 2018 Jeep Cherokee, VIN [Your VIN], which is subject to recall 01C / 25V‑011 (Power Transfer Unit Snap Ring Defect). Before the recall remedy was available, my vehicle experienced a sudden loss of drive power, grinding, and…
I am writing to escalate a safety and reimbursement concern regarding my 2018 Jeep Cherokee, VIN [Your VIN], which is subject to recall 01C / 25V‑011 (Power Transfer Unit Snap Ring Defect). Before the recall remedy was available, my vehicle experienced a sudden loss of drive power, grinding, and jerking, which led to a full transmission replacement. I was stranded on the side of an interstate ramp as a result of this loss of drive power. The PTU was not replaced and remains original. I now intermittently receive a “4WD won’t work” alert 65-80% of vehicle starts. I attempted to schedule my vehicle for the recall repair and spoke in length with the Jeep dealership in [XXX] on 2/23/26. The dealership has informed me that PTU replacement parts are unavailable and could take months to arrive. If the dealership detects a concern during inspection, they will not allow me to keep the vehicle, yet they cannot provide a loaner. This leaves me without transportation for an indefinite period, despite the recall being an active safety concern. It is important to note that the PTU is directly connected to the transmission and transfers power to the rear wheels; a PTU failure can place stress on or impair the transmission, which can cause symptoms identical to sudden transmission failure. I request escalation to a senior case manager or Tier 2 Top Car Specialist, review of my prior repair for reimbursement, and documentation of the ongoing 4WD alerts to support safety and claim review. Attachments: repair receipt. Thank you for your time, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
The steering rack failed about one week after I purchased the vehicle. The dealer replaced the steering rack once, but the same problem happened again about six months later. The vehicle has now been at the dealership for about one year waiting for another replacement steering rack. The dealer…
The steering rack failed about one week after I purchased the vehicle. The dealer replaced the steering rack once, but the same problem happened again about six months later. The vehicle has now been at the dealership for about one year waiting for another replacement steering rack. The dealer informed me the part is unavailable and must be specially manufactured. A loaner vehicle was provided while waiting. This repeated steering system failure is a serious safety concern.
- Power train
I am filing a safety complaint regarding Safety Recall 01C (NHTSA 25V-011) and the handling of my vehicle by both the dealership and Stellantis. My vehicle exhibited fault codes and conditions consistent with the defect described in Recall 01C, including: DTC C1477-4B (Transfer Case Clutch Over…
I am filing a safety complaint regarding Safety Recall 01C (NHTSA 25V-011) and the handling of my vehicle by both the dealership and Stellantis. My vehicle exhibited fault codes and conditions consistent with the defect described in Recall 01C, including: DTC C1477-4B (Transfer Case Clutch Over Temperature) DTC C1440-64 (Transfer Case Clutch Pressure Sensor) Documented drivetrain control module failure status (“TestFailed: True”) Excessive clutch temperature readings exceeding 400°F These are consistent with PTU-related failure conditions the recall is intended to detect and address. Despite this, the dealership concluded that the PTU was not the cause and instead replaced the rear differential. I repeatedly requested written documentation explaining how the PTU was ruled out and how the rear differential was determined to be the root cause. This was not clearly provided. Additionally, the recall remained marked as “incomplete” for over a month while the vehicle was in the dealership’s possession. Immediately after I escalated the issue to corporate, the recall was suddenly marked “complete,” without clear explanation or supporting documentation. I was also not clearly informed that the Drivetrain Control Module (DTCM) had been replaced. I do not know: When the DTCM was replaced relative to testing Whether recall testing was performed with a faulty DTCM Whether the new DTCM was properly updated under Recall 01C Whether testing was repeated after replacement If recall validation was performed using a faulty DTCM, this raises concerns that the PTU testing procedure may have been invalid. The vehicle remained at the dealership for nearly two months during this process. Throughout this time, I experienced significant difficulty obtaining clear answers, and my concerns were not fully addressed before the recall was marked complete. I am concerned that: The recall may have been improperly executed or validated
- Electrical system · Service brakes
while i was driving my vehicle put the parking brake on and then i was unable to get it deactivated at first, after a few seconds i got it and moved forward in traffic. after a few feet the vehicle put the parking brake on and i was unable to move once again. this was in the middle of traffic and i…
while i was driving my vehicle put the parking brake on and then i was unable to get it deactivated at first, after a few seconds i got it and moved forward in traffic. after a few feet the vehicle put the parking brake on and i was unable to move once again. this was in the middle of traffic and i ended up blocking the single lane road. I called a family member who was near by and they came and some how got the parking brake off and drove me and the vehicle home. my safety and everyone one around safety was jeopardized because they had to go into oncoming traffics lane to pass me until i got moving. parking wouldn't engage when we got home and service parking brake light was on.
- Power train
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated, rendering the 4WD inoperable. The vehicle automatically switched to the Rear Wheel Drive mode. The vehicle was taken to both an independent mechanic and the…
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated, rendering the 4WD inoperable. The vehicle automatically switched to the Rear Wheel Drive mode. The vehicle was taken to both an independent mechanic and the dealer, who determined that the PTU had failed and needed to be replaced, but the part was on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
- Power train
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift properly when the accelerator was applied. The contact was unaware of any warning lights illuminated at the time of the failure. The vehicle was taken to the dealer…
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift properly when the accelerator was applied. The contact was unaware of any warning lights illuminated at the time of the failure. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit and drivetrain had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a reimbursement case was opened. The failure mileage was approximately 99,477.
- Electrical system · Power train
While driving, often at highway speeds, all of the lights on the shifter will light up and the dash will display "Service Transmission." I took it to the dealer several times and their response has been that it is a software issue that they do not have a fix for and that I should stop the car, turn…
While driving, often at highway speeds, all of the lights on the shifter will light up and the dash will display "Service Transmission." I took it to the dealer several times and their response has been that it is a software issue that they do not have a fix for and that I should stop the car, turn the engine off, open and close the door and then restart the car. This does temporarily reset the display but doing this on the highway poses a safety problem in trying to get to the shoulder in traffic.
- Electrical system · Exterior lighting
When the running lights and headlights are set to Auto, moving the lever to High Beam causes the lights to go out. I have been asking the dealer and trying to find a solution since buying the car new, but no recall had been issued for my VIN and the dealer will not correct the problem with a recall…
When the running lights and headlights are set to Auto, moving the lever to High Beam causes the lights to go out. I have been asking the dealer and trying to find a solution since buying the car new, but no recall had been issued for my VIN and the dealer will not correct the problem with a recall specific to my VIN and year/model. There is a known issue with the Smart Lighting Module that prevents the High Beam from activating and shuts off the headlight in the Auto position, and a software update has been issued for the newer models, but not for the 2018 Cherokee with the same software.
- Electrical system · Electrical system › Adas › Rear occupant alert (roa) › Camera/sensor
Back up camera turns to static when going in reverse. Has been happening for years. No warnings. Just malfunctioning. Reported this in 2019 to Jeep.
- Power train
The PTU has failed and caused damage to splines. This failure caused the engine light to come on intermittently and failure to shift. The problem has been confirmed by a dealership where the car is and has been sitting for repair for almost a year due to no repair parts available from Jeep.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006983"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block."
- 11005320"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
- 11002828"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
- 11000172Switch - brake
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10248508Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247452Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244347Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10242779Customer Satisfaction Notification ZD7 - Radio Software update
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10241056Customer Satisfaction Notification ZD7 - Radio Software Update
- 10240002Customer Satisfaction Notification ZD7 - Radio Software Update
- 10239957Water Quality When Mixed With Engine Coolant
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 102369282.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10234468Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 102318002.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10231750Warranty Bulletin D-23-01 - (XB1) 2.4L Engine ? Select 2014 - 2019 Jeep Cherokee (KL), 2017 - 2018 Jeep Compass (MP), 2015 - 2018 Jeep Renegade (FWD/AWD) (BU), 2013 - 2016 Dodge Dart (PF), 2015 - 2017 Chrysler 200 (UF), 2016 - 2018 Fiat 500X (FWD) (FB), (AWD), 2015 - 2018 Ram Promaster City (VM)
- 10231711Washer Light On And Will Not Turn Off After Adding Washer Solvent.
- 10230301Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10230139Front Seat Side Shield Updated Service Procedure This bulletin informs the technician that when either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified. The technician will need to know the following: When either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified.
- 10230029Customer Complaint May Include Engine Oil Leak Or Consumption
- 10229810Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 102298042.4L Engine Oil Consumption Test The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oil leaking from the engine. This bulletin involves performing an oil consumption verification test.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 102293202.4L Engine Oil Consumption Test This bulletin involves performing an oil consumption verification test. The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oil leaking from the engine.
- 10229310Valve Body Learn Procedure On WiTech Shows The Transmission Is Not In The Proper Gear After Repairs
Every Jeep Cherokee model year
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