2014 Jeep Cherokee
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 Jeep Cherokee. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
13 recalls name the 2014 Jeep Cherokee. Newest first.
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Risk and remedy
Risk
A fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between…
Risk and remedy
Risk
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
Remedy
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
Risk and remedy
Risk
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Remedy
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb)…
Risk and remedy
Risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Risk and remedy
Risk
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift…
Risk and remedy
Risk
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Remedy
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
Risk and remedy
Risk
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Remedy
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can…
Risk and remedy
Risk
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Remedy
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
Risk and remedy
Risk
A short circuit in the liftgate control module may result in a fire.
Remedy
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
Risk and remedy
Risk
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Risk and remedy
Risk
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Remedy
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April…
Risk and remedy
Risk
The unintended continued acceleration may increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Owner complaints
2,650 complaints56 involved a crash16 involved a fire39 injuries
What owners report most
Latest complaints
- Air bags
High speed front end damage to vehicle with no airbag deployment. No dashboard lights were on indicating a problem with them. This is a serious safety issue.
- Power train
Active Drive 2 PTU failure caused Jeep to lose power on roadway forcing me to try to get to shoulder quickly to avoid blocking traffic or being rear ended. The part is available. I haven’t sent to dealership due to financial constraints. There are numerous incidents and even a recall for similar 2…
Active Drive 2 PTU failure caused Jeep to lose power on roadway forcing me to try to get to shoulder quickly to avoid blocking traffic or being rear ended. The part is available. I haven’t sent to dealership due to financial constraints. There are numerous incidents and even a recall for similar 2 speed PTUs sold on 2014+ Jeep cherokees. Recall only covered certain VINs and not all vehicles with this same PTU. But there have been many more instances of failure from the PTUs not included in the recall or warranty extension. The svc 4wd light came on when the issue occurred. Had to have vehicle towed as it would not move under own power safely.
- Engine · Power train · Unknown or other
The transmission light went on. Car was brought into dealership two times while still under warranty. They did not have a fix and PTU was on back order for over a year in 2017. I am now resorting to pay out of pocket. I had a PTU shipped from a Jeep dealer in Louisiana. PTU from them was not new…
The transmission light went on. Car was brought into dealership two times while still under warranty. They did not have a fix and PTU was on back order for over a year in 2017. I am now resorting to pay out of pocket. I had a PTU shipped from a Jeep dealer in Louisiana. PTU from them was not new but had come off another car and was charged $2,300. I sent it back because it was used at that time I was working and was going to pay out of pocket. I was not going to pay to install a used transmission. Regardless there is as no fix. Then in May of this year the check engine light came on. This was another problem that the Jeep dealership cannot fix. Now I have a paid for car that cannot be driven because it cannot be smogged. It has the Pentastar V6 engine. There is no fix for either problem I understand and I am retired and cannot afford these repairs. I asked the manufacturer in writing to buy the car back and they said no. Can I get some help? This was going to be my last car. Jeep dealer offered $200 for the car. My all weather tires are worth more than the car. I’ve changed oil on time using synthetic oil and have otherwise taken good care of this car. I thought they would come up with a fix for the transmission is why I waited so long. Everything that is wrong is the manufacturer’s product defect. Also, I have documentation on everything I just wrote you. Please help me!!! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Service brakes
My vehicle’s E-brake engaged and would not released. After having it towed to the dealership, I was told that a leak into my rear storage of my spare tires occurred and shorted the E-brake electrical system! There are no visible leaks coming from within the car.
- Power train
The contact owns a 2014 Jeep Cherokee. The contact stated that while accelerating from a stop, the transmission unexpectedly shifted into neutral(N), and the vehicle lost automotive power. The check engine warning light was illuminated. The “Service 4WD" message was displayed. The vehicle was towed…
The contact owns a 2014 Jeep Cherokee. The contact stated that while accelerating from a stop, the transmission unexpectedly shifted into neutral(N), and the vehicle lost automotive power. The check engine warning light was illuminated. The “Service 4WD" message was displayed. The vehicle was towed to a dealer to be diagnosed, and the contact was informed that the PTU unit had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The failure mileage was 40,000.
- Engine · Power train
This issue has occurred on several occasions. I successfully reverse but when I switch back to "drive" the vehicle enters a neutral state. When driving on the highway, the vehicle has slowed itself to 40mph and continues to slow itself until it becomes disabled. I currently see there has been a…
This issue has occurred on several occasions. I successfully reverse but when I switch back to "drive" the vehicle enters a neutral state. When driving on the highway, the vehicle has slowed itself to 40mph and continues to slow itself until it becomes disabled. I currently see there has been a recall for this vehicle in 2019 (19V447000) which did not include my VIN. However, my vehicle is experiencing the exact symptoms described in that specific recall. The vehicle is unsafe to drive.
- Power train
The PTU has failed and now my warranty claim is being denied. I drive a 2014 Jeep Cherokee and this is a COMMON issue with this car. It unfortunately has not fallen under a recall that I can see anywhere even though so many others have.
- Power train
I purchesed the vehicle in April of 2024, test drove it and it drove fine, the dealership said they had to service a recall of the transfer case before I could take the car home. Once I picked the car up and drove it for a few days it was driving very weird and had low speed shuttering, I took it…
I purchesed the vehicle in April of 2024, test drove it and it drove fine, the dealership said they had to service a recall of the transfer case before I could take the car home. Once I picked the car up and drove it for a few days it was driving very weird and had low speed shuttering, I took it back to the dealership after googling that it might be related to the transfer case and they looked at it and said everything was fine, so I just dealt with the issue. Recently the "service 4wd" light came on so I took it to a friend to take a look at it and they noticed that the transfer case that was put in to service the recall was actually from a junk yard and used which is what has been causing the issues I've been having. I researched it a bit further and was told to make a complaint due to having junk yard parts put in to satisfy a recall being illegal.
- Power train
My vehicle is experiencing a critical structural failure directly related to Safety Recall W47. Due to severe, unmitigated drivetrain vibrations caused by internal Power Transfer Unit (PTU) input spline wear, the structural mounting fasteners connecting the PTU housing to the aluminum automatic…
My vehicle is experiencing a critical structural failure directly related to Safety Recall W47. Due to severe, unmitigated drivetrain vibrations caused by internal Power Transfer Unit (PTU) input spline wear, the structural mounting fasteners connecting the PTU housing to the aluminum automatic transmission casing have completely backed out and/or sheared off while operating.When attempting to have this safety defect remedied under the active W47 recall, both the authorized Jeep dealership and Stellantis corporate customer care actively refused to honor the safety recall or conduct internal diagnostics. They have locked me into a circular loop, stating that because the structural fasteners are currently missing/broken, the issue is classified as "missing bolts" and is not covered under the recall. They are demanding thousands of dollars out-of-pocket to replace the hardware before they will inspect the internal components of the PTU.The ejection and shearing of these structural fasteners is a direct, documented physical consequence of the severe vibrations caused by the defective, recalled PTU. Forcing a consumer to pay out-of-pocket to repair the structural symptoms of a known safety defect before a dealership will honor a federal recall is a violation of the remedy process. This condition compromises the structural integrity of the drivetrain, increases the risk of component separation while driving, and presents an immediate safety hazard.
- Engine · Seats
The gas pedal acceleration and a cruise control came on and got stuck between 35 and 45 miles an hour time I hit the other vehicle and laying on the brakes was probably 38 to 40 miles an hour prior that I was doing 72 miles an hour and 40 miles an hour zone. How are you able to get a vehicle hitting the brakes brake and then it would help. I barely hit the other car in the cars spun out and hit other vehicles.
- Power train
Failure of the PTU prevented vehicle from going into park. Gears in PRU stripped causing complete failure and vehicle would not move.
- Power train
The PTU is bad and I’ve replaced it twice with no successful fix
- Power train
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the gear shifter became stuck in neutral. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 19V447000 (Power Train); however, the VIN was not…
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the gear shifter became stuck in neutral. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 19V447000 (Power Train); however, the VIN was not included in the recall. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
- Power train
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormally loud roaring sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the…
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormally loud roaring sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact was informed that the failure was a known failure with similar vehicles. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 80,000.
- Service brakes
Parking brake engages while driving down the road pulled control module out and has water corrosion looked up causes and seen there was a recall/lawsuit in need of recall
- Engine · Unknown or other · Vehicle speed control
I have a 2014 Jeep Cherokee that i have had since 2019. Since I have owned it, there have been several transmission recalls. I am currently dealing with a new transmission issue, where it is jerky and fails to go when pressing the gas after being at a stop. I am also dealing with the second oil…
I have a 2014 Jeep Cherokee that i have had since 2019. Since I have owned it, there have been several transmission recalls. I am currently dealing with a new transmission issue, where it is jerky and fails to go when pressing the gas after being at a stop. I am also dealing with the second oil filter housing leaking. Apparently this is a known issue, due to a plastic housing that cracks and warps easily. This causes significant oil and coolant leaks. This can potentially cause engine failure as well as the possibility of oil causing a fire due to hot oil on the exhaust. I previously paid over $1000 to have this repaired a few years ago and its now doing the same thing! This is highly frustrating. I will not be able to drive my car until this is fixed to the safety hazard of driving with such a bad oil leak.
- Power train
My PTU in my 2014 Jeep Cherokee is failing. The car has been jerking when accelerating. Sometimes very slow when I first accelerate then jerks heavily and takes off at a high rate of speed. I also noticed weird grinding and unusual sounds. The sound starts randomly when accelerating or when…
My PTU in my 2014 Jeep Cherokee is failing. The car has been jerking when accelerating. Sometimes very slow when I first accelerate then jerks heavily and takes off at a high rate of speed. I also noticed weird grinding and unusual sounds. The sound starts randomly when accelerating or when traveling and I let off the accelerator. The sound is more of a howling then grinds and quickly goes away. I replaced all the wheel bearings on the vehicle and it still existed. I then took the car to a Jeep dealer where one of the techs had test drove it and confirmed that the PTU has failed.
- Electrical system · Steering · Vehicle speed control
On 05/30/2026 approximately 12:15. My Jeep radio screen prompted "service needed, no phone connected" and a few other words I did not have an opportunity to memorize. The check engine light came on and he oil light appeared. This all happened within a minute. It was very quick and scared both of…
On 05/30/2026 approximately 12:15. My Jeep radio screen prompted "service needed, no phone connected" and a few other words I did not have an opportunity to memorize. The check engine light came on and he oil light appeared. This all happened within a minute. It was very quick and scared both of us. As my mother was driving, she smelled heat, then the radio quit working, the air conditioning shut off and heat turned on without assistance, my mother attempted to open the electronic windows without success, the power steering stopped worked and locked up, then the entire vehicle shut off. She struggled to maintain control of the vehicle in order to guide us to a safe place off the side of the road. We were in imamate danger due to NOT having any control of the vehicle. The hood, driver and passenger doors, front and back were able to be accessed, however we could not open the hatch. And the interior lights would not remain shut off until the battery ceased to have amps. No the vehicle was not inspected by the manufacturer, police or insurance representatives. We were on a major highway. She had NO CONTROL of the vehicle. I bought this vehicle used from Blue Knob and have never received any recall notices however I researched and found 13 recalls I have never been informed of. This is unsettling and a dangerous form of noncommunication.
- Power train
It began with front end grinding sounds. I took the vehicle to multiple mechanic shops and all the shops agree that the Power Transfer Unit is leaking and metal shaving are visibly coming out of the seal. This is supposed to be a sealed unit that doesn’t require service. There are already two…
It began with front end grinding sounds. I took the vehicle to multiple mechanic shops and all the shops agree that the Power Transfer Unit is leaking and metal shaving are visibly coming out of the seal. This is supposed to be a sealed unit that doesn’t require service. There are already two separate recalls for this exact issue 2017 - 2019 and 2019 - 2023. Apparently, this could disengage from the transmission or worse, lock my transmission up and possibly cause an accident. Flashing the CM did not solve anything. My car has been at the mechanic shop for a little over a month with a new unit already ordered. I have been paying close attention to this and relevant recalls.
- Power train
Vehicle: 2014 Jeep Cherokee VIN: [XXX] Component: Power Train – Transfer Case (PTU) Safety Issue: Loss of motive power / PTU failure Complaint: My 2014 Jeep Cherokee is experiencing the same failure mode described in FCA PTU recalls W47 (20V343) and W48 (20E037). The PTU output shaft bearing is…
Vehicle: 2014 Jeep Cherokee VIN: [XXX] Component: Power Train – Transfer Case (PTU) Safety Issue: Loss of motive power / PTU failure Complaint: My 2014 Jeep Cherokee is experiencing the same failure mode described in FCA PTU recalls W47 (20V343) and W48 (20E037). The PTU output shaft bearing is failing under load. The grinding noise disappears when the driveshaft is removed and returns immediately when the driveshaft is reinstalled, confirming a load dependent PTU failure. This defect can cause sudden loss of motive power and inability to hold Park, which matches the safety description in the recall documentation. My vehicle falls within the recall build date ranges, yet the manufacturer refuses to cover the repair. This is a safety related defect that should be included in the population recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
This vehicle stalls while on the road and it also stops driving, and the vehicle remains stationary. It's random and I never know when it will happen. There was a recall issued for this very problem in 2019. When I type in Mt Vin # it says no recalls on this vehicle. I feel this vehicle meets the same safety issues as the recall. I've contacted Chrysler with no progress.
- Electrical system
I had a recall completed in March 2023 for transmission issues. Since January 2026, my vehicle has been in a repair for a part that is backorder. The part is Transfer Case Control Module (TCCM). The part number is 68540646AA for a 2014 Jeep Cherokee Latitude V6 3.2 4x4. I feel that this is unfair…
I had a recall completed in March 2023 for transmission issues. Since January 2026, my vehicle has been in a repair for a part that is backorder. The part is Transfer Case Control Module (TCCM). The part number is 68540646AA for a 2014 Jeep Cherokee Latitude V6 3.2 4x4. I feel that this is unfair and it has caused me and my family undue hardship. After I obtain this part, then other parts such as O2 sensor and the thermostat has to be replaced as well. I feel that Stellanis should cover the cost of all of the repairs.
- Vehicle speed control
My Cherokee started showing a light on the dash that said 4WD SYSTEM TEMPORARILY UNAVAILABLE....I took it to the jeep dealer they fixed other things and then after I paid it was still showing that same warning light. So I'm just wondering if it's covered in the recall?
- Power train
Failed PTU is signaling AWD service light. Jeep Cherokee Trailhawk 2014 Later Trims have recalled failure Jeep won't go over 25mph without shaking. Sounds are grinding. Very dangerous to drive
- Engine and engine cooling
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving 45 MPH, the message “Turn off Air Conditioner - Engine Overheating” was displayed. The vehicle was towed to an independent mechanic, where it was determined that the water pump and wiring needed to be replaced. The vehicle…
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving 45 MPH, the message “Turn off Air Conditioner - Engine Overheating” was displayed. The vehicle was towed to an independent mechanic, where it was determined that the water pump and wiring needed to be replaced. The vehicle was repaired, but the failure persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 114,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Electronic Parking Brake Water Ingress
The Office of Defects Investigation (ODI) opened investigation PE22-009 after having received 80 complaints on model years 2014-2020 Jeep Cherokees alleging the Electronic Parking Brake (EPB) inadvertently activated while the vehicle was in motion.During this investigation, the subject vehicles were updated to include…
The Office of Defects Investigation (ODI) opened investigation PE22-009 after having received 80 complaints on model years 2014-2020 Jeep Cherokees alleging the Electronic Parking Brake (EPB) inadvertently activated while the vehicle was in motion.During this investigation, the subject vehicles were updated to include only Model Years (MY) 2014-2016, while MY 2017-2020 were considered peers.Based on related repair invoices, ODI believed the EPB module was damaged by water leaking into the vehicle. When the EPB inadvertently activates, it can cause a stalling condition bringing the vehicle to a stop. ODI was aware of recall 15V-393 that addresses water ingress affecting the power liftgate module on nearly the same population of vehicles subject of this investigation. The liftgate module can potentially catch fire as a result of the water damage. Both the liftgate and EPB modules are located in a similar area of the vehicle. On May 11, 2016, the manufacturer released a Technical Service Bulleting (ODI #10191415, FCA #08-060-16) that instructs dealers on replacing the EPB module and inspecting the electrical connector for corrosion if a customer describes having the EPB not releasing. This Preliminary Evaluation was opened to assess the scope, frequency, and safety-related consequences of the alleged defect. On September 8th, 2022, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2014-2016 Jeep Cherokee and Peer 2017-2020 Jeep Cherokee vehicles. FCA Provided its full response on October 27th, 2022 after ODI granted a one-week extension. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of all available information, ODI has identified evidence supporting a total of 1,655 subject vehicles that likely experienced a failure of the subject EPB. Within the subject vehicle complaints, ODI identified the 2014 Model Year (MY) Jeep Cherokee as having the highest rate of failure, while also being the oldest group of vehicles in this investigation. The 2014 Jeep Cherokees that likely experienced a failure of the subject EPB represent an incident rate of approximately 0.58%. The average Time In Service (TIS) at failure was 2.6 years and the oldest failure occurred at 8.5 years in service. The 2014 population of vehicles is at 9 years in service. All other MY Jeep Cherokee vehicles (both subject and peer) within this investigation had significantly lower failure rates than the 2014 MY Jeep Cherokee. ODI has reviewed all the information available at this time, and identified four allegations of a crash, three allegations of injuries, and one allegation of a fire.Two of the crash allegations alleged injuries, and the alleged injuries were minor severity.All of the alleged injuries appeared to be consistent with hard braking and did not need medical attention. There was no supporting information that demonstrated a fire had occurred on the vehicle. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles, stating that it does not believe the alleged defect poses an unreasonable risk to motor vehicle safety. FCA states the majority of incidents involving the EPB inadvertently activating occurred while the vehicle was stationary and that a small number of incidents occurred while the vehicle was backing up or at low speeds. This is consistent with ODI’s observations. Based on the analysis conducted by ODI, this investigation will be closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Software security vulnerability
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24…
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and short range wireless vulnerabilities identified in the recalled vehicles could allow unauthorized third-party access to, and manipulation of, networked vehicle control systems.Successful exploitation of the vulnerabilities, coupled with reverse engineering of networked microprocessor control modules, could result in unauthorized manipulation of vehicle control systems. This unauthorized manipulation of vehicle controls and systems could expose the driver, vehicle occupants or other highway users to an increased risk of injury.FCA and its network provider, Sprint, conducted a nationwide campaign to block access to a radio communications port that was unintentionally left open.On July 27, 2015, short range wireless vulnerabilities were also blocked.Finally, third party security evaluation and regression testing identified vulnerabilities that were either remedied by Sprint or through updates to the FCA Uconnect software.ODI identified a total of 30 complaints or field reports on unique vehicles submitted by FCA (29) or received by NHTSA (1) alleging incidents of theft from a vehicle or anomalous performance that the owner alleged were caused by, or may have been caused by, remote hacking.Twenty-six (87%) of these reports were submitted after a magazine article was published on July 21, 2015, describing the remote hacking of an FCA vehicle by researchers who were able to affect the operation of various vehicle control systems, including the service brakes, steering, throttle and ignition.Most of the complaints involved vehicle systems that were not safety critical (e.g., complaints related to radio, navigation system, or air-conditioning control) and did not affect vehicle control.Three complaints reported engine stalls.One owner reported sudden unintended acceleration allegedly related to hacking.None of the complaints or field reports reviewed involved the steering and braking vehicle control effects demonstrated by the research hackers prior to the recall.There were no confirmed incidents of hacking in any of the records reviewed by ODI.The remedies completed by Sprint and FCA appear to have eliminated vulnerabilities that mi
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008292U90 - Parts Ordering
- 11006983"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block."
- 11006616U90 Parts Ordering
- 11005320"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
- 11002828"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248564MIL/check engine lamp comes on after performing U90 recall PCM software update.
- 10248517LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10248508Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247452Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.
- 10244403MIL/check engine lamp comes on after performing U90 recall PCM software update.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244347Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
- 10243272Power Transfer Unit (PTU) Broken Input Spline XJ1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? 1720-00 - Output Speed Sensor Wheel Speed Rationality. ? P215C-00 - Output Shaft Speed Wheel Speed Correlation. This bulletin involves replacing the PTU assembly with an updated part.
- 10243215Emissions Recall U90 - Catalyst Efficiency
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10241067Power Transfer Unit (PTU) Broken Input Spline XJ1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P1720-00 - Output Speed Sensor Wheel Speed Rationality. ? P215C-00 - Output Shaft Speed Wheel Speed Correlation. This bulletin involves replacing the PTU assembly with an updated part.
- 10241042FCA Caribbean Warranty Bulletin ID-23-11 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10241041Warranty Bulletin D-23-10 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)
- 10239957Water Quality When Mixed With Engine Coolant
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 102369282.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10234468Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10232018Diagnostic And System Improvements
- 10232017Diagnostic And System Improvements
- 10232011Service Bulletin/RRT 21-027-14/14-070 Superseded By Customer Satisfaction Notification
- 10231987Blue Smoke At Start Up
- 10231983IPC Software Enhancements
- 10231975This bulletin involves flashing the instrument cluster.
- 10231974Instrument Cluster Shows "Low Battery Voltage" Erroneously.
Every Jeep Cherokee model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.