2017 Keystone Cougar
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Keystone › Cougar › 2017
These records cover every 2017 Keystone Cougar. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2017 Keystone Cougar. Newest first.
Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Risk and remedy
Risk
A buckled frame rail can increase the risk of a crash.
Remedy
Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV Company (Keystone) is recalling certain 2017-2018 Keystone Cougar western edition recreational trailers. The stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit.
Risk and remedy
Risk
If the stabilizer jacks separate during transit, they could be a road hazard, increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will inspect the mounting of the four stabilizer jacks and install appropriate fasteners, free of charge. The recall began on December 5, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-306.
Keystone RV Company (Keystone) is recalling certain 2017 Cougar recreational trailers, models 326RDS, 327RKL, 333MKS, 336BHS and 359MBI. These vehicles were built with a manual-resetting 12 volt circuit breaker, which cannot be used in close proximity to the liquid propane storage.
Risk and remedy
Risk
If the breaker sparks when it is being manually reset, it can increase the risk of a fire.
Remedy
Keystone will notify owners, and dealers will inspect the trailers and replace the breaker with one that automatically resets, as necessary, free of charge. The recall began on March 29, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-282.
Keystone RV Company (Keystone) is recalling certain 2017 Cougar and Laredo recreational trailers. The affected vehicles may have been incorrectly equipped with two carbon monoxide detectors instead of one smoke detector and one carbon monoxide detector.
Risk and remedy
Risk
Without a smoke detector, in the event of a fire, the trailer occupants have an increased risk of injury.
Remedy
Keystone will notify owners and dealers will inspect the trailers and install a smoke detector, if necessary, free of charge. The recall began on March 14, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for the recall is 17-279.
Keystone RV Company (Keystone) is recalling certain model year 2017 Cougar fifth wheel trailers, models 246RLSWE, 268RLSWE, 279RKSWE, 281RDIWE, 283RETWE and 284RDBWE, manufactured August 2, 2016, to October 28, 2016. During installation, the propane gas cross tube manifold that connects the propane cylinders may have contacted the fasteners for the floor…
Risk and remedy
Risk
The contact may result in a propane leak, which in the presence of an ignition source, can increase the risk of a fire.
Remedy
Keystone has notified owners, and dealers will replace the manifold, free of charge. The recall began on November 15, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-269.
Keystone RV Company (Keystone) is recalling certain model year 2017 Cougar recreational trailers, models CG28SGS17, CG28RDB17, CG28RKS17, CG29RES17, CG29RLI17 and CG28DBI17, manufactured July 15, 2016, to August 3, 2016. The affected trailers have a Federal Identification Tag and Tire and Loading Information Label with incorrect information. Additionally…
Risk and remedy
Risk
If tires of an incorrect load range are installed, tire failure may result, possibly causing a loss of vehicle control, and increasing the risk of a crash.
Remedy
Keystone has notified owners, and dealers will replace the tires and/or Federal Identification Tag if it is incorrect, free of charge. The recall began on September 9, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-262.
Owner complaints
3 complaints
What owners report most
Latest complaints
- Structure
The contact owns a 2017 Keystone Cougar Trailer. The contact stated that the slide island was leaning and the flooring in the middle of the RV was unstable. The RV was taken to the local service center, which discovered that three cross members had separated from the frame of the RV and caused…
The contact owns a 2017 Keystone Cougar Trailer. The contact stated that the slide island was leaning and the flooring in the middle of the RV was unstable. The RV was taken to the local service center, which discovered that three cross members had separated from the frame of the RV and caused severe damage to the frame. The cause of the failure was not yet determined. The contact was advised that the RV frame was unrepairable. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V380000 (STRUCTURE, SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 10,000.
- Structure › Body
I just bought a new 5TH wheel cougar travel trailer last may. the whole bottom frame IS bending and degrading because I suspect it was made with cheap chinese steel. the manufacturer refuses to take responsibility for the issue and IS blaming it on hitting the curb which IS physically impossible.…
I just bought a new 5TH wheel cougar travel trailer last may. the whole bottom frame IS bending and degrading because I suspect it was made with cheap chinese steel. the manufacturer refuses to take responsibility for the issue and IS blaming it on hitting the curb which IS physically impossible. Other people on-line complain of similar frame failure. the rv industry IS not properly regulated and a catastrophic failure of this frame could potentially cause death and injury. I do not feel safe in that thing and I just purchased it. please investigate it. *Bf *tr
- Electrical system
Batteries are not stored properly no battery boxes or improper strap downs
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10169048Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
- 10169047This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
Every Keystone Cougar model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.