2023 Keystone Cougar

Recalls

1 recall names the 2023 Keystone Cougar. Newest first.

• Structure › Emergency › Escape/egress/exit

  Mar 16, 2023NHTSA 23V169000276 vehicles

  Keystone RV Company (Keystone) is recalling certain 2022-2023 Cougar travel trailers. These vehicles may have been manufactured without an emergency exit window.

  Risk and remedy

  Risk

  Without an emergency exit window, there would not be a second way for occupants to exit the vehicle during an emergency, increasing the risk of injury.

  Remedy

  Dealers will inspect, and replace the window if necessary, free of charge. Owner notification letters were mailed March 29, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-440.

  Full recall details →

Owner complaints

Latest complaints

• Oct 5, 2026MI
  Structure › Body
  The structural floor/subfloor in my 2023 Keystone Cougar 30BHS travel trailer developed a low, weak area near the kitchen sink/refrigerator and progressed to widespread softness and significant flexing in normal walking areas. I first noticed it a few months before September 2024 and reported it in…

  The structural floor/subfloor in my 2023 Keystone Cougar 30BHS travel trailer developed a low, weak area near the kitchen sink/refrigerator and progressed to widespread softness and significant flexing in normal walking areas. I first noticed it a few months before September 2024 and reported it in writing that September. The date field is my September 23, 2024 written report, not onset; the true onset is UNKNOWN. No physical injury has resulted as of October 5, 2026. The concern is unreliable support underfoot: deflection or giving-way may cause loss of balance, a fall, or injury during ordinary use of the parked trailer. An engineer mapped soft areas near both entrances, the toilet, and kitchen. This is a potential hazard, not a claim that a highway failure or blocked exit has occurred. Camping World Green Bay Work Order 7468 documented widespread soft flooring and a need to replace the floor. It initially suspected water damage, but later recorded no observed intrusion after opening four underbelly areas and questioned that cause. Keystone inspected January 28, 2026 and denied coverage on a water-damage basis. Lighthouse inspected June 19; its August 13 report concluded normal-use floor failure rather than water exposure. Progressive separately documented concerning flexing and a failing subfloor, while noting earlier leaks and the need for further examination. Those competing facts and testing limitations are preserved. Keystone arranged a further inspection September 14 but declined its reports/supporting materials September 23. As of October 5, it has not answered my September 20 request for an explicit repair or backup-remedy position. October 2 was my private requested response date, not a statutory deadline. I request evaluation of floor load capacity, failure mechanism, similar assemblies, and any warranted safety action. I can coordinate inspection and supply the complete engineering report, work orders, photographs, and correspondence.

• Mar 28, 2024LA10 mi
  Structure
  The contact owns a 2023 Keystone Cougar. The contact stated that the emergency exit window casing was too long and the inside window glass did not fit evenly. The contact stated that the window casing was unusually wider than the frame unit. The contact received recall NHTSA Campaign Number…

  The contact owns a 2023 Keystone Cougar. The contact stated that the emergency exit window casing was too long and the inside window glass did not fit evenly. The contact stated that the window casing was unusually wider than the frame unit. The contact received recall NHTSA Campaign Number: 23V169000 (Structure). The recall repair was completed. However, excessive caulking and screws were applied, and the recall repair was not completed proficiently. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 10.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10237371Revised repair instructions for KSB-221025 - This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determined the vehicles in this KSB population may have been manufactured without the EOL resistor in the Gateway located in the Roof A/C.
• 10235152It has been determined that the mid-deck on some Cougar 2700BH units may have a seam in the flooring in the front bedroom causing the floor to be uneven.

Every Keystone Cougar model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.