2018 Keystone Cougar
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Keystone › Cougar › 2018
These records cover every 2018 Keystone Cougar. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2018 Keystone Cougar. Newest first.
Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Risk and remedy
Risk
A buckled frame rail can increase the risk of a crash.
Remedy
Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Cougar recreational trailers equipped with an outdoor propane grill. The outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.
Risk and remedy
Risk
If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.
Remedy
Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. The recall began on July 26, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-322.
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV Company (Keystone) is recalling certain 2017-2018 Keystone Cougar western edition recreational trailers. The stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit.
Risk and remedy
Risk
If the stabilizer jacks separate during transit, they could be a road hazard, increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will inspect the mounting of the four stabilizer jacks and install appropriate fasteners, free of charge. The recall began on December 5, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-306.
Owner complaints
4 complaints
What owners report most
Latest complaints
- Structure › Frame and members
The contact owns a 2018 Keystone Cougar. The contact stated while driving approximately 45 MPH and towing a fifth wheel trailer, the trailer was rocking up and down on the king pin of the trailer. The contact stated no warning light was illuminated. When the contact stopped and entered the trailer…
The contact owns a 2018 Keystone Cougar. The contact stated while driving approximately 45 MPH and towing a fifth wheel trailer, the trailer was rocking up and down on the king pin of the trailer. The contact stated no warning light was illuminated. When the contact stopped and entered the trailer, he noticed that the interior walls had buckled. The contact took the vehicle to a dealer who diagnosed that the floor had buckled. The vehicle was not repaired. The contact had the vehicle taken to the manufacturer who diagnosed that the walls needed to be straightened. The vehicle was repaired. The contact received a recall notice from the manufacturer that braces needed to be welded on the outriggers to keep the frame from bending. The contact related the recall to the failure. The manufacturer had been informed of the failure. The VIN was not available. The failure mileage was approximately 10,000.
- Structure · Suspension
The contact owns a 2018 Keystone Cougar Trailer. The contact stated that the spring hangers fractured without warning. The contact received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) however, the part to do the recall was unavailable. The vehicle was taken to the local…
The contact owns a 2018 Keystone Cougar Trailer. The contact stated that the spring hangers fractured without warning. The contact received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who stated that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and informed the contact to take the vehicle to a Keystone dealer however, no further assistance was provided. The failure mileage was unknown. Parts distribution disconnect.
- Electrical system
My 2018 keystone cougar has had a electrical short in the bedroom slide. what has been of real concern IS that the wires going through the trailer into the slide was incorrectly installed at the factory. the plastic protective grommet between the wires going from the trailer to the slide was left…
My 2018 keystone cougar has had a electrical short in the bedroom slide. what has been of real concern IS that the wires going through the trailer into the slide was incorrectly installed at the factory. the plastic protective grommet between the wires going from the trailer to the slide was left unsecured and allowed the wires to rub into (against the trailer frame)...until a short occurred. the really bad thing was that the fuse in the panel did not blow depending on the position of the slide going in and out. it allowed the spring (holding the wires) underneath the bedroom slide to overheat to the point one couldn't touch it, and yet didn't blow the fuse sometimes. extremely dangerous fire hazard in my opinion. It was fixed, but I have concern the rest of the electrical on the trailer should be checked, but have yet to receive a response from keystone about that request. Trailer was parked in a rv park.
- Service brakes · Unknown or other · Wheels
We have two issues with the fifth wheel camper in question. We only felt it neccesary to contact the nhtsa because the manufacturer refused to remedy the obvious problem when we were at an authorized service center and asked them to in the interest of our safety and that of other motorists. The…
We have two issues with the fifth wheel camper in question. We only felt it neccesary to contact the nhtsa because the manufacturer refused to remedy the obvious problem when we were at an authorized service center and asked them to in the interest of our safety and that of other motorists. The fifth wheel came with the wrong size wheel and tire with three being larger tires on 16' rims and one being a smaller tire on a 15' rim. It caused the unit which IS a 40' long fifth wheel. A new unit from the dealer. When we realized what was going on we stopped at the nearest authorized service center. Keystone refused to do anything about the issue at the time leaving us in another state on the side of the road not knowing what to do. Our dealer told us this IS common.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10169048Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
- 10169047This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.
- 10164175This is an email to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
- 10164065This is the dealer revised letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
- 10164064This is the revised repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
- 10163176This is the owner notification letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
- 10163175This is the letter to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
- 10162885This is the repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
- 10153026This is the repair instructions for KSB-181206. Under certain conditions outside of 40F to 100F ambient temperature, the Dometic Gateway may not communicate with the temperature controls to allow the IN-Command HVAC to work.
- 10153025This is the REVISED repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner.
- 10145525This is the repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner. This is the communication to the dealership regarding advisory 18-318 for certain Atwood furnace models. This is the final owner notification for adviosry 18-318, for certain Atwood furnace models. This is the revised repair instructions for advisory 18-318 for certain Atwood furnace models.
Every Keystone Cougar model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.