2013 Mercedes-Benz Sprinter 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 2500 › 2013
These records cover every 2013 Mercedes-Benz Sprinter 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2013 Mercedes-Benz Sprinter 2500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. Daimler issued an interim notification to owners on March 13, 2018. The recall began December 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly…
Risk and remedy
Risk
If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy
DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Owner complaints
21 complaints
What owners report most
Latest complaints
- Service brakes · Vehicle speed control · Wheels
The right rear axle shaft assembly wheel bearing seal failed. The right rear ABS Sensor, aka (rotational Speed Sensor, wheel speed sensor) failed. These parts are available for inspection. The vehicle unexpectedly accelerated without me pressing the accelerator as I approached a red light at an…
The right rear axle shaft assembly wheel bearing seal failed. The right rear ABS Sensor, aka (rotational Speed Sensor, wheel speed sensor) failed. These parts are available for inspection. The vehicle unexpectedly accelerated without me pressing the accelerator as I approached a red light at an intersection, putting my safety and others at risk. I had to slam on the brakes with all my might to get the vehicle to stop from going through the intersection. The road was wet, and the front wheels locked while the rear wheels continued to be driven by the engine without any input from the accelerator pedal. Eventually, the vehicle stopped, and the engine acceleration went back to normal operation. The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle and parts have been inspected by me, as the vehicle owner. The warning lamps suddenly illuminated on the instrument panel just prior to the incident. The warning lamps came on as I was approaching the intersection. The warning lamps that came on were the engine diagnostic indicator lamp aka Malfunction indicator lamp, the Anti-lock brake system warning light, the brake assist system warning light, the electronic stability program warning light. I also hear what sounded like the ABS Control Unit rapidly cycling just prior to the uncontrolled acceleration while nearing the intersection. I used diagnostic equipment and performed a visual inspection of the components, concluding that they needed replacement. Grease from the leaking right rear wheel bearing seal fouled the right rear wheel speed sensor. The wheel speed sensor cable develops cracks near the wheel hub. I believe these parts are defective and can cause erratic, uncontrollable, unsafe driving risks that could lead to accidents and injuries. The symptoms and warning indications went away after the parts were replaced. I still have these parts as I feel they should be inspected by NHTSA personnel to make a safety recall.
- Engine and engine cooling
The contact owns a 2013 Mercedes-Benz Sprinter 2500. The contact stated that the vehicle was leaking engine oil with the oil warning light flashing on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN regarding the issue. The vehicle was not diagnosed or repaired. The failure mileage was approximately 180,000.
- Steering · Unknown or other
The electronic steering lock "jams". The only way to get the ignition to turn is to jack up the front tires to release the pressure on the wheels and jiggle the steering wheel while trying to start the car. Even doing this isn't instantaneous. Sometimes you have to physically wiggle the tires…
The electronic steering lock "jams". The only way to get the ignition to turn is to jack up the front tires to release the pressure on the wheels and jiggle the steering wheel while trying to start the car. Even doing this isn't instantaneous. Sometimes you have to physically wiggle the tires left/right while jiggling the wheel. This is well documented on Youtube/other internet sites. This has happened at least 6 or more times and has been taken into the Sprinter Dealer for repair. They couldn't replicate the issue and therefore did nothing.
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Vehicle speed control
While driving at approx. 65 mph the cruise control went off and three warning lights came on including ABS and 2 other next that one looking like a swerve control or slippery road condition and another tire looking light. Not sure of other two light as this was my first drive in this vehicle which…
While driving at approx. 65 mph the cruise control went off and three warning lights came on including ABS and 2 other next that one looking like a swerve control or slippery road condition and another tire looking light. Not sure of other two light as this was my first drive in this vehicle which I had driven around 800 miles this day. I pulled over and attempted to get back on the road as I was in a dangerous location on a steep hill. Upon restart it started to rev then brake multiple times causing great danger in my attempt to get back on the road. I immediately went into next side exit and ship off. It was an extremely cold night and I had to spend the night in my vehicle.
- Engine
Mercedes benz 2500 2013 V6 diesel. Yellow engine warning light and the ebt yellow warning light came on and another warning on the instrument cluster there are 5 more engine starts remaining and it will not start if driven more than 340 miles. Both the erg valve and the ebt tank and heater have…
Mercedes benz 2500 2013 V6 diesel. Yellow engine warning light and the ebt yellow warning light came on and another warning on the instrument cluster there are 5 more engine starts remaining and it will not start if driven more than 340 miles. Both the erg valve and the ebt tank and heater have been replaced. We were driving under an evacuation alert because of fire. Speed was 45-50 mph. This incident has put us in a dangerous situation because we are dependent in the sprinter for evacuation. The dealer IS 40 miles away and cannot service the sprinter until the end of september. Last night we read about mercedes benz epa settlement because of a defeat program and faulty emission components. What can we do?
- Exterior lighting › Headlights
TL* the contact owns a 2013 mercedes-benz sprinter 2500. The contact stated that there was water in both headlight assemblies, which made it difficult to drive at night. In addition, the low beam warning indicator illuminated. The vehicle was taken to mercedes-benz of tampa (866-342-3941, located…
TL* the contact owns a 2013 mercedes-benz sprinter 2500. The contact stated that there was water in both headlight assemblies, which made it difficult to drive at night. In addition, the low beam warning indicator illuminated. The vehicle was taken to mercedes-benz of tampa (866-342-3941, located at 4400 n dale mabry hwy, tampa, fl 33614) where it was diagnosed that there was water condensation in the headlamp assemblies and they needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.
- Exterior lighting
When I turn on my vehicle it shows low beam right left I take it to the benz dealer in tampa the problem they came up with water intrusion in both front head light assemble. Head lamp unit found condensation forming in headlamps. They recommend replacing entire assembly as no repair can be…
When I turn on my vehicle it shows low beam right left I take it to the benz dealer in tampa the problem they came up with water intrusion in both front head light assemble. Head lamp unit found condensation forming in headlamps. They recommend replacing entire assembly as no repair can be performed total cost $4230.14. got intouch with the exec. Referral manager to see what can be done but was not successful. I think this problem should be a recall. I don't see why I have to pay to fix problem their should be no condensation at all so I left with only driving my vehicle during the day I cannot drive at nights with no light. Your early attention to my problem will be greatly appreciated. sincerely, [xxx] redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *Cc *tr
- Electrical system › Software · Engine · Exterior lighting · Interior lighting · Power train · Structure › Body › Door
TL* the contact owns a 2013 mercedes benz sprinter 2500. The contact stated that the vehicle failed to engage in reverse. The vehicle was taken to local dealer mercedes-benz of reno (11500 s virginia st, reno, NV 89511, (855) 661-9151) where it was diagnosed that the vehicle was operating as…
TL* the contact owns a 2013 mercedes benz sprinter 2500. The contact stated that the vehicle failed to engage in reverse. The vehicle was taken to local dealer mercedes-benz of reno (11500 s virginia st, reno, NV 89511, (855) 661-9151) where it was diagnosed that the vehicle was operating as designed. The vehicle was not repaired and the failure continued. The manufacturer had been informed of the failure. the consumer stated after checking the oil and oil filter, the engine froze while driving. It was discovered that the failure was due to a lack of oil. There were no warning lights indicating the vehicle needed oil. The vehicle also lacks enough power to reverse up an incline, such as a driveway.*js the consumer stated the vehicle's have persisted since purchasing the vehicle. the consumer was informed it seems as if the computer was not communicating with the other electrical components in the vehicle such as lighting, torque converter and transmission. *Js
- Air bags
Takata recall: for 25 years we have had a series of motor homes that we used for weekend trips and longer vacations. we bought our current rv (which IS our third one) as a new vehicle in early 2013. it IS a winnebago view that IS on a 2013 mercedes sprinter chassis (vin: xxxx). we are very…
Takata recall: for 25 years we have had a series of motor homes that we used for weekend trips and longer vacations. we bought our current rv (which IS our third one) as a new vehicle in early 2013. it IS a winnebago view that IS on a 2013 mercedes sprinter chassis (vin: xxxx). we are very dissatisfied with mercedes benz and with our vehicle which has a long-standing recall for the takata airbags. mercedes has already replaced our driver's side airbag, but after many months we are still on a waiting list for replacement of the passenger airbag. our dealer, tysinger mercedes in virginia, IS unable to tell us when our defective airbag will be replaced. This vehicle was intended to be the source of many trips for us during our retirement. After working for nearly 50 years including a military career, we are stuck with a very expensive vehicle that has a fatal safety flaw and we are effectively denied of the opportunity to go on the trips that we so eagerly anticipated. we reject mercedes' explanations: --the state that they have not seen any takata-related injuries in their vehicles, implying that incidents are all but impossible for mercedes vehicles. but nhtsa has determined that takata airbags are defective and the inflators could explode causing injury or death. Mercedes legal liability IS the primary reason that mercedes decided to replace them. --we have been told by the dealer that if we were to experience an airbag warning light that we would move to the top of the list for replacement, evidence that parts are available. --they have stated that they are subject to manufacture, but this pipeline belongs to them. --they have stated that they are taking steps to minimize customer inconvenience but show no interest in keeping us informed. we want mercedes to repair this dangerous airbag or to compensate us for the loss of this vehicle. redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6)
- Air bags
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500 (m2cv144). The contact received recall notices for nhtsa campaign numbers: 18v032000 (air bags) and 16v077000 (air bags). Mercedes-benz of long beach (2300 east spring street, signal hill, ca 90755, (888)-340-8366) stated that…
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500 (m2cv144). The contact received recall notices for nhtsa campaign numbers: 18v032000 (air bags) and 16v077000 (air bags). Mercedes-benz of long beach (2300 east spring street, signal hill, ca 90755, (888)-340-8366) stated that the parts were unavailable for the repair. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available for 18v032000 and parts distribution disconnect for 16v077000.
- Air bags
Takata recall - I received a recall notice for the driver's side airbag prior to receiving a recall notice for the passenger side airbag on march 2018. I took my sprinter to the dealership on september 12, 2018 for replacement. after receiving my sprinter back from the dealership, I noticed that…
Takata recall - I received a recall notice for the driver's side airbag prior to receiving a recall notice for the passenger side airbag on march 2018. I took my sprinter to the dealership on september 12, 2018 for replacement. after receiving my sprinter back from the dealership, I noticed that only the driver side airbag had been replaced. I contacted the service department about this, and was told the passenger side airbag part was not available and would not be for several months. considering how dangerous these airbags are, it seems that a wait time of currently seven months and expecting a delay of another several months IS unacceptably long.
- Air bags
Takata recall - unable to get dealership to replace airbag
- Air bags
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign number: 18v032000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for…
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign number: 18v032000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of st. George (1792 s black ridge dr., st. George, ut 84770, (435) 634-7500) was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received a recall notice for nhtsa campaign number: 18v032000 (air bags). The contact took the vehicle to an unknown dealer where it was diagnosed that the driver's side air bag needed to be replaced. The dealer…
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received a recall notice for nhtsa campaign number: 18v032000 (air bags). The contact took the vehicle to an unknown dealer where it was diagnosed that the driver's side air bag needed to be replaced. The dealer replaced the driver's side air bag, but not the passenger side air bag. The contact notified the manufacturer and was informed that parts were not available and there was no remedy yet for the recall. The contact had not experienced a failure. Vin tool confirms parts not available.
- Engine · Parking brake · Service brakes · Wheels
TL* the contact owns a 2013 mercedes-benz sprinter 2500. The contact stated that the check engine and tire pressure monitoring indicators illuminated. Additionally, while the emergency brake was engaged, the vehicle moved without warning. The vehicle was taken to mercedes-benz of massapequa (101…
TL* the contact owns a 2013 mercedes-benz sprinter 2500. The contact stated that the check engine and tire pressure monitoring indicators illuminated. Additionally, while the emergency brake was engaged, the vehicle moved without warning. The vehicle was taken to mercedes-benz of massapequa (101 east sunrise highway, amityville, ny 11701, (631) 213-2023) where it was diagnosed that the sensors needed to be replaced and the tires needed air. The dealer informed the contact that the emergency brake was working as intended. The vehicle was repaired. The manufacturer was not notified of the failures. The failure mileage was 49,092.
- Air bags
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign number: 18v032000 (air bags), but the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…
TL* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign number: 18v032000 (air bags), but the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted and confirmed that the parts were not available. The contact had not experienced a failure. Vin tool confirms parts not available. *Tt *tr
- Air bags
Takata recall - it appears that mercedes, like many, remains convinced that they can evade the cost of appropriate repairs by simply stating there IS no remedy yet available. however, as a consumer I find this unacceptable. they are side stepping their responsibility and my family IS one bearing…
Takata recall - it appears that mercedes, like many, remains convinced that they can evade the cost of appropriate repairs by simply stating there IS no remedy yet available. however, as a consumer I find this unacceptable. they are side stepping their responsibility and my family IS one bearing it. they need to find a solution and implement it. not only IS there an issue of safety, but their lack of a timely solution has economic impacts. I was recently told that I could not receive fair value for a trade a the mercedes dealership due to this recall. the dealer indicated they could not sell the car on their lot due to the airbag issue.
- Air bags
TL* the contact owns a 2013 mercedes benz sprinter 2500. The contact received notification of nhtsa campaign number: 16v077000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.
- Air bags
TL* the contact owns a 2013 mercedes-benz sprinter 2500. The contact received a recall notification for nhtsa campaign number: 16v073000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* the contact owns a 2013 mercedes-benz sprinter 2500. The contact stated that the recall notice for nhtsa campaign number: 16v077000 (air bags) was received in april of 2016. After contacting the dealer and the manufacturer, the contact was informed that the parts needed to repair the vehicle were not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
- Wheels
I have replaced as of today 7/7/2015 -4 rims on my vehicle because they keep cracking/ splitting 1 even had pin holes. Not only IS this dangerous to me and wife. But costly as well for the price and sitting 2 days waiting for rim. My entire life I have never of steel rims doing this.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Rear Wheel Speed Sensor Failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY…
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 10236008Important safety recall information.
- 10235998Additional information around the recent recall announcement affecting approximately 100,000 Mercedes-Benz and Freightliner vans involving Takata driver-side airbags containing SDI type inflators
- 10235997Additional information around the recent recall announcement affecting approximately 100,000 Mercedes-Benz and Freightliner vans involving Takata driver-side airbags containing SDI type inflators
- 10235993recall campaign announcement.
- 10235992Takata airbag recall campaign announcement
- 10235073Emissions.
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 102279542020040006
- 102279532020040007
- 102202992020040006
- 102202982020040007
- 10214960Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all. The Approved Emission Modification (AEM) Exhaust Aftertreatment Customer Service Measure stops in error
- 102147322020040006 Modification to the emissions control system
- 102147312020040007 Modification to the emissions control system
- 10212902Modification to the emission control system.
- 10207182Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
- 10206073Various complaints due to aftermarket OBDII device installed
- 10206072"The monitor status this driving cycle (PID 41) can be displayed as disabled in the generic scan tool although no monitor of this group is disabled "
- 10205221Headlamps and lamps fogged and/or leaking.
- 10205151Coolant, vacuum, temperature fault codes.
- 10202549Replace Wheel Speed Sensors
- 10202548Replace Wheel Speed Sensors
- 10191542Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the affected vehicles to a total of 11 years/ 120,000 miles from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the exhaust gas temperature sensor coverage applies to the vehicle regardless of ownership.
- 10189037Rear Wheel Speed Sensor (RV)
- 10188420The "Commuter route" option is activated in the settings of the MBUX multimedia system (A26/17). Therefore, the navigation system automatically detects that the vehicle is on a commuter route and automatically starts route guidance without any voice output.
- 10187793Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
- 10181267Initial Notice - STOP SALE - Pending Emissions Modification
- 10181196Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission control system in certain MercedesBenz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (?AEM?) for the affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or leased or cause to be leased, or introduced into commerce, or exported from the United States to another country, until after the AEM described in this notification is performed. An authorized Mercedes-Benz dealer will install the AEM at a later date at no cost to the Owner/Lessee.
- 10179954Power Steering Hose Updated Repair Method
- 10179906Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system
- 10170541Seat belt does not roll up correctly
- 10170528MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc
- 10170524SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)
- 10170523MBUX multimedia system: Central display goes dark temporarily (Connect5)
- 10170522MBUX multimedia system: Central display intermittently remains dark (NTG6)
- 10170521MBUX multimedia system: Malfunction in Android Auto (Connect5)
- 10170517MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)
Every Mercedes-Benz Sprinter 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.