2021 Mercedes-Benz Sprinter 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 2500 › 2021
These records cover every 2021 Mercedes-Benz Sprinter 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
18 recalls name the 2021 Mercedes-Benz Sprinter 2500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk and remedy
Risk
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk and remedy
Risk
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk and remedy
Risk
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Risk and remedy
Risk
An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy
Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Risk and remedy
Risk
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk and remedy
Risk
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Risk and remedy
Risk
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.
Risk and remedy
Risk
An electrical surge can increase the risk of a fire.
Remedy
Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed August 10, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS3LE54ELE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk and remedy
Risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Risk
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
Risk and remedy
Risk
An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
Remedy
Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Risk and remedy
Risk
The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.
Remedy
Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RE58HIN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Risk and remedy
Risk
A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Remedy
Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
Risk and remedy
Risk
Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy
Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.
Risk and remedy
Risk
An electrical short can increase the risk of a fire.
Remedy
Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KABKAN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail…
Risk and remedy
Risk
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk and remedy
Risk
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of…
Risk and remedy
Risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Owner complaints
45 complaints2 involved a crash1 injuries
What owners report most
Latest complaints
- Exterior lighting · Steering · Visibility/wiper
2020 Mercedes-Benz Sprinter. When the right turn signal is activated and the steering wheel is turned right, the windshield wipers activate unexpectedly. Diagnostic codes B230015 and B230615 are stored, indicating windshield wiper switch and wipe/wash malfunction. Concern appears related to the…
2020 Mercedes-Benz Sprinter. When the right turn signal is activated and the steering wheel is turned right, the windshield wipers activate unexpectedly. Diagnostic codes B230015 and B230615 are stored, indicating windshield wiper switch and wipe/wash malfunction. Concern appears related to the steering column multifunction switch/module. This affects driver visibility and steering-column control functions during turning/signaling.
- Exterior lighting · Service brakes · Structure › Body
I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.
- Electrical system · Service brakes · Steering
Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!
- Electrical system · Equipment › Recreational vehicle/trailer · Unknown or other
Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall…
Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures identify and correct the conditions that caused the damage. Completed Recall and TSB Work Approved by Entegra and Jayco · 22-075 (TSB) A/C Electrical Connection Instructions, September 2022. Replaces WAGO connectors. · 22-076 (TSB) Firefly Terminator G4 Tap Connector, September 2022. Corrects communication errors within the lithium battery network. · 23-101 (TSB) Front Spotlight Electrical Update, April 2023, revised September 2023. Mitigates spotlight over current that can affect Firefly. Adds harness, relay, and software. · 23-120 (TSB) Renogy Inverter Settings, November 2023. Updates parameters; requires Battery Type = LF16 and custom set points. · 23-123 (TSB) Alternator Fuse Replacement, December 2023. Replaces 300 A MRBF with 200 A MRBF. Confirms alternator charging 30 to 100 A on Samkoon. · 24-015 (TSB) Renogy Battery Firmware Update, September 2024. Updates BMS to v137.4.5 to address alternator not charging the battery. Includes state-of-charge calibration. · 24V-160 / 2024-141 (Recall) Renogy Lithium Battery Firmware Update, May 2024, revised August 2024. Recall firmware to v137.4.4. Inspection identifies stuck contactors and requires battery replacement when found. Service bulletins 23-120, 23-123, and 24-015 show that the system ran with outdated inverter and alternator settings, an oversized alternator fuse, and battery firmware that interfered with proper charging. These factors accelerate cell imbalance and degradation. Only after Entegra-approved updates were applied did the full extent of battery degradation become evident. Replacing the battery earlier would have risked repeat failure.
- Structure › Body
Sprinter hood came unlatched and flew up smashing the windshield. Luckily we were able to pull over safely.
- Unknown or other
While driving in the freeway, the crosswind assist feature over-engaged and skewed the vehicle dangerously while also drastically slowing the vehicle and causing a hazardous near collision with the following vehicle. The system is way too aggressive and cannot be turned off or desensitized.
- Electrical system · Lane departure › Blind spot detection
I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button…
I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button would not shut off the vehicle. I was left with a vehicle I could not shut off without an operational instrument cluster. While my model year and model number match this recall, for some reason my VIN number was not included in the recall so the dealer will not upgrade the software and fix this problem. The scope of this recall must be corrected to include my VIN number.
- Power train · Service brakes
CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the…
CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the stalk shifter is located directly in front of the "START/STOP" ignition button. To start the vehicle, you must: 1) Press and hold the brake 2) Reach under the shifter and press the "START/STOP" button The problem is pressing the brake is also the "safety interlock" for shifting out of PARK. The breakout force on the shifter stalk is VERY LOW, causing it to be inadvertently shifted into NEUTRAL during a normal start sequence. This is a safety concern, because often we will start the vehicle, and then exit the drivers seat to load passengers (small children and/or wheelchair users). The vehicle does not give any indication (no physical movement of the shifter) of shifting out of park- other than white letter on mid-dash indicator going from "P" to "N". The vehicle could easily be shifted into NEUTRAL and run over passengers during the loading operations.
- Engine
unknown
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Lane departure › Blind spot detection
Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Service brakes
The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area showed no signs of unusual trauma or deterioration.
- Lane departure › Assist · Unknown or other
The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.
- Lane departure › Assist · Steering · Unknown or other
My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes dealer…
My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes dealer and they have stated they found no problems with the ESP sensors and state that the vehicle is responding to perceived wind conditions/instability normally and as it should. However, this was NOT like this for the first two years I drove the vehicle. It is DANGEROUS and not normal and the unilateral application of the brakes while I’m going 60 or 70 miles an hour on the highway forces my vehicle out of the lane and into parallel traffic lanes! The unilateral braking is sometimes so severe that my vehicle fishtails and feels like it is going to roll over into an adjacent lane or off the highway. This is going to cause a major accident to me and fellow drivers. Since the problem started six months ago and has steadily worsened, I have been advised to upgrade the suspension and install an “swaybar” and also to change the tires to make the vehicle more stable. I have done both. Neither has helped at all. I don’t know what to do or where to take it. It seems like deactivating the crosswind assist would be helpful in determining if the sensors are too sensitive or defective and whether it drives safely without them. But there is no way to deactivate that system. I have owned my vehicle for three years and for the first 2 1/2 years it drove perfectly, without this issue ever happening. My vehicle has not been in any collision and has had no damage, so I do not know where this came from. It seems like an electrical or sensor issue that has arised and neither a sprinter specialist mechanic nor the Mercedes-Benz dealership with a sprinter technician have been able to figure out what is wrong and how to fix it. This is URGENT and I need help or there will be a catastrophe.
- Visibility › Windshield
Purchased CPO certified Mercedes-Benz 2021 Sprinter Rv Van that was sold to me by Mercedes-Benz of S. Orlando Florida with illegal window and windshield tint and when I complained they stated it’s buyer’s responsibility to pay for removing once it’s sold. It’s a safety hazard as it was extremely…
Purchased CPO certified Mercedes-Benz 2021 Sprinter Rv Van that was sold to me by Mercedes-Benz of S. Orlando Florida with illegal window and windshield tint and when I complained they stated it’s buyer’s responsibility to pay for removing once it’s sold. It’s a safety hazard as it was extremely difficult to see at night. Police pulled us over for it, but kindly told us to remove it for our safety. The same answer was stated for the significant rust on the roof as buyer had opportunity to view before purchase…..not typical to climb up the roof for seniors. Seems to be a pattern of sales practices that’s deceptive, passing the cost to buyers, rather than to have it corrected before CPO certification.
- Structure › Body · Unknown or other
We purchased a 2021 mb sprinter Van, modified up fitted as a RV with 15842 miles from MBSO Orlando on June 26th 2024. In Idaho on the freeway we were pulled over for illegal tint and while we were not ticketed after reviewing the purchase agreement. He warned us to be careful driving especially at…
We purchased a 2021 mb sprinter Van, modified up fitted as a RV with 15842 miles from MBSO Orlando on June 26th 2024. In Idaho on the freeway we were pulled over for illegal tint and while we were not ticketed after reviewing the purchase agreement. He warned us to be careful driving especially at night as it was could be very hard to see and it was certified. It harder to see for me as I have some degree of stigmatization with my eye sight as I am [XXX] which is to be expected. After arriving back in Seattle area where we live and found significant rust on the roof of the van and given an estimate for $16500 by certified mb body shop, I emailed the service manager about the rust and illegal tint that was not disclosed, he basically dismissed it…..stating that I had opportunity to view it and it’s buyer responsibility once it’s sold. The failed to respond adequately as to why they certified CPO the 2021 Van, which was misleading to consumers. This is a serious breach of trust for we were expecting a van had passed safety and structural inspection thoroughly by a brand name known for quality and integrity. Now I am faced with additional expenses which we are unable to bear. Please help us as we relied on CPO inspections to avoid unnecessary expenses on our limited income and now we are trapped in a situation we did not expect. Regards, [XXX] [XXX] [XXX] PS. Dark illegal tint and rust on van after a little over 2 months. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Structure › Body
The side door will not open. Either the cable part of the mechanism gets stretched or the rubber tensioners need adjustment or the plastic cable hub becomes detached to the point where neither the interior passengers or someone outside can let the passengers out. Videos discussing this issue have…
The side door will not open. Either the cable part of the mechanism gets stretched or the rubber tensioners need adjustment or the plastic cable hub becomes detached to the point where neither the interior passengers or someone outside can let the passengers out. Videos discussing this issue have over 29,000 views and there are numerous posts on forums looking for answers. Regardless of cause, when passengers can not get out, it is a safety issue.
- Suspension
The Cross Wind Assist system when it activates, can be so violent it will almost throw the van into another lane. So far, we have been lucky to not overreact to the system and crash. It is VERY SCARY driving - especially wise open spaces like West Texas .
- Visibility/wiper
The windshield wipers malfunction. The windshield wipers turn on when using the turn signals and do not turn off when switched off. The manufacturer suggests disconnecting the fuse - safety issue is they are distracting when on continuous. The problem started with wipers operating only when the turn signal was used, now the wipers operate continuously- will not turn off when the vehicle is on.
- Unknown or other
Smog test failed California smog test due to the OBD 02 sensor (exhaust engine sensor) not being ready. Despite our efforts, including driving over 1000 miles and following Mercedes recommended drive cycle steps repeatedly, the issue persists. So far, we have contacted the Mercedes dealer several…
Smog test failed California smog test due to the OBD 02 sensor (exhaust engine sensor) not being ready. Despite our efforts, including driving over 1000 miles and following Mercedes recommended drive cycle steps repeatedly, the issue persists. So far, we have contacted the Mercedes dealer several times, been told to drive the van around and given the Mercedes drive cycle instructions, but to no avail. Additionally, a customer case has been opened with Mercedes-Benz North America, only to be directed back to the dealership, where the vehicle remains with the unresolved issue.
- Seats
Tether strap bar for a car seat was only tack welded on and snapped off when I tried attaching the car seat straps.
- Air bags · Electrical system
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After…
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V410000 (Electrical System, Air Bags) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 20,000.
- Seats
This sprinter van is a 2500 4x4 to exit or enter the vehicle you must use the step, this requires, you to twist sideways and reach down with your foot to the step. On the seat which is attached to the metal frame there is a plastic piece which holds the seat switch, which is held on by a plastic…
This sprinter van is a 2500 4x4 to exit or enter the vehicle you must use the step, this requires, you to twist sideways and reach down with your foot to the step. On the seat which is attached to the metal frame there is a plastic piece which holds the seat switch, which is held on by a plastic plug and a reusable plastic rivet. As you enter or exit the van and use the step your weight pushes the leather seat against the plastic which holds the seat switch and causes the attachments to fail causing you to fall. I Have fallen twice once into traffic.
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Lane departure › Assist
since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for…
since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for a couple weeks or this I'm sure would have showed up much sooner. At one time our vehicle would not accelerate enough to pass or pull out safely from a stop sign but that seems to have gotten fixed but it continues to have the cruise control go off at the same time warning lights come on that says no brake assist no Lane keeping assist no distance. We have had it in the shop four times one time they had us replace the battery which really didn't need replaced and the things came back up again. It's a very frustrating vehicle and this happened within 30 days of us buying it. They gave us a limited 90 day warranty which they've been working on sporadically for months and keeping it for weeks at a time. We have spent a lot of time and money on this vehicle and it needs to be reported and something done about it as it's really really bad. It is an ongoing situation. Every time we take it in they either erase the warnings or somehow don't get it to act the same but it always happens with us within 200 miles of driving it. It's a constant thing on and off.
- Forward collision avoidance › Automatic emergency braking
Adaptive brake assist slammed on the brakes without warning at 20-30mph while crossing railroad tracks bringing the van to a complete stop and putting it into park with the parking brake engaged while on the tracks. No object or vehicle was in the path of the van or anywhere nearby. Cargo slid…
Adaptive brake assist slammed on the brakes without warning at 20-30mph while crossing railroad tracks bringing the van to a complete stop and putting it into park with the parking brake engaged while on the tracks. No object or vehicle was in the path of the van or anywhere nearby. Cargo slid forward in the van and some things being transported were damaged. This is at least the 4th time this vehicle has done this without a reason to, but this time was the only while at speed and moving forward. They have usually occurred because of a shadow on the ground or change of road surface while backing up. Warning beeps also happen when passing under overpasses on the highway and it appears to momentarily consider braking because of the shadow. At 70mph. Taking to the dealer to try and assess, but this appears to be a known problem according to online Sprinter forums and related to software. Incredibly dangerous.
- Service brakes
The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what…
The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what happened with my brakes,and they said ‘’you need to replace the rotors disk and the new pads.I refused that.I was at second opinion to another mechanic and he said is issue about hydraulic problem,And safety.Another thing they did tire rotation (I do Not approval to do tires rotation ). I m scare about my safety driving. I need help to fix my car because I m using this car for my business in construction. Thank you .
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11009856Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause: This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and at-tach the collected information.
- 11009854Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of the noises to the customer.
- 11008717Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and attach the collected information. Remedy Please complete the following inspections and tests: 1. Perform a tailpipe wipe test and document the results along with photographs. 2. Inspect the NOx connectors, pins, crimps, and harnesses between N37/7 and N37/8 to F152f59, Z7108, W105/3, and X30/81. 3. Provide actual values/sensor plausibility test results for all pressure and temperature sensors with the engine com- pletely cooled off for at least eight hours, the key on, and the engine off. Repeat the test with the engine/exhaust at operating temperature and the engine idling. 4. Perform a pressurized smoke test of the intake, charge air system, and exhaust to verify that there are no leaks. Apply overpressure (not exceeding 26 psi) from the exhaust pipe end and seal the system at the clean airline toward the air filter housing. Manipulate all components during the smoke test. 5. Provide diesel particulate filter actual values and regeneration history. 6. Inspect the SCR temperature sensor wirings and pins for electrical and physical correctness. Determine whether this sensor reaches operating temperature while driving and document the time it takes to reach operating temperatu- re. 7. Inspect the Adblue injector nozzle/s for clogging or leaking, and provide photographs. 8. With the Adblue injector/s removed from the exhaust system, perform two to three Adblue pressure tests and check for leaks. If leaks are detected, provide photographs. 9. Collect an Adblue sample, test fluid quality, and provide notes on its condition and quantity (color, clarity, separati- on, odor, etc.), along with a photograph for review. Also, provide a photograph of the spray pattern. 10. Separate the exhaust pipe downstream of the diesel particulate filter, inspect the diesel particulate filter and SCR, and note any soot, blockage, or damage. Provide photographs. 11. Inspect the SCR catalyst interior for dried Adblue residue, and provide photographs. 12. Perform several test drives at varying speeds to gather graphical illustrations (screenshots of the completed graphs in PDF format) of signals from NOx sensors. Provide three to four graphs or actual values of operational NOx sensors with XENTRY; see attachments for examples. Additionally, provide one graph/screenshot of the vehicle idling at operating temperature. Disconnect the Adblue injection valve, drive for approximately 30 minutes to exhaust all Ad- blue within the SCR catalytic converter, and provide two to three additional NOx graphs/screenshots with the sensor disconnected. (see attachments for needed graphs)
- 11005575Complaint T57 Electric step inoperative with warning on cluster. Cause Possible damage to end position sensors.
- 11005574Complaint Front door collides with fender. Cause Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder.
- 11003187Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety. Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Part 556, on the basis that this non-compliance is inconsequential as it relates to motor vehicle safety. MBUSA will conduct a service campaign to remedy new vehicles in dealer inventory. An authorized Mercedes-Benz dealer will replace the Certification Label on the affected vehicles.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 11001110Complaint: Front door collides with fender. Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder. Remedy: 1. In the event of damage to be claimed under warranty, please follow warranty guidelines 10.11.1 (see note) 2. Damaged body components will need to be repaired or replaced by a MB certified collision center. While at the collision center, please request a visual check for cracks on threaded connection of door holder in front door. 3. Replace lower hinge of front door on affected side of vehicle. (lower hinge will need to be painted) 4. Replace door holder (on both sides) with modified, shortened door holder. 5. For a repeat failure on a vehicle that has been previously repaired with the updated parts, Please create a PTSS case.
- 10253244Propeller Shaft Check Strap on the crossmember may not have been installed.
- 10251998News channel update.
- 10251997News channel update.
- 10251090Check Par????on Wall Bolts
- 10251088Recall Information.
- 10251085Check patrition Wall Bolts
- 10249333Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windows to the vehicle body might be impaired. As a result, a loosening or detachment of the windows cannot be ruled out over the vehicle's lifetime, which could increase the risk of injury in the event of a crash. In addition, loosening of secured objects cannot be ruled out for vehicles with lashing rails, which could increase the risk of injury for vehicle occupants.
- 10249332Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windows to the vehicle body might be impaired. As a result, a loosening or detachment of the windows cannot be ruled out over the vehicle's lifetime, which could increase the risk of injury in the event of a crash. In addition, loosening of secured objects cannot be ruled out for vehicles with lashing rails, which could increase the risk of injury for vehicle occupants.
- 10246041Please see the atached documents related to the campaign listed above.
- 10241385Replace Fuel Delivery Module.
- 10240168Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
- 10235072Software Updates.
- 10235071Software Updates.
- 10235070Software Updates.
- 10235069Software Updates.
- 10235068Software Updates.
- 10235067Software Updates.
- 10233790Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair panel A 910 722 33 00 and screw in again with collar nut A 005 990 64 50. When using the adhesive, observe the following: Roughen the bonding surfaces slightly and clean them so that they are free of grease in order to guarantee secure bonding.
- 10233787Complaint Vehicles with SCR Generation 4: SCR/AdBlue warning message cannot be reset. Information: All fault codes in AdBlue (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored in the AdBlue (SCR) control unit. Cause The procedure for resetting the SCR/AdBlue warning message with XENTRY Diagnosis has not been carried out. Information: In order to reset the SCR/AdBlue warning message for SCR Generation 4, the AdBlue system needs to be checked. Remedy Follow Diagnostic Instructions
- 10232555Update Software - Comfort Function
- 10232325Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: Due to incorrectly installed component parts of the clean air line between the air filter box and the exhaust gas turbocharger, it is possible that leaks may occur in the system which subsequently result in air mass faults A fouled air filter or leaks in the intake or charge air system downstream of the exhaust gas turbocharger may also cause these faults. b) In the case of fault P300CA9: Computational model for programmed values of air intake, in particular, for the high load mode, calculates this high load correction programmed value incorrectly. This leads to the programmed value drifting too quickly towards the limit. Remedy Install the following add-ons: 18937 for XENTRY 12/2020 18938 for XENTRY 03/2021
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 10228818Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If the vehicle is equipped with H13 (rear additional heat exchanger), There is an additional stepper motor in the rear heater case under the vehicle. This stepper motor can influence the normalization process. May include fault code: B1A9C07 the output for control valve "Left water valve" has a malfunction. There is a mechanical fault. The component is called N29/12 (rear additional heat exchanger ) . Remedy: See instructions
- 10228812Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to detect, the radar sensor switches off due to the self-test and sets fault code C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned. Remedy Check the area of the front radar for damage. Check whether fault code "C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned" is set in the B92 or B92/1 Active Brake Assist/Active Distance Assist DISTRONIC (ABA/DTR) (FCW177) control unit. If the fault code is present, check the vertical actual values. If these are not OK, please correct the value with inspection of installation position or calibration of installation height (see attachment 2021 NDTD_Vans_Radar Sensor for best practices and functionality info) If the actual values are OK, please update the software.
- 10228609(SC)Replace Front Door Check
- 10228606(RC)Update Hermes Communication Module Software
- 10228601(RC)Update Park Lock Function
- 10228600(RC)Update Park Lock Function
- 10228599(RC)Update Park Lock Function
- 10222473Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: Digital rear view display will no longer operate after Amazon specific PSM software is removed! MY18 will show the reverse camera image on the Audio 15 screen. MY19-21 will lose reverse camera functionality completely! Cause Strategic fleet customer removed the OEM rear view mirror with integrated reverse camera display to install an aftermarket digital rear view display that gets its power supply and reverse signal from PSM. When the Amazon-specific PSM software is removed, the aftermarket digital rear view display no longer has a power supply or reverse signal supplied by the PSM. It is not possible for the OEM PSM software to provide a power supply or reverse signal to the aftermarket digital rear view display. Remedy 1. Notify customer the aftermarket digital rear view display will not operate after PSM software is updated, AND: Reverse camera image will be displayed on the Audio 15 screen (MY18 ONLY) OR Aftermarket digital rear view display must be replaced with the OEM rear view mirror with integrated reverse camera display (MY19-21). 2. Perform software update of Parameterizable Special Module (PSM) using XENTRY > Adaptations > Control Unit Update > Updating of control unit software. This will remove fleet-specific PSM software and load the OEM PSM software from VeDoc. 3. MY19-21: Remove aftermarket rear view display and install OEM rear view mirror with integrated reverse camera display.
Every Mercedes-Benz Sprinter 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.