2015 Mercedes-Benz Sprinter 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Mercedes-Benz › Sprinter 2500 › 2015
These records cover every 2015 Mercedes-Benz Sprinter 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
14 recalls name the 2015 Mercedes-Benz Sprinter 2500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk and remedy
Risk
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under…
Risk and remedy
Risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy
Vantage has notified owners, instructing them to contact Freedman for a repair kit, free of charge. The recall began March 25, 2019. Owners may contact Freedman customer service at 1-800-443-4540.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015 Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles were manufactured without a protective plate on the front of the gas tank and a foam ring at the filler neck. As such, these vehicles may not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel…
Risk and remedy
Risk
Without the protective plate and the foam ring installed, impacts may damage the tank resulting in a fuel leak that can increase the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will replace the fuel tank, free of charge. The recall began on June 6, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly…
Risk and remedy
Risk
If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy
DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Risk and remedy
Risk
A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will install a driveshaft catch strap, free of charge. The recall began on April 27, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped…
Risk and remedy
Risk
If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.
Remedy
DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may separate from the vehicle when the outer layer of paint…
Risk and remedy
Risk
If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.
Remedy
DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehicle is designed for.
Risk and remedy
Risk
The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2015 Sprinter 2500 and Sprinter 3500 vehicles manufactured February 28, 2014, to January 22, 2015. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk and remedy
Risk
Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began May 18, 2015. Owners may contact Mercedes customer service at 1-877-762-8267. Note: This recall is an expansion of 14V-764.
Mercedes-Benz USA, LLC - DBA Sprinter (Sprinter) is recalling certain model year 2015 Sprinter 2500 and 3500 vehicles manufactured July 1, 2014, to October 14, 2014. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Risk and remedy
Risk
If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Remedy
Sprinter will notify owners, and dealers will check the installation of the abutting wedge, correcting it as necessary, free of charge. The recall began in March 2015. Owners may contact Sprinter customer service at 1-877-762-8267.
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk and remedy
Risk
Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
Owner complaints
23 complaints1 involved a crash
What owners report most
Latest complaints
- Electrical system · Vehicle speed control
one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
- Seat belts
We rent this vehicle, and they hand-made installed additional seatbelt on the back of the van on top of a wooden structure, and they are renting this vehicle to others, claiming that it has 3 seating. This is a very big safety hazard.
- Engine · Unknown or other
Catastrophic engine failure one week after DEF warranty service following class action lawsuit.
- Fuel system, diesel
The contact's employer owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that when the vehicle was started in the morning, there was a small puddle of fuel pooling under the fuel tank lid. The contact was not aware of any warning light being illuminated. The contact had taken the vehicle…
The contact's employer owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that when the vehicle was started in the morning, there was a small puddle of fuel pooling under the fuel tank lid. The contact was not aware of any warning light being illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the leak was from the fuel filler neck and the fuel filler neck needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V092000 (Fuel System, Diesel). The manufacturer was informed of the failure and informed the contact that the vehicle was not included in the recall. The contact was transferred by the manufacturer to the NHTSA Hotline. The failure mileage was approximately 180,000.
- Steering
Technician detected a leak on the power steering cable on my Sprinter [XXX] that a previous recall for the same model year as mine but the VIN is not currently associated with the recall. The defect is apparently the same, however, I am required to pay the maintenance to fix it for $657 How can I…
Technician detected a leak on the power steering cable on my Sprinter [XXX] that a previous recall for the same model year as mine but the VIN is not currently associated with the recall. The defect is apparently the same, however, I am required to pay the maintenance to fix it for $657 How can I get this to be covered or reimbursed by the recall? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
For about a year occasionally when I put my van in park it rolls away mostly within approx.5 seconds thankfully all the times this happened I was able to jump back in to hit the brake pedal. I told the dealer the problem about 1 month ago they looked into it and said they could not find any…
For about a year occasionally when I put my van in park it rolls away mostly within approx.5 seconds thankfully all the times this happened I was able to jump back in to hit the brake pedal. I told the dealer the problem about 1 month ago they looked into it and said they could not find any problem.Yesterday for the first time my van rolled out of park approx.3 minutes later and collided with my other vehicle.I was able to see this happen and the time it took to roll away in park do to the fact I have video surveillance.I am at this point putting a chock behind the tire til I can figure out what to do.
- Seats
seat that driver sits on coming apart at 7 1/2 years am only driver an is my personal van , van is not a work van dealer wants $850 plus installation . my last van had 15 yrs was in good shape and no tears . when washing my seat with warm water and cloth its coming apart looks like bad material
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Wheels
Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled.…
Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled. Previously a safety recall has been implemented for the 5 ton Mercedes Sprinter model (3500), for these same faulty wheel sensors. Service for these Sprinters is difficult to schedule when traveling with an upfitted Class B (Roadtrek) RV like ours. The sensors are covered for replacement with our 10-year extension warranty for the emissions system, but only after failing. This places the driver + occupant (s) at risk until an available service center can be found and an appointment scheduled. Please issue a safety recall so we can have our remaining 2 wheel speed sensors replaced prior to failure.
- Steering
The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked in the driveway, he noticed fluid dripping from the vehicle. The contact stated that upon inspecting the vehicle, he noticed that the power steering hose was leaking. The vehicle was not…
The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked in the driveway, he noticed fluid dripping from the vehicle. The contact stated that upon inspecting the vehicle, he noticed that the power steering hose was leaking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 20V663000 (Steering) The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 70,000.
- Service brakes
The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the vehicle jerked and lost motive power. The contact stated that the ABS and EMS warning lights were illuminated. The vehicle was diagnosed and repaired but continued to experience a failure. The manufacturer was informed of the failure and but offered no assistance. The failure mileage was approximately 124,000.
- Steering
I noticed a recall for the mb sprinter 2500 - year 2015-2020 with a leaking power steering clamp/hose.(20v-663) my van IS not included in this recall despite being a 2015 mb sprinter 2500. I had this part replaced on my van two weeks ago. Please dig deeper into the vans as there are other vins…
I noticed a recall for the mb sprinter 2500 - year 2015-2020 with a leaking power steering clamp/hose.(20v-663) my van IS not included in this recall despite being a 2015 mb sprinter 2500. I had this part replaced on my van two weeks ago. Please dig deeper into the vans as there are other vins that are being affected by this exact same issue that are not being included in the recall. I had to replace the drive belt too as the power steering fluid was leaking on that belt.
- Vehicle speed control
On 10/15/2018 while driving the vehicle I began experiencing fluctuations in speed, what felt to be at times a slipping transmission, difficulty breaking, and inexplicable warnings on my dash message board, and a feeling of a loss of control of the vehicle. I had the vehicle towed from tunica…
On 10/15/2018 while driving the vehicle I began experiencing fluctuations in speed, what felt to be at times a slipping transmission, difficulty breaking, and inexplicable warnings on my dash message board, and a feeling of a loss of control of the vehicle. I had the vehicle towed from tunica, ms. To memphis, tn. To tag truck center, a certified repair center for sprinters, where they diagnosed a fault in the right rear wheel speed sensor. they replaced the rpm sensor. the cost for the repair was $494.20. at the time I had 23,029 miles on the vehicle, but the repair was not covered by a vehicle warranty.
- Parking brake
TL* the contact owns a 2015 mercedes-benz sprinter 2500. While parking on a hill with the emergency brake applied, the brake failed and the vehicle struck a curb in reverse. There were no warning indicators illuminated. At a later date, while driving 35 mph, the contact heard an abnormal noise and…
TL* the contact owns a 2015 mercedes-benz sprinter 2500. While parking on a hill with the emergency brake applied, the brake failed and the vehicle struck a curb in reverse. There were no warning indicators illuminated. At a later date, while driving 35 mph, the contact heard an abnormal noise and the rear wheels seized. The contact was able to park the vehicle on the side the road. The vehicle was towed to the contact's residence. The vehicle was taken to mercedes-benz of hanover (located at 1877 washington st, hanover, ma 02339, (781) 924-4200) where it was diagnosed that a spring had fractured and the emergency brake assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 69,000. The vin was not available.
- Air bags
Takata recall: received notice approximately 6 months ago. san francisco dealer still does not have the parts to correct problem. I don't know if it IS safe to drive the vehicle and no one can or IS willing to give me that assurance. should I not drive it?
- Unknown or other
My air conditioning system went out at 90K it's a very common problem for this vehicle according to my mechanic. The ac compressor stopped working causing a $3000 bill then to make matters worse the new one broke down 1Y later then then 2ND one broke after just 3 months of being isolated. now the…
My air conditioning system went out at 90K it's a very common problem for this vehicle according to my mechanic. The ac compressor stopped working causing a $3000 bill then to make matters worse the new one broke down 1Y later then then 2ND one broke after just 3 months of being isolated. now the 3RD one IS out and then warranty won't cover it because it was only for 2Y . I'm so frustrated about mercedes not issuwing a recall or something that will help owners like me of been stuck with a huge repair bill and frustration
- Air bags
TL* takata recall. The contact owns a 2015 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign numbers: 19v004000 (air bags) and 16v077000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of…
TL* takata recall. The contact owns a 2015 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign numbers: 19v004000 (air bags) and 16v077000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of omaha (14335 hillsdale ave, omaha, ne 68137, (402) 378-9048) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. *bf consumer stated parts will not be available until sept. 2019.*Jb
- Structure › Body
The vehicle had a leak through the roof mounted rear a/c unit. This leak allows water into an area with electrical connections and onto passenger's. only through a goodwill repair was this repair completed because my factory warranty IS expired and my extended warranty won't cover such a repair.
- Air bags
Dealership stated they did not have the parts to complete the recall when taken in back in february 2017. which was not noted on the invoice.
- Tires
I have a mb 2015 sprinter passenger van with 14,345 miles. The vehicle has kumho road venture atp/m 245/75r16 tires. On a family trip this summer the right rear tire started to cause a jumping vibration. It was caused by tire belt separation. This issue placed my wife and my two 9 year old children…
I have a mb 2015 sprinter passenger van with 14,345 miles. The vehicle has kumho road venture atp/m 245/75r16 tires. On a family trip this summer the right rear tire started to cause a jumping vibration. It was caused by tire belt separation. This issue placed my wife and my two 9 year old children along with others in harms way. I have seen in websites all the issues of tire belt separation kumho tires are having. At this point I have the vehicle sitting in y driveway until I can get a resolution to this problem. Kumho should be held accountable for all these tire issues and be responsible to correct the problem to all the customers who have this issue.
- Fuel/propulsion system
TL* the contact owns a 2015 mercedes-benz sprinter 2500. While the vehicle was at the dealer for inspection, it was discovered that the diesel particular filter was fractured. The chassis connecting bracket failed and fractured the diesel particular filter. The vehicle was not repaired. The…
TL* the contact owns a 2015 mercedes-benz sprinter 2500. While the vehicle was at the dealer for inspection, it was discovered that the diesel particular filter was fractured. The chassis connecting bracket failed and fractured the diesel particular filter. The vehicle was not repaired. The manufacturer advised that the warranty was expired and the repair cost would not be covered. The approximate failure mileage was 45,000.
- Vehicle speed control
The 2015 mercedes-benz sprinter cruise control shows no icon when activated. The cruise control, lever IS located close to the turn single switch and has a similar design. Making it easy to activate by mistake. The design I believe IS not a the problem. Benz has used this layout for years on all…
The 2015 mercedes-benz sprinter cruise control shows no icon when activated. The cruise control, lever IS located close to the turn single switch and has a similar design. Making it easy to activate by mistake. The design I believe IS not a the problem. Benz has used this layout for years on all vehicles. The fact that the driver IS not informed IS a safety problem. I questioned mercedes about this and was told, the 2016 models have a icon that does show the system IS on. Including showing set speed. but it does not stay on. Simply put it shows icon and speed when activated but only for a second or so. This I feel IS also a safety problem. please understand this IS not a complaint about anything but the lack of information the vehicle extends to the driver. I have and will continue to believe mercedes IS a leader in auto safety. Its hard for me to believe with today's technology, benz over looked this. mercedes has offered me no form of resolve. so I request, on behalf of all sprinter owners with cruise control that the nhtsa looks into this. Please inform about your feelings on this. thank you . *tr
- Electrical system · Steering · Suspension
On thursday july 9TH after 9:00 pm, I was driving up route 8 in virginia from north carolina and my power steering went out. My van has suffered from substantial noise and vibration between 1600 and 2000 rpm on slight grades since the day after I purchased it. With just shy of 20,000 miles on the…
On thursday july 9TH after 9:00 pm, I was driving up route 8 in virginia from north carolina and my power steering went out. My van has suffered from substantial noise and vibration between 1600 and 2000 rpm on slight grades since the day after I purchased it. With just shy of 20,000 miles on the van, much of it going up and down grades, it IS my perception that the power steering fluid hose vibrated lose. Almost 500 hours of driving, just shy of 20,000 miles in temps that varied from lows of 40 to highs of 110, and consistent vibrations during the specified rpm and the hose vibrated loose and lost power. The vibrations are a known issue for sprinter 4X4'S and they have tried to address the issue unsuccessfully with dampening and thicker leaf springs. This remains ineffective and now, dangerous. I am gravely concerned that other items in this 4X4 model van could come loose, or worse someone on a mountain pass could lose control as I did and cause a fatal accident. Due to the 4X4 system and the desire of it's owners to drive to remote places, I feel this warrants an immediate investigation to protect the owners where diamler vans has clearly decided not to manage it's safety. If anyone had come down the switchbacks on route 8, neither of us would have had enough time or space to avoid and accident. I was incredible lucky. I was forced to drive across the road lines to move the van as I could not control the steering. I feared for my life until I got to the top of the switch back and was able to pull over on relatively straight flat ground. The trailer I was towing suffered as I was not able to articulate the van on the road such that it did not go off the road and hit trees and embankment.. .Updated 07/21/15 *bf.....updated 08/12/15 *bf the consumer stated the suspension was replaced. However, it did not resolve the vibration issue. ...updated 9/24/2015 *js
- Engine
TL* the contact owns a 2015 mercedes benz sprinter 2500. The contact stated that the vehicle was included in nhtsa campaign number: 14v764000 (engine and engine cooling). The dealer stated that they were not equipped with the tools to perform the recall repairs. A second authorized dealer was…
TL* the contact owns a 2015 mercedes benz sprinter 2500. The contact stated that the vehicle was included in nhtsa campaign number: 14v764000 (engine and engine cooling). The dealer stated that they were not equipped with the tools to perform the recall repairs. A second authorized dealer was contacted, who indicated that the part was not available and the contact was placed on a waiting list with no estimated timeframe as to when the repair would be performed. The manufacturer was contacted and they were not able to provide a reasonable timeframe to indicate when the part and appointment would be scheduled. The contact had not experienced a failure.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Rear Wheel Speed Sensor Failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY…
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 10235973Recall Campaign bulletin
- 10235073Emissions.
- 10232323Complaint MIL illuminated. Fault codes for 'position sensor of crankshaft' in combination with fault codes for 'Output stage fuel injectors' are set in the CDI control unit.
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 10228805Problem: Vehicle fails smog test Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. Once fault is resolved, proceed to step 5. 4. If no relevant Fault Codes are present, or the fault has been previously repaired and Fault Codes erased, proceed to step 5.
- 10228610Software Update - Water Pump Diagnostics
- 102279572020040003
- 102279562020040004
- 102279482020060001
- 102279462020060004
- 102279452020060003
- 102279442020060002
- 10227139SMOG Test will not complete successfully. NOTE: Customers may come to dealership as instructed by ISP (Independent Service Provider) based on instructions from a TSB (Technical Service Bulletin). Access to the TSBs can be found via https://www.obdclearinghouse.com/ or by viewing the TSBs in the attachments area of this LI. Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. 4. If no relevant Fault Codes are present, or the fault has been repaired and Fault Codes erased, proceed to check and install new Engine Control Unit SW
- 102203022020040003
- 102203012020040004
- 102202932020060001
- 102202912020060004
- 102202902020060003
- 102202892020060002
- 10214960Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all. The Approved Emission Modification (AEM) Exhaust Aftertreatment Customer Service Measure stops in error
- 10212902Modification to the emission control system.
- 10212806Modification to the emission control system.
- 10207182Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
- 10206073Various complaints due to aftermarket OBDII device installed
- 10206072"The monitor status this driving cycle (PID 41) can be displayed as disabled in the generic scan tool although no monitor of this group is disabled "
- 10205221Headlamps and lamps fogged and/or leaking.
- 10205151Coolant, vacuum, temperature fault codes.
- 10202549Replace Wheel Speed Sensors
- 10202548Replace Wheel Speed Sensors
- 10191557Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak resulting in the loss of power steering.
- 10191542Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the affected vehicles to a total of 11 years/ 120,000 miles from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the exhaust gas temperature sensor coverage applies to the vehicle regardless of ownership.
- 10189037Rear Wheel Speed Sensor (RV)
- 10189035"eCall" Hermes Software Update
- 10189034Stop Sale for Pending Emission Modification
- 10188420The "Commuter route" option is activated in the settings of the MBUX multimedia system (A26/17). Therefore, the navigation system automatically detects that the vehicle is on a commuter route and automatically starts route guidance without any voice output.
- 10187796Replace 3rd brake lamp, remove soft top compartment cover to access.
- 10187793Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
Every Mercedes-Benz Sprinter 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.