2016 Mercedes-Benz Sprinter 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 2500 › 2016
These records cover every 2016 Mercedes-Benz Sprinter 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
15 recalls name the 2016 Mercedes-Benz Sprinter 2500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk and remedy
Risk
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.
Risk and remedy
Risk
The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The label on the B-pillar may state a higher maximum vehicle load capacity than the vehicle is designed for. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk and remedy
Risk
If the load capacity information is incorrect on the label, the vehicle may be overloaded, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the label and replace it if necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500/3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank.
Risk and remedy
Risk
A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will install the missing catch strap for the driveshaft, free of charge. Daimler issued an interim notification to owners on November 17, 2017. The recall began on December 21, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles equipped with reinforced front axles. The affected vehicles have tire labels on the B-pillar that list a tire pressure that is too low.
Risk and remedy
Risk
Operating the vehicle with low front tire pressures may result in tire damage, increasing the risk of a crash.
Remedy
DVUSA will notify owners, Freightliner Sprinter and Mercedes-Benz dealers will check and replace the tire label, as necessary, free of charge. The recall began on August 5, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles and Freightliner Sprinter 2500 and 3500 vehicles. The bracket for the center support bearing of the drive shaft may not have been properly welded.
Risk and remedy
Risk
If the event of a crash, the bracket may detach and the drive shaft may damage the fuel system, increasing the risk of a fire.
Remedy
DVUSA will notify owners and dealers will install three additional rivets to secure the bracket, free of charge. Interim notices informing owners of the safety risk were mailed on May 5, 2017. The recall began on July 7, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly…
Risk and remedy
Risk
If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy
DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Midwest Automotive Designs, LLC (Midwest) is recalling certain model year 2016 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2016, to September 30, 2016, equipped with certain left side seat adjusters, model number 486077 manufactured by Atwood. The affected seat adjusters may allow the seats to move in the event of a crash. As such…
Risk and remedy
Risk
If the seat moves in the event of a crash, the seat occupant would be at an increased risk of injury.
Remedy
Midwest will notify owners, and dealers will replace the left slide track, free of charge. The recall began on December 22, 2016. Owners may contact Midwest customer service at 1-574-522-4878.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured March 1, 2016, to May 31, 2016. The bolts connecting the lower seat belt connection to the rear bench seat may not have been properly tightened.
Risk and remedy
Risk
If the bolts were not properly tightened, the seat belt may fail to secure the seat occupant in the event of a crash.
Remedy
DVUSA will notify owners, and Sprinter dealers will inspect the connecting bolts, tightening them as necessary, free of charge. The recall began on November 18, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped…
Risk and remedy
Risk
If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.
Remedy
DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may separate from the vehicle when the outer layer of paint…
Risk and remedy
Risk
If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.
Remedy
DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehicle is designed for.
Risk and remedy
Risk
The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
Owner complaints
28 complaints1 involved a fire
What owners report most
Latest complaints
- Structure › Body › Door · Structure › Body › Door › Hinge and attachments
The door latch and or roller failed which prevents the door from closing properly. Since the door does not close all the way, there is the risk that it opens while driving. This is a recurring issue I have on this vehicle and triggered a lemon-law buyback.
- Steering · Steering › Hydraulic power assist › Power steering fluid
The power steering system lost it's fluid and pump is cavitating. It's available for inspection. The vehicles can be steered at the moment, but if it were to fail completely, it could cause loss of control at highway speeds. The problem is ongoing but hasn't been presented to a dealer or…
The power steering system lost it's fluid and pump is cavitating. It's available for inspection. The vehicles can be steered at the moment, but if it were to fail completely, it could cause loss of control at highway speeds. The problem is ongoing but hasn't been presented to a dealer or independent service center. No, the this hasn't been inspected. There were no warning lamps or messages or symptoms prior to failure. NOTE: there is an existing recall for 2015-2020 Sprinter vans for this issue, however upon contacting the dealership, the 2016 model doesn't currently fall under this recall.
- Exterior lighting · Structure › Body
The primary issue is the seal on the air conditioning unit, which is on top of the Sprinter van. Prior to purchasing it, we read multiple reviews that the seal breaks frequently and water pours into the cabin. It is a known defect and quite prevalent. Whenever we drive through rain and the seal is…
The primary issue is the seal on the air conditioning unit, which is on top of the Sprinter van. Prior to purchasing it, we read multiple reviews that the seal breaks frequently and water pours into the cabin. It is a known defect and quite prevalent. Whenever we drive through rain and the seal is intact, we get drips of rain. When the seal needs to be replaced, gallons of water pour into the cabin. Replacing the seal costs thousands of dollars and we've replaced it a few times. We travel with buckets and a dozen bath towels in case we drive through rain. Seals for the air conditioning unit only last about a year before a new one is needed. Our local dealership is aware that this a widespread problem on Sprinters but Mercedes is refusing to to fix the issue. Secondly, the interior lights do not work. We've had them replaced and they quickly stop working. I'm not certain how prevalent this issue is in other Sprinters, but it is an issue that does not appear to have a long-time fix on our model.
- Wheels
Had 2 rims develop cracks causing loss of air pressure in tires. 1st occurred at approx. 45000 miles (2019), 2nd occurred at 110000 (2023). Both failures occurred to area of rim where welds to lock in center (with lug holes) on outer rim (where tire sits) are situated. Both failures manifested as…
Had 2 rims develop cracks causing loss of air pressure in tires. 1st occurred at approx. 45000 miles (2019), 2nd occurred at 110000 (2023). Both failures occurred to area of rim where welds to lock in center (with lug holes) on outer rim (where tire sits) are situated. Both failures manifested as small air leak then suddenly crack increases in size dramatically to where tire can only hold air for a few hours before deflating fully
- Engine
The check engine light came on in the Sprinter van. There is a Hissing noise coming from the engine when accelerating. The Sprinter van loses speed when on the highway. The vehicle could not keep up with traffic on the road. The Mercedes Benz dealer, Ft. Mitchell, Kentucky has inspected the…
The check engine light came on in the Sprinter van. There is a Hissing noise coming from the engine when accelerating. The Sprinter van loses speed when on the highway. The vehicle could not keep up with traffic on the road. The Mercedes Benz dealer, Ft. Mitchell, Kentucky has inspected the vehicle and stated that it has a defective intake manifold. This vehicle has 140,000 miles at this time. At this time the van has not been repaired, the cost is $3132.77
- Air bags · Steering
The contact owns a 2016 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags), 19V004000 (Air Bags), and 20V663000 (Steering) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had…
The contact owns a 2016 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags), 19V004000 (Air Bags), and 20V663000 (Steering) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Engine
My 2016 Sprinter is suffering from a failing EGR valve that's causing intermittent power loss. The issue started after only 25000mi on the odometer. No errors are shown, nothing indicates malfunction. The problem is quite severe and presenting itself through random power loss. When accelerating the…
My 2016 Sprinter is suffering from a failing EGR valve that's causing intermittent power loss. The issue started after only 25000mi on the odometer. No errors are shown, nothing indicates malfunction. The problem is quite severe and presenting itself through random power loss. When accelerating the car will jerk and lose acceleration force suddenly. Driving uphill is the worst and producing constant jerking. Once moving at a good speed it's less notable but still present. The main safety concern is that the behavior is unpredictable and in situations where it's necessary to accelerate into a road with traffic, this can lead to a hazardous when the car doesn't accelerate as intended. In multiple occasions I was unable to properly speed up and get moving and thus blocking traffic behind me and forcing them to slow down or change lanes. The Mercedes dealer diagnosed a malfunctioning EGR valve on the edge of failing completely which would put the Sprinter in "limp home mode" which has limited power output to prevent further damage. Since this is a known issue and the EGR valves have been failing frequently with various Sprinter models, these should be recalled and replaced! Currently, it's not even possible to get this issue addressed. The EGR valves are back-ordered and not available for 6 MONTHS! That's 6 months of limping through traffic with the potential of the valve failing completely. Unacceptable!
- Service brakes · Vehicle speed control
There is a known issue and recall for wheel speed sensors on Mercedes Sprinter 3500 models. However, this same issue applied to 2500 models also. Along with other RV owners, I have just experienced this problem. I was in city traffic when all the sudden multiple warning lights came on: "ESP, visit…
There is a known issue and recall for wheel speed sensors on Mercedes Sprinter 3500 models. However, this same issue applied to 2500 models also. Along with other RV owners, I have just experienced this problem. I was in city traffic when all the sudden multiple warning lights came on: "ESP, visit workshop", "Brake force distribution, visit workshop", ABS warning light, ESP, warning light, collision prevention malfunction warning light, check engine light with fault code U0416. The presence of all these errors, beeping, red messages sounds extremely scary to any driver. The fact that it says brake force distribution isn't working properly suggests a hazardous condition that could lead to a crash if brakes are not working properly. Since this is being caused by a failing wheel speed sensor, these should all be replaced and the recall expanded to include other models like mine.
- Service brakes, air › Antilock › Wheel speed sensor · Vehicle speed control
The contact owns a 2016 Mercedes-Benz 2500. The contact stated while driving 21 mph, the vehicle independently accelerated when the brake pedal was depressed. The contact was not able to control the vehicle however, the contact was able to shift the vehicle into neutral to stop the vehicle. The…
The contact owns a 2016 Mercedes-Benz 2500. The contact stated while driving 21 mph, the vehicle independently accelerated when the brake pedal was depressed. The contact was not able to control the vehicle however, the contact was able to shift the vehicle into neutral to stop the vehicle. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The contact was relating the failure to faulty wheel speed sensors. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,600.
- Electrical system · Steering · Structure › Body
My roof IS leaking. I have been wondering where the stains are coming from on my ceiling. Today IS a rainy day in cincinnati. I go to put my grocery in the van the ceiling IS soak and wet. Now I understand why my disabled child and I stay sick and why its rusting out.
- Unknown or other
I've owned this car 2 years. In the summer time when we turn on the a/c there IS a bad odor coming out of the vents. Only in the summer it's not a pleasant smell. During the winter time last year was a gasoline smell but that got fixed. I would like for you to look into it please it's a moldy smell.
- Service brakes · Vehicle speed control · Wheels
The wheel sensors on this vehicle routinely fail. When they fail at high speeds(freeway driving) the cruise control, ABS, stability control, 4WD IS no longer functional. If it fails at start up, all the same systems are effected in addition you cannot drive the vehicle over 30mph, it will…
The wheel sensors on this vehicle routinely fail. When they fail at high speeds(freeway driving) the cruise control, ABS, stability control, 4WD IS no longer functional. If it fails at start up, all the same systems are effected in addition you cannot drive the vehicle over 30mph, it will accelerate on its own, it will surge also. This has happened every year I have owned the vehicle. Sometimes twice a year. Each wheel sensor has failed, some twice.
- Electrical system
Rv transfer switch caught fire while sleeping. 5100 series transfer switch.*dt consumer stated didn't know why it happened but could of been the vibration which may have loosen the screws.*jb
- Air bags
We received a safety recall (nhtsda #19v004) indicating the passenger-side airbag IS affected by this recall based on the defect decision of tk holdings, inc. ("Takata"). at the time we were battling cancer and the corona virus, so we did not get it serviced and it remained in the storage. in the…
We received a safety recall (nhtsda #19v004) indicating the passenger-side airbag IS affected by this recall based on the defect decision of tk holdings, inc. ("Takata"). at the time we were battling cancer and the corona virus, so we did not get it serviced and it remained in the storage. in the meantime we received numerous calls to bring it in for service, but did not have the time to get it out of storage and drive 400 miles to get the recall fixed. now that we have the time, we called mercedes dealer and main company, but they indicate the recall disappeared even though we have a letter and received many calls prior to get it changed out. The letter indicates "the defect in your passenger-side airbag inflator may cause the inflator housing to rupture.a passenger-side inflator rupture during deployment could result in metal fragments striking the front passenger or other occupants, possibly causing serious injury or death." so we are concerned. how did mercedes make this disappear without correcting the problem?
- Electronic stability control (esc)
At 24,000 miles two wheel speed sensors failed causing esp, ABS, and check engine warning lights to illuminate. also this disabled the cruise control. vehicle sat overnight and upon starting no error messages appeared. the following day these issues reoccurred. took vehicle to mb dealer for…
At 24,000 miles two wheel speed sensors failed causing esp, ABS, and check engine warning lights to illuminate. also this disabled the cruise control. vehicle sat overnight and upon starting no error messages appeared. the following day these issues reoccurred. took vehicle to mb dealer for diagnostics, which confirmed the speed sensor failures. cost of repair $1,100. understand this IS a known, commonly reported problem with sprinters between 2013 - 2016. mb should be held responsible for recalls and the cost of repairs.
- Vehicle speed control
My 2016 2500 sprinter continues to have wheel speed sensor failures every 2K-3K miles. When this happens the transmission acts erratically, anti-lock brake system starts to engage and disengage sporadically and the van sometime accelerates and prevents stopping. This creates a very dangerous…
My 2016 2500 sprinter continues to have wheel speed sensor failures every 2K-3K miles. When this happens the transmission acts erratically, anti-lock brake system starts to engage and disengage sporadically and the van sometime accelerates and prevents stopping. This creates a very dangerous situation, especially when in the rain or even heavy traffic. Evntually once the system detects the failure it lights up three light on the dash and disables the anti-lock brakes, esp, and traction control. The transmission continues to shift erratically at times even after lights come on.
- Unknown or other
The roof top air conditioner seal has failed. during the rain it's an indoor shower. there IS already a class action lawsuit over this issue with mercedes. *tr
- Air bags · Seat belts · Service brakes
Mercedes benz refuses for over a year to fix my airbags passenger seat airbag deployed with no accident. Just driving about 25 miles an hour it employed at of now nowhere but airbag didn't come out
- Air bags
To long of a waiting from dealership to change out the passenger side air bag. been waiting for 3 years for a new air bag replacement. Rediculously urgent 1 2/5/2019 remedy: daimler vans USA llc will conduct a recall to replace the passenger-side front airbag modules in the potentially affected daimler vans vehicles. recall status: recall incomplete. Remedy not yet available
- Air bags
TL* takata recall. The contact owns a 2016 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign number: 19v004000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-benz of jacksonville (10231…
TL* takata recall. The contact owns a 2016 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign number: 19v004000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-benz of jacksonville (10231 atlantic blvd, jacksonville, fl 32225, (866) 955-5901) was contacted and confirmed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
I received a recall notice in march 2019 for the airbag-passenger side #19v004. I keep checking with the local mercedes dealer and they still have no information on thes recall and when my vehicle will be safe to drive. The sprinter camper IS parked on my side yard still waiting to go on a trip.
- Air bags
TL* the consumer owns a 2016 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign number: 19v004000 (air bags). The parts needed for the repair were not available. The consumer stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* the consumer owns a 2016 mercedes-benz sprinter 2500. The contact received notification of nhtsa campaign number: 19v004000 (air bags). The parts needed for the repair were not available. The consumer stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The consumer called mercedes-benz of burlington (80 cambridge st, burlington, ma 01803, (781) 229-1600) and was informed that the part was not available. The manufacturer was made aware of the issue. The consumer had not experienced a failure. Vin tool confirms parts not available. *Bf *as
- Air bags
TL* takata recall. The contact owns a 2016 mercedes-benz sprinter 2500 (m2ca144). The contact received notification of nhtsa campaign number: 19v004000 (air bags). The contact stated that mercedes-benz of draper (located at 11548 lone peak pkwy, draper, ut 84020, (801) 222-4400) exceeded a…
TL* takata recall. The contact owns a 2016 mercedes-benz sprinter 2500 (m2ca144). The contact received notification of nhtsa campaign number: 19v004000 (air bags). The contact stated that mercedes-benz of draper (located at 11548 lone peak pkwy, draper, ut 84020, (801) 222-4400) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system · Engine · Vehicle speed control
07/20/2016 buy day new van at sun motors benz dialer mechanicsburg pa-price 47K 09/20/2016 problem with transmission 02/07/2019 problem with transmission and dpf/doc cat (van IS totally demerge after only two years)
- Air bags · Seat belts
Takata recall passengers side air bag blow up and never came out seat belt wont work car was not in a collision or hit just went off as driving on road mb will not see truck to fix it tried 4 times to make them see it nasty people sad so sad
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Rear Wheel Speed Sensor Failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY…
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 10235073Emissions.
- 10232323Complaint MIL illuminated. Fault codes for 'position sensor of crankshaft' in combination with fault codes for 'Output stage fuel injectors' are set in the CDI control unit.
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 10228805Problem: Vehicle fails smog test Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. Once fault is resolved, proceed to step 5. 4. If no relevant Fault Codes are present, or the fault has been previously repaired and Fault Codes erased, proceed to step 5.
- 10228610Software Update - Water Pump Diagnostics
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- 10227139SMOG Test will not complete successfully. NOTE: Customers may come to dealership as instructed by ISP (Independent Service Provider) based on instructions from a TSB (Technical Service Bulletin). Access to the TSBs can be found via https://www.obdclearinghouse.com/ or by viewing the TSBs in the attachments area of this LI. Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor from running. Even following a successful repair and/or clearing the Fault Code(s), the readiness monitor remains deactivated and self-healing is not possible. This deactivation may prevent the vehicle from passing state emissions inspection and SMOG Test and is only resolvable by installing new engine control unit software. Remedy 1. Perform XENTRY Quick Test. 2. Check for the presence of Fault Code P260312 and/or P260315 in the CDI control module. 3. If relevant Fault Codes are present, resolve fault using standard dealer procedures. 4. If no relevant Fault Codes are present, or the fault has been repaired and Fault Codes erased, proceed to check and install new Engine Control Unit SW
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- 10214960Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all. The Approved Emission Modification (AEM) Exhaust Aftertreatment Customer Service Measure stops in error
- 10212902Modification to the emission control system.
- 10212897Modification to the emission control system.
- 10207182Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
- 10206073Various complaints due to aftermarket OBDII device installed
- 10206072"The monitor status this driving cycle (PID 41) can be displayed as disabled in the generic scan tool although no monitor of this group is disabled "
- 10205221Headlamps and lamps fogged and/or leaking.
- 10205151Coolant, vacuum, temperature fault codes.
- 10202549Replace Wheel Speed Sensors
- 10202548Replace Wheel Speed Sensors
- 10191557Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak resulting in the loss of power steering.
- 10191542Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the affected vehicles to a total of 11 years/ 120,000 miles from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the exhaust gas temperature sensor coverage applies to the vehicle regardless of ownership.
- 10189036Initial NCU-eCall Software Update
Every Mercedes-Benz Sprinter 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.