2002 Nissan Maxima
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2002 Nissan Maxima. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
9 recalls name the 2002 Nissan Maxima. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain air bag inflator replacement service parts that may have been installed as part of a theft or collision repair. The parts include certain passenger-side air bag inflators designed to fit Infiniti 2002-2003 QX4, 2006-2010 M35 and M45; Nissan 2001-2003 Maxima, 2002-2006 Sentra, and both driver and…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Dealers will inspect and replace the inflators as necessary, free of charge. Owner notification letters are expected to be mailed September 14, 2022. Owners may contact Nissan's customer service at 1-800-867-7669.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain model year 2001-2003 Nissan Maxima, 2002-2004 Pathfinder, 2002-2006 Sentra, 2002-2003 Infiniti QX4 and I35, 2003 FX35 and FX45, and 2001 I30 vehicles. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 15, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: On December 18, 2015 Nissan informed NHTSA of an amendment of this recall to remove 2004-2005 Infiniti FX35 and FX45 vehicles.
Dope, inc. IS recalling 42,540 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Dope, inc. Will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on july 28, 2009. owners may contact dope, inc. At 1-626-272-1798.
Sabersport IS recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on may 11, 2009. owners may contact sabersport at 1-909-598-7589.
On certain passenger vehicles, the circuit board for the crank position sensor or cam position sensor may have an improper solder joint due to solder deformation caused by heat stress accelerated by the existence of flux residue during the soldering process.
Risk and remedy
Risk
This could cause the "service engine soon" warning light to come on, create a no start condition, cause reduced engine power, or cause the engine to stop running without warning during vehicle operation, which could result in a crash.
Remedy
Dealers will replace the crank position sensors. Camshaft position sensor(s), and in some cases, the variable timing control sensor(s). vehicles involved in a previous recall campaign, 01v357, are also included in this new campaign. the replacement sensors used in that campaign are also affected. owner notification began on december 22, 2003. owners should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
On certain passenger vehicles, the pin at the end of the front suspension transverse link (lower control arm) could break where it IS mounted to the frame.
Risk and remedy
Risk
This can cause a knocking sound and abnormal steering. this could result in difficulty controlling the vehicle and increasing the risk of a crash.
Remedy
Dealers will replace the transverse links on the left and right sides with new ones. owner notification began july 29, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
On certain passenger vehicles equipped with an electronic throttle control system, the stopper for the accelerator pedal will prevent excessive movement of the accelerator position sensor. if the driver applies overly excessive force to the accelerator pedal while at the same time pushing it to the right, the pedal can "over travel" due to the design of…
Risk and remedy
Risk
This will cause the engine malfunction indicator lamp to come on and the engine speed to be severely limited. if this occurs unexpectedly, it could lead to a crash.
Remedy
Dealers will install a new accelerator pedal stopper. owner notification began march 11, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261 or infiniti at 800-662-6200.
On certain passenger vehicles equipped with a traction control system, the odometer in the subject vehicles registers distance in kilometers instead of miles as IS specified in the design. the odometer does not have a label that indicates "kilometers" or "km" as required by fmvss no. 101, "controls and displays."
Risk and remedy
Remedy
Dealers will inspect the odometer to determine if it IS correct and, if not, will replace the speedometer/odometer assembly. owner notification began december 12, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261.
Owner complaints
205 complaints27 involved a crash23 injuries6 deaths
What owners report most
Latest complaints
- Electrical system · Engine · Vehicle speed control
[Xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6)
- Air bags · Exterior lighting · Unknown or other
Driving vehicle on road and the accelerator pedal no longer working vehicle. coasted to the side. Car had to be towed. Vehicle cranking without problem but will not accelerate pedal goes to floor. At consideration of purchase of vehicle, car fax and all details about vehicle were viewed for possible purchase. Items on recall are now a concern as a safety issue.
- Unknown or other
unknown. Vehicle on roadway and it just stop accelerating in the middle of traffic. Research of vehicle before purchase refers to several issues that I would like to verify that those items are not a factor in my use of my vehicle. I have concern about lights, airbag, sensor, and I dont want to have a problem where I am in danger or others.
- Wheels
the vehicle failed front wheel bearing replacement. I took it to the mechanic because when i was driving there was a very loud noise and didn't feel well. The mechanic told me that I could have had an accident because the tire was about to come off the vehicle.
- Air bags
The contact owned a 2002 Nissan Maxima. The contact received notifications of NHTSA Campaign Number: 20V-008000 (Air Bags) and would like to be removed from the recall distribution list as he is no longer the owner of the vehicle. The local dealer was not contacted. The manufacturer was contacted.
- Engine · Fuel/propulsion system · Steering
When I first purchased this car I had immediate problems with the power steering fluid. The check engine light has remained on the entire time. But the car was hemorrhaging fluid, groaning, whining, and my steering was becoming extremely loose. I call the dealer that sold me the car, because I…
When I first purchased this car I had immediate problems with the power steering fluid. The check engine light has remained on the entire time. But the car was hemorrhaging fluid, groaning, whining, and my steering was becoming extremely loose. I call the dealer that sold me the car, because I dropped 4 grand on what seemed like a nice vehicle with under 100k on it. Well, I bought the car right off the lot and they refused to repair it. Cool, I respect that. IF the inspection reports and other papers are clearly falsified. It couldn't have passed inspection under normal situations. But since the dealer owns their own shop, they could slap stickers on busted vehicles and send them off to be sold. Eventually they do me " A favor" by replacing the power steering actuator/pump hoses & did work on towards a DTC code P0550. They give me that favor by charging me only for the parts, no labor. Totally cool, if work was done. It still has the same electrical tape in areas that was "fixed". They clear my codes and off I go. Engine light cuts on again and I'm having the same issues. My power steering fluid looks like it's boiling or bubbling as well. Still getting the P0550 code as my main DTC. Except now, I'm having major problems and my car has been sitting for a month. Not sure if the leaky fluid corroded components from before. As of now I'm throwing DTCs for P0171, P0305, P0550 (twice), believe I have a vacuum leak, my exhaust system is damaged internally from the misfire codes and has also broken apart near the rear muffler, among other pending codes. Lastly, I was coming home from work and my car completely loses power and bogs waaaay down. Engine light is flashing and I have no control or power. I limp home, park the car, and haven't drove it since other than for test drives. After countless repairs for the same issues, among new repairs and issues I'm broke. Issues started on 3/24 through 12/21 Not had this car for a year and it's been a constant pain ever since.
- Air bags
TL* takata recall. The contact owns a 2002 nissan maxima. The contact received notification of nhtsa campaign number: 20v008000 (air bags). The vehicle was taken to the gilman nissan fort bend located at 26001 southwest fwy, rosenberg, tx 77471, and after two days it was confirmed that parts were…
TL* takata recall. The contact owns a 2002 nissan maxima. The contact received notification of nhtsa campaign number: 20v008000 (air bags). The vehicle was taken to the gilman nissan fort bend located at 26001 southwest fwy, rosenberg, tx 77471, and after two days it was confirmed that parts were not yet available. The contact stated that when she picked up the vehicle, the air bag light was illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. the failure mileage was 123,000. Parts distribution disconnect.
- Engine and engine cooling
TL* the contact owns a 2002 nissan maxima. The contact stated that while driving at 60 mph, the vehicle stalled without warning. The dealer was not informed of the failure. The manufacturer was contacted and informed of the failure. The contact was informed that the vehicle was previously repaired…
TL* the contact owns a 2002 nissan maxima. The contact stated that while driving at 60 mph, the vehicle stalled without warning. The dealer was not informed of the failure. The manufacturer was contacted and informed of the failure. The contact was informed that the vehicle was previously repaired under nhtsa campaign number: 03v455000 (engine and engine cooling) and would not receive a second free repair. The vehicle was not repaired. The approximate failure mileage was 130,000. *Bf consumer states that when vehicle was purchased the service engine soon light came on. Consumer states that when vehicle IS driven at 60 mph it shuts off. Consumer says the crank position sensors, cam shaft position sensors, and variable timing control sensors codes came up. Consumer says these are the same codes that were covered under the recall. *Dl
- Air bags · Fuel system, gasoline · Service brakes · Steering · Tires
[Xxx] power steering system tires fuel pump air bags battery everything has been falling apart since 2018, it's been fixed and couple months later, the same problem comes up. Every mechanic that touches this car, said the same thing to check up the recall status. Because there are too many…
[Xxx] power steering system tires fuel pump air bags battery everything has been falling apart since 2018, it's been fixed and couple months later, the same problem comes up. Every mechanic that touches this car, said the same thing to check up the recall status. Because there are too many issues with it, and the mileage IS low. So there IS a faulty parts, that keep braking down in the middle of the road, and I have been calling roadside assistance at least 4 times since december. Brand new tires and brakes were installed and still having the same problems. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Air bags · Fuel/propulsion system · Seat belts
Car starts but dies down after a few miles
- Engine
TL* the contact owns a 2002 nissan maxima. While driving low speeds, the vehicle stalled. The contact pulled over and restarted the vehicle. There were no warning indicators illuminated. The failure occurred intermittently. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 125,000.
- Air bags
TL* the contact owns a 2002 nissan maxima. The contact received notification of nhtsa campaign number: 15v287000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Fred anderson nissan of raleigh (9225 glenwood ave, raleigh, nc 27617…
TL* the contact owns a 2002 nissan maxima. The contact received notification of nhtsa campaign number: 15v287000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Fred anderson nissan of raleigh (9225 glenwood ave, raleigh, nc 27617, (919) 324-3443) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
- Engine
TL* the contact owns a 2002 nissan maxima. The contact stated that the vehicle would not start. An independent mechanic diagnosed that the cam shaft position sensor and the variable timing sensor failed, which were both connected to the circuit board. The vehicle was taken to headquarter nissan…
TL* the contact owns a 2002 nissan maxima. The contact stated that the vehicle would not start. An independent mechanic diagnosed that the cam shaft position sensor and the variable timing sensor failed, which were both connected to the circuit board. The vehicle was taken to headquarter nissan (1725 whittlesey rd, columbus, ga 31904) and the contact was informed that the only recall pertaining to the vehicle was for nhtsa campaign number: 15v287000 (air bags). The vehicle was not diagnosed or repaired by the dealer. The manufacturer was not contacted. The failure mileage was 88,000.
- Electrical system · Electronic stability control (esc) · Steering
Over heating gurgling in over flow, had radiator flushed and topped off,still over heat,looking at my recites it says I have a leaking water hose but no one replaced it, on 9/27/16.drove my car threw winter then went to another machanic had the thermostat replaced on 6/30/17 still over heat…
Over heating gurgling in over flow, had radiator flushed and topped off,still over heat,looking at my recites it says I have a leaking water hose but no one replaced it, on 9/27/16.drove my car threw winter then went to another machanic had the thermostat replaced on 6/30/17 still over heat, brought car back to nissan dealer on 1/19/18 told them it still gurgels and there was a slight hesitation when driving and I noticed my power steering hose was leaking, was told I need a water pump and radiator, power steering said was fixed and visc valve was stuck open so replaced , said car IS good to go so when my girl friend and I got in the car the check engine light was on he said it's probably because of the new parts he then took the light off said drive it 30 miles so I could have a smog done, drove south bound on hwy 101 in santa rosa going 60 mph and the car shut down and all lights where flashing, had no power to get in a safe place off the freeway, coasted down the off ramp to gas station and called nissan, they said have it towed back, while waiting for tow I lifted my hood to find not only was my power steering still leeking but two other hoses were leeking as well. When I looked at my recite it said found that both power steering hoses were leeking as well as high pressure power line but only pressure hose was replaced, I asked why they all weren't replaced while showing them the leak they said we will order those hoses today and I don't have to pay, lol really? One day later the manager wanted to speak to me with the mechanic ,long story short now I need a alternator, battery, coil,spark plugs,so I go and buy the spark plugs and alternator another $ 321 and $245 to fix , it sits now at nissan with more problems then ever,and it almost cost my friend and I my life on the freeway, I looked up recalls on my year and found there where some on it shutting down
- Electrical system
I own a 2002 nissan maxima with low miles, approximately 102,000. The engine turns over but does not start. The dealer states that the problem within the electrical harness and behaves as if the alarm remains armed. The dealer stated that he owned the same car around that year and the same thing…
I own a 2002 nissan maxima with low miles, approximately 102,000. The engine turns over but does not start. The dealer states that the problem within the electrical harness and behaves as if the alarm remains armed. The dealer stated that he owned the same car around that year and the same thing occurred. the car has been cared for properly over the years and feel the manufacturer should assume some responsibility for the repair.
- Air bags · Electronic stability control (esc) · Power train
Takata recall!!! My passenger air bag seat light IS flashing. Also I bought the top crankshaft position sensor and it had a recall, IS my vehicle covered? My control arm needs to be changed can you please advise me on the next decision I should make.. I'm taking it to gerald nissan in north aurora for the second time for the airbag.
- Seats
Electric seat will not move forward it goes up and down reclines and goes up. but I cannot get it to move forward. Since I never change my driving position and have no need to move it. It should still work. My car IS in prime condition everything on the car IS in working and excellent condition.…
Electric seat will not move forward it goes up and down reclines and goes up. but I cannot get it to move forward. Since I never change my driving position and have no need to move it. It should still work. My car IS in prime condition everything on the car IS in working and excellent condition. Dealer said I have to get a new "seat and track; I don't understand why then never removed the two bolts and looked to see if the wire may have come off the unit? 2000.00 dollars to repair sound like a rip off. Your thoughts. Bg
- Air bags · Electrical system
Airbags didn't deploy after front end collision. (June 2017) pictures after accident available.
- Air bags
Takata recall our 17 yr old daughter was in a accident on the interstate, her car rolled multiple times....the air bag never deployed-her neck (C7) was fractured. If the air bag would have deployed maybe her neck wouldn't have fractured...updated 10/19/17 *bf updated 7/24/18*jb *tr
- Engine
The car experiences significantly reduced engine power, u nable to rev above 2500 without it feeling limited. the engine suddenly stops running without warning during vehicle operation making it difficult to steer or brake to get to a safe location.this has occurred 3 times this past week and I…
The car experiences significantly reduced engine power, u nable to rev above 2500 without it feeling limited. the engine suddenly stops running without warning during vehicle operation making it difficult to steer or brake to get to a safe location.this has occurred 3 times this past week and I have stopped driving the vehicle. I'm now wondering if the dealer actually performed the recall (nhtsa campaign #03v455000) back in 2003!!! They need to recall this again.
- Electrical system
TL* the contact owns a 2002 nissan maxima. While driving approximately 55 mph, the vehicle stalled. The contact coasted the vehicle to the shoulder and it would not restart. The vehicle was jumpstarted and driven to an independent mechanic (auto zone in rochester, minnesota) who diagnosed that the…
TL* the contact owns a 2002 nissan maxima. While driving approximately 55 mph, the vehicle stalled. The contact coasted the vehicle to the shoulder and it would not restart. The vehicle was jumpstarted and driven to an independent mechanic (auto zone in rochester, minnesota) who diagnosed that the alternator failed. The vehicle was repaired by an independent mechanic, but the vehicle stalled again. The friend of the independent mechanic diagnosed that the bushing failed. The vehicle was taken to the contact's residence and had not been driven since. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 155,000.
- Air bags · Engine
TL* the contact owns a 2002 nissan maxima. While driving at a low speed, the vehicle stalled. The contact was able to restart the vehicle. The air bag warning indicator illuminated and "service engine soon" was displayed across the message board. The failure recurred on numerous occasions. The…
TL* the contact owns a 2002 nissan maxima. While driving at a low speed, the vehicle stalled. The contact was able to restart the vehicle. The air bag warning indicator illuminated and "service engine soon" was displayed across the message board. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the vehicle was previously repaired per nhtsa campaign number: 03v455000 (engine and engine cooling). The vehicle was taken to an independent mechanic who diagnosed that the crank position sensors were not replaced per the recall remedy. The vehicle was not repaired. The vin was included in nhtsa campaign number: 15v287000 (air bags). The manufacturer was notified of the failure. The failure mileage was 168,000.
- Electrical system
In sept. 2014, my car was in for service and recall number "03v455000" was performed. The 2 camshaft sensors and 1 crankshaft sensor were to all be replaced. In april 2016, my car was experiencing problems with all 3 sensors. My car would stop at any moment (stopped or driving). I've been in many…
In sept. 2014, my car was in for service and recall number "03v455000" was performed. The 2 camshaft sensors and 1 crankshaft sensor were to all be replaced. In april 2016, my car was experiencing problems with all 3 sensors. My car would stop at any moment (stopped or driving). I've been in many intersections or the interstate and it'll die on me and take a long time to crank back up. I had to pay over $120 at the dealership to get the diagnosis. Upon looking at my recall paperwork, only the crankshaft sensor was replaced. When bringing that info to dealer, they claimed it was a kit that included all 3 sensors. Every single internet search, including nissan's own public parts website, says that part # 23731-al60c IS a single crankshaft sensor and could not prove that their internal/private parts system claimed it was a kit. I them reached out to the nissan recall number (1-800-647-7261) listed on the recall to explain the issue with all the sensors not being replaced. After a few calls, my info was routed to a regional associate. I asked her if she needed to explain the story to her and she said she didn't. After 5 days, the regional associate called me back and explained to me that she reached out to the dealership and said that nissan IS agreeing with the dealership and cannot assist me any further. She could see the work information, but seemed simply sided with the dealership without any further info or questioning me for a better understanding.
- Air bags
TL* the contact owns a 2002 nissan maxima. The contact stated that the air bag warning light illuminated. The dealer diagnosed that the air bag and air bag module needed replacement. The contact notified the manufacturer. The approximate failure mileage was 110,000.
- Air bags · Engine and engine cooling
TL* the contact owns a 2002 nissan maxima. While driving approximately 45 mph, the vehicle started to make hissing noises and completely shut down. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired and the contact was informed that the vehicle was included…
TL* the contact owns a 2002 nissan maxima. While driving approximately 45 mph, the vehicle started to make hissing noises and completely shut down. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired and the contact was informed that the vehicle was included in nhtsa campaign number: 15v287000 (air bags). The technician made the manufacturer aware of the failure. The vehicle was not repaired. The failure mileage was 68,000. the consumer stated the air bag was replaced. Also, the check engine light illuminated. However, the dealer stated there would be a charge to diagnose it. updated 03/17/16.*jb
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11004962VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001201WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001194REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001191WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10243708DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10239062SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
- 1023906012 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
- 10235710INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10235707VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232658REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232657WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232656WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232652DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206391STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192801SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192677SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulletin for further details.
- 10192513SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Nissan STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192305SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle. IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192233Nissan Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Nissan design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Nissan's standards. Nissan Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Nissan most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletinfor further detail.
- 10192217If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see NTB00-033). See this bulletin for further detail.
- 10192216SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake incidents fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake incident based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific incident. See this bulletin for further details.
- 10192192As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192145SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10188377STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10152994Subject: Takata Completion Objectives for Q4 Nissan is continuing to ask its dealers to urgently help increase customer participation in the Takata recalls and to help it achieve 100% customer recall participation for the following vehicles: - 2007-11 Versa Sedan - 2007-12 Versa Hatchback - 2002-06 Sentra - 2002-04 Pathfinder - 2001-03 Maxima Nissan expects to upload the next refreshed owner list to DBS by the middle of February. At the time of monthly updates, we reassign owner lists based on dealer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and Nissan is taking significant and unprecedented steps to increase customer recall participation but it needs dealer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Dealer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our dealers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=3 ). Q4 objectives will be updated by the end of the week in the tableau Takata tracker, but current overall completion rates are included above.
- 10152508Dealer Engagement for Takata Awareness Nissan is committed to the safety and security of its customers and their passengers. As you are likely aware, Nissan has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). Nissan has employed a variety of methods to reach affected customers to increase repair completion. However, your help is needed to raise awareness to remedy the approximately seven hundred thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. Nissan is asking all dealers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each dealer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45
- 10148768Free Oil Change Specific Vehicles Subject to the Takata Recall *****Detailed Information***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, Nissan is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. Nissan is offering a complimentary oil change for participating customers free of charge. Nissan Consumer Affairs will be outreaching to these eligible owners directly, but dealers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC650 or PC655 applied in Service Comm or DBS National Service History ? Open Campaign. *****What Dealers Should Do***** 1. Dealers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC650 or PC655. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Customers should be informed that this free oil change offer is timelimited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated on January 1, 2019, and the offer will expire at that time. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10058049Nissan 2002-2006 altima and 2004-2008 bulletin information involving floor pan repair instructions due to rust.
- 10051767Nissan: lock/unlock request button on outside handle does not respond.
- 10032506Nissan: vent control valve replacement. When replacing the evap canister vent control valve for reason: use the one listed on page 2; for vent control valve replacement procedure, refer to the appropriate section of the electronic service manuals (esm; when installing the new valve, do not add any lube to its o ring; for frontier (D40 series) only, install the protector listed in parts information. Includes 2005-09 frontier. Updated 12/8/10.
- 10032306Nissan: exterior lamp fogging. Occasionally water IS noticed in the exterior lamps. This IS generally not due to a defect. All current exterior lamp assemblies are vented to the atmosphere (not sealed). This IS necessary to allow for expansion and contraction of air from temperature variations (warmer or colder) without damage to the lamp. Moisture in the air sometimes travels into and out of the lamp assembly through these vents. Certain environmental conditions may cause moisture to condense. The fogging/cloudiness should disappear over time when the lamp IS in a dry environment. No models listed. Updated 5/7/10. Updated 12/9/13.
- 10031305Nissan: tire pressure monitoring system (TPMS) warning light on/flashing. No models or model years listed. Updated on 08-11-2011.
- 10030165Nissan: the 12 volt battery IS an important part of the vehicle electrical system and IS required to stay connected when the engine IS running. To prevent damage to vehicle electronic components follow the instructions/cautions. No model years listed.
- 10025522Nissan: srs precautions during service;improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs on all nissan models with the srs systems. Updated 2/21/14.
- 10021508Exterior lamp fogging.
- 10019626Engine oil cooler gasket available.
- 10019613Mil on with dtc u1000 or u1010 stored in engine control unit.
- 10019300Malfunction indicator lamp on with diagnostic trouble code u1000 or u1010 stored in engine control unit.
- 10017473Front seat belt latch plate retaining button missing.
- 10012843Auto-dimming electrochromic (ec) mirror diagnosis.
Every Nissan Maxima model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.