2011 Dodge Durango
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2011 Dodge Durango. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2011 Dodge Durango. Newest first.
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
Risk and remedy
Risk
A vehicle stall increases the risk of a crash.
Remedy
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
Risk and remedy
Risk
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the…
Risk and remedy
Risk
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also…
Risk and remedy
Risk
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Remedy
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
Risk and remedy
Risk
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without…
Risk and remedy
Risk
A vehicle stall increases the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
Risk and remedy
Risk
If the vanity lamp wiring shorts, there is an increased risk of fire.
Remedy
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
Risk and remedy
Risk
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Owner complaints
800 complaints15 involved a crash57 involved a fire11 injuries
What owners report most
Latest complaints
- Engine
The contact owns a 2011 Dodge Durango. The contact stated that while driving at an undisclosed speed, there was an engine misfire with a ticking sound coming from the engine. The vehicle was taken to the dealer and the dealer confirmed that the failure was associated with a previous issue with the…
The contact owns a 2011 Dodge Durango. The contact stated that while driving at an undisclosed speed, there was an engine misfire with a ticking sound coming from the engine. The vehicle was taken to the dealer and the dealer confirmed that the failure was associated with a previous issue with the left side of the engine. The vehicle was scheduled to be repaired by the dealer. The contact stated that the failure persisted after a previous engine repair and that the failure persisted. The contact was concerned that the manufacturer was aware of the failure and covered the repair under a warranty instead of replacing the engine. The manufacturer was made aware of the failure via the telephone. The contact was referred to the dealer for assistance. The approximate failure mileage was 68,000.
- Service brakes, hydraulic
The contact owns a 2011 Dodge Durango. The contact stated that while driving 40 MPH, the brake pedal became extremely firm however, the contact was able to avoid a crash and pulled over to the shoulder. The brake was inoperable. The traction icon was displayed with the vehicle with the wiggly…
The contact owns a 2011 Dodge Durango. The contact stated that while driving 40 MPH, the brake pedal became extremely firm however, the contact was able to avoid a crash and pulled over to the shoulder. The brake was inoperable. The traction icon was displayed with the vehicle with the wiggly lines. The vehicle was restarted moments later. The contact was able to drive to the residence. The Police were on the scene and attempted to assist. There was sulfur and a burned odor after the failure. The vehicle was driven to the local dealer, and the failure was confirmed and was associated with the brake booster. The brake booster was losing vacuum pressure. The brake booster was destroyed by water internally. The manufacturer recall customer service was contacted and confirmed there was no warranty on the vehicle. The vehicle was repaired in 2018 under recall T59. The approximate failure mileage was 191,000.
- Electrical system
The contact owns a 2011 Dodge Durango. The contact stated that while reversing into a parking space, the vehicle shut off and failed to restart. The vehicle was towed to a dealer, where the fuel pump relay was replaced under NHTSA Campaign Number: 19V813000 (Electrical System); however, the failure…
The contact owns a 2011 Dodge Durango. The contact stated that while reversing into a parking space, the vehicle shut off and failed to restart. The vehicle was towed to a dealer, where the fuel pump relay was replaced under NHTSA Campaign Number: 19V813000 (Electrical System); however, the failure persisted. The vehicle was then towed to an independent mechanic, who replaced the fuel pump; however, the failure persisted. The mechanic informed the contact that power was reaching the relay but not exiting the relay, and the contact was referred to the dealer for assistance. The dealer informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V530000 (Electrical System) by another dealer who incorrectly rewired the vehicle. The dealer informed the contact that a diagnostic fee was required to perform a diagnostic test. The contact informed the dealer that the vehicle had been operable until recently. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 240,000.
- Electrical system · Engine
Car shut off whike driving and couldn't control the vehicle
- Electrical system
The contact owns a 2011 Dodge Durango. The contact stated that the vehicle stalled while starting the vehicle. The contact stated that the VIN was not included in NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the failure was like the failure listed in the recall…
The contact owns a 2011 Dodge Durango. The contact stated that the vehicle stalled while starting the vehicle. The contact stated that the VIN was not included in NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the failure was like the failure listed in the recall notification. The contact stated the local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 182,000.
- Electrical system · Engine · Structure › Body
To whom it may concern, On [XXX] at around [XXX] PST, I was taking my car to get a car wash at Quick Quack Car Wash located in [XXX] . While waiting in line for the other cars to go in, all of sudden I see a huge fire flame shoot out from under the hood. My car was on full fire extremely rapidly…
To whom it may concern, On [XXX] at around [XXX] PST, I was taking my car to get a car wash at Quick Quack Car Wash located in [XXX] . While waiting in line for the other cars to go in, all of sudden I see a huge fire flame shoot out from under the hood. My car was on full fire extremely rapidly, in front of the multiple cars and near the entrance of this car wash, while this car was in fire I ran inside and asked the personnel for a fire extinguisher, to consume the flames coming out of the hood, as I was extremely concerned about the safety and personnel of this location. As soon as I got the extinguisher, I ran towards the car and started spraying powder everywhere I saw flames coming out from top of the hood and under the car, as flames and melted material dropped down from under the car. When I saw the flames got contained, I saw a water hose near the entrance in which I went and turn on and ran to continue pouring water into the engine bay compartment in order to make sure the fire was fully contained. All I could say is that I was very scared and extremely worried that this car could explode in front of this business with all the people working there. As soon I put the fire out, my friend help me push it out of the way into the much larger empty parking lot in order for the business to continue to conduct their business. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Service brakes
Had an oil check in which they checked the breaks. Reported breaks as a 3. They recommended new brake pads. I only put 6000 miles on the car since I purchased it. It has 24747 miles and needs new rear brakes. I spoke to the service rep Jake and he could not do anything to help with repair. Feel like there is a problem with rear brakes going bad
- Engine and engine cooling
The contact owns a 2011 Dodge Durango. The contact stated that upon starting the vehicle, the engine overheated after idling for 10 minutes. A mobile mechanic arrived at the residence and replaced the upper and lower coolant hoses and the thermostat; however, the failure persisted, and the coolant…
The contact owns a 2011 Dodge Durango. The contact stated that upon starting the vehicle, the engine overheated after idling for 10 minutes. A mobile mechanic arrived at the residence and replaced the upper and lower coolant hoses and the thermostat; however, the failure persisted, and the coolant reservoir was significantly hot. A second mechanic diagnosed that the head gasket had failed. The vehicle was not repaired. The vehicle was taken to another mechanic to be diagnosed. The used car dealer where the vehicle was purchased was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 260,000.
- Fuel/propulsion system
My car has had 2 repairs for fuel pump relay issues. 2014 and 2020. recently, I noticed while driving my car will stall while accelerating on the highway. I had to pull over into emergency lane 3 times during 1 trip before, because the car stalled while driving. Just recently I noticed and took…
My car has had 2 repairs for fuel pump relay issues. 2014 and 2020. recently, I noticed while driving my car will stall while accelerating on the highway. I had to pull over into emergency lane 3 times during 1 trip before, because the car stalled while driving. Just recently I noticed and took videos/pictures of the car going 40 mph but the RPM moving sporadically between 0-7000. It has always felt like a fuel pump issue but dodge servicers does not know whats going on. There was never a warning light until it stalled recently. Red lightning bolt popped up. I have pictures if that also.
- Electrical system
I was driving on the freeway and my battery light came on on the dash and lost power to engine and smelled electrical burning in the engine. Safely exited freeway and found the alternator was smoking really bad. Had to get the suv towed home.
- Electrical system · Wheels
Orange car came on on dashboard after having the truck on cruise control and a car cut me off real close. The cruise control went off, the truck lost traction and it slipped while turning at a roundabout when it was raining.
- Engine · Steering · Suspension
I was in a blizzard a few days ago on the freeway & got caught in a ditch, but thankfully got out. I wasn’t going that fast & couldn’t due to not being able to see through the snow well so I can drive safely. In order not to crash because there were semi trucks around, I had to whip the steering…
I was in a blizzard a few days ago on the freeway & got caught in a ditch, but thankfully got out. I wasn’t going that fast & couldn’t due to not being able to see through the snow well so I can drive safely. In order not to crash because there were semi trucks around, I had to whip the steering wheel along with the weight of the car on the snow in order not to crash due to the car being big & it was sliding pretty heavy & somehow a couple things went out of wack after turning my steering wheel. Definitely a scary experience. It is very hard to turn out of no where, as well it’s rare at times when it turns just a little smoothly. Also, once when first pulling off, it makes a consecutive clicking noise coming from or by the tires. When I give it acceleration while turning, as well, it makes that clicking sound. Then there’s just something about the engine or the drive train that sounds off. I’m still learning as I go about fixing what needs to be done.
- Electrical system
The contact owns a 2011 Dodge Durango. The contact stated while exiting her residential driveway, driving at an undisclosed speed, the contact stated that several warning lights illuminated. The contact stated that she heard a noise that came from the engine compartment. The contact stopped the…
The contact owns a 2011 Dodge Durango. The contact stated while exiting her residential driveway, driving at an undisclosed speed, the contact stated that several warning lights illuminated. The contact stated that she heard a noise that came from the engine compartment. The contact stopped the vehicle. The contact exited the vehicle to perform an inspection under the hood. The contact stated that when the hood was raised, the contact noticed smoke and fire. The contact immediately closed the hood and the fire burned out. The vehicle was towed to the dealer where it was diagnosed with a failed alternator. The contact was advised that due to the failure and the fire, the PCM, the valve cover gaskets, the battery, and the alternator needed to be replaced. In addition, the contact was informed that due to the fire, the labels for the alternator were not visible. The vehicle was not repaired. The contact was informed of an unknown recall that had a similar failure description, however, the contact's VIN was not associated with the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 210,000.
- Engine
Chrysler has had a known issue with the ignition module nodes on its Dodge vehicles since 2013. However, they have failed to issue a recall on the 2011 and higher Dodge vehicles. My ignition module node is going out in my vehicle and the dealership will not recognize this as any kind of recall and…
Chrysler has had a known issue with the ignition module nodes on its Dodge vehicles since 2013. However, they have failed to issue a recall on the 2011 and higher Dodge vehicles. My ignition module node is going out in my vehicle and the dealership will not recognize this as any kind of recall and is making me pay for the reprogramming and for the keys to be replaced in addition to a car rental. I am having to pay $800. This is a well-known and documented ongoing Nationwide safety issue. Dodge employees have received the attached bulletin making them aware of this known issue but has failed to initiate a recall. According to their attached safety recall report for previous Dodge years, The Ignition Node (WIN) Module on your vehicle may have unintentional movement of the Frequency Operated Button Ignition Key (FOBIK) from the “ON” to the “Accessory” position while driving. This could cause unintended engine shut off and increase the risk of a crash.
- Electrical system
The contact owns a 2011 Dodge Durango. The contact stated that while driving at 20 MPH, the vehicle lost motive power. The contact's wife detected an abnormally strong smoke odor inside the vehicle. The windshield wipers were inadvertently activated, and the instrument panel flickered. The battery…
The contact owns a 2011 Dodge Durango. The contact stated that while driving at 20 MPH, the vehicle lost motive power. The contact's wife detected an abnormally strong smoke odor inside the vehicle. The windshield wipers were inadvertently activated, and the instrument panel flickered. The battery warning light was illuminated. The contact pulled over and noticed smoke coming from underneath the hood. The contact, his wife, and his mother-in-law were able to exit the vehicle safely. No injuries were sustained. The contact checked under the hood and saw flames coming from the alternator; however, the flames extinguished themselves before the firefighters arrived on the scene. A fire department report was filed. The vehicle was first towed to the contact's mother-in-law's residence, then to the dealer, where it was determined that the alternator had malfunctioned due to the age of the vehicle. The contact was informed that the alternator and battery needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V435000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 230,000.
- Engine · Fuel/propulsion system · Steering
Engine stopped while driving and steering was pulling to the right..was able to start back up and park it..has p0303 code..and p0300 code pending...checked number 3 spark plugs. And engine seems to be burning oil..cleaned up spark plugs and white smoke is coming out driver side exhaust pipe..will try changing pvc valve next..
- Electrical system · Engine · Fuel/propulsion system
This SUV has had 2 recalls for the same fuel system relay problem, And now after approximately 2or3 yrs ago, and now it's doing the same exact thing again, you'll be driving down the road and it will just shut off and a red lighting built will show up, lucky we had a safe place to pull off the road and get stopped, but this is a very dangerous situation for my wife and kids to be in
- Electrical system › Alternator/generator/regulator
The contact owns a 2011 Dodge Durango. The contact stated while driving at an undisclosed speed, the battery warning light illuminated, and the vehicle stalled. The vehicle failed to restart. The contact recharged the battery. The vehicle was taken to the dealer where it was diagnosed with failed…
The contact owns a 2011 Dodge Durango. The contact stated while driving at an undisclosed speed, the battery warning light illuminated, and the vehicle stalled. The vehicle failed to restart. The contact recharged the battery. The vehicle was taken to the dealer where it was diagnosed with failed alternator wiring and that the wiring harness needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was like NHTSA Campaign Number: 17V435000 (Electrical System), however, the VIN was not included. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 186,000.
- Electrical system
The contact owns a 2011 Dodge Durango. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact pulled into a parking lot and stated that smoke was entering the cabin of…
The contact owns a 2011 Dodge Durango. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact pulled into a parking lot and stated that smoke was entering the cabin of the vehicle. The contact exited the vehicle and raised the hood. The contact stated that there was smoke coming from the alternator. The contact stated that the alternator had melted in some areas. The contact had the vehicle towed to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The failure mileage was approximately 148,000.
- Electrical system · Engine · Unknown or other
Car dies while driving at speed. Also will die at low speeds such as when turning or parking or waiting at a stop light. Sometimes have to wait before restart if dies at speed. If dies at low speed will start right back up. Dealer says no codes. Even when it died while on the techs computer he…
Car dies while driving at speed. Also will die at low speeds such as when turning or parking or waiting at a stop light. Sometimes have to wait before restart if dies at speed. If dies at low speed will start right back up. Dealer says no codes. Even when it died while on the techs computer he could not see a problem. These cars have been notorious for electrical problems due to Totally Integrated Power Module. Fuel relay recall did not solve the issue.
- Forward collision avoidance › Warnings · Unknown or other
When slowing down the FWC warning comes on and the vehicle completely shuts down. I have to put it in park and restart it. This is very unsafe, as it happens at intersections, turnpikes, sometimes when turning causing BIG SAFETY ISSUES and we are lucky has not caused a crash yet.
- Engine · Power train · Vehicle speed control
While driving without notice transmission light flashes and the 2011 Dodge Durango will not shift out of gear. I have had this problem in the past and told dealer but they always say they have no codes and on test drive cant confirm the issue. The first time it happened was around the 50 000 mile…
While driving without notice transmission light flashes and the 2011 Dodge Durango will not shift out of gear. I have had this problem in the past and told dealer but they always say they have no codes and on test drive cant confirm the issue. The first time it happened was around the 50 000 mile mark I thought nothing of it back then as I restarted the car it went away. Over the years it go worst to the point that it would happen at least once or multiple times during my daily commute it I told the dealership about it but no codes and they said on a test run no problems. I stopped driving the car in 2019 because it was too dangerous to drive daily especially in traffic due to the car unable to shift gears left me stranded in the middle of the freeway many times waiting to restart car and car would behave normal until the transmission light comes on where i have to power off durango and restart where ever it happens freeway stop signs lights or where ever it decides to happen. I want to get this car running again but dont have the money to fix an issue that i had when it was still covered by the extended warranty and now i have to pay out of pocket because im over the milage so this car has been sitting and i feel as i been ripped off because of al the issues. Im end up dying in this thing if i take it out. Ive donr the recalls and now i see another recall for the same issue that they said they fixed is been reissued im certain all of the issues is tied to the computer unit it i already had one replaced in this car because when i took it for the alternator issue when the car just died with no warning they told me it was fried. All the recall issues that have been mandated are all the issues i had car stalling not starting battery dead and drained fuel relay power module no power how is this not a lemon. this car is a saftey issue on so many levels. Im now trying to get this car running and im still having the same issues i have 129000 miles on it now
- Unknown or other
The alternator suddenly failed with no warning lights or lamps indicating a problem. I was driving when the car suddenly stalled and I managed to get home . Heavy smoke was coming from under the hood and when I raised the hood heavy smoke was coming up out of the alternator and I could smell…
The alternator suddenly failed with no warning lights or lamps indicating a problem. I was driving when the car suddenly stalled and I managed to get home . Heavy smoke was coming from under the hood and when I raised the hood heavy smoke was coming up out of the alternator and I could smell burning wires. I had it towed to Elder Dodge and they confirmed that the alternator was burnt out and it fried the PCM and other electrical components. The safety issue was it could've caught the whole engine on fire and it could have caused a wreck with traffic behind us. I contacted the FCA and sent all information that they requested for reimbursement but they refuse to reimburse me for a faulty alternator that short circuited and caught on fire. I am contacting you for help with this matter so they will reimburse me for damages done to my Durango.
- Engine
The contact owns a 2011 Dodge Durango. The contact stated that while the vehicle was parked in the driveway, the contact heard an abnormal sound coming from the vehicle and became aware there was smoke coming from under the hood. No warning light was illuminated. The contact opened the hood and saw…
The contact owns a 2011 Dodge Durango. The contact stated that while the vehicle was parked in the driveway, the contact heard an abnormal sound coming from the vehicle and became aware there was smoke coming from under the hood. No warning light was illuminated. The contact opened the hood and saw that there were flames coming out of the alternator. The contact stated that her husband blew on the alternator and was able to extinguish the fire. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The contact was unaware if the vehicle was considered a total loss. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 106,000.
- Power train › Automatic transmission › Control module (tcm/pcm/tecm)
The contact owns a 2011 Dodge Durango. The contact stated that while driving at approximately 40 MPH the vehicle lost drive power. The contact stated that the vehicle then stalled and was not able to restart. The contact observed smoke emanating from the engine compartment. The contact stated that…
The contact owns a 2011 Dodge Durango. The contact stated that while driving at approximately 40 MPH the vehicle lost drive power. The contact stated that the vehicle then stalled and was not able to restart. The contact observed smoke emanating from the engine compartment. The contact stated that the fire was extinguished. The vehicle was restarted the vehicle caught fire. The vehicle was towed to a dealer where it was diagnosed that the alternator, PCM, and battery needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 173,529. Dodge Dealership who stated that the alternator burned from the inside out and caused additional damage to the PCM. Causing $3,000.00 worth of damage due to the faulty alternator. The FCA refuses to reimburse the contact for damages caused by alternator.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Post 14V-391 Headliner Fires
In response to this investigation, Fiat Chrysler Automobiles (FCA) is conducting a recall to address headliner fires that occur post 14V-391.On December 22, 2015 FCA notified the Office of Defects Investigation (ODI) of safety recall 15V-879 to remedy potential headliner fires occurring in 389,252 model year (MY)…
In response to this investigation, Fiat Chrysler Automobiles (FCA) is conducting a recall to address headliner fires that occur post 14V-391.On December 22, 2015 FCA notified the Office of Defects Investigation (ODI) of safety recall 15V-879 to remedy potential headliner fires occurring in 389,252 model year (MY) 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured from December 3, 2009 to September 1, 2012.Note this recall, which was scoped based on vehicle design level and field events, does not include all MY 2013 or any MY 2014 Durango and Grand Cherokee vehicles; ODI and FCA will continue to monitor the field experience for this population.ODI opened this investigation based on allegations of fires occurring in the headliner area after the remedy for recall 14V-391 had been conducted.Recall 14V-391 involved MY 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured by FCA from January 5, 2010 to December 11, 2013.The recall was influenced by ODI investigation EA14-001.During EA14-001, data provided by FCA indicated fires were caused by an electrical short in the vanity lamp wiring for either visor.Visors are mounted to the (metal) roof of the vehicle through the headliner with three screws. EA14-001 determined it was possible for the wiring to be pierced or abraded by one of the screws, or otherwise become electrically shorted either during initial vehicle assembly or subsequent headliner area repairs presenting a fire risk.Most of the fires occurred while the vehicle was being driven.The 14V-391 remedy consisted of installing a plastic guide way on each visor to route wiring away from the attachment screws and prevent electrical shorting.Additionally abrasion resistant tape was installed in key areas to protect the wiring integrity.In order to install the guide, the headliner had to be lowered and the existing visor and headliner wiring rerouted, a somewhat complex procedure that required sufficient service technician care and expertise.FCA modified the 14V-391 remedy multiple times to improve it.ODI has identified a total of 43 NHTSA complaints across affected vehicles indicating a fire occurring after the vehicle had been remedied under 14V-391.FCA reported 159 additional unique complaints of post-remedy fires. The fire events primarily occurred while driving however a few reported fires starting after the vehicle was parked. Ten customers incurred injuries including minor burns and smoke inhalation, no crashes were reported.According to FCA, the vehicles recalled under 15V-879 were manufactured with longer wiring connecting the visors to the main harness in the headliner.Field experience clearly shows these vehicles are experiencing more post 14V-391 fires, 189 out of 202 known incidents to date.Recall 15V-879 addresses any remaining risk of fire after the 14V-391 recall remedy is performed.The 15V-879 remedy installs new design level visor assemblies containing added wire sheathing, shortened wiring, revised wiring retainer and wiring loop relief.In addition, part of the metal structure (body in white) where the wiring is routed will be modified (removed) using a template to allow more clearance.The recall action initiated by the vehicle manufacturer address the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at SaferCar.gov under the following identification (ODI) numbers:10640524, 10653417, 10684130, 10691520, 10692710, 10703058, 10705802, 10711836, 10715282, 10717265, 10717266, 10723677, 10726438, 10733003, 10733598, 10735042, 10743410, 10744097, 10745129, 1
- Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007…
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
- Headliner Fires
On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured between January…
On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notifications to begin in August 2014. According to Chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are mounted to the roof of the vehicle through the headliner with three metal screws. It is possible for the sun visor wiring to be pierced by one of these screws either during initial vehicle assembly or later headliner area repairs which may cause an electrical short potentially resulting in fire.ODI opened an investigation involving MY 2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles based on consumer reports of headliners catching fire at the front of the passenger's compartment near the sun visors. Complainants reported failure symptoms that ranged from discoloration to open flame burning of the headliner and/or sun visor material. Complainants reported a burning plastic smell and smoke from the headliner, often occurring while the vehicle was in motion. Damage ranged from a small burn spot on the headliner to a near complete burn of the vehicle resulting in a total loss; sunroof damage/glass shattering occurred in some cases. Incidents are more likely to occur when the ignition key is in the on position.However, several vehicles continued to burn after the key was turned off, and key-off fires, while highly unlikely, cannot be fully eliminated as a potential problem. The earliest incidents chronologically were often associated with vehicle assembly or in-plant repair procedures. Chrysler revised assembly and in-plant repair procedures for the headliner which reduced the number of fields incidents.However, anytime a repair is made to the headliner of the vehicle there could still be a risk of shorting the wiring and creating a hazard.Dealership technicians will inspect the vehicles for damaged wiring caused by an improper service procedure and repair any damage. Also, all vehicles will have a plastic guideway installed on each sun visor that routes the wiring away from the attachment screws preventing the wiring from being shorted. All MY 2011-2014 Grand Cherokee and Dodge Durango built before December 11, 2013 are affected by the recall; vehicles manufactured after this date had the guideway installed during vehicle production.ODI received a total of 6 complaints as of June 2014, all of which reported a fire and two of which alleged related injuries. All 6 incidents occurred while the vehicle was being driven. In each case the driver smelled smoke and witnessed the headliner burning on either the driver or passenger side. Two complaints indicate smoke inhalation injuries to the driver. In response to ODI's information request letters of 8/28/2013 and 2/26/2014, Chrysler provided consumer and warranty data which was received by ODI on 10/7/2013 and 3/19/2014. Analysis of the Chrysler data indicated a total of 91 unique incidents related to the investigation of which about two thirds reported an open flame and smoke, the remaining showed only small burn marks with no visible flame. Three Chrysler reports indicated injuries consisting of minor burns on the customer?s hands and smoke inhalation.The investigation is closed on the basis of the recall action the manufacturer has undertaken which is sufficient to address NHTSA?s con
- Headliner Fires
The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun visor material while…
The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun visor material while driving the vehicle. In some reports the fire spread to the front seats and/or door panels of the vehicle.In one report, the sunroof was damaged causing the glass to shatter.The cause of these fires is an electrical short in the vanity lighting wiring circuit that is routed to either one of the sun visors.The sun visors are mounted to the roof of the vehicle through the headliner with three screws.The sun visor wiring may be penetrated, or pierced by one of these screws either during initial vehicle assembly or subsequent headliner area repairs.The piercing causes an electrical short that could result in a fire.There is no dedicated fuse for the affected circuit so the electrical short can continue until the short clears or the vehicle is keyed off.The Dodge Durango uses the same headliner assembly, and Chrysler indicates there are similar headliner fire incidents affecting this model. Therefore, these vehicles have been added to the scope of the investigation.Analyzing the data received from Chrysler along with ODI reports indicates there may be a total of 52 unique fire incidents (including 3 injury allegations) on Grand Cherokee and Durango vehicles which ODI will continue to evaluate during the investigation.Based on ODI's evaluation of currently available data, this investigation is being upgraded toEngineering Analysis EA14-001.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10536895, 10556110, 10522665, 10522159, 10515592
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 11000604Step kit - tubular side
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10229962This bulletin involves road testing and if necessary replacing the intermediate shaft
- 10229945MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension)
- 10229893Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button (FOB) This bulletin involves updating the Passive Entry Module (PEM) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.
- 10229871Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10229869New Safety Recall Advanced Communication ? P14040214 Chrysler Group LLC (Chrysler) announced a safety recall on certain 2011 through 2014 model year (WD) Dodge Durango and (WK) Jeep Grand Cherokee vehicles. Some Jeep Grand Cherokee and Dodge Durango vehicles may have a brake booster that could prematurely corrode. If perforation of the brake booster shell (due to corrosion) occurs, the brake booster may ingest water during vehicle operation during wet weather conditions. A brake booster that has experienced water ingestion may have the brake function compromised if the water inside the brake booster freezes. The driver may be required to apply additional application force to apply the brakes during sub-freezing driving conditions. An unexpected additional brake pedal application force requirement could slow the driver?s brake application reaction time and cause a crash without warning. Chrysler will conduct a voluntary safety recall on all involved vehicles to inspect the brake booster for corrosion. Brake boosters found with excessive corrosion will be replaced. All boosters will be equipped with a shield to protect the brake booster crimp joints from water exposure. Dealers will be notified of the launch of this safety recall by way of established methods used in the past. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries on involved vehicles.
- 10229825RHW RHP Radio Software Enhancements
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10228093KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable. The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the immobilizer blade key (no integrated FOB) P/N 05018689AA can be offered to the customer as an alternative option. For any details please contact FCA Engineering: Cell (248) 408-9068 Boris Prishkolnik
- 10228020Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10224870Steering Column If vehicle comes in for steering column replacement, verify column installed. Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other components to be replaced). For more information and details on PN's, see W-Series Flowchart in Star Parts. Contact parts specifying for assistance regarding correct part numbers, for technical assistance contact Star.
- 10224859Seat Shields For vehicles built prior to 5/2/2011:~ Replace old shield (1UN79TRMAA) with new shield (1XN97TRMAA) and bracket (68100737AA).~ Replace old shield (1UP58TRMAA) with new shield (1XN08TRMAA) and bracket (68100737AA).~ Replace old shield (1UQ14TRMAA) with new shield (1XN96TRMAA) and bracket (68100737AA).~ The new bracket (68100737AA) is only needed if the vehicle doesn't already have it (check PN on phyical part)
- 10224652Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.
- 10224074Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- 10224061Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10221813No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
- 10221154No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10221067MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension) This bulletin involves checking for excessive cylinder leakage and replacing the cylinder head if necessary. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that any the following Diagnostic Trouble Codes have been set: P0300- Multiple Cylinder Misfire P0302- Cylinder 2 Misfire P0304- Cylinder 4 Misfire P0306- Cylinder 6 Misfire
- 10221061Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button (FOB) This bulletin involves updating the Passive Entry Module (PEM) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.
- 10221030Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension This bulletin involves verifying and if necessary, replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle.
- 10220993RHR Radio Issue Description: Issue 1: While performing RHR radio reflash (software update), on rare occasions, the flash can fail to properly update the radio resulting in the radio running in Emergency IFS mode. This error condition can occur due to interrupting the software update, background radio operations interfering with the reflash process, etc. The radio will reboot, but with limited functionality ( may include but are not limited to: NAV, Voice Recognition, Bluetooth, or AUX jack are inop, no available space shown on HDD, etc.). The radio can still be properly updated by simply reinserting the software update disc and performing the reflash procedure again. To assist in the verification that the radio is running Emergency IFS perform the 1. Power on radio~ 2. Press MENU H/K~ 3. Press System Setup S/K~ 4. Press Manage HDD S/K~ 5. Press Display Available Space on HDD S/K~ 6. When running Emergency IFS, all items under Used, Available, and Capacity report as dashes Issue 2: If you are having troubles connecting a phone or a MP3 player, try removing the battery on the device and then going through the pairing/connection procedure again. If you cannot remove the battery on the device, perform a reboot. Each manufacturer has a different series of buttons to hold down to perform a reboot. If the problem still persists, try the device on another like vehicle with the same radio. If you are having the same connection issues on another like vehicle, the device may be faulty or it may not be compatible with the RHR radio. Go to www.chrysler.com/hostb/crossbrand/owners/en and click on ?Bluetooth Phone Compatibility Test Results? link for a list of phones that are compatible. For MP3 players and media storage devices, only .wma, .aac, .mp3, .sacd, .jpeg & .jpg files are supported. Remove all other file types and reevaluate the concern. Issue 3: If upgrading a vehicle from a low line radio that has factory installed UConnect
- 10220687Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
- 10220487Recall Advanced Communication.
- 10220423Squeal Noise From Front Of Vehicle When Braking This bulletin involves verifying the front vehicle noise and if necessary replace the front brake pads. Squeal noise from front of vehicle when braking.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
Every Dodge Durango model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.