2016 Dodge Durango
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › Durango › 2016
These records cover every 2016 Dodge Durango. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2016 Dodge Durango. Newest first.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb)…
Risk and remedy
Risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source, can increase the risk of a fire.
Remedy
Chrysler will notify owners, and dealers will inspect the engine assembly for damage to the fuel rail crossover tube, replacing it as necessary, free of charge. The recall began on December 23, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S85.
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Risk and remedy
Risk
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Owner complaints
161 complaints23 involved a crash1 involved a fire13 injuries
What owners report most
Latest complaints
- Seats
On September 4, 2026, the front passenger Active Head Restraint (AHR/headrest) in my 2016 Dodge Durango unexpectedly deployed and struck my daughter in the back of the head. The vehicle was completely stationary and parked in a parking lot after leaving her doctor’s appointment. I had started the…
On September 4, 2026, the front passenger Active Head Restraint (AHR/headrest) in my 2016 Dodge Durango unexpectedly deployed and struck my daughter in the back of the head. The vehicle was completely stationary and parked in a parking lot after leaving her doctor’s appointment. I had started the vehicle, but we remained parked talking for approximately 1–2 minutes. There was no collision, impact, sudden stop, or other event involving the vehicle. Without any warning, we heard a very loud popping/banging sound. I initially turned toward the rear of the vehicle because I thought the noise had come from behind us. My daughter, who was seated normally in the front passenger seat, then told me that something had hit her head. I saw that the passenger head restraint had suddenly sprung open/deployed. It struck the back of her head with enough force to push her head forward. There were no warning lights, messages, or other symptoms before the deployment. The vehicle had not been struck or moved when the deployment occurred. The head restraint remains in the deployed position and has not been reset or repaired. I photographed it immediately after the incident, and the vehicle/component is available for inspection upon request. The vehicle has not yet been inspected by a Dodge dealer, manufacturer, insurance representative, police, or independent repair facility. This unexpected deployment put my daughter’s safety at risk because a safety restraint designed to protect an occupant during a collision instead deployed without a collision and physically struck her head. I am concerned about the potential for head or neck injury and about this occurring unexpectedly to other occupants.
- Seats
On August 6, 2026, at approximately 6:00 a.m., I was driving my 2016 Dodge Durango northbound to work at approximately 60 mph. It was dark and the roadway was slightly wet from overnight rain. While traveling in the left lane under normal driving conditions, I suddenly heard a loud pop and the…
On August 6, 2026, at approximately 6:00 a.m., I was driving my 2016 Dodge Durango northbound to work at approximately 60 mph. It was dark and the roadway was slightly wet from overnight rain. While traveling in the left lane under normal driving conditions, I suddenly heard a loud pop and the driver’s Active Head Restraint/headrest sprung forward, striking me hard in the back of the head. The impact caused my head to be thrown forward and caused me to swerve. I immediately pulled over to determine what had happened. After exiting the vehicle, I discovered that the driver’s headrest had sprung open and forward. There had been no collision or other impact immediately before the headrest deployed. I continued to work after the incident and developed a mild headache. Later that day, I began experiencing soreness in my neck. The unexpected deployment occurred without warning while I was traveling approximately 60 mph and created a serious safety concern because the impact caused me to swerve while driving. I have photographs documenting the condition of the headrest immediately following the incident.
- Seats
Passenger active headrest deployed while parked on driveway.
- Electrical system
We had an issue with an error message in the middle of driving that stopped the acceleration of the vehicle, this seems to be common, looking at forums online. The inspection request is acceptable. The message we receive is "Shift to P before changing gears". The vehicle will stop in the middle…
We had an issue with an error message in the middle of driving that stopped the acceleration of the vehicle, this seems to be common, looking at forums online. The inspection request is acceptable. The message we receive is "Shift to P before changing gears". The vehicle will stop in the middle of traffic and sometimes require a complete restart before being able to shift to drive. This has put myself, my wife, and two children in immense danger as the vehicle can stop at any point in time in oncoming traffic. We've taken it to a dealer who inspected the shifter and they didn't see any issues they couldn't replicate the issue happening. Two separate mechanic shops also cannot replicate this issue consistently. it hasn't been inspected these problems didn't have any warning messages prior to the problem occurring.
- Fuel system, gasoline
The contact owns a 2016 Dodge Durango. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor in the interior of the vehicle. No warning lights were illuminated. In addition, the contact stated that while the vehicle was parked, the contact noticed the strong…
The contact owns a 2016 Dodge Durango. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor in the interior of the vehicle. No warning lights were illuminated. In addition, the contact stated that while the vehicle was parked, the contact noticed the strong fuel odor. The contact was employed by an independent mechanic, so the independent mechanic inspected the vehicle; however, the contact was unable to diagnose the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall with a similar failure description; however, the VIN was not associated. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
- Electrical system · Exterior lighting
The Rear License Plate Light bulb (right) was out and I went to have the bulb replaced. I was quoted over $1100 from the dealer, as the LED racetrack lighting was not properly sealed and is collecting water. The collection of water within the light compartment has caused corrosion within, and…
The Rear License Plate Light bulb (right) was out and I went to have the bulb replaced. I was quoted over $1100 from the dealer, as the LED racetrack lighting was not properly sealed and is collecting water. The collection of water within the light compartment has caused corrosion within, and the wiring to disintegrate. This is a commonly known, yet not addressed safety issue by DODGE. My vehicle will not pass the MA Safety Inspection at the end of the month. I have read on-line many, many complaints, as well as have spoken to other Durango owners who have experienced this same problem. I have already replaced the racetrack lighting ONCE on this vehicle due to water collection and the brake lights not properly working. THIS IS A KNOWN SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.
- Power train
Driving in the left lane of an interstate highway at 75mph, in moderate traffic, in daylight hours, clear weather, with my young son. Sudden, unexpected decrease in engine rpm resulted in unannounced, approximate 40 mph reduction in speed. The instrument cluster illuminated stating “ service…
Driving in the left lane of an interstate highway at 75mph, in moderate traffic, in daylight hours, clear weather, with my young son. Sudden, unexpected decrease in engine rpm resulted in unannounced, approximate 40 mph reduction in speed. The instrument cluster illuminated stating “ service transmission continue in D. Do Not Shift or Turn Engine Off”. Such an unforeseen event, without brake light illumination, resulted in several following vehicles to take evasive actions, thus preventing a potential mass casualty accident. I was able steer towards the right shoulder at the greatly reduced speed of 35mph, collect myself, check on my upset son and try to make sense of what had happened. At this point panic began to set in. I called my Father & he was able to provide the next step being to deliver the vehicle to the local Dodge dealership. Those few miles were miserable since the dash was still presenting dismal warnings, there was reduced power and the vehicle acted like it was in a very low gear. The dealership was closed, so the vehicle was parked on lot however, once the engine was turned off the battery power remained on. Unable to lock, turn off or change any electrical device. We returned the following day and spoke to the service advisor who stated, “the vehicle had entered the Limp Mode” Addition research states it is a safety feature that activates when a critical issue is detected by a computer. Well, I guess the engineers never thought about such a radical transformation at highway speeds….without brake lights! Such a device should never allow an automobile to suddenly and without notice, startle the driver with annunciations while simultaneously downshifting and reducing engine rpm.
- Exterior lighting
Rear racetrack led lighting is failing. One segment has gone dark. You can only replace the entire assembly for over &1500. I found on line there is a class action lawsuit regarding exactly what I am seeing
- Electrical system
Electrical issues involving specific fuses in the vehicle where the f13 fuse constantly fries and melts into the fuse box. Causing an electrical burning smell. No warning lights come on. Certain aspects of the car stop working like the blower motor.
- Unknown or other
This past week our 2016 dodge durango citadel driver side headrest pop out during the night while parked overnight outside our house. My wife discover the pop out headrest the next morning when she open the door to drive to her work. We are unable to return the head rest to its original position.
- Fuel/propulsion system
I have owned a 2013 Dodge Durango Citadel and traded it when it got to 100K because the fuel pump failed and now I own a 2016 Dodge Durango Limited and I'm currently at 99K miles and this fuel pump has failed. There needs to be a recall on the fuel pumps with the Dodge Durangos. The car will…
I have owned a 2013 Dodge Durango Citadel and traded it when it got to 100K because the fuel pump failed and now I own a 2016 Dodge Durango Limited and I'm currently at 99K miles and this fuel pump has failed. There needs to be a recall on the fuel pumps with the Dodge Durangos. The car will hesitate to start and malfunction while in traffic and that is dangerous to the driver and other vehicles. This can cause a crash because the vehicle will stall and not operate. The issue was confirmed by the Dodge, Jeep and Lincoln dealer with both vehicles I've owned. There were no indications that this component was failing other than the hesitation to start a month prior and the hesitation went from every few days to every single day.
- Electrical system
The contact owns a 2016 Dodge Durango. The contact stated while driving at undisclosed speeds, the vehicle shut off and the steering wheel became inoperable. The vehicle failed to restart, and the contact waited for approximately 1 hour later and the vehicle restarted; however, the failure…
The contact owns a 2016 Dodge Durango. The contact stated while driving at undisclosed speeds, the vehicle shut off and the steering wheel became inoperable. The vehicle failed to restart, and the contact waited for approximately 1 hour later and the vehicle restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with a TIPM failure. The vehicle was repaired; however, the failure recurred. The vehicle was towed to approximately 5 different dealers where it was diagnosed with the same failure. The vehicle was repaired approximately 5 times however, the failure recurred each time. The vehicle was not repaired. The contact discovered the NHTSA Campaign Number: 14V530000 (Electrical System) however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.
- Exterior lighting
The contact owns a 2016 Dodge Durango. The contact stated that upon visual inspection, the contact became aware that the rear exterior lighting was not functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was unknown.
- Electrical system · Structure › Body
Was driving and the vehicle stalled well driving, Had a hard time trying to stop and could barley steer the vehicle. Vehicle was flashing shift to park. This has happened two times to me now and I took it to the dealership and it happened to them as well. The radio screen sometimes doesn't light up…
Was driving and the vehicle stalled well driving, Had a hard time trying to stop and could barley steer the vehicle. Vehicle was flashing shift to park. This has happened two times to me now and I took it to the dealership and it happened to them as well. The radio screen sometimes doesn't light up and it will freeze and won't let you do anything, when cell phone is connected via blue tooth it will disconnect and then reconnect and randomly turn the volume all the way up and music will start playing, A/C will randomly kick on when I didn't have it on due to it being winter time and use only the heat now. rear brake light the race bar part of it is out and Mopar won't replace, Hood of the vehicle has rust bubbles and the lift gate has rust, I asked Mopar about the warranty and they said I missed the expiration date and they would not cover it. Three of the tires keep losing air and I am now on my second set of tires in a year and two months, Valve stems replaced two times as well.
- Electrical system · Engine
Vehicle is going into park while driving, when it does that I have to come to a stop and restart the vehicle. I almost got into an accident and I’m scared for my life driving this. The dealership charged me to change the alternator, the batteries and I still have the same issue.
- Unknown or other
There is a design flaw with the coolant lines. The TOH coolant line makes contact with the rear heater return line and creates a coolant leak in that area. Due to the friction this caused a hole in the line. My car gashed out coolant and shut off on the highway. Only one flash on the dashboard…
There is a design flaw with the coolant lines. The TOH coolant line makes contact with the rear heater return line and creates a coolant leak in that area. Due to the friction this caused a hole in the line. My car gashed out coolant and shut off on the highway. Only one flash on the dashboard that said engine overheating. This issue is a design flaw that could be Deadly. Luckily for myself I was traveling in the right line and had time to warn other drivers with hazards. Please investigate Dodge Durango vehicles for this Seriously potentially deadly issue.
- Exterior lighting
The lighting system allowed water to enter the lights, causing them to fail as they filled up (from bottom to top) to the point that they won't properly indicate running lights or brake lights. This failure has been slowly occuring over the course of 4 years until it now fails to pass the safety inspection.
- Electrical system
Intermittent start/stop, or extended start after driving for extended time. Vehicle fuel smell during if vehicle goes into an extended start mode. I have complained to Dodge about this problem. There was a previous recall on older and newer vehicles for TIPM module which caused similar symptoms I'm experiencing.
- Unknown or other
While my wife was driving our vehicle when the tire monitor light came on the dash. She made it home and showed me the tire. I thought she might have ran over an object on the road then began putting air in the tire. The tire started to inflate and rise then there was a sudden loud bang. I took…
While my wife was driving our vehicle when the tire monitor light came on the dash. She made it home and showed me the tire. I thought she might have ran over an object on the road then began putting air in the tire. The tire started to inflate and rise then there was a sudden loud bang. I took the tire off the vehicle and saw that the inside sidewall of the tire blew out. The consumer stated that the tires are Cooper Discoverer SRX size 265/50 R20.
- Power train
While moving the car loses power, shift to p then desired gear and comes to a stop. Not able to steer.
- Engine
Oil leak from top of the engine, Vehicle has being well maintained barely has 61,000 miles, well taken care of, oil leak from top of the engine, theres more people having this issue, possible cause: https://www.youtube.com/watch?v=ZdKLx_INOAY or https://www.youtube.com/watch?v=wm5yuuv5KeI theres…
Oil leak from top of the engine, Vehicle has being well maintained barely has 61,000 miles, well taken care of, oil leak from top of the engine, theres more people having this issue, possible cause: https://www.youtube.com/watch?v=ZdKLx_INOAY or https://www.youtube.com/watch?v=wm5yuuv5KeI theres alot of issues with this leaks and is expensive repair. i was doing my monthly check up and i found this oil leak. did some research and theres other vehicles with the same Engine size 3.6 wit the same issue.
- Electrical system · Engine
Vehicle turns off while driving. The ignition button goes to acc. The cluster board then says to press brake and put vehicle in park. This IS happening every couple trips
- Engine · Unknown or other
Engine cranks for a long time before starting
- Engine
Component or system failed or malfunctioned: The engine It appears there is a common problem with the 3.6L V6 F DOHC 24V engines in the Dodge and/or Chrysler auto line. The problem is a misfire in cylinder #2. Which causes the car to shake when idling or stall when driving. This problem leads to…
Component or system failed or malfunctioned: The engine It appears there is a common problem with the 3.6L V6 F DOHC 24V engines in the Dodge and/or Chrysler auto line. The problem is a misfire in cylinder #2. Which causes the car to shake when idling or stall when driving. This problem leads to very expensive repairs which requires a new engine. The problem has been confirmed by the dealer and a independent service center. The warning prior to a failure. Is the illumination of the check engine light and the engine code P0302.
- Tires › Tread/belt
The contact owns a 2016 Dodge Durango equipped with Sailun Tires, Tire Line: Atrezzo SVR LX, Tire Size: 265/50/R20, DOT Number: 1YJDBNULY0217. The contact stated while driving 80 MPH in the passing lane, the front driver's side had a blowout, causing the vehicle to be pulled into the grassy area…
The contact owns a 2016 Dodge Durango equipped with Sailun Tires, Tire Line: Atrezzo SVR LX, Tire Size: 265/50/R20, DOT Number: 1YJDBNULY0217. The contact stated while driving 80 MPH in the passing lane, the front driver's side had a blowout, causing the vehicle to be pulled into the grassy area towards the railing. The contact maneuvered the vehicle while the vehicle rolled 100 yards. The contact stated that upon inspecting the tire, he noticed that the tire was still attached to the wheel, but the tread had separated from the tire. The contact had not sustained any injuries. The vehicle was towed to a tire mechanic where the tire was replaced. The contact later became aware of NHTSA Campaign Number: 21T018000 (Tires) however, the tire line was not included. The manufacturer was notified of the failure but offered no assistance. The tire failure and vehicle failure mileages were unknown.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Vehicle Rollaway
Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multiple Fiat Chrysler…
Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multiple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject vehicles were model year (MY) 2013-2016 Ram 1500 vehicles and MY 2014-2016 Dodge Durango vehicles equipped with a rotary electronic shifter. However, NHTSA expanded the scope of the investigation to include subsequent model years of the same model vehicles when the Agency learned that those new model year vehicles use the same rotary shifter. Additionally, all subject vehicles manufactured by FCA are equipped with electronic rotary shifters supplied by Kostal Automotive. Reason for closing - During the course of this investigation, ODI did not find evidence that a vehicle-based design or manufacturing defect was the cause of vehicle rollaway incidents on the subject vehicles. Nevertheless, given the risk of a vehicle rollaway, FCA’s CSN actions provide automated vehicle securement when an operator attempts to exit the vehicle without successfully achieving a Park position with the rotary shifter mechanism. ODI closely monitored the subject vehicles on which the CSN actions implement a vehicle securement strategy and found that the CSN actions were effective in reducing the frequency of vehicle rollaway incidents in the subject vehicles. ODI analyzed the incidents when a CSN had been implemented and a rollaway still occurred, and ODI was unable to find an actionable defect that caused vehicle rollaway incidents. ODI found that the failure rates on subject vehicles that received a CSN remedy were similar to the failure rates on other vehicle populations and additionally had similar mechanisms as other vehicle populations such as slippery surfaces and various mechanical failures. Furthermore, as discussed above, after FCA’s release of the CSN actions, consumer complaints have decreased significantly. Given the absence of an identified safety defect based on available information and FCA’s customer satisfaction campaign which addresses the failure mode, further action is not warranted at this time. Accordingly, this Preliminary Evaluation is closed. However, the Agency reserves the right to take further action, if warranted.Please see the attached detailed closing summary for more information. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010205Plate - Planetary
- 11005320"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
- 11002828"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
- 11001459Suspected Engine Coolant Leak
- 11001198Suspected Engine Coolant Leak
- 11000604Step kit - tubular side
- 11000195"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248877Verifying Camshaft Diagnosis
- 10248850COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered for replacement as a remedy for fluid leak.
- 10248848Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10248505PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244344PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10243192Suspected engine coolant leak.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10239957Water Quality When Mixed With Engine Coolant
- 10239948License Plate LED Light Inoperative - Moisture Visible Within the Lens The customer may experience the following: ? There is a potential for water intrusion which over time could lead to an inoperable license plate lamp. Customers may comment on one or more of the following: ? License plate LED light is inoperable. ? Moisture in the license plate lamp housing. This bulletin involves inspecting the license plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing the LED and installing a additional O-ring and foam gasket to the license plate applique
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10234468Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10231791Updated Front Turn Signal or Park Lamp Bulb This bulletin is to inform the technician both the socket and bulb will need to be replaced with updated components if front park/turn signal bulb is inoperative.
- 10230302No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
- 10230301Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10229810Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10229456Bracket - front bumper
- 10229288Trailer Wiring Connector Adapter 4-Pin And 7-Pin Circuit Identification
- 10229282Customer Indicates That There Is A Whistle Noise Present While Driving.
Every Dodge Durango model year
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