2012 Dodge RAM 1500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › RAM 1500 › 2012
These records cover every 2012 Dodge RAM 1500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2012 Dodge RAM 1500. Newest first.
Chrysler (FCA US LLC) is recalling certain 2009-2012 Dodge Ram 1500 trucks currently, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia.…
Risk and remedy
Risk
If the fuel tank were to drop and contact the ground, a fuel leak may result. Additionally, in the event of a crash, the fuel tank may not remain secured to the vehicle, possibly causing a fuel leak. A fuel leak in the presence in an ignition source, can increase the risk of a fire.
Remedy
Chrysler will notify owners and dealers will bolt a bracket reinforcement to the frame, free of charge. The recall began May 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U04.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the…
Risk and remedy
Risk
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
Risk and remedy
Risk
If the seat cover impedes the air bag deployment, the seat thorax air bags may not provide adequate protection in the event of a crash, increasing the risk of a injury.
Remedy
Chrysler will notify owners to remove the front seat covers and return them for a full refund. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S30.
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.
Risk and remedy
Risk
This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.
Remedy
Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.
Chrysler is recalling certain model year 2009-2012 Ram 1500 trucks manufactured from February 27, 2008, through June 30, 2009, and from December 1, 2009, through October 20, 2011; model year 2009-2011 Dodge Dakota trucks manufactured from February 27, 2007, through June 30, 2009, and from December 1, 2009, through September 30, 2011; model year 2009…
Risk and remedy
Risk
If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
Remedy
On November 7, 2013 Chrysler notified owners that dealers would install a pinion nut retainer, free of charge. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N08.
Chrysler IS recalling certain model year 2012 RAM 1500 trucks, manufactured from january 5, 2012 through january 6, 2012. the affected vehicles have a spare tire that does not match the specifications listed on the tire placard. thus, these vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 110, tire selection and…
Risk and remedy
Risk
If installed, the incorrectly sized spare tire may unexpectedly activate the electronic stability control (esc) system, altering the effectiveness of the esc system, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect and repair vehicles as neccessary free of charge. the safety recall began on may 21, 2012. owners should contact chrysler at 1-800-853-1403.
Owner complaints
698 complaints32 involved a crash10 involved a fire27 injuries
What owners report most
Latest complaints
- Suspension
**Subject: URGENT VEHICLE SAFETY CONCERN — Steering Failure, Track Bar Bracket/Frame Damage, and Risk to Family Safety — 2012 Ram 2500** To Ram Customer Care and the Vehicle Safety Team, I am requesting immediate attention to a serious safety concern involving my 2012 Ram 2500 4×4 with the 6.7L…
**Subject: URGENT VEHICLE SAFETY CONCERN — Steering Failure, Track Bar Bracket/Frame Damage, and Risk to Family Safety — 2012 Ram 2500** To Ram Customer Care and the Vehicle Safety Team, I am requesting immediate attention to a serious safety concern involving my 2012 Ram 2500 4×4 with the 6.7L Cummins diesel engine. This is not simply a complaint about suspension performance or the cost of repairing an older truck. My concern is the history of steering and suspension failures that could put the driver, passengers, children, and other road users at risk. The factory drag link broke in half while I was driving down a steep hill. That was a frightening and dangerous experience. The truck also had problems while it was still at stock suspension height. I believed the stock suspension was responsible, which is why I later installed an aftermarket lift. The lift was an attempt to address the problem, not the beginning of the problem, based on my experience. The truck now experiences severe wobbling under braking, and the front track bar bracket appears to be pulling away from or tearing out of the frame. I am concerned about the integrity of the steering and front suspension mounting points and the possibility of losing control of the vehicle. **My family’s safety is a major concern. Children ride in this truck.** I cannot treat a possible steering or structural failure as an ordinary maintenance issue when the consequences of a failure could be catastrophic. I am aware of FCA Safety Recall R46 / NHTSA campaign 15V-541, which addressed track bar frame bracket welding concerns on certain Ram trucks. I understand that my 2012 model year may not be included in the recall population. Nevertheless, I am asking Ram to examine the actual condition of my vehicle and determine whether the failures warrant further technical investigation. I respectfully request: 1. A formal safety case and a case reference number. 2. Escalation to the appropriate Ram technical, engineerin
- Unknown or other
Hello I have a 2012 Dodge ram 1500 and fuel tank bracket holder rusted off there is a recall x75 code that they're now telling me expired 2024, I've had to strap it up with bungee cords, but this is a safety hazard how do I go about getting a Goodwill warranty extension? It's the same issue…
Hello I have a 2012 Dodge ram 1500 and fuel tank bracket holder rusted off there is a recall x75 code that they're now telling me expired 2024, I've had to strap it up with bungee cords, but this is a safety hazard how do I go about getting a Goodwill warranty extension? It's the same issue detailed in TSB 14-002-18 REV. A. Bought in [XXX] and I live in [XXX] the salt state is on the list. This is a safety hazard recall how do I go about getting this done they don't seem to want to honor this or help me. Thank you for your help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Dodge Ram 1500 2012 model, vehicle randomly turns off without warning while driving. It is as if someone turns off the key no warning lights before , no check engine lights , after is shuts down no codes shown, so far able to coast out of the way and restart vehicle with key fob once in neutral.…
Dodge Ram 1500 2012 model, vehicle randomly turns off without warning while driving. It is as if someone turns off the key no warning lights before , no check engine lights , after is shuts down no codes shown, so far able to coast out of the way and restart vehicle with key fob once in neutral. this is a safety issue and according to my research others have had the same issue. but no diffident resolve. Dealership is currently attempting to diagnose the issue. You need to check into this before someone is killed. I am sure by now Ram dodge is aware of the problem but not doing anything about it.
- Electrical system · Exterior lighting
While the vehicle was sitting in the driveway not running, the back of the headlight caught on fire. There wasn't any incedents (e.i. any collision, repairs) prior to the indecent. It is available for inspection. No dealership report yet, but have an appointment with local dealership Tuesday to get an itemized estimate for the repairs.
- Engine
Unknown The engine is bad. Costing me $2500 that I don't have. The lifter needs fixing and probably other things as well. I need help.
- Power train
The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving approximately 55 MPH and hauling a camper, the rear wheels locked up, and the contact lost control of the vehicle and the vehicle spun out. The camper jackknifed during the failure. The rear axle and wheels locked without…
The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving approximately 55 MPH and hauling a camper, the rear wheels locked up, and the contact lost control of the vehicle and the vehicle spun out. The camper jackknifed during the failure. The rear axle and wheels locked without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 146,000
- Engine
My 2012 Dodge developed an engine issue at 129,000 miles. The issue was rough idling and no acceleration. I took it to a Dodge dealer. They diagnosed it as a chronic cam issue with this generation Chrysler hemi engine. I had the cam and replaced at Waldorf Dodge. The cost was at $3400. I believe…
My 2012 Dodge developed an engine issue at 129,000 miles. The issue was rough idling and no acceleration. I took it to a Dodge dealer. They diagnosed it as a chronic cam issue with this generation Chrysler hemi engine. I had the cam and replaced at Waldorf Dodge. The cost was at $3400. I believe this is a known problem and Dodge is aware of exactly why it happens. Lack of oil pressure to two of the cylinders that are dropped while driving for fuel economy. This should be Dodge problem not the consumer. I take excellent care of my vehicles. I also have a 2004 Dodge truck but that’s over 450,000 miles on it same engine same transmission.
- Power train
The contact's ex-wife owns a 2012 Dodge Ram 1500. The contact stated that while his ex-wife was driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The driver shifted into park(P) and then restarted the vehicle. The contact stated that the starter and key…
The contact's ex-wife owns a 2012 Dodge Ram 1500. The contact stated that while his ex-wife was driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The driver shifted into park(P) and then restarted the vehicle. The contact stated that the starter and key fob were replaced twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V265000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 165,353.
- Fuel/propulsion system
Fuel tank strap corroded due to environmental exposure to water and salt in West Virginia.
- Engine
The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving approximately 65 MPH, the check engine warning light was flashing, and the vehicle unexpectedly decelerated. While depressing the accelerator pedal, the vehicle was shaking and continued decelerating. The vehicle was…
The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving approximately 65 MPH, the check engine warning light was flashing, and the vehicle unexpectedly decelerated. While depressing the accelerator pedal, the vehicle was shaking and continued decelerating. The vehicle was pulled over to the side of the road. A certified mechanic was contacted and advised the contact to drive the vehicle approximately 45 MPH with the hazard lights flashing to the repair shop. The mechanic diagnosed a misfire in cylinder #2, lifters failure, causing the camshaft failure, which allowed metal debris to enter the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000.
- Electrical system · Unknown or other
The truck will just shut off driving down the road at highway speeds. This has occurred multiple times.
- Power train
My 2012 ram1500 st 4.7 liter has the 9.25 rear differential that was in fact common for that year model too have the loose pinion nut recall my trucks vin is [XXX] for confirmation after doing some research on the symptoms that could potentially be causing this problem include but are not limited…
My 2012 ram1500 st 4.7 liter has the 9.25 rear differential that was in fact common for that year model too have the loose pinion nut recall my trucks vin is [XXX] for confirmation after doing some research on the symptoms that could potentially be causing this problem include but are not limited to a whining sound coming from my trucks rear end that gets louder when accelerating and noticeably changes when decelerating and vibration that is noticeable as well which is commonly caused by this defect my information was coming from reputable sources i came to the conclusion that they matched up perfectly with this recall however when I called the dealership to schedule an appointment to get the repairs done they told me the vin did not line up with the dates when it was manufactured to be considered apart of the recall I was surprised by this so i dug deeper into this issue only to find there was conflicting results some saying the vin did in fact match eligibility for this recall and not eligible to recieve repairs they the customer support rep also explained that in order to determine if it would be covered I would have to go to them in order for the technicians to diagnose and verify the cause for the issues followed up by saying they would not know if my truck did infact qualify for the manufacturer to cover repair costs if it did not qualify i would have to pay for the diagnostic analysis which amounted to the tune of 300-400 dollars which i found to be unreasonable and due to my financial position due to the fact that I am being medically discharged from the army and will be out in no later than 2 months from now 3-4 hundred is alot of money givin my situation however the main take aways from my complaint are 1. Everything points to the symptoms my truck is having points to the issue lining up with the recall2. My trucks year make model and rear axle that was directly effected by this issue3.my conversation with them seemed like I hat to go to the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
- Fuel/propulsion system
I called my local dodge dealer, brown motors in petoskey mi., a couple of weeks ago to have a couple of uncompleted recalls performed. I took my truck in to the dealer today and was notified later that they could not perform the recall and it would cost me nearly $1700 to perform the recall, mostly…
I called my local dodge dealer, brown motors in petoskey mi., a couple of weeks ago to have a couple of uncompleted recalls performed. I took my truck in to the dealer today and was notified later that they could not perform the recall and it would cost me nearly $1700 to perform the recall, mostly pertaining to the fuel bracket recall. I find this very odd as it would make sense that all related parts that have to be removed to perform this safety recall should be part of the recall including any said labor costs. My particular vehicle current has one of the fuel tank straps that has come loose and now I am force to drive that way until I can get this very hazardous ossue resolved.
- Fuel system, gasoline
The contact owns a 2012 Ram 1500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended and stalled. No warning lights were illuminated. The vehicle was turned off; however, while attempting to…
The contact owns a 2012 Ram 1500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended and stalled. No warning lights were illuminated. The vehicle was turned off; however, while attempting to restart the vehicle, the vehicle failed to restart. After several attempts, the vehicle restarted and was driven to the residence. The contact stated that after parking and turning off the vehicle, the fuel pump was still running. The vehicle was taken to an independent mechanic where it was diagnosed with a fuel pump relay failure. The contact was informed that the TIPM needed to be replaced. The dealer was made aware of the failure. The contact stated that it was a known failure with the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300.
- Power train
Engine ticking noise, poorly made bolts on exhaust manifold were used. Bolts loosen or Break off and manifold warps or cracks. Cause exhaust leak into cabin. Truck can be inspected if needed
- Fuel system, gasoline
The contact owns a 2012 Ram 1500. The contact stated that upon inspection, the fuel tank strap was corroded. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because there was no related recall associated with the VIN. The contact…
The contact owns a 2012 Ram 1500. The contact stated that upon inspection, the fuel tank strap was corroded. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because there was no related recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 18V160000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
- Power train › Axle assembly › Axle shaft
The contact owns a 2012 Ram 1500. The contact stated that while driving at undisclosed speeds, there was an abnormally loud howling and winding sound coming from the vehicle. There were no warning lights illuminated. The sound had progressed over time. The vehicle was taken to the local dealer…
The contact owns a 2012 Ram 1500. The contact stated that while driving at undisclosed speeds, there was an abnormally loud howling and winding sound coming from the vehicle. There were no warning lights illuminated. The sound had progressed over time. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the rear axle pin was faulty and might have caused the wheels to lock up. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 100,000.
- Electrical system · Engine
The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to coast to the side of the road. No warning lights were illuminated. After several attempts, the vehicle restarted. The contact stated that the failure…
The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to coast to the side of the road. No warning lights were illuminated. After several attempts, the vehicle restarted. The contact stated that the failure persisted. The contact stated that on a separate occasion, while starting the vehicle, after releasing the key fob, the vehicle stalled. The contact taped the key to the side of the vehicle to start. The contact stated that once the key fob was taped, the windows failed to roll up, the indicators failed to function as intended, the heater and A/C failed to operate as needed, and the hazard lights were inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.
- Fuel/propulsion system
While driving my Ram truck at approximately 55 MPH, the front gas tank strap failed, causing the front portion of the fuel tank to drop below the vehicle’s body. Upon inspection, I found that the strap securing the tank had detached from its connection point on the frame. The failed part is…
While driving my Ram truck at approximately 55 MPH, the front gas tank strap failed, causing the front portion of the fuel tank to drop below the vehicle’s body. Upon inspection, I found that the strap securing the tank had detached from its connection point on the frame. The failed part is available for inspection upon request. This incident presented a serious safety hazard to myself and others on the road, as the entire fuel tank could have separated from the vehicle, creating a significant risk of fire or collision. The issue was reported to a local dealership, which advised me to contact Dodge. Dodge acknowledged the issue but stated there is no warranty coverage or recall, and that any repair would be at my expense. No formal inspection has been performed other than my own, and I have implemented a temporary repair to secure the tank. There were no warning lights or prior symptoms before the failure. The only indication was a loud clunking noise followed by the sound of the strap repeatedly striking the drivetrain.
- Power train
Differential making scraping sound, points to the pinion gear having a problem.
- Fuel/propulsion system
I noticed while looking underneath my vehicle the front fuel tank strap was no longer attached. Further inspection show the frame had rusted enough that the fuel tank strap is no longer attachable. I noticed a recall (U04 / NHTSA 18V-160) was available however my VIN shows no record of this recall…
I noticed while looking underneath my vehicle the front fuel tank strap was no longer attached. Further inspection show the frame had rusted enough that the fuel tank strap is no longer attachable. I noticed a recall (U04 / NHTSA 18V-160) was available however my VIN shows no record of this recall being available. So no dealer will assist me with it although my vehicle meets all of the prerequisites the recall states. Currently undriveable due to safety concerns.
- Fuel system, gasoline
The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle, followed by the sound of metal striking the vehicle. Upon inspection, the contact discovered that the fuel tank strap had detached from…
The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle, followed by the sound of metal striking the vehicle. Upon inspection, the contact discovered that the fuel tank strap had detached from the vehicle due to extensive corrosion. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 210,000
- Fuel/propulsion system
Front gas tank strap pulled out from (rusted)-frame. Dropping front of (full) gas tank inches from road. I’m told there was an extended warranty for the issue. That I never received notice of. It has since expired. I found recall - U04/NHTSA 18V-160 That I’m also told doesn’t apply to my vehicle. Odd that the extended warranty would have. But the recall doesn’t?
- Engine
The vehicle finally became inoperable at 119,000 miles due to lifter failure. Lifter issues started when the vehicle had about 106,000 miles on it. There were multiple misfire and gas mileage became worse. There was a loud ticking noise coming from the engine as well. Vehicle has been well…
The vehicle finally became inoperable at 119,000 miles due to lifter failure. Lifter issues started when the vehicle had about 106,000 miles on it. There were multiple misfire and gas mileage became worse. There was a loud ticking noise coming from the engine as well. Vehicle has been well maintained and only 1 owner, purchased new. With the lifter failure, this caused damage to the camshaft and which led to an excess amount of metal shavings to be spread throughout the engine. The vehicle ultimately had to get a engine replacement because of the excess metal shavings in the engine.
- Fuel system, gasoline
The contact owns a 2012 Ram 1500. The contact stated that while his son was driving approximately 50 MPH, there was an abnormal thud coming from the vehicle. The contact stated that his son was unaware of a warning light being illuminated and continued driving to his destination. The contact was…
The contact owns a 2012 Ram 1500. The contact stated that while his son was driving approximately 50 MPH, there was an abnormal thud coming from the vehicle. The contact stated that his son was unaware of a warning light being illuminated and continued driving to his destination. The contact was informed that the vehicle muffler might have fallen off the vehicle. The contact drove to his son's workplace and inspected underneath the vehicle and became aware that the right front strap of the fuel tank had detached from the body of the vehicle and was touching the ground. The fuel tank was no longer properly secured to the vehicle. The contact drove the vehicle back to the residence. The contact called a dealer and was informed that there had been a manufacturer program to cover the repair of the fuel tank straps due to rust however, the vehicle was not covered under the program. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air…
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011751"Dual EVAP System Extreme Duty Vapor Canister Filter Kit Customers operating fleet or severe/extreme duty gasoline vehicles in continuous dusty driving conditions can plug the single OE filter system and may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0441 - EVAP Purge System Performance. P062A - Fuel Pump Control Performance. Customers may also experience one or more of the following: Hard to fill fuel tank with fuel. Premature shut-off of the gas nozzle when refueling. Flow back of fuel while refueling. "
- 11010205Plate - Planetary
- 11004993Replacement Totally Integrated Power Module (TIPM) Displays Incorrect Vehicle Identification Number (VIN) Current and Active
- 10248517LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10230050Noise From Under Seat With Occupant Seated.
- 10229936RBZ Or RHB Radio Software Enhancements
- 10229886Flash: Drone or Vibration Present During MDS Operation This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. New PCM software is being released to address a customer?s concern of a drone or vibration type condition while driving at highway speeds during MDS (Multiple Displacement System) operation.In addition, the following powertrain system improvements/enhancements are also included in this software release: Improved Electronic Voltage Regulator control to more precisely maintain system voltage. Enhanced Automatic Oil Change Indicator(EAOCI) system improvements to switch to a severe duty cycle algorithm anytime the PCM is replaced to ensure the customer receives a timely oil change required message. (Only applies to vehicles using a block heater in ambient temperatures greater than -20F(-29C)).
- 10229871Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10229252CONDENSER, Air Conditioning CONDITION 1: If it is determined that the A/C compressor does not engage due to a refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet. CONDITION 2: For stock at the dealership of the below Part Number level or older ONLY, use kit 68447796A$ to change the desiccant BAG and the desiccant bag access PLUG before installing the Cooler on the vehicle. 52014588AD level and older only. 52014609AC level and older only. 52014632AC level and older only. 52014797AG level and older only. 52014948AE level and older only. 52014978AF level and older only.
- 10229031Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
- 10228152Caliper Assembly - Front Disc Brake For an issue with drift only while braking, do not replace front Caliper Assemblies. Check the front brake pads for contamination, replace if necessary, and clean the friction surfaces of both front rotors. If that doesn't resolve issue, check vehicle alignment.
- 10228020Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10226283Center Console.
- 10225951CONNECTOR Trailer Tow,WIRING Trailer Tow,CONNECTOR 7 Way,WIRING Rear Bumper If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10223855Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10223847Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Updated OBD monitors to support the new regulations scope and requirements for Mexico (Regulation NOM042).
- 10223679Wheel Liner to Steel Bumper Slip Fit Design This bulletin involves informing technicians that the wheel liners tabs are to be tucked behind the flange of the bumper bracket. No fasteners are used to attach the liner and the bumper when vehicle is equipped with a steel front bumper.
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10223525Malfunction Indicator Lamp (MIL) Illumination. Diagnostic Trouble Codes P0407 ? EGR Sensor B Circuit Low, or P0408 ? EGR Sensor B Circuit High Set
- 10223510FUEL, Tank Please be advised, do not replace fuel tanks with a fuel tank that has a different capacity than the vehicle was equipped with from the factory. Please do not attempt to upfit vehicles at the dealer with increased capacity tanks, they are not compatible.
- 10223438Noise From Under Seat With Occupant Seated.
- 10223278Noise From Under Seat With Occupant Seated.
- 10222885CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10221682CONDENSER, Air Conditioning CONDITION 1: If it is determined that the A/C compressor does not engage due to a refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet. CONDITION 2: For stock at the dealership of the below Part Number level or older ONLY, use kit 68447796A$ to change the desiccant BAG and the desiccant bag access PLUG before installing the Cooler on the vehicle. 52014588AD level and older only. 52014609AC level and older only. 52014632AC level and older only. 52014797AG level and older only. 52014948AE level and older only. 52014978AF level and older only.
- 10221594Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10221380CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
- 10221150Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10221054Flash: Drone or Vibration Present During MDS Operation This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. New PCM software is being released to address a customer?s concern of a drone or vibration type condition while driving at highway speeds during MDS (Multiple Displacement System) operation.In addition, the following powertrain system improvements/enhancements are also included in this software release: Improved Electronic Voltage Regulator control to more precisely maintain system voltage. Enhanced Automatic Oil Change Indicator(EAOCI) system improvements to switch to a severe duty cycle algorithm anytime the PCM is replaced to ensure the customer receives a timely oil change required message. (Only applies to vehicles using a block heater in ambient temperatures greater than -20F(-29C)).
Every Dodge RAM 1500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.