2002 Ford Crown Victoria
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Vehicles › Ford › Crown Victoria › 2002
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
These records cover every 2002 Ford Crown Victoria. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
5 recalls name the 2002 Ford Crown Victoria. Newest first.
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria…
If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.
Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.
Certain aftermarket fuel filters sold under the purolator brand name, p/n f65277, shipped from january 16 through june 2, 2006, for use on the above listed passenger vehicles. due to incorrect design, the quick connectors may not fully seat with the tube interface, even though the person making the connection may believe that the quick connector IS fully…
Failure of this connection could lead to fuel spillage and, in the presence of an ignition source, a fire could occur.
Ufi will notify owners and replace the filters free of charge. the recall began on august 4, 2006. owners may contact ufi filters USA at 800-230-5876.
On certain natural gas vehicles, if a flame from a vehicle interior fire becomes locally directed at the natural gas fuel tank located immediately behind the rear seat, the flame could damage the fiberglass wrap on the tank weakening the tank.
If the strength of the tank IS significantly compromised, it could rupture, increasing the risk of a fire.
Dealers will install an insulator behind the current seat back. owner notification began on january 7, 2004. owners should contact ford at 1-800-392-3673.
In order to enhance police office safety, model year 1992-2003 crown victoria police interceptor (cvpi) vehicles will be equipped with shields designed to help protect the fuel tank in high-speed rear-impact crashes. ford also will be offering an optional trunk package designed to improve the safe transport of sharp-edged, heavy equipment in these vehicles.
Some high-speed rear-impact crashes have resulted in fuel tank punctures and fires in cvpi vehicles.
Ford has advised us that shield kits have been available since late october and will be installed on police interceptor vehicles at no cost. the optional trank package will be available by the end of 2002. ford has established a new web site at www.cvpi.com to answer additional questions about the safe use of cpvi vehicles.
On certain natural gas model vehicles, a t-fitting that connects fuel tanks #3 and #4 can develop a leak when the solenoid valves are energized, such as when the ignition switch IS in the on position or during refueling.
A gas leak of sufficient quantity concentrated in an area to create a combustible mixture and in the presence of an ignition source could result in a fire.
Dealers will install a redesigned "t" fitting on #4 fuel tank and tested for leakage. owner notification began september 13, 2002. owners who do not receive the free remedy within a reasonable time should contact ford at 1-866-436-7332.
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Driving down the roadway at 55 mph a spark plug in cylinder 2 blow out. The car started making a popping noise and started to lose power. After a while the car shut off. The car was able to restart and be driven home. Upon inspection by a mechanic they found the spark plug had came dislodged and shot out of the cylinder and caused damage to the cylinder head the ignition coil and fuel rail. A new Heli coil was installed. A year later while in Texas driving down the road around 35 mph car made a pop noise and shot a spark plug out of cylinder 5 cause the car to lose power and start smoking with a heavy smell of fuel. Car was stopped and inspected. Found a spark plug was blown out of cylinder 5 with damage to the ignition cylinder and fuel rail. repaired the heli coil and placed with new spark plug ignition coil and fuel rail. 2019 while driving down road at 75 mph vehicle makes a loud pop and starts to lose power. Upon inspection by mechanic find spark plug blown out of cylinder 1 with damaged ignition coil. Having mechanic is now replacing both cylinder heads on the engine.
TL* the contact owns a 2002 ford crown victoria. While driving approximately 45 mph and attempting to make a turn, the turn signals and headlights failed to work, except when the brake pedal was depressed. The contact also noticed that the tail lights did not work and the dashboard was blacked out. The vehicle was taken to a local dealer who was unable to schedule the vehicle for a diagnostic evaluation. The manufacturer was made aware of the failures and stated that there was no recall. The vehicle was not repaired. The failure mileage was 38,000. updated 10/06/16*lj ** updated 10/19/16*lj *tr
TL* the contact owns a 2002 ford crown victoria. The contact stated that the headlamps did not illuminate. The vehicle was taken to the dealer where it was diagnosed that the lighting control module was defective and needed to be replaced. The vehicle was not repaired. The contact referenced nhtsa campaign number: 15v861000 (exterior lighting); however, the vin was not included. The manufacturer was notified of the failure. The failure mileage was approximately 197,000.
TL* the contact owns a 2002 ford crown victoria. While driving 35 mph and proceeding to stop at a red light, the engine stalled and the check engine light illuminated. The vehicle was able to restart after numerous attempts. The failure recurred numerous times. The vehicle was towed to a dealer where it was diagnosed that the manifold was fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,218.
I had driven up a steep mountain dirt road to serve some legal papers, after reaching the top, I continued down the other side to the address I was looking for. I thought I started smelling something burning, it smelled electrical. When I arrived at the address, I stopped the car and shut it off while I was speaking with the resident. My wife yelled at me that the car was on fire, it started filling up with smoke fast, my wife and dogs were still in the car. I opened the drivers door to pop the hood while my wife started getting the dogs out, I then noticed it was my floor that was burning, just about under the gas peddle, a hole had burned through and the metal was glowing red where the padding had burned away. I poured a cup of coffee to put the fire out while the resident got some water for me. the padding and rubber mat had burned away and a hole about 3 inches long had melted away from the floor board. The catalytic converter IS directly beneath the hole but there doesn't seem to be any holes in the converter and there IS a empty space about 1.5 - 2 inches from the melted hole to the converter. we let everything cool down before driving home, however the entire way home, (49 miles) we were afraid the car was going to burst into flames. once we were back on the paved roads and were able to drive the normal speed limit, there were no more issues nor any further burning, just the lingering smell. I looked up and found a recall for an issue in the same location however that was for 2003 - 2005 vehicles. *js
TL** the contact owns a 2002 ford crown victoria. The contact stated that while driving at an unknown speed, the front driver and passenger seat belt became unlatched sporadically. The contact mentioned that the failure could have been directly related to nhtsa campaign number: 01v227001 (seat belts). The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The failure mileage was 50,000.
Bought the car from a fellow friend he advised me that the car has had a issue with the steering where the steering wheel has play to it and its very dangerous when I drive over 50mph im scared I may crash cause the car moves left to right, and the ABS brakes have a problem the brake jump when I hit them idk what to do im low on funds and I want to know if this IS a defect these cars are known for steering and brakes defects..... *tr
Power steering started catching and couldn't turn the steering wheel smoothly. hit a curb with my tire and almost hit another car. still jamming but I don't have enough money to take it into a dealership. help! *tr
TL* the contact owns a 2002 ford crown victoria. The contact stated that the steering failed and the wheel became tight. The vehicle was repaired by the contact and the manufacturer was not notified. The approximate failure mileage was 140,000.
TL* the contact owns a 2002 ford crown victoria. The contact stated that while driving 75 mph, the driver's seat belt came undone. The contact re-secured the seat belt and the failure recurred. The contact had to purchase a seat belt extension in order to keep the seat belt buckled. The vehicle was not repaired. The dealer was not notified of the issue. The manufacturer was notified and informed the contact that the vehicle was out of the vehicle safety warranty and he would have to replace the seat belt himself. The failure mileage was 40800.
Power windows front electric when you touch rear window button the drivers window goes down. *tr
The engine stalled while driving, for no apparent reason. driver (my retired mother, age 72) had to get car off road and restart car to continue. the power steering disabled when the car engine stalled. this has happened multiple times (2-3) over the past month, and the local ford dealership cannot replicate the problem and IS unable to correct it. on another occasion there was a thumping noise and the car slowed considerably, but then picked back up again. the "engine heat/thermometer" light has flashed also, but the engine temperature heat IS normal. I consider this a very dangerous situation for my motor if it would happen in a heavily congested, high traffic area and could cause a vehicle crashes. it IS a very stressful situation.
I had been driving 250 miles or so and drove down a long winding incline, as the road flattened out I heard a noise from the engine compartment. The noise sounded like a hole in the first part of the exhaust system. I found a safe place to pull over and turned off the vehicle. There was a slight odor of natural gas as this vehicle IS fueled with natural gas. After the odor passed, I opened the hood to find that the #2 ignition coil mount was broken, and the coil and spark plug assembly were loose in the spark plug well. My initial thought was the spark plug had loosened and ejected. I attempted to re-install the spark plug but the threads in the cylinder head were ineffective. The spark plug had blown out of the cylinder head. I have subsequently found out that this IS not an uncommon defect for these ford engines. The repair involved reaming and tapping the spark plug hole and placing an insert in the hole. The spark plug coil had to be replaced too. The repair cost was $450 and the repair shop warned that this may happen again. this IS a design defect that could potentially be dangerous under different circumstances. If I was not able to stop in a safe place fairly quickly, there could have been more fuel air mixture accumulation under the hood and since the spark plug was still operative, an ignition source was present too. *tr
Tl*the contact owns a 2002 ford crown victoria. While driving approximately 45 to 50 mph on normal road conditions pressure was applied to the accelerator pedal. The "ABS" warning light indicator illuminated on the instrument panel and the driver was able to coast into the emergency lane. The warning indicator remained illuminated until the engine was turned off. The vehicle was towed to an independent mechanic who confirmed that the failure was related to the rear drive shaft axle. nhtsa campaign ID number 04v328000 (suspension;rear) was related to the failure; however, the vin was excluded from the recall. The vehicle IS in the process of being repaired. There were concerns of the safety risk involved. the failure and current mileages were 120,000.
1. While driving ,led circuitboard ,( under dashboard)burned up emitting smoke into the passenger compartment. It burned a one inch hole in the circuitboard plastic cover . 2. Failure,the part burned up, it may have burned before also,because we have had a burning smell before. 3. Car was parked,turned off for about one-half hour , then driven 6 miles home.,no additional smoke was seen at this time. Part has been removed by owner .old part IS available,part # f8vb-14a597-ab. Fuse did not blow and car IS drivable with part removed. I think this part IS a component of the factory installed alarm system. *Tr
Tl*the contact owns a 2002 ford crown victoria. while driving between 55-60 mph on normal road conditions, the vehicle began to hesitate and vibrate. in addition, the check engine warning indicator illuminated on the instrument panel and remained lit until the engine was turned off. the vehicle was taken to an authorized dealer for diagnostic testing and stated that there was an internal coil shortage. the misfire cylinder 5, coil pack, and spark plugs were replaced in the vehicle. the vehicle was taken to an authorized dealer on a separate occasion for the identical failure and the misfire cylinder 7, coil pack, and spark plugs were replaced at that time. the failure mileage was 67,425 and current mileage was 68,045. updated 03-27-09 *bf updated 03/31/09.*jb
While driving the low beams went out on car,20 minutes later high beams went out. All other lights work properly, headlights have not worked since. Currently in the process to replace part. *Tr
Just cruising through a parking lot on my way into work and had a spark plug blowout. damaged the spark plug coil as well. had to buy a new coil, and a helicoil kit to re-tap the spark plug hole. *tr
Tl*the contact owns a 2002 ford crown victoria. the contact opened the hood, but it failed to open automatically. he placed his hand on the fender and the hood suddenly fell and slammed down on his hand. the contact sustained several bruises, cuts, and blisters. the vehicle was not taken to the dealer. the failure and current mileages were 56,000. updated 03/18/08. *lj the consumer stated at the time of the incident the hood was raised to the full capacity and vehicle was taken to the dealer. The dealer stated struts were replaced at consumer's expense. Updated 03/18/08 *tr updated 4/2/08 *cn updated 04/02/08 *tr
2002 ford crown victoria left rear wheel separated from the vehicle. *kb the vehicle was damaged as a result of the wheel coming off. Ohio traffic crash report# 10-89-0577. *Jb
Tl*the contact owns a 2002 ford crown victoria. the contact stated that the tires on his vehicle constantly deflate. the mechanic stated that there was a leak outside of the rims and that the failure was caused by the rims and not the tires. the mechanic was unable to repair the rims. the current mileage IS 59,000 and failure mileage was 15,000.
Front end crash with 2002 ford crown vic on interstate 95 in baltimore county maryland. the passenger air bag deployed but the drivers side air bag did not. Prior to this accident this morning there had not been any indication that the air bag system had any problems. the damage was the right front fender, bumper, and hood. the vehicle had to be towed. *jb
Dt*: the contact stated while traveling 55 mph the cruise control would not disengage. the contact tried to disengage the cruise control at the steering wheel. when that did not work, the brake was applied. the vehicle accelerated and the brake would not stop the vehicle. the vehicle crashed into someone's yard. there were no injuries sustained and there was a police report filed. there was substantial damage done to the contact's vehicle. updated 03/03/06. *Jb
Sudden failure of front suspension system caused collapse of suspension making the car uncontrollable and after coming to a stop, immobile. right front wheel turned inward at the front upon failure and left front wheel remains pointing straight ahead. right front wheel also shifted toward the rear contacting the rear portion of the wheel/fender opening causing crumpling of body sheet metal to the extent that fender will probably have to be replaced auto IS at dealer awaiting analysis. *nm
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton V-8 and V-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi IS not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi IS aware of only two incidents where the vehicle stalled without restart.information contained in the odi consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on my 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and odi?s analysis showed, it IS possible for a spark plug to detach from the engine cylinder threads in the subject vehicles.however, odi?s analysis of 474 complaints describing such incidents found only a very few alleged any safety-related consequences.none of these showed any evidence of a serious safety consequence.given the large population and relatively long exposure time of the subject vehicles, the complaint analysis indicates that the risk to motor vehicle safety from the alleged defect IS very low.in view of the foregoing, it IS unlikely that nhtsa would issue an order for the notification and remedy of the alleged defect at the conclusion of the investigation requested in the petition.therefore, in view of the need to allocate and prioritize nhtsa?s limited resources to best accomplish the agency?s safety mission, the petition IS denied.
In september 2002, a fuel cylinder in a natural gas powered vehicle (ngv) exploded during a fire.ford and vrtc test engineers jointly examined the incident vehicle and reviewed testing to determine whether the performance of the pressure relief valve (prd) was proper.the purpose of a prd IS to protect a compressed natural gas tank from overpressure by allowing the CNG to vent when the temperature reaches a specific point.the prd was removed from the failed tank and subjected to a yield temperature determination test. It was concluded that a direct flame (from the interior of the vehicle) onto the cylinder (located behind the rear seat in the trunk)compromised the hoop strength of the natural gas cylinder, thus allowing the cylinder to fail prior to the prd releasing at itsdesigned temperature.as a result of this testing and review of the involved vehicle, ford has developed an insulator to insulate the natural gas fuel tank from a locally directed flame projecting from the interior of the vehicle.insulators will be installed behind the back seat on subject vehicles to prevent future failures of this type. Ford's action addresses the concerns of odi.therefore, this investigation IS closed.
An explosion of a compressed natural gas (CNG) tank should not be able to occur, as the tank IS fitted with a pressure relief device (prd). This prd should release the CNG in the tank, prior to the pressure reaching the tank burst pressure.the prd did not release in the subject wisconsin police cruiser explosion.nhtsa has recovered the prd valve from the tank that exploded and testing will be necessary to establish why this tank safety valve did not release in the very high temperature fire that occurred in the police cruiser.there IS only the single known event, but due to the catastropic force of such an explosion and the potential for injury and loss of life, this investigation IS being upgraded.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.