2011 Ford Crown Victoria
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2011 Ford Crown Victoria. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2011 Ford Crown Victoria. Newest first.
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall…
Risk and remedy
Risk
Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Remedy
Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts…
Risk and remedy
Risk
If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Remedy
Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.
Owner complaints
23 complaints1 involved a crash
What owners report most
Latest complaints
- Electrical system · Engine · Power train
Unknown
- Steering
I learned of recall on some models of crown victoria police interceptor. I own 3 such vehicles. Two were identified for recall, the third a 2011 however was not. This car has signs of steering issues very hard to turn the wheel at times. There is rust on the lower intermediate steering shaft and…
I learned of recall on some models of crown victoria police interceptor. I own 3 such vehicles. Two were identified for recall, the third a 2011 however was not. This car has signs of steering issues very hard to turn the wheel at times. There is rust on the lower intermediate steering shaft and at the u joints of the shaft. When I took the other vehicles in for recall servicing I provided the vin # for the 2011 and was informed that there was no recall for it. I am hoping that the recall can be expanded to include this vehicle which is showing some signs of steering shaft issues.
- Steering
Vehicle is exhibiting stiff steering issues associated with steering column. Mechanic determined steering shaft requires replacement. This vehicle was already involved in a steering column recall several years ago however the problem appears to have returned.
- Steering
The contact owns a 2011 Ford Crown Victoria. The contact stated while driving 40 mph, the steering wheel started clicking and making an abnormal popping sound. The contact stated that the steering wheel was difficult to maneuver. There was no warning light illuminated. The contact stated he was…
The contact owns a 2011 Ford Crown Victoria. The contact stated while driving 40 mph, the steering wheel started clicking and making an abnormal popping sound. The contact stated that the steering wheel was difficult to maneuver. There was no warning light illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the intermediate steering shaft needed to be replaced. The manufacturer was made aware of the failure and advised the contact that the VIN was not included in NHTSA Campaign Number: 14V704000 (Steering) or 13V385000 (Steering). The vehicle was not repaired. The approximate failure mileage was 160,000.
- Steering
TL* the contact owns a 2011 ford crown victoria. The contact stated that while driving at speeds above 60 mph, the front end would vibrate and a clunking noise was present coming from the steering column. Eventually the steering column would not lock after parking the vehicle. The vehicle was taken…
TL* the contact owns a 2011 ford crown victoria. The contact stated that while driving at speeds above 60 mph, the front end would vibrate and a clunking noise was present coming from the steering column. Eventually the steering column would not lock after parking the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the lower steering shaft bearing was faulty. The vehicle was not repaired. The local dealer rye ford located at 1151 boston post rd, rye, ny 10580 and the manufacturer were notified. The contact was informed that the vehicle was not included in nhtsa campaign number: 13v385000 (steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 82,000.
- Visibility/wiper
Lower rear window defroster tab disconnects from glass, and does not stay permanently attached.
- Steering
My steering I super had to turn the wheel when parked as well as driving. It IS because of the steering shaft IS rusted out and very dangerous to drive .i just found out that ford had a recall on this issue but I never received a notice about it
- Steering · Suspension · Unknown or other
There IS a recall on my car,the rite front wheel IS making poping sounds.
- Engine
The engine just ejected the #7 spark plug while driving straight on city, public roads and caused the car to dangerously and suddenly slow down. the car just behind me had to maneuver to avoid me.
- Exterior lighting
The left turn signal works sometimes but blinks rapidly most of the time. no bulbs are burned out. sometimes the dash lights go out when the headlights are turned on and then the dash lights come back on when the headlights are turned off. sometimes the dash lights come back on even with the…
The left turn signal works sometimes but blinks rapidly most of the time. no bulbs are burned out. sometimes the dash lights go out when the headlights are turned on and then the dash lights come back on when the headlights are turned off. sometimes the dash lights come back on even with the headlights are on but the dash lights are very dim. it IS becoming more dangerous to drive when you can't count on the dash lights or turn signals working. ford has told me there IS no recall for this year having a bad light control module. there was a recall for crown victoria years 2003 through 2005. my car has 111,566 miles.
- Steering
2011 ford crown victoria. consumer writes in regards to steering column shaft recall notice. *smd the dealer informed the consumer, the vehicle would be inspected. However, the consumer stated according to the recall notice, the part would be replaced, as well as inspecting otter parts. The…
2011 ford crown victoria. consumer writes in regards to steering column shaft recall notice. *smd the dealer informed the consumer, the vehicle would be inspected. However, the consumer stated according to the recall notice, the part would be replaced, as well as inspecting otter parts. The service representative responded again, by saying, first there would be an inspection to determine if the part needed to be replaced. The consumer stated he did not want to waste a day, just for an inspection. So he decided to make an appointment with another establishment, to have to part replaced.*jb
- Engine · Power train
Car stalls when in high speed passing gear. Turns over, will not restart. Happened multiple times. Was told by dealer this model has a history of this event. *tr
- Wheels
TL* the contact owns a 2011 ford crown victoria police package. The contact stated that the front rims would become cracked. The vehicle was taken to the dealer where the technician was unable to diagnose the failure however, the vehicle was repaired. The manufacturer was made aware of the…
TL* the contact owns a 2011 ford crown victoria police package. The contact stated that the front rims would become cracked. The vehicle was taken to the dealer where the technician was unable to diagnose the failure however, the vehicle was repaired. The manufacturer was made aware of the failure. The vin was not available. The failure mileage was 10,000 and the current mileage was 10,900. ...updated 12-23-13 *bf
- Structure
I live in the state of florida, and in may 2013, I purchased a former wisconsin police vehicle, 2011 crown victoria from van horn motors of milwaukee in wisconsin. Approximately one month later, after discovering rust particles on my garage floor, I noticed the entire undercarriage, including but…
I live in the state of florida, and in may 2013, I purchased a former wisconsin police vehicle, 2011 crown victoria from van horn motors of milwaukee in wisconsin. Approximately one month later, after discovering rust particles on my garage floor, I noticed the entire undercarriage, including but not limited to the intermediate steering shaft, mufflers and brake lines are completely covered in rust. This problem was brought to the attention of the dealership via emails with numerous photos attached. No reply was ever received, nor was this problem made aware to me either by landline, email or any other form of communication. In july and part of august 2013, I took it upon myself to physically wash, wire brush, sand, pressure wash, prime and paint the entire undercarriage. Since I had to this while lying underneath the vehicle the whole process took me five days to complete and approximately $250.00 in equipment usage, purchases and labor. Before and after photos are available effective immediately. I really would like to know, either from the national highway traffic safety administration, the center for auto safety and/or ford motors, how I can please be reimbursed? *js
- Service brakes · Steering · Suspension
Steering this car was a nightmare always pulling to the right. also brakes constantly grabbing and screeching. also headlight and suspension problems. was not happy with this car from start but was slammed into by dealership and chase... I am a senior citizen 76 years old. please help. *tr
- Steering · Suspension
Inspection found dislocated bushing. *tr
- Steering · Suspension
Inspection found dislocated bushing. *tr
- Steering
Inspection found the lower column bushing dislodged from tube and shaft working out of spline. *Tr
- Steering
Inspection found lower bushing of steering column dislodged and shaft working out of spline. *tr
- Seats
My police department issued me a 2011 ford crown victoria around september of 2011. ever since, I have spent countless hours adjusting the seat in an attempt to keep my mid-lower back from hurting. I learned that there IS a metal bar installed in the seat causing the issues. once the bar IS…
My police department issued me a 2011 ford crown victoria around september of 2011. ever since, I have spent countless hours adjusting the seat in an attempt to keep my mid-lower back from hurting. I learned that there IS a metal bar installed in the seat causing the issues. once the bar IS adjusted, the seats aren't as bad. I also have had a great amount of trouble with neck pain. I have since had to see a doctor about this. the head rests that are in the vehicle are causing my head to be pushed forward and straining the muscles in my neck. I'm shocked to learn that this hasn't already been a recall for ford. *tr
- Seats
The headrests on the 2011 ford crown victoria are causing the officers to have neck problems. the headrest IS so large and does not adjust forward and backward, it IS pushing their heads forward and down, as you know they spend at least 8 hours in their vehicles each shift. since we have…
The headrests on the 2011 ford crown victoria are causing the officers to have neck problems. the headrest IS so large and does not adjust forward and backward, it IS pushing their heads forward and down, as you know they spend at least 8 hours in their vehicles each shift. since we have purchased the 2011 crown vics we have had nothing but complaints. it IS very uncomfortable and unsafe for the officers to be driving under these conditions. *js
- Seats
I am a detective with the belleville police department, nj. We are having an ongoing problem with the ford crown victoria 2011 police intertceptor with manual seats. All our officers are reporting lower back pain due to a lower back bolster built in as part of the seat. This bolster IS not…
I am a detective with the belleville police department, nj. We are having an ongoing problem with the ford crown victoria 2011 police intertceptor with manual seats. All our officers are reporting lower back pain due to a lower back bolster built in as part of the seat. This bolster IS not adjustable. Upon bringing this problem to our local fleet dealer, we were advised that it was the design of the seat, and that even if we wanted to replace these seats with the six way power seat for the same year we were advised that ford and our insurance carrier would not allow it due to safety reasons. We have reached out to other police departments if they are having the same problem with these seats, and I am currently building a database of other departments. Please contact our department to be included. Thank you. *tr
- Seats
Rental 2011 ford crown victoria. Consumer writes in regards to vehicle seating *tgw the consumer stated none of the seats had any lumbar support, there was no leg room and there was also inadequate headrest support in case of an accident. *Jb
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10205037Inpected or repaired under 13R01 - Requests for recall service action under 13S08
- 102049974R75E Transmission - Grinding/Whine/Vibration/Gear Slippage - Serrvice Kit available
- 10183773For 2005-2012 Crown Victoria, 2005-2011 Grand Marquis and Town Car vehicles, Regional Program 13R01 applies to vehicles not registered in corrosion states and not included in Safety Recall 13S08, where operation in high corrosion areas for an extended period may lead to corrosion in the lower intermediate steering shaft swing link. This may result in a compressed upper intermediate steering shaft and separation from the steering column, which can result in a loss of steering control. Vehicles covered under 13R01 that were inspected or repaired without replacement of the lower intermediate shaft, and have relocated to high corrosion areas, may experience subsequent corrosion of the lower intermediate steering shaft swing link.
- 10166447This SKU is a Radiator Fan. The customer communication requested return of unsold inventory to inspect the electrical connections. An electrical connection issue may lead to the fan not working potentially throwing a check engine light for overheating.
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
- 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 100752624R75E TRANSMISSION - GRINDING/WHINE/VIBRATION/GEAR SLIPPAGE - SERVICE KIT AVAILABLE ISSUE A service kit has been released to assist with proper repair of the 4R75E transmission in 2008 Mark LT, 2008-2010 F-150, 2008-2010 / 2013-2014 E-Series, 2008-2011 Crown Victoria, Grand Marquis and Town Car vehicles that exhibit a grinding, whine-type noise, vibration and/or gear slippage while driving, or a loss of reverse resulting from a planetary gear assembly failure.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10056701Ford/lincoln/mercury: failure of planetary gear assembly IS due to transmission, on certain vehicles, exhibiting grinding, gear slippage, whine type noise, vibration, while driving or loss of reverse.
- 10056191Ford/lincoln/mercury: the indicator may illuminate overdrive off and/or slipping in 3RD or no 4TH gear, due to direct clutch failure and diagnostic trouble code (dtc) p0733 and/or p0734. Model 2008-2013 mark LT, F-150, crown victoria, grand marquis, town car, e series.
- 10054924Ford: the lower intermediate steering shaft, has corrosion of swing link joints, combined with collapsed upper intermediate steering shaft, resulting in steering column separation and loss of steering control. Model 2005-2011 crown victoria, grand marquis, town car. Updated 04/23/14 updated 07/10/15 updated 7/15/15
- 10054006Ford: swing link joints on lower intermediate steering shaft, has corrosion, and combined with collapsed upper intermediate steering shaft, on some vehicles, causes steering column to separate, leading to steering control loss. Model 2005-2011 crown victoria, grand marquis, town car.
- 10039072Ford: there may be a loss of power, hesitation, surge, or lack of throttle response while driving. The brake over accelerator feature may be activating.
- 10039053Ford: if there IS an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration.
- 10038965Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. This IS a software problem.
Every Ford Crown Victoria model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.