2003 Infiniti FX35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › FX35 › 2003
These records cover every 2003 Infiniti FX35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
10 recalls name the 2003 Infiniti FX35. Newest first.
Nissan North America, Inc. (INFINITI) is recalling certain 2003 INFINITI FX35, 2006-2008 FX35 and FX45 vehicles that previously received a replacement front passenger air bag assembly under recall number 20V-008. The air bag cushion was folded incorrectly, which could increase internal pressure and tear the air bag cushion during deployment.
Risk and remedy
Risk
A tear in the air bag may decrease air bag performance, and increase the risk of injury.
Remedy
INFINITI will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began on April 19, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R20C2.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2008 Infiniti FX35 and FX45, 2003-2004 Infiniti I35, 2006-2010 Infiniti M35 and M45, and 2007-2011 Nissan Versa vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began December 21, 2017. All owners should receive a second notice by May 15, 2017. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2001-2003 Nissan Maxima, 2002-2004 Pathfinder, 2002-2006 Sentra, 2002-2003 Infiniti QX4 and I35, 2003 FX35 and FX45, and 2001 I30 vehicles. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 15, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: On December 18, 2015 Nissan informed NHTSA of an amendment of this recall to remove 2004-2005 Infiniti FX35 and FX45 vehicles.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2004 Infiniti I35, 2003-2005 FX35 and FX45, and 2006 M35 and M45 vehicles originally sold, or currently registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Florida, Hawaii, Puerto Rico, the U.S. Virgin…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 16, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: This recall supersedes recall 14V-701.
During a canadian compliance test, certain sport utility vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 108, 'lamps, reflective devices, and associated equipment.' the headlamp assemblies do not meet the headlamp photometric values requirements of the standard.
Risk and remedy
Risk
This standard IS to reduce traffic accidents and deaths and injuries resulting from traffic accidents, by providing adequate illumination of the roadway, and by enhancing the conspicuity of motor vehicles on the public roads so that their presence IS perceived and their signals understood, both in daylight and in darkness or other conditions of reduced visibility.
Remedy
Dealers will replace the headlamp assemblies. The recall began on december 18, 2006. owners may contact infiniti at 1-800-662-6200.
During a canadian compliance test, certain sport utility vehicles failed to comply with the requirements of federal motor vehicle safety standard no. 108, 'lamps, reflective devices, and associated equipment.' a rear combination lamp assembly did not meet the requirements.
Risk and remedy
Risk
This standard IS to reduce traffic accidents and deaths and injuries resulting from traffic accidents, by providing adequate illumination of the roadway, and by enhancing the conspicuity of motor vehicles on the public roads so that their presence IS perceived and their signals understood, both in daylight and in darkness or other conditions of reduced visibility.
Remedy
Dealers will replace the rear combination lamp assemblies. the recall began on december 18, 2006. owners may contact infiniti at at 1-800-662-6200.
On certain passenger and sport utility vehicles, the fuel filler hose may crack and result in fuel leakage from the hose while refueling.
Risk and remedy
Risk
Fuel leakage in the presence of an ignition source could result in a fire.
Remedy
Dealers will replace the fuel filler hose. recall began on february 27, 2006, for nissan owners, and on march 13, 2006, for infiniti owners. owners may contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
On certain sport utility vehicles, the front brake caliper mounting bolts may not be adequately tightened. this could result in one or both of the caliper mounting bolts loosening.
Risk and remedy
Risk
If this occurs, it would allow the caliper to rotate or separate from its mounting bracket. this could cause the brake to fail, reducing the vehicle's ability to stop. it could also damage the wheel, causing the tire to go flat. either one of these conditions could result in a crash.
Remedy
Dealers will tighten the front brake caliper mounting bolts to ensure that they are secure. Owner notification began on january 5, 2004. owners should contact infiniti at 1-800-662-6200.
On certain sport utility vehicles, the bolts which attach the propeller shaft(s) to the transaxle and differential(s) may not have been adequately tightened.
Risk and remedy
Risk
If the bolts come loose, the propeller shaft may come off the vehicle which could result in a crash.
Remedy
Dealers will replace the propeller shaft bolts and tighten the bolts to the proper specification. owner notification began may 27, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact infiniti at 1-800-662-6200.
Owner complaints
61 complaints2 involved a crash1 involved a fire2 injuries
What owners report most
Latest complaints
- Air bags
My airbag light came on again recently, without any incident and I am concerned that this means my car is now unsafe. This happened in 2017 and it was a repair that was made without charge. I have now been informed that it would cost over $1,000 to repair, but I think this is a malfunction that should be covered by the Dealer, as there has been an issue with the airbags before.
- Air bags · Seats
Ever since I bought my infiniti the air bag light flashed rapidly on the dash. I received notice a couple years ago about the air bags being recalled.I took my vehicle to Roseville Infiniti and supposedly the airbags were replaced I expected it to take a couple hours it was in and out in under 2…
Ever since I bought my infiniti the air bag light flashed rapidly on the dash. I received notice a couple years ago about the air bags being recalled.I took my vehicle to Roseville Infiniti and supposedly the airbags were replaced I expected it to take a couple hours it was in and out in under 2 hours. When i left the deLership the light was still blinking and never quit blinking. My concern was to call and ask why it was still blinking ? I was told that it probably wasnt reset however the air bag was replaced . I was in an accident recently and it was a serious frontal collision and not one airbag went off . I was seriously injured my hand was fractured my left leg was hurt and I had a concussion and cervical sprain this all would have been prevented had my airbags deployed.
- Exterior lighting · Service brakes
Gg
- Power train · Steering · Suspension
vehicle has too many manufacture errors
- Air bags · Exterior lighting · Seat belts
Good day! According to the VIN code of my car, there are revocable companies, the dealer refuses to replace it.
- Air bags
TL* the contact owns a 2003 infiniti FX35. The contact stated that the air bag warning light was illuminated. Upon investigation, the contact associated the failure with nhtsa campaign number: 20v008000 (air bags) however, the vin was not included. A dealer was not contacted. The manufacturer was made aware of the failure and confirmed that the vin was not under recall. The failure mileage was approximately 150,000.
- Electrical system
Something IS wrong with their bcm and door lock actuators. they constantly go out, or do not function all the time.
- Air bags · Unknown or other
Airbag defective and my dash board IS cracked
- Air bags · Service brakes
Takara recall l. Please replace this item by revocable company. I ask you to clarify what revocable campaigns are conducted for my car?
- Electrical system · Engine
TL* the contact owns a 2003 infiniti FX35. While driving approximately 50 mph, the vehicle lost power and the engine, vdc, and slip warning indicators illuminated. The contact was able to coast the vehicle to the side of the road. The contact waited ten minutes before restarting the vehicle. The…
TL* the contact owns a 2003 infiniti FX35. While driving approximately 50 mph, the vehicle lost power and the engine, vdc, and slip warning indicators illuminated. The contact was able to coast the vehicle to the side of the road. The contact waited ten minutes before restarting the vehicle. The vehicle was restarted and was able to drive normally. The contact stated that the failure recurred less than a mile down the road. The contact stated that the failure recurred six times. The vehicle was taken to an independent mechanic where the left and right camshaft position sensors were replaced. The contact called sheehy infiniti of chantilly (located at 4145 auto park cir, chantilly, va 20151, (703) 372-0381) and an appointment was scheduled. The contact was also informed by phone that the failure could also be due to a loose wire. The vehicle was towed to the sheehy dealer where it was diagnosed that the camshaft crank position sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 35590467. The approximate failure mileage was 153,000.
- Power train · Power train › Driveline › Differential unit
TL* the contact owns a 2003 infiniti FX35. While driving at an unknown speed, an abnormal noise was heard under the vehicle. The vehicle was towed to an independent mechanic and the contact was informed that the transaxle and differential were fractured. The dealer was not contacted. The vehicle…
TL* the contact owns a 2003 infiniti FX35. While driving at an unknown speed, an abnormal noise was heard under the vehicle. The vehicle was towed to an independent mechanic and the contact was informed that the transaxle and differential were fractured. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vin was not included in nhtsa campaign number: 03v164000 (power train). The approximate failure mileage was 200,000.
- Air bags
Takata recall for airbag taking too long!!!! first the dealer said my car was not subject to the recall. now your site says the dealer IS "waiting on parts". I think the oldest cars should be fixed first.
- Engine
Blown head gasket
- Unknown or other
My vehicle IS sitting still and my slip light and my vdc light comes on . Read manual it say should not come o unless vehicle IS moving . This makes 3 to 4 times it has done this . Causing me to have to pay a towing bill!!!! Can clear codes and it IS fine for awhile then it does it again. This time lights will not go off .and SUV will not go any faster than 2 to 3 miles per hour !!!!
- Air bags
Takata recall - no permanent repair has been done on my infiniti for the takata airbag, this has been in effect since 2/2016 and IS unacceptable. Please get this repaired asap
- Air bags
Urgent safety recall air bag
- Air bags · Seats
The recall on the air bags has kept me from being able take my kids to their events, take prospects/clients out and when I called infinity of charlotte, nc-where I purchased the car they would not offer me a rental until fixed. Instead they offered to replace the air bag with the exact same model…
The recall on the air bags has kept me from being able take my kids to their events, take prospects/clients out and when I called infinity of charlotte, nc-where I purchased the car they would not offer me a rental until fixed. Instead they offered to replace the air bag with the exact same model air bag. The service department rep said there was only a 1% chance the bags would deploy spraying shrapnel throughout the cabin. There have been 15 deaths already and I would never risk someone being killed or disfigured. I unfortunately don't have a rental car so I risk it everyday. Apparently the other models all got a replacement vehicle from enterprise rental car but not the 2003 FX35.
- Air bags
Takata recall (previous case number 1039551) I have been following up with infiniti consumer affairs since august 2016 and was advised today from [xxx], regional manager that the official (not temporary piece) was available for installation. I am concerned because the nhtsa website states that…
Takata recall (previous case number 1039551) I have been following up with infiniti consumer affairs since august 2016 and was advised today from [xxx], regional manager that the official (not temporary piece) was available for installation. I am concerned because the nhtsa website states that as of 12/14/2016 "recall IS incomplete. Remedy not yet available". The local dealership has been dishonest with me before and I want to make sure that they are not giving me a temporary repair with "low risk", but the actual official repair with "no risk" as I drive often with a 2 year old, and wife... And I have also experienced someone losing their life due to a similar recall issue. Please advise. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *Tr
- Air bags
Takata recall the recall was issued on this car in may 2016, and the dealerships still do not have parts as of today, 10/21/2016. We are now being told that the parts will not be here before mid to end of november. Customers are being told that it IS safe to still drive the car, as long as we…
Takata recall the recall was issued on this car in may 2016, and the dealerships still do not have parts as of today, 10/21/2016. We are now being told that the parts will not be here before mid to end of november. Customers are being told that it IS safe to still drive the car, as long as we refrain from anyone being in the front seat. However, this IS not feasible if you only have one car, and multiple family members. I am aware that many cars have been affected by this recall, but I do believe that extreme urgency must be given to the oldest model year cars that are most at risk, as in this case. I reached out to infiniti customer affairs today, and after much protesting on my part, they agreed to reach out to an infiniti retailer and call me back in a week, in hopes of getting a loaner vehicle. I want to stress that we have made due with another vehicle until now, but at some point the burden cannot be placed on the customer. They should be giving loaner vehicles to those customers that have high risk older model cars. Unfortunately, there was news of another person being killed yesterday in california as a result of the airbag issue. This person also had an older model car. I am sure this customer was also advised that it was safe to drive the car, as I was told numerous times prior. However, there must be some accountability on the part of the car maker to provide contingency plans for customers at high risk, such as car models ten years or older. I am certain many people have emailed in, but I hope that this reaches someone who can understand the importance of some sort of contingency plan to be given to customers like myself with 2003 model car, with no parts in sight till at least end of next month. What options do we have as customers? Thank you for your time. *tr
- Engine
TL* the contact owns a 2003 infiniti FX35. While driving approximately 30 mph, the vehicle stalled without warning. After waiting ten minutes, the vehicle resumed normal operation; however, the failure recurred three times before reaching his residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
- Air bags
TL* takata recall. The contact owns a 2003 infiniti FX35. The contact stated that the air bag warning indicator illuminated. The contact received notification of nhtsa campaign number: 15v226000 (air bags); however, the part to do the repair was not available. The contact stated that the…
TL* takata recall. The contact owns a 2003 infiniti FX35. The contact stated that the air bag warning indicator illuminated. The contact received notification of nhtsa campaign number: 15v226000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was not provided. Parts distribution disconnect.
- Electrical system
All doors will not lock or unlock. Nissan / infiniti has known about this issue since 2005 there are hundreds if not thousands of vehicles affected. I'm tired of going round and round with them to fix this safety issue. *tr
- Latches/locks/linkages · Structure
I bought my vehicle used (2003 FX 35) in 2010 and have experienced what seems to be some very common complaints associated with the vehicle . Defects that the local dealers (mcallen , texas) have refused to address. 1) cracked dash. Several large cracks running the length of the dashes. 2)…
I bought my vehicle used (2003 FX 35) in 2010 and have experienced what seems to be some very common complaints associated with the vehicle . Defects that the local dealers (mcallen , texas) have refused to address. 1) cracked dash. Several large cracks running the length of the dashes. 2) faulty car lock actuators. this seems absolutely ridiculous that the problems can be so prevalent (check the web) , but yet nissan fails to take responsibility for it. I can understand the dash not being a hazard , however, the locks can be. I cant even open my hatch, and this IS suppose to be a luxury vehicle? *tr
- Structure
In the summer or fall of 2012, I took my vehicle in for service of the horn, wasn't working nor was my remote foe locking and unlocking. A few days later I seen a crack near the passenger side of the air vent. Now the cracks have spreaded to other areas of my dashboard. I was never informed of any recalls in the past about repairing/or replace dashboard. *tr
- Electrical system · Latches/locks/linkages
Front door locks intermittently work. Some times they will not unlock with the key fob and must use a key. Recently they have been locking by themselves as if the actuator fails. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192483IF YOU CONFIRM Cylinder Misfire DTC (P0300 through P0306) is stored in the ECM and one or more of the ignition coils is blistered (outer surface is deformed/melted), ACTIONS 1. Replace the steering member mounting bolt on the RH side of the IP. 2. Clean engine harness grounds. 3. Replace both negative battery cables. 4. Remove and inspect all 6 ignition coils for damage. 5. Erase DTCs, test drive the vehicle. See this bulletin for further detail.
- 10192204SERVICE INFORMATION A change has been made to the Front Passenger Air Bag Module removal and installation procedures in the 2003-2008 FX45/FX35 Electronic Service Manuals. In the revised procedures, the two front passenger air bag module fixing nuts can be re-used during installation. NOTE - The front passenger air bag module fixing bolt must be replaced after removal. Please use the updated service information hyperlinked in this bulletin if you need to service the front passenger air bag module for any reason.
- 10190182VOLUNTARY SERVICE CAMPAIGN FX35/FX45 REAR HATCH Service Campaign ID # P3132 is no longer active. Repair orders opened after this bulletin's published date are no longer eligible for reimbursement under Campaign ID # P3132. Discard all previous versions of ITB03-053.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10183902The information below has been updated to include the INFINITI specific mail volume.
- 10183901Subject: INFORMATION Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words URGENT SAFETY RECALL in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
- 10183900INFINITI Owner Letter
- 10176214CONFIGURATION FOR BLANK REPLACEMENT BCM This bulletin is no longer applicable. Discard previous versions of ITB15-019.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152986Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.
- 10152503OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152502INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152500Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has employed a variety of methods to reach affected clients to increase repair completion. However, your help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each retailer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45 - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10148769Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History ? Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC654. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
- 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
- 10144497INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
- 10144496INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
- 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
- 10109195INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
Every Infiniti FX35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.